Prior reviews are mostly accurate. Bath was very small and not what one would typically expect from Mariott. Clean but dated. Water temp was an issue.Genuine Hotels.com guest review
Nice hotel, very good service!Genuine Hotels.com guest review
The listing showed an pool and "spa" and it was also printed on the sign by the pool and in the elvator - FYI there is none. Our room was fine on the 9th floor, but they really should not book the rooms right next to the elevator. Had to keep the fan on all night to drown out the noise. Tried to watch a movie in the room and all were "unavailable". […] The front desk stated it was with the tv provider and not them. They contacted them and the issue was never resolved. Read moreGenuine Hotels.com guest review
"generally good but several slipups"
The hotel is nice and a good value at the rate I got it for. But some unforgivable slipups: no soap in my room when I arrived (I stepped outside the room and asked the passing maid for some; when she finally understood what I was asking for, she gave some to me); no shampoo, which I discovered mid-shower --- turned out I had 2 conditioners and 1 body […] lotion, 0 shampoo); and the internet in the business center was very slow or down completely during the 24 hours I was there. Other than these things, the hotel was VERY nice. Read moreGenuine Hotels.com guest review
"Decent and inexpensive stay"
The hotel was inexpensive. The room was an okay size. The walls were thin and you could hear everything. The hotel was extremely close to downtown but the surrounding neighborhoods didn't seem safe.Genuine Hotels.com guest review
Didn't get requested wake-up call. Bathroom is ridiculously small! In-room coffee was minimalist-1 cup, which is usual, but which of us had to drink the decaf!Genuine Hotels.com guest review
"Not as clean as other Marriotts"
They should make an effort to remove smoking debris near the entrance. Fairly clean inside with the exception of the elevators. The room was clean. The bathroom was extremely small. The staff was nice, and when I called to report that the hot water was not working in the shower, they did offer complimentary breakfast for my inconvenience. I was just […] there for overnight, so overall, I give it a "satisfactory" rating. Read moreGenuine Hotels.com guest review
Unfortunately I cannot say a single good thing about this hotel. No part of my reservation was delivered. There was construction debris all in the bathroom, I reserved for 4 people they gave me 1 king bed. Took more than 1/2 hour and 2 battles with them to get a roll away. Didn't offer the breakfast vouchers I paid extra for. Closed the breakfast an […] hour earlier than they told us AND was printed on the key card. It took forever to get hot water on the 9th floor, towels were thin and only 3 for a reservation of 4 people. It was terrible! Read moreGenuine Hotels.com guest review
Make sure you get all of your belongings out of the closet. We left a jacket and shirt hanging then called 10 minutes after leaving the hotel but housekeeper said there was nothing there.Genuine Hotels.com guest review
"Not going back (ever)"
My two night stay: (1) Air conditioner in room was loud and shower area very small. (2) Breakfast is served beginning at 6:30 and when I went down at 7:15, service was horrendous. Food was available, but no self-service water, juice, or coffee/tea. You have to wait for the wait staff - I asked for tea twice, but was never served. I left about ½ hour […] later having had no water, juice, coffee or tea with my "breakfast." (3) I left a "Do Not Disturb" sign on my door when I left the first day. When I returned in the evening, the room had been cleaned, towels replaced and the plastic bag I had transported my shoes in had been thrown away - why have a sign, if it is ignored? Read moreGenuine Hotels.com guest review
"ROACH IN BREAKFAST AREA"
The king size bed was comfortable but the ROACH we encountered in the dining area while eating breakfast Sat. morning ruined it for us.Genuine Hotels.com guest review
We were given the wrong room but was resolved quickly, just imagine opening the door and you see clothes everywhere, obviously the people there have not checked out yet( this is 1:15 pm), I was just glad there was no one inside asleep or doing something else. Not to mention the inconvenience of going down again to get the key to another room.Genuine Hotels.com guest review
We rented this hotel for the Austin Marathon run. When we returned to the hotel for showers...there was only cold water. After informing the staff we waited an extra hour with no results. We had to pay money to shower at the YWCA. We asked for a reduction on our cists. The hotel refused. They said they could not help because we booked the room through […] you. However, the problem was not the booking. It was the hotel! Read moreGenuine Hotels.com guest review
From the moment we walked in you could feel a positive energy. I loved staying here with my boyfriend and plan to go back next time we are in Austin. Which may be soon since we live in San Antonio.Genuine Hotels.com guest review
"It was okay."
