Hotel is beautiful from the outside and the lobby area but my room on the other hand had a musty smell, shower handle was broken, and there was a big stain on the carpet. When I asked for additional sheets it was brought to me still wet/damped. The service was good though, they brought the sheets immediately and the fd staff was nice.Genuine Hotels.com guest review
"Good for the price"
The walls are thin and you can hear your neighbors talk, showering and blow drying their hair. The train near the hotel doesn't have regular routes to the city so we ended up renting a car. Had no hot water in the shower the first day; but after letting the front desk know, it was fixed. The workout facilities are wonderful. The Starbucks in the lobby […] is very convenient and can be billed to your room. The room had a pretty view of the wooded area and the leaves we're turning. The windows in the room needed to be cleaned. Read moreGenuine Hotels.com guest review
"Staff was BEYOND the call of duty"
The staff at Hilton Boston/Dedham went "beyond the call of duty" to make our stay as pleasurable as possible. They were so helpful and awesome. They did not tire of our endless questions and requests. The hotel is a short 10 minute walk to the heavy rail train which takes you to Boston in about 30 minutes. There is also a beautiful open air mall next […] to where we would catch the train to go into Boston. The mall has the biggest Whole Foods I have ever seen, LL Bean, and several restaurants. Enjoy !! Read moreGenuine Hotels.com guest review
We really appreciated the professional service at the Hilton. Everyone we encountered was extremely helpful and went out of their way to provide outstanding service. The hotel was clean and well maintained.Genuine Hotels.com guest review
"Excellent hotel in great location"
The Hilton Dedham is located right on I-95 making it a great springboard for the Boston area. The rooms are quite and comfortable, has ample parking and a great breakfast buffet. On the downside there is nothing around the hotel you can walk to and the maintenance service and overall service seemed slow, probably because of understaffing. Room service […] trays and refuse remained along the hallways for many hours on two different days. Read moreGenuine Hotels.com guest review
The sofa bed was broken and not usable and had to be repaired at 10 pm, after having waited for 1/2 hour. The following morning the hotel manager on duty Miss Roxanne Pacella was very courteous and gracious trying to make up for our inconvenience.Genuine Hotels.com guest review
"Do not stay in ground floor room."
I am a Hilton Honors member and was given a ground floor room which had a moldy/musty smell. There was at least one big wedding that night and folks were obviously smoking in the ground floor area/rooms. The icing on the cake was the guest in the next room turned on the TV at 3:00 AM until 7:00 AM which we could hear through the paper thin walls.Genuine Expedia guest review
My room apparently was in the middle of somebody's party. Guests were very loud late into the night. Hotel ought to consider separating such party blocs to discourage noisy revelry that makes sleep impossible for other guests.Genuine Expedia guest review
Too many problems. Noise in the hallways after 11 p.m. Security was ineffective. Dirty elevators, areas in the hallway. Took three days to fix a drape that was off the hook and we were unable to operate to obtain privacy. Fire alarm went off about midnight one evening and took more than an hour to discover it was a false alarm. We had to stand in the […] lobby in our night clothes all that time in noisy, shouting crowds of revelers from a wedding. Hot water was not available for two days--had to shower in luke warm water because hot water boiler had become defective. Had to park one night in an adjacent events parking lot a long distance form the hotel because of a scheduled event for students applying to various colleges--all spaces near the hotel for its guests were used by the visitors. What else? It was a lousy experience and I will not go there again unless there is a decided change in the way they treat their guests. Read moreGenuine Hotels.com guest review
"Personal attention from the front desk"
We stayed 5 days & was pleased with the Heilbronn we received from John & Mike. They both guided us on how to get around Boston. Hotel was niceGenuine Hotels.com guest review
"Noise all night long and on I to morning!"
Fire alarm went off at midnight and no one came for over 1/2 hour. They could not find a problem but couldn't turn it off. People were noisy in the halls all night long. Housekeeping banged on the door early in the AM. No rest at all.Genuine Expedia guest review
"Life is Good Fest :)"
Water in shower could of been hotter.Genuine Hotels.com guest review
"The only thing was the seventy charge"
The hotel was well kept and service was good, the only thing we did not appreciate the seventy charge that we knew nothing about, until my husband called and said it was going to be removed. We both felt that the clients should be told about that fee, no find out after they arrive at home.Genuine Hotels.com guest review
"Nice room but..."
