I come to the Omni hotel about once every month and usually the visit is great and there are no issues, however, this recent visit was very dissapointing. First, the staff was very disappointing and did not make me feel like a comfrontable guest. One of the front desk workers was cold to me and didn't show a welcoming vibe. Second, the sanitary of the […] room was horrible. The morning of my departure, I found a cockroach on the tv stand. This was a very shocking find and I was mortified that I would ever find an insect in the hotel room. I even took photos of the insect.This was an issue that had never happened to me, but now that it has I will be very cautious of my surroundings at Omni from now on. Although after informing the front desk, a kinder staff member gave me a free breakfast ticket. Read moreGenuine Expedia guest review
"Very Pleasant Stay"
Although it was a little far from Market, the drive was not so bad. About 15 min. The Hotel Staff was courteous and friendly. The Concierges drove us to dinner in the shuttle and picked us up. The Rooms were clean and very spacious. I would definitely recommend this hotel to anyone.Genuine Expedia guest review
The toilet kept leaking and refilling about every 4 minutes, I turned the water off and called the staff in the morning. I told them the flapper needed replacing. I got back to my room that evening and the toilet seemed okay until I flushed it, then every 4 minutes same thing. The other thing was that the second evening there was some event going on […] that took up almost all of the parking available. The only parking available was on the top floor of the parking garage, not fun when the wind chill was around 10. Read moreGenuine Expedia guest review
My wife and I were traveling from KC to Houston for a wedding and needed a stop-over for a night in Dallas. We decided to splurge a bit and stay at a nice hotel so booked the Omni at Park West sight-unseen on a Thursday night. The hotel location was very handy to our travel route but also felt somewhat separated from the busiest traffic. The service […] and amenities at the hotel were great and our room was very clean and comfortable. We decided to eat dinner at the hotel rather than venturing out so we checked out the menus for the four dining options available. We chose to eat at the Wine Thief where we thoroughly enjoyed a very nice light dinner of several "small plate" items, a great bottle of wine and an interesting conversation with the hosts. I'm sure the Omni caters to mostly business travelers and large groups, but we certainly felt welcome as well for our one-night stay. Read moreGenuine Expedia guest review
"Excellent choice of hotel away from downtown."
Beautiful hotel. Comfortable room.Genuine Hotels.com guest review
"Comfortable clean room after a busy day"
The front desk personals are professional and friendly. The hotel restaurant is a bit "high end" in the price but the food was good in both taste and presentation. I bagged part of the bread basket for breakfast next morning and it was still very tasty. The hotel is in a business area and not close to any restaurants or shopping. Other wise I had a […] great short 1 night stay with clean room, very hot shower, and quiet environment. Read moreGenuine Hotels.com guest review
Room was great but you could hear every noise from the hallway and surrounding rooms.Genuine Hotels.com guest review
"I will definetaly be staying here again!!"
I loved my stay at the Omni!! It had everything I dream about in a hotel and more!! Everything was awesome!! I couldn't have asked or wished for anything more!! I slept like a baby and had a great breakfast....Genuine Hotels.com guest review
"My chose of hotels. Never disappointed."
Never disappointed.Genuine Hotels.com guest review
"Good value for the price"
All of the staff was very friendly and accommodating. The room was very clean and enough space not to feel cramped. I would definitely recommend it.Genuine Hotels.com guest review
nice hotel, great location to Irving and the Airprort. I would have expected a little more "flair" from an Omni Hotel I was a little diapointed in the bed, and I wa given 2 queens instead of thr king I paid for, the desk made no appology for the mistake. Other than that the hotel is new and clean.Genuine Hotels.com guest review
Nice clean room and great service. Ordered room service and the food was extremely bland and not at all worth the 65 I paid for it. I recommend eating outside of the hotel. I was double charged accidentally but when I called back they fixed it. The service I received was excellent. Just a few minor glitches. I would stay here again...probably their […] other location because this location didnt have anything around it. Read moreGenuine Hotels.com guest review
"Overall good stay"
We've stayed at this hotel several times and always have a great time. The rooms are spacious and clean and the food is good. The only drawback of this experience was that we had to wait several minutes at checkin before anyone acknowledged us let alone helped us. Yes it was New Year's Eve but I still expected better. Other than that, the service was […] great. The lady who delivered the room service was friendly and efficient and check out was nice as well. Read moreGenuine Hotels.com guest review
"First time stay"
The hotel, from the valet to room service was a pleasent surprise. I recommend Omni as a 5 star Hotel.Genuine Hotels.com guest review
"Nice, clean hotel for a stay in the Metroplex."
