not worth the money. better hotels nearbyGenuine Hotels.com guest review
"Very relaxing, comfortable and friendly!"
We were tired after attending an all-day event in the area and this hotel was perfect place to relax and rejuvenate before driving home the next day. The front desk person was most efficient and friendly. Our bed and pillows were very comfortable and the in-room refrigerator came in handy. Our hot breakfast, the next morning, was most varied and delicious. […] The person who set up and cleaned up the breakfast was oh, so friendly. We really enjoyed our stay! Read moreGenuine Hotels.com guest review
"Exactly what I needed and better than I expected"
Headed to NH for a few days of hiking. Arrived at the hotel much earlier than the checkin time but the room was ready and we were able to check in early and enjoy the hotel. Was told about the breakfast buffet, but was somewhat shocked to see all that was available. The food was excellent and the service could not have been better!Genuine Expedia guest review
There is coffee available 24 hrs, a lovely breakfast and welcome cookies and if you are still hungry there's a microwave & mini-frig. in the room. Near by restaurants and food stores. The room had a sofa as well as the usual, so felt comfortable. We only stayed 2 nights but it would be a OK place for an extended stay.Genuine Expedia guest review
"Good hotel with excellent staff"
Hotel was clean, comfortable and staff was excellent. Staff went above and beyond to accommodate.Genuine Expedia guest review
"Beautifully decorated and clean, chilly pool!"
We were very pleased with our stay at this hotel. The hotel had recently been renovated and was decorated beautifully, in clean and stylish condition. The breakfast was excellent and delicious. Our only complaint is that the heated pool was not heated at all, but rather chilly. On a hot summer day, though, I guess that's not that big of a deal. Had […] it been the winter, it would have been tough since we selected the hotel due to the pool option, having kids ourselves to entertain! The fact that pets are allowed is a plus too. Immaculate hotel. Read moreGenuine Hotels.com guest review
Clean, comfortable, renovated room with frig and microwave. Excellent free breakfast with many delicious choices, including eggs, pancakes and homemade muffins. Breakfast well stocked and managed by a nice woman on 6/23/13. Very busy weekend with lacrosse and baseball tournaments but no noise heard in room. Front hallway and pool were under renovation […] at the time. Location was excellent for Keene State College. Read moreGenuine Hotels.com guest review
Would have been nice to know they were under construction, pool not in use and no ice machine. They still had no problem charging there unreasonable rate. If we go back next year for the tournament, I will not be staying there.Genuine Hotels.com guest review
"Not what I expected from all the great reviews!!"
Front desk staff and breakfast room staff were wonderful!! That would be the only thing I liked about this hotel. When we got there we were given a room that smelled so strongly of mildew &/or mold, my 3 yr old asked to leave bc it smelled "really bad." So we were given another room that I thought smelled better, but still like mildew, but as time progressed […] over our 3 night stay, the smell got stronger & almost unbearable when combined with the very apparent odor of dog urine. When I asked one of the cleaning staff if she could spray anything to make it smell better (bc I had used my entire bottle of Febreze I bought when we got there), she tried to hand me the spray and said "Well, do you want me to do it?" That really didn't offend me, however, she apparently doesn't like to clean bc there were pubic hairs all around the base of the toilet, and what looked like a little pee. In addition, the water backs up in the tub, which is disgusting. How many other ppl's filth was I showering in, bc I'm sure she didn't clean the tub well either! My feet felt dirty the whole time I stayed there. The other bad part about this hotel is they don't tell you the pool is closed and under construction. When you have a child who has her heart set on going in the pool, this would have been nice to know before I walked her all the way down there and then had to deal with the meltdown that ensued. Luckily, there is a movie theatre right next door and we had something else to do on a rainy night Read moreGenuine Expedia guest review
"Ok for a brief stopover."
The front desk staff were excellent. The first day I did not receive maid service but they came for the rest of my stay.Genuine Expedia guest review
"Convenient to Keene State College..."
