"Labor Day Weekend"
Overall, this hotel is very good. The king size bedroom I was reserved for was very comfortable. Not too much noise can be heard from the inside of the room. Housekeeping did a good job. The road leading to the hotel needs to paved. Too many potholes. Breakfast was pretty good. No problem with parking. The price for the hotel stay for the weekend was […] very good. Read moreGenuine Expedia guest review
"Excellent--Close to Airport"
Close to airport good location; roomy room; very clean and neat; friendly staffGenuine Hotels.com guest review
Overall, this was a great hotel. Perhaps that is why the few small things that didn't measure up were so glaringly obvious. It was one of the biggest motel rooms I've ever had. Lots of room. Separate shower was nice. Room was very comfortable. Some negatives. I could never find a hotel directories book in the room. The air conditioner was loud and not […] very effective. It ran the entire two days I was there, never reaching the desired temperature of 67 degrees. There seemed to be a lack of attention to detail at check-in. I was given a room card different from the room number. I noticed and she corrected it. But at 11:00pm someone tried to get into my room, even after double-checking the room card they had been given. Finally, the dining room area was VERY loud. It looks nice and modern with all the tile and glass, but perhaps some wall hangings or floor rugs would go a long way in lowering the noise level. I could literally hear the roar of it as I approached. I can't imagine having a conversation with someone in there. I took my food back to the room both days I was there. Yes, I would stay here again, but a few minor changes would really push this place over the top. Read moreGenuine Hotels.com guest review
"conveniently located to airport, and dining."
Good on all aspects. Location!!!!! Breakfast, close to airport, shuttle and close to dining places and downtown.Genuine Expedia guest review
Everything was above expectations. Had a very pleasant stay and everyone was accommodating.Genuine Expedia guest review
"Where not to stay!"
Had to threaten to get them to attempt to clean the shower. Mold everywhere, black on white tile, real tuff to miss. This took 2 days, then the room smelled like clorox for a day. Last time I'll ever go there.Genuine Expedia guest review
"Good hotel for one night."
I isn't a 5 star hotel, but the room was clean, the staff friendly and it is about 3 minute drive to DFW. We had a good night's sleep and didn't have to rush to catch our flight the next day.Genuine Hotels.com guest review
We had 14 people in 5 rooms and we were all very please. Only complain: a couple of rooms had loose faucets in the kitchenette, no real biggie. It was a little tricky figuring out where to exit, (one guy wanted to just kick it in to 4-wheel drive, I mean it was right there) but once you figured out you could only get on the frontage road at Freeport […] Pkwy, no more problem. Had fun at the pool with the gang, but the thing I enjoyed the most was the breakfast, because the variety and quality was AWESOME! Read moreGenuine Hotels.com guest review
Hotel staff was great. Room was a very modern look. Very nice!Genuine Hotels.com guest review
We were welcomed by a wonderful front staff. The room was spacious, clean, and the beds were so comfortable. Pool area was beautiful and spacious. All around a great place to stay!Genuine Hotels.com guest review
"My "hot"el experience"
First off, I will say that I do plan to stay at the Holiday Inn Express & Suites again. The room, to my surprise, was beautiful, clean and spacious. The only issue I had was that it was extremely hot! The bathroom was unbearably hot. The front desk stated that there was no weekend maintenance and offered me another room. But, I declined because we were […] already settled in and unpacked. As for being a convenient location, it was somewhat difficult to get to from the highway...a bit out-of-the way. A very good drive from my destination though to Legends Way. Read moreGenuine Hotels.com guest review
"It was very nice and pleasant."
The Hotel was a very clean and accommodating. The staff were were very friendly and helpful. My room was very clean and was cleaned prior to my coming back in. There were plenty of linens and the bed was very comfortable. I really enjoyed my stay!Genuine Expedia guest review
"It was very nice. Nicer than I expected!"