The location of the hotel is great. The staff was less attentive than I wanted them to be though. The lobby restaurant/bar was way way over priced and understaffed, The breakfast buffet was good but again overpriced and completely understaffed. Unless you like waiting 10+ minutes for coffee and more for a waffle. I understand when a hotel is busy its […] gets hectic but that's not a guests problem. No towels in the pool. 10 young kids in the hot tub. I would probably stay again with my fingers crossed. Read moreGenuine Hotels.com guest review
Beautiful and clean hotel. Short drive to Boston.Genuine Hotels.com guest review
"hard to find"
Our stay was very pleasant, once we got there. It was alittle hard to find, what with all twists and turns on loops on the highway. They could use better breakfast amenities; more than the little Starbucks take-out. But on the whole, it was a satisfactory stay and we would recommend it.Genuine Hotels.com guest review
The room was very clean, but we had to move to two different rooms after our original room's air conditioner stopped working. After moving to another room from the initial room, the AC didnt work in our "new room". I complained several times to the front desk, ending up going to up them. They giggled at the fact that my almost 1 year old daughter was […] sweaty since the room was almost 90 degrees, which i thought was totally unacceptable. We finally got to a room on a different floor 5 hours after the initial complain and 3 hours after my daughter's bedtime. I was disappointed with the service, especially coming from a hotel like the Hilton. Read moreGenuine Hotels.com guest review
"Dont book a room"
Wasn't what I expected from a Hilton. Room had a funny smell. Tub didnt drain very very disappointed .Genuine Expedia guest review
"Beatifull Hotel Great location, Good Food and ser"
Great..... Good food, and location, Pool, gym, spa....Genuine Expedia guest review
"Great location and accommodations."
Great place to stay with many beautiful amenities. Quick access to the highways and roads to travel to Boston proper and its surrounding suburbs. Not far from Legacy Place - shopping, dinning and movie theatre.Genuine Expedia guest review
"Good for price"
Other than a mix-up with my reservation, this is a nice hotel for the price. Nice fitness facility, great towels, good food.Genuine Hotels.com guest review
We had a nice two night stay. The room was nice. My only negative was the room felt a little damp when the air conditioner was running. Check in and out was easy. Nice pool. Lounge area with a bar was nice.Genuine Expedia guest review
"Don't like crowds"
This hotel is great if u r avoiding the big city. Easy to get to from the airport.Genuine Hotels.com guest review
"Not the Hilton I expect"
The hotel had a very 80's feel to it. Doesn't seem to have been upgraded in years. Best way I can explain it is lack of 'freshness' or 'brightness'. Rooms comfortable enough and bathrooms functional. All in all an okay experience but value for money (even booking on a particular hotel-booking website) was just not there. Not horrible, but just not […] Hilton. Read moreGenuine Hotels.com guest review
Woke in the morning in the hopes for a hot shower and there was no hot water called desk moved us to another room same issue finally after taking up all of our morning finally around 1pm we decided to leave and let them move our stuff once they found a hot shower.The hotel is well out dated when it comes to bathroomsGenuine Hotels.com guest review
Great place, but breakfast should be inlcuded for the price of $175 for one night!Genuine Expedia guest review
"Everything you'd expect from Hilton"
We came in late, at 11:45pm after a concert. The room was comfy, clean and updated. We were right next to a stair well, and with the hotel being fully booked, we never heard a thing, and we were on level 1.Genuine Expedia guest review
"Close to Gillette Stadium"
The hotel was very clean and the staff was quite professional. There was no wait at the front desk for either check in or check out.Genuine Expedia guest review
Overall very please...Genuine Hotels.com guest review
To much noice in the hallways day and night. Stayed two nights and the cleaning was not done at 15:00 when i returned to my room.Genuine Expedia guest review
There is a big 6 inch gap between the TV stand and the wall. I accidentally dropped the coffee cup cover into the gap, and when I picked it back up... spider! A closer look turns up another cup cover left on the floor from before, complete with spider net! How does one miss this while vacuuming? Went to the bathroom, then I see the ceiling vent on […] top of the vanity sink literally covered with dust. Thought about calling the front desk, but we checked in late at night and planed only 1 night stay, so didn't want to make a fuss. Read moreGenuine Expedia guest review
"This hotel has a great location ."
It was a great time , I would come back definately .Genuine Hotels.com guest review
"Service above and beyond our expectations."
We basically drew this hotel out of a hat because we had no idea where to stay in the Boston area. Luckily, it was within walking distance of the commuter rail as well as a very nice shopping mall. Any questions we had, the staff went out of their way to make sure we were taken care of. Not only did they answer our questions, they took the time to write […] down detailed instructions. Tatiana at the front desk was unbelievable. She googled places that we were looking for and then wrote them down with addresses to make finding them possible for us. Steve, the hotel shuttle driver, dropped us off, picked us up, carted us around; basically made 100% sure we were taken care of. I would 100% recommend to anyone staying in the Boston area to stay at this hotel. Read moreGenuine Hotels.com guest review
"It was a beautiful hotel & wonderful staff."
