"Not a classy clientele or staff."
We stayed for our daughters's cheer competition. The front desk clerk was rude when we asked to valet our car because the self parking was full. He told us in front of our daughter about the deaths that happen across the street. There were lot of drunk people in the hotel even early in the afternoon, it seemed like a party place not the nice classy hotel […] we expected. Read moreGenuine Expedia guest review
I had to unplug the refrigerator to sleep. It had an odd whine to it. Staff took note and said they would fix it.Genuine Hotels.com guest review
"Connected to the Andel Center"
We were there for a concert, and it was very nice to walk back through the skywalk, instead of having to go outside. The hotel was very nice, and the people were great. All around a great stay.Genuine Hotels.com guest review
"Best location for nightlife"
My husband and I booked the hotel for a one-night getaway from every day life. The pool was nice, and the location was perfect for going out on the town and walking back.Genuine Hotels.com guest review
"Convenient for Van Andel events"
Double beds are too small for even normal sized people. Didn't expect to have to pay for parking which was 14.00 per day. No blow dryers in the room. I was expecting more for the price we paidGenuine Expedia guest review
"Expensive but worth it"
centrally located right down the street from where the Griffins play, at 169.00 a night not for everyone.Genuine Hotels.com guest review
"Close to everything"
This hotel was perfect for our night on the town! The sky walk to the van Andel was excellent in the snow blizzard! The rooms were old but remodeled to a trendy decor! Loved it! Also had a great view of the Van Andel and the BOB! Was a great hotel for my husband and I! If the kids were with us the pool look large and we would have had lots of fun there […] too! In the morning the Starbucks in the lobby was exactly what we needed! Read moreGenuine Hotels.com guest review
"Took the stairs and cool tub!"
There were only two very slow elevators to service the large hotel. One elevator was broken. I would not stay there again unless I could stay close to ground level. The whirlpool was luke warm.Genuine Expedia guest review
"Great location for arena events"
The hotel was very conveniently located in downtown Grand Rapids, with heated walkways to the arena and convention center. On site parking was easy. The pool was decent, although with too high a chlorine level. My main complaint would be the pillows. Very small and very hard. The bed was alright, but was a double. A queen would have been nice.Genuine Hotels.com guest review
"Right where you need to be"
Great easy access to skywalkGenuine Hotels.com guest review
"thumbs up concert, thumbs down hotel"
the staff was very friendly and efficient. we liked the valet service for parking. the restaurant connected to the hotel was very good and quick. Loved the skywalk connection to the Van Andel arena, However our room was very warm...we could not open the windows becuase of a storm raining against it...but it was hot and very dry all night..not sure if […] the thermostat was working, we had it turned down but it never got cooler..there was no microwave even though I was told all rooms come with micro/refridgerator..which that was one thing I called to request when making the registration, .and the refridgerator only went on for a couple of hours then it locked itself off and would not let me start it again. the pool room was nice but the pool was cold! the room/bathroom needed some repairs..for the cost and the location I was expecting higher quality. The Gaither Homecoming Concert was well worth the $$$ and the travel. WE will definitly come back to Grand Rapids for the concert...but will probably try another hotel. Read moreGenuine Hotels.com guest review
"Great hotel for concerts"
Great hotel. Disappointed there was a charge for parking.Genuine Expedia guest review
"Great location for downtown events"
Room was clean and the decor was very nice. The view from the 6th floor was cool. The room was small and had a bad, sour odor. Parking was decent for downtown. I think overall it was fine, but I would've been disappointed had I paid full price for the room.Genuine Expedia guest review
"Easy walk to great restaurants and VanAndel arena"
Very enjoyable- tho' brief. Hotel security excellent. Missed On-Demand movies however, and absolutely despise plastic cups. Glasses, please!!!Genuine Hotels.com guest review
Wonderful service. Staff was very friendly, and always willing to help. Room was amazing, and very comfortable.Genuine Expedia guest review
"Excellent hotel to enjoy downtown Grand Rapids."
