"Hotel is downtown"
The hotel was alright but the parking is terrible - the hotel is shared with the Marriott and they get the better parking and the parking elevator comes up on the marriott side and you have to go up a flight of stairs and back down with your luggage to get to the indigo side. Parking is also very expensive for the night and there isn't a valet service. […] There was also no bellhop service to assist with my luggage. Read moreGenuine Expedia guest review
"Nice central location"
Central location, rooms we'll appointed, friendly staffGenuine Expedia guest review
Nice hotel, excellent location. I was disappointed test the rooms did not look like the pictures online. Aside from that, everything was fine. The doors in the hallway are loud, you could always tell when someone was coming or going!Genuine Expedia guest review
Overall we were pleased with our experience. Great hotel. Great staffGenuine Expedia guest review
Very clean hotel, friendly and helpful staff. Great location for tourist attractions with plenty of restaurants in surrounding areas. Great breakfast in the hotel restaurant with a choice menu. Small quiet bar for a relaxing drink at the end of the night. Rooms were clean and beds comfy a great stay !Genuine Hotels.com guest review
Having stayed multiple times at the Hotel Indigo in San Diego I had high hopes for my stay at the Indigo in Ottawa. Unfortunately, the quality standards across the chain vary fairly widely. The Ottawa Indigo is pretty mediocre - generally the common areas and the rooms look dated/tired and the breakfast was poor. On the positive side it is a lot less […] expensive than the Indigo in San Diego, and the location is excellent for downtown Ottawa meetings. Good budget hotel, but not what I was expecting. Read moreGenuine Hotels.com guest review
"Was great for an overnight stay."
Good standard, clean and nicely decorated. Food and parking is a bit pricy though.Genuine Expedia guest review
The hotel was lovely and the cleaning staff were friendly and very helpful. Great location but next time I would consider a slightly larger room to accomodate our family.Genuine Hotels.com guest review
"good downtown location"
Good location but parking is tricky-you park underneath a neighbouring hotel, then after a series of elevator/stairs jaunts, you arrive in your hotel. On several occasions the elevators were not working.Genuine Expedia guest review
The hotel was very nice, although parking should be included with the price of the room.Genuine Hotels.com guest review
"Nice, friendly hotel"
Stayed here for 10 days on business. The hotel staff were friendly and helpful. The hotel was well looked-after. Coffee (Nespresso type) is provided free of charge and there are refrigerators in the rooms; however, bottled water is charged for. The only niggle was the car park, shared with the hotel next door, which is three levels below ground with […] narrow access and (while I was there) a dodgy elevator. I will definitely stay here next time I am in Ottawa. Read moreGenuine Expedia guest review
"Ottawa for tourista"
great location to parliament, market, canals, street cafes.Genuine Expedia guest review
"Nice but pricey"
First impression was good and reception staff very helpful and efficient. Room was comfortable and clean but overall room quality let down by cheap flooring and cupboard door fittings. Parking is shared in another building around the block. If central location is important then it might just be worth the price.Genuine Hotels.com guest review
This hotel is awesome for business or for fun. It is located in a very nice area and it is convenient for people who want to visit museums and downtown area.Genuine Expedia guest review
I stayed here for only 1 night unfortunately I wish I could have stayed longer. Location, amenities and very comfy beds are the highlights of this downtown hotel. Breakfast was included with our room rate. It was not a buffet but rather menu options, very good nonetheless. Walking distance to Byward Market and Parliament buildings. I'd stay here ag […] ain.! Read moreGenuine Hotels.com guest review
"Great little hotel!"
We tried the Hotel Indigo for the first time in May of this year, and we were pleasantly surprised by it. Clean and comfortable modern rooms. Love the hardwood floors. The location is close enough to Parliament, Sparks Street, and other attractions in downtown Ottawa. The front desk staff were very friendly and helpful. We didn't try the restaurant […] this time. We would definitely consider this hotel again if we go back to Ottawa. Read moreGenuine Hotels.com guest review
The room was very crowded and difficult to navigate. The furniture arrangement was terrible - no bedside lamp on one side for comfortable reading, a chair that was too close to both the bed and the window. The king sized bed was comfortable, but a smaller bed would have made the room more inviting, rather than the crowded clutter that it was. Likewise […] there was no room to spread out toiletries in the tiny bathroom - more counter space would have been lovely. Great location, but not a hotel where you can spread out and relax in comfort. Read moreGenuine Hotels.com guest review
Friendly staff, clean room. Swiming pool is to shallow.Genuine Hotels.com guest review
"a very convenient location greaat service, very fr"
many thanks for a great stay needless to say I would happily recommend your facility. Bruce MatthewsGenuine Hotels.com guest review
"One employee can ruin experience."
