Quality Hotel Mermaid Waters - Mermaid Waters

Great hotel i great location

Genuine Hotels.com guest review

Very happy with the value for a quality hotel. It is located in a quite location and we enjoyed a very good night's sleep. Would definitely stay there again....

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We only had a over night stay so did not experience any features.q

Genuine Expedia guest review

Pool area is not really like other hotels so be aware. Its a Pool with no bar or nice areas to lounge around in. This place is out-dated and needs an overhaul. Its a 40 minute walk to Broadbeach and 20 minutes walk to any kind of beach. 2 hour walk to Surfers. They do have courtesy coaches on the hour that was helpful. The two gentleman on front desk […] tried hard to be helpful at times. Ordering Room service was comical to say the least and the LoneStar staff at the bar below the hotel are the worse I have ever come across. Seriously I am surprised how they keep there jobs. No wonder tourism is dying in the GC. Im not a complainer by natural. This is an honest assessment. Basically stay somewhere else if you like to be close to anything good. Lonestar is a detraction not an attraction. Read more

Genuine Expedia guest review

everything was great staff excellent hotel beautiful will book again

Genuine Expedia guest review

It was a good stay. I originally thought that we were getting a 2 bedroomed apartment and quite surprised to find that we were in 2 different rooms. Sadly, we were not put into rooms with an interleading door. It was good to find a playground in the dining room and there was a good choice of menu for children. Prices for the child menu were good but […] quite excessive otherwise. Breakfast in particular was very costly. The pool area was good and very well kept. The rooms were clean and the condition of the linen etc was very good indeed. There was a trolley available to transport luggage to and from the rooms which was excellent. The location was good as it did not take long to travel either to Pacific Fair or Robina. Read more

Genuine Hotels.com guest review

You will need a car... It's like a Motel, but the steakhouse is amazing!

Genuine Expedia guest review

Very orgainsed and efficient check-in and check-out process. Courtesy Bus was a great saver. Handy location to Football Stadium for Gold Coast Rugby Sevens.

Genuine Hotels.com guest review

Room had opening window but we were unable to open curtains. By previous clients using window to hold curtains open was recking the curtains. Needs looking at. Staff and facilites were great. Would stay there again especially for attending a function on site it was great.

Genuine Hotels.com guest review

Staff were wonderful but the location is too far away from surfers and the courtesy shuttle ends at 6pm so no good if you want to check out the casino and nightlife.

Genuine Expedia guest review

The hotel staff were very friendly and the room was very spacious and comfortable.We didn't dine in at the hotel but probably would have if not booked elsewhere. Car was securely parked. A very nice motel. We would definitely stay there again if the price was right. The website we booked from said cable TV was available but it wasn't. A lovely stay […] overall. Read more

Genuine Hotels.com guest review

Pretty good, nice and clean, staff are very nice and helpful. I will recommend this hotel to my friends.

Genuine Expedia guest review

The reception were very friendly but the beds were too hard and the toilet paper inferior. These may be little things to management but to me it did not add to my comfort. I would look for a hotel with comfy beds.

Genuine Hotels.com guest review

good experience tho the king sized bed was 2 single beds made together which was disappointing.

Genuine Expedia guest review

Our experience was awful, the room was small and uncomfortable, the bathroom had mould in the shower, there were dirt/water splashes up the walls and on light switch, the beds were so uncomfortable that sleeping on the floor would have been better, it was a super king bed which was made up of 2 king single beds, 1 was so hard it was awful the other […] was so soft that and old that you could feel the springs in it, plus they were different heights. BAD BAD. The staff in the restaurant did not no what was on the menu or the specials and the food was horrible and over priced. Read more

Genuine Expedia guest review

The beds were uncomfortable, housekeeping was not informed of how many were staying in the rooms. Generally an unclean room.

Genuine Expedia guest review

Overall our stay was fine. The air conditioning was quiet and efficient. In addition we liked the convenience of spending time at the pool every day. However their broadband internet connection did not work for the entire week we were there. Rebecca was very nice in explaining that since it didn't work and I needed it to check important emails for my […] business I could have 1 hour daily on the public computer located in the lobby (there is only one for the whole hotel). However in order to redeem this internet time I was required to go to reception and ask for 20 minutes at a time. I got attitude from front of house employee Holly and after a few days gave up repeating myself over and over of how my room internet does not work and how I was promised 1 hour per day and instead found an alternative place 10 minutes walk from the hotel - not happy Jan! No apologies, no communication and no idea when the problem would be fixed. Read more

Genuine Expedia guest review

Everything you would expect from a 4 star hotel. The only downside side is that it was a bit far away from the nightlife. However the bus stop was right outside the hotel.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Value for accom was great however the noise does travel from one rm to the next. We didn't book a b&b package so when dining 4 b'fast we were made to feel very unwelcome, which was a great disappointment. Overall our stay was a good one :-)

Genuine Hotels.com guest review

only stayed there for one night, but it was quite pleasant. breakfast was good, and dinner next door at the lone star tavern was beautiful. would come back again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

A suprisingly good hotel with everything you need for a short or longer break. Great location for getting to the main shopping areas and beaches. Clean, well-serviced, friendly staff and an excellent restaurant attached.

Genuine Expedia guest review

Very clean and well priced hotel. The staff are very pleasant and helpful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

we had a great time very close to shopping centres as well as pacific fair the staff were very pleasant and courteous had good night in the adjoining tavern rooms were very clean and comfortable had everything we needed would recommend mermaid waters hotels to every one cheers, loved it

Genuine Hotels.com guest review

Staff were very friendly,,,loved the cleanliness, location, great food located close to the hotel...Overall would rate this hotel 10/10

Genuine Expedia guest review

The Quality Inn Mermaid Waters met my expectations for value. My stay was for business, so I was arriving to the room late and leaving early. I can cheerfully say that I slept through 90% of the experience. (There are a lot of places that I have stayed at that I could not say that about!) Although the room I was in could have benefited from fresh paint […] and new blinds, it was spacious and comfortable. The staff were pleasant and helpful. For the budget conscious, it is "nice", yet nothing special. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

We found the property and staff excellent in all ways. Will not hesitate to book again when we venture this way

Genuine Expedia guest review

We eventually arrive, check in very quickly and duck out immediately lest we fail to make the very rare connection to Surfers Paradise. When we return in the evening, it smells like someone is smoking inside, nearby our room. We awake the next day with itchy eyes and that smell remains. We inform the lobby and they explain that we had spent the night […] in a smoking room in the smoking section of the hotel. I, my wife and our unborn child thank you, Mermaid Waters, for failing to inform us of that little nugget WHEN WE CHECKED IN! Read more

Genuine Expedia guest review