All hotels in Grand Rapids, Michigan, United States of America
1 room, 2 adults
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11 Monroe Ave Nw, Grand Rapids, MI, 49503, United States of America, ‏‎855-239-9399
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4.3 / 5Excellent

Score breakdown (from 165 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.5
  • Comfort
    4.3
  • Condition
    4.3
  • Neighborhood
    4.7
5.0 / 5Outstanding
"Very close to Van Andel"
We had a situation with our room and it was handled immediately by the staff. They did a very good job of addressing our needs and remedying the situation.
Genuine Hotels.com guest review
1 night trip with friends May 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location downtown. Close to everything."
So much to do so little time on this trip. Great downtown area plenty of things to do.
Genuine Hotels.com guest review
2 night trip Apr 25, 2014
Lee
US
3.0 / 5Good
"Inadequate sound-proofing"
Staff is well trained and very friendly. The problem is noise. Normal conversation can be heard from the next room. Lack of sound-proofing.
Genuine Hotels.com guest review
Response by Courtyard by Marriott Downtown Grand Rapids
Dear Valued Guest, Thank you so much for staying with us, and for taking the time to review your experience and provide us with this important feedback. We take your comments about the noise very seriously, and will work to improve this issue. We appreciate you taking not of our outstanding staff! We are so fortunate to have them. We hope to have the opportunity to host you again sometime soon! At your service, Carrie
3 night trip Apr 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location."
Booked the double suite. Large and comfy. Walking distance to Ford museum and Public museum just across bridge over river. Great view. Walked to brunch at the JW Marriott. Many good restaurants including the BOB right across the street.
Genuine Hotels.com guest review
1 night trip Apr 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel, close to everything!"
Close to lots of stuff downtown, friendly staff, nice rooms. I will be back again for sure!
Genuine Expedia guest review
Other trip Apr 6, 2014
A Traveler
US
4.0 / 5Excellent
"Friendly staff and clean comfortable rooms"
In the evening their was a lot of noise. The hotel had three wedding parties and we were concerned that it would go on all night, however the parties were closed down by 11pm and the rest of the night was very peaceful. The skywalk was extremely convenient.
Genuine Expedia guest review
Other trip Apr 5, 2014
A Traveler
US
2.0 / 5Fair
"close to local bars and restaurants"
Very disappointed with the junior suite. It was definitely not worth the extra money. The extra space available was wasted space, which was really only good for storing bags and luggage. Thankfully the staff was very polite and professional and the overall condition of the hotel was good.
Genuine Hotels.com guest review
1 night business trip Mar 13, 2014
Guest
US
5.0 / 5Outstanding
"City Center close to restaurants and entertainmnet"
The Bell Boys were great! The front desk ladies were sweet and friendly.
Genuine Expedia guest review
Other trip Mar 10, 2014
Barbi
US
4.0 / 5Excellent
"Romantic getaway downtown"
Check in was a really long line and hotel parking was not available, probably due to bad timing at trying to check in the same time and entire gymnastics team was checking in. Because of the long wait, and having to go park somewhere else, we missed our dinner reservations....when I mentioned that, the front desk found out where we were going instead and gave us a voucher for free desserts. Nice gesture. In the middle of the night, our floor was very loud....apparently, there was a party next door and our invitation got lost in the mail...but not the hotel's fault...tends to happen with downtown hotels after big events.
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2014
Stacy
US
5.0 / 5Outstanding
great place, will stay again in the future
Genuine Hotels.com guest review
1 night trip with friends Feb 22, 2014
dave marchant
US
5.0 / 5Outstanding
"Great location to GR downtown"
Comfortable beds and accommodations. Nice view of the Grand River (room 410). Friendly Staff, Cassie was very helpful at front desk! Will stay here again when we want to close to the downtown activities.
Genuine Hotels.com guest review
1 night trip Feb 14, 2014
A Traveler
US
5.0 / 5Outstanding
"very convenient"
Very accommodating. We valet parked and never had to step foot outside to go to our concert. We took the Skywalk to Van Andel, Sooo convenient. We had a good view of the city and the beds are very comfortable. Had a great experience. Will definitely stay there again.
