"Modern and elegant hotel in Beverly Hills"
Nicely located and very lovely. Room is superb. Bathroom is large with seat in shower and nice lotions and soaps. I asked for a Keurig coffee pot and they brought one up. Room service menu is limited but they work with you. I found this location delightful near upscale stores and a spa.Genuine Expedia guest review
"Great Staff and Rooms, but night bands!!!"
Our room and the staff were great. We stayed on the fourth floor above the restaurant and both Saturday and Sunday they had band and DJ's going till after midnight. Our floor was shaking. Ask about any planned events and stay on high floors.Genuine Hotels.com guest review
"There are no excellent places to stay in LA"
Outdated, noisy, terrible food, staff it is very good except the Manager! The worst problem in this hotel it is the MANAGER I will make sure the headquarters of Accord, understand what's going on there, I complained with the manager about the Concierge during the morning having late my Limo service and my lauggage down and ready, I saw the manager I […] started complaining with him and the concierge a lady, start looking at him, "sorry don't listen to him" She looked at me and said "You lauggage it is on its way" I asked him to do something, he looked at the concierge and she said "Please Sir don't listen to him (YES ME THE CUSTOMER)" The doors of the elevator opened with my lauggage at the Bellman Cart, we were so late running to the airport. I really do not understand this behaviour. Read moreGenuine Expedia guest review
"Exceptional from start to finish..."
From the valet's greeting of, "Hello, bonjour..." to the wonderful service at check-out, our entire stay was luxurious and perfectly coordinated. The rooms, halls and views of the Hollywood Hills are beautiful. Since we were there for the last night of our honeymoon, we were surprised with a bottle of champagne, chocolates and chocolate covered strawberries […] in our room after touring the city. I cannot overstate the exceptional service and amenities of the beautiful facility. Read moreGenuine Expedia guest review
Hotel was nice. All facilities are there. Location is amazing. Near hollywood blvd and walk of fame also the grove mall. In front of beverlly center for ahopping.Genuine Expedia guest review
Rooms are a little small compared to what out there now. and nothing is extra, careful of the add on's. Mini bar expensive.Genuine Expedia guest review
"A dream hotel! Perfect!!"
Incredibly clean, gorgeous, extremely well-appointed and, with staff that anticipate your needs. The French connection and aesthetic is lovely. Wonderful food; incredible bed and linens; a great restaurant and bar. The only problem is now I have to leave!!Genuine Expedia guest review
Really nice hotel. Very comfortable. The staff is very friendly and nice. Room was cozy. The bed was very comfy. Great location. Parking is a little pricey, but that's LA. The valet is very fast, though. I would definitely stay here again. Really enjoyed my stay.Genuine Expedia guest review
The location is great and I would stay there again. The front desk could be more responsive and aware of long wait times during check in/out, and it's not cool for doormen to let the door close on someone bringing their luggage out. Other than that my stay was good.Genuine Hotels.com guest review
"a level above"
Everything about this place was great - the service, room, restaurant, etc. The attention to detail was noticeable throughout.Genuine Hotels.com guest review
Although the stay was short it was very comfortable. Breakfast buffet was also excellent. One concern was the inaccurate billing. We were billed for items/services not used and had to have it corrected.Genuine Hotels.com guest review
The hotel was very nice in every way and even my daughters couldn't find fault. We usually stay in Santa Monica, but this hotel is far better located. Only minutes to Beverly Hills, and a reasonable drive to the beaches or downtown. Moreover, there's shopping all around the hotel. First class operation.Genuine Hotels.com guest review
"Good value in Beverly Hills"
Overall good hotel. Convenient for travelers interested in visiting Beverly Hills, the design district, West Hollywood, and Cedars Sinai hospital. Friendly staff and they have the most efficient car valet service (I never had to wait for the car) Rooms a bit small, particularly for 2 people, but well maintained and with a comfortable bed. Bathroom/shower […] has a glass window to the bedroom, which is inconvenient when one guest is sleeping and the other guest is having a shower. Ask for a room facing the hill. Pleasant lounge-bar. Read moreGenuine Expedia guest review
"People make a difference!"