My only issue with the hotel was that myself and two other guests were staying at the hotel. My friend returned to the hotel earlier and was "kicked out" by security because his name wasn't on the hotel and he didn't have a key. Granted, this is mainly his fault, but I would think the hotel would have taken a few steps to contact me to let my friend […] into the hotel given that they had all of my contact information. Moral of the story - If you are at the BoB, have your own key! Read moreGenuine Expedia guest review
"Great place to stay"
The hotel was very nice. The staff was great, they helped you any way they could.Genuine Expedia guest review
"Great location and staff"
Great location. great staff and service. But rooms didn't insulate well from noise, could hear everything around and not ideal condition for a good night sleep, at least for me.Genuine Expedia guest review
"Courtyard beats Marriott in Grand Rapids"
It's a bit pricey for a Courtyard, but I guess that's what the market will bear. I stayed at the full-service Marriott on my prior trip and have to admit, I liked the Courtyard better (plus it was less expensive).Genuine Expedia guest review
The room I stayed in smelled like mildew. Other than that, the room was decent.Genuine Hotels.com guest review
The location is awesome! Right downtown and a short walk to many things. The room was super cozy, comfortable, and clean. The pool/hottub/fitness center is open 24/7 which is nice when you get back late and are still able to do those things. I would definitely book a room there again next time I'm in town.Genuine Expedia guest review
The over all stay was pleasent. We had a great time enjoying the city and all the hotel has to offer. The only part I recommend improving is communicating details as far as billing. I purchased the room on line via hotels.com and paid in full (thinking that all my expenses were covered). When we checked into the hotel, the young lady working at the […] first desk asked to for my ID and the debit card I used to purchase the room with. She ran my card through the computer and gave it back to me along with my ID. She failed to inform me that she was putting a $150 hold on my debit card for incidentals. Mean while I was using the same debit card througout the day for leisure activities and such. At the end of the trip, I checked my account balance to see how much money was left on my debit card. I noticed a $150 charge plus another $20 charge from the hotel that I was not aware of. These transactions caused me to over draft my account 9 times (each transaction made during my stay). The over draft fees totaled in the amount of $270. I was very upset. If the front desk employee would have informed me of the $150 and $20 holds, then I would have been able to account for these charges and not recieved any over draft fees. Fortunatly I was able to communicate this issue with my bank and the accounting department at the hotel, and together we worked to resolve this issue. The only problem with this is that I have to wait a few days to recieve these fubds back. Read moreGenuine Hotels.com guest review
Pros: Good location, friendly staff, very good bed. Cons: Some minor dustiness on some of the furniture. Valet parking was good until the last day when we called 10 minutes before hand and then waited almost 1/2 hour to get the car. They were busy at that time and there were only 2 guys. I would say call way ahead on a Sunday morning since I'm sure […] that's one of their busier times. Other than that, a very nice stay. Read moreGenuine Hotels.com guest review
"nice hotel great location"
Room was very clean & staff were nice & helpful. Great location close to everything downtown. Parking was a bit expensive.Genuine Expedia guest review
Room temperature not well-controllable; bed was not comfortable; disorganized front desk.Genuine Hotels.com guest review
Wonderful location in downdown near everything. Rooms were great and the staff couldn't be more helpful. My coworkers couldn't believe how nice the hotel was.Genuine Hotels.com guest review
"pro's & con's"
Friendly customer service and right downtown, but i was never told about a daily parking fee, and that my room temp. was regulated.Genuine Hotels.com guest review
"The hotel for easy access"
The hotel was great the only thing you should be aware of is there is very LIMITED parking. The parking is $11 a day and you have to walk quite far. We didn't mind but someone that needs extra help might consider not staying here.Genuine Hotels.com guest review
"Perfect spot to hit Grand Rapids Night Life"
They validate parking, so parking is free. Check in first to find out where.Genuine Hotels.com guest review
"All night party in next room!"
We were on the 5th floor. Parties in rooms on both sides of us .. first one side, which died down after a while; and then 3:00 am a group of 8 started a party on the other side of us. Called the desk who said they would send security. Half hour later called again and they said they were busy on another call. Finally after 45 minutes of it feeling like […] the party was in our room, security came and removed all but the two people staying in the room. By then, of course, we were wide awake. These things happen. What was frustrating was when we checked out in the morning and complained, the hotel offered nothing. No free breakfast. No reduction on the room rate. Even a hearty apology would have settled the matter. But nothing. They asked if we'd called (we had); if security came (they did); and if that took care of the problem (it did). Well, okay then. But the hotel is to provide a comfortable night's sleep. If matters beyond their control prevent that, they should at least offer up some sort of compensation, and certainly an apology. Read moreGenuine Expedia guest review
Just an awesome experience!Genuine Hotels.com guest review
"good hotel in downtown"
overall good experience but had trouble self-parking (no spots left) but got valet service for self parking rateGenuine Expedia guest review
I wish there was a contentential breakfast because the hotel resturant was not good.Genuine Hotels.com guest review
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