"Nice Clean Room, little high priced."
Good Clean Room, recently renovated, all modern conveniences. The Desk unit has good access to charging ports, TV was large, two phones, cordless and corded. Internet was available. My only two complaints, the window cover was not big enough to block out walkway light, the blinds did not quite cover for privacy either. The street access scheme is a […] little hard to follow, hotel is off of a back/side street. Read moreGenuine Hotels.com guest review
Although the hotel was going through a major renovation, I was never inconvenienced by it. The breakfast was very substantial although not very hot.Genuine Expedia guest review
"poor customer servicd"
Arrived at hotel and they didn't have a room that was booked well in advance. Poor service from the hotel receptionist, they eventually sent us to another hotel. I would not recommend this hotel to anyone anytime.Genuine Hotels.com guest review
After we passed through all the laundry and housekeeping carts and found our second floor room (no elevator), we were pleasantly surprised by the like new interior, complete with flat screen TV. The big problem with this hotel is the seemingly uninsulated walls, so you hear every noise. We were unlucky to have a neighbor with the TV on until 4am. Convenient […] to San Jose Airport and long term parking, but bring earplugs! Read moreGenuine Expedia guest review
"Afraid to leave the grounds after 9 pm"
The front desk was very accommodating and the room was nice, but it is a motel. The room opened directly to the parking lot, which doubled as a construction dump site. The restaurant - though it said it was open, redirected us to the bar where we sat for 10 minutes with no service. From there we ventured out to a neighborhood filled with fenced off […] abandoned buildings, tagging and homeless folks. We won't be going back! Read moreGenuine Hotels.com guest review
"Gave away my room"
We had paid for two queen beds about a week and a half in advance. Upon arrival, they had given our room away, giving us one queen bed and refusing to reimburse us or upgrade. I would not recommend it.Genuine Hotels.com guest review
"The hotel was very nice, and close to the freeway."
My experience with the hotel was Okay. On my stay they were refurbishing the rooms putting new furniture, and they were working right next to my room, so, noise in the morning woke me up. But after all was pretty good experience.Genuine Expedia guest review
"Very nice but under renovation"
The renovated room was very nice. Front desk people were accommodating, but had requested two rooms with two beds and only received one. The other room was given away on overbooks from other hotels in the area. The rooms were very nice, but I was unhappy that the commitment to room types was not kept despite my calling the hotel to confirm those two […] rooms. Read moreGenuine Hotels.com guest review
"This hotel used to be the Clarion"
This hotel has the strangest layout I have ever seen, it is hard to describe, but will try. Check-in starts normally enough, you walk through a door into the hotel and check-in at the front desk. After check-in you are sent outside to your room. The rooms are not in a building, but stand alone outside. My room was about as far from the check-in area […] as you can get. My room was street side, and all some one had to do is come in off the street and they could be right at your doorstep, and there was no security. I stayed at this hotel when it was the Clarion, and said to myself, I wouldn't stay there again. Well with its new name I ended up staying there again. I also asked when I arrived, if it was safe to walk to a place to eat, and the guy said probably not. I ended up having something to eat at the hotels bar/restaurant, and the food was good. The hotel is re-doing alot of there rooms, and I did get a new room, but didn't sleep well at all. Read moreGenuine Expedia guest review
"Convenient to airport and to freeway"
This is an older hotel that is being renovated to more modern standards. The rooms all seem to be of the "outdoor" type meaning that it is like a motel with an outdoor walkway. But once you open the door to your room it is like a nice hotel. The outdoor portions of the hotel are still a bit tatty, but for an overnight stay to catch a flight who car […] es. Read moreGenuine Expedia guest review
The room itself was clean and the bed very comfortable. I had a room with a door adjoining the room next door, and as a result, I could hear every conversation, the TV, and every time they went in and out of their room. Most nights the conversations went on until 1 or 2 in the morning, making it difficult for me to fall asleep. I would fall asleep finally, […] only to be awakened by the housekeeping staff at 7:30 am, moving their carts up and down the walkway outside the room. The housekeeping staff did a good job cleaning the room everyday, but never replaced the dirty towels or the shampoo I used. I was there for 5 nights, and couldn't move to another hotel without forfeiting my pre-payment. Read moreGenuine Hotels.com guest review
