The beds are very comfortable but the bathtub needed some maintenance...slow draining.Genuine Expedia guest review
It has been awhile since I've stayed in an Embassy Suites. The exterior had me a little concerned, but inside was very nice. The room was great . . . all updated. I enjoyed me stay and would have stayed longer if I could.Genuine Expedia guest review
"Impressed but turned to disappointment"
The carpets had large red spills on the floor but covered with an ottman. We noticed them when we moved the ottman to let out the sofabed. The air conditioner was hardly working and when we turn it up to cool the suite it made loud noises off and on. I reported to the front desk they sent a service man but this is after it kept me up most of the night...very […] disappointed. They really should update the rooms my grandson had trouble opening the drawers to get his clothes out and my husband discovered the dresser had no tracks for the drawer. This was my 3rd time staying at this hotel and the 1st time I was disappointed with them.Don't know if I would recommend this to a friend or if I will be going back. :( Read moreGenuine Expedia guest review
"close to Comerica Park"
It was very good, the evening reception and the lovely breakfast wasenjoyed very much, we would stay again.Genuine Hotels.com guest review
"Nice hotel and close to my brother."
Experience was good and affordable. The breakfast is wonderful. The hotel had things to do, and just relax when my family came to visit me at the hotel. A lot of room in the rooms. The place is just like I wanted it. I love stay at Embassy Suite wherever I travel.Genuine Expedia guest review
The refrigerator wasn't working right an the air conditioningGenuine Hotels.com guest review
Very friendly staff. Free happy hour drinks and appetizer was a surprise to us , the breakfast was awesome with made to order omelets and a variety of other choices.Genuine Hotels.com guest review
It is a great place to stay. The free breakfast is great I loved the rooms. Pretty decent sized. Great location. Only 30 minutes from most major attractions. Highly recommend if staying in DetroitGenuine Hotels.com guest review
It's a nice Hotel. Very large rooms and plenty to move around. The alarm clock in the room was broken. Thank goodness I had my iPhone and could program that alarm. I had to request Housekeeping TWO DAYS in a row. And was confronted about it by the Front Desk Staff as if I was lying that the room needed to be cleaned. Who does that in the Hospitality […] Industry?!? I have stayed here twice in the past six months. The last time only ONE elevator worked for the entire hotel. This hotel always seems to have an "issue" when I stay there. I will not be staying there again. Read moreGenuine Expedia guest review
Staff was very polite and helpful. Clean and comfortable rooms. Pool was super strong with chlorine but overall the stay was first class and would recommend this hotel to anyone.Genuine Hotels.com guest review
Beautiful suites, the couches were dirty.Genuine Hotels.com guest review
Comfortable rooms, great breakfast. Everything nice and super quiet and perfectGenuine Hotels.com guest review
This is not my first experience with the hotel in Southfield. It was everything I expected from previous experience.This is my reason for returning. I will be frequenting it in the future and most definately refer other family and friends.Genuine Expedia guest review
We had a good time. A few of us got together after many years. There was room in our room to sit and talk without bothering others. The manager's reception was very nice and a welcome addition to our time together. The breakfast's are terrific. Love the freshly made omelets.Genuine Hotels.com guest review
"Not the best experience"
We only got to stay 1 night of the 2 we booked. Because the hotel was over booked, we were "walked" to a dump down the street. The 2d place cost less than half of what I paid online. I had to ask for a refund of the difference; it was not initially offered by the staff.Genuine Hotels.com guest review
"decent hotel, good breakfast"
Hotel was fine. We stay there every year when we come to visit. Breakfast is the highlight. Staff was friendly. No complaints except that the pool was a little too cold.Genuine Hotels.com guest review
