Good service. All inclusive with dining options. Close to the highway. Quiet. Great getaway.Genuine Expedia guest review
Response by Hilton Boston/Dedham We wanted to take a moment to thank you for taking write. We were pleased to learn your stay was a positive one. Thank you again and we hope you can visit us again soon.
"CLOSE TO FAMILY"
EVERYTHING WAS GOOD EXCEPT SUNDAY MAIDS WHERE BANGING ON DOORS AT 9 AM OPEN DOOR ASK ME IF CHECKING OUT I WAS ANGRY COULD NOT GET BACK TO SLEEP AND HAD A LONG RIDE DRIVING THAT DAY..IF CHECK OUT IS AT 12 THEY SHOULD WAIT TO 12 TO CHECK ROOMS...Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Good Morning, Thank you for taking the time to write your recent review of our property. We were unhappy to learn that the housekeeping team did not add to your overall experience . Your comments will be reviewed with the housekeeping manager and team. It is through comments like yours that we may evaluate our strenghts and weaknesses and make improvements where necesssary. Thank you for staying with us!
"Always like the Dedham Hilton"
Very convenient if you need to be on the Southwest corner of route 93, 20 minutes from Logan in clear traffic.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham We were happy to read that your recent stay was to your liking. We thank you for staying with us and we hope to welcome you back again soon.
Excellent !!! Every thing is perfect and wonderful home feeling !!!!Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you for taking the time to write your review we were happy to learn you stay was a positive one. We will share your comments with the team.
The staff where very helpful, our room was excellent, and the bed was so comfortable! We ordered room service and the food was delicious! Great place to stay!Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you
"very nice hotel, would recommend"
The Hilton in Dedham is a lovely hotel. Right off the highway, free parking garage attached, beautiful indoor pool with cabanas, great gym and the rooms are spacious and updated. Restaurant/lounge in hotel. Very nice, I would recommend and will stay again in the future.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you
"Pleasant Stay -"
I took my 2 daughters to a football game at Gillette Stadium, Pats vs Colts.The hotel was convenient and out of the way of the hustle & bustle surrounding the stadium. We took a cab to the game, exactly 20 min ride each way, not bad at all and $90 round trip. The hotel was very nice, clean, modern. The only negatives I experienced were the beds were […] pretty lumpy. I read a review before booking the room that mentioned old lumpy beds and thought, can't be that bad. But they were pretty lumpy. We slept ok, we were exhausted. The only other thing was, we had room 428 and there was an ice machine near our room that hummed and rumbled all day & nite. Before going to sleep I asked my daughters what the heck is that? and they did some recon and determined it was the ice machine. Overall though a pleasant stay at a reasonable price. Read moreGenuine Hotels.com guest review
It was one of my worst stays at any hotel. It was very cold threw out the whole hotel. Had to wear winter coat in dinning room, lobby and bar area.. We had a sewer backup in tub which took over 8 hours for them to repair and left the room with a bad odder for the next 2 days. Was not offered to change rooms.. 2 fire drills in one day. . Water was shout […] off at midnight and we did not receive the 2 bottles of water that was to help while water was shut off. Staff was really not helpful there only comment was "Oh we sorry" Read moreGenuine Hotels.com guest review
"Clean and Comfortable"
The Hilton was the cleanest hotel I have ever stayed at. Not a thing wrong with the room. Everything was comfortable. Good value for the quality of room, though I have seen nicer Hiltons.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Dated
The walls were very thin and we heard everything that the neighbors were saying. This woke us up at a very early time on our vacation. Also our peep hole in the room door was missing so they put a band aid there to replace it which I believe to be very unprofessional. The room was very clean and the bed was very comfortable.Genuine Hotels.com guest review
This is a good, comfortable, and convenient hotel. It's clean and quiet and easy going.Genuine Expedia guest review
"Not What I Expected"
