"Everything perfect...except the pillows!"
I rated "comfort of room" a 4 because of the pillows. They are too mushy, and offer no support. This must have come up before, because the pillow cases are embroidered with the words "soft" or "firm". But, trust me, even the firm is soft! I wish I had brought my own pillow (ok, it's a temperpedic, so it's VERY firm). Otherwise our stay was perfect!Genuine Hotels.com guest review
Hotel desperately needs renovation - bathroom ceiling peeling, carpet stained everywhere, air conditioning in the gym wasn't working and it was so hot it seemed that the heat was actually running. Dreadful, dreadful, dreadful and I will never stay at a HHI again.Genuine Hotels.com guest review
Wonderful stay! Everything was great! I'm definitely going to stay here again when I come back to Winston-Salem.Genuine Hotels.com guest review
"Good pizza in walking distance"
It was Memorial Day weekend, and the outdoor pool was not open b/c of maintenance issues. Disappointing b/c we drove 12 hours and needed to unwind. Walked a little for pizza then back to room to collapse. Beds were comfy and room very quiet. Breakfast was not very good, but it was free.Genuine Hotels.com guest review
Elevator groans terribly, but staff and rooms are lovely.Genuine Hotels.com guest review
Rooms were updated and clean. Breakfast every morning was standard. Staff was friendly and helpful. Business center was great for me. A whole Foods up the street was great and convenient. Overall would definitely stay again.Genuine Hotels.com guest review
Staff was very friendly and helpful. Room was comfortable and clean and the complimentary breakfast was great. We even used the hotel shuttle to get dropped off at dinner one night. We will definitely stay there again for our next trip to High Point Market.Genuine Hotels.com guest review
"After the storm"
One of the best nights of sleep ever-even though the hotel was completely full. Very comfortable room and the staff was very friendly. This hotel was packed full due to recent power outages caused by a winter storm. That may account for the condition of the hallways (sticky, debris on the floor.) Our individual room was very comfortable and clean. The […] breakfast was good, but the design of the setup for getting food was a little cramped. With a full hotel, there were a lot of people at breakfast. The attendant was keeping everything full and stocked, but everyone had to fit between a tight space to get their food. It would be better if the design was open to get food...but not the hotel staff's fault! Location was right downtown, very close to Baptist and Brenner's hospital. Would definitely stay again. Read moreGenuine Hotels.com guest review
"Holiday Inn Express"
Very convenient location, walking distance to restaurants, pharmacy, grocery store and other essentials. Hotel is a little worn and don't expect your room to be perfect. The staff is very friendly and helpful and if there are problems they will try to fix them. I have stayed in this hotel about 6 nights on 3 different occasions. Last stay my room smelled […] like smoke although it was a non-smoking room (they offered to try and move us). Last stay the bathtub drain did not work. I will probably stay here again on my next visit to Winston Salem so I will recommend this hotel, just beware it is not perfect. Read moreGenuine Hotels.com guest review
"Concern about safety"
When we entered the room we had been given, we discovered it was occupied, so we had to travel back down a very slow elevator to inform staff. No one apologized for the error, and we were concerned about how many keys to occupied rooms they were giving out -- what if a complete stranger had access to our room??? In addition, we were sold a Standard […] Room (2 beds) on Hotels.com, but upon arrival were given a King room (one bed). They were sold out, this was the only room available. I will never stay at this particular hotel again. Read moreGenuine Hotels.com guest review
I didn't spend much time at the hotel as I was in town for a funeral but the staff was very friendly and accommodating. The room wa a little tired but clean. Thanks for a great night's sleep.Genuine Hotels.com guest review
very good hotel, elevator didn't work when we stay, other than that 1comfortable hotelGenuine Expedia guest review
"Very convenient to Wake-Forest Baptist Hospital"
Staff - great. Ink stains on carpet. No curtains to close to block out parking lot lights.Genuine Expedia guest review
"Holiday Inn Express near Baptist Hospital."
Motel was decent. Cold not get WIFI to connect. Called desk, clerk said he would come up to fix it. He never came. Also toilet would run off and on all night.Genuine Expedia guest review
"Nice to be so close to the hospital!"
