All hotels in Ottawa, Ontario, Canada
1 room, 2 adults
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4.1 / 5Excellent

Score breakdown (from 385 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.1
  • Condition
    4.2
  • Neighborhood
    4.4

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
We enjoyed our stay. We had a problem with our room but the manager acted very quickly and rectified the situation for us. The room was clean and comfortable. The staff was very friendly. Breakfast was very tasty. The location couldn't be better. All in all a good place to stay!
Genuine Hotels.com guest review
2 night family trip Jun 12, 2015
ruth
CA
5.0 / 5Outstanding
"Great location - valuefor money"
Great Location.Close to most sightseeing places. Breakfast could have been better.
Genuine Hotels.com guest review
3 night family trip May 31, 2015
PANYAM
IN
5.0 / 5Outstanding
"Perfect"
Loved it
Genuine Hotels.com guest review
1 night business trip Jun 1, 2015
Vic
CA
3.0 / 5Good
"Hotel Indigo in Ottawa - parking was NOT fun."
Arriving by automobile presents the visitor with quite an unplanned adventure. There is little room on the street to park and register then one has to circle around a busy city block to locate a very narrow entrance to the parking dungeon. I was told that this parking basement was built in the 1800's and it is easy to believe. Driving into the lower levels would best be done in the smallest car available. We chose to leave our car there and use taxis to get about. Then one needs to negotiate several elevators and sets of stairs to get to the registration desk. All in all, a bit primitive. Would I stay at this hotel again? Only if not driving and in desperate need of a downtown room.
Genuine Hotels.com guest review
3 night family trip May 7, 2015
A Traveler
CA
3.0 / 5Good
"good service, weird set up"
The room was nice we were happy with the service and its a great central location. the set up of being able to see down into the middle kind of motel style is a little weird in my opinion, but would stay there again.
Genuine Hotels.com guest review
1 night romance trip Mar 28, 2015
Nicole
CA
3.0 / 5Good
"Nice location - so so experience"
Great location - close to everything. First impression walking into the lobby - comfortable but a bit tired - was expecting something perhaps a bit more edgy with it being advertised as a boutique hotel. The front desk staff are very pleasant and professional but they must be embarrassed by their uniforms - shapeless and a colour that can only be described as dung-like. Rooms are average but very clean - beds are comfortable - pillows need an upgrade. Bathrooms are okay - nice shower and supplied toiletries. Housekeeping staff are exceptional. Restaurant is average to poor. Breakfast is same old fare but done well. My dinner experience was horrible and in spite of having been critical to the restaurant staff the evening of and front desk the following day - nothing was done to correct it. Very disappointing. Pool, sauna, workout room and whirlpool make all the bad go away,
Genuine Expedia guest review
Other trip May 2, 2015
Rita
CA
4.0 / 5Excellent
"Great Location and Friendly staff!"
Hotel was in a great location and very clean and renovated. We found the room a bit small and stuffy, and there are no views at all. We spent a lot of time in the lobby rather than in our room. Staff were cheerful, friendly and very helpful.
Genuine Hotels.com guest review
2 night family trip Apr 24, 2015
Arda
CA
5.0 / 5Outstanding
"Great experience -- highly recommend!"
Hotel was very clean, modern and colourful artwork! Right in the heart of Ottawa-- everything was in walking distance which was so nice. Starbucks, Tim hortons and second cup, Gabriel's pizza and subway all 1 minute walk from hotel entrance-- Byward market approximately 15-20 minute walk. The gym is very nice and staff extremely friendly and helpful-- I would recommend this hotel :)
Genuine Hotels.com guest review
2 night trip with friends Apr 24, 2015
Brittany
CA
5.0 / 5Outstanding
"Well situated, helpful and pleasant staff"
Loved the proximity to the National Arts Centre. The reception desk was very helpful regarding public transportation and walking directions.
Genuine Hotels.com guest review
1 night family trip Apr 18, 2015
Sherry
CA
5.0 / 5Outstanding
"Great Stay!"
