All hotels in Dedham, Massachusetts, United States of America
1 room, 2 adults
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25 Allied DriveDedhamMA02026-6147United States of America, ‏‎855-239-9397
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Hotels.com reviewsTripAdvisor reviews
4.0 / 5Excellent

Score breakdown (from 732 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Wellness Area
    Great wellness & sports facilities
  • Value for money
    Fairly good value for money
  • Breakfast
    Breakfast is average
5.0 / 5Outstanding
"The right choice!"
Parking, commuter rail access, breakfast options, all combined to make our weekend stay comfortable and convenient.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon John, I wanted to let you know that I have read your very favorable review of our property. It makes me very happy to read reviews like yours. I know everyone here works very hard in order to create the best possible experience for all of our guests. We thank you for choosing us for your travel needs and we hope you will call on us again when you return to the area. Sincerely, Joe Dadiego General Manager
1 night romance trip Aug 16, 2015
john
US
5.0 / 5Outstanding
"Hotel after our wedding"
I got married and stayed at the Hilton and it was amazing esp the King size matress
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon Latasha, I just wanted to let you know that I have read your review and I was very happy to learn that the hotel worked out well for you. Thank you for staying with us. Sincerley, Joe Dadiego General Manager
1 night romance trip Aug 15, 2015
LaTasha
US
5.0 / 5Outstanding
"Bostin college tours"
Nice hotel. Easy to drive to restaurants. Nothing within walking distances. Easy access to I95. Short walk to commuter train to Boston. Staff helpful. Jacuzzi awesome. Definitely would stay here again
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon Beth, I wanted to thank you for staying with us and for taking the time to write your review. I am happy that the location and area attractions worked out well for you and your family. Perhaps if your child chooses Boston College we can become your home away from home. Again, thank you for choosing our hotel and we hope you will call on us again. Sincerely, Joe Dadiego General Manager
4 night business trip Aug 8, 2015
Beth
US
4.0 / 5Excellent
"Good Hotel at reasonable cost"
Asked for a quiet room and got one. Only problem with this hotel is weddings and events on weekends can be a little noisy. Excellent helpful staff and clean rooms. Free and plentiful parking.
Genuine Expedia guest review
Response by Hilton Boston/Dedham
Good Afternoon B, I wanted to thank you for taking the time to write your review and for staying with us recently. Guest feeback is very important to us, it allows us to identify our strenghts and weaknesses and make improvements where necessary. I will be sure to share your comments with the team. Sincerely, Joe Dadiego General Manager
Other trip Aug 15, 2015
B
US
5.0 / 5Outstanding
We attended a shower nearby and we were 20 people--rooms were plenty big enough for 4 and they set us up for a private dinner--food was delicious and the staff couldn't have been nicer. Would definitely go back!
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon Virginia, I wanted to take a moment to thank you for your wonderful review and for staying with us recently. I was so pleased to learn that everything worked out well for you. I will be sure to share your great comments with the team. Again, thank you and we hope you call on us again. Sincerley, Joe Dadiego General Manager
1 night family trip Aug 8, 2015
Virginia
US
4.0 / 5Excellent
There was a constant puddle under the toilet that was not from the shower.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning, I wanted to let you know that I have had the opportunity to read your review regarding your recent stay with us. I want to apologize for the problem you encounterd with your toilet leaking. I can assure you that the problems has been corrected. Thank you for taking the time to write your review, guest feeback is very improtant to us. On behalf of myself and the entire team here please accept our most sincere apologies. Sincerley, Joe Dadiego General Manager
3 night family trip Aug 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful And confortable hotel"
I Realty enjoyed my stay here, my kids loved the pool, breakfast was incredible great, yummy, I didn't expect this breakfast to be this good. The bar on the lobby is nice, parking very accessible
Genuine Expedia guest review
Response by Hilton Boston/Dedham
Good Morning from Dedham Mass, I wanted to take a moment to let you know that I have read your review. I was so very happy to learn everything worked out well for you and your family. I will be sure to share your very positive review with our team. Again, thank you for choosing the Hilton Boston-Dedham for your travel needs and we hope you will call on us again when you return to the area. Sincerely, Joe Dadiego General Manager
Other trip Aug 10, 2015
great location
US
5.0 / 5Outstanding
"Very pleased"
Very clean comfortable and relaxing loved it would stay again very soon
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon, I just wanted to take a quick moment to thank you for staying with us and for your 5-Star rating of the hotel. I was very happy to learn the hotel and our amenities worked out well for you. I will be sure to share your comments with our team. Again, thank you and we look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
1 night family trip Aug 6, 2015
A Traveler
US
3.0 / 5Good