The hotel was what I expected from the good reviews. I only have some minor issues such as the failure to replenish toiletries (soap).Genuine Expedia guest review
"staff was exceptional"
we decided to stay a bit farther from the AT&T Stadium in order to get a better rate. The staff was extremely helpful. Plenty of restaurants and fast food near by.Genuine Hotels.com guest review
Overall the hotel was very nice. The desk in the room was standing on its last leg. The view was of the roof.Genuine Expedia guest review
My only objection was re: having to pay a daily fee for wifi.Genuine Hotels.com guest review
Great hotel but only two smaller pillows on bed and room would not cool down...little disappointing.Genuine Hotels.com guest review
Great stay and staff. The bar was fun and had great food! I will stay again on my next trip.Genuine Hotels.com guest review
The facility and it's provisions are great.Genuine Hotels.com guest review
"Great access on and off the highway."
Nice staff and very clean. Amenities of home.Genuine Expedia guest review
Nice size rooms with very comfortable beds. The breakfast buffet was excellent and the cooks catered to my sensative diet. A definate return visit when I return to Dallas!Genuine Hotels.com guest review
Gorgeous hotel great staffGenuine Hotels.com guest review
"Definitely not a 4 star hotel"
The room had a good view but the glass had dust and smudges on the outside which spoiled the view. The guest services told they could only clean the glass from inside and not outside. The TV did not have any HDMI/USB port inputs. The hotel key card did not work. They re-programmed and it still wouldn't work. Embarassing!!!Genuine Expedia guest review
"Upscale hotel close proximity to restaurants"
Very courteous staff and nice hotel, including turndown/chocolate at night. Definitely plan to stay here again.Genuine Expedia guest review
"Beautiful hotel with large rooms. Very comfortable"
We enjoyed our stay immensely. Excellent, attentive staff. Large guest room. Beautiful hotel interior and exterior. The food in the restaurant and room service was very good. We made the mistake of ordering breakfast the first day off the card left in the room, but learned that there was a menu hidden in the desk drawer that offered a much wider selection […] of food. The food was the best I have ever had in a hotel and certainly rivals many restaurants. Nice touch of having complimentary hot cider in the lobby. Discovered a new wine in the bar that will become my new favorite. Great place! You cannot go wrong with this choice. Read moreGenuine Expedia guest review
"Good Choice Near DFW"
Overall, very nice place. Room Rate for weekend stay was very good. Newer hotel, very clean. Staff very helpful.Genuine Hotels.com guest review
My wife and I were very satisfied with the room and the location of the hotel. This was the first hotel that I've stayed at in a long time where I did not wake up with sinus congestion or a back ache. The price was very fair for a 4-star hotel, but I would recommend bringing your own beverages and snacks. It was very convenient to downtown Dallas and […] the DFW airport, although I-635 is a very terrible road with all the construction going on at this time. We had to bail off the highway and drive through some back roads to avoid the traffic jam that was as far as the eye could see. This is not the hotel's fault, and hopefully the problem will be fixed when the construction is complete. For now, I would recommend coming in via I-35E instead of the Lyndon B. Johnson Freeway (635) if at all possible. I definitely recommend this hotel to anyone who wishes a good, comfortable night stay. Read moreGenuine Hotels.com guest review
I have lived in the Dallas area before but never really knew about this hotel. The staff was very accommodating and the rooms were quite comfy. The breakfast was also very nice each morning.Genuine Expedia guest review
Will stay againGenuine Hotels.com guest review
"Great stay at the Omni"
This was my first try at choosing the four star mystery hotel using Expedia, and it turned out great! Ended up in the area that I was wanting at a great hotel, with free parking and a friendly/helpful staff. Overall great experience and would stay there again. Only regret is that I never got a chance to try any of the three restaurants.Genuine Expedia guest review