"Comfortable hotel in Detroit"
I was pleasantly surprised at how spacious the rooms were with a separate room with TV, fridge,microwave, eating table, couch and chair. Very nice. The breakfast which was included was one of the largest and most delicious I have ever seen for an included meal.Genuine Expedia guest review
Address is incorrectGenuine Hotels.com guest review
"The staff did not have good customer service"
I was put out of my room at 1:00 am because you are not allowed to have guestGenuine Expedia guest review
GREAT FOR A BIZ TRIPGenuine Hotels.com guest review
"Nice stay just outside of Detroit"
Overall nice 2-night stay. Very clean suite- would stay there again.Genuine Hotels.com guest review
"close to the wedding we were attending"
Just wonderful! The breakfast was superb. We will certainly stay there when we are in the area.Genuine Hotels.com guest review
Everything from the breakfast to the bed loved my stay!!!Genuine Hotels.com guest review
Fantastic service, breakfast buffet is outrageous. Rooms comfortable for families. Big and pretty clean.Genuine Expedia guest review
Excellent hotel, staff, awesome breakfast in the morning, beautiful suite. Will definately stay here again. Highly recommendedGenuine Hotels.com guest review
"Great place to stay for a getaway"
Everything was great front desk was friendly and helpful and breakfast was great as usualGenuine Hotels.com guest review
"Ultra Convenient Location"
Great Hotel. Staff was a little slow with response times.Genuine Hotels.com guest review
"Good service from staff, but hotel is worn"
Individual staff were quite helpful, along with the very decent breakfast. Unfortunately, the rest of my stay was disappointing. I specifically booked a King room because I am tall and sleep better when my whole body fits on a bed...but instead I was put into a handicap-accessible room with a 4-foot tall shower head and bed that seemed to be queen size […] (presumably to allow wheelchair access space all around the bed). Called to switch to a regular (non-handicap-accessible) room but was told "sorry we're 100% booked" which I suppose was possible, even though I never saw the parking lot or common areas near 50% capacity at night. Wallpaper was peeling in many places, lights/lamps didn't work until I crawled under the bed to fix the power strip...how would someone with less mobility do that? Furniture was chipped in many places, bed was saggy, highway noise was constant, and iron had gunk on the bottom which I had to clean before ironing my shirt. But there was plenty of hot water, very large room/suite, clean towels, a nice atrium with wireless and plenty of chairs to work/meet colleagues in the evening, and it did have a (barebones) workout room which I took advantage. Overall, nothing horrible about the stay, but next time I'll probably try another property. Management, if you read these, all the problems are relatively superficial and entirely fixable in short order...you could upgrade yourselves to a first-class property simply by applying a little elbow grease! Read moreGenuine Hotels.com guest review
Hotel was lovely. Stay for a weekend getaway and the hotel was ideal for where we wanted to be and what we wanted to do.Genuine Hotels.com guest review
I enjoyed the stayed. It was nice to have some alone time with my fiancéGenuine Hotels.com guest review
"what i needed"
Good breakfast options. Nice and clean with friendly staff.Genuine Hotels.com guest review
"Spacious room but too loud"
The hotel and room were spacious and well kept. There were tons of kids running around the main lobby and atrium of the hotel and it was extremely loud even at 10 pm when we checked in. Someone should patrol the area since the atrium is all open and the noise rises. We were also next door to some extremely loud people and had to call security twice. […] We will not be staying at this hotel again. Read moreGenuine Hotels.com guest review
"close to downtown"
great, except the beds were smallGenuine Hotels.com guest review
"an very good day"
My stay was wonderful and delighting, peaceful , and the kids loved the swimming pool and wight room. Yes, I would came back again..Genuine Hotels.com guest review
"Great bargain in Southfield."
