"what i needed"
Good breakfast options. Nice and clean with friendly staff.Genuine Hotels.com guest review
"Spacious room but too loud"
The hotel and room were spacious and well kept. There were tons of kids running around the main lobby and atrium of the hotel and it was extremely loud even at 10 pm when we checked in. Someone should patrol the area since the atrium is all open and the noise rises. We were also next door to some extremely loud people and had to call security twice. […] We will not be staying at this hotel again. Read moreGenuine Hotels.com guest review
"close to downtown"
great, except the beds were smallGenuine Hotels.com guest review
"an very good day"
My stay was wonderful and delighting, peaceful , and the kids loved the swimming pool and wight room. Yes, I would came back again..Genuine Hotels.com guest review
"Great bargain in Southfield."
Great suite, enjoyed breakfast and nightly manager's reception. Two 42 inch TV's in suite. This hotel is grossly UNDERrated at 3 stars by Expedia and AAA. Everyone very friendly and helpful. This is my new home when in Detroit.Genuine Expedia guest review
The room was very clean and the hotel was in a safe location. I wish the hotel had a jacuzzi tub in the pool room. The free breakfast was a nice touch.Genuine Hotels.com guest review
I stay there often and this time there were things I did not like. The shower head was broken along with the shower door. The paint was chipped and peeling off the wall and the main door was not working well.Genuine Hotels.com guest review
"Embassy suites Southfield"
Very nice hotel. Good location for my needs.Genuine Hotels.com guest review
"Could've been a way better stay"
The hotel staff was rude and Obsessed on use of wristbands to be able to go to our rooms even tho we were registered guests. Basically told us we could not receive another wristband to get to our room, and even had the audacity to say they would go up to our room and pack our belongings so we can leave and in no way would provide a refund. It was embarassing […] for a hotel to say such silly things and treat us like we were prisoners, when the professional courtesy of business hospitality was thrown out the door. Never would expect that from any corporation or a District Manager for that matter. Would not want to visit that location or recommend it to anyone ever. Read moreGenuine Hotels.com guest review
"Great "stay-cation" Spot"
The staff at the hotel were very accomodating. They made me feel very welcome. The Manager's Reception was a nice concept; however, I would have preferred the opportunity to purchase my own cocktail as opposed to the (very) cheap liquor that was offered for free. The complimentary breakfast was nice, but since it was holiday season, I was under the […] impression that the hours would be extended. However, I was pleased. Also, we checked in the evening before New Year's Eve and were surprised that we needed wristbands on New Year's Eve and only registered guests were allowed on the premises. We had planned a small gathering in our suite; due to the restrictions, did not invite any outside guests. This policy was okay, but it would have been nice to be informed of this advance. Read moreGenuine Expedia guest review
I do a lot of business in Southfield. There aren't a lot of quality choices in the area, the best being the Westin. But the Westin is MUCH more expensive and does not have free internet, nor the awesome made to order breakfast that Embassy Suites is famous for. I also prefer having a living room and bedroom, as opposed to just a large hotel room. These […] points make this choice a no brainer. That said, there are some minor things at this Embassy Suites that are not lovingly cared for. The elevators are in rough cosmetic shape, you often have to walk through a cloud of outdoor smokers at the main entrance, and the Feng Shui of the rooms is just, well, "off". Everything is clean and functional, so those two points, coupled with the value, makes the place a smart choice. I just wish the management would go the extra mile to make the place look like a true home away from home. Read moreGenuine Expedia guest review
"Weekend of Fun Starts Here!"
We were promptly served by very courteous and knowledgeable staff. Location of the hotel was key.Genuine Expedia guest review
Great location, can't beat the breakfast, exercise room needs to be larger.Genuine Expedia guest review
"good midtown place to stay"
friendly employees, relatively clean, comfortable, good locationGenuine Expedia guest review
"Very comfortable hotel."
