Rooms clean and comfy>wasnt thrilled with breakfast food choices too muchGenuine Hotels.com guest review
Response by Hampton Inn Ames Thank you for your feedback! We rotate our breakfast menu every day, and we would love to hear what you think we could add to our mix of items! We just completed a breakfast refresh, and we hope you come back to see what new items we are offering at all our Hampton locations. We look forward to seeing you again soon!
Yes, it was clean but it did not seem to meet the same standards of all of the other Hampton Inns we have stayed in. We opt to pay a little more and expect a little bit more out of a Hampton Inn. We have stayed in several Hampton Inns across the country this year and we were disappointed with this facility.Genuine Hotels.com guest review
Response by Hampton Inn Ames Thank you for providing us with feedback about your past stay with us at our Hampton! We wish you would have brought up your concerns directly to us so we could have discussed what you think we could do to better our current building! We are in the planning stages of opening a brand new Hampton Inn and Suites set to open in 2015, and we too are very excited to be moving into a new building. In the mean time, we look forward to hearing your comments on what we should focus on to improve our current Hampton.
Booked here for a roadtrip to Lazerfest. Best quality of this hotel was the staff. We had a near miss from a tornado during our stay and the staff handled it very well. The room was very clean and location was great. AC in the room was a bit noisy and the mattresses were a little stiff for my taste but overall it was a good experience and I would stay […] here again. Read moreGenuine Hotels.com guest review
Response by Hampton Inn Ames Thank you for your review about your past stay with us during your trip to the area for Lazerfest! We are glad you enjoyed your time with us! We are very proud of our team and are glad our team stood out to you during your time with us! Hopefully next time you visit the area we will have better weather and you can explore downtown Ames! See you again soon!
There were warm cookies when checked in! Very friendly, warm, and welcoming hotel.Genuine Hotels.com guest review
Response by Hampton Inn Ames Thank you for your five star review! We pride ourselves in having the best team in the area, and our team is glad to hear you enjoyed your time with us in Ames! We look forward to welcoming you back with fresh cookies again the next time you come to the area!
"Close to ISU"
We usually stay at the Microtel across the street for these quick trips to visit our college student. I usually stick with the cheaper hotels. This time we went for Easter, so we wanted a pool. We picked the Hampton Inn based on the pool, the price, and other reviews. It was okay. The beds are only doubles so they are a tight squeeze fitting two people. […] The Microtel has 2 queen size beds in their rooms. The Hampton rooms are really tight. They were clean and comfortable, just not very spacious. The pool was wonderful. There is not a hot tub, but the pool is a decent size. There is not an outside space with chairs, which was a shame. It was beautiful weather, but there wasn't anywhere to sit and talk outside. A patio space in back would have been perfect. The breakfast was not that great. The cold items like cereal, bagels, yogurt, etc was great. The hot food left alot to be desired. Everyone around us was saying the same thing too. The juice machine was broken, but there were a couple pitchers of OJ on the counter to make up for it. I wish the Microtel had a pool, because it was a better stay over there. We had a nice time at the Hampton Inn, but it is a bargain hotel in Ames. If you want a better stay, then you need to book a much more expensive hotel. For the price, it was a nice hotel. Read moreGenuine Expedia guest review
Response by Hampton Inn Ames Thank you so much for your detailed feedback about your time with us! We are always looking for ways to improve and we will use your feedback to better our Hampton! We look forward to welcoming you back soon so we can get your feedback on the many changes we have planned.
"Very nice stay"
The Hotel was nice and was recently renovated. The room was very clean and we enjoyed the stay. The staff were very friendly and were always available to help or answer any questions.Genuine Hotels.com guest review
Response by Hampton Inn Ames Thank you so much for your kind comments about our Hampton! Clean and friendly are the top two things we love to hear from you guests! We look forward to seeing you again soon!
