Great stay. Location was just right. Always a pleasant stay.Genuine Hotels.com guest review
"Great rooms, centrally located."
Quick access to downtown and all the major downtown attractions.Loved my stay there.Genuine Hotels.com guest review
"Close enough to the city center"
Liked it. They provided us with a refridgerator but didnt have extra beds, and the room was quite small.Genuine Hotels.com guest review
The customer service was good however the bed sheets were stained and had to be changed. The plumbing in the restroom was poor.Genuine Hotels.com guest review
Not badGenuine Hotels.com guest review
"great weekend spot"
Nice hotel. Great location. Wonderful staff. Great price on breakfast buffet 9.99.Genuine Hotels.com guest review
"Poor clumsy bath rooms not Marriot STD"
I selected this hotel based on Marriot Brand name. This hotel does not stand out to be a Marriot hotel with 3" by 4" bath room, no place to keep your clothes etc. Very poor. Please take care of your hotel brand before it goes on downward path.Genuine Hotels.com guest review
Address does not work with google maps. Please include better address! Room felt a bit humid. Reception was excellent. Bennys seafood was not good.Genuine Hotels.com guest review
GPS does not recognize address. For people who are not from the area it was difficult to find. Especially considering there are more than one Courtyard by marriottGenuine Hotels.com guest review
No one was in the entire hotel,except the gal at check in,when I needed towels and someone to come plug in the lamps(only light source) where the plugs where behind the sleeper sofa that I could not move myself. She was very nice, but apologized as she did not know where everyone went. Not a good experience.Genuine Hotels.com guest review
The staff was friendly and the rooms were nice. Expected a little more from Courtyard by Marriott..needs updating. The pool area is located so that anyone and everyone in the dining area or lobby can see you sunbathing or swimming.Genuine Hotels.com guest review
This hotel will be great when they finish remodeling and update the "kitchen". For the money it was okay but the food offerings were disappointing for a courtyard.Genuine Hotels.com guest review
"Great location, typical courtyard-slow elevator"
Hotel was fine, but the elevator was so slow that we finally walked down the stairs in heels . Really annoying!Genuine Hotels.com guest review
The hotel was adequate. There seemed to be an issue with one of the elevator cars that was a little unnerving. Our room was on the 9th floor and when we first checked in, the elevator wouldn't go to the 9th floor. We had to get off on the 8th floor and then take the stairs up to our room. Also, the noise generated by the elevators at night was pretty […] loud. I was was also disappointed that there wasn't a continental breakfast available. Breakfast was $9.75 per plate and, given the close walk to IHOP, it didn't seem to make sense to eat at the hotel when you could get a much better breakfast for a similar price. The staff was very friendly and made us feel comfortable during our stay but our rooms didn't receive any attention by the maid service for the two nights we stayed there. I can't say for sure if I choose to stay there again but it was acceptable if all other hotels are booked. Read moreGenuine Hotels.com guest review
"Nice hotel with amenities"
I enjoyed my stay at the Courtyard-Marriott. I had booked too late to stay down around the convention center where the conference I was attending took place, but this was either a cab or bus-ride away. On short notice, this served my purposes. The help staff was friendly, courteous, and kind! The accomodations were clean and the bed and pillows comfy. […] Lots of ice and a short walk to some restaurants. Location close to highway made it difficult to walk easily to other locations. Read moreGenuine Hotels.com guest review
"decent clean hotel"
Clean nice size room. Only one elevator working at the time. They are doing a renovation but it's not that noticeable. Good breakfast and the breakfast staff was very helpful.Genuine Hotels.com guest review
Stay was ok but expected more for what i payed.Genuine Hotels.com guest review
"Great customer service makes all the difference"
I wouldn't say this is the nicest hotel in the area and could definitely use some updating. But my bed was comfortable and the room was fairly large. Most importantly, the customer service was outstanding. From the front desk agents to the housekeeping and restaurant staff, everyone was pleasant and helpful. It's the type of customer service I've come […] to know and expect at Marriott properties, and this one did not disappoint. I would definitely stay here again. Read moreGenuine Hotels.com guest review
"Friendly Helpful Staff"
We were looking for a cheap hotel to stay for MotoGP weekend and most were booked. I had read many reviews online and found them to be inaccurate or exaggerated compared to our experience. The hotel can be hard to get to the first time but most people can figure this out in advance. Once known access was convenient to I35 and areas we were visiting. I […] found the staff to be extremely friendly and helpful. Daily staff members asked me if there was anything they could do for me or if I needed help with anything. There are some worn items in the room that should be replaced, wall paper, etc, but we found our room to be comfortable and clean, The maids were glad to give us more towels without serving the whole room. When they did service the room it was very clean and neat. Three daily papers in the lobby was a nice touch. Read moreGenuine Expedia guest review
"Not what was advertised"
When we got to our hotel and the person who checked me in didn't have any kind of customer service skills. We had requested a cot because one of the guest has had recent knee surgery and we wanted to make sure she wasn't kicked during the night and they refused us one even though we had call about it. We woke up early to get eat breakfast for $10 (unlike […] most places where it is free) which we assumed would be great but they weren't putting fresh food out at all, the fruit was near its end, and when we asked if we could get something fresh she said that would be an additional charge. Anytime we walked in we were rudely stared down and not greet like we should've been. When checked out it was a hotel manager and she wasn't nice at all. This is not a place I will be back Read moreGenuine Hotels.com guest review
4 miles from town and 15 from airport. Convenient and economical. Enjoyed my stay.Genuine Hotels.com guest review
"Nice hotel, easy highway acess"
My husband and I stayed here on a weekend getaway to Austin. The staff was friendly and helpful, the room nice, and the bed VERY comfortable. It was a little farther from downtown than I had anticipated ( 20.00 cab ride), but it would be a great location for families or business travel.Genuine Expedia guest review
"Great hotel at a great price."
