All hotels in Ottawa, Ontario, Canada
1 room, 2 adults
You can collect Hotels.com® Rewards nights here123 Metcalfe St, Ottawa, ON, K1P5L9, Canada, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 371 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.1
  • Condition
    4.2
  • Neighborhood
    4.4

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Easy walking distance to attractions"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very responsive front desk staff. Close to parliament hill, sparks street and ByWard market. Comfortable room. Loved the funky decor and atrium
Genuine Hotels.com guest review
3 night business trip Mar 29, 2015
Robin
CA
5.0 / 5Outstanding
"Second time at Hotel Indigo"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Clean, quiet, comfortable. Walking distance to Parliament Bldgs. and Market. Nice pool.
Genuine Hotels.com guest review
3 night family trip Mar 13, 2015
Julia
CA
4.0 / 5Excellent
"Hotel Indigo Ottawa - good family hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel. Quiet heating system. Nice showers. Excellent pool (uniform 3'10" depth) for little kids. Room is clean, staff is friendly. Restaurant has limited selection but ok for family vacation. Beds are comfortable, not too hard/soft. Good consistent complimentary wifi. No safe in the room. Bed covers are not the duvet style in the higher end hotels, but rather the layered sheets. Ok though. They have the awesome Toto toilets - very quiet flush.
Genuine Hotels.com guest review
4 night family trip Mar 13, 2015
John W
CA
5.0 / 5Outstanding
"Can hardly find a better location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
2 min from Rideau Canal/Centre, 2 min from the Parliament, 2 min from Elgin, 2 min from Bank St. Perfect location with decent price. Gym is shared with the Marriott next door (direct access from the 3rd floor, though). No complains about the room. Too bad parking in the underground parking costs a leg which is also shared with the Marriott.
Genuine Hotels.com guest review
10 night business trip Mar 5, 2015
Guillaume
CA
5.0 / 5Outstanding
"Great weekend get away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a great stay at Hotel Indigo! Little upset that we got the wheat room and not the forest but the hotel was great. We'll be back! Plus the best location in the city!
Genuine Hotels.com guest review
2 night romance trip Mar 13, 2015
Jordan
AS
4.0 / 5Excellent
"Weekend get away"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Really nice boutique hotel. Great value for the price. Nice central location close to the transit way. Great place to stay for any reason.
Genuine Hotels.com guest review
2 night romance trip Mar 6, 2015
Michael
CA
4.0 / 5Excellent
"Cold but Nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was cold and when I ask about the heat situation, the desk told me they could bring me up a extra blanket. And when you watch television be careful of how many lights you have on, cause it will affect the signal from cutting in and out. The towels in the swimming area here worn out. The cook didnt show up one morning and all they could offer was a Tim Hortons card or walk over to the Marriot and pay for breakfast. But those were the only issues. The Hotel has a wonderful lay out. The rooms are modern and wonderful. I would stay here again
Genuine Hotels.com guest review
2 night romance trip Mar 6, 2015
AMBER
CA
5.0 / 5Outstanding
"Excellent stay - will return!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay at the Indigo Hotel very much, and will certainly stay there again. It's well located; staff are welcoming and efficient; restaurant is good; rooms are clean and spacious.
Genuine Hotels.com guest review
4 night business trip Feb 25, 2015
A Traveler
CA
4.0 / 5Excellent
"Nice hotel in the core of downtown."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My boyfriend and I rented a standard room with a king size bed for a weekend getaway and we enjoyed our stay. The pool was closed the first day we were there due to an accident of some sort, but the hotel staff were very nice and sent us complimentary snacks and water for the inconvenience which was really thoughtful of them. The pool did open back up later the second day.
Genuine Expedia guest review
Other trip Feb 23, 2015
Kab
CA
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I stayed at Indigo while traveling for work. It's a good spot in downtown Ottawa at a reasonable rate. The rooms are clean and well furnished but small and probably not ideal for more than 1 or 2 people. The staff is phenomenal and extremely accommodating. If you're in town for a quick stop, Indigo is a great value.
Genuine Expedia guest review
Other trip Feb 22, 2015
A Traveler
CA
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was a good place to stay. Room was clean & the staff was friendly and very helpful.