"Weekend in Ames"
Received a warm welcome, friendly staff, clean roomsGenuine Hotels.com guest review
Response by Hampton Inn Ames Thank you for your five star review! Our team was very happy to hear your comments and we can't wait to welcome you back the next time you are in the area.
"*Everything we needed*"
For a two-night stay, this proved to be a good choice. Workout room and pool were appreciated, beds were comfortable and the breakfast was plentiful. And the front desk people were very helpful. This will probably be our new "go-to" place when staying in the fun city of Ames. And the price was reasonable. It also probably didn't hurt that the motel […] wasn't packed, but I think it would work for us if it was. Read moreGenuine Hotels.com guest review
Response by Hampton Inn Ames Thank you for taking the time to provide us with feedback about your past stay with us at our Hampton! Everything you mentioned in your review are the many things we love about being a Hampton Hotel! From our Clean and Fresh Could Nine Bed by Serta to our On The House Hot Breakfast (served from 6AM to 10AM Everyday!) we know you can get a good start to your day after staying with us! On behalf of our entire team in Ames, we look forward to welcoming you back the next time your travels bring you to town.
very nicely appointed room, ok breakfast, price is rightGenuine Hotels.com guest review
Response by Hampton Inn Ames Thank for you taking time out of your day to rate your stay at the Hampton Inn Ames, Iowa. The Hampton Inn team focuses on delivering exceptional guest service and quality to each and every guest. I have shared this Level 5 Star response with the team and it put a smile on their face. Its those smiles of success for a job well done that are priceless.
"Hampton Inn Hotel"
It was great. Exactly what we needed. Haven't slept that well in a hotel bed in a long time.Genuine Expedia guest review
Response by Hampton Inn Ames Thank you for taking the time to rate your stay at the Hampton Inn Ames, Iowa. The Hampton Inn focuses on delivering Level 10 service and quality to each and every guest every day. I have shared your response with them and although we didn't earn our goal of 5 stars, they promised to "try" better next time! We do look forward to seeing you back at the Hampton should your travels return you to the Ames, Iowa area.
"Fit Our Needs"
Stayed two nights and had good experiences. Last night did have a college hockey team staying at the hotel and they were a bit loud when they get in after their game but quieted down quickly and not the hotels fault anyway.Genuine Hotels.com guest review
Response by Hampton Inn Ames Thank you for taking the time to rate the Hampton Inn Ames, Iowa on Expedia. We sincerely apologize for the noise you experienced during your stay. I am glad they quieted down and you enjoyed the remainder of your stay. Looking forward to seeing you the next time your travels bring you to Ames, Iowa
"Very Nice Hotel and very helpful and friendly ."
I visit my granddaughter that goes to school in Ames at Iowa State and will definitely stay there again. Staff was great !!Genuine Expedia guest review
Response by Hampton Inn Ames Thank you for providing us with feedback about your past stay with us! We are thrilled to hear that you enjoyed your stay with us at our Hampton! We look forward to seeing you again the next time you visit your granddaughter!
"Night stay in Ames Iowa"
Lisa, the black lady that ran the continental breakfast room was a nice person that was a pleasure to talk to and went out of her way to provide outstanding service.Genuine Expedia guest review
Response by Hampton Inn Ames Rick and Rhonda, Thank you for taking the time to leave a review on Expedia. The Hampton Inn Ames, Iowa prides itself on providing exceptional level 10 service and quality at all times. Lisa is most definitely an integral part of our team. She goes above and beyond to help a customer whenever she notices an opportunity. I showed her your feedback and it put a big smile on her face. Thank you for making her day. We look forward to seeing you the next time you are in Ames!
"Staff extremely friendly and courteous"
Hotel was very clean, breakfast was always ready at the advertised times-- very helpful staff.Genuine Expedia guest review
Response by Hampton Inn Ames Thank you for taking the time to rate the Hampton Inn Ames, Iowa. Our goal is to deliver 5 star exceptional service and quality each and every day. We are elated to see that we have reached this goal with you! The team looks forward to seeing you the next time you are in Ames, Iowa.