This hotel was extremely clean and well kept. The rooms were well appointed and comfortable. The extra room with the sitting area was nice to have. The beds were comfortable. The cocktail/happy hour was a nice touch with alcoholic and non-alcoholic beverages and snacks. We both enjoyed the full breakfast in the morning. We had plenty of choices and […] certainly did not leave hungry. Read moreGenuine Expedia guest review
Great! Loved the breakfast!Genuine Hotels.com guest review
"When in town for business......"
We stay at this location for the friendly staff and location that works well for us.Genuine Hotels.com guest review
"FAMILY WITH KIDS"
BREAKFAST WAS AWESOME! THE POOL WAS GREAT AND LOVED HOW SPACIOUS THE ROOMS WERE!Genuine Hotels.com guest review
I took my daughter to EmBassy to celebrate her 12th birthday. I invited Seven friends of hers .four to stay for the day the rest just to come to swim and go home.The hotel now gives out wrist bands to swim. While swimming a security came in to check to see if everybody had on a wrist band. Everybody had on one except two children. It was no other children's […] in the pool but my children. He made the extra two kids get out the pool. So I go to the desk to talk to customer service they tell me the only way to get More wrist bands is to get another $150 room. I couldnt believe this . You can't purchase wrist bands but they want you to purchase another room. I invited the extra two kids so I got the other room that I did not need just so they come and celebrate my daughter birthday and go home. Read moreGenuine Hotels.com guest review
"Great hotel for anyone!"
I was plesantly surprised at the beautiful lobby area. The room was very nice, especially the color coordination of the bedding. The beds were very comfortable. The only issue we had was a leakly toilet. We were in the room for such short periods of time that we didn't bother to call maintenance. I also enjoyed the free breakfast. The location was great […] with easy access to freeways. I would definitely stay again. Read moreGenuine Expedia guest review
"No Cake in Rooms"
I have stayed in this hotel mayb 5/6 times. I've always enjoyed my stay there which is why I always stay here. This last particular time, though, my son was celebrating his 14th birthday and upon check-in, I had to sign a disclosure saying that no cake could be brought into the rooms. I was very dissapointed in that because that was the reason why I […] book my room there. The front desk staff did let my keep the cake in there refrigerator, though, and was allowed to cut the cake in the lobby even though this was still and inconvenience. I will definately stay at this hotel again, I just no that no cake is allowed. Read moreGenuine Hotels.com guest review
"Great spot to stay"
The staff were so nice from the time we arrived to the time we left. Great place to stay and you can't beat the rates.Genuine Hotels.com guest review
The two room suite was great..just enough room for two. The evening open bar with snacks and the breakfast buffet only added to the good experience. I will make it a point to stay at this hotel in any future visit to Detroit.Genuine Expedia guest review
"Embassy Suites - Great as usual"
I always appreciate Embassy Suites. They are great hotels with great amenities. Of course, the breakfasts and "manager's reception" are great. The bartender for the manager's reception was very friendly and engaging. She really looked like she enjoyed her job and meeting everyone. Unfortunately, that's not very common these days!Genuine Expedia guest review
The staff was very friendly and helpful. The room was clean, but the wood on the nightstand was chipped. The pool and exercise room were excepional. The breakfast was outstanding! I would definitely stay here again.Genuine Hotels.com guest review
This hotel needs an extreme makeover especially based on the condition of my room. Lots of stains (carpet, curtains, drapes), marred and scarred furniture, things that didn't work (bathroom outlet, bathroom stopper and drainage). Stuff that needed a repair (fridge). Some parts of the common areas needed fixing or finishing (tiles in pool/exercise area, […] painting, TV in exercise room). Policy for taking advantage of free breakfast was different than any other Embassy Suite (you can't take your breakfast to your room) I've stayed in in the USA. Staff works very hard and they have my respect. They work hard to provide professional, courteous service. Staff worked very hard with the challenges presented by large groups staying for family reunions - the hotel was overwhelmed by the crowds, children/young adults and unacceptable behavior. This stay almost made me want to give up my Hilton Honors membership and any notion of staying at another Embassy Suites! Read moreGenuine Hotels.com guest review
"Never Staying At Embassy Suites Again!"
