Very nice hotel, but unfortunately the $10 charge for the wifi that never worked was our conversation topic as we left.Genuine Hotels.com guest review
Absolute best stay we have had anywhere. So nice and clean. Everyone was more than helpful. We needed somethig for our day anf they went out of their way to find it for us.Genuine Hotels.com guest review
This trip was for the TIB Annual Conference. The conference was amazing and the accommodations from the hotel were excellent.Genuine Hotels.com guest review
This a very nice place to enjoy with your spouse. I would stay there again.Genuine Hotels.com guest review
"weekend get away"
Our stay there was great we have been coming here for the last five years for a weekend getway love this place will be coming back.Genuine Hotels.com guest review
"Staff was awesome!!"
The staff was very eager to make sure we were pleased. The first room was a view of the roof with rocks. I asked to be changed and they gave us a better room with a view of the city and lakes. The hotel was clean and the people were friendly. I would definitely recommend and stay again. You do have to be careful as with most resort hotel, perks cost […] if you use them. Read moreGenuine Hotels.com guest review
Stayed for at Omni to attend a Dallas Cowboys game. Convenient right off the interstate and in close proximity to dining and shopping areas. Rooms were kind of outdated with phones and no usb plugs. Rooms are very small for the amount you pay but overall cleanliness and comfort of room was good.Genuine Hotels.com guest review
Hailey was wonderful! Sent to dirty room, she fixed it without a blink and sent up fruit and cheese tray.Genuine Hotels.com guest review
"Not what I expected from this class of hotel."
Probably won't stay here again unless it was close to where I needed to be. Room we got had card in it for someone else. The fridge and microwave we requested were totally beat up...worked but this class of hotel should have better equipment. Sat on hold for 15 min to get to front desk...pool on our second day had only 1 towel available. The good side […] of things was that the place was clean...staff was friendly...and breakfast was good (and though not free). Read moreGenuine Hotels.com guest review
It was a little bumppy at first because of the hold on my credit card for extras but we resolved that. We had a great stay.Genuine Hotels.com guest review
"Night away from the kids."
relaxing.Genuine Hotels.com guest review
"Luxury for less"
Gorgeous hotel with friendly staff, excellent restaurant, and proximity to fun.Genuine Hotels.com guest review
So I noticed a lot of missed areas for cleaning could try harder cleaning under things found wrappers of candy and behind the mini bar was broken glass and tons of dirt. Desk staff was awesomeGenuine Hotels.com guest review
This is the only hotel in Dallas u will stay at. It's always been one of the best, the quietest, and one of the most elegant.Genuine Hotels.com guest review
"Great Hotel, Great Price"
Very nice room, beautiful hotel, friendly staff, and quick room service. Couldn't ask for more.Genuine Hotels.com guest review
Excellent hotel, clean, comfortable.Genuine Hotels.com guest review
I enjoyed the stay very much. Friendly staff especially the breakfast in the restautant which was great.Genuine Hotels.com guest review
Absolutely perfect!Genuine Hotels.com guest review
It was a great local getaway. I had no issues, the hotel was in a nice location and it was convenient. I enjoyed my stay. I will definitely be returning.Genuine Hotels.com guest review
I was able to sleep but when I was checking in they did not Want to accept my temporary debit card just because it didn't have my name on it which was the same one I used to book and pay for the room. Also I wanted to stay at the omni in downtown and it never showed any other options of there being more than one omni so I thought I booked the only omni […] and I was far from everything. I was very appreciative of the girl who helped me find medicine for my head ache good customer service. Thank you Read moreGenuine Hotels.com guest review
Great hotel. The only hiccup is that the hotel required a $50. damage deposit which I have never encountered before. I am still waiting to verify if that deposit has been credited.Genuine Hotels.com guest review
It was unbelievably cool out for July this year and the pool was supposed to be heated, it didn't feel too warm once in. Luckily they had a jacuzzi in the locker room, but after 15 min of that it was time to go back to the room. We would have rather swam for longer. The room was nice and clean however it did not come with a microwave to reheat left […] overs from the grill or where we went out to eat, so we ate things cold. The beds did not look like queen beds more like full sized, I have a queen at home, I know the difference. The staff was really nice, especially the waiter at the grille. My son ordered a peanut butter and jelly sandwich off the kids menu and it came on toast, that is not normally how a kid would eat one. I would have liked to be warned as he didn't touch it, I'm not one to complain so I didn't. It also said Dover's Grill but the menu didn't have burgers on it for my teenage son, we had to ask if they had some and the waiter directed us to the bar menu. I think the menu should be reconfigured. Over all my family had a great time swimming in the jacuzzi and just relaxing the whole weekend. These are just minor flaws that we experienced Id definitely go back but next time more prepared. Read moreGenuine Hotels.com guest review
"Had a great stay."