Genuine Expedia guest review
Other trip Feb 3, 2015
A Traveler
CA
5.0 / 5Outstanding
"Right in downtown Ottawa. One block from the canal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff at the hotel were awesome. Very happy and always willing to answer questions. The quality of the optional breakfast was very good. The design of the hotel lobby and how to access the garage can be a little disorienting at first.
Genuine Expedia guest review
Other trip Feb 2, 2015
jj
CA
4.0 / 5Excellent
"Very convenient to winterlude activities, centralw"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very friendly,helpful with advice about anything we asked. They gave useful information
Genuine Expedia guest review
Other trip Feb 2, 2015
Eileen
CA
1.0 / 5Poor
"waste of money 1920 s hotel"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
very old very bad price too high ,small room small bathroom and old ,breakfast you need to be on line up its waste of money really parking area is too long path to reach entrance from other hotel .
Genuine Hotels.com guest review
1 night business trip Jan 26, 2015
Hashim
CA
5.0 / 5Outstanding
"Ottawa skating trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Close to downtown, close to the canal, we went skating and it was just a 5-10 min walk to the canal. We were there on the weekend, so parking was street parking and no charge!
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Endel
CA
4.0 / 5Excellent
"Stayed for 1 week at Indigo"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Excellent customer service - very friendly and considerate staff. One thing I don't quite like is the curtains in the room. I prefer the room to be as dark as possible when I sleep. The curtains in the room however always leave a gap, which is irritating for someone who has sleeping difficulties.
Genuine Expedia guest review
Other trip Jan 24, 2015
A Traveler
CA
2.0 / 5Fair
"Close to the place I did business"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The staff were courteous, the hotel was clean BUT, the room was too cold, the shower and hand basin had lukewarm to cold water for taking a bath and the room I stayed in was not friendly to handicapped people. You cannot sit on the bed to use your computer; you have to sit at the desk which was not very comfortable.
Genuine Expedia guest review
Other trip Jan 23, 2015
A Traveler
CA
4.0 / 5Excellent
"Nice downtown hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was very nice, the only issue was parking was a little confusing as it's two adjoining hotels. Other than that, the stay was good.
Genuine Expedia guest review
Other trip Jan 12, 2015
Jill
CA
5.0 / 5Outstanding
"Great Hotel - close to the city centre"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This is a boutique hotel which is about 10 minutes walk from the Parliament buildings and the city centre. The hotel was undergoing renovation and painting as we arrived and so had lots of scaffolding inside and out (now taken down) but ignoring that eyesore this hotel is very nice indeed. It doesn't seem to be particularly busy and doesn't offer a compelling food/restaurant service but as a place to stay to eat out elsewhere this is absolutely fine. The rooms are big and clean and very comfortable with free high speed wifi. Excellent standard BTW- The gym is shared with the hotel next door
Genuine Expedia guest review
Other trip Jan 5, 2015
Huw
GB
5.0 / 5Outstanding
"This hotel met my expectations and standards......"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel Indigo was everything I enjoy in a home away from home:perfect location, price, size, amenities, room aesthetics. I will stay there in the future for sure.
Genuine Hotels.com guest review
1 night family trip Jan 1, 2015
Jacqueline
CA
2.0 / 5Fair
"Appearances can be deceiving."
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
At first we were impressed by the simple modern design and spacious rooms. However the pool was very shallow and whirlpool had frothing/ overflowing dirty foam! More importantly was the fact that while snuggling into bed for the night we discovered somebody else's socks under the covers - this telling us that our sheets had NOT been changed! Eww! While staff dealt with this quickly for us it is NOT forgiveable in a hotel - something I would expect at a cheap motel.
Genuine Expedia guest review
Other trip Jan 1, 2015
A Traveler
CA
3.0 / 5Good
"Downtown Ottawa stay."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Fine for a quick in and out but don't look for atmosphere here. I have no idea where the pool is and wasn't told at check-in. The lobby is in need of a facelift and the bar is a lonely place for a pre-dinner cocktail. However, the rooms are spacious, the toiletries are excellent quality and the bed and linens comfortable. It is affordable and central.
Genuine Expedia guest review
Other trip Dec 30, 2014
Jeanie
CA
3.0 / 5Good
"A Little Disappointing"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Great location with pleasant modern rooms, but parking cost and the overall state of hotel were rather disappointing. Staff were approachable, but not the friendliest.
