"Neat clean rooms, conveniently located"
The hotel had neat rooms, a decent breakfast and was located very close to the airport. The staff was very polite. Internet connection was great.Genuine Hotels.com guest review
"Just All Right"
We stayed there two nights on our way to South Carolina. We had four adults and 1 baby with us. The first night we were given a room that seemed much smaller than the pictures shown and the portable crib we brought barely fit in the room, it was snug up against one of the queen beds. The room seemed old/outdated with dirt in the grout of the bathroom, […] dirty carpet, etc, but not the worst we've stayed in - it was sufficient. It had a microwave in the room but no fridge (which we needed for my daughter's milk) The 2nd night we stayed (on the way back) we were given a room on the other side of the hotel that seemed much cleaner and it was much, much bigger. We were in room 108. If you needing the space I would certainly request that you be put in one of their "bigger" rooms. This room also had the microwave AND fridge. Two great things are 1) the breakfast is very well - stocked and yummy! 2) It is a quiet hotel - the walls seem thick - we never heard a neighbor or other guests while in our room. My rating would have been much higher for this hotel if we would have had the bigger room both nights. Read moreGenuine Hotels.com guest review
The hotel is a little on the older side...but they have done some nice upgrades. There is not TOO much immediately around the hotel but several stores not too far away. The staff is very friendly and the breakfast is sufficient. The best part is the LOCATION....SO CLOSE to the airport which was great for an early morning flight!!!Genuine Hotels.com guest review
They stay was great. One of the women at the front desk was unproffesional my whoel stay. the surrounding neighboorhood seemed like it might have been dangerous. The hotel gave me everything I asked for as far as microwave and fridge. it was very plesant overallGenuine Hotels.com guest review
"This is a nice hotel to stay at, very good service"
It was pleasant and room offer cleanliness, decor nice, linens were nice and clean, over all no complain for low rate we receive and service was very good.Genuine Hotels.com guest review
"Ok hotel but perfect if you are taking step 2 CS."
Perfect location for medical students taking step 2 CS. Only hotel within walking distance to testing center.Genuine Expedia guest review
"Stay anywhere else"
The condition of the room was terrible, rusted, smelly, dirty, full of cobwebs. The staff was very nice, but everything else was a disaster.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.
"Convenient but grubby"
Was pleased to be able to arrive at 10:30 pm to free wi-fi and a restaurant attached to the hotel that was open until midnight. Everything else was disappointing. There was mildew in my shower and everything looked dingy. There was some sort of dried up plant in my sheets? Not too gross, but not comforting either. The shuttle was convenient, but the […] van itself was in terrible condition. Seats falling apart, etc. I would not stay here again. Read moreGenuine Expedia guest review
It was pretty good hotel it was our second time staying there. Staff was very polite, it was clean and their continental breakfast was great each time!!Genuine Hotels.com guest review
"It'll do in a pinch"
We had an early morning flight out of Atlanta, I wouldn't stay here for any other reason. That said, they have been doing some renovations, it seems to be slowly making it's way back from being tattered and torn. There is still noticeable wear and tear, quite a ways to go, but they're getting there. The room was nice and clean, plenty comfortable. I […] checked in rather late, but even then the help was friendly and welcoming. We had to leave before breakfast, so I can't comment on that. The outdoor pool was seasonal, and closed, but we wouldn't have had time to use it anyway, so I can't comment on that. The neighborhood is a bit sketchy, I wouldn't just hang out there for no good reason. It's also not quite as close to the airport and rental car station as I'd hoped, the website says 1.3 miles or so but the actual drive is just over 6 miles and a convoluted mess of a drive. I wouldn't likely stay here again for that reason, but the hotel itself was acceptable for a quickie. Read moreGenuine Hotels.com guest review
"Not so great stay!"
Bath tub wasn't clean....refrigerator didn't work.....front desk wasn't friendlyGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We also apologize for the dissatisfaction with the bathtub and refrigerator. We take the time to listen to your constructive comments so we can continually improve our services.