The location of the hotel is a bit odd... I don't think I would have found it without my GPS. Some elements at the Hotel are under construction... I did not know that in advance. The effects of the construction were minimized. However, it did have impact on lots of things including parking and quality of the dining spaces.Genuine Expedia guest review
Was looking for a hotel to spend the night while in town on business. Hotel was maybe a mile or so from downtown which was fine with me, as I was more interested in a quiet, good nights sleep (I would definitely stay downtown if I was more interested in being able to leave car and walk to a nice dinner or catch happy hour). Staff was friendly and room […] was clean and comfy. There was some hotel construction going on at the time, which shows me they are willing to invest in upgrading. I was pleases to find a car wash across the street as I like to clean the bug splats off my vehicle while traveling. The best part of a Holiday Inn Express is the complimentary breakfast! Although it is self serve, there are a variety of breakfast selections and it definitely beats taking the time to search around town for a place to grab an early A.M. bite. Read moreGenuine Expedia guest review
Stayed here for business trip 2 nights. Very pleasant staff, newer hotel, breakfast, wifi, pool, and even complimentary beers for Holiday Inn express members. Only downfall was curtains in room were thin so lights from parking lot lit up room.Genuine Hotels.com guest review
Room was OK. Had a smell.Genuine Hotels.com guest review
"Great Hotel for an Overnight"
The King bed room was large (we had a couch) and the bed was comfortable. The staff was friendly and helpful. They had free WiFi. Our room was not cleaned when we arrived back from a day trip on Sunday. The staff brought replacement towels and took away the old towels and trash but forgot the wash clothes. The night Housekeeper apologized but the manager […] didn't. The sink is in the room rather than in the bathroom so it's impossible to use the sink without waking up your mate. There is only one sink. The hotel's location was fairly close to town and shopping. Saturday night can be noisy by the road and the car wash across the street but otherwise it was generally quiet. Read moreGenuine Expedia guest review
"pet friendly hotel in keene, nh"
We had our grandson so the pool was a big plus. Overall, the property was run well and maintained okay, Pet peeve is mold around shower enclosure and our room had some. Bathroom was very tight. Front desk staff is friendly and courteous. Person at hotels.com said pet fee included in rate, but that was not the case - disappointed by that.Genuine Hotels.com guest review
Clean and friendly. Love the in house laundry option and the 24hour mini mart. Would stay here again.Genuine Hotels.com guest review
"Great Place to Stay!"
No issues at all! Very clean rooms, friendly staff. I had a great experience.Genuine Hotels.com guest review
"Great staff, very friendly and accomodating"
They were very accomodating. Went above and beyond to make sure I was all set. great experianceGenuine Expedia guest review
"Great for quick stay for sport event"
Nice clean room. Pictures of pool, hot tub area very deceiving as well as the workout area, much smaller in person.Genuine Hotels.com guest review
"Very comfortable nights sleep"
We stayed for one night at this hotel while traveling, and it was the most comfortable bed I slept in the entire week. The hot breakfast was great. The pool was small, as was the fitness room, but the room was clean and comfortable. If you are looking for a comfy spot to rest for the night, this is it!Genuine Hotels.com guest review
Our room was very dirty. Very dusty and there was crumbs and dirt over the coat hangers on the shelf. I went to use the extra pillows and all the dirt came flying down on my head. Lot of noise in the hallways due to parents and kids congregating . I realize it was for a hockey tournament but it upset my dog who barked. The office called me when I left […] for only 20 minutes and claimed my dog was barking for hours! When I returned within 7 mins to get my dog he was not barking. They charged me $35.00 instead of $25.00 for the dog. Im am very displeased with the overall experience . Read moreGenuine Hotels.com guest review
"Pleasant surprise for a small town"
This was an excellent hotel and a pleasant surprise for a small town like Keene, NH. It was spotlessly clean. Breakfast had good variety, but the pancake machine was a bit strange and made very rubbery pancakes. Bagels were not exactly soft and fresh. But...I didn't stay there for the food! I would definitely stay here again.Genuine Expedia guest review
Charged twice for same room. Called manager to ask about this and never received a call back. When I finally called front desk, rep confirmed that we had been charged twice for the same room. No e-mail confirmation of corrected billing. No apology.Genuine Hotels.com guest review
"a good place to stay"
The staff was friendly and helpful. The room was very clean and the breakfast was good. The little store was an added benefit. I would definately stay again.Genuine Hotels.com guest review
"Great place to stay."
The hotel was in a great location. This property was pretty clean and modern. LCD TV, fridge and microwave in room. The internet was ok. I would stay at this property again if in the area. The beds were comfortable. Breakfast had a nice selection of food.Genuine Hotels.com guest review
"Good service but room was a heavily deoderized"
The room smelled heavily like air freshener. Never a good sign. I dislike hotel room smells. Thankfully the window opened (never a given) to allow fresh air. A real thermostat was a nice improvement. I give a 3 out of 5 b/c of heavy air freshener use. Other comments: Breakfast area was well tended to. Dining area was a little small. Front desk was […] polite and helpful. Read moreGenuine Expedia guest review
Was very pleased with the room, the staff and quality of service. Highly recommend this hotel. If or (hopefully)when we return to the area we would not hesitate to stay again.Genuine Hotels.com guest review
"Good overall experience...but skip the breakfast!"
Got a room with two queen sized beds...one was great...the other was lumpy. Loved the pool...gym was small but had everything I was looking for. The breakfast offered had a nice selection but honestly the quality of the eggs and pancakes was horrible...almost inedible. All premade with poor quality ingredients. But...aside from that...it's a decent […] hotel. Read moreGenuine Expedia guest review
Friendly staff. Nice sized clean room w/ flat screen. The only reason I did not give it 5 stars for comfort is because the room had a queen and I am used to a king. The bed and pillows were comfortable just not able to spread out the way I am used to.Genuine Hotels.com guest review
"Loved the Spa"
I thought the pool/spa was great. The staff was friendly and helpful and the room was very clean.Genuine Hotels.com guest review
"Ok for the price."