My girlfriend and I went and stayed here for the weekend while we played tourists in Austin and shopped. It was fine but nothing more. I would stay here again but think mediocre.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Thank you for taking the time to send your comments. We are due for a complete removation in the second quarter of this year.
"Very poor design of the bathroom"
1. The bathroom's size is way too small. Its door can not be closed unless you remove the bath tub's mat. I am very slime and I feel it is difficult to turn around in that room. 2. Basin is too close to the wall cause the right elbow to hit the hair brower on the wall very easily . 3. The flip lock can not be push all the way down because it was installed […] too close to the door knob. It is useless at all. It is like you stay in the Motel 6 but paid the high price. Read moreGenuine Hotels.com guest review
Hotel is conveniently located to the University and I35 corrider. It is not as updated as many hotels, but there are signs indicating this is coming and it is clean. Staff was pleasent.Genuine Hotels.com guest review
The hotel staff was very friendly an helpful. Although this Courtyard had not undergone the renovations that many already have, it was still clean and well-kept.Genuine Hotels.com guest review
It was a great stay and the people at the front desk were excellent. They even helped me label some memory sticks that I had to label for a RFP I had to turn in while in Austin. Great placeGenuine Hotels.com guest review
"Great location for truck parking"
If you need a quick stop in Austin with parking for truck and trailers these guys have a huge surface parking lot. Easy on and off I-35. Great big parking lot that is well lit. A little freeway road noise but not bad. Very comfortable King beds.Genuine Hotels.com guest review
"No hot water"
On my first morning there was no hot water to take a shower. I call the front desk and they sent up maintenance. He spent around 20 minutes try to fix it and then said he would go down stairs and it should work in 5 minutes. After 25 minutes and several calls down stairs, I finally gave up and asked that I move to another room. Quickly I packed up and […] as I was moving the person in the hall said he had not hot water and had to take a cold shower. He also said the day before he had no water for several hours. I am sorry but that is unacceptable. I also heard other people coming to the front desk and complaining. If they knew there was issues with the water, they should not have put people in the rooms that had no hot water. Now they did offer to bring me breakfast and gave me a few free drink coupons and I appreciate that but if something is wrong with the water, they need to notify their guests. We could have moved to another hotel but they obviously were more concerned with their bottom line than servicing their clients. Read moreGenuine Expedia guest review
"New Year mini vacation"
Nice, comfortable stay. Not luxurious but decent location.Genuine Hotels.com guest review
"open to all"
They were very helpful in locating the hotel in Austin. When I got there, the TV did not work. They had it fixed within minutes of the time I called them. Very responsive and helpful staff.Genuine Hotels.com guest review
"The staff is amazing"
Was disappointed with the size of the rooms, we were put in a handicap room and at first didn't seem like there was even a bathroom? The staff was super nice though, if you are in college its great! If you aren't spend more for a nicer place. It was less than 2 miles from the NYE party we were attending so location was good, also food around it, just […] not what I expected from a Marriot. Read moreGenuine Hotels.com guest review
"Close by work site"
It was a great stay! The staff was very friendly and I love how clean and comfortable the rooms are. Your hotel makes me feel at home. Thanks. :DGenuine Hotels.com guest review
"Austin Courtyard University"
Very comfortable with great staffGenuine Hotels.com guest review
"A comfortable stay"
THe hotel was really nice. Our rooms were clean and comfortable, and the staff was excellent.Genuine Hotels.com guest review
"Visiting UT Austin"
The hotel is adequate, although it feels dated. The price was good though. Close to UT.Genuine Hotels.com guest review
"Ok-ish for a short stay"
The hotel staff was incredibly friendly, helping find restaurants in the area and helping with packing our stuff for leaving when I failed to plan properly. However, a few things I found irksome. First, the water pressure and temperature was atrocious. It took about 30 minutes for the water to reach warm enough to get in and even then, the pressure […] was so low that it was difficult to wash. Second, and maybe not so much with the hotel, but I picked this property based on the Hotels.com stating it had a continental breakfast. It does, but it is not included in the price. It's an additional charge. When listed with a continental breakfast on the site and others that don't, I'm thinking it's included. Perhaps error on my part, but that ended up being money I hadn't anticipated to spend. Lastly, the room layout in regards to the door was a bit odd. There was a chair and ottoman right inside that made it difficult to get in with suitcases and bags. A minor inconvenience and most likely specific to certain rooms. Not a huge deal. All in all, a decent place to crash after having been at the convention center all day. Easy to get to and plenty of restaurants and things to do around it. Just was a little more money that I cared to spend for what I got. Read moreGenuine Hotels.com guest review
"Nice hotel for the cost"
Nice, comfy hotel for a nice inexpensive price! Expedia messed up our reservations so they upgraded us to a suite at no charge! Very nice staff.Genuine Expedia guest review
"Great Stay for the price!"