"Trip to Boston"
Trip was to visit Red Sox game. The hot water in the bath tub ran and caused the bathroom to be warm. The wallpaper was beat up in spots, some stains on the carpet, and the mattress sloped towards the wall. I would say this hotel was not up to Hilton standards. I rated it a 3 since the room condition was sub-par for Hilton.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning, First, I would like to apolgize for the problems you encountered while staying with us. Our goal is to ensure each guest has a comfortable and relaxing stay while with us, I was unhappy to learn that this did not happen for you. I will be sharing your comments with our operations team and I can assure you corrective action will be taken. I also want to let you know that we do have plans in the work that will address many of the issues you mentioned in your comments. It is through comments like yours that we may evaluate our strenghts and weaknesses and make improvements where necessary. Again, on behalf of myself and the entire team here we want to offer you our most sincere apologies. Sincerely, Joe Dadiego General Manager
2 night family trip Jul 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Paceful"
Good place , very quiet, clean
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon Yvan, I just wanted to take a quick moment to thank you for your 5-star review of the property. I was happy to read that you found the hotel to be clean and very quiet. We look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
3 night family trip Jul 26, 2015
Yvan
US
4.0 / 5Excellent
"Not the Hilton experience I was expecting"
Nice enough hotel convenient to I-95. Outstanding gym, strength room and pool. Room was clean but housekeeping service was not particularly thorough, and it was a long, long walk to find an ice machine (closer locations with "vending and ice" signs had no machinery and were simply empty. There was an empty beverage glass standing in a stair well and it was there all 3 days of my stay. The temperature control in the room was disappointing also--exceedingly cold and damp or else stuffy and humid. I expected more for the money and more from the Hilton brand.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon Elizabeth, First, I would like to apologize for the problems you experienced while staying with us. Our first priority is to ensure each guest has a comfortable stay while with us. I am very sorry we did not deliver that for you. I can assure you that all of your comments will be shared with the operational managers for direct follow-up. Elizabeth, it is through comments like yours that we may evaluate our strengths and weaknesses and make improvements where necessary. Again, on behalf of myself and the entire team here please accept our most sincere apologies. Sincerely, Joe Dadiego General Manager
2 night family trip Jul 27, 2015
Elizabeth
US
2.0 / 5Fair
Our room had a king sized bed and a pull out couch and the pull out couch had filthy bedding on it that had not been changed and a stained blanket on king sized bed. I tried calling housekeeping and front desk to which I kept getting voicemail. I walked to front desk to ask for fresh bedding. No apology from front desk then. About 20 minutes later an employee came to our door and practically tossed the fresh bedding at me to change myself. I would not stay here again
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon, First, I would like to apologize for the problems you encountered duiring your recent stay with us. I can assure you that proper action will be taken with the necessary team members. What happened to you is unacceptable and will be corrected. It is through comments like yours that we may evaluate our strenghts and weaknesses and make improvements where necessary. Again, on behalf of myself and the entire team here please accept our most sincere apologies. Sincerely, Joe Dadiego General Manager
2 night family trip Jul 24, 2015
A Traveler
US
4.0 / 5Excellent
"Base Camp"
Great hotel as a base as we traveled throughout New England for a week.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon, I just wanted to take a moment to first thank you for staying with us and for the 4-star review. We look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
5 night romance trip Jul 11, 2015
A Traveler
US
4.0 / 5Excellent
"trip to heal"
Nice
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon Thomas, I just wanted to take a brief moment to thank you for staying with us and for your 4-Star rating of the hotel. We look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
1 night business trip Jul 17, 2015
Thomas
US
5.0 / 5Outstanding
"Boston trip"
Service was excellent. The front desk attendants were attentive and helpful. I was quite impressed by the diversity of staff members. They were pleasant and looked clean in their work attire. This was an excellent choice of hotel. I was quite impressed. Whenever I visit Boston, the Hilton will be my home away from home. I had a great stay. No complaints
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning D, I was so very happy to read your review regarding your recent stay with us. It appears that the hotel offered you everything you've come to expected from a Hilton Hotel. I will be sure to share all of your comments with the team. I know they all work very hard in order to create a first a great stay for all of our guests. Again, thank you for your kind words, for taking the time to write your review and for now making us your choice hotel when in the area. We all look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
2 night trip Jul 11, 2015
D.