"Close to airport"
The nice part is that it's next to airport. Other than that aspect, very dirty and noisy!Genuine Expedia guest review
"Good overnight stay"
Very good for the price! Enjoyed the newly renovated room, restaurant prices were a little on the high side, but are large portions. Walking distance from a few other restaurants, and 7 Eleven a couple blocks away. Picked up breakfast stuff, there, since we had to leave to the airport before breakfast opened (6am) at the hotel. The room could have used […] a little more storage space, and a table and chairs to eat at, but still was very adequate, especially for the money. Read moreGenuine Hotels.com guest review
Room was very unclean - smell of dust ( in the air )from holes drilled in the wall behind/between beds. Very unkept. Dust particles on the floor and wall & air. Counter tops in bedroom sticky.Genuine Hotels.com guest review
Double billed credit card for stay. Dust on all surfaces.Genuine Hotels.com guest review
I will not stay there again!Genuine Hotels.com guest review
Arrived at 2:40 for check in. I was told (politely) I should wait until 3:00 PM to register (not to go to the room, just register!). The room was a spacious dining room, apparently part of a suite. All was fine except that there was no closet to hang cloths. Really! I tried to call front desk but the phone wasn't working. They fixed the phone quickly, […] but no place to hang my cloths except the doorknob. Otherwise it was OK. Read moreGenuine Expedia guest review
"Wait until the remodelling is complete"
I'm sure this place is decent but I had a pretty bad experience. The hotel is being renovated so there were some problems. I checked in and my room was covered in dust and the bathtub was full of debris. I went back to the office and asked for a different room. The next room was decent but there was still apparent signs of recent work. It just was not […] clean. I also was woken up at 7:30 to the pleasent sounds of hammers and power tools. When i checked out the guy at the desk asked how my stay was and I told him it was great besides the room change and the constructin noise. He went silent and didnt know what to say. I got nothing. I dont think I'll be going back. Read moreGenuine Hotels.com guest review
"Convenient location, confusing diagram of room!"
We had trouble finding our room from the diagram. The beds were comfortable and the bathroom great, but the TV picture and sound were not very good (still analogue???) CUrtain over the main large window was weird, didn't cover the entire window - more like a bathtub curtain, and I didn't even realize that there was a large SHADE that pulled down to […] cover the window ! There was a fridge but no microwave. It was very nice having a restaurant on site so that we could have a late light dinner without going out. The chowder was great, but then they goofed up the credit card charge: $14 ticket became a $43.00 charge! Luckily my sister noticed before she signed it, and they fixed it with no further problem. The computer in the 'business center' near the lobby seemed very slow but that may have been the airline website. We had to pick up the printed boarding pass from behind the lobby desk - ok, but annoying, because we were having trouble printing anyway and had to go back and forth several times, but finally got it done. They seemed a bit short-staffed at the desk. Only one person was attending to incoming customers, and I was waiting to pay for a snack. Read moreGenuine Hotels.com guest review
Price was OK, room was clean. I was surprised that airport noise was not noticeable at all. But the venetian blinds covering the windows don't allow complete privacy. The provided curtains did not come close to covering the window. Shower splash flooded the bathroom no matter how carefully I adjusted the shower curtain. The coffee pot was a little too […] short to contact the valve on the coffee maker, so it flooded internally. There is a fridge and a shallow wall safe, but no microwave in the room. (There is one near the hotel desk.) Read moreGenuine Expedia guest review
"Comfortable stay for a decent rate"
The hotel itself was fine. Not the best area, and the breakfast left something to be desired. Other than that, the staff was friendly and helpful. The rooms were extravagant by any means, but not terrible either.Genuine Hotels.com guest review
"Reasonable price. Close to airport. Free shuttle."
