"Had a great stay."
We had a nice clean room. The bed was super comfortable and the shower had good water pressure. Our only issue was when we drove up to registration and we were walking in, this bellboy asked for our keys. Why? The people behind us checking in were not asked for their keys. Then when we were done checking in we headed back to our car but the bellboy […] still had our keys and he was no longer at the door. We had to wait for him to come back down. Read moreGenuine Hotels.com guest review
"Excellent Services @ OMNI"
I LOVE TO THANK ALL THE FRONT DEST STAFF AND THE ROOM SERVICES PERSONEL......I HAD AN AWESOME RELAXATION IN MY ROOM (1121). THANK YOU OMIN! @ PARK WEST. I WILL COME BACK..Genuine Hotels.com guest review
This is the worst service I have had in a four or five star hotel (depending on which rating service). After check in I was meeting a client in the restaurant at 2pm. We went there only to be told the restaurant was closed and we would have to move to a table in the bar. Once seated there we were told we had to move to the actual bar. After moving to […] the bar the bartender came by and said we could not sit there we would have to move to the bar down the hall. No one at any time apologized for any inconvenience and I was embarrassed in front of a client. Upon check out I call for bell service and valet to bring my car around. I received a call back saying there was not anyone available for bell service so I asked if someone could bring a cart she said she would see if she could find someone. I finally carried my bags to the elevator one at a time and the girl I was talking with was on the elevator with a cart. At the front door I asked her if my car was brought around and she once again stated that all of the valet service were unavailable having taken the shuttles out. They said the would try and find my car would I please describe it. At this point this was laughable. I finally found my car and left making me 5 minutes late for my appointment. Will be telling everyone I know about this. Read moreGenuine Hotels.com guest review
Very close to airport. Perfect for buisiness trips. Not the greatest choice for vacations. Clean and sharp looking. Nice amenitiesGenuine Hotels.com guest review
Good rate, clean room. Some guests around my room were making noise outside. A moth appeared in the room.Genuine Hotels.com guest review
Omni hotels are nice we have always enjoyed our stays but this hotel is in need of some repair. Nothing major but bathtub was rusty, paint chipping in some places and the AC unit knocked loudly but they did repair it quickly which was nice. The pool offered a movie for the kids at sunset which was so much fun. Overall the hotel was nice and we would […] stay again. Read moreGenuine Hotels.com guest review
There was a lot of construction I know this is not the hotels fault. That as the only problem I hadGenuine Hotels.com guest review
"close to most must see sights"
HAD ANOTHER GREAT STAY AT THE OMNI !!! SHOUT OUT TO THE STAFF AT THE FRONT DESK, FOR ALWAYS MAKING MY STAY GREAT AND BEING SOOO HELPFULL NO MATTER WHAT TIME OF DAY, AND WHAT TIME OF NIGHT !!! ( SUPER STAY LIKE ALWAYS )Genuine Hotels.com guest review
"You want 5 stars? Give me wifi"
Exceptional reception area and attentive staff. Coffee shop (starbucks) open early to late - great after a meal out. Disappointing that they charge for wifi but what annoyed me is that the log on page is deceptive, making you believe that it is free. If I can get free wifi in McDonalds I would expect a 4 star hotel to do the same. To be fair they removed […] the charge when I complained. Read moreGenuine Hotels.com guest review
Excellent. Everything was great!!!!Genuine Hotels.com guest review
I liked everything except the pillows. They could have been a bit more comfy.Genuine Hotels.com guest review
Exceptional customer service from beginning to end very quit location. Close to interstate. Minutes away dining shopping and children activities. Will stay againGenuine Hotels.com guest review
"Not for the average traveler"
The Omni Park West was a very nice hotel for a "higher end" hotel. The rooms were comfortable and well kept but there was a charge for almost everything in the room. There was a charge to use the refrigerator and the room did not have a microwave for use. There are not any nearby restaurants in the area as the hotel is located near an industrial park. […] I would have rather stayed at a Choice Hotel or Hilton owned hotel as the accomodations would have suited me better. I would have felt more comfortable rolling an ice chest through the lobby of that style of hotel. Read moreGenuine Hotels.com guest review
