All hotels in Newport News, Virginia, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here12330 Jefferson Ave, Newport News, VA, 23602, United States of America, ‏‎855-239-9246
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3.9 / 5Good

Score breakdown (from 126 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    4.1
  • Comfort
    4.0
  • Condition
    3.7
  • Neighborhood
    4.4
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was really a great place to stay everyone was very friendly. The room was very clean and bed were comfortable. We would stay there again when we go back next year.
Genuine Hotels.com guest review
2 night family trip Jul 26, 2013
Tammy E
US
2.0 / 5Fair
"you get what you pay for"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Visiting Newport news for college visit to CNU. We had to switch rooms first night as the carpet was soaked under a leaking AC unit and smelled of mildew. Second room was OK, but again AC unit cooled but did not remove humidity well so room was always damp. Last day the staff failed to replace towels when servicing room. Breakfast was usual cheap affair with everyone crowding around and staff desperately trying to keep up with stale bagels, etc. Due to my daughter's soccer, we stay at a lot of hotels. Chose this one due to its proximity to CNU and price. It's definitely not a Marriott or Hilton; don't expect too much.
Genuine Expedia guest review
Other trip Jul 29, 2013
Mike
US
3.0 / 5Good
"Good hotel at a great price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
For the rate I had to pay and the location was great. I didn't have to drive far to get to where I was going. When I go back, I will consider staying here again. The only complaint I really have is the staff didn't restock the breakfast food as it ran out often enough from what I could tell. Especially closer to 10.
Genuine Hotels.com guest review
2 night business trip Jul 12, 2013
A Traveler
US
5.0 / 5Outstanding
"very convienent location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
front end staff was very friendly. Room a bit musty but overall very nice. located close to freeway and across the street to restaurants and shopping mall. Will stay again next time through.
Genuine Hotels.com guest review
1 night trip Jul 12, 2013
A Traveler
US
3.0 / 5Good
"Convenient"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Close to the highway. Breakfast set up was not efficient. Found a bug in the bed, but room was clean enough. Not too far from Busch Gardens.
Genuine Hotels.com guest review
1 night family trip Jul 4, 2013
PAM
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Pretty good located near shopping . We didn't use the pool but overall the hotel was clean staff was friendly . The breakfast was the standard hotel type but nice that we co uld just eat there. We would stay there again.
Genuine Hotels.com guest review
1 night trip with friends Jun 22, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I have stayed here before but had a King size bed. The room was great. This time I had a double queen and the beds were full size not queen. The rooms look totally different. I thought it was a different hotel. Good hotel but get a king instead of a queen.
Genuine Hotels.com guest review
1 night trip Jun 13, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice clean friendly hotel . Staff was friendly and helpful. room was clean and comfy. good buy for the money, right next door to the mall!!! got to check in early after a 8 hour ride. Thanks!!!
Genuine Hotels.com guest review
1 night trip May 25, 2013
A Traveler
US
4.0 / 5Excellent
"Great hotel for the price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The location was great. Was close to many fast food and restaurants. 12 to 14 miles to Buscg gardens. Hotel and room were kept clean.
Genuine Expedia guest review
Other trip May 28, 2013
A Traveler
US
4.0 / 5Excellent
"good for the price"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
room was fine for the price There appeared to be a large number of guests staying at the motel; therefore breakfast was very congested. Otherwise the stay was fine
Genuine Hotels.com guest review
1 night trip May 25, 2013
Bob
US
4.0 / 5Excellent
"Very convenient to airport!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We needed somewhere to stay the night before our flight left out of Charlotte. This location was only a two minute drive! It was great! The room was small but it had everything we needed. The only disappointment was the trash can still had beer bottles in it and the hotel notepad had a massage from the previous customer.
Genuine Expedia guest review
Other trip May 26, 2013
Kathy
US
3.0 / 5Good
"Quiet motel."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The staff was nice and when I told them that the room had a small cleaning problem in the bathroom and should be taken care of when we left, they thanked me for the information. The continental breakfast was nice.
Genuine Expedia guest review
Other trip May 24, 2013
Carol
US
2.0 / 5Fair
"Improve service"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Front desk was not so pleasant. In fact, it appeared we disrupted her TV watching.
Genuine Hotels.com guest review
1 night trip May 12, 2013
Barb
US
4.0 / 5Excellent
"Close to everything"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Comfort Inn was close to everything. 45 mins from the beach and right next to the mall. I would stay here again.
Genuine Expedia guest review
Other trip May 18, 2013
hanna
US
5.0 / 5Outstanding
"Great all around services"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Convenience and comfort.
