The hotel was okay but old. It really needs to be updated.Genuine Expedia guest review
Response by Courtyard by Marriott Austin-University Area Thank you for taking the time to comment on your recent stay at our property. We are scheduled to have a full renovation beginning the second quarter of the year.I hope once the renovation is completed you will allow us the opportunity to serve you again.
It was a great stay and the people at the front desk were excellent. They even helped me label some memory sticks that I had to label for a RFP I had to turn in while in Austin. Great placeGenuine Hotels.com guest review
I arrived and was informed they had no water and they would not have any until 5am the next morning. Of course since the hotel was non-refundable I could not go somewhere else. I asked about brushing my teeth and the girl said " oh you can just grab a bottle of water and brush your teeth." She had not care in the world about them not having water and […] they offered no refunds or apologies for not having water. I found it interesting that the hotels around them had water but they did not. Read moreGenuine Expedia guest review
"Great location for truck parking"
If you need a quick stop in Austin with parking for truck and trailers these guys have a huge surface parking lot. Easy on and off I-35. Great big parking lot that is well lit. A little freeway road noise but not bad. Very comfortable King beds.Genuine Hotels.com guest review
"No hot water"
On my first morning there was no hot water to take a shower. I call the front desk and they sent up maintenance. He spent around 20 minutes try to fix it and then said he would go down stairs and it should work in 5 minutes. After 25 minutes and several calls down stairs, I finally gave up and asked that I move to another room. Quickly I packed up and […] as I was moving the person in the hall said he had not hot water and had to take a cold shower. He also said the day before he had no water for several hours. I am sorry but that is unacceptable. I also heard other people coming to the front desk and complaining. If they knew there was issues with the water, they should not have put people in the rooms that had no hot water. Now they did offer to bring me breakfast and gave me a few free drink coupons and I appreciate that but if something is wrong with the water, they need to notify their guests. We could have moved to another hotel but they obviously were more concerned with their bottom line than servicing their clients. Read moreGenuine Expedia guest review
"New Year mini vacation"
Nice, comfortable stay. Not luxurious but decent location.Genuine Hotels.com guest review
"open to all"
They were very helpful in locating the hotel in Austin. When I got there, the TV did not work. They had it fixed within minutes of the time I called them. Very responsive and helpful staff.Genuine Hotels.com guest review
"The staff is amazing"
Was disappointed with the size of the rooms, we were put in a handicap room and at first didn't seem like there was even a bathroom? The staff was super nice though, if you are in college its great! If you aren't spend more for a nicer place. It was less than 2 miles from the NYE party we were attending so location was good, also food around it, just […] not what I expected from a Marriot. Read moreGenuine Hotels.com guest review
"Close by work site"
It was a great stay! The staff was very friendly and I love how clean and comfortable the rooms are. Your hotel makes me feel at home. Thanks. :DGenuine Hotels.com guest review
"Austin Courtyard University"
Very comfortable with great staffGenuine Hotels.com guest review
"A comfortable stay"
THe hotel was really nice. Our rooms were clean and comfortable, and the staff was excellent.Genuine Hotels.com guest review
"Visiting UT Austin"
The hotel is adequate, although it feels dated. The price was good though. Close to UT.Genuine Hotels.com guest review
"Ok-ish for a short stay"
The hotel staff was incredibly friendly, helping find restaurants in the area and helping with packing our stuff for leaving when I failed to plan properly. However, a few things I found irksome. First, the water pressure and temperature was atrocious. It took about 30 minutes for the water to reach warm enough to get in and even then, the pressure […] was so low that it was difficult to wash. Second, and maybe not so much with the hotel, but I picked this property based on the Hotels.com stating it had a continental breakfast. It does, but it is not included in the price. It's an additional charge. When listed with a continental breakfast on the site and others that don't, I'm thinking it's included. Perhaps error on my part, but that ended up being money I hadn't anticipated to spend. Lastly, the room layout in regards to the door was a bit odd. There was a chair and ottoman right inside that made it difficult to get in with suitcases and bags. A minor inconvenience and most likely specific to certain rooms. Not a huge deal. All in all, a decent place to crash after having been at the convention center all day. Easy to get to and plenty of restaurants and things to do around it. Just was a little more money that I cared to spend for what I got. Read moreGenuine Hotels.com guest review
"Nice hotel for the cost"
Nice, comfy hotel for a nice inexpensive price! Expedia messed up our reservations so they upgraded us to a suite at no charge! Very nice staff.Genuine Expedia guest review
"Great Stay for the price!"
