"Comfortable, convient, close to airport"
The hotel was clean, convient and well run. We had a nice size room that looked like it had been updated recently. The bed was very comfortable. The pool, hot tub and courtyard were well maintained and we enjoyed the California sun. A few of the lawn chairs could have been newer but it worked for us. The restaurant was too expensive for us so we didn't […] eat there but there is a great BBQ place down the street. Read moreGenuine Hotels.com guest review
"No so happy hour"
The room and grounds were OK but very misleading happy hour pricing. Sign reads 2 for 1 all beers but "all" means only bud light and the well is charged as a call during unhappy hourGenuine Hotels.com guest review
The hotel was overall decent, but the service was horrible. A cleaner knocked on the door at 10am and we told him to go away. After two more times of knocking and telling him to stop he finally moved on. Then after asking for a late check out, the front desk guy said we have to be a member. Then after asking to pay additional for a late check out, he […] said no. Then I asked him if it was the hotel policy to knock on peoples door at 10am, then to my surprise he said "yes." Definitely will never stay here again. Read moreGenuine Hotels.com guest review
Perfect for location to the airport, unlabeled rapid drop-off of rental vehicle.Genuine Hotels.com guest review
"Better than a 3 with amenities+"
Just don't be a big complainer and this hotel will do fine. Clean enough. Two adults Two kids No Problem.Genuine Hotels.com guest review
"Nice and comfort hotel"
Every thing is great. Parking lot is free, but I think there are not enough parking lot.Genuine Expedia guest review
Stayed here for a 49ers / Great America weekend with the kids. Enjoyed the stay. Only negative was there wasnt any room for parking so they had us park in some gravel parking lot next to the Hotel. Other than that I would recommend this place.Genuine Hotels.com guest review
I booked a room through hotels.com for 4 adults with two queen size beds. When I arrived they tried to give me a room with one queen size bed. They blamed hotels.com. This is the second time this has happened to me using hotels.com. Thankfully, they corrected it. The room was great, the environment was cool, and the bar had cold drinks. Oh yeah, only […] a few miles from Levi Stadium too :) Read moreGenuine Hotels.com guest review
"Convenient but hotel staff not high quality."
Convenient location. Expensive for what you get for accomodations and services. Hotel staff not helpful in tracking down something I had left behind. Simply not interested in following through.Genuine Hotels.com guest review
"A Motel Operated as a Wyndham"
When I book a Wyndham I assume I am going to be in a Hotel. This Wyndham is really a old style Motel where the rooms have been upgraded to look like a Wyndham. To get to a second floor room you had to use stairs and most rooms are directly exposed to the parking lot. Rooms where clean and relatively new.Genuine Hotels.com guest review
"Clean room rough neighborhood"
The room was clean. It looked recently renovated. The staff was friendly. The restaurant needed some spicing up they forgot my 3:00 am wake up call. I ghankfully woke up at 3:15 to catchy plane I have no problems with this place. It was however called a hotel and was essentially a motel.Genuine Expedia guest review
"Nice remodeled room"
The outside of the room/facility is still oudated looking but the room inside is remodeled. Nice & clean.Genuine Expedia guest review
"Comfortable, clean updated rooms."
I was a bit worried looking at the outside when I arrived. But the interior was updated, modern and clean. Staff was very friendly and knowedgeable. Rooms clean looked great and fantastic bed.Genuine Expedia guest review
"More of a motel than a hotel"
It felt more like a motel than a hotel. Access to the rooms is outside instead of inside.Genuine Expedia guest review
The worst hotel I ever seenGenuine Hotels.com guest review
"Great place to stay!"