We stayed at the Indigo Hotel as a couple and we will definitely stay there again. The location was very central and convenient to downtown Ottawa. The hotel was clean and our room was spacious enough. I would highly recommend this hotel!
Genuine Hotels.com guest review
1 night romance trip Apr 17, 2015
Jillian
CA
5.0 / 5Outstanding
"Easy walking distance to attractions"
Very responsive front desk staff. Close to parliament hill, sparks street and ByWard market. Comfortable room. Loved the funky decor and atrium
Genuine Hotels.com guest review
3 night business trip Mar 29, 2015
Robin
CA
4.0 / 5Excellent
We enjoyed the hotel, and found the location to be very good, very central. It could use a face lift though, and the parking was inconvenient. It was difficult to get in and out of the underground parking, and the card never did work. Also, our room card had to be replaced twice. The bed was great, it was quiet, and the shower was also very good. Staff were very friendly and helpful.
Genuine Expedia guest review
Other trip Apr 13, 2015
A Traveler
CA
5.0 / 5Outstanding
"A nice find!"
Pros: Decent location, with (paid) indoor parking. Friendly and helpful staff. Nice decor Cons: Decor is unfinished, as they are still renovating. Entrance from the parking lot to the hotel is a bit dodgy, as the interior is literally TWO hotels interconnected. Anyone arriving from the parking garage should note that the only way into the lobby is via 7-8 stairs. If you have large luggage or any disabilities, those stairs might not be great for you. There is so far, no functioning elevator or ramp (but I stayed here a few months back, things might have improved by now). There is also a confusing set of elevators to take you from the 'other hotel' to the Indigo. We had to travel up and down and press different buttons until we figured out how to get to the Indigo section. Again, this will likely be adjusted with the ongoing updates to the facility. But, overall I was quite impressed. The room was comfy, the decor was nice. It had a bit of New York hotel style to it. Staff was very kind when my travel companion fell ill right before checkout time. I asked the front desk if they would accommodate an extra hour to check out. They not only said yes, but offered help with hydration and painkillers, though we didn't need any. The effort and flexibility were appreciated.
Genuine Expedia guest review
Other trip Apr 13, 2015
Shmee
CA
3.0 / 5Good
"Good downtown location"
Nice, clean, modern hotel. Location is excellent however, for the busy business traveler who would prefer to stay in and order food, the service and quality are lacking. The available menu is limited and the value/taste are out of proportion with cost/location. A nice feature is the availability of taxis right outside the door, seemingly at all times.
Genuine Expedia guest review
Other trip Apr 1, 2015
A Traveler
CA
4.0 / 5Excellent
"Clean, efficient facility well located."
Fit our needs in almost all respects - location, price and ambience.
Genuine Expedia guest review
Other trip Mar 27, 2015
A Traveler
CA
4.0 / 5Excellent
"Nice hotel close in downtown core"
Clean hotel . Restraunt and bar are nice but small and plain.
Genuine Expedia guest review
Other trip Mar 26, 2015
A Traveler
CA
5.0 / 5Outstanding
"Second time at Hotel Indigo"
Clean, quiet, comfortable. Walking distance to Parliament Bldgs. and Market. Nice pool.
Genuine Hotels.com guest review
3 night family trip Mar 13, 2015
Julia
CA
4.0 / 5Excellent
"Hotel Indigo Ottawa - good family hotel"
Nice hotel. Quiet heating system. Nice showers. Excellent pool (uniform 3'10" depth) for little kids. Room is clean, staff is friendly. Restaurant has limited selection but ok for family vacation. Beds are comfortable, not too hard/soft. Good consistent complimentary wifi. No safe in the room. Bed covers are not the duvet style in the higher end hotels, but rather the layered sheets. Ok though. They have the awesome Toto toilets - very quiet flush.