Hotel is in transition to becoming a Wynwood property. Lots of construction going on while we were there. Very loud during the day.Genuine Expedia guest review
"Great hotel for the money"
The hotel is very well maintained and everything looks clean. It's only 5 minutes from the airport and they offer free shuttle services. The rate is very reasonable. I'll definitely stay here again.Genuine Hotels.com guest review
The hotel feels a bit outdated and the breakfast is fairly poor. For that price, I think you can find better hotels in the area. San Jose is a small city so if you are driving, there's no need to stay downtown.Genuine Hotels.com guest review
"Adequate for a simple nights stay"
It's hard to rate this one right now because the hotel is undergoing major room renovations. I had an older room so giving my full honest opinion will mean nothing in a few months. Complaining about the old school TV with dark picture tube or duct taped entrance tiles is pointless because it's soon to be corrected. Even so, it wasn't too bad. The bed […] was still clean and comfortable, the furniture was in good condition and the bathroom was clean. It was little pricey for the type of room I had but not extreme. The one thing i do hope they correct is the wifi service. It was virtually non-existent on my side of the building. Picking up the network with my phone or tablet was next to impossible. Even when i could see it, it was there for a few seconds with one bar and gone. Read moreGenuine Hotels.com guest review
"Hotel in transition, getting better but glitchy"
The owners of the hotel are upgrading. Fixtures have been modernized and toiletries are high end. Big screen TVs are coming. Accessible outlets for plugging in today's myriad of electronics lacking, except in sink/bathroom area where I don't want to trip over my Iphone cord or get my laptop wet. The extension cord that went to the desk lamp, coffee […] pot, and had one empty slot to plug in my laptop, went on the fritz during the night. It was plugged in behind the huge TV/dresser cabinet, so i couldn't really diagnose the issue. Therefore no morning coffee and had to move my laptop over by the sink. Beds were very comfortable and room was clean. Pool hours were 9am to 10pm, so I didn't use because I got in late and had a business meeting early. My favorite feature was having my car parked steps from my room, usually a common trait only of lower end motels. Quiet. Read moreGenuine Expedia guest review
"Do not consider until February 2014"
The hotel is completely under renovation. The fitness center is a joke And there is dust and a mess everywhere. The courtesy shuttle drivers were a delight, but when that is the highlight of your experience it should give you pauseGenuine Expedia guest review
"Functional, but don't expect luxury"
The hotel was functional, clean, and comfortable. Don't go expecting luxury, but if the location is what you're after (next to San Jose airport) then this place is a good bet. Most, or perhaps all, of the rooms have been renovated. The renovations are done cheaply, but the results are quite good. The staff did their job without any fuss and the front […] desk is open 24 hours. The window unit air conditioner in our room had a very loud rattle, but overall the place was fine for the (relative) price. The location isn't great except for being next to the airport, but it's close to the highway. In good traffic, it's a bit under an hour into San Francisco from here. Read moreGenuine Hotels.com guest review
It was very relaxing.Genuine Hotels.com guest review
It is pretty rough right now due to the renovation but shows some promise. Right now, carpet is duct taped to the floor, steel plates around door frame, old furniture, parking is consumed by construction equipment, etc. But what they are doing looks like it will be very nice once complete. I don't know the area, but the fence around the parking did […] not instill confidence in my safety. Read moreGenuine Expedia guest review
"Overall, OK, but in need of a refresh."
Room was clean and comfy but not all the light fixtures worked and the bath fan didn't work.. Battery in room safe was low so safe was not usable. WiFi was very slow and not very useful for any type of work. Plenty of parking on the grounds and the breakfast was good.Genuine Hotels.com guest review
"OK once you find it"
We had a little trouble finding it, but the instructions available when you call are good, rapid - but good. There was major construction taking place in the lobby, but it looks like it will be very nice. Average room, not sure if upgrades are coming or not. The sensor for the lights probably helps with utility costs, but very frustrating if you get […] up at night. Now that we know where it is, we might stay there again for easy access to SJC airport. Read moreGenuine Hotels.com guest review
I booked this as a last resort since every hotel in the San Francisco area was booked due to the America Cup Race. The hotel is being completely renovated and our room had been remodeled with all new furniture, recently painted, and very comfortable beds. The walls are thin and the workers were renovating the room next to us, but they left at 10:00pm […] and were very nice. The breakfast was extra, but for the price of the room, no problem. Free parking was great. Read moreGenuine Expedia guest review
"Do Not Stay Here! I Beg You...What a Dump"