US
4.0 / 5Excellent
Convenient location. Nice lobby. There was only 1 elevator working during my stay of 4 nights and it was a little inconvient to wait for elevator.
Genuine Expedia guest review
Response by Hilton Boston/Dedham
Good Afternoon Robert, First, I would like to thank you for staying with us and for taking the time to write your review. I would also like to apologzie for the elevator issues you encountered during your visit. The hotel was awaiting State inspection for one of our elevators and could not be released until the inspection had been completed. I am happy to report that both elevators are now in working order. Robert, it is through guest comments like yours that we may evaluate our strenghts and weaknesses and make improvements where necesssary. Thank you again for your feedback and we hope you will call on us again when you return to the area. Sincerely, Joe Dadiego General Manager
Other trip Jul 18, 2015
Robert
US
3.0 / 5Good
"Hilton Nedham"
Convenient to Boston via 128/95 but the building has a cramped feel to it. Trying to find my room was a bit like venturing through a tunnel. The room itself was ok but smaller than similar chains at the same price. Nice but will be looking elsewhere next time.
Genuine Hotels.com guest review
1 night trip Jul 15, 2015
Robert
US
2.0 / 5Fair
"so-so"
it was toohard to find place!pool area needs more rubber mats to prevent slipping;bkfst buffet poorlyattended by staff and hard to find things
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon, I wanted to let you know that I have read your review regarding your recent stay with us. I want to apologize for the problems you encountered when trying to locate the hotel and with the breakfast staff. I also wanted to let you know that plans are being made to renovate the pool area this coming fall. It is through comments like yours that we may evaluate our strenghts and weaknesses and make improvements where necessary. On behalf of myself and the entire team here we offer you our most sincere apologies Sincerely, Joe Dadiego General Manager
1 night trip Jul 3, 2015
A Traveler
US
3.0 / 5Good
"Sleepless in Hilton in Dedham..."
The walls must have been made of paper, or they neglected to do sound-proofing. We were kept awake for hours by the talking of parents/crying of children -- mind you, the talking was at a regular tone/level; they were in a room either above or next door. HOWEVER, the reception desk person was very kind and empathized with our complaints of lack of sleep.
Genuine Hotels.com guest review
2 night family trip Jul 10, 2015
Venus
US
3.0 / 5Good
"Boston roadtrip"
hotel was nice. not the best Hilton I've been too but it wasn't the worst. seemed clean. had everything you would want in a hotel room. location was good for me. Boston is an expensive area so for the price I think this is the best I could have done
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning Collin, I just wanted to take a moment to thank you for staying with us and for writing your review. Guest feedback is very important to us and we thank you for yours. Many of our guests comment on the very high rates in Boston and that our hotel offers a good value. Again, thank you for staying with us and we hope you will call on us again when you return to the area. Sincerely, Joe Dadiego General Manager
2 night trip Jul 8, 2015
collin
US
5.0 / 5Outstanding
"Nice hotel, spacious room"
Very nice room for a weekend stay with friends. It was right off the exit, so easy access to the highway to get back into the city. Breakfast had a surcharge, but parking was free. Small trade off.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning Alysia, I just wanted to take a quick moment to thank you for staying with us and for your 5-Star rating for our hotel. I am glad that the hotel and our amenities worked out well for you and your friends. I will be sure to share your comments with the team. Again, thank you and we hope you will call on us again. Sincerely, Joe Dadiego General Manager
3 night trip with friends Jul 2, 2015
Alysia
US
4.0 / 5Excellent
The room smelled like cigarettes despite a "non-smoking" label. We ordered room service, waited nearly 90 minutes and when we called to ask where it was we were told the order had never been placed. The manager tried to make things right by offering us a complimentary breakfast, but we had a 7am flight and could it take advantage of that.