Was very nice with a friendly staff. Less than 15 minutes from downtown and UT.Genuine Expedia guest review
"Clean and Friendly Staff"
Had a one night stay at this hotel. It was clean and the staff was very friendly. We were staying overnight for a concert and did not want to drive to the venue. The hotel allowed us to tailgate in their parking lot and recommended a cab service.Genuine Expedia guest review
Prior reviews are mostly accurate. Bath was very small and not what one would typically expect from Mariott. Clean but dated. Water temp was an issue.Genuine Hotels.com guest review
Nice hotel, very good service!Genuine Hotels.com guest review
"Hotel close to downtown"
The hotel is decent, it desperately Need an update.Genuine Expedia guest review
"Not terrible but seen better days"
Place is a bit shabby. Wallpaper patched poorly, bedskirts ragged, very thin blankets, but luckily room temp was quite pleasant. TINY bathroom - door almost hit the toilet. Exercise facility was very small - one treadmill, one bike, and one elliptical Breakfast buffet was bad. Thank goodness for boxed cereal - but even then, they had no skim milk. For […] some reason they could not serve a hot cup of coffee, even when warm up requested. eggs and potatoes were dry and awful. french toast was hard as a rock.. I did pay for this - it was not included. Front desk staff, on the other hand were very pleasant the times I dealt with them to get a cab or ask a question. Read moreGenuine Expedia guest review
The room was very clean and the staff was nice and friendly didn't like the location of the room being right in front of the elevator, and the view of the convienent store.. Over all the room was very nice.Genuine Expedia guest review
The listing showed an pool and "spa" and it was also printed on the sign by the pool and in the elvator - FYI there is none. Our room was fine on the 9th floor, but they really should not book the rooms right next to the elevator. Had to keep the fan on all night to drown out the noise. Tried to watch a movie in the room and all were "unavailable". […] The front desk stated it was with the tv provider and not them. They contacted them and the issue was never resolved. Read moreGenuine Hotels.com guest review
"generally good but several slipups"
The hotel is nice and a good value at the rate I got it for. But some unforgivable slipups: no soap in my room when I arrived (I stepped outside the room and asked the passing maid for some; when she finally understood what I was asking for, she gave some to me); no shampoo, which I discovered mid-shower --- turned out I had 2 conditioners and 1 body […] lotion, 0 shampoo); and the internet in the business center was very slow or down completely during the 24 hours I was there. Other than these things, the hotel was VERY nice. Read moreGenuine Hotels.com guest review
"Decent and inexpensive stay"
The hotel was inexpensive. The room was an okay size. The walls were thin and you could hear everything. The hotel was extremely close to downtown but the surrounding neighborhoods didn't seem safe.Genuine Hotels.com guest review
Didn't get requested wake-up call. Bathroom is ridiculously small! In-room coffee was minimalist-1 cup, which is usual, but which of us had to drink the decaf!Genuine Hotels.com guest review
"Not as clean as other Marriotts"
They should make an effort to remove smoking debris near the entrance. Fairly clean inside with the exception of the elevators. The room was clean. The bathroom was extremely small. The staff was nice, and when I called to report that the hot water was not working in the shower, they did offer complimentary breakfast for my inconvenience. I was just […] there for overnight, so overall, I give it a "satisfactory" rating. Read moreGenuine Hotels.com guest review
Unfortunately I cannot say a single good thing about this hotel. No part of my reservation was delivered. There was construction debris all in the bathroom, I reserved for 4 people they gave me 1 king bed. Took more than 1/2 hour and 2 battles with them to get a roll away. Didn't offer the breakfast vouchers I paid extra for. Closed the breakfast an […] hour earlier than they told us AND was printed on the key card. It took forever to get hot water on the 9th floor, towels were thin and only 3 for a reservation of 4 people. It was terrible! Read moreGenuine Hotels.com guest review
Make sure you get all of your belongings out of the closet. We left a jacket and shirt hanging then called 10 minutes after leaving the hotel but housekeeper said there was nothing there.Genuine Hotels.com guest review
"Not going back (ever)"
My two night stay: (1) Air conditioner in room was loud and shower area very small. (2) Breakfast is served beginning at 6:30 and when I went down at 7:15, service was horrendous. Food was available, but no self-service water, juice, or coffee/tea. You have to wait for the wait staff - I asked for tea twice, but was never served. I left about ½ hour […] later having had no water, juice, coffee or tea with my "breakfast." (3) I left a "Do Not Disturb" sign on my door when I left the first day. When I returned in the evening, the room had been cleaned, towels replaced and the plastic bag I had transported my shoes in had been thrown away - why have a sign, if it is ignored? Read moreGenuine Hotels.com guest review