As far as cleanliness it was excellent as well as your customer service representatives at the desk. A couple of things that I wish.... You had another mirror in the bedroom part of the room. Not just in the bathroom. When you have 4 women sharing a room we need more mirrors. Also, that the bar and restaurant was open more hours. Thank you.Genuine Hotels.com guest review
They took card for incidentals for $50 and all I had was a breakfast charge yet still took all $50Genuine Hotels.com guest review
"Close to Airport and SAP Center"
Attended a concert at the SAP Center and needed a place to stay overnight. Located close to highway 87 (Guadalupe Parkway), the 101 and the 280. The sign for the hotel is a bit hidden and there is nothing nearby. It looks as if it may have been an older motel that was renovated. The lobby area was very nice and modern. The room was small but clean and […] modern. There is a restaurant and bar, but didn't try it out. They do offer a breakfast menu, but no complementary breakfast! Read moreGenuine Expedia guest review
This was a great stay. The complex must be a bit older, but the rooms have been recently renovated. They're very clean and comfortable. The only real drawback here is that they don't have enough on site parking. Otherwise, a great place to stay near the airport.Genuine Hotels.com guest review
The rooms were renovated and nicely done. It was a great stop on our way to Sonoma.Genuine Hotels.com guest review
stayed here for 2 days. booked a room with two beds but upon arrival was told that they had booked out of them, so i got downgraded to a king size and a roll away bed. I had a non refundable payment due to buying online. overall it wasn't bad, hotel staff was friendly and helpful and the rooms were clean.Genuine Expedia guest review
will definitely come back awesome hotel!Genuine Hotels.com guest review
"Don't stay here"
I would not recommend this hotel to anyone. Its a 'motel' not hotel. Old style plastic lined drapes, wall a/c, crowed room, horrible neighborhood. Didn't feel clean there.Genuine Hotels.com guest review
"Nice modern and clean room."
Need a short time stay close to work and home while remodeling the condo. Work great. Convenience location to access the freeway. Japan town is a mile away. Good food is there. Pool looks nice and cozy. Didn't get a chance to go in. Hotel staff are super friendly.Genuine Hotels.com guest review
Response by Wyndham Garden San Jose Airport Thank you EvieMommy. We are delighted to hear from you, but most of all, that you enjoyed your stay. We hope you visit us again.
The rooms are reasonably well maintained and clean. However, I had one serious concern and another inconvenience. I stayed here for three days and on second day, on my return from office, I found my room to be open. Apparently, the room service forgot to lock the room after they serviced it. Although everything was found in order, this was certainly […] disconcerting. After reporting it to the front desk, who said they will report it to the manager, I would have expected at least a courtesy call from the manager. I never did. The second issue is that there are no restaurants or even convenience stores in the neighborhood except the restaurant at the hotel. So, options for breakfasts are especially limited. Read moreGenuine Hotels.com guest review
Response by Wyndham Garden San Jose Airport Thank you SW for your comment. You have our sincerest apologies with respect to your open room. We value the safety, security and privacy of our guests. Please be assured that we are taking the necessary precautions to ensure this never happens again. In addition, our apologies for the misinformation concerning neighboring restaurants and convenience stores. We are working diligently to train our staff and hope that you will visit us again. Have a wonderful day.
"Don't stay here!"
Booked a room for my family of 5 near the airport as we where leaving on a very early flight. As I did our whole week long trip out west I asked for a rollaway cot. A week before the reservation I called to confirm the reservation and rollaway and they said yes it was confirmed but couldn't guarantee. When we arrived after 4 as soon as I said about […] the rollaway the manager there was no way a rollaway could go in the room do to fire codes. We had to pay for a 2nd room there was no compensation or admitting of their mistake even with my email and notes. There where plenty hotels around that we could have stAyed. Bad customer service!!!! Read moreGenuine Expedia guest review
It would make a difference if the front desk staff will smile more and be a little bit more accommodating.Genuine Hotels.com guest review
"A wonderful nites stay."
After a excellent dinner at the hotel. Our hotel stay was clean and restful. We left at 5am to make a 6:15 flight. The service was excellent.Genuine Expedia guest review
Response by Wyndham Garden San Jose Airport Wonderful! Thank you for staying with us. We hope to see you again.