I have traveled for years. This has to be the absolute dirtiest most disgusting hotel I've ever stayed at. The room was filthy, it was half-remodeled and there was paint on the carpet and tile, there was dental floss and trash in the garbage can and the door had a 1" gap at the bottom. Maids came knocking at 8:30 (I arrived at midnight mind you). They […] must have known we were checking out in the AM, so why bother me at 8:30! Maids talking loudly in hall way had woken me up partially, but the knocking was rude! The only good thing about this hotel was it's proximity to the San Jose Airport. Read moreGenuine Hotels.com guest review
"Convenient Hotel for an Early Airport Departure"
Just what we wanted to stay overnight and then have a short Shuttle ride (less than 10-minutes) to the airport. Also, cheap parking to leave our car at the hotel.Genuine Hotels.com guest review
AC noisey. Dirty carpet. Construction thru out hotel. Breakfast toxic. Room size cramped.Genuine Expedia guest review
They were remodeling the hotel and they gave me a room exactly were the condtruction was.. Lots of noise.. The restaurant looks dirty and the food is too simple. Front desk gave me relative service... And the housekeeping did not do one day my roomGenuine Hotels.com guest review
"Good choice near airport"
Very close to airport. Rooms have been renovated and are very comfortable. Didn't use facilities.Genuine Hotels.com guest review
"Adequate but expensive for what you get"
The hotel is just OK. When will hotels stop putting noisy min-frigs in the room? It was behind a massive piece of furniture, so impossible to unplug.Mediocre bed.Genuine Hotels.com guest review
70s carpet, TV and decor. Carpet to tile interface is duct tape. Moderate speed internet.Genuine Expedia guest review
"Badly in need of remodeling. dirty floors & chair"
Our room was pretty bad, but I did see that they are in the process of remodeling. Hopefully in the future it will be better. there was duct tape on the floor. Carpets and chair were stained and looked dirty. The staff was ok We went late in the evening and didn't have much time to look around.Genuine Hotels.com guest review
"A Pig with lipstick"
By far the worst Hotel stay we have ever experienced. We are retired and travel a significant amount. This hotel is part of the Clairon Hotel chain. I am writing their home office and SENDING PICTURES of the terrible conditions of the room and making them aware of the awful service service being provided. Room condition: The tile and carpet at the door […] way and bathroom entrances were joined together with DUCK TAPE. The furniture was all mixed and match items with big hunks of wood chipped out. The coffee pot and lamp on the desk were not plugged in. When I went to plug them in there was a mess of wires and a extension cord under the desk. I plug in the coffee pot into the coed and it still didn't work. Apparently the cord was not plugged into behind the dresser/TV cabinet . The desk chair had a big white paint spot on it. / I have pictures of al this - Customer Service: The shuttle to the airport was advertised as running ever half hour. The airport was 10 minutes away. We called for a pick up at 3:15 expecting to be picked up at 3:30 the person at the deck said he would tell the driver to pick us up. The van did arrive until 4:15. When we got into the van the temperature was 90 degrees outside and the van air conditioning unit was blowing hot air and the driver could not turn it off. DON'T STAY AT THIS TERRIBLE HOTEL !!!! Read moreGenuine Hotels.com guest review
"Close to family"
We should have been notified that most of the hotel--rooms and lobby-- were being renovated. There was junk everywhere. Pool was not heated.Genuine Hotels.com guest review
Due to the renovations going on (stay was Aug 2013) the parking lots were filled with bins and junk. There's noise , woken up at 7:30am. Our room had the bathroom redone and entry way but not new carpet so there was duck tape where the new floors were touching the old carpet . Then our toilet wouldn't flush right, called twice and all they did was plunge […] it . So we cancelled the rest of our stay and thankfully they had no problem with that. Read moreGenuine Hotels.com guest review
"under total renovation"
Room had upgraded fixtures but 40 year old walls, carpet, chair, etc. For the Bay Area, it was cheap but avoid this place. Very, very low endGenuine Hotels.com guest review
"close to SJC but barebones"
We needed a hotel close to the airport and this was. It was exceptionally clean and the staff were very nice. The TV in the room didn't work at all, and it was spartan. But for the price and the location, plus a shuttle to the airport, it was fine.Genuine Hotels.com guest review
Stayed during trip to SJSU. Room is dated. No trash can in the room. Air conditioner in room is noisy.Genuine Expedia guest review
Remodeled room is still in progress, flooring is incomplete, phones do not work. The room is left very clean, housekeeping does a very good job.Genuine Hotels.com guest review
No breakfast includedGenuine Hotels.com guest review
"Little Bit Of Everything"
It was nice, pretty close to downtown. Fair priced restaurant with good food for what we tried, lounge was nice, like the good ol day's when they offer different different evening activities. Place could be lot of fun with a group of friends and not to expensive. Nice and spacious pool where you don't feel crowed by a fence.Genuine Hotels.com guest review
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