Genuine Hotels.com guest review
1 night family trip May 2, 2013
A Traveler
US
3.0 / 5Good
"Outside looked newer than inside."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Close to highway and shopping. Clean and comfortable, but interior dated.
Genuine Hotels.com guest review
1 night trip Apr 16, 2013
Diane O
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Bathroom and tub needed makeover
Genuine Hotels.com guest review
Business trip Apr 21, 2013
A Traveler
US
4.0 / 5Excellent
"Great, but beds not comfortable."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall great, breakfast very good, beds need updating, only have double beds and are not comfortable
Genuine Hotels.com guest review
1 night trip Apr 12, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel was very comfortable and the employees were very professional and courteous.
Genuine Hotels.com guest review
1 night trip Apr 10, 2013
MW
US
5.0 / 5Outstanding
"people were very nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent. Would recomend to anyone.
Genuine Hotels.com guest review
1 night trip Mar 25, 2013
john
US
3.0 / 5Good
"Easy Access"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very easy to CNU, Patrick Henry Mall. Staff courteous and attentive, Desk clerks were fantastic!
Genuine Hotels.com guest review
1 night trip Mar 23, 2013
HarveyV
US
4.0 / 5Excellent
"OK"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I booked this hotel separatly for a total of 5 nights and I have already sent 2 reviews. the hotel was OK
Genuine Expedia guest review
Other trip Mar 7, 2013
Mark
US
5.0 / 5Outstanding
"best ever!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
always a pleasure!
Genuine Hotels.com guest review
1 night trip Feb 19, 2013
Gilda
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Room was very nice. Breakfast was okay. Waffle station was the best part. Unfortunately, the scrambled eggs were very dry and looked like they hadn't been replaced since the breakfast had started 3 hours before I ate breakfast. Nice assortment of fruit, yogurt, and juices, so the egg situation was not a major problem. Nice desk for my laptop and internet use and having a sofa in the room was a wonderful plus. It was enjoyable to be able to relax on a sofa instead of just having a bed and straight back chair like in many hotels. I will definitely stay here again.
Genuine Hotels.com guest review
1 night business trip Jan 19, 2013
A Traveler
US
5.0 / 5Outstanding
"Very clean -- plush, beautiful bedding!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was delighted at how nice the room was. So many hotels today advertize with beautiful photos online and then you arrive to find a dirty, worn and outdated furnishings. This was not the case this time. Everything was very nice and I'm always excited to see a bed that outfitted with cushy, beautiful bedding. Makes it feel so luxurious. The only thing that seemed a little outdated was not seeing a flat-screen TV, but I'm sure that's an expensive update for so many rooms. And the room had everything you could need. I liked the way the frig and microwave were tastefully tucked away inside a wooden cabinet. You didn't even realize that's what it was until you opened the door of the cabinet! I also enjoyed that the check-out time was 12 instead of 11am!
Genuine Hotels.com guest review
1 night trip Jan 25, 2013
Kathy C
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Clean convienent
Genuine Hotels.com guest review
2 night trip Nov 30, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very pleasant stay. I had one concern regarding the bathroom. The tub appeared dirty. I called front desk and a staff person came immediately. He said the tub had been repaired and only appears dirty. all staff was very nice and service was very good. Location was excellent.
Genuine Hotels.com guest review
3 night family trip Nov 22, 2012
C. Cole
US
3.0 / 5Good
"Not up to standards of previous stays at other hot"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
One phone didn't work. Only one bed made up one day and bathroom not fully cleaned or supplied with fresh towels.
Genuine Hotels.com guest review
4 night family trip Nov 12, 2012
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Very noisy neighbors, slamming doors late at night and again at 6am. Two complaints to the front desk with no known action.
Genuine Hotels.com guest review
1 night trip Oct 20, 2012
A Traveler
US
5.0 / 5Outstanding
"Very Helpful Staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location, convenient to where we needed to be on both sat & Sun. Only drawback was for such a hotel, only 1 laundry room with 2 washers. One was broken down already and the 2nd died during my 2nd load of baseball uniform pants for our team. But Yulia on the front desk called Hector from maintanance. Hector came and helped me by taking the wet baseball pants to the hotel laundry & washing them! Was very appreciative & grateful for the quick response & help! I would stay here anytime!
Genuine Hotels.com guest review
1 night trip Oct 19, 2012
Barb O
US
4.0 / 5Excellent
"Good stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Polite staff very convient location off I-64. First walked in room slight musty smell nothing dollar store air freshner can't take care of. Would stay their again.