Genuine Expedia guest review
Response by Hilton Boston/Dedham
Good Morning, I wanted to let you know that I have read your review of your recent stay. I am so very sorry that room service did not deliver your order and I will certainly be reviewing your comments with our food and beverage team to find out what happened. Your comments regarding the smell of smoke in the room have been addressed with our housekeeping team for direct follow-up. It is through comments like yours that we may evaluate our strengths and weaknesses and make the necessary improvements. On behalf of myself and the team here we want to extend our most sincere apologies to you. Sincerely, Joe Dadiego General Manager
Other trip Jul 9, 2015
A Traveler
US
5.0 / 5Outstanding
Very good!!!!!
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning Amy, I just wanted to take a quick moment to thank you for staying with us and for your 5-Star review. We hope you will call on us again when you return to the area. Sincerely, Joe Dadeigo General Manager
2 night trip with friends Jul 3, 2015
Amy
US
4.0 / 5Excellent
"Great hotel, noisy neighbors"
The hotel and breakfast buffet were great. It was 4th of July, packed house. Our neighbors were very loud, even after asking them to quiet down.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning Debra, I wanted to take a moment to first thank you for staying with us and for taking the tine to write your review. Guest feedback is very important to the success of the hotel. I was happy to read that you enjoyed the hotel and your buffet breakfast. I was not as happy to read that your stay was disrupted by noisy neighbors On behalf of myself and the entire team here we thank you again for staying with us and hope you will call on us again. Sincerely, Joe Dadiego General Manager
2 night business trip Jul 2, 2015
Debra
US
4.0 / 5Excellent
"GREAT SERVICE"
Service was excellent, the cleanliness of the room is ok wish they would have 2 queens beds instead is double but you can't beat it for the price. I would definitely book here again.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning Kinh, I wanted to take a moment to thank you for staying with us and for taking the time to write your review. All of our guest comments are shared with the staff in order for us to improve the hotel and service. I was also happy to read that if in the area you would return to our hotel. Again, thank you for choosing us and we look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
2 night family trip Jul 1, 2015
Kinh L.
US
5.0 / 5Outstanding
Was a pleasure to stay in that hotel.Everything was really good
Genuine Expedia guest review
Response by Hilton Boston/Dedham
Good Morning, I just wanted to take a moment to thank you for staying with us and for the 5-Star review. We look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
Other trip Jul 6, 2015
Clavel
US
5.0 / 5Outstanding
"Nice Hotel overall"
It was nice staying at this hotel. The fact it is closer to the major highways, makes it merrier. Quick check-in process and friendly staff.
Genuine Expedia guest review
Response by Hilton Boston/Dedham
Good Morning, I just wanted to take moment to thank you for staying with us and for the 5-Star review. I will be sure to share your comments with the team here. Thank you again and we hope to welcome you back again soon. Sincerely, Joe Dadiego General Manager
Other trip Jul 5, 2015
A Traveler
US
5.0 / 5Outstanding
Excellent service!
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning Suliban, I wanted to take a quick moment to first thank you for staying with us and for the 5-Star review of the property. Sincerely, Joe Dadiego General Manager
3 night family trip Jun 28, 2015
Suliban
US
3.0 / 5Good
"Ok but not great...depends which room you get..."