We really enjoyed the very large room! It was very clean and comfortable! The breakfast was good!!Genuine Expedia guest review
"Good Stop Over"
We just needed someplace to crash near the airport. Fit the bill, although oddly, considering the hotel is in a ROW with about 15 other hotels for the same reason, there is no food nearby. Was a serious mission to find ANYTHING.Genuine Hotels.com guest review
Great.Genuine Hotels.com guest review
"Decent stay! Could be better"
Overall a good bargain. The hallways smell like mold. Rooms are clean. Good selection for breakfast. Airport shuttle seems to takd forever so doublecheck that they got your pickup info rightGenuine Expedia guest review
The room smelled and felt old. The staff was super nice and helpful. We felt like we were in the old part be ause the front was super nice.Genuine Hotels.com guest review
I was impressed! Being just north of the airport I was worried about the noise, however once you are inside the hotel you do not hear anything! The room was not only very affordable but comfortable and spacious! I always try to stay at Holiday Inn Express hotels because it's always a pleasant experience!Genuine Hotels.com guest review
"Nice sccommodations but overbooked with no parking"
Accommodations very nice. Stayed in suite with ample space for 4 people. Near DFW and hotel has a park and fly program. Hotel was completely booked weekend of our stay. With bookings and park and fly program, there were NO parking spaces upon our return to the hotel each evening. We had to park in one of the hotel entrances the first night and the second […] night we got the last available space and noticed vehicles were parked in the grassy areas of the hotel. In addition, breakfast is served 7a-10a during the weekend. Fortunately, we made the decision to eat early but learned the hotel ran out of most breakfast selections by 9 a.m. We did not have enough towels in our room and when we inquired at front desk to obtain additional towels, were we told they were out as guests had taken room towels to pool rather than using poolside towels. we had to use hand towels after our showers. Price rate was very good for size and quality of room but would not stay here again during summer weekends because of overcrowding. Read moreGenuine Hotels.com guest review
"Great hotel stay!!"
We arrived around 10pm on a Friday night and parking lot was full. We parked next door at Parking Lot and walked to the hotel which wasn't far at all. When we walked in the room, it was more than what we expected. It was very clean and the room was a great size for 5 of us. We will definitely be staying here again and I would highly recommend this hotel […] to others!! Read moreGenuine Expedia guest review
Bad breakfast, bad smell, bad decoration, mold on the standup shower, noise on the ac . I never ce back again.Genuine Hotels.com guest review
I enjoyed the stay! Room was clean. Easy check in. Very quiet. Pool was nice. Breakfast was good!!!!Genuine Expedia guest review
"Very nice hotel."
Disappointed that both mornings the breakfast was cleaned out. Staff could not keep up with re stocking the food.Genuine Expedia guest review
I enjoyed my short stay in Texas at the Holiday Inn. Please ensure to inspect the blankets as our had a cigarette hole in the middle of the blanket. The room was a smoke free room. It wouldn't be fair if someone else was charged instead of the one who actually did it.Genuine Hotels.com guest review
"Convenient to DFW airport,"
Drove from Oklahoma to stay night before flight with three year old. Room clean, large and comfortable compared to other hotels for this price. Staff was pleasant and courteous,Genuine Hotels.com guest review
"ery nice hotel for the price"
Very clean and very friendly staff, rooms were nice size.Genuine Expedia guest review
"Busy weekend for Holiday Inn"
We came 2hrs before our checkout time but staff was very nice and they were able to accommodate us without any issue. I requested a crib for my 8 months old daughter but hotel was out of cribs. At night, I went back to the receptionist and requested a crib and few extra blanket if possible. The receptionist told me that they are out of stock. He said, […] they are 100% full and unable to fulfil my request for a crib and few extra blankets. Other than the above two issues, rest of the stay was really good. Breakfast was good, staff was friendly, hotel was clean but I think carpet needs to be changed to compliment the rest of the hotel. Location was very easy to find and we were only 10 mins from the airport. Overall, a good deal for the price. Read moreGenuine Expedia guest review
Will stay again.Genuine Hotels.com guest review
My family stayed at this hotel for one night. We absolutely LOVE this hotel. The room was very spacious and the staff was WONDERFUL! We look forward to our next stay in DFW!Genuine Hotels.com guest review
"Great Place To Stay & Park Your Car While Away"
We stayed two nights before leaving to go on a trip flying out of the Dallas International Airport. We heard you could park your car at the site for one to 14 days for $29.95.We thought that was a great price for the week.The beds were very comfortable and the room was great size. The breakfast was complimentary and was very enjoyable.The great thing […] was the shuttle bus dropped us off at the airport and then when we returned they gave us a number to call after we got our luggage. We called and within 15 minutes we were picked up outside and returned to our parked cars. Read moreGenuine Expedia guest review