Checking in was a disaster. There was a couple before us and another gentleman having issues with the front desk attendant that evening. She was not polite and flagrantly lied to her manager to cover herself for providing inaccurate information. Aside from checking in, the hotel stay was very nice and the rooms were really nice as well. Manager was […] very pleasant as well. Read moreGenuine Hotels.com guest review
Nice hotel in great location. Excellent front desk staff. My room was a dimly lit room on the 3rd floor. There were tiny windows immediately facing another building. Difficult to get any work done without any light from windows and inadequate lamps.Genuine Hotels.com guest review
"Our stay was pleasant,the staff is very attentive."
The location of the hotel is near to the main points of interest.I strongley recommand this hotel.Genuine Expedia guest review
Very interesting decor and theme. Nicely decorated and furnished. Laminate floors rather than carpet, a trend. Good location with free street parking on weekends. Weekday parking an issue. Staff was great, rooms not overly large but quite functional, clean with great walk in showers. Prices vary significant for this hotel. At times a great deal and […] at times a little pricey. Read moreGenuine Hotels.com guest review
"Neat little hotel, clean, very comfy beds."
No complaints at all. Very clean, comfortable and very nice staff. Would stay again. 10 min walk to market and even closer to Parliament Hill and Chateau Laurier. Tim Horton's and Starbucks both a stone's throw away for the morning.Genuine Expedia guest review
"Poor consumer experience design"
The hotel is bizarre. The parking situation required you to enter a different hotel up and down 2 flights of stairs with luggage then the spaces are tight and entry and exit to the underground is tricky to say the least. The rooms are designed without a shower door so there is a cold draft in the shower unless you close the door but then the steam completely […] fills the tiny bathroom. The hotel rooms are designed to have the people on the other side of the square the ability to look in if your curtains at not drawn. Silly intrusive design. Also rooms are not cell friendly if you get a corner room. Aveda toiletries products are only saving grace. There is a Starbucks a block away. Decent downtown location. Read moreGenuine Hotels.com guest review
"close to all must-see sights"
It was perfect.Genuine Hotels.com guest review
Loved the room. Staff was very helpful. Beds were comfortable. Only issue I had was trying to find an ice machine.Genuine Hotels.com guest review
"One night in the city"
Pleasant. Great location. Staff very helpful. Nice bath products. Parking not on sight.Genuine Expedia guest review
Hotel Indigo is a delightful change from a big hotel. Our room was clean and modern. The hotel décor is retro and trendy. Staff are nice. Conveniently located close to the World Exchange where you can park for free on the weekend. Only complaint is that we got back to the hotel at around midnight on a Friday expecting to have a drink at the bar and […] the bar was already closed. Read moreGenuine Hotels.com guest review
"Great hotel in downtown Ottawa"
Very friendly and helpful staff. Close to everything in downtown Ottawa.Genuine Expedia guest review
"Central small Hotel in Ottawa"
This hotel is a short walk from Parliament and therefore quite central for exploring Ottawa. We have paid much more for other centrally located hotels in the past. Whereas the hotel Indigo is more compact than other larger hotels it was comfortable and modern and had all the facilities we needed for a two night stay. The swimming pool is part of the […] larger Marriot suite hotel next door but was quite convenient and linked by a corridor. Read moreGenuine Expedia guest review
Booked reservation for room with 2 queen beds 2 weeks ago. Room check in was 3PM with guarantee until midnight. Arrived at hotel just after 8PM after 4.5 hour drive. We were told the room was not ready. They were overbooked and had a late check out. Front desk offered a room with a king bed and rolling cot. Unacceptable to expect an adult to sleep on […] a cot when the reservation was booked so far in advance. Front desk was stumped as to what else to do. I guess the cleaning staff don't work during the evening. They finally found some staff who reluctantly went to clean a room. We had to wait nearly an hour for our room to be cleaned. Prior guests must have trashed it. Manager offered us breakfast and a free movie. By 9:30 we were too tired and irritated to watch a movie and we already had breakfast plans. As compensation we were offered free parking. If you have a truck or SUV you need to park in a designated area at the back of the hotel. To access this area you need to drive down a narrow alleyway off of Laurier St. The entrance to the alley was blocked by someone who parked on Laurier. Compensation for parking was worthless because we had to park on the street. The pictures of the hotel rooms on the website are deceiving. Rooms are small and the walls and floors are paper thin. You hear everything in the rooms around you from doors slamming, conversations and parties down the hall. Go to the Westin, Lord Elgin or even the Holiday Inn or Albert at Bay. Read moreGenuine Expedia guest review
"Perfect if you're looking for a quiet place to sta"
The hotel was very clean and quiet. We would definitely consider staying here again on our next visit to Ottawa.Genuine Hotels.com guest review
"Within acceptable level."