The employees at the front desk were very friendly. However, the second night into my stay, the electric went out and the room was pitch black. Beings I was 4 states away from home and in an unfamiliar location, this was rather frightening to me. I was not sure what was going on. I called to report the outage and express my concerns and no one was considerate […] enough to come ensure me everything was okay nor brought me a flashlight or anything. I specifically told them "I am scared."Crazy things in this world happen, some reassurance would have been nice. The electric went out about 4 times after that. My room was cleaned 1 time within a 4 day stay. Apon arrival to my room, I was disappointed as the bed was sloppily made! Can't quite grasp why a sheet was made on top of the comforter. Makes me question whether they change the comforter or not. I will not be staying at this hotel again. Overall poor quality, but friendly service at the front desk. Was an uncomfortable stay for me and I sas relieved to leave. I was very excited to stay at a "Hilton" but have had better experiences with cheaper hotels. Lastly, I also paid for my room ahead of time, and they held $35 more each night I stayed when I checked in. That was not disclosed to me anywhere prior to my stay. Luckily I had a debit card available so I could proceed with my stay that I already paid for. Read moreGenuine Hotels.com guest review
Overall the stay was okay. The housekeepers were very loud in the hallways from 9:00am until I checked out at 11am. The walls are very thin. Could use new toilet seat in bathroom. Did not have one pen or pad to write on in the room and lamp was broken on the desk. Bed was very comfortable. The staff was nice but when I checked in, one of the check-in […] staff clothing was disheveled with lint on it. appearance is everything. Read moreGenuine Hotels.com guest review
We were staying there during the holidays and it was a nice retreat from Boston. It was a bit further that I would have liked but it had parking and great facilities. The gym was excellent tooGenuine Hotels.com guest review
Very convenient to where we were visiting family. We generally come for the pool, which makes a nice after holiday activity for the children.Genuine Hotels.com guest review
very comfortable, room was beautiful.Genuine Hotels.com guest review
It was a great room for the price. Room was clean, room service was great and Mike at the front desk was awesome! Only complaint is that there was a bunch of high school kids staying overnight and the noise from talking and music was annoying. But, overall it was fantastic for the nightGenuine Hotels.com guest review
The condition of the room was sub-par - the heating system was so loud and rattling that you thought you were standing next to a jet plane engine awaiting take off. It worked but you couldn't sleep well. Some of the doors were chipped and broken off; phone system didn't work correctly (couldn't press button for front desk, wake up calls, etc) and had […] to call "0" for front desk assistance. And, some towels, while looked laundered were stained Front desk was awash in wet and caked dirt and salt due to the weather - which was understandable but there was no rug or anything on the slippery marble floors either when we checked in or when we checked out. Front desk gave out water but nothing for us. So called complimentary Lobby hot chocolate was empty by 6:00 pam (and not to be refilled) after desk said to go have some. Also, asked for a quiet room - so out of the entire hotel they put us in a room that adjoined another and whose occupants were very noisy till midnight. Read moreGenuine Hotels.com guest review
"Love the place, frequent customer!!!"
I really love the location, atomsphere, and prompt service you guys provide, and thats why I am a frequent visitor at the hotel.Genuine Hotels.com guest review
Hotel amenities, and great locationGenuine Hotels.com guest review
"Very nice hotel."
The hotel is very nice with updated rooms beautiful huge indoor pool and an above the average gym. Staff was wonderful and free garage parking all made it a great stay. Would recommend any time!Genuine Hotels.com guest review
"the location was good, room needs some TLC"
i was able to get a good rest, but there were items that need some attention for a better experience. parking and assistance was difficult. A cold arrival with no assistance with luggage, and a long walk to park my car on the 3rd level open lot. The room had a shower/tub that dripped the entire time i was there. The heater unit was very loud. no cups […] in the bathroom. The hotel was hosting a convention which made it loud and congested at the open grille restaurant. Disappointing given the area and price. Read moreGenuine Expedia guest review
"Best in this neighborhood."