This was the worst hotel we have stayed at in some time.. Every time we went to and from our room we had to squeeze past a room service cart left in the middle of the hallway.. After a hot day we went to the pool to cool down..What a mess! Filthy! Used towels all over.. We get in the pool and soon notice a chunk of hair floating next to us. So we want […] to get out but there are no clean towels to dry off with. My wife had to go 2 times and request towels...then to our hotel room for the night. Next morning we plan on enjoying the well talked about breakfast. Terrible food...We could not finish it. The food seemed to be old and cold.. Even my kids wouldn't finish it! Later that night I figured we could watch an in hotel movie..Their guest book said they had Pay Per View so you would think they do...Nope..I called the front desk the first day and they said they would fix it..A guy came and looked at it and said he had no clue what to do. He would talk to the manager...So the next day I have a hotel advertisement channel but no movies to order.. I call the front desk again and asked if they have in house-Pay Per View movies.. I got a big "NO" This experience was terrible..With kids, the movies/tv/pool are all things that make the stay worth it. As a Hotel backed by the Hilton name you would think they would pride themselves on quality.. We plan to never stay at an Embassy suites again!! Read moreGenuine Hotels.com guest review
"Large rooms, comfortable atmosphere"
Superior look inside and outside. Room was clean, large and comfortable, with separate living and bedroom. My room also had a fridge and a microwave. Staff was friendly. There is a daily manager's reception with drinks and snacks at 5:30 PM. Parking lot is large. There is a Tim Horton's in walking distance. Breakfast is good with a variety of 5-6 kinds […] of cereals, fruit and fresh made omelettes. Minor problems: - One of the two PCs in the Business Center did not work. - The gym is tiny and has almost running machines only. No workout machines. - The clock in the room showed a total different time, and the lamp was not connected to the outlet. Read moreGenuine Expedia guest review
Pleasant, convinient even with careless guests. Some guest specially with children did not care about other guests: noisy, disruptive and messy. The elevator kept wet since kids and adults came off the pool and walk around on bathing suits. People on next room were noisy, kept knocking at their door after 9 pm.Genuine Hotels.com guest review
"Great pool and stay overall"
Great pool, breakfast and staff. The restaurant was Quite good too! The atrium layout makes for very Loud slamming room doors.Genuine Expedia guest review
Hotel was much more than I expected. Breakfast was above and beyond. Staff was very friendly. room didn't cool off very well and the light in bedroom went out and the shower took forever to drain. Other than that our stay was wonderful and I have already recommended it.Genuine Hotels.com guest review
Great breakfast!Genuine Hotels.com guest review
"Check the plumbing in your room first..."
Toilet was slow to flush with water only, then the toilet overflowed . The maintenance man on duty did a nice job; however the maid service delivered new towels after I called twice to the front desk and a third time for a trash bag for the soiled towels used to clean up the bathroom floor by myself. No offer from the staff to clean the floor afterwards […] either. THEN the bathtub was clogged and maintenance tried the first time to clear it and then he nicely double checked it again even later and the water drained he said. However my family stood in 2-3” of shower water that slow drained after quick showers. This tells me the bathroom is not cleaned and rinsed properly in this unit on a daily basis, since the maids must not report this type of issue. I might expect this at older, low cost motels, not at 'ES'. When I checked out the next morning, since I paid via hotels.com this stay, I got a ‘thanks’ and a smile only from the front desk lady when I turned in my room key and that was it. No ‘how was your stay?’ Go figure. This room should have been fully refunded for that night. Read moreGenuine Hotels.com guest review
Very nice hotel, staff, breakfast, room was super. I did not expect such a nice stay as the price was very reasonable. I would stay there again!Genuine Hotels.com guest review
Our stay was great! The breakfast was wonderful, but glad we were there on a Monday- they only do waffles on certain days. They only had 1 elevator working, so times our wait for one to go up or down seemed like forever! Our stay was great!Genuine Hotels.com guest review
"Great Weekend Deal!"
Had a great time. The room was great, the made to order omlets for breakfast was awesome and the managers recepton each evening made this a very enjoyable weekend!Genuine Expedia guest review
Great room and hotel but very slow check in process made reservation in advance but waited almost 30 min to get checked in and there was only 2 couples ahead of usGenuine Hotels.com guest review
"LOVE THIS HOTEL!!!"
