niveGenuine Hotels.com guest review
somewhat hesitant as I read some questionable reviews...BUT... we found it delightful. VERY clean and the employees made themselves available and were friendly. I thought the deli downstairs was well stocked and the prices fair. Loved the pool. In fact, the location was terrific Would stay again in a heartbeat. Good find.Genuine Hotels.com guest review
The hospitality was excellent!! Room and bathroom were very clean and beds really comfortsble. Really nice breakfast buffet at a good price. We will definitely go back and recommend this hotel. Enjoy your stay there!!Genuine Hotels.com guest review
"Clean, Comfy, Friendly staff"
Stayed with two adults, a toddler and a teenager; they were able to bring us a crib at 12:30AM when the jet-lagged baby decided she didn't want to stay in bed. Wasn't the most updated room or decor, but everyone was extremely nice, and everything was very well taken care of and clean. Just down the road from the water park, and the in-hotel Universal […] counter as well as flight info board was very convenient. We would definitely stay here again! Read moreGenuine Hotels.com guest review
it was greatGenuine Hotels.com guest review
"it was ok"
They took money without asking me....thats ridiculous so keep your eye on your transactions...Genuine Hotels.com guest review
"Great stay for the week"
Very friendly and helpful staff. Hotel was very well kept. Only issue I had was with the over abundance of hand bills that came through each night.Genuine Hotels.com guest review
Every thing was clean, and very friendly staffGenuine Hotels.com guest review
In overal I would said good,besides unfortunately like in any business there is employees that are a bad apple. I was at the pool with my daughter and asked for couple strawberry smoothes. I said to the attendant to open a tap which she did then later I tell her ther I want to pay , she told me tha don't acept credit card so I said is fine I paid with […] cash $$ 11.18. But for surprise next day charge appears in my bill so I went to the front desk and they told me that I did not paid. I spoke to manager wich should no be a manager. I went see pool attendant she and Manager ignore . It is no about the money but about honesty an good principals Always look you bils for what you are paying? Read moreGenuine Hotels.com guest review
"Best Value and Excellent Location"
This was an impromptu weekend trip to Universal Studios and Wet n Wild and it was a blast. The hotel was located super close to everything. They provide an excellent hot buffet breakfast in the morning for 2 guests. Rooms were a bit dated, but we didn't care because we were hardly there. The restaurant on the premises closes early though...there is […] a representative in the lobby from Universal, and that's where I purchased my tickets, he was awesome! There is a free shuttle to Universal. Staff was nice, and there was free parking. Absolutely the best bang for your buck! We walked to Wet n Wild. Will definitely be back!!! Read moreGenuine Hotels.com guest review
little old, may need a facelift. Water faucets were not working well. Employees were friendly though.Genuine Hotels.com guest review
"Convenient, Clean, Comfortable"
Love the amenities, food at restaurant was excellent, hot breakfast great!Genuine Hotels.com guest review
"Mislead by the pictures"
The pictures like fast food commercials lead me on. I wouldn't have gotten the breakfast vouchers if the pictures were true to what's there. I would've paid straight for the room. And then went and ate at Cracker Barrel instead. It wasn't hot, it wasn't good, and it wasn't worth it at all. But I needed something for my daughters and I for our early […] morning start. The hotel room itself was clean, and the beds were comfy. After 18hours on the road. I just wanted to lay down. And that's what the room was used for sleep and shelter. Read moreGenuine Hotels.com guest review
goodGenuine Hotels.com guest review
Nice. Economical. Great service. Beautiful view.Genuine Hotels.com guest review
Thank u everything is good.Genuine Hotels.com guest review
"Very good experience!!"