Genuine Hotels.com guest review
1 night trip with friends Feb 9, 2014
Sara
US
5.0 / 5Outstanding
"accessable to skywalk"
So convenient to many attractions and places to eat and drink. The staff were friendly and helpful. Our room was extremely quiet. Would highly recommend.
Genuine Hotels.com guest review
1 night trip Jan 24, 2014
Jan
US
5.0 / 5Outstanding
"Great Placement"
We went for Keith Urban at Van Andel, Shopping and Brewery tours. This hotel was perfectly placed for that. It is also connected to the best feature of downtown Grand Rapids.... THE SKYWALK. It was cold, rained one night and snowed another. We took the skywalk from the hotels 2nd floor, right to the doorsteps of Van Andel. Never got wet. This hotel is right accross the street from the BOB and a short walk from Museums, brewerys and bars. Staff was great and very informative of the city and places to visit. Great trip!
Genuine Hotels.com guest review
2 night romance trip Jan 9, 2014
Bryan
US
5.0 / 5Outstanding
"Convenient, nice hotel"
Very good, enjoyed my stay.
Genuine Hotels.com guest review
1 night business trip Dec 19, 2013
Tim
US
4.0 / 5Excellent
"RELAX"
It was great.
Genuine Hotels.com guest review
1 night romance trip Dec 7, 2013
A Traveler
US
5.0 / 5Outstanding
"Close to everything"
The Courtyard by Marriott in Grand Rapids, MI, is a very nice hotel. The room and public areas were very clean and well-maintained. It is right in the heart of downtown and within easy walking distance of restaurants and DeVos Place. We were very pleased with our stay.
Genuine Hotels.com guest review
2 night trip Nov 27, 2013
Dave
US
4.0 / 5Excellent
"Good location"
All in all this was a pleasant experience. The only issue we had was with our TV but they did send someone up to fix it. The room was nice and spacious, it was very clean and the hotel itself is very nice. Staff were very friendly and the location is central.
Genuine Expedia guest review
Other trip Nov 30, 2013
larry
US
2.0 / 5Fair
"Misunderstanding"
We made an honest mistake and booked the wrong day, hotel would not refund room. So we had to pay twice.
Genuine Expedia guest review
Other trip Nov 26, 2013
A Traveler
US
4.0 / 5Excellent
"Best hotel in GR"
They use to keep the pool open 24hrs which was awesome!! Now it closes for a few hrs and opens back up at 5am (which is still earlier than most). Great location, big rooms and staff was very nice to our loud and drunk group. Love this hotel!!
Genuine Hotels.com guest review
1 night trip Nov 16, 2013
Rage Crew
US
5.0 / 5Outstanding
"Bacholer party"
No issues with our rowdyness. We felt deprecate from the rest of the guests. Great accommodations.
Genuine Expedia guest review
Other trip Oct 26, 2013
mike
US
4.0 / 5Excellent
"Just a short business visit"
I stayed only two nights, but what I experienced was more than satisfactory. For me the location was perfect, near Grand Valley State University Pew campus and right in the heart of downtown. Staff were super alert and helpful. Everything in the room was well maintained and functioned as advertised. Overall, the property was clean, bright, and attractive. A friend took me to several local, ethnic restaurants: great authentic Mexican cuisine at El Granjero and a fabulous Polish plate at Westsider Café. I had no idea Grand Rapids had such an array of great ethnic fare.
Genuine Expedia guest review
Other trip Oct 18, 2013
Michael
US
3.0 / 5Good
"Close to ArtPrize displays"
We came for ArtPrize. Second year. For the price, no special features (complementary breakfast, decaf coffee in room, cocktails). Other hotels in the area supply those. Decor was dated. Located hair dryer the morning we were leaving -- in a bag in the closet.
Genuine Expedia guest review
Other trip Oct 12, 2013
CJ
US
5.0 / 5Outstanding
"Pleasant surprise."
Preferred the JW Marriott because of its location and a previous experience. It was booked and this was actually the only hotel available in my preferred location. For the price, it was a pleasant surprise. Right across from The Bob, it's in a great spot. The lobby with it's bistro and bar was convenient. They serve Starbucks there too so that was cool. Heck, I could even walk up to a cooler, grab a beer and pay for it right there at the front desk. Did THAT more than once! Highly recommend it and will stay there next year for ArtPrize.
