Excellent service. We are handicapped and they willingly provided wheel chair transportation to wherever we wanted to go. The food at Roxys was good and the dinner in the tower restaurant was spectacular, the service in both places was great.Genuine Hotels.com guest review
It was obvious that the night stand had not been moved for ages..the dust and dirt behind it was unbelievable. When we told the hotel staff about it, they did not seem at all surprised or concerned. I would not recommend this hotel to anyone traveling with children.Genuine Hotels.com guest review
Everything was amazing. We went on super bowl weekend and everything was just in full swing. The rooms and brows were probably some of the best I have seen. I called the front desk for towels and they left me on hold for 30 mins. Also I hear that it's not safe at all to walk around after dark. I saw quite a few shady characters walking around out front […] of the hotel. Luckily as soon as you get out of the lobby they have a guy that waves down cabs for you. All in all it was a very nice trip I wish there were security or police officers around but thank goodness for taxi services. Read moreGenuine Hotels.com guest review
"i will stay again"
The room was great except a couple of of lights didnt work.The people in the next room was so loud it sounded like the where in the room with meGenuine Hotels.com guest review
it was nice we went for son's b'dayGenuine Hotels.com guest review
Very pleasant stay and I had fun.Genuine Hotels.com guest review
Was not happy about having to pay a resort fee on top of the room fee. Also, was disappointed in the fact that there was not a coffee maker inside the room. This hotel is in need of some major updating.Genuine Hotels.com guest review
"Had a wonderful birthday getaway!"
I took my husband there for his birthdy this was the first time we stayed at this hotel, it was just wonderful, would come back in a heartbeat!Genuine Hotels.com guest review
I had a great time it was very pleasant to stay at the stratosphere the staff was great lots of places to eat it's just a little off the strip the neighborhood is a little to be desired .Genuine Hotels.com guest review
"Lots of fun"
Great time!Genuine Hotels.com guest review
"SELECT ROOMS ALL THE WAY!"
You get what you pay for at Stratosphere...a decent place for a decent price. You're getting a discount since it's not in the best location and the rooms are not that great. I recommend paying the premium for a newly renovated "SELECT" room.Genuine Hotels.com guest review
"Great Hotel! Watch Out For Service at Roxy's"
We were only staying for one night, and had some travel issues and didn't get to check in until 930pm. We loved the room and would have enjoyed a longer stay. We ate at Roxy's and the food was great. Our server was having a rough night though. At least one table got up and left before she even got their order, she upset the couple in front of us by […] making them wait an excessive amount of time for their change. I ordered Cheesy Bacon Fries and got a huge mounded plate for $6.99. We could have just shared, but my husband ordered a breakfast plate. His toast arrived as he was eating the last bite of his eggs, and the toast was ice cold. The icing on the cake was when our server, forgot to give us our debit card back when we paid. So, hotel was great! But we were not impressed with the service we received at the diner. Read moreGenuine Hotels.com guest review
"Great hotel for the price!"
I had a fantastic stay! I traveled alone but never felt alone. The staff, bartenders and servers were VERY nice and friendly. Great hotel for anyone on a budget OR ready to have great, non-pretentious fun!Genuine Hotels.com guest review
"My bday stay"
It was great. Nicer view would be good for next time . Unfortunately we got an amazing view of the parking structure.Genuine Hotels.com guest review
"Super Bowl Weekend"
My overall stay was very nice the price was affordable. The only thing I didn't care for was that my room didn't have a comfortable chair to relax in.Genuine Hotels.com guest review
"Solid Hotel for the Money"
Ill make this short and sweet. Obviously this is not the nicest hotel in Las Vegas. For the price, I think this is a bargain. The tables are cheaper then most hotels and the food is solid. For what I paid, I feel like I got a bargain. The only downfall is its far from the "strip".Genuine Hotels.com guest review
"OK, but I will not stay again."