"nice place close to restaurants and shopping"
Staff friendly and helpful. Only compliant was the pool and needed to be clean but was very warm and relaxing. Loved the 3 fluffy pillows on bed! Bathroon was very roomy!Genuine Expedia guest review
Response by Hampton Inn Ames Christina, Thank you for taking the time out of your day to write a review. The Management and Staff at the Hampton Inn Ames take feedback seriously. We pride ourselves on providing exceptional service and quality to each and every guest. I apologize the pool was not up to standard during your stay. I have ensured the cleanliness of the pool is monitored daily. We look forward to seeing you the next time you are in Ames.
"Noises from other rooms, kids crying etc"
Overall it was fine for one night. It's hard to sleep with kids crying and yelling. Other than noise levels things were fine.Genuine Expedia guest review
My eldest son needed to move out of his apartment and couldn't get into his new home until 2 days later. I chose the Hampton Inn as his home as well as his moving crew's home for the two nights due to the low cost, what we got was service. The Hampton Inn went out of their way to make sure we were comfortable, fed and had everything we needed. It was […] more than any of us expected. Thank-You!!! Read moreGenuine Expedia guest review
Response by Hampton Inn Ames Thank you so much for your five star review! We were glad to provide lodging for your son during his transition to his new apartment! We look forward to seeing you all again the next time you come to the area to visit!
"Another excellent choice in Ames"
We generally stay at a competitor's hotel because the rates are slightly better. But for this night, these folks really stepped up! It was a comfortable, clean and well-maintained hotel, just as you would expect from this chain. And the soundproofing in this hotel is excellent. You'll also find very professional front desk staff here – and I'm not surprised. […] One minor suggestion – enlarge the breakfast area! It was a log jam every time I tried to get in to get anything at all! And they really weren't that busy. Otherwise, it's a perfect place. Read moreGenuine Hotels.com guest review
Response by Hampton Inn Ames Thank you so much for your great five star review about our Hampton! We are thrilled to hear you enjoyed your time with us. We have been undergoing many changes over the past year and we have many changes planned for this upcoming year as well! We look forward to sharing these with you!
"Great place to stay."
Great place to stay while our family participated in the Iowa Games.Genuine Hotels.com guest review
Response by Hampton Inn Ames Thank you so much for your review about our Hampton! We are so glad we had the chance to welcome you to Ames during the 2013 Iowa Games! Hopefully we will see you again in 2014!
The hotel was very accomadating. I was traveling with my 93 year old father and they scheduled cleaning the room around our times. When we left on the final day the front desk operator opened up what he had available for breakfast at 4:30 am to assist us. I was very impressed at the service.Genuine Hotels.com guest review
Response by Hampton Inn Ames Thank you for your awesome review! We take all requests to heart, and are glad to see our team was able to work with your schedule to ensure we earned your five star review! We look forward to welcoming you and your father back to Ames soon!
"nice place and location"
hotel was very nice. The room could have been a little cleaner in the bathroom. Staff was friendly!Genuine Expedia guest review
"Good Value... Just Fine"
South of town. A good value for the price. It was fine. Nothing outstanding but okay.Genuine Expedia guest review
We had a pleasant stay....we we're disappointed that there was not a hot tub, but that was our error in not researching that further before booking.Genuine Hotels.com guest review
It was wonderful. Would be nice to maybe have dinner there also. Breakfast was great but, maybe have a wider selection.Genuine Hotels.com guest review
"Comfortable place to stay!"
This hotel is clean and staff is very helpful and friendly. We stayed for 5 nights while in town visiting family. Breakfast was great, something for everyone and Miss Lisa is the greatest! This hotel had everything we needed and was conveniently located.Genuine Expedia guest review
Overall very nice place to stay and was located in great area for our activities, but what seems to be trend with all hotels I have stayed at the pool was cold. When you have kids with you this is an issue. Why they don't turn up the heat a bit I don't know.Genuine Hotels.com guest review
"Great place to stay in Ames. Good value!"