John at the front desk was great! He had an awesome attitude when we checked in and helped us figure out how to get around on the "T". He also fixed a problem we had with some missing personal items.Genuine Expedia guest review
I was very satisfied with room and service.Genuine Hotels.com guest review
"OK, but needs update"
The hotel was fine, but dated. Staff was great. Starbucks cafe in the lobby. Convenient parking, convenient to Rt 128 (I-95). Included fridge. No real convenient walking place.Genuine Hotels.com guest review
"sights-see and easy access to navigate"
Nice hotel and nice location, but so many hiding charges, one expect a to microwave in a hotel like Hilton and to be charged for using microwave in a country where the weather is always and relatively cold during summer. I and my wife was on vacation and we had intended to stay a month in that hotel but had to move out two days after we checked in. […] The rug in the rooms needs to be changed but besides all that, every other thing was okay. From the reception to the shuttle guy and the house/hotel keepers were all wonderful. Pls work on the pending charges, that doesn't make sense to most lodgers. Thanks Read moreGenuine Hotels.com guest review
Hotel ok, not very convenient to downtown Boston. We were originally assigned to a smoking room after requesting a non-smoking room. We were then upgraded to a very nice non-smoking suite. Hotel was appropriately rated 3 stars. You get what you pay for.Genuine Hotels.com guest review
"Convenient to highways"
Our room was a junior suite and it appeared to have been converted from maybe a conference room. The double doors opened out instead of in and they did not extend all the way to the floor which meant that we could hear just about everything going on outside our doors. The set up was awkward with the tv in the middle of the room. The couch and chairs […] were not comfortable and they smelled and had stains. The hotel itself was nice and the staff was friendly. Read moreGenuine Expedia guest review
"we would stat there again...staff was great."
Great place to stay. We would stay therea again. Staff was friendly and helpful with getting us around in the area.Genuine Expedia guest review
"It was ok"
-great customer services -Room services (food) was really good. -walking thruought the hallways looks like some kids had a "food fight" smh, so the hallway was dirty (this was after 8:00pm) , and by the time we check out (next day 12:00pm) the mess was still there. -Bathroom sink (room) was clogged. ***The maintenance personal of the hotel have to be […] more proactive!!*** Read moreGenuine Hotels.com guest review
Stayed there one night. End of bachelor party. Desk staff wanted to put us in the basement and I simply asked to move up and was immediately accomodated by the other desk staff and put on the top level. Thank you! First one to wake up in morning I went down and purchased Starbucks coffees and some muffins. All worked out great!!!Genuine Expedia guest review
"Nice Hotel on the outer loop"
The first room we had was not very clean under the couch bed once we pulled it out. The AC was not working so the hotel had put a temporary (in the room AC) unit that was not working well either. The room was missing the round table and ice bucket. Right after we arrived at the room and checked it over quickly I went right back to the front desk to […] advise them of the issues. At first they told me they were full so we could not switch to another room. I replied that I would not rate the hotel very well on a survey based on my initial experience. I walked back to my room and the front desk had already called my wife to advise us we could switch rooms. The new room was nice and everything was in working order. The only problem we had on two of our seven nights was loud neighbors in the adjacent room. Not insulated for sound very well. Read moreGenuine Expedia guest review
was fine. They had my room ready and A/C goin when I walked in. then....they left me alone....couldn't have been more happy..clean, quiet...shower was lovely..ocation perfect.Genuine Hotels.com guest review
Hotel clean, staff friendly, came in pretty late and there was a security person outside walking around Perfect location hotel right off highwayGenuine Hotels.com guest review
Very RelaxingGenuine Hotels.com guest review
"Incredibly keen on every detail!!!"
The staff at the Hilton Boston located in Dedham, MA was incredibly keen on every detail! When I arrived to room I noticed the A/C was not working and both the hotels chief engineer and co-worker had it up and running within minutes even though the hotel was slammed with check ins for a youth hockey tournament, Very, Very Very impress...Genuine Hotels.com guest review
Staff was very friendly and helpful room was comfortableGenuine Expedia guest review
"fine tuning needed"
The public areas, service and food were all good. Our room suffered from lack of maintenance. The tub had poor drainage and the vent fan didn't draw well. Because of the drop lighting design in the bathroom the vent fan was covered from sight and cleaning. It was clogged with dust etc. This of course impacted the heating and cooling in the room in general. […] Word to the management: get rid of the drop light and allow your very competent staff to clean the vent cover. Read moreGenuine Hotels.com guest review
"No shops around the area"
I heard that the freeway constructions were on going for about 3 years. Could not find any convenient store (10pm) after going in and out of freeway for more than 20 minutes. Too many closed exits, loops. Never experienced anything like that. After I came back to the Hotel empty handed, went to the front desk to ask. Front desk personnel (night shift) […] were having a conversation and not in a hurry to attend to me. I got an half a** answer to my question. I guess the person was in a hurry to get back to their conversation. Morning personnel on the other hand were very professional, eager for my attention. Read moreGenuine Hotels.com guest review
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