Extremely friendly staff and was very newly updated. Comfy beds and well taken care of.Genuine Hotels.com guest review
Everything was great about this hotel except the mattress was a little "saggy." Otherwise would have been perfect. Great service.Genuine Hotels.com guest review
Stay was decent but the room we were given was next to a noisy elevator :/Genuine Expedia guest review
"Great location - good price"
I paid about $100 including tax. The hotel is located next to 35, which is about 10 minutes from 6th street. The room was clean and the front desk woman was friendly and efficient. Breakfast is $10, which includes pancakes, waffles, cereal and fruits. The only thing this lacked was a microwave and refrigerator, which would have helped with leftovers […] from restaurants. Read moreGenuine Expedia guest review
We stayed 2 nights, Friday night when we returned about 10:45pm air conditioner broke- room very hot reported to front desk repair man could not fix they offered to move us to another hotel because there was nothing else available but it was already 11:15 and we were to tired to pack up and leave so we stuck it out and were told they would comp the […] night! Next morning 8:38am they call and are sending up repair man, he can't fix it- room needs new unit, was told we would be moved to another room so I pack up everything and about a hour later I call down to desk to see what's going on they say they can't move us they are going to replace unit ! So now I have to unpack again and I was told we would be compensated for Friday nights visit ! Well at check out on Sunday morning they would not compensate us anything all we got for all the inconvience was nothing. Very disappointing stay! Don't plan on staying here again! Read moreGenuine Expedia guest review
Water was not hot.Genuine Hotels.com guest review
"October 2013 Visit"
Very clean and exceptionally friendly staffGenuine Expedia guest review
"Austin university area"
Everything off I 35 is difficult to get to unless you know where you are going.Genuine Expedia guest review
"Ideal location to visit UT Austin"
In town to visit the UT Austin campus with my daughter. Great location.Genuine Hotels.com guest review
The staff was very helpful but the hotel was the worst Marriott we have ever stayed in.Genuine Hotels.com guest review
Awful hotel very run down and our bed was even broken! Will never stay there again!Genuine Hotels.com guest review
The room was small and cramped. The tub did not drain so you had to stand in a pool of water to shower. It took 3 flushes to clear the toilet. Breakfast was not included. For the price I paid, I could have stayed 3 nights at a Hotel 8 or Comfort Inn for bigger, nicer rooms with breakfast.Genuine Hotels.com guest review
Convenient location, quick check-in and nice staffGenuine Expedia guest review
"Just an okay hotel."
The hotel staff wasn't very friendly. We had a room that looked over mechanical equipment so that wasn't very nice. The bathroom is really small! The bed was comfortable though. For the price, it was just okay.Genuine Expedia guest review
breakfast is $10 and is free at other hotels.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear Guest, Thank you very much for leaving feedback for about your stay. As you pointed out, we do charge a small fee for breakfast however, that is because our kitchen staff prepares everything fresh daily. Thank you for choosing to stay with us and we look forward to having you back again the next time you are in the Austin area.
"Comfortable location 5 miles from downtown"
Upon our arrival we were met by the friendliest staff a guest could ever ask for. The staff was very knowledgable of the Austin area and provided us with recommendations for dining as well as Austin's nightlife. The room was comfortable and quiet. We plan on visiting Austin again in the future and will most definitely be staying here again,Genuine Expedia guest review
Response by Courtyard by Marriott Austin-University Area Dear Guest, Thank you so much for taking the time to leave feedback about your recent stay with us. We do take pride in our jobs and the service that we provide to the guests which has a direct impact on guest experience. Thank you again for staying with us and we definitely look forward to having you back the next time your travels bring you to the Austin area!
The rooms were clean friendly staff and quite.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear Leroy, Thank you very much for the feedback. Should you need anything further, please feel free to reach out to the hotel and we will be more than happy to assist you!
Will stay again!Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear Lorena, Thank you for staying with us. We look forward to having you back the next time your travels bring you to the Austin area!
Excellent accommodationsGenuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear Luis, Thank you for the feedback, we are glad you enjoyed your stay with us!
"Solid hotel - reasonably priced."
Nice staff - happy to help. Rooms were comfortable, although the bathroom was a bit small. Good location to get in/out of.Genuine Expedia guest review
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