Extremely friendly staff and was very newly updated. Comfy beds and well taken care of.Genuine Hotels.com guest review
Everything was great about this hotel except the mattress was a little "saggy." Otherwise would have been perfect. Great service.Genuine Hotels.com guest review
Stay was decent but the room we were given was next to a noisy elevator :/Genuine Expedia guest review
"Great location - good price"
I paid about $100 including tax. The hotel is located next to 35, which is about 10 minutes from 6th street. The room was clean and the front desk woman was friendly and efficient. Breakfast is $10, which includes pancakes, waffles, cereal and fruits. The only thing this lacked was a microwave and refrigerator, which would have helped with leftovers […] from restaurants. Read moreGenuine Expedia guest review
We stayed 2 nights, Friday night when we returned about 10:45pm air conditioner broke- room very hot reported to front desk repair man could not fix they offered to move us to another hotel because there was nothing else available but it was already 11:15 and we were to tired to pack up and leave so we stuck it out and were told they would comp the […] night! Next morning 8:38am they call and are sending up repair man, he can't fix it- room needs new unit, was told we would be moved to another room so I pack up everything and about a hour later I call down to desk to see what's going on they say they can't move us they are going to replace unit ! So now I have to unpack again and I was told we would be compensated for Friday nights visit ! Well at check out on Sunday morning they would not compensate us anything all we got for all the inconvience was nothing. Very disappointing stay! Don't plan on staying here again! Read moreGenuine Expedia guest review
Water was not hot.Genuine Hotels.com guest review
"October 2013 Visit"
Very clean and exceptionally friendly staffGenuine Expedia guest review
"Austin university area"
Everything off I 35 is difficult to get to unless you know where you are going.Genuine Expedia guest review
"Ideal location to visit UT Austin"
In town to visit the UT Austin campus with my daughter. Great location.Genuine Hotels.com guest review
The staff was very helpful but the hotel was the worst Marriott we have ever stayed in.Genuine Hotels.com guest review
Awful hotel very run down and our bed was even broken! Will never stay there again!Genuine Hotels.com guest review
The room was small and cramped. The tub did not drain so you had to stand in a pool of water to shower. It took 3 flushes to clear the toilet. Breakfast was not included. For the price I paid, I could have stayed 3 nights at a Hotel 8 or Comfort Inn for bigger, nicer rooms with breakfast.Genuine Hotels.com guest review
Convenient location, quick check-in and nice staffGenuine Expedia guest review
"Just an okay hotel."
The hotel staff wasn't very friendly. We had a room that looked over mechanical equipment so that wasn't very nice. The bathroom is really small! The bed was comfortable though. For the price, it was just okay.Genuine Expedia guest review
breakfast is $10 and is free at other hotels.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear Guest, Thank you very much for leaving feedback for about your stay. As you pointed out, we do charge a small fee for breakfast however, that is because our kitchen staff prepares everything fresh daily. Thank you for choosing to stay with us and we look forward to having you back again the next time you are in the Austin area.
"Comfortable location 5 miles from downtown"
Upon our arrival we were met by the friendliest staff a guest could ever ask for. The staff was very knowledgable of the Austin area and provided us with recommendations for dining as well as Austin's nightlife. The room was comfortable and quiet. We plan on visiting Austin again in the future and will most definitely be staying here again,Genuine Expedia guest review
Response by Courtyard by Marriott Austin-University Area Dear Guest, Thank you so much for taking the time to leave feedback about your recent stay with us. We do take pride in our jobs and the service that we provide to the guests which has a direct impact on guest experience. Thank you again for staying with us and we definitely look forward to having you back the next time your travels bring you to the Austin area!
The rooms were clean friendly staff and quite.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear Leroy, Thank you very much for the feedback. Should you need anything further, please feel free to reach out to the hotel and we will be more than happy to assist you!