Overall it was good. Though the pictures of the hotel rooms/amenities were a bit misleading. The pictures were definitely photoshop where I thought it'd be bigger or much bigger for that matter. Used some type of 3D or stretch features where you'd think it looks bigger than reality. I suppose that's normal. Parking is quite small as suspected since […] space is premium at downtown core. Another point is I think the front desk resources need to be brushed up on their customer service skills; not all - just the one out of the 4 that I saw. Works at day shift and finished around 4:30P or earlier. As I deal w/various people on the multi-level corporate world, I perceived the attitude of "do what you want, I don't really care" attitude. As well as not fully willing to help. Aside from that, all is well and at acceptable level for this price range; could be improve for sure. Read moreGenuine Hotels.com guest review
"Would be nice in summer"
The room was cold and we needed to get a space heater in order to get any heat in the roomGenuine Expedia guest review
It was a great experience to be on Ottawa! The location of the hotel is phantastic, distances are very short! The cleaniness of the room could be a little better, but only when you look under the bed and in the corners ( dust and dirt not only from the last customer!!) The restaurant is ok, the voucher system for the breakfast is ok, but should be extended […] to the children if booked with children!!! That was a surprise. The service is absolutely kind and helpful. Parking costs 21 CAD a night, which is ok, but should be clearly visible or explained when arriving to avoid late surprises. Availability of pool and gym in adjustant Marriott is great. Marriott should take better care for availability of towels and should put signs up, that the area should not be entered with street shoes (which is abviously not commen sense). Overall good and we will come back!!! Read moreGenuine Hotels.com guest review
"Cozy and close to everything"
Very helpful and cheerful staff. Within walking distance of Winterlude fun, the Parliament buildings the Byward Market, the National Gallery, and Chinatown. The Aveda toiletries are a nice touch. The only thing I didn't like was the small vestibule that let a crack of hallway light in through the night.Genuine Expedia guest review
Great Stay for Fair PriceGenuine Hotels.com guest review
"Nice and modern."
Good location. The hotel is clean and boutique style in a wonderful spot downtown, just a block from parliament hill.Genuine Expedia guest review
Great that there are no carpets in the room...Parking is tricky to get in & out but at least the IS parkingGenuine Hotels.com guest review
"Great hotel in the core of downtown Ottawa."
I chose this hotel because I regularly stay at the Hotel Indigo in Sarasota, Florida. The rooms are large and well laid out. The furniture and decor is understated, not fussy like a lot of hotels. And the floors are not covered in questionable carpeting... Very important. Everything is neat & clean. The staff at the front desk were very friendly and […] accommodating. We were served within minutes of arriving. Overall, my experience at this hotel was great. No complaints. Read moreGenuine Expedia guest review
Great stay- only downside is that it is an older building so the sound travels very easily.Genuine Hotels.com guest review
Inconvenient luggage drop off and parkingGenuine Hotels.com guest review
Indigo was a great experience.. Hotel staff was very friendly & helpful.. Rooms were clean.. Parking is only downfall..Genuine Hotels.com guest review
"great hotel, great value"
Great front desk staff. free street parking on weekends. A lovely hotel.Genuine Hotels.com guest review
Right downtown, close to everything. Parliament buildings just up the street. Clean, updated, comfortable hotel. Would stay again.Genuine Hotels.com guest review
heater makes noise sound all night long. room too small for a family of three.Genuine Hotels.com guest review
"Boutique menu only"
They say that, in life, there's no such thing as a free lunch. And neither is breakfast at this hotel. The menu may be delicious but it was pricey compared to other local offerings. The room was very small and all the preview pictures made the hotel look much more impressive than it is. Real pain in the neck to get in and out of parking and, at $23/day, […] also expensive - but you can wash your car if you want to. Read moreGenuine Expedia guest review
Hotel was great in all aspects, room was very comfortable, staff friendly, great leisure facilties and close to major attractions - would for sure stay there again.Genuine Hotels.com guest review
Front desk staff was nice enough to tell me parking in Ottawa on the street is free over the weekend. Parked infront of hotel for 2 days, no problem. Saved me the extra underground parking fee's.Genuine Expedia guest review
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