Genuine Hotels.com guest review
4 night family trip Mar 13, 2015
John W
CA
5.0 / 5Outstanding
"Can hardly find a better location"
2 min from Rideau Canal/Centre, 2 min from the Parliament, 2 min from Elgin, 2 min from Bank St. Perfect location with decent price. Gym is shared with the Marriott next door (direct access from the 3rd floor, though). No complains about the room. Too bad parking in the underground parking costs a leg which is also shared with the Marriott.
Genuine Hotels.com guest review
10 night business trip Mar 5, 2015
Guillaume
CA
5.0 / 5Outstanding
"Great weekend get away"
We had a great stay at Hotel Indigo! Little upset that we got the wheat room and not the forest but the hotel was great. We'll be back! Plus the best location in the city!
Genuine Hotels.com guest review
2 night romance trip Mar 13, 2015
Jordan
AS
4.0 / 5Excellent
"Weekend get away"
Really nice boutique hotel. Great value for the price. Nice central location close to the transit way. Great place to stay for any reason.
Genuine Hotels.com guest review
2 night romance trip Mar 6, 2015
Michael
CA
4.0 / 5Excellent
"Cold but Nice"
The room was cold and when I ask about the heat situation, the desk told me they could bring me up a extra blanket. And when you watch television be careful of how many lights you have on, cause it will affect the signal from cutting in and out. The towels in the swimming area here worn out. The cook didnt show up one morning and all they could offer was a Tim Hortons card or walk over to the Marriot and pay for breakfast. But those were the only issues. The Hotel has a wonderful lay out. The rooms are modern and wonderful. I would stay here again
Genuine Hotels.com guest review
2 night romance trip Mar 6, 2015
AMBER
CA
2.0 / 5Fair
"Hot and stuffy rooms, decent location"
My boyfriend and I stayed in room 518 and were sadly quite disappointed. The room was very hot and stuffy, there were no windows to outside, just a window overlooking the inside of the hotel/lobby which made for a rather claustrophobic environment, the room was very tiny and the bed was not comfortable. On a positive note we were impressed with the front desk staff. We wanted to skate on the canal and being out of towners, we were not really sure where to go. The lady gave us clear directions in addition to two coupons for free beaver tails. Very close walk to the canal which made for a cheaper experience (no cabs). Overall we had a wonderful time but we will not be choosing this hotel in the future due to its claustrophobic nature and lack of comfort and the parking was a bit confusing as well which made things a bit stressful upon our arrival. Also a tad pricey for what we got out of it.
Genuine Expedia guest review
Response by Hotel Indigo Ottawa Downtown City Centre
Dear Lu, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and we will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Sincerely,
Other trip Mar 9, 2015
lu
CA
4.0 / 5Excellent
Good, nice hotel staff. Kept having problems with the toilet not flushing, other than that we were happy with our room
Genuine Expedia guest review
Other trip Mar 7, 2015
A Traveler
CA
5.0 / 5Outstanding
"Excellent stay - will return!"
We enjoyed our stay at the Indigo Hotel very much, and will certainly stay there again. It's well located; staff are welcoming and efficient; restaurant is good; rooms are clean and spacious.
Genuine Hotels.com guest review
4 night business trip Feb 25, 2015
A Traveler
CA
4.0 / 5Excellent
"Nice hotel in the core of downtown."
My boyfriend and I rented a standard room with a king size bed for a weekend getaway and we enjoyed our stay. The pool was closed the first day we were there due to an accident of some sort, but the hotel staff were very nice and sent us complimentary snacks and water for the inconvenience which was really thoughtful of them. The pool did open back up later the second day.
Genuine Expedia guest review
Other trip Feb 23, 2015
Kab
CA
4.0 / 5Excellent
I stayed at Indigo while traveling for work. It's a good spot in downtown Ottawa at a reasonable rate. The rooms are clean and well furnished but small and probably not ideal for more than 1 or 2 people. The staff is phenomenal and extremely accommodating. If you're in town for a quick stop, Indigo is a great value.
Genuine Expedia guest review
Other trip Feb 22, 2015
A Traveler
CA
4.0 / 5Excellent
This was a good place to stay. Room was clean & the staff was friendly and very helpful.