Me and my family go to this hotel a lot...If your looking for a kid friendly hotel this would be the one...We're always treated nicely...the staff is awesome, and the rooms make you feel like your at home....The morning breakfast is the best part of the stay for my girls...Omelettes are cooked to order and the other breakfast amenities are great as […] well...I LOVE THIS HOTEL and will be staying again very soon.... Read moreGenuine Hotels.com guest review
"Great hotel for a family"
The hotel was comfortable.The room was clean and the service was good.Genuine Expedia guest review
I was a pleasure professional staff.Genuine Hotels.com guest review
"good happy hour"
Comfortable with good service. Large parking area. Nice happy hour and snack service everyday. Facilities are adequate and well kept, however, old and not the most modern.Genuine Expedia guest review
"Large room, beautiful lobby, but....."
Quite impressive upon entering lobby and atrium. Huge 2 room suite impressed as well. Then I couldn't turn on the bedroom lamp. Couldn't turn on tv. Both were unplugged. Nothing like crawling around after a long trip trying to plug appliances in. Went to bathroom and found 2 short and curlies in the bathtub. Set a/c to 60 but it never got there and […] I sweated all night. Read moreGenuine Hotels.com guest review
Very nice. Although the lobby was very cold. I remember it being that way before. This may inflence my selection next time.Genuine Hotels.com guest review
"would not recommend"
Front desk customer service was ok but the couch in my room had holes in it. The dining table was broken. The elevators scared me. I would not go back.Genuine Hotels.com guest review
"What Embassy Suites is supposed to be"
Location is a bit awkward; takes a little finesse to navigate the restricted streets and highway exits. We had a few problems with the room, but maintenance responded in minutes and fixed everything. This hotel is what I expect from Embassy Suites; some franchises fall short, but this hotel fits the model for a nice 2-room suite, quiet, good service, […] good breakfast. Staff very friendly and attentive to our requests. Ample parking. Would stay here again. Read moreGenuine Hotels.com guest review
"Cozy & convenient"
Very nice hotel, great location and very clean and up to date. Our room was smaller than expected for a suite, but still comfortable. And the bed was super comfortable!Genuine Hotels.com guest review
I enjoyed my stay very much. The staff was accommodating to all of our needs. We had some guests come over to visit my mother and the room got very hot. We opened the door to let in some air and was told by security that the door could not be propped open. He offered to open the window for us to let in some air but the window could not be opened. He […] brought a fan up immediately to help cool down the room. We appreciated him trying to find a solution to a problem. Read moreGenuine Expedia guest review
"Clean and well cared for"
The room was immaculately clean, no complaints there... but the furniture seemed slightly soiled. Nothing awful. My impression was that the hotel was older, evident by the worn woodwork in places, had been nicely updated, and that the staff cared about it's upkeep and conditions. I was pleasantly surprised and would definately recommend this hotel.Genuine Expedia guest review
I love this hotel... However it was bm extra amount of kids there this weekend for some reason.. so I feel they need a pool area for kids and adults.... Still a great hotel w good breakfast.Genuine Hotels.com guest review
"Very beautiful hotel."
I loved this hotel. It was close to shopping outlets,restaurants, clubs and a movie theatre. The location was right off the freeway so it was easy to find. The room was set up like an apartment. It had a living room, a kitchen area with a microwave, sink ,refrigerator and a table that seated four. Two flat screen tv's and a door that seperated the bedroom […] from the setting area. The pool area was nice. The water was warm. I loved the breakfast buffet. They even had a chef on duty to make your omeletes. A load of variety of breakfast food, from hot cereal,cold cereal,juices,bagels,muffins,toast, tea,coffee. My husband even like the balcony setting of the hotel. In the evening, they have a manager reception with different cheeses, crackers, chips,dips and both alcoholic and non-alcoholic drinks. I would recommend anyone to stay here. We will stay here again. Read moreGenuine Hotels.com guest review
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