Staff was super friendly! I'll stay here againGenuine Hotels.com guest review
Everthing good except the pillows for the were very flat. Buy some new pillowsGenuine Expedia guest review
"Wonderful hotel and fantastic service"
Great service and I had an absolutely wonderful stay. Great ammenties and the best part a starbucks yes. Thanks for a wonderful experienceGenuine Expedia guest review
"Great Place to stay"
Had an Amazing Experience with Staff & Room. Hotel staff was very very helpful in providing service. They go beyond their duty to provide Amazing Service. Perfect location over looking lake. Had a great time over the weekedGenuine Hotels.com guest review
"relaxation in comfort"
Great service, helpful and professionalGenuine Hotels.com guest review
Very friendly hotel staff. Very quite area of dallas away from the construction and secluded away from things, but close enough to things to be 10-15 minutes away from everything.Genuine Expedia guest review
It wascomfortable, clean and convinience.Genuine Hotels.com guest review
The hotel was beautiful, staff was friendly and helpful. The restaurant was very nice and friendly. Our room was huge! The bathroom was also larger than most. I would definitely stay there again.Genuine Expedia guest review
"A nice retreat"
The hotel was lovely and the dining was terrific. We were pleasantly surprised to receive a milk and cookie turndown service shortly after we arrived. That was a big hit with the kids. I was surprised that I couldn't find a list of hotel amenities in the room. We found only a menu for roomservice, but had to go wandering the hotel to figure out if there […] was a gym and pool. It was too cold to swim, but we were looking forward to a hot tub soak. To our surprise, there was not hot tub and the kids were very disappointed about that. Overall it was a nice stay. Read moreGenuine Hotels.com guest review
Hotel was clean and welcoming. Hotel staff were phenomenal. Excellent customer service. Rooms were comfortable as were beds. Check out was a breeze. Provided an activity bag for my daughter. Very family friendly :) will stay againGenuine Hotels.com guest review
It was a very nice hotel! Will stay here again but....I had a couple drinks at the bar and tipped the bartender $8 but when I reviewed my banking statement, i noticed a $28 tip. so pay cash at the bar..Genuine Hotels.com guest review
"Another stay away from home..."
Again we had the opportunity to stay with y'all there at the Omni. We usually stay at least twice a year. We have been doing so now for about 8 years and really enjoy the comfort and the hospitality.looking forward to the next stay. Have a good holiday.Genuine Hotels.com guest review
Our stay was a mini stay-cation and we loved it! It was quiet and wonderful. The staff was extremely courteous, just a joyful experience. I've always wanted to stay at this hotel and the experience was well worth the wait. Definitely would like to go back.Genuine Expedia guest review
The nicest place for that price. Would definitely go back.Genuine Hotels.com guest review
"Great value! Nice place to get-away."
Excellent hotel, staff, and locationGenuine Hotels.com guest review
"Moving and needed a place near airport"
Stayed Saturday and Sunday - for a beautiful looking hotel, you can hear everything in the room next door. On Saturday night they had a private party in the bar - seems an odd night to close the bar to guests. So being a football fan I arrived at the bar Sunday at noon for the game - bar doesn't open till one - went elsewhere for lunch and a beer - […] lost revenue opportunity. This is a nice place by there is probably better for the price. Read moreGenuine Expedia guest review
"Awkward room layout and poor plumbing."
The room layout is strange, you face a wall as you walk into the room and have to navigate around it with luggage. The water smells like doodoo and I didn't even feel comfortable washing my hands... The smell was disgusting...Genuine Expedia guest review
This is a very nice hotel to stay at. The hotel is very clean and really nice on the inside. I think the staff was the best part of the experience. They really know how to take care of guestGenuine Expedia guest review
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