Overall, the room and hotel was fine. However, I found hair not belonging to any of us on the sheets of one of the beds, suggesting that perhaps the sheets had not been changed.Genuine Expedia guest review
Staff was very polite and friendly and desk clerk went out of her way to entertain our three year old grand daughter.room was clean and quiet.Genuine Hotels.com guest review
"Great hotel for a weekend"
The staff at the hotel bent over backwards to accomidate my young girls with maps and extra towels. For a family of 4, the bathroom are was a tad cramp, but perfectly managae for a weekend stay. We would stay here again for a weekend, any longer and we'd look for more bathroom space.Genuine Expedia guest review
the property was neat and clean, conveniently located, and a very freindly staff.Genuine Hotels.com guest review
Complete satisfaction. The 1 bedroom king bed with sofa room was spacious. Everything was organized and clean. The reception staff were friendly. At times there was some noise from other guests from the hallways going or leaving their rooms due to the fact we were on the 1st floor but mostly quiet. The breakfast buffet had a nice variety of both healthy […] and indulgent items. I have no issue going back to this hotel since it was near shops, a movie theatre, restaurants, and located right off a main route leading to the interstate. Read moreGenuine Hotels.com guest review
Finally our family has found a place that was reasonable, clean, family friendly and the staff was exceptional. Once you find the hotel, it is well worth the stay and was within walking distance of the cinemas, shopping and restaurants. Although we travel only twice a year, this is where we will be staying from now on. Thank you to an awesome staff […] that made us all feel at home! Read moreGenuine Hotels.com guest review
"Nice stay in Keene, NH"
Very nice rooms. Service was excellent and staff very helpful and pleasant.Genuine Expedia guest review
I had a great stay. I was greeted on arrival with a gift of snacks and water. Stay went without a hitch. Would definitely stay again.Genuine Hotels.com guest review
"Confortable for relaxing after work."
It went well - looked for comfort and cleanliness. It was there. Had to work and was able to sleep comfortably, awake int he AM - have a quick breakfast and be on my way to another day of work. Thank you for making it convenient.Genuine Hotels.com guest review
"Close to my daughter who lives in Winchester, NH"
Very clean, love the hot breakfast and you let our pug, Daisy, stay for only $25.00. Thank youGenuine Hotels.com guest review
Clean, bed very comfortable, very nice breakfast, friendly staff and accepted our dog, Daisy, for a very resonable price Thank you:)Genuine Hotels.com guest review
"Holiday Inn Express-Keene, NH"
I stayed here one night and would recommend it. It was very clean and well-kept, and the front desk people were VERY friendly and easy going. I would emphasize *landmarks* to anyone if giving them driving directions. Key Rd is in between a couple of fast food restaurants, and thus looks like it the driveway into their parking lots. If there's a sign […] for the hotel there, I couldn't find it. Parking at the hotel was tight at 11pm. I'm lucky I found a spot. The room was fine, clean and comfortable. The thermostat in 218 wasn't in perfect working order, however. I turned it to "cool" and the room was stuffy and borderline uncomfortable. I turned it to "heat" and it got a little cooler. The arrow buttons to adjust the temperature up and down by degrees simply did not work. If I'd been staying over for more than one night, I would have said something immediately. As it was, I forgot to mention it during checkout, so I'm mentioning it here. Hey! Holiday Inn folks! 218's thermostat needs help! They served a decent complimentary breakfast from 7-11am. I unfortunately thought it was til 11am and arrived at 10am. The woman starting to close things down was very gracious and allowed me to get in her way to get some eggs and an english muffin. Thanks again! I would definitely stay here again. Read moreGenuine Expedia guest review
Took my girls for a surprise night away, we enjoyed our stay very much. It was very quiet in building, liked that at night. We will definately stay again soon for another night away.Genuine Hotels.com guest review
very friendly..well kept. good food. coffee round the clock.Genuine Expedia guest review
"just one night"
It was an interesting experience. The hotel and staff were the most pleasant and we even got a few laughs. You just can't pick who is in next room. We call them the roudy bunch. Yelling, slamming doors, etc. They were gone by midnight thanks to the staff. We'll stay again when in the area.Genuine Hotels.com guest review
Standard Holiday Inn with friendly staff, clean good sized rooms. Complimentary breakfast was good. The hotel is in a retail estate with plenty of restaurants nearby but not much else within walking distance. It is only a short drive to the town centre.Genuine Hotels.com guest review
Helpful and friendly staff. Close to plenty of eateries, and great for a stop-off point. Pool great for kids, and the home-baked cookies went down well in reception.Genuine Hotels.com guest review
Response by Holiday Inn Express Keene Helen, Thank you for your recent stay with us and for the 5-star review on Hotels.com. We're pleased to hear that you enjoyed our helpful staff, convenient location, and family-friendly amenities. We value your business and hope to host your next visit to Keene. Best, Meghan Morey, GM
Great welcome, good room, tasty breakfast, no problems. Easy 5 minute drive to Downtown and array of shops to suit all needs. A SatNav to ensure straightforward arrival at what is a bit of an out of the way location would be a help, other than that, no reason not to stay.Genuine Hotels.com guest review
The staff were friendly. One bad thing was the noise. If someone in the other room has a bath or shower, my room became noisy with the water pipe.Genuine Hotels.com guest review
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