Very clean, very comfortable, also very centric, close to parks.... Overall it was outstanding!!Genuine Hotels.com guest review
"Great Friendly Staff"
Centrally located, clean and friendly helpful staff.Genuine Hotels.com guest review
My stay was great! I had no problems at all!Genuine Hotels.com guest review
"Very close to Universal"
I stayed here for one night, to visit Universal Studios. I arrived before check-in time and I was not able to check in. However, the staff gave me a parking permit for my car and instructed me to go to the customer service to get on the last shuttle to the theme park. I was very pleased at how efficient and quickly I was in my room after a day of sightseeing. […] Great staff. Read moreGenuine Expedia guest review
"The customer satisfaction attitude from the staff"
From the check in desk, to the bar and restaurant and housekeeping, everyone treated us like royalty and made sure we were happy. The cost was the best in town, and we raved about it to all our friends.Genuine Expedia guest review
"Vacation to Universal & Disney"
Everyone was friendly and professional. Need more staff on front desk in the afternoon since the check in time is 4:00 pm. Reception, Pool and Rooms were clean but hallways need to be remodel.Genuine Expedia guest review
"Best Western Orlando"
The hotel and restaurant staff were very friendly, although seemed a bit short-staffed, overworked.Genuine Expedia guest review
it was fine, great for the price. had a pool and hot tubs which I enjoyed with a private area from kidsGenuine Expedia guest review
Was good weather was so so staff was ok hotel had good location closed to parksGenuine Expedia guest review
I had a great experience from check in to check out! I wouldn't have it any other way! Only a mile Away from universal studios and right next to wet n wildGenuine Expedia guest review
The staff worked very hard to make sure our stay was pleasant. All were friendly and helpful.Genuine Expedia guest review
Fast check in and check out. Room is clean and confortable. Breakfast is good and you can chose different mealsGenuine Expedia guest review
"AC problem but other things awesome"
We stayed only 2 days. Air Conditioner should be renovated old style and very noisy when its on. But room rate reasonable and stuff was decent and very kind people. With this rate fridge, microwave and pool extra extra cheap for this hotel. Next time i m gonna stay only this hotel if i go to orlando again. 9.99$ open buffet breakfast, free parking, […] cable channels. etc. Read moreGenuine Hotels.com guest review
"Good for the money"
Was there for 3 nights while at Universal. The front staff was great & the room was a good value for the money. Hallways could use some attention. Would stay again.Genuine Hotels.com guest review
"Comfortable and Conveince! a plus"
The room was clean and very comfortable. the gift shop was full of Conveince for things forgotten at home.Genuine Expedia guest review
"Great hotel in the middle everything"
Great hotel for the price. Ms Eva works 1st floor she is awesome one reason we return so often to this place. The restaurant people are great also,very friendly and helpful....the breakfast cook makes the best grits oh my God. Ms Maria the waitress and the male waiter who work with her I wish i could take them home with me. Clean rooms front desk makes […] sur you have what ou need. There are not enough words o express my family gratitude for this place!!!I Read moreGenuine Expedia guest review
The hotel location is great, near the best attractions, especially at five minutes, in car, from Universal Studios. The employees are very friendly. Good breakfast with excellent persons to help you. Lots of restaurants and shops around the hotel. Definitely will return to it and recommend to family and friends.Genuine Hotels.com guest review
"Close to everything without paying a lot of money"
Very clean rooms, nice big pool, staff were nice, the hallways and our room were a little warm. The air was set on 60 but it felt like it was closer to 75.Genuine Hotels.com guest review
"It was ok.."
I stayed there after a day trip to WDW and it was ok. The lobby was really nice ad the people were friendly. I was on the 6th floor. When I got off the elevator it smelled like an ash tray which was gross. My room smelled a little musty but clean. The beds were comfy. The shower worked but didn't drain well and the vent fan unit was kinda falling out […] of the ceiling. The tv and wifi were fine. Idk if I'd stay there again Read moreGenuine Hotels.com guest review
Its good for the price i recomend to stay little timeGenuine Expedia guest review
I wanted a hotel that offered shuttle services to the air port. My husband is on oxygen and traveling can sometimes be difficult with traveling. I was trying to make everything as simple as possible so we all can enjoy. Showing up at the hotel to find out I had to make more arrangements to get to the airport did not make me happy. Then I went to the […] help desk to ask how far away was Universal City Walk after I explained my husband is on oxygen and will be walking with us. They said 10 minutes. I asked again is that with oxygen person. They said yes. Unfortunately 30 minutes later we arrived there and then had to pay a taxi to bring us home. They never mentioned there was a trolley with in a very short walking distance that we could have taken. Needless to say this was the last day of our vacation and not a vey happy way to end.. Read moreGenuine Expedia guest review
"definitely will come back!!!"