PRO: Hot breakfast, restaurant on site, airport shuttle available, easy access to airport and highways, flat screen TV with decent channels, large rooms, spacious room in bathrooms. CONS: You may or may not get daily housekeeping, if you call for towels, you may not get any because every morning they are always washing them and NEVER show up to you. […] Room was decent but can tell housekeeping only collect trash and rinse out tub and sinks IF they come to your room. Our air conditioner broke on us and the property owner and wife just shook my hand and said "sorry". The towels they give you are torn in half or old, hard and rough. MY SUGGESTION: Only select this hotel if others around it are booked. Otherwise do not waste time here. There were plenty well upkept hotels around ( I went to them as friends stayed there ) that was the same price but better equipped and updated than this one. Read moreGenuine Hotels.com guest review
"NIce place to stay for a quick visit"
This is my second time staying at this hotel. It is very comfortable and easy to travel to and from.Genuine Expedia guest review
This hotel was great for a night before flying out of the airport. VERY conveniently located, room was spacious enough to fit a pack and play for our toddler, comfy bed, pillows were a little soft, but that's just personal preference. The woman who checked us in was very helpful and friendly, the included breakfast was great, complete with a hot breakfast […] bar and plenty of options in food and drinks. The restaurant attached to the hotel was REALLY good too. Will definitely stay there if we need to fly thru ATL again. :) Read moreGenuine Hotels.com guest review
"close to the airport"
I actually liked this one better than the one in New Orleans, they had more to offerGenuine Expedia guest review
"Worst Hotel experience ever!"
We reserved a handicap accessible room and they didn't save it for us. The hotel experience was awful!Genuine Expedia guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South We regret to hear about your disappointment in the room you received. We always attempt to fulfill each of our guest’s requests to the best of our ability.
Room was not ready until 8pm, after being on the highway for 12 hours. Not enough towels in the room, had to ask house keeping for towels got the towel after 10pm. Power problems. Slept that night and checked out early that morning before day light. Will not stay here again!Genuine Hotels.com guest review
It is close to airport and very convienent . Good staff, quiet condition. Good experiencing!Genuine Expedia guest review
"Business trip one night and connection to airport."
It was adequate. The room was clean and the attached restaurant had delicious food. The convenient shuttle to the airport made this business trip simple.Genuine Expedia guest review
"Decent place near airport"
PleasedGenuine Hotels.com guest review
"Where Delta Crews stay"
When Delta is picking up the tab they stay at the Hilton downtown. When crews are on their own dime they stay here. It is a "diamond in the rough", but not too rough. It is well maintained by a very efficient and friendly staff. The restaurant has a limited menu but the food is good, and stuff that really counts, ie, mattresses, linen, towels, etc. […] was above average in my experience. The shower was a little sketchy but the water was hot and easy to adjust. This place is a bargain and superior to many of the more expensive chains. Read moreGenuine Expedia guest review
"Typical airport hotel"
Overall okay place to stay if you're flying out of ATL. Rooms had attractive furnishings but bathroom wallpaper is bubbling and old, bathtub stained and carpet looks weathered. Some staff very friendly and helpful others not so much. Breakfast was standard, waffles, fruit, yogurt, powdered eggs, rolls and pastries. Good for an overnight stay.Genuine Hotels.com guest review
"Close to airport"
Room was very musty. Outdoor courtyard was nicer than my room!Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South Thank you for reaching out and writing your review. We are sorry you were not satisfied with the odor of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards.
the front desk staff were not friendly. The breakfast opened at 7 and the shuttle to the airport comes at 7 and they wouldn't open 5 minutes early for those in the lobby waitingGenuine Expedia guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service.
Stayed here overnight when I took my usmle step 2 cs exam , overall a good hotelGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South Thank you for your feedback. We enjoy having the Step 2 Exam Students here.