We just need to a place to stay for a few hours to get ready for our anniversary date. Found this on sale and reserved a room. We walked in and it was so nice. They asked if we were celebrating anything and I told them yes, it was our anniversary. They sent chocolate covered strawberries and champagne to our room. No charge. They were very friendly, […] helpful, and will definitely stay again. Read moreGenuine Hotels.com guest review
"Not up to st as standards"
The Hotel was very quiet but...no info in the room about the Hotel amenities. Room was very small. The staff had no info about their restaurants. Not what we expected for an Omni.Genuine Hotels.com guest review
Its the little things that make or break a hotel. Coffee in room, fine but never a stir stick..? Vacuums must not work well. Always stuff on carpet... Service at pool was very poor. The bar closest to the poll was closed . Had to go to the front of the hotel to the bar. Lots of small stuff.Genuine Hotels.com guest review
I found the staff to be just excellent. From managers to the restaurant and the front desk staff! The price quality ratio can not be beat in Dallas. This is the only hotel in Dallas to stay at. We will return soon. Thanks.Genuine Hotels.com guest review
I loved it!Genuine Hotels.com guest review
I LOVED OUR STAY AT THE HOTEL, THE STAFF AND THE ROOM WAS VERY NICE. THE ROOM WAS VERY CLEAN AND THEIR WAS SO MUCH TO DO AT THE HOTEL, DIDT REALLY WANNA LEAVE. I WOULD STAY AGAIN AND AGIN...NO COMPLAINTS... KEEP UP THE GOOD JOB !!!!Genuine Hotels.com guest review
Great location. Staff member from Mandeville, Louisiana (sorry I forgot her name ) was very helpful when getting back to the hotel when all the on ramps to 635 were shut down at 9pm. Also when we got back to the hotel they allowed and prepared meal from the restaurant's main menu after hours instead of the bar menu. John was very pleasant.Genuine Hotels.com guest review
"happy in las colinas"
It was a convenient location and a friendly staf.Genuine Hotels.com guest review
We were in Dallas for two concurrent volleyball tournaments for our daughters and decided that it would be better on us off we just stayed in Dallas for the night instead of going back to FW just to come back in the morning. Looked online for stars, proximity, and price. Holy Cow - a $250 room for $100!?! That was a no-brainer. The hotel was high-end, […] really close to the highway (but dead silent), and in a really nice, yet sparsely populated area. Restaurants are close, but you'll need to drive. They let us check IN at noon, and they brought milk and cookies to the room which we discovered after the last game of the day. They seem to really have their game on and I would definitely stay here again, as well as out relatives up here. No regrets. Read moreGenuine Hotels.com guest review
"close to everything without the crowd"
comfortable, quiet, cleanGenuine Hotels.com guest review
I had a great stay at this Omni staff was great excellent retaurantGenuine Hotels.com guest review
"Expensive but comfortable."
Room service was great, though I had to call down again for the dessert. Staff was friendly. The toilet stopped flushing and it took 2 calls to get that looked after. The room was clean and comfortable but I've had better for the price.Genuine Hotels.com guest review
"Adequate Hotel, Above Average Staff"
This is an adequate hotel, that is starting to show its age a bit. Not particularly close to anything, but was relatively convenient for a conference in Las Colinas, a quick visit to family in Keller, and some wandering in and around downtown. Hotel staff were exceedingly friendly. Room was a bit run-down and not pristinely clean. The Omni Las Colinas […] (fully-booked by the time I attempted to make my reservation), where I attended a conference during my stay, seemed like a better choice based on the facilities and services. Read moreGenuine Expedia guest review
Had a long day with airport mess ups and the Omni really went out if there way to make it easier.Genuine Hotels.com guest review
"O/N for DMA-visit"
We enjoyed our stay, free parking, nearby shopping opportunities and the visit to the Dallas Museum of Art very much. A suggestion to the Omni-hotel Park West would be to make a clear distinction to the Omni hotel Downtown Dallas location to avoid mix-ups.Genuine Hotels.com guest review
I like The ómni hotelGenuine Hotels.com guest review
"Quick get away"
This trip was just a one night get away for me and my girlfriend. Overall our stay was wonderful. The only thing I was even remotely dissastified with was the valet parking. I was not greated at my car, I had to go find some one. And then when I wanted to retrieve my car, it took longer than I felt it should have. Other than that, I was very pleased […] with our stay. Read moreGenuine Hotels.com guest review
The room was very spacious and clean. Service personnel were very nice. Only stayed one night but it was very nice.Genuine Hotels.com guest review
"The hotel was nice."