Besides being in a great location and being a five star property, the people from the car hikers to the general manager are well trained and make you feel like you are at home.Genuine Hotels.com guest review
I enjoy this Soffitel as I've stayed there many times. This was the first time that I noticed the room still a bit dirty from previous guests. I've not ever had that issue before, and the rest of the hotel is in great condition, so maybe it was just one wayward chambermaid?Genuine Hotels.com guest review
I had a very nice experience at the hotel since the moment i walked in until the moment I left all the employees were very nice and helpful " I very nice detail from a door man wasGenuine Hotels.com guest review
I think the Sofitel is a beautiful hotel with a wonderful staff in a great location. However, the beds I had in my room were horribly uncomfortable. Thin, hard mattresses with a lumpy pillow top. Did not have a good night's sleep which means I am not happyGenuine Hotels.com guest review
$40 parking is a lil expensive but it's LA what can u do?Genuine Hotels.com guest review
"Excellent find! Loved everything"
Never left the hotel. Wonderful experience! Service, food, room all excellent. Would definitely come back!!Genuine Expedia guest review
"Wonderful hotel and great location"
This was my second stay at Sofitel, we loved it the first time, so we came back for more. The staff is attentive and helpful, and the beds are amazingly comfortable! I love that you can get a balcony in certain rooms and suites. The rooms are clean and well set up. I will definitely be back again!Genuine Expedia guest review
"Elegant, comfortable convenience"
Fabulous room service - quality, freshness, taste were all excellentGenuine Hotels.com guest review
"Very nice hotel, staff and location"
Near great shops and restaurants. Nice gym, lobby and outdoor pool. Fast WIFI everywhere.Genuine Hotels.com guest review
"Nice to stay"
The hotel is super, only two things i missed the free internet is slow 512kb and there is no jacuzzi in the spa The rest is too nice (food, location staff and events).Genuine Expedia guest review
"Usually a good chain but....."
We've stayed in several Sofitels and they were wonderful. LA not so much. Original room at far end of hotel tho we asked to be close to elevator. (One guest is 84). Got to the room, had not been cleaned. They moved us after 20 minutes - into a room next to the elevator (which we were told were all booked). Windows were filthy (as were our friend's room's). […] Bath was waterspotted and just wiped down, not really cleaned. We had to pay for valet parking - which we understood - but we were not charged on our bill so had to wait around until they got that solved and ended up having to pay outside as the lines were so long at the desk(they did not have change so tip was much more than intended). We were charged $48.00 for mini bar that we NEVER used - still trying to get that resolved. All this and breakfast (which was good) ran us about $450.00 for the night. Won't go back or recommend. Read moreGenuine Hotels.com guest review
"Great hotel with great location"
All staf very friendly.I just understand why they charge for wireless internet.Genuine Expedia guest review
Service was very subpar. Our room upon arrival smelled like mildew and one day the maid never cleaned our room. Just was not satisfied overall with the hotel. Visited the bar and after over an hour we barley got a drink waitstaff was non existent. If it wasn't for the location needed for our trip there would be noting positive about the hotel.Genuine Hotels.com guest review
Beautiful hotel. Great service.Genuine Hotels.com guest review
"Nice hotel, centrally located"
We had a lovely time at Sofitel. The staff were all very friendly. The room was very comfortable. The only negative is that the hotel is very close to Cedar Sinai, so we had to get used to the siren noise at night. It was troubling the first. Ought, but after that, we didn't notice it.Genuine Expedia guest review
"Good location, staff are friendly and helpful."
We loved the hotel with good location, friendly staff, appropriate comfort. Especially people in the restaurant or breakfast room were very friendly. Adequate price compared to the quality.Genuine Expedia guest review
"Luxury and convenience"
The location is absolutely perfect - minutes from Melrose, Sunset, Robertson and Beverly Hills and in LA terms this is amazingly central! The service is also superb and the food is great. The price is on the high side for food so plan ahead if you're not willing to pay the premium on convenience. Because it's a premium. Given the 4.5 star rating I […] think my expectations were high. The room was much smaller than I imagined although the bathroom generously sized. The building is old and it's not obvious until you're in your room. The bathroom shows it's age and the bathtub wasn't draining (a pet peeve of mine). Of course on the outside everything is shiny and new but it's the details that were disappointing. Broken tiles, old fixtures... The food was good, the valet a nice touch (but an added cost), impeccable service from ALL. Not child friendly but I did bring my toddler and we managed fine as the restaurant had a kids menu and he loved the food. I would recommend the hotel but would realistically rate this 4 not 4.5. It needs a little cleaning up. Read moreGenuine Expedia guest review
"Great "Bones"--Could Use Fine Tuning"
Sofitel's staff was the most friendly, helpful, courteous I've encountered in recent years. Made a huge positive difference in my stay. Car needed? Car there. Pillows needed; pillows would arrive immediately. Always a smile. Beds could use upgrading to firmer mattresses; aging population doesn't need slouching beds. Just saying. Other than that, the […] neighborhood is pleasant, good location and services nearby. I REALLY LIKED THIS SOFITEL, BUT PLEASE CHANGE THE BEDS TO BETTER SUPPORT OUR AGING BACKS. Read moreGenuine Hotels.com guest review
"Nice Hotel / Beware variable rates"
Great place Fun bar Didn't realize the published rate for a multi night stay was only one night - rose for others which I didn't notice -may be Expedia issue more soGenuine Expedia guest review
Everything is perfect - rooms, amenities, staff, lounge.Genuine Hotels.com guest review
"Nice hotel close to areas if interest"
My experience was wonderful and memorable. It was a good choice to come to Los AngelesGenuine Expedia guest review
"Very Nice Hotel. Didn't Love the Neighborhood"
This is a very nice hotel. Excellent staff. Great room. I didn't love the location. The neighborhood doesn't have much to offer other than the Beverly Center for shopping. If you're into shopping at the Beverly Center you can't beat the location.Genuine Hotels.com guest review
"Make sure to experience this hotel in your travels"
The workout facility was incredible. I am a gym owner and so it is important to have more than a room with a treadmill and dumbbells when I travel. The equipment is in excellent condition, from the functional training cable machine to the free weight Hammer Strength machines. A wide variety of cardio eqipment and space for abdominal work and stretching. […] There was no need to look for a gym outside of the hotel. Top notch! Read moreGenuine Expedia guest review
"A classy hotel!"