Our kids and us loved the pool, the breakfast, the suite we were in and most importantly, the amazing staff! The only thing I hate is that I forgot my favorite green fuzzy blanket because we woke up late and were in a hurry! :(Genuine Expedia guest review
"Very Nice hotel close to everything"
Awesome stay. Rooms are big with all amenities. Very clean. Walk in shower. Will definitely stay here again.Genuine Expedia guest review
This was the nicest holiday inn we have stayed at. The breakfast was excellent, the room was very roomy and clean. The staff was friendly and helpful. We will stay again next time we are in Dallas.Genuine Hotels.com guest review
Staff was surly or uninterested in guests. Room was clean but outdated and filled with unnecessary, mis-matched furniture. Hotel design (hallways) is almost scary - long, interlinked hallways with no one in them (yes, Jack Nicholson did come to mind). The heat/cooling could not be adjusted in my room so i turned it off rather than listen to the noise […] all night. No amenities, really, except the shuttle to DFW which was on time but the driver was incompetent. He took us to all the wrong terminals, costing all of us time. Read moreGenuine Hotels.com guest review
"Recommend Holiday Inn Express"
Very pleasant overnight stay. Checked in At 8:30 pm--checked out at 5:00 am--caught shuttle to DFW. Friendly, accommodating staff! I'd definitely stay here sgain!Genuine Hotels.com guest review
"Weekend stay was very pleasant"
The room was comfortable and clean. The breakfast was also good.Genuine Expedia guest review
"Great weekend getaway"
Our room was surprisingly large and had a nice kitchen area. The breakfast in the morning was absolutely delicious.Genuine Expedia guest review
Response by Holiday Inn Express & Suites Irving Dfw Airport North We thank you for being our valued customer; it is because of guests like you that we aim to challenge ourselves in constantly improving the services we offer. We wish to always maintain the services you’ve mentioned by ensuring that we keep a clean and comfortable environment at all times, and that the needs of our guests are properly attended to. We look forward to seeing you again on your next visit.
The overall hotel was good I did not like some of the things that were in the hotel and I did not like the way someone just open my room door but its a very nice hotelGenuine Expedia guest review
Response by Holiday Inn Express & Suites Irving Dfw Airport North We sincerely value the comfort and security of our guests, which is why we are thankful for the constructive feedback you have given us for it gives us a chance to better serve you. Although it is troubling to hear that we have fallen short in meeting you expectations, we wish to let you know that this serves as our motivation to correct the deficiency you’ve pointed out. We are sorry for the inconvenience it has caused you, and such matters will be evaluated accordingly to so that we can ensure your utmost comfort next time. We hope that this will not deter you from visiting us again, and we hope to see you soon.
"This was the first tima and he last one"
They made us wait for our room 45 minutes, the bathroom was completely dirty, bad service, the couch in the bedroom was broke, horribleGenuine Expedia guest review
Response by Holiday Inn Express & Suites Irving Dfw Airport North We are deeply sorry to hear that you have been put through such a very upsetting and inconvenient experience following your recent stay with us. Please know that such matters will be seriously taken into consideration and be thoroughly assessed and evaluated so that such instances will be avoided in the future. Room accommodation, its functionality and cleanliness in total will undergo meticulous assessment so that correction of deficiencies will be better implemented. We sincerely hope that we may be given another chance to give you a far better experience very soon.
"Would not stay here again"
The bottom line is this hotel is dated and needs work. I was first assigned to a room on the bottom floor. A musty, mildewy smell was very strong when I entered the room. I asked for another room and the front desk clerk was helpful and accommodated me without any trouble. The second room smelled the same. The AC unit was also very loud and the pillows […] very lumpy. I stayed during a time when hotels were booked and finding a reasonably priced room nearby was difficult to find. If I could have found another option I would have changed hotels. I didn't have the breakfast, but it did look like there were quite a few choices and the common areas of the hotel were fine. Read moreGenuine Hotels.com guest review
"Nice place to stay difficult to find"
Nice comfortable room very large and roomy. Small shower stall. Great breakfast. Can be a bit difficult to find due to all the new road construction.Genuine Expedia guest review
Response by Holiday Inn Express & Suites Irving Dfw Airport North We sincerely appreciate the wonderful feedback you’ve given us, and we are delighted to hear that your stay with us was more than satisfactory. We are committed to giving our valued guests the most excellent service we can offer. We aim to deliver the quality of services that would give great value for your money. The positive feedback regarding our spacious and comfortable room, as well as the appreciation you gave for the breakfast served brings us great joy. This has motivated us to do so much more for our valued guests. We look forward to be of service to you again.