If your business takes you to this area south of Boston this is the place to stay. Close to the rail to get into town, close to shopping and dining areas, but far enough from city center to make self navigation less intimidating. Staff was super accommodating.Genuine Expedia guest review
"Hidden Dedham Treasure"
My father used to live right off of the same rotary near this hotel and I never knew it was tucked back there in the woods! I stayed there for the weekend so I could attend a class reunion in Norwood.Genuine Expedia guest review
"Cose to Gillette Stadium"
Very clean, didn't spend much time in hotel. Close to Gillette Stadium.Genuine Hotels.com guest review
"Good stay - 5 overall"
Loud music at the front entrance a little weird; Great room;Genuine Hotels.com guest review
"Not what you expect from a Hilton"
I showed up to a room that had not been cleaned from the previous persons stay. Our keys to our room stopped working multiple times till we had to get new keys . The manager did comp a night and gave us complimentary breakfast as compensation. That was appreciated and made up for the lack luster.Genuine Expedia guest review
On the second day of my stay I got up to take a shower, only to find no hot water. I was on a tight schedule so I had to get a cold shower. The hotel had nice amenities, but these are secondary too comfortable bed and the clean functional bathroom. I complained to the hotel, suggesting that a partial refund was in order. They offered a complimentary […] stay at this particular hotel in the future instead. If they had offered a complimentary stay at any Hilton Hotel I would have found that acceptable, however I have no reason to return to the Greater Boston area in the near future. As it stands, I was left feeling very disappointed with my stay and the resolution to my complaint. Read moreGenuine Expedia guest review
"No hot water."
My room had luke warm water at best, if I showered very quickly. Several other people at the conference had the same problem. Another attendee had no heat in his room.Genuine Expedia guest review
Great place to stay!!Genuine Hotels.com guest review
"Ease of location"
The stay was great, it was close to Boston and Gillette Stadium, but easy to get to. The bartender was GREAT and friendly. The bathroom fixtures could have been cleaned better, but it was comfortable.Genuine Hotels.com guest review
"Very nice and new hotel outside of Boston"
Very close to the Frankline Line train station, 40 min travel to Downtown in weekdays, 25 min in weekends.Genuine Expedia guest review
"Well located for us being between Boston and RI"
Our stay was very nice. The location was great for us since we wanted to be between RI and Boston. We were very pleased with the cleanliness and the staff was fantastic. They printed out maps, directions and were very helpful. The rooms were clean and it was a very nice place to stay.Genuine Expedia guest review
The best thing about the hotel was it's location. It is close to the highway and to the train station. The room was clean and the hotel people were friendly abd helpful. We were only disappointed one morning when the hotel staff forgot to give us the wakeup call.Genuine Hotels.com guest review
"Cleanliness was an issue, no hot water"
The biggest issue was a lack of hot water and water pressure in both the sink and shower. Also, behind the toilet looked like it hadn't been cleaned in years, there was a half inch of dust back there. There were also big smudges of the floor and the room smelled faintly of cigarettes. I would not recommend this hotel.Genuine Hotels.com guest review
Hotel is beautiful from the outside and the lobby area but my room on the other hand had a musty smell, shower handle was broken, and there was a big stain on the carpet. When I asked for additional sheets it was brought to me still wet/damped. The service was good though, they brought the sheets immediately and the fd staff was nice.Genuine Hotels.com guest review
"Good for the price"
The walls are thin and you can hear your neighbors talk, showering and blow drying their hair. The train near the hotel doesn't have regular routes to the city so we ended up renting a car. Had no hot water in the shower the first day; but after letting the front desk know, it was fixed. The workout facilities are wonderful. The Starbucks in the lobby […] is very convenient and can be billed to your room. The room had a pretty view of the wooded area and the leaves we're turning. The windows in the room needed to be cleaned. Read moreGenuine Hotels.com guest review
"Staff was BEYOND the call of duty"