Genuine Expedia guest review
Other trip Oct 7, 2013
Jon
US
4.0 / 5Excellent
Ok
Genuine Hotels.com guest review
2 night trip Sep 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice hotel close to Van Andel arena."
Staff were very pleasant and very helpful. Restaurant was very good. Room service arrived on time. Everything we needed as handled.
Genuine Expedia guest review
Other trip Sep 30, 2013
kelly
US
5.0 / 5Outstanding
"Great Artprize experience"
We had a great time at Artprize staying at the Courtyard. Great location downtown. We wouldn't change a thing.
Genuine Hotels.com guest review
1 night trip Sep 27, 2013
A Traveler
US
2.0 / 5Fair
"Good location. Poor maintenance"
Bed very hard. Toilet and sink both plugged up. Request service. No one showed up. Back to the Amway Grand for future stays
Genuine Hotels.com guest review
1 night business trip Sep 19, 2013
A Traveler
US
5.0 / 5Outstanding
"Michigan stay"
The Grand Rapids Courtyard by Marriott is fantastic! Close to everything and very convenient. This was only my 2nd time in GR, but I will definitely stay here again. The staff was wonderful and very courteous!
Genuine Hotels.com guest review
2 night trip Sep 13, 2013
Lisa
US
2.0 / 5Fair
"Broken furniture and rooms stuck in the 90's"
Rude front desk personnel, filthy broken chair in my room, no hot water in the morning, hard pillows. Don't go here! It's a joke!
Genuine Expedia guest review
Other trip Sep 23, 2013
Shawn
US
4.0 / 5Excellent
"Nice place to stay in Downtown GR"
The hotel was nicely decorated--sleek, modern, colorful. The staff was friendly and attentive. The free coffee in the morning was delicious. We liked being able to walk to so many things in Downtown GR.
Genuine Expedia guest review
Other trip Sep 23, 2013
Craig
US
4.0 / 5Excellent
"Close to the bars/restaurants we wanted to go to."
Location
Genuine Hotels.com guest review
2 night trip with friends Aug 31, 2013
A Traveler
US
5.0 / 5Outstanding
"One of the best in GR"
I have stayed at the Amway Hotel, Holiday Inn and the Courtyard in Grand Rapids and I think this is one of the nicest hotels. Very nice furniture in the rooms and flat screen tv's. all in all, a great place to stay, prob the best downtown.
Genuine Hotels.com guest review
1 night business trip Sep 2, 2013
Frank
US
5.0 / 5Outstanding
"Outstanding service, great hotel!"
Remarkable staff here, and a very well-run hotel. Very professional, friendly and organized. We couldn't believe how the valet sprinted back and forth to get cars for people. Our room service and breakfast experience (with our four little kids in tow) couldn't have been easier due to the helpful staff. Thanks!
Genuine Expedia guest review
Other trip Aug 13, 2013
A Traveler
US
5.0 / 5Outstanding
"A great Surprise in West Michigan"
The Courtyard Marriott is in a great location in a great city. Walking Distance to the J.W. Marriott and the wonderful restaurant along the Grand River. A delightful treat in Western Michigan with easy access the the freeway.
Genuine Hotels.com guest review
1 night trip Aug 1, 2013
A Traveler
US
3.0 / 5Good
"Not a classy clientele or staff."
We stayed for our daughters's cheer competition. The front desk clerk was rude when we asked to valet our car because the self parking was full. He told us in front of our daughter about the deaths that happen across the street. There were lot of drunk people in the hotel even early in the afternoon, it seemed like a party place not the nice classy hotel we expected.
Genuine Expedia guest review
Other trip May 21, 2013
A Traveler
US
5.0 / 5Outstanding
"Beer City"
I had to unplug the refrigerator to sleep. It had an odd whine to it. Staff took note and said they would fix it.
Genuine Hotels.com guest review
1 night trip with friends Mar 2, 2013
Jerry
US
5.0 / 5Outstanding
"Connected to the Andel Center"
We were there for a concert, and it was very nice to walk back through the skywalk, instead of having to go outside. The hotel was very nice, and the people were great. All around a great stay.