We had a nice clean room. The bed was super comfortable and the shower had good water pressure. Our only issue was when we drove up to registration and we were walking in, this bellboy asked for our keys. Why? The people behind us checking in were not asked for their keys. Then when we were done checking in we headed back to our car but the bellboy […] still had our keys and he was no longer at the door. We had to wait for him to come back down. Read moreGenuine Hotels.com guest review
"Excellent Services @ OMNI"
I LOVE TO THANK ALL THE FRONT DEST STAFF AND THE ROOM SERVICES PERSONEL......I HAD AN AWESOME RELAXATION IN MY ROOM (1121). THANK YOU OMIN! @ PARK WEST. I WILL COME BACK..Genuine Hotels.com guest review
"Recommend for the working class"
The only negative is that I could not get the room cool enough at night - but I am like a polar bear. The staff is so very friendly, from giving you a cold bottle of water when you come in from a run to the wine steward who gives a great pour. Room service was timely, servings generous size.Genuine Expedia guest review
This is the worst service I have had in a four or five star hotel (depending on which rating service). After check in I was meeting a client in the restaurant at 2pm. We went there only to be told the restaurant was closed and we would have to move to a table in the bar. Once seated there we were told we had to move to the actual bar. After moving to […] the bar the bartender came by and said we could not sit there we would have to move to the bar down the hall. No one at any time apologized for any inconvenience and I was embarrassed in front of a client. Upon check out I call for bell service and valet to bring my car around. I received a call back saying there was not anyone available for bell service so I asked if someone could bring a cart she said she would see if she could find someone. I finally carried my bags to the elevator one at a time and the girl I was talking with was on the elevator with a cart. At the front door I asked her if my car was brought around and she once again stated that all of the valet service were unavailable having taken the shuttles out. They said the would try and find my car would I please describe it. At this point this was laughable. I finally found my car and left making me 5 minutes late for my appointment. Will be telling everyone I know about this. Read moreGenuine Hotels.com guest review
"Great weekend get away!"
So we informed the check in clerk that we were staying for a whirl wind honey moon and while we were gone he left us a wonderful surprise of champagne and chocolate covered strawberries. The facilities were so nice and the people were very polite. Will visit again.Genuine Expedia guest review
"4 nights, wonderful"
I would say 5 star if the carpet in room was vacuumed, we found plastic tags from clothes maybe hard for vacuum to pick up but we have a 17 month old that explores. Also there was one specific restaurant staff server/host that was not nice, very pushy. But everything else and everyone was great.Genuine Expedia guest review
Very close to airport. Perfect for buisiness trips. Not the greatest choice for vacations. Clean and sharp looking. Nice amenitiesGenuine Hotels.com guest review
Good rate, clean room. Some guests around my room were making noise outside. A moth appeared in the room.Genuine Hotels.com guest review
Really enjoyed our stay. Wish the rooms had better noise canceling did and walls. I could hear everyone out in the main seating area on our floor.Genuine Expedia guest review
Omni hotels are nice we have always enjoyed our stays but this hotel is in need of some repair. Nothing major but bathtub was rusty, paint chipping in some places and the AC unit knocked loudly but they did repair it quickly which was nice. The pool offered a movie for the kids at sunset which was so much fun. Overall the hotel was nice and we would […] stay again. Read moreGenuine Hotels.com guest review
There was a lot of construction I know this is not the hotels fault. That as the only problem I hadGenuine Hotels.com guest review
"close to most must see sights"