Will stay again!Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear Lorena, Thank you for staying with us. We look forward to having you back the next time your travels bring you to the Austin area!
Excellent accommodationsGenuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear Luis, Thank you for the feedback, we are glad you enjoyed your stay with us!
"Solid hotel - reasonably priced."
Nice staff - happy to help. Rooms were comfortable, although the bathroom was a bit small. Good location to get in/out of.Genuine Expedia guest review
Response by Courtyard by Marriott Austin-University Area Dear Jeff, Thank you for the wonderful feedback, it is greatly appreciated! Please remember us the next time you are in the Austin area as we would love to have you back!
I made a reservation at this hotel because we inadvertently came to Austin on a TU game weekend, and it was literally one of the last open rooms I could find. But once we got there my concern over it being next to the highway and having too much traffic noise was unsubstantiated. Traffic noise was never an issue. The staff was extremely friendly and […] helpful. The full breakfast for an additional fee was irritating at first, but realized quickly it was a fair price for the amount and quality of food offered. Plus my son only got oatmeal and some milk and they charged him a per item price instead of the full buffet price which I appreciated. The hotel was also very convenient for getting around Austin as it is located at a crossroads of two major arteries. Plus there were tons of restaurants nearby and almost any of the large retail stores you might need. The only complaint I have was the room felt very small, especially in the bath area. And with a family of four that was an issue, but not a deal breaker. Overall, I would go there again. Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Austin-University Area Dear Guest, Thank you for the feedback you have left for us as well as other travelers. We are conveniently located near the UT campus and other popular Austin attractions. We are located off of the highway however, the positioning of the building has a lot to do with the fact that there is very little noise that is heard. We do have the all you can eat buffet that does come with a small price however, as you pointed out if you only require a couple of items, we can charge per item too! Thank you for giving us a chance and we look forward to having you back the next time your travels bring you to the Austin area!
"over priced for the location and sevrice"
Over all was good. However, little over priced for what you get. Plus still we have to pay for breakfast.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear RigMike, Thank you for your valuable feedback as it is our best tool for improvement. Our rates fluctuate and depend greatly on the demand in the area. In addition, we do charge a small fee for breakfast as our culinary staff prepares the food fresh daily and does provide several plates that are made to order. We sincerely hope this does not prevent you from staying with us the next time your travels bring you to the Austin area as we would love to have you back!
"Just not worth it"
Small rooms. Overpriced. Wanted $10 for my "free" breakfast. Bathroom so small I couldn't turn around. in general, just not a good value. Easily paid twice what it was worth.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear John, I am very sorry you were not satisfied with your stay. We do charge for breakfast due to the effort to freshly prepare it daily. While are bathrooms are rather small, the rooms are a standard size and well kept. Should you require anything else, please feel free to reach out to the hotel and a member of the staff would be more than happy to assist you.
The hotel was plenty nice, the service was good too. You might want to stay a little bit closer for a ballgame though.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear Erik, Thank you for taking the time to leave feedback about your recent stay with us. I am glad the hotel and the staff were able to meet your needs while staying with us! With us being located just three miles north of the University we are one of the closest hotels without paying the high prices to stay downtown. Hopefully you will consider us again the next time you are in town!
"excellent customer service"
Best service I have received at a hotel in awhile.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear Paul, Thank you for taking the time to leave feedback and we are glad you enjoyed your stay with us. We look forward to having you back the next time your travels bring you to the Austin area. Should you need anything else, please feel free to reach out to the hotel and a member of the staff will be more than happy to assist you!
The room was very small and generic. Our friends who stayed there also had their room double sold and had someone walk in their room at 1:15 in the morning. We were pretty disappointed and expected more from a Marriott.Genuine Hotels.com guest review
"Excellent stay. 3 miles from the stadium."
We stayed here for the football game. Took a taxi to and from only cost $17 for the taxi which the hotel reserved for us. The Wifi is not so good though poor signal.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear Guest, Thank you for taking the time to leave feedback about your stay! I am glad the accommodations and the staff were able to exceed your expectations. Please let us know if we can be of any further assistance and we look forward to having you back again soon!
