it was great but they did not have rooms with 2 beds as they promisedGenuine Hotels.com guest review
"Great location, close to NAU, 10 minutes from town"
Tha hotel is a little older but well maintained. The rooms were clean and comfortable. The bed was a little harder than we're used to but not too bad. The staff at the hotel were all wonderful! Very helpful and upbeat! They all made is feel welcomed. We would definitely recommend this hotel to others!Genuine Expedia guest review
"Good for trip"
Stayed there as a starting point to see the grand canyonGenuine Expedia guest review
Bartender on Friday night was great. Really connects with the customers. As did the breakfast chef. Great happy hour and delicious breakfast! All employees were very friendly and helpful. Room was clean but is showing its age. I would stay there again.Genuine Hotels.com guest review
"Friendly Staff, Excellent Hotel & Location"
The Embassy Suites in Flagstaff was wonderful. The hotel staff was friendly and helpful (we asked which hiking trails were around the area and they pointed out 5 different ones on an area map, even though the government shut down meant the state parks were closed. The hotel is centrally located to campus and is a short 5-10 min walk to downtown. They […] also serve a very generous happy hour from 5-7pm which is a great way to relax. In addition, the free hot breakfast served in the morning is delicious. I'd highly recommend this hotel. Read moreGenuine Hotels.com guest review
"It's Embassy Suites"
I think most travelers know what they're getting when they book an ES. 2 hour free happy hour, free cooked to order breakfast, big room. We had a couple minor maintenance issues. Otherwise, we were very happy with this ES.Genuine Hotels.com guest review
need to have courtesy parking marked for arriving quests, some directions of where the entrance is, and a visible sign not hidden by trees, something in the bathtub so it is not so slippery.Genuine Expedia guest review
Very nice lobby and extra nice breakfast provided. I personally didn't like the room decor as it was dark colors, but that is a minor point.Genuine Hotels.com guest review
"Staying in Flag"
A little more expensive but makes up for it with agreat breakfast and free happy hour. This is a great place to stay in Flagstaff.Genuine Hotels.com guest review
"Right in the middle of the city."
It appears older than most of Embassy Suite I've stay. However staff are friendly and breakfast was good. Don't think I would pay full price for it.Genuine Expedia guest review
"Great Front Desk Employee"
Front Desk Employee found out it was our Wedding Night. Sent champaign and snacks to our room...Very unexpected. Excellent Service, Great breakfast...Highly recommended...Genuine Expedia guest review
"Over priced Small Rooms, Uncomfortable furniture"
Did not enjoy our stay at the Embassy Suites of Flagstaff. The room was very small not the standard Embassy Suites room. You could not sit on the couch for long periods, very uncomfortable. Overall below expectations for a room costing $230 a night.Genuine Expedia guest review
"Noise and no response from desk"
The night i stayed there i had a business meeting the next day. There were kids running up and down the hall until 11 pm and they were apparently unsupervised. When i called the desk on two occasions there was no answer and apparently nothing was done. It was not until midnight before i could get to sleep after traveling all day to get there and then […] getting up at 5 am. It was very frustrating for a relatively expensive hotel. Read moreGenuine Expedia guest review
"Nice hotel, very friendly staff, great breakfast"
The room was small but cozy. We had to try 3 pack-n-plays before a working one was sent to the room. The staff was very friendly. The made-to-order breakfast was amazing.Genuine Hotels.com guest review
The location was great! Price of the room was expensive for the size of room(small). Even though the line for the breakfast was long and slow it was worth the wait! Had a wide variety!Genuine Hotels.com guest review
Overpriced for what you get. Hallways smelled like baby diarrhea and stairwells like kid pee. Rooms were smaller than anticipated. The free breakfast was satisfactory when we got a chance to eat it. Breakfast time was very unorganized. We were waiting for a table to be cleared off so we could eat. The hotel personnel saw we needed a table cleared off, […] but continued to ignore the situation. Went to McDonalds instead. We'll be staying somewhere else next time. Read moreGenuine Expedia guest review
"Overpriced small suite"
Room was very uncomfortable with multiple broken items. Best thing about our stay was the breakfast...Genuine Hotels.com guest review
"A great place to stay"
Perfect location and the breakfast was amazing. The staff was very helpful and the rooms were clean and comfortable. I'd recommend this hotel to everyone!Genuine Hotels.com guest review
"Very nice hotel"
I was impressed with the quality of this hotel, the size of the suite and the value for the price. It is comfortable and located within easy access to major freeways.Genuine Hotels.com guest review
"Nice hotel close to Grand Canyon, AZ"
Very nice hotel, good location, exceptional staff was extremely helpful and accommodating. Would definitely recommend to others. Only downside was busy road, not noticeable if you get a courtyard view room.Genuine Expedia guest review
Bathroom was small ... grout on floor tile needed repair.Genuine Hotels.com guest review
We had a pleasant stay. Clean and comfortable room Breakfast was good. Staff at front desk were a pleasure.Genuine Hotels.com guest review
"Nice comfortable rooms with very friendly staff"
I happen to arrived in the area late morning and when I asked for an early check in, they were very accommodating.Genuine Expedia guest review
"expensive hotel for overnight stay"
The hotel is ok for overnight stay, but it is not nice. It looks like a Hampton Inn. For this kind of experience the hotel rate is too high and not worth it. The hotel also had a custom omelette breakfast kitchen, but there was only one cook and it took more than 50 min wait to get mine. This shows very poor management of the facility.Genuine Hotels.com guest review
"Terrific staff, nice views and full breakfast!"