Dad was in the hospital and it was nice to be so close to the hospital. Rooms were very clean, bed slept great, breakfast was good. Ceilings, room carpet and walls could use some upkeep as the age is starting to show in the rooms but overall would recommend and would stay again.Genuine Expedia guest review
"Residency Interview Stay"
We had a double room at Winston /Salem. The staff was friendly as well as helpful with travel advice and restaurant tips. BUT the most impressive part of our stay was the cleaning staff!!! The rooms were immaculate, the bed were totally moved, mattresses upright, vacuumed under the bed stand. The air vents were removed,coils dusted and cover wiped down. […] I was very impressed. Read moreGenuine Expedia guest review
"Nice facility - little improvements needed"
The facility was very nice and the room very comfortable. However I went to my first room and there were people asleep in it. Clearly problematic. This was a week after a daylight savings time change and the clocks in my room had not been set back. Finally, there was something melted on the iron that came off on the shirt I had to wear. For the price […] the hotel served its purpose but attention to small details would make a world of difference. Read moreGenuine Expedia guest review
This hotel was decent, but not worth the rate that I paid. It is in desperate need of upgrades. There was an old musty smell in lobby and elevator. My shower didn't work and maintenance responded the next day, but it was only partially fixed. I would find another hotel for a return trip. I would consider staying there again only at a much lower rate. […] I paid for much more than I received. Read moreGenuine Hotels.com guest review
There was a issue with the water but was taken care of in a well professional matter. Hope to be in the area again and will stay at the holiday inn express againGenuine Hotels.com guest review
Toilet seat loose. Flushing didnot have a lot of pressure. Afraid it was going to clog. Room 312Genuine Hotels.com guest review
"Room smelled badly like urine"
Nice friendly staff. Some mold in shower. Room smell badly like urine and the staff didn't seem to think it was that big of a dealGenuine Hotels.com guest review
"Very convenient hotel close to hospital , downtown"
The hotel become one of my favorite in Winston SalemGenuine Expedia guest review
"Great access to Wake Forest - Hotel needs TLC"
Convenient to Wake Forest. Hotel needs major TLC with carpet/paint etc would be a major improvement.Genuine Hotels.com guest review
"covenient to hospital"
we liked the bedsGenuine Hotels.com guest review
Spent four nights at your hotel in August. It was a pleasant stay and the hotel was very clean. It is centrally located and convenient to everything. Would recommend it highly.Genuine Expedia guest review
"Very close to Wake Med"
Quiet, v.g breakfast, well lit pkg. area, close to lots of varied shoppingGenuine Expedia guest review
"Location is its main appeal"
Typical run of the mill hotel. The rate is too high for the amenities and the room itself. Room is on the tiny side, and the noise from the hallway goes on all night.Genuine Expedia guest review
"Smelly, loud, and uncomfortable"
The hotel staff was very friendly. However, the room smelled musty, the beds were extremely uncomfortable, and we heard a lot of hall noise. We could also hear the guests above us. The bedding/linens also seemed dingy, but that may have been my perception because of the way the room smelled. It was just not a comfortable night's sleep. We stopped there […] on the way to the beach, and I couldn't wait to get out of there in the morning. I will not be returning to a Holiday Inn Express. Read moreGenuine Expedia guest review
"Trading on the name"
Normally, HIE is a pretty trustworthy name...not the finest hotel, but clean, comfortable...This one had many issues. First room smelled like mildew. The staff, however, did promptly get us into a new room and it was better. The desk chair was falling apart. The elevator had no fan and was like a sauna (and it stunk). The one positive - the bed was […] comfortable. Would not return without hearing about improvements. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Winston Salem Downtown West Thank you for taking the time to review our hotel. While I am pleased that the staff promptly attempted to correct the situation, I am very sorry for the issues you experienced while our guest. We will utilize your feedback to correct the deficiencies you pointed out. Again, I would like to extend my heartfelt apology. Sincerely, Cliff Greene General Manager, Holiday Inn Express Downtown West, Winston Salem NC
"This was BY FAR the WORST Holiday Inn Express EVER"
I travel and stay in hotels throughout the country weekly. In the past 3 months I have stayed in over 15 different Holiday Inn Express and this one in Winston Salem NC was SO HORRIBLE!!! From the moment we checked in until we checked out this weekend stay at this hotel was uncomfortable... the room was muggy, and was not clean at all!Genuine Expedia guest review
Response by Holiday Inn Express Winston Salem Downtown West Thank you for taking the time to review our hotel. We do strive to exceed the expectations of everyone who stays with us. It is very disappointing to hear of the impression you had of the property. This is not the typical experience received by our guests and I extend my most sincere apology to you. We do pride ourselves in giving excellent service and will discuss your experience with our entire team. Sincerely, Cliff Greene General Manager, Holiday Inn Express Downtown West, Winston Salem NC
floors and bed were very dampGenuine Hotels.com guest review
THis hotel is a bit off the beaten path and took a while to find. However, it is an excellent hotel. The staff was courteoius. Our room was very nice.Genuine Hotels.com guest review
"If only they'd lose the cigarette smoking area"
A perfectly clean, outstanding hotel. Exceptional housekeeping staff. Front desk late night staff could be a little more helpful and friendly, but this is a find of a property, otherwise. If ONLY they could lose the cigarette smoking area at the back door, where everyone seems to stand and smoke around a cigarette butt post. Who likes walking through […] this? And why would management not get rid of it? Could be because employees stand and smoke here. A bad impression anyway you look at it. There is also a bench out front, where smokers congregate. A horrible first impression, and who wants to walk through smoke to board a shuttle or other transportation? Read moreGenuine Hotels.com guest review
"Will stay again"
We stayed on our way at your property in Statesville. It had newer mattresses, TV's and overall newer look. Both stays were enjoyable and I will seek out the chain in future travels. Staff at both locations were top notch and friendly.Genuine Expedia guest review
"Great hotel for everyone!"