"A great and affordable place to stay!"
A great and affordable place to stay! Great A/C in the rooms!Genuine Expedia guest review
Response by Courtyard by Marriott Austin-University Area Dear Guest, Thank you for the feedback, we greatly appreciate it! Please let us know if we can be of any further assistance!
"Wish we had a refridgerator."
Good clean room but wish we had a regridgerate to put our drinks in.Genuine Expedia guest review
Response by Courtyard by Marriott Austin-University Area Dear Guest, Thank you for taking the time to leave feedback about your recent stay with us! We currently do not have enough refrigerators to put into all of the rooms however, we do have some available upon a first come first serve basis. The next time you stay with us, please check with the front desk and if one is available, we can most certainly get it to you at no additional charge!
I've been a courtyard customer for a long time. To be honest, this branch of the hotel is the worst.Genuine Expedia guest review
Response by Courtyard by Marriott Austin-University Area Dear Guest, I am very sorry that you were not completely satisfied with your stay while you were with us. The property is a little bit older but, it is well kept and we are hoping for a renovation in the near future. Please continue to check back with us and hopefully the next time your travels bring you to Austin, you will give us another chance!
Ryan at the front desk is what made our entire stay perfect!!! He made sure we had exactly what we needed (including a mini fridge when we got in at 2 a.m.), greeted us with a smile every time we walked in or out of the hotel without being awkward like some of the other hotel clerks can be, and was incredibly courteous the entire stay. The rooms were […] exquisite, breakfast wasn't the usual buffet style like others, & the amenities were always clean & tidy! I will definitely be writing a letter to corporate about how wonderful everything was, especially Ryan! Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear D’Anna, Thank you for taking the time to leave feedback about your stay! It seems as though we were able to exceed your expectations for your stay and that Ryan played a key part in that. I will most certainly share this with him and the rest of the team. Should you need anything further, please do not hesitate to reach out to the hotel and we will be more than happy to assist you!
"Nice hotel & staff."
Very comfortable beds. Nice staff and clean rooms. Only complaint is vanity area is too small.Genuine Expedia guest review
Response by Courtyard by Marriott Austin-University Area Dear Guest, Thank you for taking the time to leave feedback about your stay and for complimenting the staff. We are currently exploring opportunities that we do have in the rooms to see if there is anything that we might be able to do about them and the bathroom area is definitely an area of focus! Hopefully this does not prevent you from staying with us in the future as we would love to have you back with us! Please contact the hotel if you need anything further and an associate will be more than happy to assist you!
Great hotel experience. Have already recommended it twice. Will stay there again in future.Genuine Hotels.com guest review
Response by Courtyard by Marriott Austin-University Area Dear Guest, Thank you for your dedication and loyalty to the hotel! We look forward to having you back the next time your travels bring you to Austin!
"Rooms are tired and smelled of mildew!"
Staff were Pleasant, but facilities need help! Parking lot was small and unable to hold many cars, so I had to park on a different property.Genuine Expedia guest review
Wallpaper in the bathroom peeling. Room very small. Iron not working had to get a replacement. Plug by coffee pot not working had to find another plug.Genuine Expedia guest review
Response by Courtyard by Marriott Austin-University Area Dear Guest, I am very glad that you brought these items to our attention. We are presently working on going through the rooms and correcting the wall vinyl issues in the bathrooms. In addition, I am very sorry that the iron and one of the plugs did not work for you. We try our very best to ensure that everything in the room is in working order when a guest checks in however, on occasion, things like this do take place. I appreciate your patience while we corrected the issues for you though. Hopefully these items do not prevent you from staying with us in the future and if you need anything further, please do not hesitate to reach out to the hotel directly.
"Hotel parking lot to dark unsafe"
Nothing special about the place the people that works there is nice but everything is out datedGenuine Expedia guest review
Response by Courtyard by Marriott Austin-University Area Dear Guest, I am very sorry that you did not enjoy your experience while staying with us. Please understand that we do take guest safety very seriously and do everything we can to ensure a safe environment. Please let us know if you need anything further and a member of the hotel staff will be more than happy to assist you.
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