Genuine Expedia guest review
Other trip Feb 3, 2015
A Traveler
CA
5.0 / 5Outstanding
"Right in downtown Ottawa. One block from the canal"
The staff at the hotel were awesome. Very happy and always willing to answer questions. The quality of the optional breakfast was very good. The design of the hotel lobby and how to access the garage can be a little disorienting at first.
Genuine Expedia guest review
Other trip Feb 2, 2015
jj
CA
4.0 / 5Excellent
"Very convenient to winterlude activities, centralw"
Very friendly,helpful with advice about anything we asked. They gave useful information
Genuine Expedia guest review
Other trip Feb 2, 2015
Eileen
CA
1.0 / 5Poor
"waste of money 1920 s hotel"
very old very bad price too high ,small room small bathroom and old ,breakfast you need to be on line up its waste of money really parking area is too long path to reach entrance from other hotel .
Genuine Hotels.com guest review
1 night business trip Jan 26, 2015
Hashim
CA
5.0 / 5Outstanding
"Ottawa skating trip"
Close to downtown, close to the canal, we went skating and it was just a 5-10 min walk to the canal. We were there on the weekend, so parking was street parking and no charge!
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Endel
CA
4.0 / 5Excellent
"Stayed for 1 week at Indigo"
Excellent customer service - very friendly and considerate staff. One thing I don't quite like is the curtains in the room. I prefer the room to be as dark as possible when I sleep. The curtains in the room however always leave a gap, which is irritating for someone who has sleeping difficulties.
Genuine Expedia guest review
Other trip Jan 24, 2015
A Traveler
CA
2.0 / 5Fair
"Close to the place I did business"
The staff were courteous, the hotel was clean BUT, the room was too cold, the shower and hand basin had lukewarm to cold water for taking a bath and the room I stayed in was not friendly to handicapped people. You cannot sit on the bed to use your computer; you have to sit at the desk which was not very comfortable.
Genuine Expedia guest review
Other trip Jan 23, 2015
A Traveler
CA
4.0 / 5Excellent
"Nice downtown hotel"
The hotel was very nice, the only issue was parking was a little confusing as it's two adjoining hotels. Other than that, the stay was good.
Genuine Expedia guest review
Other trip Jan 12, 2015
Jill
CA
5.0 / 5Outstanding
"Great Hotel - close to the city centre"
This is a boutique hotel which is about 10 minutes walk from the Parliament buildings and the city centre. The hotel was undergoing renovation and painting as we arrived and so had lots of scaffolding inside and out (now taken down) but ignoring that eyesore this hotel is very nice indeed. It doesn't seem to be particularly busy and doesn't offer a compelling food/restaurant service but as a place to stay to eat out elsewhere this is absolutely fine. The rooms are big and clean and very comfortable with free high speed wifi. Excellent standard BTW- The gym is shared with the hotel next door
Genuine Expedia guest review
Other trip Jan 5, 2015
Huw
GB
5.0 / 5Outstanding
"This hotel met my expectations and standards......"
Hotel Indigo was everything I enjoy in a home away from home:perfect location, price, size, amenities, room aesthetics. I will stay there in the future for sure.
Genuine Hotels.com guest review
1 night family trip Jan 1, 2015
Jacqueline
CA
2.0 / 5Fair
"Appearances can be deceiving."
At first we were impressed by the simple modern design and spacious rooms. However the pool was very shallow and whirlpool had frothing/ overflowing dirty foam! More importantly was the fact that while snuggling into bed for the night we discovered somebody else's socks under the covers - this telling us that our sheets had NOT been changed! Eww! While staff dealt with this quickly for us it is NOT forgiveable in a hotel - something I would expect at a cheap motel.
Genuine Expedia guest review
Other trip Jan 1, 2015
A Traveler
CA
3.0 / 5Good
"Downtown Ottawa stay."