HAD ANOTHER GREAT STAY AT THE OMNI !!! SHOUT OUT TO THE STAFF AT THE FRONT DESK, FOR ALWAYS MAKING MY STAY GREAT AND BEING SOOO HELPFULL NO MATTER WHAT TIME OF DAY, AND WHAT TIME OF NIGHT !!! ( SUPER STAY LIKE ALWAYS )Genuine Hotels.com guest review
"You want 5 stars? Give me wifi"
Exceptional reception area and attentive staff. Coffee shop (starbucks) open early to late - great after a meal out. Disappointing that they charge for wifi but what annoyed me is that the log on page is deceptive, making you believe that it is free. If I can get free wifi in McDonalds I would expect a 4 star hotel to do the same. To be fair they removed […] the charge when I complained. Read moreGenuine Hotels.com guest review
Excellent. Everything was great!!!!Genuine Hotels.com guest review
I liked everything except the pillows. They could have been a bit more comfy.Genuine Hotels.com guest review
Exceptional customer service from beginning to end very quit location. Close to interstate. Minutes away dining shopping and children activities. Will stay againGenuine Hotels.com guest review
"Not for the average traveler"
The Omni Park West was a very nice hotel for a "higher end" hotel. The rooms were comfortable and well kept but there was a charge for almost everything in the room. There was a charge to use the refrigerator and the room did not have a microwave for use. There are not any nearby restaurants in the area as the hotel is located near an industrial park. […] I would have rather stayed at a Choice Hotel or Hilton owned hotel as the accomodations would have suited me better. I would have felt more comfortable rolling an ice chest through the lobby of that style of hotel. Read moreGenuine Hotels.com guest review
Had a very enjoyable stay. Would highly recommend. Great breakfast and friendly staff!Genuine Expedia guest review
"Nice hotel for travel"
Good location and quiet place. And it is also has convenient transportation location. My family enjoyed kindness of staff and large clean room. We will be here again definitely.Genuine Expedia guest review
We just need to a place to stay for a few hours to get ready for our anniversary date. Found this on sale and reserved a room. We walked in and it was so nice. They asked if we were celebrating anything and I told them yes, it was our anniversary. They sent chocolate covered strawberries and champagne to our room. No charge. They were very friendly, […] helpful, and will definitely stay again. Read moreGenuine Hotels.com guest review
"Very peaceful place to trip."
I loved it! I will definitely stay at the Omni park west again.Genuine Expedia guest review
"Not up to st as standards"
The Hotel was very quiet but...no info in the room about the Hotel amenities. Room was very small. The staff had no info about their restaurants. Not what we expected for an Omni.Genuine Hotels.com guest review
Its the little things that make or break a hotel. Coffee in room, fine but never a stir stick..? Vacuums must not work well. Always stuff on carpet... Service at pool was very poor. The bar closest to the poll was closed . Had to go to the front of the hotel to the bar. Lots of small stuff.Genuine Hotels.com guest review
I found the staff to be just excellent. From managers to the restaurant and the front desk staff! The price quality ratio can not be beat in Dallas. This is the only hotel in Dallas to stay at. We will return soon. Thanks.Genuine Hotels.com guest review
I loved it!Genuine Hotels.com guest review
"Best hotel view in Dallas"
Excellent hotel and great staff! They deserve five stars all the way. Only thing was Internet was not free. Hope they will make it free in the future.Genuine Expedia guest review
I LOVED OUR STAY AT THE HOTEL, THE STAFF AND THE ROOM WAS VERY NICE. THE ROOM WAS VERY CLEAN AND THEIR WAS SO MUCH TO DO AT THE HOTEL, DIDT REALLY WANNA LEAVE. I WOULD STAY AGAIN AND AGIN...NO COMPLAINTS... KEEP UP THE GOOD JOB !!!!Genuine Hotels.com guest review
Great location. Staff member from Mandeville, Louisiana (sorry I forgot her name ) was very helpful when getting back to the hotel when all the on ramps to 635 were shut down at 9pm. Also when we got back to the hotel they allowed and prepared meal from the restaurant's main menu after hours instead of the bar menu. John was very pleasant.Genuine Hotels.com guest review
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