"ROACH IN BREAKFAST AREA"
The king size bed was comfortable but the ROACH we encountered in the dining area while eating breakfast Sat. morning ruined it for us.Genuine Hotels.com guest review
We were given the wrong room but was resolved quickly, just imagine opening the door and you see clothes everywhere, obviously the people there have not checked out yet( this is 1:15 pm), I was just glad there was no one inside asleep or doing something else. Not to mention the inconvenience of going down again to get the key to another room.Genuine Hotels.com guest review
We rented this hotel for the Austin Marathon run. When we returned to the hotel for showers...there was only cold water. After informing the staff we waited an extra hour with no results. We had to pay money to shower at the YWCA. We asked for a reduction on our cists. The hotel refused. They said they could not help because we booked the room through […] you. However, the problem was not the booking. It was the hotel! Read moreGenuine Hotels.com guest review
From the moment we walked in you could feel a positive energy. I loved staying here with my boyfriend and plan to go back next time we are in Austin. Which may be soon since we live in San Antonio.Genuine Hotels.com guest review
"It was okay."
My girlfriend and I went and stayed here for the weekend while we played tourists in Austin and shopped. It was fine but nothing more. I would stay here again but think mediocre.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Thank you for taking the time to send your comments. We are due for a complete removation in the second quarter of this year.
"Not worth the price"
Old hotel, not kept up. Paid ahead for breakfast only to be told at check in that breakfast is not included. We ultimately didn't have to pay AGAIN but without even checking we were told automatically breakfast was not included no matter the terms if our reservation. The extra cost for breakfast was NOT worth it -- have stayed at many Hampton Inns and […] get the same exact breakfast included with every stay. Bed wasn't comfortable and bedding was thin and useless for cold night temps. Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Austin-University Area Thank you for taking the time to share your comments with us. We are scheduled for a complete renovation beginning the second quarter of this year. We hope to have another opportunity to serve you.
"Nice Hotel - Convenient Location"
The hotel was nice. I was somewhat dissappointed that there was not a continental breakfast available. I was there for business and would have prefered something quick and convenient rather than a sit down meal for breakfast.Genuine Expedia guest review
"Very poor design of the bathroom"
1. The bathroom's size is way too small. Its door can not be closed unless you remove the bath tub's mat. I am very slime and I feel it is difficult to turn around in that room. 2. Basin is too close to the wall cause the right elbow to hit the hair brower on the wall very easily . 3. The flip lock can not be push all the way down because it was installed […] too close to the door knob. It is useless at all. It is like you stay in the Motel 6 but paid the high price. Read moreGenuine Hotels.com guest review
"Very Difficult to Get To the Hotel"
This hotel is on a one-way street off I-35 which is almost impossible to get to. We missed the one turn multiple times since it is on a very busy highway. The front staff were not very friendly. I did call and request foam pillows and the man taking the call was very nice. There were the correct pillows in the room. Expedia was great and we were able […] to cancel the reservation after the first night and stay at a hotel downtown. Read moreGenuine Expedia guest review
Hotel is conveniently located to the University and I35 corrider. It is not as updated as many hotels, but there are signs indicating this is coming and it is clean. Staff was pleasent.Genuine Hotels.com guest review
"Good hotel for the price."
Relatively inexpensive for the area. Worth the price.Genuine Expedia guest review
Response by Courtyard by Marriott Austin-University Area Thank you for taking the time to comment on our property. We realzie you always have a choice as to where you stay in Austin and we appreciate your business.
The hotel staff was very friendly an helpful. Although this Courtyard had not undergone the renovations that many already have, it was still clean and well-kept.Genuine Hotels.com guest review
The hotel was okay but old. It really needs to be updated.Genuine Expedia guest review
Response by Courtyard by Marriott Austin-University Area Thank you for taking the time to comment on your recent stay at our property. We are scheduled to have a full renovation beginning the second quarter of the year.I hope once the renovation is completed you will allow us the opportunity to serve you again.
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