The room was bit old and we had to ask for extra cleaning effort. The hotel corridors ( our floor ) were always in need of cleaning, trays and boxes outside the rooms.Genuine Hotels.com guest review
Very convenient. No complaints!!!Genuine Hotels.com guest review
The hotel was awesome and the buffet was amazing!Genuine Hotels.com guest review
"Very thin walls"
You could hear every noise from the room next door, not very private. Hotel okay apart from this.Genuine Hotels.com guest review
"Nice two-night stay, upgraded slightly, worth it"
Took the girlfriend to Vegas for a 4-day weekend. I like the Stratosphere for value and convenience. We upgraded to a second-tier room with a hot tub/jacuzzi, which was very nice. Room wasn't as clean as we'd hoped, but it wasn't "dirty" by any means. Just some dust and signs of use here and there. Staff was very helpful at check-in and check-out.Genuine Hotels.com guest review
room was clean and big…but a little old.Genuine Hotels.com guest review
Nice enough, room was clean, helpful staff.Genuine Hotels.com guest review
It was a good room. Not as nice as the Internet pictures but OK. It was hard to leave. We needed a bell hop but had to wait an hour and a half to get one. I was told that the wait was not typical but something to think about if you have to leave in a hurry. They let us stay in the room past check out time but we had to call the let them know. Good thing […] we were driving and didn't have to catch a plane. The people were nice though and there was a lot to do. Great places to eat even very late or early in the morning. Read moreGenuine Hotels.com guest review
"Managers here suck"
Pulled up to valet, took someone over 10 minutes to come up to my car and it was NOT busy. Went to check in. Called for early check-in in advance, no notations of that on file. Front desk concierge gets the manager, and she had a horrible attitude. No apololgies, just "give her a room" and walks off. I get in the room. Go to the restroom, wash my hands, […] the sink starts to regurgitate. I go back downstairs and speak to the same manager, she says "ok we will bring maitenence to your room." No apologies, no nothing. So I finally say "thats fine, but youre going to move me to a different room, that was disgusting." She looks at me and tells the concierge to switch me and walks off. I go to the next room.......... 3 hours in, the bathroom lights go out! I didnt even bother going back downstairs. I was there for 3 days with the lights going out whenever they wanted. I will never go back there. Read moreGenuine Hotels.com guest review
The stay was great, the hotel was even better..Genuine Hotels.com guest review
"No power or toilets all night, staff didn't care"
The power went out at 11pm, which caused water pressure pumps to stop. So the entire night, every guest was left without lights, AC, tv, flushing toilets, showers, and water. In addition, the shops downstairs didn't work either so no Starbucks at all. Then at checkout, the front desk acted like nothing happened. No compensation for a truly awful e […] xperience. Read moreGenuine Hotels.com guest review
Overall great place to stay.2 to 3 miles to the main areas of the strio, but a doable walk or short drive. Room could of used a fridge instead of a safe, not everyone who comes to las Vegas are high rollers. But overall its worth it.Genuine Hotels.com guest review
We had a excellent trip!Genuine Hotels.com guest review
"Better than I expected."
Clean and comfortable rooms.Genuine Hotels.com guest review
"Winter Weekend Getaway"
Our trip was for pleasure. The hotel is very nice. The two restaurants to go to are "Roxy's" and "McCall's Heartland Steak House". Very good food and service. They are both smoke-free which is a BIG PLUS in our book.Genuine Hotels.com guest review
We stayed one night. The photos on the web site showed a much better version of the room we actually got. It was clean, though, and good for the price we paid, but nothing like what I expected from the photos.Genuine Hotels.com guest review
"An Okay Vegas Hotel"
Nothing special, just an okay Vegas hotel. The resort fee always rubs me the wrong way, and will always cause me to lower a rating.Genuine Hotels.com guest review
"worth every penny"
Hotel was great.. room was amazing and very comfortable, and clean. Staff was very nice especially at registration. Will definitely stay there again next trip.Genuine Hotels.com guest review
First time staying at the stratosphere. Kenny at the front desk was super friendly. We had reservations for a 2 night stay at another hotel in the central part of the strip but we decided to come into town early so we thought we would check out the stratosphere. We loved it so much we came back three days later and stayed overnight once again at the […] stratosphere. The rooms are so clean and the staff is so friendly. And the view at the Level107 Lounge is absolutely breathtaking. The drinks are great too! I have already told family and coworkers about the stratosphere and the people I've spoken to so far said that the next time they come to Las Vegas that they will be staying at the strap. Read moreGenuine Hotels.com guest review
"our mini get away"
The stay was niceGenuine Hotels.com guest review
Room was terribleGenuine Hotels.com guest review
"Don't waste your time..."