The water in the shower/tub keep running. When I switched to the tub the noise was less bothersome. Definitely an issue since the tub faucet was corroded and the drain was rusty. Room was missing some lights, very dark, had to call housekeeping to get at least a desk lamp. Items were removed from the bathroom walls and the anchors were still there, most likely towel racks. When I got there I looked in the bathroom first, I travel for work quite a bit and always look there first. There were several hairs on the floor, in the sink and in the tub...not sure if they were housekeepings' Also I was staying with my kids and all that was done each day was that the towels were picked up and removed and the bed was made...other than that no housekeeping it appeared. Hotel was good overall but the room itself was not good overall, very unlike a Hilton.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning, I wanted to let you know that I have read your review regarding your recent stay with us. I am so very unhappy that you had to experience what you did while staying with us. I can assure you that all of your comments will be reviewed with the management team and corrective action will take place. it is through comments like yours that we may evaluate our strengths and weaknesses and make necessary improvements to our hotel and service. On behalf of myself and the entire team here please accept our most sincere apologies. Sincerely, Joe Dadiego General Manager
5 night family trip Jun 21, 2015
A Traveler
US
3.0 / 5Good
"Nice hotel, but not easily accessible."
My husband and I spent two nights at this location. The facilities were nice, however they seemed to cater to businesses more so than individuals (or tourists). We did enjoy the cafe that is on location; not too overpriced. However, we did feel that the Starbucks that is located there was overpriced. We felt that though a continental breakfast was not offered, the rates at the Starbucks should have been less for those that were staying at the location.
Genuine Expedia guest review
Response by Hilton Boston/Dedham
Good Morning, I wanted to take a moment to first thank you and your husband for staying with us and for you taking the time to write your review. All comments both positive and negative are reviewed by the staff for proper follow-up and attention. It is through comment like yours that we may evaluate our strengths and weaknesses and make improvements where necessary. On behalf of myself and the entire team here we thank you and hope to see you again. Sincerely, Joe Dadiego General Manager
Other trip Jul 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Quick stop in for the family"
Needed an one-night stay for the family while on vacation and found the hilton on Hotels.com. Easy and quick check in, very accomodating. They even came in to make up the sofa bed for us. Nice view out the beveled window of the trees. The pool was warm and spa was hot, kids had a great time swimming. The only complaint I would have is that the bathrooms for the pool closed earlier than the pool, so we had to go back to our rooms to use the bathroom after 8pm. Otherwise, great stay!
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning Michelle, I wanted to take a moment to first thank you for staying with us recently and for your 5-Star review of the property. I will investigate your comments regarding the pool restrooms being closed before the pool. Normally the restrooms are available during pool hours. I am sorry you had to go back to your room. Michelle, it is through comments like yours that we may evaluate our strengths and weaknesses and make improvements where necessary. On behalf of myself and the entire team here we again want to thank you for choosing the Hilton Boston-Dedham for your travel needs. We look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
1 night family trip Jun 20, 2015
Michelle
US
4.0 / 5Excellent
"Good Value"
This is our second stay at this hotel and both times we found the hotel to be in very good condition with clean and comfortable rooms. You definitely need a car at this location if you plan on visiting Boston.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon, I wanted to take a moment to first thank you for your continued patronage and for the 4-Star review of the property. I was very pleased to learn that the hotel works out well for you when traveling. I will be sure to share your review with the team. I know they like to hear when things go well for our guests. Again, thank you for choosing the Hilton Boston Dedham and we look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
3 night family trip Jun 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Family friendly hotel close to downtown Boston"
My family stayed in this hotel 4 nights during our visit to Harvard and Boston, which are about 30 min. away. As soon as we got to the front desk, Jeff and Mr. Perry were very courteous and friendly. Their attention to detail and knowledge of the local area contributed to our family's wonderful experience of the local historical sites and dinning areas. We also, had breakfast at this hotel's buffet and the meals were made fresh and delicious. The staff were very accommodating and prepared special meals for my daughter. Special thanks to Kassandra and Constantine who provided excellent service during our dinning at the hotel and to Jeff and Mr. Perry for an excellent service.