The staff was helpful. The room was nice and had everything we needed. Breakfast was fine. The person taking care of the breakfast was very customer service oriented and went over the top to help us.Genuine Expedia guest review
"Nice place to stay"
I liked the free cookies. That was awesome. The rooms were clean and the staff was nice. It was easy to fund as well.Genuine Expedia guest review
The rest of the hotel was fine-- the kids enjoyed the pool, even though it was small. The pool area for parents supervising was very warm! My complaint, though, was the beds. Double beds were the only option for us, and they were small for a family of four. The pillows were absolutely awful- we woke up with horrible neck aches.Genuine Hotels.com guest review
"Comfortable, Clean and Convient."
The hotel is currently going though renevation (11/11/12). The staff was very friendly and the stay was very comfortable.Genuine Expedia guest review
Pool was freezing!! My kids were very disappointed. Continental breakfast was ok. Room were clean. The lobby was being remodeled so we did not get to enjoy any lobby experiences. I could not find a phone book in the room.Genuine Hotels.com guest review
"Very cordial desk staff"
The desk staff here was very cordial and welcoming. The price was too high for the neighborhood and room, but was no doubt influenced by events of the weekend.Genuine Hotels.com guest review
"clean and easy"
Located away from everything except the highway and several other motels in the motel ghetto of SW Ames; it had clean rooms and no major problems and an adequate free breakfast. We wanted an easy place to stay while visiting Ames, and it worked just fine.Genuine Expedia guest review
The rroms were comfortable. Front desk staff was very nice but housekeeping was inconsiderate. Slamming doors, not making bed, rude demenor. Pool was ok butnot hot tub and very, very chlorinated.Genuine Expedia guest review
"Nice place to land"
Everything was as we expected--clean, comfortable and ready upon arrival. I loved the duvet and had a great night's rest!Genuine Expedia guest review
We had a fantastic stay. Rooms were clean, beds were comfortable, breakfast was awesome! The few things we forgot the hotel was able to provide for us. Easy to hop on the interstate to head to the races. Very kind staff, knew who we were without even having to tell them. We've already decided to stay there next year for Boone Supernationals! Thank […] you! Read moreGenuine Hotels.com guest review
"Great place to stay ~ very friendly staff"
Was traveling with my handicapped father, the front desk clerk allowed me to look at the two handicapped rooms that were available to assist me in determining the right one for him, this was extremely helpful. The night we stayed at this hotel was the same day Iowa State had a home game so I was expecting plenty of noise, but to my surprise my room […] was quiet and I didn't hear anything all night. I will certainly stay at this hotel again Read moreGenuine Expedia guest review
"Iowa state fair"
Furniture was too big for the room. It was set up for a single businessman/woman, not a couple. The table was in the way most of the time. The bed was very soft as were the pillows. The fan in the bathroom ran at a low speed only. The room was very clean. Towels were readily available from the front desk. Breakfast was surprisingly complete. Parking […] was great. The lot was very well lit. THe thermostat in the rom actually worked!! Read moreGenuine Expedia guest review
"Miss Lisa for president!"
I think Miss Lisa is the best ambassador that Hampton could possibly have! Andrew was also a very pleasant to work with at the front desk.Genuine Hotels.com guest review
"Good but overpriced"
Great Service, friendly staff. But a bit overpriced for the level of comfort and size of the roomsGenuine Expedia guest review
Room was very clean and nice, Staff was helpful. Our room view faced an air conditioner so that wasn't very good, but everything else was fantastic. There were ALOT of kids at the hotel, but I did not hear a peep in the hallways. Breakfast was also very good and well stocked. I would stay there again.Genuine Hotels.com guest review
"I'll stay again!!"