A family of six, we were glad to get one room to fit all of us. Chris was very helpful, letting us check in about 30 minutes early -- we had just spent 28 hours on the road from Minnesota. The hotel was at capacity, and yet all the staff members we encountered were cool, friendly and helpful. The complimentary breakfast included made-to-order omelets […] and a nice selection of hot and cold buffet items. Read moreGenuine Expedia guest review
I picked this hotel since I had stayed there years earlier with my children and enjoyed it.I was not disappointed this time. My husband had business to do during daytime which left me to enjoy the made to order omelet and other breakfast goodies in the morning,then watched tv in the spacious suite then I walked to stores then went for a swim and soak […] in the spa! When my husband came home we enjoyed the simple cocktail food and cocktails before exploring Flagstaff restaurants at night!Relaxing time for sure! I liked the considerate cleaning staff who cleaned the room on my time.They were very friendly and considerate ! Read moreGenuine Expedia guest review
"Out dated hotel"
It was an outdated hotel, with a dingy feel, also had a musty smell.Genuine Hotels.com guest review
Response by Embassy Suites Flagstaff Thank you for your review of your recent stay with us. I am sorry to hear that your experience was less than satisfactory. We were recently updated within the last year so I am very concerned to see that you felt we were outdated. While we are not the newest hotel in town, we pride ourselves in being the cleanest and friendliest hotel in town. I appreciate your candid response and we hope that you will reconsider staying with us in the future should you ever be in Flagstaff again. Thank you , Amy Todd General Manager Embassy Suites Flagstaff
"Stop and see the Grand Canyon"
I expected more of a kitchen and roomier quarters. The room decor was old-looking and not at all exemplary. Despite a very beautiful online ad, only parts of our experience lived up to what we expected.. On the other hand, the lobby, bar and dining room were really nice. The free complete breakfast with cooked-to-order omelets was wonderful! We greatly […] admired the cook's ability to cook so many omelets plus french toast, pancakes and potatoes so quickly and efficiently! The pool was lovely and we surely enjoyed the Manager's cocktail party. Read moreGenuine Hotels.com guest review
Went to Flagstaff on business and it felt like a vacation because of our hotel! Third-floor Suite had great space and wonderful beds. Everyone got lots of rest and were truly energized. The Made-to-order Omelet bar was fantastic and it even had pancakes. Staff was very efficient and kept everyone well supplied with the food items, despite the weekend […] crowds in the dining room at peak hour. Happy Hour and snacks were great too. Met some very nice guests as well. Wanted to stay an extra day but had to get back to the office. Can't wait to visit again! Thanks Embassy Suites. You're the BEST. Read moreGenuine Expedia guest review
Response by Embassy Suites Flagstaff Thank you so much for your review of your recent stay with us. We are so pleased to know that we exceeded your expecations as our guest's satisfaction is our top priority! We look forward to seeing you again when your travels bring you to the Flagstaff area. Thank you, Amy Todd General Manager Embassy Suites Flagstaff
"Nice hotel near historic downtown Flagstaff."
Comfortable property, good location, clean and well kept. Great breakfast included. Staff is helpful and cheerful. Definite two thumbs up.Genuine Expedia guest review
Response by Embassy Suites Flagstaff Thank you so much for your review of your recent stay with us. We are so very pleased that we were able to exceed your expectations as we take our guest's satisfaction very seriously. We hope to see you again soon ! Thank you, Amy Todd General Manager Embassy Suites Flagstaff
"Great staff. comfortable, quiet"
Everyone on the staff was friendly and efficient. Hotel was quiet and clean, and the location suited us.Genuine Hotels.com guest review
This hotel met all of our family needs. We stayed just one night following a visit to the Grand Canyon. We visited the Lowell observatory and the hotel was very close to the observatory. The breakfast was great! The hotel provides made to order eggs as well as a buffet for those in a hurry. We used the hotel guest laundry which worked well but at the […] time of our visit only one of two dryers were working. This caused a bit of a back up which could have been avoided if both were in working order. A nice place to stay in Flagstaff. Read moreGenuine Hotels.com guest review
"Will Stay Again!"