Genuine Hotels.com guest review
1 night trip Feb 25, 2013
Doug
US
5.0 / 5Outstanding
"Best location for nightlife"
My husband and I booked the hotel for a one-night getaway from every day life. The pool was nice, and the location was perfect for going out on the town and walking back.
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2013
AJagt
US
3.0 / 5Good
"Convenient for Van Andel events"
Double beds are too small for even normal sized people. Didn't expect to have to pay for parking which was 14.00 per day. No blow dryers in the room. I was expecting more for the price we paid
Genuine Expedia guest review
Other trip Feb 19, 2013
A Traveler
US
5.0 / 5Outstanding
"Expensive but worth it"
centrally located right down the street from where the Griffins play, at 169.00 a night not for everyone.
Genuine Hotels.com guest review
Other trip Jan 31, 2013
marcus
US
5.0 / 5Outstanding
"Close to everything"
This hotel was perfect for our night on the town! The sky walk to the van Andel was excellent in the snow blizzard! The rooms were old but remodeled to a trendy decor! Loved it! Also had a great view of the Van Andel and the BOB! Was a great hotel for my husband and I! If the kids were with us the pool look large and we would have had lots of fun there too! In the morning the Starbucks in the lobby was exactly what we needed!
Genuine Hotels.com guest review
1 night business trip Jan 25, 2013
Cory
US
3.0 / 5Good
"Took the stairs and cool tub!"
There were only two very slow elevators to service the large hotel. One elevator was broken. I would not stay there again unless I could stay close to ground level. The whirlpool was luke warm.
Genuine Expedia guest review
Other trip Jan 21, 2013
Heidi
US
5.0 / 5Outstanding
"Great location for arena events"
The hotel was very conveniently located in downtown Grand Rapids, with heated walkways to the arena and convention center. On site parking was easy. The pool was decent, although with too high a chlorine level. My main complaint would be the pillows. Very small and very hard. The bed was alright, but was a double. A queen would have been nice.
Genuine Hotels.com guest review
1 night trip with friends Jan 12, 2013
Kevin
US
4.0 / 5Excellent
"Right where you need to be"
Great easy access to skywalk
Genuine Hotels.com guest review
1 night business trip Jan 9, 2013
Peter
US
3.0 / 5Good
"thumbs up concert, thumbs down hotel"
the staff was very friendly and efficient. we liked the valet service for parking. the restaurant connected to the hotel was very good and quick. Loved the skywalk connection to the Van Andel arena, However our room was very warm...we could not open the windows becuase of a storm raining against it...but it was hot and very dry all night..not sure if the thermostat was working, we had it turned down but it never got cooler..there was no microwave even though I was told all rooms come with micro/refridgerator..which that was one thing I called to request when making the registration, .and the refridgerator only went on for a couple of hours then it locked itself off and would not let me start it again. the pool room was nice but the pool was cold! the room/bathroom needed some repairs..for the cost and the location I was expecting higher quality. The Gaither Homecoming Concert was well worth the $$$ and the travel. WE will definitly come back to Grand Rapids for the concert...but will probably try another hotel.
Genuine Hotels.com guest review
1 night trip Dec 15, 2012
A Traveler
US
5.0 / 5Outstanding
"Great hotel for concerts"
Great hotel. Disappointed there was a charge for parking.
Genuine Expedia guest review
Other trip Dec 10, 2012
A Traveler
US
3.0 / 5Good
"Great location for downtown events"
Room was clean and the decor was very nice. The view from the 6th floor was cool. The room was small and had a bad, sour odor. Parking was decent for downtown. I think overall it was fine, but I would've been disappointed had I paid full price for the room.
Genuine Expedia guest review
Other trip Dec 10, 2012
jamie
US
5.0 / 5Outstanding
"Easy walk to great restaurants and VanAndel arena"
Very enjoyable- tho' brief. Hotel security excellent. Missed On-Demand movies however, and absolutely despise plastic cups. Glasses, please!!!
Genuine Hotels.com guest review
1 night trip Dec 7, 2012
A Traveler
US
5.0 / 5Outstanding
"Awesome hotel"
Wonderful service. Staff was very friendly, and always willing to help. Room was amazing, and very comfortable.
Genuine Expedia guest review
Other trip Dec 10, 2012
A Traveler
US
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