Great suite, enjoyed breakfast and nightly manager's reception. Two 42 inch TV's in suite. This hotel is grossly UNDERrated at 3 stars by Expedia and AAA. Everyone very friendly and helpful. This is my new home when in Detroit.Genuine Expedia guest review
The room was very clean and the hotel was in a safe location. I wish the hotel had a jacuzzi tub in the pool room. The free breakfast was a nice touch.Genuine Hotels.com guest review
I stay there often and this time there were things I did not like. The shower head was broken along with the shower door. The paint was chipped and peeling off the wall and the main door was not working well.Genuine Hotels.com guest review
"Embassy suites Southfield"
Very nice hotel. Good location for my needs.Genuine Hotels.com guest review
"Could've been a way better stay"
The hotel staff was rude and Obsessed on use of wristbands to be able to go to our rooms even tho we were registered guests. Basically told us we could not receive another wristband to get to our room, and even had the audacity to say they would go up to our room and pack our belongings so we can leave and in no way would provide a refund. It was embarassing […] for a hotel to say such silly things and treat us like we were prisoners, when the professional courtesy of business hospitality was thrown out the door. Never would expect that from any corporation or a District Manager for that matter. Would not want to visit that location or recommend it to anyone ever. Read moreGenuine Hotels.com guest review
"Great "stay-cation" Spot"
The staff at the hotel were very accomodating. They made me feel very welcome. The Manager's Reception was a nice concept; however, I would have preferred the opportunity to purchase my own cocktail as opposed to the (very) cheap liquor that was offered for free. The complimentary breakfast was nice, but since it was holiday season, I was under the […] impression that the hours would be extended. However, I was pleased. Also, we checked in the evening before New Year's Eve and were surprised that we needed wristbands on New Year's Eve and only registered guests were allowed on the premises. We had planned a small gathering in our suite; due to the restrictions, did not invite any outside guests. This policy was okay, but it would have been nice to be informed of this advance. Read moreGenuine Expedia guest review
I do a lot of business in Southfield. There aren't a lot of quality choices in the area, the best being the Westin. But the Westin is MUCH more expensive and does not have free internet, nor the awesome made to order breakfast that Embassy Suites is famous for. I also prefer having a living room and bedroom, as opposed to just a large hotel room. These […] points make this choice a no brainer. That said, there are some minor things at this Embassy Suites that are not lovingly cared for. The elevators are in rough cosmetic shape, you often have to walk through a cloud of outdoor smokers at the main entrance, and the Feng Shui of the rooms is just, well, "off". Everything is clean and functional, so those two points, coupled with the value, makes the place a smart choice. I just wish the management would go the extra mile to make the place look like a true home away from home. Read moreGenuine Expedia guest review
"Weekend of Fun Starts Here!"
We were promptly served by very courteous and knowledgeable staff. Location of the hotel was key.Genuine Expedia guest review
Great location, can't beat the breakfast, exercise room needs to be larger.Genuine Expedia guest review
"good midtown place to stay"
friendly employees, relatively clean, comfortable, good locationGenuine Expedia guest review
"Very comfortable hotel."
This hotel was extremely clean and well kept. The rooms were well appointed and comfortable. The extra room with the sitting area was nice to have. The beds were comfortable. The cocktail/happy hour was a nice touch with alcoholic and non-alcoholic beverages and snacks. We both enjoyed the full breakfast in the morning. We had plenty of choices and […] certainly did not leave hungry. Read moreGenuine Expedia guest review
Great! Loved the breakfast!Genuine Hotels.com guest review
"When in town for business......"
We stay at this location for the friendly staff and location that works well for us.Genuine Hotels.com guest review
"FAMILY WITH KIDS"
BREAKFAST WAS AWESOME! THE POOL WAS GREAT AND LOVED HOW SPACIOUS THE ROOMS WERE!Genuine Hotels.com guest review
I took my daughter to EmBassy to celebrate her 12th birthday. I invited Seven friends of hers .four to stay for the day the rest just to come to swim and go home.The hotel now gives out wrist bands to swim. While swimming a security came in to check to see if everybody had on a wrist band. Everybody had on one except two children. It was no other children's […] in the pool but my children. He made the extra two kids get out the pool. So I go to the desk to talk to customer service they tell me the only way to get More wrist bands is to get another $150 room. I couldnt believe this . You can't purchase wrist bands but they want you to purchase another room. I invited the extra two kids so I got the other room that I did not need just so they come and celebrate my daughter birthday and go home. Read moreGenuine Hotels.com guest review
"Great hotel for anyone!"
I was plesantly surprised at the beautiful lobby area. The room was very nice, especially the color coordination of the bedding. The beds were very comfortable. The only issue we had was a leakly toilet. We were in the room for such short periods of time that we didn't bother to call maintenance. I also enjoyed the free breakfast. The location was great […] with easy access to freeways. I would definitely stay again. Read moreGenuine Expedia guest review
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