Genuine Expedia guest review
Response by Hilton Boston/Dedham
Good Afternoon Sandoval Family, I just wanted to let you know that I have reviewed your comments regarding your recent stay with us. I was so pleased to learn that the hotel and staff worked out well for all of you. I will be sure to share your kind words to Van Perry, Jeff, Cassandra, Constantine and the rest of the crew. The staff works very hard here each and every day to create the best experience for all of our guests. Again, I am so pleased that this was what you experienced. On behalf of myself and the entire team here we want to thank you for staying with us and for the 5-Star review. Sincerely, Joe Dadiego General Manager
Other trip Jun 27, 2015
Sandoval Family
US
4.0 / 5Excellent
"Good hotel"
It is a great hotel, what bothers me is that breakfast is not complimentary and it is expensive. Also, when I wanted information on how to get the train to Boston one of the attendants at the front desk acted like I was stupid by giving me a nasty look and talking like I should know whatever she was saying. Luckily there was a guy there who told her "you have to remember she's not from here" and was very helpful, gave all the instructions, a map and a schedule of the trains. It is a cheap option to be 30 minutes away from downtown Boston with a train station 7 minutes walking distance from the hotel. Train ride is $6,25.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning Melissa, First I want to thank you for staying with us and for comments regarding your stay. I want to apologize for the lack of service you received from the front desk. I can assure you that we will identify the individual responsible and take corrective action. That type of behavior will not be tolerated by anyone. I was happy to see that our location worked out well for you. Melissa, it is through comments like yours that we may evaluate our strengths and weaknesses and make improvements where necessary. I want to extend to you my most sincere apologies for the problem you had with our front office team. Sincerely, Joe Dadiego General Manager
2 night family trip Jun 19, 2015
Melissa
US
4.0 / 5Excellent
OK
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Thank you for staying with us and we look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
2 night romance trip Jun 19, 2015
A Traveler
US
3.0 / 5Good
"Great location for business travel"
booking through expedia was disappointing. I was booked in a room almost in the basement far away from anything other than the meeting rooms. The room wasn't as clean as I would have liked and the vanity looked like it was going to fall off the wall.
Genuine Expedia guest review
Response by Hilton Boston/Dedham
Good Morning, I just wanted to take a moment to thank you for staying with us and for your review. Your comments will be shared with the staff here for follow-up. Your comments allow us to evaluate our strengths and weaknesses and make improvement where necessary. On behalf of myself and the entire team here we offer our most sincere apologies. Sincerely, Joe Dadiego General Manager
Other trip Jun 22, 2015
A Traveler
US
3.0 / 5Good
"Bring only luggage with wheels."
The facility is large and very spread out. There were too few baggage carts, resulting in our having to carry or drag our bags a long distance. We are in our 70s. This was not nice. The hotel is just off a major road, which is good. There is nothing else around it, which is not good if you want any dining choices other than what the hotel offers. The facility includes a very nice health club, so the fitness offering is far superior to what most hotels offer.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning Ellen, I just wanted to take a moment to let you know that I have read your review regarding your recent stay with us. I wanted to apologize for the problem you encountered regarding bellman services. I will be addressing your comments with our Front Office team. Ellen, it is through comments like yours that we may evaluate our strengths and weaknesses and make improvements where necessary. On behalf of myself and the entire team here we want to apologize for not delivering the service you expected. Sincerely, Joe Dadiego General Manager
2 night romance trip May 29, 2015
Ellen
US
4.0 / 5Excellent
"Nice alternative to not staying in the city"
This hotel feels like it's in the middle of nowhere, yet it's right off of the interstate and the train station is a five minute walk. The location was nice for attending a concert south in Mansfield (same could be said about going to a game at Foxboro) but also being able to take the train into Boston. As for the hotel itself, it might be slightly dated but was still plenty clean and nice. Bed was comfortable and room as spacious. The fridge was hidden in a cabinet, but it was nice to have. Front desk and concierge were all helpful. It was worth the cheaper rate to stay outside of Boston proper since the train was so convenient. There is also a large shopping center one exit away with several eating options.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning Jonathan, I wanted to let you know that I have had the opportunity to read your review regarding your recent stay with us. I was very happy to learn that your stay was a good one. Your comment regarding pricing, location and cleanliness are what many of our guests comment on after staying with us. We feel are hotel is a great option for guests visiting this area. I will be sure to share your comment with our great team. Again, thank you for choosing our hotel and for taking the time to write your review. We look forward to serving you again soon. Sincerely, Joe Dadiego General Manager
2 night trip with friends Jun 13, 2015
Jonathan
US
4.0 / 5Excellent
"Very good stay."