Stayed for one night while visiting Universal Studios. It was really great! My husband and I walked to and from Universal because it was only about a 20 min walk, and parking at the hotel is free. It was also literally right next to the Wet and Wild waterpark, and within 5 minutes driving distance of food. The lobby was nice, and we stayed on the 7th […] floor. The hallway smelled a bit musty and the furniture in the room was a bit outdated, and we had an issue modifying the temp of the shower water, but the room was huge for a 1 king bed! It had a couch, two A/C units, a refrigerator, and the bed was very comfortable. After a long day at the park, this was perfect! We paid under $100 for everything, and it was totally worth it. Would definitely come back! Read moreGenuine Hotels.com guest review
"Visiting Universal Studios"
The lobby is nice although there is a strange odor, not food just can't explain it. The pool area is nice and was clean. We stayed on 4th floor and the carpet looks a bit worn and stained in spots. Our room was ok, not great. Smelled damp and the bathroom was dusty. Water pooled in front of our door even though I pulled the shower curtain over in order […] to avoid water dripping out. The housekeeper took our bath mat at least 4 times and did not leave us one. She also left her orange juice in our room. One morning she knocked at our door at 9am to clean so was a bit surprised at that. It was very close to Universal and it was quiet at night but parking at night is tough and cars seem to park wherever they want making it tough to back out of spots at times. Read moreGenuine Expedia guest review
"Nice close to shopping and main attractions"
Hotel was clean staff was friendly. Hotel located behind Wet N Wild and in walking distance to International Drive. Overall experience was very good, however I wished that there was a smoking areaGenuine Expedia guest review
This is an older facility that was clean and convenient to Universal.Genuine Expedia guest review
"Great Hotel for the Price"
Stayed for 4 nights. Overall, hotel and our room was very clean. Staff was very friendly and helpful. Deli was reasonably priced as was the restaurant Sharky & Jack's (ate once and food there was very good). Stayed at Universal's Hard Rock previously and found this hotel to be as comfortable and clean but much less expensive. Hotel is a little outdated […] and though not as elaborate as the local Universal hotels, it was a pleasant stay and worth the price. Read moreGenuine Expedia guest review
"No sleep, ac broken"
Same as above. Staff nice initially, but night crew at front desk was not very helpfulGenuine Expedia guest review
"Close to Wet-n-Wild and Universal Studios"
The hotel is across the street from Wet-n-Wild and it only took us 5 minuets to walk there. We took the complementary bus to Universal Studios and had a blast. We checked in early, had a two-queen room without the pool view but instead got the all-you-can eat breakfast for 2.Genuine Expedia guest review
"Pet friendly is great"
Spent four days here. Close to restaurants and activities.Genuine Expedia guest review
This hotel was nice. We stayed here 7 days in June 2014 our room was cleaned everyday, when we walked in the halls everyone that we passed said hello & even ask if we needed any assistance in finding things. Even the workers that were painting ect were saying hello. We will stay here again if we travel to Orlando. One thing I hope they address is the […] laundry room. It needs a little color a few picture frames and a wall Tv only having 5 washers and 5 dryers for all the guests is not enough. But over all this hotel is in a great spot and is clean. I like to say we enjoyed talking to the lady that was attending the pool bar. Read moreGenuine Hotels.com guest review
"Great hotel , great location, will consider again"
Great hotel, great location, will consider next timeGenuine Hotels.com guest review
This is a great place to stay if you want to be close to all the surrounding attractions. Free shuttle to the Univsersal area & the hotel is literally across the street from wet n' wild. The pool & jacuzzi at the hotel were very relaxing & the bar near the pool is an extra treat.Genuine Expedia guest review
"Close to everything"
I enjoyed my time here. Me and my family vacationed here and it was close to everything. It wasn't perfect but I enjoyed my stay there.Genuine Expedia guest review
Hotel is prime location but cleanliness of hotel was not satisfactory. Service was good.Genuine Hotels.com guest review
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