"Good for late night stayover.p"
Better tban expected room for the price. A bit worn but comfortable and good sleep. Decent breakfast. Nice way to start our atlanta visit at a fair price. If you are sensitive to noise ask for a groom away from freeway.Genuine Expedia guest review
Have stayed here several times. Staff is very friendly, courteous. We can see the maintenance and renovation improvements. Breakfast is more than adequate.Genuine Hotels.com guest review
"My Atlanta Trip"
room was less then clean, bed was ok, bathroom was dirty, but breakfast was good.Genuine Hotels.com guest review
not good, old, bad bedspeads, crowded shuttle, ....you want more!Genuine Expedia guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South Dear Traveler, Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. We do apologize if you did not enjoy the bed spreads or the shuttle service. We hope for another opportunity to exceed your expectations.
"nice place, good breakfast"
We attended a hardware convention down town showing our TapeBuddy drywall taping tool so drove in everyday. Nice relaxed drive on the weekend but Monday traffic was busy. Close to the airport and good location. Staff was nice the breakfast better than most hotels we've stayed at.Genuine Hotels.com guest review
"close to my brother."
We had a wonderful stay. I will recommend the hotel to my family and friends. I will stay there again The staff was outstanding.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South Thanks so much!! Please visit us again if you are in the area.
It was hosting my team for early morning flight out of Atlanta airportGenuine Hotels.com guest review
"Worst Service Ever"
I was very dissatisfied with the quality of the hotel and the service. I arrived on Friday and checked out on Sunday. The room was not cleaned Saturday and they ran out of towels. The front desk attendant took a lot of heat for this but she came into a bad situation tthat was already in progress. i would never stay there again neither recommend it to […] anyone. I should be refunded for Saturday! Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South On behalf of the Country Inn and Suites, I would like to apologize for any inconveniences you experienced. We do appreciate you feedback regarding your stay.
Staff was friendly, helpful and professional. Hotel close to airport and expressway. Easy to access.Genuine Expedia guest review
"worst hotel I have lived"
This hotel is one of the worst hotels I have ever lived. It takes them more than 10 minutes before I could get the key to the room, but I finally could open the door eventually, and found that the room was a mess, the bed was not made. When I came back and told them this, the lady in the front desk was not apologetic at all. I told her I booked the […] room for the previous night, even if I did not use the room, you cannot sell the room to others. When I showed my displeasure, she even challenged me by saying, "if you are not satisfied, I can give the money back to you and you can find a hotel somewhere else". She was simply too arrogant, unsympathetic, unapologetic and rude. Some of my students told me when they opened their door, they found the similar situation, the bathtub was full of used towels. And the sink was full of hair of different colors. What is worse, they refused all their responsibilities. One of the front desk ladies said that you can talk to expedia since you booked the hotel through them. You do business with them and they did business with us. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. With regards to the issues you have highlighted may I assure you that I have discussed these issues with the hotel management team so they may be aware and take any remedial action necessary to ensure such issues do not reoccur. To discuss your stay further, please contact the hotel directly.
"Not well maintained or Clean"
The check in went great. Front desk was very friendly and helpful however the room wasn't in great shape. The lock was loose from the door and the key wouldn't work. Once we got in the room it wasn't a problem we were only there one night and someone was there to let us in. There was a huge hole in the wall under the desk and the bathroom was very […] dirty. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South Dear Scott C, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn and Suites standards.
"worst country inn I have ever stayed at"
Horrible hotel,,, stay away !!!!! Room was dirty, staff was rude and ill trained, overall horrible place.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South Dear Steve C, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We sincerely apologize that you found your room to be dirty and if you were not pleased with the hotel staff. We hope for another opportunity to exceed your expectations.
"Great location for step 2 cs"
It is walking distance to the Step 2 CS testing facility. The front desk staff was super friendly and my room was spacious and clean. No complaints.Genuine Hotels.com guest review
"Issue of Cleanliness of Room"
Room smelled of mildew. Cup rings still on the night stand from last guest, orange peels left behind the TV stand. Hair on the batroom floor that was Not mine. Children constantly running and jumping til late at night, very noisy.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South Dear Danna, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn and Suites standards. We also apologize for any noise during stay as we understand a quiet nights sleep is important to our guests.