"Not what I expected."
We have stayed at this chain many times .No complaints in the past. This particular hotel room was in dire need of refurbishing. When the air conditioner came on we could not hear the TV. The bathroom sink was cracked in several places and the shower door was warped and did not close properly.Genuine Expedia guest review
Response by Holiday Inn Express & Suites Irving Dfw Airport North Thank you for choosing to stay with us, and we sincerely appreciate the candid comments you brought to our attention. Thank you for liking the convenience of our location, we however apologize for the inconveniences incurred during your stay. The feedback regarding the functionality of the ac unit as well as the needed repairs in the bathroom facilities will definitely be assessed and addressed without delay. We wish to let you know that your feedback motivates us to further improve the delivery of our services to meet your expectations satisfactorily. We hope to be of service to you again soon.
"6 miles to Grapeving Mills Shopping"
Great price, clean. Would definitely stay there again.Genuine Hotels.com guest review
"Great hotel for a family!"
We really enjoyed our stay at this Hotel! The Staff was great! The hotel was very clean, had a great Breakfast and loved the courtyard! The room was very nice and spacious! The only thing I would mention was that the beds were pretty hard. But we would definitely stay there again! I was also surprised that we never heard any of the airplanes considering […] how close to the airport we were. Read moreGenuine Expedia guest review
Response by Holiday Inn Express & Suites Irving Dfw Airport North Thank you for taking time to share to us your experience with our hotel. We at Holiday Inn Express wishes to not only attend to the needs of our guests but also find ways to make our valued guests feel that they are not just customers, they are in fact part of a family that gives the institution its strong foundation. Thank you for choosing to stay with us and we sincerely hope to see you again very soon.
"I couldn't ask for more"
Everyone at the hotel was great. It's more than a 3 star hotel. Very clean, spacious, location was ideal and close to DFW.Genuine Hotels.com guest review
"It was ok, but..."
I stayed three nights. At the third day when I came back from outside, I found my small tooth paste, small pack of shaving form and small shampoo bottle have been discarded, and only my tooth brush and shaver were left at the bathroom. This experience is first time for me.Genuine Expedia guest review
Response by Holiday Inn Express & Suites Irving Dfw Airport North Your feedback is of much help to us, for it gives us the opportunity to correct and improve the delivery of our services. Thank you for taking the time out of your busy schedule to share to us your experience, we are however deeply sorry if we failed to meet your expectations. Thank you for giving us a chance to improve more, we hope that we can give you a far better experience should you reconsider and visit us again next time.
"Had a good stay"
This particular Holiday Inn Express didn't look as up-to-date as others I have stayed at, but it was comfortable and did the job well for a 1-night stay. Positives: good breakfast (including omelettes and sausage as well as the usual bread-based fare), large room, mini fridge and microwave in room, sizeable bathroom, free shuttle to airport. Negatives: […] Very small shower with a very short showerhead (I am 5' 4" and it was only a few inches away from my head), maid service knocked on our door twice before 10 am, pillows were a little lumpy. Overall, we enjoyed our stay. Read moreGenuine Hotels.com guest review
"nice and big rooms"
We were here for two days, had no problem finding the hotel, just don't use your gps.Genuine Hotels.com guest review
It was able to stay this hotel despite a sudden reservation.Genuine Expedia guest review
Response by Holiday Inn Express & Suites Irving Dfw Airport North We thank you for taking the time and effort to write us your valuable feedback. We wish to always accommodate our guests despite the short notice at all times, and ensure that all your needs are properly attended to. Thank you for your appreciation, and we look forward to seeing you again on your next visit.
It was excellentGenuine Hotels.com guest review
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