I had an excellent experience upon check in. Room was nice and beds comfortable. Only one remote for the room, we requested an additional remote Friday evening and still did not have one on Sunday when we left. Made to order breakfast was complimentary and very delicious. The location was convenient and right off the freeways.Genuine Hotels.com guest review
"Overall Very Nice - Will Return!"
Had a really nice experience at the front desk while checking in. Room was very clean and the beds were comfy. Realized we didn't have a remote for the TV in the bedroom and requested one from the front desk and never received a one. Made to order free breakfast is incredible!Genuine Hotels.com guest review
I was expecting to stay in an "Embassy Suites" but walked into an old hotel that provided room where you could easily hear the rooms next to and above your room. Pool was dirty and breakfast area was small and crowded. I paid much more to stay in this hotel rather than one of the newer hotels in the area because I thought I was staying in an Embassy […] Suites as where I have stayed in other cities. The staff was extremely friendly but I was disappointed overall. Read moreGenuine Expedia guest review
The suite was great and the made to order breakfast was awesome!Genuine Hotels.com guest review
We stayed for 3 nights and had to make repeated attempts to have our room cleaned. It was finally cleaned at 7:30pm on our last night! They were very understaffed!Genuine Hotels.com guest review
"Great location in Flagstaff"
This is a nice hotel near the main downtown Flagstaff area. There are plenty of great restaurants within walking distance. The hotel is nice. There were some renovations going on during our stay. The breakfast and evening reception are nice touches. The pool is small and does not receive much sunlight. We had some issues with our room lock that were […] fixed the same day. Read moreGenuine Expedia guest review
"Good for families"
This hotel is good for families. The room comes with evening snacks and a breakfast buffet. We did pay more than previous stays I assume because of the 4th of July holiday.Genuine Expedia guest review
Very comfortable, but pillows are small. Helpful, friendly front desk.Genuine Hotels.com guest review
Breakfast is awesome. Location is close to downtown and on the route to Grand Canyon. Only short point is living room is too small.Genuine Expedia guest review
"Nice location to the University."
Disappointed with this facility, because it was not up to Embassy Suites standards. Carpet and rooms were dated. This hotel looks like it was another brand before and was taken over by Embassy Suites.Genuine Expedia guest review
Unfortunately during our stay, the pool was drained for repairs, which was a big disappointment for the kids. It also appeared they were doing some other renovations as there were air blowers in the hallways and contractors all over during the day. But with that said the rooms were clean and it was quiet in the evening. Number of places to eat within […] walking distance and in a nice location. The staff were nice and the breakfast (as you'd expect at an Embassy hotel) was great. Overall, if I'd paid half of what I actually paid to stay here, I'd be very happy. The reality is I paid what i feel was a premium rate up front when i booked two months ago and our unfortunate timing to be there while they where doing maintenance left me feeling that I paid way to much for the breakfast. I'm currently staying with another hotel suite chain on this vacation in two different locations where the rooms and amenity's are as nice sans the omelet chef and the rate I'm paying is 50%-70% less per night depending on the location. This effected my overall rating, as I factored in value for my dollars. Read moreGenuine Hotels.com guest review
"Basic hotel close to college"
My family stayed here for one night. The hotel is clean but could use some updating. The bedroom got very hot and stuffy at night and we were hesitant to open the window because we were on the ground floor. Decent breakfast in the morning but no special touches.Genuine Expedia guest review
They had a fire the day before and they were doing a deep clean. They failed to mention the pool was out of order.Genuine Hotels.com guest review
"Not that great"
No Pool and hallways had big industrial fans in them like water accident and or wet carpet. Room was not ready until after 4:45pm and beds not that comfortableGenuine Hotels.com guest review
"Good Location but..."
Extremely disappointed with this hotel. We chose this hotel due to proximity to downtown Flagstaff, which is within walking distance. Check-in was scheduled for 3pm however rooms were not available until 4:45. This seemed to be an issue for multiple families trying to check-in and no explanation was offered. There is no pool to use right now. It's there […] but no water in pool or hot tub and again no explanation offered. Hotel felt old and tired. Our room was on the first floor and there were noisy dehumidifiers running in the halls all day/night. So loud you couldn't hear the TV. Suite was VERY small and dark. Manager's Reception was not typical for Embassy Suites either. Of course free beer/wine but the appetizers were popcorn and pretzels... Free full breakfast was probably the only upside to our stay. Read moreGenuine Expedia guest review
"Close to the locations I want to go"
It was fun.Genuine Hotels.com guest review
This hotel offers free drinks during happy hour. Could you really ask for more?Genuine Hotels.com guest review
Better than average breakfast, very friendly staff, awesome happy hour!Genuine Hotels.com guest review
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