Genuine Hotels.com guest review
4 night trip Jul 23, 2012
RM
US
3.0 / 5Good
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
On one occasion, the room was being cleaned at 4 pm. When we arrived the cleaning person asked us who's birthday was it. She must have been reading the card on the desk. I was very uncomfortable with that. The bathroom was never thoroughly cleaned, just fresh towels. The main door was broken so we had to slide automatic doors to enter the building.
Genuine Hotels.com guest review
3 night trip Aug 31, 2012
A Traveler
US
5.0 / 5Outstanding
"Visiting hubby at Fort Eustis"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Enjoyable, close to shopping, Places to eat, and fun things to do together. The staff was great and we enjoyed our trip!!!
Genuine Hotels.com guest review
4 night family trip Aug 30, 2012
Ginny
US
3.0 / 5Good
"Smelly"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel was dated. The musty smell in the room really turned me off. Breakfast was good but again there was a strange smell in the lobby area. This may have beencoming from the repair work they were doing in the office. I was glad to check out and breathe some fresh air!
Genuine Hotels.com guest review
1 night trip Aug 25, 2012
A Traveler
US
4.0 / 5Excellent
"Good value"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Clean, comfortable room. Very friendly and courteous staff both at check-in and departure. Breakfast was tasty and had good selection.
Genuine Expedia guest review
Other trip Aug 27, 2012
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Halls smelled like cigarette smoke. Room smelled a little musty, but overall it was a comfortable stay for the price. Great location.
Genuine Hotels.com guest review
1 night trip Aug 18, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice location excellent service and staff.
Genuine Hotels.com guest review
1 night trip Aug 18, 2012
A Traveler
US
4.0 / 5Excellent
"Great hotel for the money!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great fitness Room
Genuine Hotels.com guest review
1 night business trip Jul 25, 2012
A Traveler
US
5.0 / 5Outstanding
"Nice hotel, good buy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We were a little apprehensive considering the price, but as we had to make reservations on short notice (next day due to a funeral) we were delighted to find this hotel to be well equipped, excellently serviced, easy to get to. A fantastic breakfast too! Even with a team of young basketball players also staying :-D Would definitely stay there again.
Genuine Hotels.com guest review
3 night trip Jul 22, 2012
Justin
US
1.0 / 5Poor
"dis-satisfied customer"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
This hotel had a bad odor on the 2nd floor.
Genuine Hotels.com guest review
1 night business trip Jul 23, 2012
A Traveler
US
5.0 / 5Outstanding
"Aged but great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Despite aged appeal this hotel was great.
Genuine Hotels.com guest review
3 night trip May 31, 2012
ATS
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    1.0
  • Neighborhood
    3.0
Check in was simple. The room was clean and comfortable but the bathroom door would not shut. The door was split and would not allow the door knob to latch. I called the front desk but nobody showed up to even look at it. Traffic was heavy on the main road leading to the hotel entrance. Staff was okay. It was close to Ft. Eustis which is where my son is stationed. Oh they actually had smoking rooms.
Genuine Hotels.com guest review
2 night family trip Jul 13, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Nice, simple stay!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    3.0
Clean,quiet room! Friendly customer service! Decent breakfast! My only complaint - I guess this is the norm with hotels now but all hotels need to state in bold and in large letters any deposit that is needed.
Genuine Hotels.com guest review
1 night family trip May 22, 2015
Alohaa
AS
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Breakfast was not available early enough, only staring at 6a.m. when many we have used on this trip started at 5a.m.
Genuine Expedia guest review
Response by Comfort Inn
Thank you for your comments. I apologize that breakfast was not early enough for you to enjoy. If you stay with us on a future date, please feel free to ask the front desk to provide you with some of our continental breakfast options that you could take with you or to your room.
Other trip Jan 31, 2014
Mac
GB

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Недалеко от парков развлечений"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Жили несколько дней. Отель располагается недалеко от парка развлечений Bush garden. Сам отель достаточно бюджетный. Завтрак просто никакой. Единственный плюс - отель расположен на транспортной развязке. Рядом торговый центр. Большое количество ресторанов. В следующий раз не стал быостанавливаться.
Genuine Hotels.com guest review
3 night family trip Jul 2, 2014
Виталий
RU
4.0 / 5Excellent
"The receptionist plays an excellent role."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The location of the inn is excellent while the service are very good.
Genuine Hotels.com guest review
1 night business trip Oct 22, 2013
David
HK
4.0 / 5Excellent
"Ok övernattningshotell"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Standard övernattningshotell i USA, med den vanliga budgetfrukosten. Ligger precis brevid ett stort köpcentrum.
Genuine Hotels.com guest review
2 night business trip Nov 12, 2012
A Traveler
SE
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip with friends May 15, 2015
Alexander
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night family trip Jul 31, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night family trip Jul 26, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews