"Nice hotel accessible to kids and grandkids"
Regulars like us shud have free access to club fl. Water pressure in shower unacceptable. Room shud be cleaned prior to noon. All staff polite esp lounge staff. Shud have large inventory of Boston Globe and New York TimesGenuine Expedia guest review
Response by Hilton Boston/Dedham Thank you for taking a few moments to write your reivew regarding your recent visit. We value all of our guest feedback and use it to improve our service delivery. Thank you for choosing the Hilton Boston-Dedham for your travel needs.
It was a good stay. We were here because we were having our floors refinished, so not exactly vacationing, so no comments on seeing the sights. However, it is very close to the highway in both directions, so sightseeing should be easy. Bar and pool area were nice. Did not eat in any of the restaurants, so I cannot comment.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham We just wanted to take a moment to thank you for taking the time to write your review. Although you were not "vacatioining" we were happy to read your stay was a pleasant one.
"Old and run down"
Probably the worst Hilton I've stayed in. Needs to be updated ASAP. Rooms were a little dirty too. Location is only thing saving this one.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Matt, We were very unhappy to read your comments regarding your recent visit. We will be sure to share your comments regarding cleanliness with our Director of Housekeeping. The hotel has already begun to make improvements to the property. We added new bedding, guestroom carpeting, in-room safes, new lighting along with new draperies and seating. This will continue until all rooms are completed along with our lobby and meeting rooms. It is through comments like yours that we may evaluate our strenghts and weaknesses and make improvements where necessary.
My husband & I enjoyed our stay at the Hilton Boston/Dedham. We are big on cleanliness & great customer service, we experienced both at this location. We will most likely stay here again if we make another trip to Boston.Genuine Expedia guest review
Response by Hilton Boston/Dedham Thank you for taking the time to write. We were happy to see you and your husband enjoyed your stay. Again, thank you for staying with us and we hope to welcome you back again soon.
They can do better with the staff they lack of staff and the only girl at the coffee place can't even look at customers in the eyes she is the only one serving coffee that machine can be put out and be a self serve coffee machine the girl is too busy.... They can also offer free breakfast!!!!Genuine Hotels.com guest review
Response by Hilton Boston/Dedham We wanted to take a moment to thank your for taking the time to write your review. Your comments and concerns will be discussed with the managment team.
"Great location and hotel"
As always we had a great experience! This hotel location is close to our family and also works for running and shopping with Legacy Place nearby.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you for staying with us. Your comments will be shared with the staff.
"Best value I have found in Boston Area"
Great value. As a salesman and avid traveler I see many different areas of our country and this has to be up there in best valuesGenuine Expedia guest review
Response by Hilton Boston/Dedham Thank you very much for the compliment! We continuously strive to make our product and service a better value for our guests. We look forward to seeing you in the future, and thanks again for the feedback.
"Close to commuter rail station few trains"
The hotel and the staff were great but we had constant problems with air conditioning temperature control that maintainence was unable to rectify, if we put AC on heat it went to 94F no matter what temp was set on controller. The train service to Boston from the Local station was very poor except in peak timesGenuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you for taking the time to write your review.It is through comments like your so we may evaluateour strengths and weaknesses and make improvements where necessary.
"Easy access to Boston"
We wanted to stay in Boston, but since it was Easter weekend and also Marathon weekend, we could not find a hotel at a reasonable price. This hotel was fantastic, great price, great room, and it was one block walk to the train which was a simple 20 min ride into South Station, Boston. From there it was walking distance to Faneuil Hall area and Italian […] district. Hotel is easy on/off the highway and an easy 20 min drive to Logan Airport which was our destination the following day. Read moreGenuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you for taking the time to write your review. It is very much appreciated and will be shared with the team.
Very nice place and a wonderful staff. Far cheaper than stating in boston. Very happy with everything. The money saved staying 15 miles away allowed us to go crazy in town. The hotel is very nice very clean. Best deal I have found while going to boston.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Good Afternoon, We wanted to take a moment to thank you for taking the time to review our hotel. You can be assured that your comments will be shared with our team. We thank you for choosing the Hilton Boston -Dedham and we hope to welcome you back soon.
You can hear everything from the room next door. I'll never stay there again. I have never had that issue with a Hilton.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham We want to thank you for taking the timeto write your review. You comments regarding the HVAC unit will be shared with the engineering department.
"GREAT REST SERVICE"
IT WAS OK..HOTEL ROOMS ARE OLD BUT VERY CLEANGenuine Hotels.com guest review
Response by Hilton Boston/Dedham Good Afternoon, We have reviewed your comments regarding your recent stay with us. We were pleased to learn your stay was a positive one. You comments will be shared with the team. Thank you for choosing the Hilton Boston -Dedham and we hope to welcome you back soon.
We were on the first floor near the back so that was a walk but the room was nice the pool looked nice and the fitness room looked like a small gym. It's one exit 1/2 mile taking 95north to exit 15 to get to shopping CVS/walgreens, and other stores. Nice hotel and breakfast was ok, would stay againGenuine Hotels.com guest review
Response by Hilton Boston/Dedham We wanted to take this opportunity to thank you for staying with us . We know you have many choices when traveling and we wanted to thank you for choosing our hotel. Your comments will be shared with the team. Again thank you and we hope to welcome you back soon.
"Nice Staff, Room Heater Was Broken"
I think I was caught between room renovations. First room the heat wasn't working. Second room heat worked but had an unfinished appearance. Staff was quick in trying to make situation right.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Dear Ben, We wanted to take a moment to thank you for taking the time to write us. We are in fact in a renovation cycle for the hotel. Our goal is to ensure each guest has a comfortable stay while with us. I was pleased to learn the staff handled your concerns in a professional manor. We thank you for choosing the Hilton Boston-Dedham and we hope to welcome you back soon.
Thought they could serve better free coffee in the morning and not Starbucks.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you for staying with us.
Brian is a cool dudeGenuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you for you kind comments regarding Brian Macfarlane our front office manager. We think he's a "cool dude" as well. We will be sure to share your comments with Brian. Thank you for choosing the Hilton Boston -Dedham.
Enjoyed our stay very much. Had a drink at the bar that should have been made with Whiskey like Jack Daniels It was made with Bourbon. Wasn't very good.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham We were happy to learn that your stay with us was a positive one. We look forward to the next opportunity to serve you.
I went up to Dedham for a fitness training class, the room I had was amazing, the bed was top quality, and had some of the best pillows I have ever used. I think staying there I had the best night sleep I have had in months, and having intense physical activity all day it was definitely needed.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Rob, We were very pleased to read your review regarding your recent visit to our property. I will be sure to share your wonderful comments with the team. Until next time we thank you!
Great location, and cleanliness of room. Everyone was super nice! Will stay again.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Kelly, We wanted to thank you for taking the time to comment on your recent visit to our hotel. I will be sure to share your comments with the team.
"Comfortable Hotel in Dedham, MA"
I stayed for the first time at this hotel this past week. As a woman traveling alone, feeling safe is always a first concern. Originally the hotel put me in a ground floor room with a sliding door to the outside; I requested a change and they were accommodating. I felt better being up two levels. The bed is comfortable, sheets are wonderful, everything […] was super clean. The toiletries were high quality, so good that I will seek them out and buy the shampoo and the body lotion. The shuttle drivers were very accommodating - I had meetings about 3 miles away and they took me and were willing to pick me up at the end of each day. They also gladly took me over to the nearby mall so I could have a different place to eat than the hotel's bar. The wait staff at the bar was excellent; and they did a great job accommodating my food sensitivities. Read moreGenuine Expedia guest review
Response by Hilton Boston/Dedham Good Afternoon, We wanted to first take this opportunity to thank you for staying with us. I was happy to learn the staff was able to make you feel more comfortable by changing rooms. Guest comfort and safety our our number one prioirty and I was pleased to learn this is what happened for you. I will be sure to share your feedback with the team.
I really like this hotel. Although it is quite far from downtown Boston, you can get through it by Franklin Line easily. Concerning the hotel itself, everything is brilliant! Recommend to all of you!!!! If I go to Boston again, I would choose this for sure.Genuine Expedia guest review
Nice, clean, and quiet. Staff was friendly and courteous. Room rented was a single King with a pull-out sofa bed that seemed not be in use too often, so it turned out to be more comfortable than it looked. A bit pricey for us, paying full rate for a few hours of sleep (we got in at midnight, and checked out at 7:30 next morning), but then we were paying […] for the convenience of staying where the conference was held. Breakfast was not included - a minus - not even pastries or coffee. We paid for everything when we would've appreciated just free coffee. Overall, if you're looking for a nice clean hotel with free coffee - this is not it. If you don't mind spending a few dollars for a cookie - this is not it. On a up note, the commuter rail was a few minutes' walk away that you can take to go to Boston if you don't want to drive. We went there for the conference and left the same day, so did not partake that pleasure. There may be other sights worth seeing while staying at this hotel that are easily accessible by the nearby rail. Read moreGenuine Hotels.com guest review
Response by Hilton Boston/Dedham Good Afternoon, We have received your comments regarding your recent stay with us. Our primary goal is to ensure each guest has positive experience while with us. It is through comments like yours that we may evaluate our strengths and weaknesses and make improvements where necessary. We are also in the process of renovating our guest rooms. This includes new carpeting, drapery, desk chairs, lighting package and in-room safes. We thank you for staying with us and hope you will call on us again.
"Nice and quiet"
It was so great to be part of that lovely environment with a very welcoming staff. It was really nice and quiet and absolutely beautiful. I had a great time and I will definitely come back.Genuine Expedia guest review
I had the larger room with the sofa. It was clean and had plenary of room. My only complaint was that none of the ice machines on any of the floors were working. I just wanted to fill the ice bucket and had to go to the bar after searching out each machine.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Good Afternoon, We want to thank you for taking time to write us regarding your recent stay. I will be sure to share your comments regarding the ice machines. We apologize for them not working properly during your visit. We thank you for choosing the Hilton Boston-Dedham and we hope to welcome you back soon.
It was a very pleasant stay. The only trouble we had was that the pool was very crowded on Saturday morning.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you for staying with us.
Hotel was perfect for the family. Great location in Dedham. Pool and jacuzzi was great for the kids. Beds were very comfortable and the heat system in the room was perfect ,Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you for taking the time to respond .
I will definitely return to this location.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you so much for your kind words.
It was nice hotel good serviceGenuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you for choosing the Hilton Boston-Dedham.
"Great for couple's get away or for familly fun"
The hotel was great, from check in to the restaurants and rooms. I had 3 room reservations, one for my adult Son, one for my Mom and one for my husband and I. When I checked in I asked if I could leave two "goodie" bags with the receptionist, one for my Son and one for my Mom. She was so pleased and gracious about taking care of the extra task. The […] local mall (with free shuttle service) has many nice restaurants but we all chose to have lunch and dinner in the hotel. Wonderful menu, and well executed meals. The breakfast buffet was better than average as far as variety. We all had a wonderful long and restful weekend thanks to this hotel, right to the comfortable, clean and quiet rooms. Younger families were enjoying the indoor pool, which is in a connected but separate building so there is no chlorine smell. Just wonderful, I would love to stay there again! Read moreGenuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you for taking the time to write your review. Your kind words will be shared with the staff.
Good service. All inclusive with dining options. Close to the highway. Quiet. Great getaway.Genuine Expedia guest review
"CLOSE TO FAMILY"
EVERYTHING WAS GOOD EXCEPT SUNDAY MAIDS WHERE BANGING ON DOORS AT 9 AM OPEN DOOR ASK ME IF CHECKING OUT I WAS ANGRY COULD NOT GET BACK TO SLEEP AND HAD A LONG RIDE DRIVING THAT DAY..IF CHECK OUT IS AT 12 THEY SHOULD WAIT TO 12 TO CHECK ROOMS...Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Good Morning, Thank you for taking the time to write your recent review of our property. We were unhappy to learn that the housekeeping team did not add to your overall experience . Your comments will be reviewed with the housekeeping manager and team. It is through comments like yours that we may evaluate our strenghts and weaknesses and make improvements where necesssary. Thank you for staying with us!
"Always like the Dedham Hilton"
Very convenient if you need to be on the Southwest corner of route 93, 20 minutes from Logan in clear traffic.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham We were happy to read that your recent stay was to your liking. We thank you for staying with us and we hope to welcome you back again soon.
Excellent !!! Every thing is perfect and wonderful home feeling !!!!Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you for taking the time to write your review we were happy to learn you stay was a positive one. We will share your comments with the team.
The staff where very helpful, our room was excellent, and the bed was so comfortable! We ordered room service and the food was delicious! Great place to stay!Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you
"very nice hotel, would recommend"
The Hilton in Dedham is a lovely hotel. Right off the highway, free parking garage attached, beautiful indoor pool with cabanas, great gym and the rooms are spacious and updated. Restaurant/lounge in hotel. Very nice, I would recommend and will stay again in the future.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Thank you
"Pleasant Stay -"
I took my 2 daughters to a football game at Gillette Stadium, Pats vs Colts.The hotel was convenient and out of the way of the hustle & bustle surrounding the stadium. We took a cab to the game, exactly 20 min ride each way, not bad at all and $90 round trip. The hotel was very nice, clean, modern. The only negatives I experienced were the beds were […] pretty lumpy. I read a review before booking the room that mentioned old lumpy beds and thought, can't be that bad. But they were pretty lumpy. We slept ok, we were exhausted. The only other thing was, we had room 428 and there was an ice machine near our room that hummed and rumbled all day & nite. Before going to sleep I asked my daughters what the heck is that? and they did some recon and determined it was the ice machine. Overall though a pleasant stay at a reasonable price. Read moreGenuine Hotels.com guest review
It was one of my worst stays at any hotel. It was very cold threw out the whole hotel. Had to wear winter coat in dinning room, lobby and bar area.. We had a sewer backup in tub which took over 8 hours for them to repair and left the room with a bad odder for the next 2 days. Was not offered to change rooms.. 2 fire drills in one day. . Water was shout […] off at midnight and we did not receive the 2 bottles of water that was to help while water was shut off. Staff was really not helpful there only comment was "Oh we sorry" Read moreGenuine Hotels.com guest review
"Clean and Comfortable"
The Hilton was the cleanest hotel I have ever stayed at. Not a thing wrong with the room. Everything was comfortable. Good value for the quality of room, though I have seen nicer Hiltons.Genuine Hotels.com guest review
Response by Hilton Boston/Dedham Dated
The walls were very thin and we heard everything that the neighbors were saying. This woke us up at a very early time on our vacation. Also our peep hole in the room door was missing so they put a band aid there to replace it which I believe to be very unprofessional. The room was very clean and the bed was very comfortable.Genuine Hotels.com guest review
This is a good, comfortable, and convenient hotel. It's clean and quiet and easy going.Genuine Expedia guest review
"Not What I Expected"
The employees at the front desk were very friendly. However, the second night into my stay, the electric went out and the room was pitch black. Beings I was 4 states away from home and in an unfamiliar location, this was rather frightening to me. I was not sure what was going on. I called to report the outage and express my concerns and no one was considerate […] enough to come ensure me everything was okay nor brought me a flashlight or anything. I specifically told them "I am scared."Crazy things in this world happen, some reassurance would have been nice. The electric went out about 4 times after that. My room was cleaned 1 time within a 4 day stay. Apon arrival to my room, I was disappointed as the bed was sloppily made! Can't quite grasp why a sheet was made on top of the comforter. Makes me question whether they change the comforter or not. I will not be staying at this hotel again. Overall poor quality, but friendly service at the front desk. Was an uncomfortable stay for me and I sas relieved to leave. I was very excited to stay at a "Hilton" but have had better experiences with cheaper hotels. Lastly, I also paid for my room ahead of time, and they held $35 more each night I stayed when I checked in. That was not disclosed to me anywhere prior to my stay. Luckily I had a debit card available so I could proceed with my stay that I already paid for. Read moreGenuine Hotels.com guest review
Overall the stay was okay. The housekeepers were very loud in the hallways from 9:00am until I checked out at 11am. The walls are very thin. Could use new toilet seat in bathroom. Did not have one pen or pad to write on in the room and lamp was broken on the desk. Bed was very comfortable. The staff was nice but when I checked in, one of the check-in […] staff clothing was disheveled with lint on it. appearance is everything. Read moreGenuine Hotels.com guest review
We were staying there during the holidays and it was a nice retreat from Boston. It was a bit further that I would have liked but it had parking and great facilities. The gym was excellent tooGenuine Hotels.com guest review
Very convenient to where we were visiting family. We generally come for the pool, which makes a nice after holiday activity for the children.Genuine Hotels.com guest review
very comfortable, room was beautiful.Genuine Hotels.com guest review
It was a great room for the price. Room was clean, room service was great and Mike at the front desk was awesome! Only complaint is that there was a bunch of high school kids staying overnight and the noise from talking and music was annoying. But, overall it was fantastic for the nightGenuine Hotels.com guest review
The condition of the room was sub-par - the heating system was so loud and rattling that you thought you were standing next to a jet plane engine awaiting take off. It worked but you couldn't sleep well. Some of the doors were chipped and broken off; phone system didn't work correctly (couldn't press button for front desk, wake up calls, etc) and had […] to call "0" for front desk assistance. And, some towels, while looked laundered were stained Front desk was awash in wet and caked dirt and salt due to the weather - which was understandable but there was no rug or anything on the slippery marble floors either when we checked in or when we checked out. Front desk gave out water but nothing for us. So called complimentary Lobby hot chocolate was empty by 6:00 pam (and not to be refilled) after desk said to go have some. Also, asked for a quiet room - so out of the entire hotel they put us in a room that adjoined another and whose occupants were very noisy till midnight. Read moreGenuine Hotels.com guest review
"Love the place, frequent customer!!!"
I really love the location, atomsphere, and prompt service you guys provide, and thats why I am a frequent visitor at the hotel.Genuine Hotels.com guest review
Hotel amenities, and great locationGenuine Hotels.com guest review
"Very nice hotel."
The hotel is very nice with updated rooms beautiful huge indoor pool and an above the average gym. Staff was wonderful and free garage parking all made it a great stay. Would recommend any time!Genuine Hotels.com guest review
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