Genuine Expedia guest review
Other trip Dec 29, 2014
James
CA
4.0 / 5Excellent
"One night stay while picking up our daughter from"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had stayed here before and chose to come again because the price and location were just right.
Genuine Expedia guest review
Other trip Dec 21, 2014
evetshe
CA
5.0 / 5Outstanding
"Nice close to downtown venues but food was yucky"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We went out to a hotel with the family to walk around Ottawa and go to City Hall and Parliament Hill so the kids could see Santa and the Christmas lights. We couldn't wait to get back and order room service since we didn't eat most of the day. The food was terrible and each meal was either over cooked or under cooked. The lady at the front desk took the whole meal off our bill and let us know they had a new cook. Staff was lovely but we didn't bother having breakfast at the hotel we walked around downtown til we found a little breakfast joint! I really liked the rooms, so bright and airy!
Genuine Expedia guest review
Other trip Dec 13, 2014
Mooney
CA
4.0 / 5Excellent
"Good location, nice rooms"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Like the hotel location and room comfort is excellent. Three comments: currently some renovations ongoing so some scaffolds around, parking garage a little inconvenient but indoors, and hotel restaurant needs to be upgraded significantly. Avoid the breakfast and eat at nearby Starbucks or other places. Rooms were great as well as service though.
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2014
Murray
CA
4.0 / 5Excellent
"Central comfortable hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The Indigo is a great place to stay as it is very central to downtown Ottawa sites. There are lots of nearby restaurants and coffeeshops. The room was comfortable and the staff were helpful and friendly. The fruit infused water in the lobby was appreciated.
Genuine Hotels.com guest review
5 night trip with friends Nov 6, 2014
Anjuli
CA
5.0 / 5Outstanding
"Central location - comfy boutique experience"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Even though my room was small, the king sized bed was wonderfully comfortable. The room didn't seem cramped at all! It was perfect. The shower was awesome - clean and modern. As well, there is construction going on, as the scaffolding obstructs the view to the window. But there are notes written by management to reassure guests that it is temporary. Very classy and professional!
Genuine Expedia guest review
Other trip Nov 2, 2014
M.K.
CA
5.0 / 5Outstanding
"Very Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff were courteous, the room was very clean, bed was comfortable and the hotel is centrally located near the usual Ottawa tourist attractions. Will stay there again.
Genuine Expedia guest review
Other trip Oct 17, 2014
Martin
CA
5.0 / 5Outstanding
"Just perfect location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice experience!!!! Near everything walking distance to lots of places.friendly people i will come back again.
Genuine Expedia guest review
Other trip Oct 14, 2014
susana
CA
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
the location was good being so close to Parliament and downtown. although we were only there for a short time, it was clean. the room was a bit too small and difficult to move around. had a problem with the bathroom facilities and it was taken care of immediately.
Genuine Hotels.com guest review
2 night trip Aug 30, 2014
A Traveler
CA
4.0 / 5Excellent
"Weekend at Indigo Hotel in Ottawa.."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A very pleasant stay. Staff very helpful and friendly.
Genuine Expedia guest review
Other trip Oct 13, 2014
A Traveler
CA
4.0 / 5Excellent
"Good city centre hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice hotel overall. Clean and efficient. Staff very friendly. Only issue was the enthusiasm of the Fire Service at about 06:30 on two mornings (maybe they had an emergency breakfast to get to :-) )
Genuine Hotels.com guest review
4 night business trip Sep 29, 2014
Tony
GB
5.0 / 5Outstanding
"Very convenient location and comfortable room."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Easy check in, nice staff, well kept hotel, only complaint I had was very loud fan in main lobby-atrium area. Excellent room with comfortable bed.
Genuine Expedia guest review
Other trip Sep 29, 2014
Doug
CA
5.0 / 5Outstanding
"one night after wedding"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Stayed for one night for a wedding night. All special requests were honoured including no disturbing at all. Loved it
Genuine Hotels.com guest review
1 night business trip Sep 12, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent staff.Very clean and well cared for. Really liked this hotel. Will return.