Everything was good. The bed was very hard. I work up achy the three night I splep there. Overall everything was very nice. And the price was right.Genuine Expedia guest review
"Will stay again and recommend to friends and fam"
i came into town early and i was able to check in way earlier than the check in time, so I really liked the way they handled my situation.Genuine Expedia guest review
Great breakfast and service... however it was not within walking distance to any bars or entertainment so a cab is a must to get around if you don't want to deal with parking. We also went on a weekend that there was some sort of college gathering so it took over an hour to get a cab at 10pm!Genuine Hotels.com guest review
"Not so clean..."
Upon arrival we were greeted by the night manager. He was very polite and helpful. Our key cards only worked after the 3rd try so we swapped them the next day. Upon closer inspection the room had obviously not been cleaned to the usual Hampton standard... Dirty vents with lots of dust in the bathroom and something stuck to the walls that should have […] come off with a wet rag, but was left there. There were long black hairs in the bed and we're both blonde. I found a water bottle under the dust ruffle making me wonder when the last time a vacuum was under there. We were on the first floor so we heard kids running and screaming on their way to the pool all day. But on top of all that, the least professional thing I saw was during my complimentary breakfast. I was the only guest there and I felt completely our of place as the staff chatted loudly to each other about the hiring of new employees over themselves and how they don't make enough money. Very inappropriate. Wow, guess there was more to complain about than I thought. We won't stay again, even with the proximity to the university. Read moreGenuine Hotels.com guest review
"Worth the price and location"
It was a good hotel and a great location. Staff was very friendly and accomodating.Genuine Expedia guest review
"Good place to stay all around"
We had a king room. We were up in Ames for a weekend. I knew I was going to have to work while I was there. The hotel offered free wifi but it was quite obvious they had a fairly low speed DSL connection that caused some headaches. Breakfast closed up a bit earlier than the 11AM posted, but the spread wasn't bad. Some sort of eggs, meat, oatmeal, biscuits […] and gravy one day, a waffle maker, pastries, and cold options. Overall the hotel and the room was clean and comfortable. The only real issue was that someone was obviously smoking on our floor. We ran across the front desk person on there and I mentioned something. I got a non-committal "yeah, someone is" and nothing was done about it. Thing is, in the State of Iowa, smoking in a public building like that is illegal. Lastly, the rooms have very nice, large flat panels. Unfortunately, they're all locked into the hotel's Lodgenet system, so you can't plug in anything or use alternate video sources (so they can get you to buy their PPV and built-in game system). I didn't really care, but I would have liked the option. When we travel yearly for our anniversary we bring our wedding video and a laptop. Had this been that trip I would have been very disappointed. Still, please don't take the above as all there was to our stay. They say you only remember the bad. Overall despite these issues our stay was very nice and I would definitely go back (as long as I wasn't going to need a true high-speed internet connection again) Read moreGenuine Hotels.com guest review
"In room dining"
After a long drive we decided to get take out food and eat in the room. There was a table, but no chairs. Eating on the bed was not an option, so standing was the way we went.Genuine Hotels.com guest review
"I'll stay here again"
I came down to visit my son for the weekend - very nice staff, fresh baked cookies in the lobby (not that I needed one) I left a note requesting extra coffee the first morning and when I came back that evening they had left me 6.Genuine Expedia guest review
Response by Hampton Inn Ames Thank you for taking the time to provide us and our guest’s feedback about our Hampton! We loved having you here and I am glad you enjoyed your stay with us. We have so many exciting new things happening at our hotel that include our new Stay Connected Internet, new expanded Jump Start Fitness Center, and our new Perfect Mix Lobby! As these are massive projects we are planning on having them being completed by the end of the year and we look forward to hearing from you as we continue to improve our Hampton to continue to exceed our guest’s expectations! We look forward to your return the next time you are in the Ames area and again thank you for staying at our Hampton!
Hotel was a little dated and in need of some upgrading. For the price, expected more. Also, sofa bed did not have clean sheets on it.Genuine Hotels.com guest review
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