"It was just ok"
We've tried several hotels in the area. Haven't found one I'd be excited to go back to. This one was fine but again not one I'd rush back to. The cost of rooms is high and the rooms are the absolute smallest I've ever stayed in. One of the double beds was literally pressed against the air conditioning unit. So you had to walk on the bed to adjust the […] shades on the window. Read moreGenuine Expedia guest review
Great staff. Wasn't familiar with the location but found everything to be easy access.Genuine Hotels.com guest review
Response by Wyndham Garden San Jose Airport Thank you and we appreciate your feedback. We will definitely relay to our staff and we hope that you will visit us again.
"Will never go back."
Outside entrance on ground floor wasn't preferred. Coffee maker didn't work. Lamp out and they couldn't replace bulb. Ignored my complaints about room.Genuine Expedia guest review
"Great gateway hotel to and from SJC"
The hotel is less than and VERY EASY 10 minute drive from San Jose International Airport, and the free shuttle service to the airport makes it stand out from most of the hotels near the convention center. But it is too far to walk to the center from the hotel and to most of the nightlife surrounding the center. Plan on taking cabs or renting a car. […] On our last night in the area, we were simply looking for airport convenience and free parking for our rental car. The Wyndham fit the bill just great. Read moreGenuine Hotels.com guest review
"Good Hotel in a good location"
Overall everything was great about this hotel, the kids loved it and we loved it. The staff were great and the hotel was clean. We will stay again.Genuine Expedia guest review
Response by Wyndham Garden San Jose Airport Thank you Frank. We appreciate your feedback and look forward to seeing you and your family again. Have a wonderful day!
Wonderful hotel in a convenient location just 5 minutes to downtown. The pool area was beautiful and felt like a private oasis (although the hotel could've provided a few more pool towels). The bed was actually the most comfortable I've ever slept in....the pillows were fluffy and the comforter was warm and cozy. The hotel staff was very accommodating, […] informative, and helpful. The next time we come to San Jose, this is where we'll stay! Read moreGenuine Expedia guest review
Response by Wyndham Garden San Jose Airport Thank you Tiffany. We love hearing from our guests and appreciate your feedback. My staff will be ecstatic to hear that you enjoyed your stay. Next time you come to San Jose, not to worry, we will have an ample supply of pool towels at your disposal. Thank you again. Have a great day!
"Very relaxing atmosphere.."
The room I had was close to the pool and the garden and it was so relaxing ! The pool area was always clean and always had towels they also had a mini golf area by the pool very good game to play with your kids the staff were great and the rooms were clean with very comfortable beds ! Overall I loved it when I go back to San Jose ca I will be staying […] at the Wyndham Garden Hotel again ! Read moreGenuine Expedia guest review
"Overbooked - moved 45 minutes away!"
With a confirmation in hand (Just me alone with my 16 month old, after flying from Florida to California, then driving 2 hours to hotel AND it is 10 pm), I was sent away saying that they were overbooked and they moved my reservation to their "sister" hotel in South San Jose. I chose this hotel because it was 10 minutes from my morning meeting. With […] no other options (no apologies, no discounts offered, nothing), I drove to the sister hotel only to find that their electricity was down and I could not get into a room. They told me to drive BACK to the original site. Now almost 11 pm, I drove back to the original site and they said I would just have to wait in the lobby of their sister hotel until I could get a room. I requested a refund and they could not "find" a manager to speak with me. Frustrated, I found another hotel to stay the night. Only the next day after speaking with several people, did they agree to refund my money. They never called or left a message ahead of time to say this might be a problem. I will never book with them again. Read moreGenuine Hotels.com guest review
"For the price I would go somewere else"
The room was nice and up to date. There is no elevator so I had to make more than one trip to get luggage up to our room. They DO NOT have a continental breakfast and that was to bad. Had a problem with the ice machine and had to go to the other end of the hotel to get ice.Genuine Hotels.com guest review
"2 miles from convention ctr"
Spent 4 days at the convention center and this saved me $100/night vs being within walking distance. Unfortunately, no shuttle to it but there's a train you can walk to and take for a couple of bucks. No parking charges.Appreciated the water bottles & fridge in my room, very comfortable bed. Attached restaurant as well. I'd go again!Genuine Hotels.com guest review