Had a very good weekend and enjoyed my stay. Location was great for me outside Boston and I could get to Newport without too much traffic.
Genuine Expedia guest review
Response by Hilton Boston/Dedham
Good Morning, I wanted to take this opportunity to first thank you for staying with us and for taking the time to write your comments. Many of our guest comment on our great location. I am so pleased it worked out well for you. On behalf of myself and the entire team here we thank you for staying with us and we look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
Other trip Jun 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice stay"
Great stay. Great gym. Clean room. Good bar/restaurant.
Genuine Expedia guest review
Response by Hilton Boston/Dedham
Good morning, I just wanted to take a moment to thank you for staying with us and for your 5-Star review. I was also glad to see you had the opportunity to enjoy some of our great amenities. I will be sure to share your wonderful review with the team. Again, thank you and we look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
Other trip Jun 15, 2015
A Traveler
US
2.0 / 5Fair
"I stayed in better Hiltons"
I booked my room online and there was an error and I could not extend my stay for another day. The concierge shut me down and told me to go back online rather helping me out in anyway. I also paid for the complementary breakfast. Upon asking about it, I was told I needed vouchers which I did not receive. I was also booked in a basement floor room with a broken picture.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning Anthony, First, I would like to apologize for the problems you encountered during your recent stay with us. I was very unhappy to learn that your stay was not a good one. I will be sharing all of your comment with the management team in order for us to identify corrective action. Our primary goal is to ensure each guest has a comfortable stay and I am so very sorry that this did not happen for you. Anthony, it is through comments like yours that we may evaluate our strengths and weaknesses and make improvement where necessary. Again, on behalf of myself and the entire staff here please accept our most sincere apologies. Sincerely, Joe Dadiego General Manager
1 night family trip Jun 12, 2015
Anthony
US
4.0 / 5Excellent
The hotel was clean and comfortable and conveniently located. I would definitely recommend staying.
Genuine Expedia guest review
Response by Hilton Boston/Dedham
Good Morning Allie, I just wanted to take a brief moment to first thank you for staying with us and for taking the time to write your review. We truly appreciate any and all feedback. I was pleased to read that the hotel worked well for you and that you would return. On behalf of myself and the entire team here we thank you again and we look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
Other trip Jun 15, 2015
Allie
US
4.0 / 5Excellent
"Hilton in Denham MA"
Breakfast at the Hilton in Denham was usually late. The restaurant delayed in opening and apparently had little regard for the schedule of guests. When I complained I received only -y a shrug of the shoulder.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon Larry, First, please let me apologize for the treatment your received in the restaurant. The behavior is totally unacceptable and will be dealt with accordingly. Our primary goal is to ensure a comfortable and relaxing stay with great service. Again, I am very sorry that this did not happen for you. It is through comments like yours that we may evaluate our strengths and weaknesses and make improvements where necessary. I wanted to thank you for your 4-Star review in spite of the bad service you received in the restaurant. Sincerely, Joe Dadiego General Manager
3 night romance trip Jun 5, 2015
Larry
US
4.0 / 5Excellent
"Comfort Place with excellence!!!"
A room was very clean and quiet. Staffs were professionals. Breakfast was as good as expected considering amount I paid.