"Fine- nothing special"
The hotel was just ok. A little shabby in places, but clean enough. Beds were comfortable, but bed linens were rough and scratchy. The shower was extremely confusing to operate, and the water never really got warm. The complimentary breakfast was varied and generous. Staff was efficient, but far from friendly. There was a lot of airport noise, and relatively […] poor soundproofing. We slept fine, but have certainly had more gracious accommodations for less money elsewhere. Read moreGenuine Expedia guest review
Front desk Staff very professional and helpful. Room was very clean (could tell it was recently renovated). Bathroom was clean, but could use updating. Breakfast was more than adequate. Shuttle driver could have had a better attitude, but it was early morning and shuttle was overbooked. (We had told them our party had 14 bags, due to 5 people being […] transferred to Hawaii on military orders. He stuffed luggage and people on board, requiring several people having to sit in another passengers lap. Safety issue?) Restaurants were close by. Read moreGenuine Hotels.com guest review
"Service of Breakfast is not full service!"
The Breakfast could be better and your servers where in to big of a rush to put food up like they where going to go feed the staff. This was the only negative draw back which could cause us never to return to your hotel!Genuine Hotels.com guest review
"Don't do it"
Not in a safe neighborhood, bathtub was dirty, I had to notify staff to turn on shower, cause the shower level was giving me a hard time to lift up and work and the room was very small. Overall I wasn't happy or please at all. On hotel premises I saw a Lexus car front window smashed opened.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Not worth the money spent. Hotel had a worn look.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
This is in a bad area and the hotel is not very clean or new looking.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South On behalf of the Country Inn & Suites, I would like to apologize that your stay did not meet your expectations. We appreciate your feedback and will share your concerns with our team. Thank you!
"Conveinent to airport"
The hotel is conveinent to the Atlanta airport and the inclusive shuttle service to and from the Marta train makes the inexpensive rates more appealing.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South Thanks for your comments!
"Fine for an overnight near the airport."
We were very comfortable in this room, but were just there overnight, waiting for a connection home the next morning. Breakfast was good and staff was friendly.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South Thank you for your response regarding your short stay with us. Please visit us again if you should travel through the Atlanta area. Thanks!
My son missed his flight back to Colorado Springs, by like 14 minutes due to the weather conditions and us arriving at the airport. We needed a place to stay because he had to be back at the airport by 7 AM on the 7th and we live about 3 hours from the airport. I have always enjoyed my stays with Country Inn & Suites. The room was nice and the beds […] were comfortable however, it could use some maintenance. The wood on the bottom of the bathroom door was peeling off. The entry door did not have an extra dock bolt lock we only had the lock that you flip across the door. I did however appreciate the staff having a taxi to take my son to the airport because he had to leave before the shuttle was schedule to start. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South Dear Connie, First I'd like to take the time to thank you for your feedback regarding your son's stay. I'm glad that we were able to accomodate him. I do want to apologize to you regarding the lock on the door. I will definately check and make sure that this problem has been corrected. We hope that your and your family will please visit our hotel again if your travels should bring you back to the Atlanta area. Thanks so much!
Shower was not very clean.... had black in bottom. Not sure if it was stained or dirty. Faucet wouldnt work properly in shower.Genuine Hotels.com guest review
Room and bed were exceptional and the size of room was great. However the first room I was put in had an additional door to another room. Didn't feel safe with that set up. Television was outdated with a remote that didn't work. Two electrical outlets next to the bed didn't work. This felt like a one star hotel. I don't know if I will stay at country […] inn again. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson - Atlanta Airport South We are sorry to hear of your unsatisfactory experience during your stay. We want to apologize for the issues you had with the room. It is unfortunate when situations like this arise. Thank you for taking the time to communicate your concerns as we do appreciate all client feedback - positive and negative -as this is the tool that we use to measure ourselves both as a hotel and as an organisation. We hope you will consider us again when you are in the area.
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