The staff at Hilton Boston/Dedham went "beyond the call of duty" to make our stay as pleasurable as possible. They were so helpful and awesome. They did not tire of our endless questions and requests. The hotel is a short 10 minute walk to the heavy rail train which takes you to Boston in about 30 minutes. There is also a beautiful open air mall next […] to where we would catch the train to go into Boston. The mall has the biggest Whole Foods I have ever seen, LL Bean, and several restaurants. Enjoy !! Read moreGenuine Hotels.com guest review
We really appreciated the professional service at the Hilton. Everyone we encountered was extremely helpful and went out of their way to provide outstanding service. The hotel was clean and well maintained.Genuine Hotels.com guest review
"Excellent hotel in great location"
The Hilton Dedham is located right on I-95 making it a great springboard for the Boston area. The rooms are quite and comfortable, has ample parking and a great breakfast buffet. On the downside there is nothing around the hotel you can walk to and the maintenance service and overall service seemed slow, probably because of understaffing. Room service […] trays and refuse remained along the hallways for many hours on two different days. Read moreGenuine Hotels.com guest review
The sofa bed was broken and not usable and had to be repaired at 10 pm, after having waited for 1/2 hour. The following morning the hotel manager on duty Miss Roxanne Pacella was very courteous and gracious trying to make up for our inconvenience.Genuine Hotels.com guest review
"Do not stay in ground floor room."
I am a Hilton Honors member and was given a ground floor room which had a moldy/musty smell. There was at least one big wedding that night and folks were obviously smoking in the ground floor area/rooms. The icing on the cake was the guest in the next room turned on the TV at 3:00 AM until 7:00 AM which we could hear through the paper thin walls.Genuine Expedia guest review
My room apparently was in the middle of somebody's party. Guests were very loud late into the night. Hotel ought to consider separating such party blocs to discourage noisy revelry that makes sleep impossible for other guests.Genuine Expedia guest review
Too many problems. Noise in the hallways after 11 p.m. Security was ineffective. Dirty elevators, areas in the hallway. Took three days to fix a drape that was off the hook and we were unable to operate to obtain privacy. Fire alarm went off about midnight one evening and took more than an hour to discover it was a false alarm. We had to stand in the […] lobby in our night clothes all that time in noisy, shouting crowds of revelers from a wedding. Hot water was not available for two days--had to shower in luke warm water because hot water boiler had become defective. Had to park one night in an adjacent events parking lot a long distance form the hotel because of a scheduled event for students applying to various colleges--all spaces near the hotel for its guests were used by the visitors. What else? It was a lousy experience and I will not go there again unless there is a decided change in the way they treat their guests. Read moreGenuine Hotels.com guest review
"Personal attention from the front desk"
We stayed 5 days & was pleased with the Heilbronn we received from John & Mike. They both guided us on how to get around Boston. Hotel was niceGenuine Hotels.com guest review
"Noise all night long and on I to morning!"
Fire alarm went off at midnight and no one came for over 1/2 hour. They could not find a problem but couldn't turn it off. People were noisy in the halls all night long. Housekeeping banged on the door early in the AM. No rest at all.Genuine Expedia guest review
"Life is Good Fest :)"
Water in shower could of been hotter.Genuine Hotels.com guest review
"The only thing was the seventy charge"
The hotel was well kept and service was good, the only thing we did not appreciate the seventy charge that we knew nothing about, until my husband called and said it was going to be removed. We both felt that the clients should be told about that fee, no find out after they arrive at home.Genuine Hotels.com guest review
"Nice room but..."
The location of the hotel is great. The staff was less attentive than I wanted them to be though. The lobby restaurant/bar was way way over priced and understaffed, The breakfast buffet was good but again overpriced and completely understaffed. Unless you like waiting 10+ minutes for coffee and more for a waffle. I understand when a hotel is busy its […] gets hectic but that's not a guests problem. No towels in the pool. 10 young kids in the hot tub. I would probably stay again with my fingers crossed. Read moreGenuine Hotels.com guest review
Beautiful and clean hotel. Short drive to Boston.Genuine Hotels.com guest review
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