Waited and waited for Bell hop but once we unloaded our car and got the cart one appeared. He was nice and gave us some waters.Genuine Expedia guest review
I stay at this hotel when in town for business or for pleasure (when some of my other favorites are too expensive). My says have always been great.Genuine Hotels.com guest review
This hotel has great friendly staff, clean rooms, and very fast service it was an awesome stay will definitely stay again!Genuine Hotels.com guest review
"Very nice place to stay very quite"
The guest services where excellent they has great customer serviceGenuine Expedia guest review
"Great Visit in Dallas"
From check in to wine with dinner - it was a great stay!!!Genuine Hotels.com guest review
Love the hotel everything was great....the only thing that i have to say that i had a problem with... is that my room wasn't readyGenuine Hotels.com guest review
Spent my 1 year anniversary here which is close to six flags. Wish there were more night life activities available around but for the most part our stay was great!Genuine Hotels.com guest review
"Great hotel in an awful location"
The hotel is gorgeous, the staff are wonderful and the rooms are great... it's just that it's all in the middle of nowhere. If you can afford staying downtown and renting a car to come out here for your conference, do it!Genuine Hotels.com guest review
"Hotel is old, smells and needs to be upgraded"
The room itself is big and it was clean, but in my room there was an odor from the bathroom like it was cleaned with dirty towels. It just smelled like it was previously flooded and never dried out or something. The comforter is an old damask one and you can see the wear and tear on it. It probably would be better for them to switch out to all white […] comforter with nice white sheets to update the place. When you walk into the hotel, there is a nice perfume smell, but it's overwhelming. It makes me feel like they are trying to cover something up like a moldy smell? I think this hotel is long overdue for an upgrade. Read moreGenuine Hotels.com guest review
"Excellent stay, would definitely recommend"
One of my requirements was an indoor spa because of my muscle spasms after traveling. Very few hotels in my price range offered that amenity. I was very pleased with my experience at this hotel. It was clean, the bed was comfortable, the spa room although small met my needs. I'm a photographer so they put me in a room at the end of the hall where the […] view of the water outside was just beautiful the next morning. I would definitely stay here again. Read moreGenuine Expedia guest review
"Great hotel and excellent food and service."
Everything was excellent except that I specifically asked Expedia several times before reserving if Omni had a free shuttle to airport and was reassured with a yes and that was not the case and cost me $40 each way!!!Genuine Expedia guest review
"Clean and very decent stay"
Great location and very friendly staff. Good Ambiance.Genuine Expedia guest review
"Nice but have stayed at better"
The hotel itself is pretty and clean. Have stayed at other hotels right in downtown dallas for same price. That hotel offered a Free full breakfast buffet and a free cocktail hour. Omni had no perks for guests. Perks plus location for same price means a stay downtown next timeGenuine Expedia guest review
I come to the Omni hotel about once every month and usually the visit is great and there are no issues, however, this recent visit was very dissapointing. First, the staff was very disappointing and did not make me feel like a comfrontable guest. One of the front desk workers was cold to me and didn't show a welcoming vibe. Second, the sanitary of the […] room was horrible. The morning of my departure, I found a cockroach on the tv stand. This was a very shocking find and I was mortified that I would ever find an insect in the hotel room. I even took photos of the insect.This was an issue that had never happened to me, but now that it has I will be very cautious of my surroundings at Omni from now on. Although after informing the front desk, a kinder staff member gave me a free breakfast ticket. Read moreGenuine Expedia guest review
"Very Pleasant Stay"
Although it was a little far from Market, the drive was not so bad. About 15 min. The Hotel Staff was courteous and friendly. The Concierges drove us to dinner in the shuttle and picked us up. The Rooms were clean and very spacious. I would definitely recommend this hotel to anyone.Genuine Expedia guest review
The toilet kept leaking and refilling about every 4 minutes, I turned the water off and called the staff in the morning. I told them the flapper needed replacing. I got back to my room that evening and the toilet seemed okay until I flushed it, then every 4 minutes same thing. The other thing was that the second evening there was some event going on […] that took up almost all of the parking available. The only parking available was on the top floor of the parking garage, not fun when the wind chill was around 10. Read moreGenuine Expedia guest review
My wife and I were traveling from KC to Houston for a wedding and needed a stop-over for a night in Dallas. We decided to splurge a bit and stay at a nice hotel so booked the Omni at Park West sight-unseen on a Thursday night. The hotel location was very handy to our travel route but also felt somewhat separated from the busiest traffic. The service […] and amenities at the hotel were great and our room was very clean and comfortable. We decided to eat dinner at the hotel rather than venturing out so we checked out the menus for the four dining options available. We chose to eat at the Wine Thief where we thoroughly enjoyed a very nice light dinner of several "small plate" items, a great bottle of wine and an interesting conversation with the hosts. I'm sure the Omni caters to mostly business travelers and large groups, but we certainly felt welcome as well for our one-night stay. Read moreGenuine Expedia guest review
"Excellent choice of hotel away from downtown."
Beautiful hotel. Comfortable room.Genuine Hotels.com guest review
"Comfortable clean room after a busy day"
The front desk personals are professional and friendly. The hotel restaurant is a bit "high end" in the price but the food was good in both taste and presentation. I bagged part of the bread basket for breakfast next morning and it was still very tasty. The hotel is in a business area and not close to any restaurants or shopping. Other wise I had a […] great short 1 night stay with clean room, very hot shower, and quiet environment. Read moreGenuine Hotels.com guest review
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