Genuine Hotels.com guest review
2 night trip Sep 4, 2014
A Traveler
CA
4.0 / 5Excellent
"Pictures slightly misleading."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Only downfall of this hotel is that the parking is under the adjoining hotel. You need to go around the block, reverse because you missed the very small parking sign. Then once you find a spot to park, transfer elevators to get to the right floor to transfer into the hotel there's no elevator to help carry you and your bags only stairs.
Genuine Expedia guest review
Other trip Sep 8, 2014
debbie
CA
4.0 / 5Excellent
"Nice hotel, very convenient to everything."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Overnight stay. Hotel was room was clean; front desk staff very professional and knew where to find local restaurants. I would stay there again.
Genuine Expedia guest review
Other trip Sep 5, 2014
Don
CA
2.0 / 5Fair
"Not the best"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
Great service. I am just not a fan of the hotel layout feels like a college dorm
Genuine Hotels.com guest review
1 night trip Aug 31, 2014
A Traveler
CA
4.0 / 5Excellent
"absolutely, just look up the street, parliament"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Stay was very quick , just overnight, unfortunately being a saturday night they could not accomodate our vehicle to park. We found this out after the fact. we paid for parking returned after our wedding not parking spaces. we were directed to park down the street.not impressed as we do not know the city.
Genuine Hotels.com guest review
1 night trip Aug 23, 2014
Margaret
CA
5.0 / 5Outstanding
"Amazing hotel in the heart of downtown"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great room, great pool, amazing staff, amazing location. Would definitely recommend this hotel.
Genuine Expedia guest review
Other trip Aug 17, 2014
Zak
CA
3.0 / 5Good
"Hotel is downtown"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was alright but the parking is terrible - the hotel is shared with the Marriott and they get the better parking and the parking elevator comes up on the marriott side and you have to go up a flight of stairs and back down with your luggage to get to the indigo side. Parking is also very expensive for the night and there isn't a valet service. There was also no bellhop service to assist with my luggage.
Genuine Expedia guest review
Other trip Aug 12, 2014
A Traveler
CA
5.0 / 5Outstanding
"Nice central location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Central location, rooms we'll appointed, friendly staff
Genuine Expedia guest review
Other trip Aug 11, 2014
DD
CA
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel, excellent location. I was disappointed test the rooms did not look like the pictures online. Aside from that, everything was fine. The doors in the hallway are loud, you could always tell when someone was coming or going!
Genuine Expedia guest review
Other trip Aug 9, 2014
Stacey
CA
5.0 / 5Outstanding
"Clean Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Overall we were pleased with our experience. Great hotel. Great staff
Genuine Expedia guest review
Other trip Jul 27, 2014
sabrina
CA
5.0 / 5Outstanding
"Excellent Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very clean hotel, friendly and helpful staff. Great location for tourist attractions with plenty of restaurants in surrounding areas. Great breakfast in the hotel restaurant with a choice menu. Small quiet bar for a relaxing drink at the end of the night. Rooms were clean and beds comfy a great stay !
Genuine Hotels.com guest review
2 night family trip Jul 22, 2014
Michelle Wilkinson
CA
3.0 / 5Good
"Just OK"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Having stayed multiple times at the Hotel Indigo in San Diego I had high hopes for my stay at the Indigo in Ottawa. Unfortunately, the quality standards across the chain vary fairly widely. The Ottawa Indigo is pretty mediocre - generally the common areas and the rooms look dated/tired and the breakfast was poor. On the positive side it is a lot less expensive than the Indigo in San Diego, and the location is excellent for downtown Ottawa meetings. Good budget hotel, but not what I was expecting.
Genuine Hotels.com guest review
1 night business trip Jul 17, 2014
MJL
CA
4.0 / 5Excellent
"Was great for an overnight stay."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Good standard, clean and nicely decorated. Food and parking is a bit pricy though.
Genuine Expedia guest review
Other trip Jul 16, 2014
Isolde
CA
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel was lovely and the cleaning staff were friendly and very helpful. Great location but next time I would consider a slightly larger room to accomodate our family.
Genuine Hotels.com guest review
2 night trip Jul 7, 2014
Claudia
CA
4.0 / 5Excellent
"good downtown location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Good location but parking is tricky-you park underneath a neighbouring hotel, then after a series of elevator/stairs jaunts, you arrive in your hotel. On several occasions the elevators were not working.
Genuine Expedia guest review
Other trip Jul 8, 2014
jv
CA
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