Only problem we had was finding the hotel.. We didn't realize it was a "sw" southwest street so at first our gps took us to a neighborhood where obviously our hotel was not. Breakfast was great! Location was perfect (after we found it) Hotel was clean and updated!Genuine Expedia guest review
Rooms are old, airconditioning too noisy, the curtains do not block light from parking lot. Breakfast was decentGenuine Expedia guest review
"Comfortable Clean & Convenient"
I stay here very often, when going to High Point for work. Worth the half hour drive. The rooms are very comfortable and clean. Parking lot lighting was just dramatically improved. Still need to rid the back entrance of a nasty ashtray and smoking. A constant bad first impression, or reminder, when entering or exiting in this area. Large breakfast bar […] is free and generally good, although my last visit, it was a little weak. Manager is very nice and helpful, which makes a difference. If only that squeaky elevator could be oiled! Read moreGenuine Hotels.com guest review
The staff was very friendly and helpful. After 9 p.m. there was loud talking in the hall that disturbed me. Outside in the parking lot, I was approached by a strange man. He was walking with a cane and had a duffle bag. He approached my car window and asked if I would be so kind to help him. I stated no and then he left.Genuine Hotels.com guest review
"Very near Baptist Hospital"
It made the visit to the hospital less disruptive. The convenience of location and the attention by the staff made the visit tolerable.Genuine Hotels.com guest review
"Close to Wake Forest Baptist Hospital, that's all."
We stayed here because it was so close to Wake Forest Baptist Hospital, so our main selling point was achieved. The beds were fine, the showers worked, so most of our needs were covered for the 2 nights we stayed. There were numerous problems, though: 1) As soon as I walked into the room, I took off my shoes and stepped on a nail that stabbed the bottom […] of my foot. It was a small (clean) nail but still, it drew blood, not the welcome I was hoping for. 2) The toilet barely worked. 3) The TV was almost completely useless. It had plenty of channels and a channel guide in front of it but none of the channels were clear enough to watch. Most were completely scrambled. 4) There was no "do not disturb" sign so housekeeping woke us first thing in the morning after a late night at the hospital. 5) The curtains don't close so if you don't want to get up at dawn, you'll need to pull some blankets off the bed and hang them on the curtain rods. Read moreGenuine Hotels.com guest review
Excellent hotel. New, nice and clean with a very courteous staff. Would stay again.Genuine Hotels.com guest review
"Convenient but disappointing."
I was disappointed in this hotel. While outwardly it looked clean the room just had an overriding musty smell. Much of the furniture was scratched or in cosmetic disrepair. It was however very convenient to the medical center which is why we were there. The breakfast buffet was very nice as well.Genuine Expedia guest review
"Tired and worn"
Very nice staff, good complimentary breakfast selection. The hotel is getting old and tattered -- "gunky", discolored sealant in the bathroom, very worn out carpets, scarred furniture. Too bad. This is a good location, but I will not stay here again.Genuine Expedia guest review
The hotel was average, not great, but not bad either. The air conditioner in my room wasn't working properly so it was a bit muggy.Genuine Hotels.com guest review
"Very good but two suggestions for improvement."
I appreciated how fresh and clean both the bedroom and the bathroom were. My only suggestion is that there be some sort of chair besides the desk chair. One other thing is that the layout for the complimentary breakfast, which was quite okay, led to congestion. There needs to be more room between the two lines of food and beverages.Genuine Expedia guest review
"Room had moisture problem"
The first room we were given had carpet that was noticeably damp and the room smelled like a wet dog. The staff was very friendly and responsive and very quickly got us a new room. That room wasn't as damp but it had no ventilation to the outside, causing the shower steam to linger, which caused the entire room to be damp and musty. The pancake machine […] was broken and the waffle maker was absent. I will not be staying there again. Read moreGenuine Hotels.com guest review
"Very good hotel"
One of the best continental breakfasts I have had...large selection and variety. Rooms kept very clean. Beds somewhat firm for my taste. Overall good hotel. Would stay here again.Genuine Expedia guest review
"Great staff, reasonable rates"
The free breakfast is awful but a little place right down the street called "Cagneys" is a GREAT and inexpensive breakfast choice.Genuine Expedia guest review
"Convenient Location, Nice Hotel"
This hotel is conveniently located near many Winston- Salem destinations. The room was clean, the staff was friendly and helpful. The breakfast buffet was average with a few hot items offered. Our children enjoyed the outdoor pool. We would stay here again.Genuine Hotels.com guest review
I love staying with you when I am in Winston Salem. Our room is always spotless. When we walk in we both say "what a joy to stay where it is so clean, the sofa is comfortable and the bed is like home". I have never seen any bathroom as clean as yours are; everytime we come. It is a good feeling that even though we are coming for a doctors appointment, […] we know our visit with Holiday Inn Express makes it an enjoyable stay. Thanks for all your efforts that why we never stay anywhere else. Thanks Read moreGenuine Hotels.com guest review
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