Wish there was more comfortable seating! Beds were great but seating was limited to a desk chair and a not very plush or particularly comfortable arm chair. Personnel was courteous, professional and went the extra mile to ensure a great visit. Appreciated security feature (key card to get off on your floor-you can never be too careful.) appreciated […] the turn down service and the plush towels and robes. Given the opportunity we would visit again. Read moreGenuine Hotels.com guest review
"Superb hotel on every count"
Staff were extraordinary helpful, from doormen to front desk to bellmen, to wait staff in restaurant and bar. Beautiful ambience and amenities. I had wanted to get into a different five star hotel but they were completely booked, so I tried Sofitel. I actually liked this hotel better than my first choice, and will stay here from now on when I am in […] L.A. Read moreGenuine Hotels.com guest review
This was a great stay! Comfortable, clean and great location. I will be referring friends.Genuine Hotels.com guest review
I had the feeling upon arrival that everyone - including the guy who merely checked me in - was waiting for a tip - just for a minor conversation. And when I got to my room, there was no complimentary bottles of water - they simply forgot me for 24 hours - and the window had been left open - luckily there were no flies but it explained why it was so […] very noisy to start - once I shut the window, it got much better. Also, it is a bit of an obstacle course to find the pool and the gym - though both are pretty nice. The bar was nice and they have an awesome Kale Ceasar salad on the menu.The hotel is in a nice enough location and they do early check-ins. I would stay again. Read moreGenuine Hotels.com guest review
The service and the staff at Sofitel are truly outstanding. The lobby and public spaces are lovely and creative. We thoroughly enjoyed our stay and will definitely return when next in L.A.Genuine Expedia guest review
Incredible staff. Small room which was expected, but very nice. Comfortable bed and large bathroomGenuine Hotels.com guest review
"The devil is in details"
Outstanding location, great view, great service. On the downside: could hear the neighbor in next room while in the bathroom, could not open the window to get some fresh air. Also are the bed sheets in synthetic or natural material? Should be in coton.Genuine Expedia guest review
"Nice hotel close to cedar Sinai hospital"
Great hotel with superb staff and wonderful dining.Genuine Expedia guest review
Enjoyed my stay.Genuine Hotels.com guest review
"Great hotel; not that friendly of staff"
The hotel itself was great. The beds were incredible, the hotel was very clean and plush. The staff was not friendly, very pretentious. At 350.00 per night, I would not expect the staff to act like we were peasants.Genuine Hotels.com guest review
"Wallet was stolen in the hotel room"
The hotel was nice and location is ok. I have stayed at Sofitel a few times and I though it was a very safe hotel, but the one at beverley hills proved me wrong. My mom left her wallet in the hotel room (we never put valuables in the safe and nothing has ever happened) and it was gone. We had no visitors during the stay, and the wallet was in the hotel […] room the whole time. The hotel staff was very nice to help us look for it and file a report. If you choose to stay there, make sure you put all your valuables in the safe. Read moreGenuine Expedia guest review
"Lovely service and amenities"
We were treated like royalty. Lively service and clientele. Location convenient but busy.Genuine Hotels.com guest review
Loved it. Bed was comfortable. The room was inviting and modern.Genuine Expedia guest review
From the positive point of view, the staff was exceptional. However, we stayed in room 811, and noted green mildew or mold behind the tiles and the wall in the shower, and our bed lacked a coversheet between the duvet and our bodies which made sleeping uncomfortable; otherwise, the hotel was quite nice but the car valet charges were absurdly high! ($37.00 […] per 24 hrs.) Read moreGenuine Expedia guest review
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