Terrible customer service in all areas. Hotel needs some serious updating/renovations. The location is super ghetto and far from the strip. Yes, the view from the top of the tower is cool, but there are plenty of other cool views in vegas.Genuine Hotels.com guest review
"Outdated hotel, disgusting Buffet, needs renov"
Wow, now I see why people only give it a 3. The hay days of the Stratosphere are long gone, this hotel is a dump and the neighborhood is rough. The hotel is a flash back to 1982 with not even a coffee maker in the room. If it weren't for the tower the Stratosphere would likely go out of business. With higher end casino hotels like SLS and others creeping […] up the north end of the strip I don't know how the Strat expects to compete with their outdated hotel, their tiny oddly designed casino and their Buffet that is down right DISGUSTING and overpriced. "The Plate" is aptly named as I'd rather eat the plate then the food. The south/central end of the strip got it right with high high end and class, the Strat is stuck in the past and needs to get with the times or get imploded to make way for a better newer resort. I know Vegas is in rough times, ecspecailly given that Ceasars just file Bankruptcy and all but jeez get with it Startosphere, are you not aware of your competition?! Read moreGenuine Hotels.com guest review
"Stratosphere needs better cleaning service"
I complained that the bathtub was not properly cleaned, there was dust bunnies on sink backsplash, mirror, and baseboards, and there was mildew/mold in the bathroom sink drain as well as a very pronounced sewer/mold smell in the bath. Maids cleaned the tubs, partially cleaned the sink. In spite of my contacting the maid service, the front desk, and […] a manager several times, the mildew/mold problem was never addressed properly and the dust bunnies are safe--the maids apparently can't bend over to do baseboards. We were in one of the SELECT rooms (an extra $35 per day). Read moreGenuine Hotels.com guest review
"Stratosphere room review"
Pervasive smoke smell throughout the hotel, even in our non-smoking room. Bathrooms dated and didn't feel especially clean. TP holders falling apart, no tissues provided (this is a first I've encountered). Couldn't get Wifi access. Long lines and slow seating in the diner -- but the breakfast food was pretty good. All that said, the room was cheaper […] than the newer, nicer hotels so it was a fair value. Just don't have high expectations. Read moreGenuine Hotels.com guest review
"Older rooms but lots of space"
This hotel is older, needs updating. And the casino is really small.Genuine Hotels.com guest review
"No Coffee Maker???"
We enjoyed our stay overall. The only real problem I had was, no coffee maker in the rooms. I called the front desk asking where the coffee maker was located and was informed that the hotel does not have coffee makers in the rooms and if we wanted coffee we had to either order room service or come down to the coffee shop and purchase it. I have never […] stayed or heard of a hotel without the basic amenity of offering coffee in the morning. If we ever stay in this hotel again we will bring a coffee maker. Read moreGenuine Hotels.com guest review
Never again. We arrived early @1PM instead of the checkin time at 3PM. At every other Vegas hotel (or anywhere, not just Vegas), the hotel would allow you to check in early if rooms are available. NOT at Stratosphere... there is a $10 charge per room. It's not the $10 that matters, it's the principal. We decided to pay for the early check-in. Since […] we had 2 rooms reserved and there are no rooms close to each other, we decided to check-in one first. We've asked the clerk to get us the second room close by the first room, and he said he'll put in the request. When we picked up the keys to the second room... how is 9 floors away, one in the central elevator and one in the north end close? Rooms are relatively clean, but the bed and pillow are extremely uncomfortable. The pillows feel like they've been washed in the washer many many times, so you can feel many cotton lumps instead of one smooth pillow. Read moreGenuine Hotels.com guest review
"The best of both, New and old las vegas."
I enjoyed the reasonable upgrade to the suite for a moderate price. I feel bad because the main floor bar though very nice was abit quiet,that's o.k.. It just made me realize that, I had forgotten to take a trip to the revolving bar at the top. My bad! I like the location because you close to the new las vegas strip, yet not to far from the old downtown […] fremont st. section where most of the locals party. Read moreGenuine Hotels.com guest review
"Not too shabby"
It was definitely good for the price...phone didn't work when we got up to the room but they promptly sent a new one up to us. Room was clean and comfortable. Price said it included unlimited rides on the tower but it's just up to the tower only, rides are extra...they do not say that on the voucher they give you. But overall it was nice.Genuine Hotels.com guest review
very satisfied.Genuine Hotels.com guest review
We had no problems; but other members of the family had rooms that were not up to standards we expected .... poor bathrooms (rust and old) and noise (too near trains)Genuine Hotels.com guest review
It was a good stay. Very good breakfast. Nice casino. I went to place bets and the person helped me out because I didn't know much. Clean rooms. The price was good. I forgot my room key in my room and they helped me out good.Genuine Hotels.com guest review
Love staying there!Genuine Hotels.com guest review
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