Genuine Expedia guest review
Response by Hilton Boston/Dedham
Good Afternoon, I wanted to take a moment to let you know that we have received and read your comments regarding your recent stay with us. I was very pleased to see your stay was a positive one. I will be sure to share your comments with the entire team. Again, thank you for staying with us and for taking the time to write your review. We look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
Other trip Jun 13, 2015
PK
US
5.0 / 5Outstanding
"Great place to stay"
Very nice and clean hotel. The bed was very comfortable. I would stay there again any time I am in that area. Good rates for the room also.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon Bridget, I wanted to take a moment to let you know that I have read your 5-Star review of the property regarding your most recent visit. I will be sure to share your comments with the team. I know everyone works hard in order to create a great experience for all of our guests. I was so pleased that your stay was a good one. On behalf of myself and the entire team here we thank you for staying with us and hope to see you again. Sincerely, Joe Dadiego General Manager
1 night trip with friends Jun 6, 2015
Bridget
US
4.0 / 5Excellent
"great gateway"
the staff was proactive and helpful. there were two occasions when people had knocked room door
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning, I wanted to take a moment to let you know that I have read your comments regarding your recent stay with us. I would also like to apologize for the two occasions that someone knocked at your door. I will be sure to share your comments with our team. Thank you so much for taking the time to write your review and for your very important feedback. On behalf of myself and the entire team here we say thank you and we look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
1 night romance trip Jun 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent choice, good value!"
This was an excellent choice for a hotel! The staff was very pleasant and the room was very comfortable. I would definitely stay here again.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Afternoon Donna, I wanted to take this opportunity to first thank you for staying with us and for taking the time to write your review. Guest feedback is very important to us and we take all feedback very seriously. Again, on behalf of myself and the entire team we thank you and look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
1 night trip with friends May 30, 2015
Donna
US
1.0 / 5Poor
"Not what I expected to experience for Hilton"
The room was not clean, pillow case and bed sheets had dirty stains, floor had nail clippings, floor also have partial bug bodies, toilet is uneven, shower head had no pressure for water, cob webs near window area, spider webs or dust hanging from ceiling. Decided not to make a big deal about it since the price I paid for, but seriously from Hilton I expected better not to be similar to motel six. To be funny as well, I didn't expect the famous name Hilton would be using 1000 sheet Scott tissue for toliet paper! Wasn't even the ultra soft Scott tissue. The concierge took a tab longer to check me in. Then middle of the night found out my key room does not work, so went to the front desk, oh man Hilton thought the room I was staying in was available for sale! What if I was taking a shower and some people checked in the same room I was staying at. Thank goodness I found out before Hilton can rent out the room for others! I booked for 2 night but couldn't stay another night, you can say I had a bad experience with Hilton. Mention to the concierge the room was not in the greatest, she gave me those eyes that immediate pronounce me dead! Not even ooh how come or show me what happen. Ended up her just saying oh you already stayed the night( translate to me that I made the messed and I was trying to blame Hilton).
Genuine Expedia guest review
Other trip May 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent"
Easy check in and hotel is in excellent condition.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning David, I just wanted to let you know that I have read your review regarding your recent stay with us. I was very pleased to learn your stay was a good one. I will be sure to share your comments with the team. Again, thank you for taking the time to write and for your very kind review. We look forward to the next opportunity to serve you. Sincerely, Joe Dadiego General Manager
1 night romance trip May 18, 2015
David
US
5.0 / 5Outstanding
"Nicest hotel in the area..."
This is one of the nicest hotel around the area, is lacking service since we had to carry own luggage to the room. Rooms have a nice size and neat/clean. It's just minutes away from Babson college and 30 min away from the city.
Genuine Hotels.com guest review
Response by Hilton Boston/Dedham
Good Morning Andres, I wanted take a moment to first thank you for staying with us and for your 5-Star review of the property. I will be sure to share your comments with the team in order for us to improve the luggage assistance issue you experienced during your arrival. Again, thank you for staying with us and for giving us your very valuable feedback. Sincerely, Joe Dadiego General Manager
1 night family trip May 17, 2015
Andres
US
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