"Convenient to airport and downtown"
No problems whatsoever. Free shuttle pickup to and from airport any time of day/night. A couple of blocks from the light rail which takes you downtown in about 20 minutes. Large comfortable rooms. Very clean. Very friendly staff.Genuine Expedia guest review
I was there for work. Got a non smoking room that smelled like stale smoke. Must have used to be smoking. The WiFi was so jittery. That's the only way to describe it. I was there working each day at the hotel and McDonald's would have been better. I would be working, everything would stop, sit, start going again. And it was every few minutes. I called […] the first say where the maintenance guy said everything looked fine and it must be me (this has NEVER happened to me before). The second day she told me the internet just needed to be restarted and it would be fine. I quit calling and it never got better. Would not recommend it for business travelers but it was great if you are vacationing. Read moreGenuine Hotels.com guest review
"Good enough for this old business traveler"
Not the greatest neighborhood, but the security here is decent. The rooms were clean and comfortable. Price seems high to me but that might just be the going rate for San Jose. Light Breakfast ran me over $16....too much.Genuine Expedia guest review
"Decent hotel; sketchy neighborhood"
The hotel itself was decent. It does look like it's received a facelift but you can tell that it's just that. The neighborhood around it isn't the best, so if you're walking, be mindful of being out late at night. It is close to the airport and light rail, which was nice.Genuine Hotels.com guest review
I have been traveling a lot lately and I have had some bad experiences. That having been said this was 200% better than my "bad" experiences. I read the reviews on this hotel. I took it in and decided to stay here anyway. I am glad I did. Just around the corner there is the light rail system that took me to all my meetings for very reasonable prices, […] I didn't need a car the whole time I was there. The room was terrific. The beds comfortable, the bathroom clean and in great working order, the towels were replaced when needed. The pillows were a bit too fluffy and I wound up using the accent pillow as my sleeping pillow, but that is minor. The lobby of the hotel had someone there 24 hrs a day. I was worried that when we arrived at 1:30am there wouldn't be someone there at the desk. But I was pleasantly surprised and he was courteous too! They had a business center off the lobby equipped with computers, and the WiFi was easy to use from my room. I did have some difficulty on my second day there with my room key. I had the desk reprogram it once and it still didn't work, went back and asked if the reprogramming didn't work this 2nd time what would we do and the desk attendant said she would send maintenance. Well it worked the 2nd time but a few minutes later there was maintenance at my door checking to make sure everything was in working order. I really appreciated that. I liked my stay. I recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
"Best stay ever!"
I loved my stay here. All the amenities and an unbeatable price. This is where I'll be staying from now on.Genuine Expedia guest review
I went on this trip for business and paid in full almost three months in advance. When I arrived at the hotel, the front desk told me they overbooked the rooms for a conference I was attending and I was to be sent 20 miles away to another hotel. This was a big problem since the conference was 3 miles away from this location. In addition to this, I was […] told a shuttle could pick me up from their for a fee, or I can pay additional money for a cab each day to get where I need to go. As soon as I left (at midnight), they had cancellations. The next morning a room was made available and a shuttle was to pick me up in 20 min. An hour and a half later I was able to be picked up and a room provided. In between all of this, I called the Sales Manager and I was never called back. The room was comfortable and service staff was friendly, but the management of this place was very poor. Telling a customer it is their problem and nothing they can do is something I have never been accustomed to, and then never reconciling is even more sad. I wont be staying here again. Read moreGenuine Hotels.com guest review
Overall excellent!Genuine Hotels.com guest review
Good location.Genuine Hotels.com guest review
Hotel was decent and limited eateries close by. Felt more like a motel than a hotel.Genuine Expedia guest review
"Great value for quick trips to San Jose"
Would again quiet and close to airport and downtown. A few good restaurants in the area.Genuine Hotels.com guest review
"Great location & polite service."
Very nice stay, although parking spaces were difficult to find at night.Genuine Hotels.com guest review
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