Fine for a quick in and out but don't look for atmosphere here. I have no idea where the pool is and wasn't told at check-in. The lobby is in need of a facelift and the bar is a lonely place for a pre-dinner cocktail. However, the rooms are spacious, the toiletries are excellent quality and the bed and linens comfortable. It is affordable and central.
Genuine Expedia guest review
Other trip Dec 30, 2014
Jeanie
CA
3.0 / 5Good
"A Little Disappointing"
Great location with pleasant modern rooms, but parking cost and the overall state of hotel were rather disappointing. Staff were approachable, but not the friendliest.
Genuine Expedia guest review
Other trip Dec 29, 2014
James
CA
4.0 / 5Excellent
"One night stay while picking up our daughter from"
We had stayed here before and chose to come again because the price and location were just right.
Genuine Expedia guest review
Other trip Dec 21, 2014
evetshe
CA
5.0 / 5Outstanding
"Nice close to downtown venues but food was yucky"
We went out to a hotel with the family to walk around Ottawa and go to City Hall and Parliament Hill so the kids could see Santa and the Christmas lights. We couldn't wait to get back and order room service since we didn't eat most of the day. The food was terrible and each meal was either over cooked or under cooked. The lady at the front desk took the whole meal off our bill and let us know they had a new cook. Staff was lovely but we didn't bother having breakfast at the hotel we walked around downtown til we found a little breakfast joint! I really liked the rooms, so bright and airy!
Genuine Expedia guest review
Other trip Dec 13, 2014
Mooney
CA
4.0 / 5Excellent
"Good location, nice rooms"
Like the hotel location and room comfort is excellent. Three comments: currently some renovations ongoing so some scaffolds around, parking garage a little inconvenient but indoors, and hotel restaurant needs to be upgraded significantly. Avoid the breakfast and eat at nearby Starbucks or other places. Rooms were great as well as service though.
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2014
Murray
CA
4.0 / 5Excellent
"Central comfortable hotel"
The Indigo is a great place to stay as it is very central to downtown Ottawa sites. There are lots of nearby restaurants and coffeeshops. The room was comfortable and the staff were helpful and friendly. The fruit infused water in the lobby was appreciated.
Genuine Hotels.com guest review
5 night trip with friends Nov 6, 2014
Anjuli
CA
5.0 / 5Outstanding
"Central location - comfy boutique experience"
Even though my room was small, the king sized bed was wonderfully comfortable. The room didn't seem cramped at all! It was perfect. The shower was awesome - clean and modern. As well, there is construction going on, as the scaffolding obstructs the view to the window. But there are notes written by management to reassure guests that it is temporary. Very classy and professional!
Genuine Expedia guest review
Other trip Nov 2, 2014
M.K.
CA
5.0 / 5Outstanding
"Very Nice Hotel"
The staff were courteous, the room was very clean, bed was comfortable and the hotel is centrally located near the usual Ottawa tourist attractions. Will stay there again.
Genuine Expedia guest review
Other trip Oct 17, 2014
Martin
CA
5.0 / 5Outstanding
"Just perfect location."
Very nice experience!!!! Near everything walking distance to lots of places.friendly people i will come back again.
Genuine Expedia guest review
Other trip Oct 14, 2014
susana
CA
4.0 / 5Excellent
the location was good being so close to Parliament and downtown. although we were only there for a short time, it was clean. the room was a bit too small and difficult to move around. had a problem with the bathroom facilities and it was taken care of immediately.
Genuine Hotels.com guest review
2 night trip Aug 30, 2014
A Traveler
CA
4.0 / 5Excellent
"Weekend at Indigo Hotel in Ottawa.."
A very pleasant stay. Staff very helpful and friendly.
Genuine Expedia guest review
Other trip Oct 13, 2014
A Traveler
CA
4.0 / 5Excellent
"Good city centre hotel"
Nice hotel overall. Clean and efficient. Staff very friendly. Only issue was the enthusiasm of the Fire Service at about 06:30 on two mornings (maybe they had an emergency breakfast to get to :-) )
Genuine Hotels.com guest review
4 night business trip Sep 29, 2014
Tony
GB
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