"Great hotel but less than satisfying staff"
Stayed here for a weekend with friends in from out of town. We loved the look of the hotel, very modern and clean. Our room was clean and a decent size. I would say the hotel was packed that night with prom kids and parking at night was impossible and a staff member said we needed to park almost half a block away. I was a little annoyed by that. When […] checking in the staff member who checked us in did not disclosure that we were going to be charging us 120 as a holding fee on the room. I have never ever been charged that high. It would have been a lot better if he had disclosed this to us. Overall it was a good hotel, but if you require a more attentive staff this is not the right place for you. Read moreGenuine Expedia guest review
"Clean and modern."
Very nice room. Will definitely stay again.Genuine Hotels.com guest review
"convenient, clean, close to airport"
Great stay, only negative is they need a frig in the room. Nice to have a bar/big screen TV for play off games.Genuine Hotels.com guest review
"Nice, comfortable and clean"
Very comfortable, nice finishes, cleanGenuine Hotels.com guest review
"Small rooms but just the best for he price."
It was great. Booked hotel online at such a cheap rate. Hotel is so well kept. Location was great just 5mins to mall of America. Rooms were everything and more though small so a family trip would be a no. Food was ok too and service was great. I'd give this hotel a 4.5. The other .5 would come if the space in the rooms got bigger. Best for business […] trips Read moreGenuine Hotels.com guest review
"awesome location to airport"
Excellent location, incredible breakfast for $11, bar til open til 11 pm. Hot tub not hot, but they were refilling it, so will try again before I leave. Staff very nice & professional. Only complaint is need frig in room.Genuine Hotels.com guest review
"Great nights stay!"
We decided to stay at this hotel last minute. We were welcomed in a warm, friendly manner. Check in was very quick and easy. We got into our room and it was as clean as could be and the beds were the most comfortable you could imagine. The double room was a bit small but it suited our needs for a good nights rest. It was also very quiet, I slept 11 […] hours straight! It also had a great view. I would recommend this hotel to anyone and plan to stay again next time we travel. Hint: I did get a better rate by booking this hotel last minute on Expedia, saved $50 off the hotel price! Read moreGenuine Expedia guest review
"Very Nice Room"
We syayed 2 nights used the shuttle for the mall very nice real easy and conveinant! Would stay again.Genuine Expedia guest review
"Surprisingly good value"
Short business trip. Centrally located, obviously recently upgraded. Nice comfy bed and pillows. Clean rooms but the adjoining door was too thin, I could Hear my neighbor taking a shower and the TV sounded like it was in my room. Overall, I will definitely stay here again. The in-house bar is good for a drink but would not recommend the food.Genuine Hotels.com guest review
Great hotel, they do need to get better internet service.Genuine Hotels.com guest review
"Very nice, and a good deal through Expedia."
Overall, we found the hotel to be very nice, very clean, and well-maintained. The staff was very friendly, and while we didn't require much help, I feel confident they would have given it. My only (very minor) quibble was that the hot tub was showing some wear around the edge, and could probably use a little work. Again, this was a very minor thing, […] and it wasn't like the hot tub was unusable or anything, it just wasn't up to the same level as the rest of the facility. The room was very clean, and we had plenty of towels, etc. With two small kids, it's good to have a couple extra washcloths and whatnot, and that was no problem. I was worried our room might be a little noisy, as we were right next to the fitness area and across the hall from housekeeping, but it was fine. We could hear voices in the hallway if people were talking as they walked past, but that was it. Read moreGenuine Expedia guest review
"Four Points review"
Beds were excellent , probably due to the fact it is primarily for flight crews. Many amenities near by and close to the highway but no road noise. Room was clean and comfortable. Nice pool and good work area.Genuine Hotels.com guest review
"Close to MSP airport"
We got there too early for 3pm check in and room wasn't ready, but staff did tell us to come back about 1pm and room should be ready. We did and it was. The staff very helpful and friendly. We were there in transit for a Funeral so we wanted a quiet room. They put us at the end of a hallway on first floor, wasn't too quiet. Maids and staff kept going […] in and out of the door at end of hall. All the staff we talked to were very nice. There are places to eat right across the street as well as a short distance from hotel. Mall of America is two exits away on freeway. The hotel itself is clean, pretty new and modern. Has a business center and snack center. Gym is small but in good condition. We will stay there again. Read moreGenuine Hotels.com guest review
Place was clean and modern. Was close to the mall and many restaurants. Nice area to stay for a very reasonable price. Beds were super comfortable also.Genuine Hotels.com guest review
We had a great time at the hotel. Very clean and nice. The staff where really nice. It's close to the things we wanted to do. Very quiet.Genuine Expedia guest review
Very nice room, not a ton of space, the bed and the tv/dresser have just enough space to walk through, but everything is nice, clean and pretty.Genuine Hotels.com guest review
Hotel had clean, professional, new look to it. However, room was small and cramped. Biggest complaint was there was no hot water! Not sure I'd stay here again.Genuine Hotels.com guest review
This was much better than expected especially for the price! They have done great things to this hotel and I couldn't have been happier.Genuine Hotels.com guest review
"Great Working Staycation"
Just finished up a week-long working staycation at this property. The staff was very friendly, supportive and very social. I am looking forward to staying there again in the futureGenuine Hotels.com guest review
It was a great hotel but the rooms were really really small! We had 2 adults and 3 small children and have stayed in many hotels. This one was too tight for comfort. The room and the bathroom were both tiny. Bu beautifully decorated and great location. Also very clean. We also ordered room service in the evenign and the food was not that great and […] expensive. Read moreGenuine Hotels.com guest review
Overall, excellent place to stay. The staff was outstandingGenuine Expedia guest review
Very friendly accommodating staffGenuine Hotels.com guest review
convenient location, clean hotel, comfortable beds, quiet roomsGenuine Hotels.com guest review
The room was extremely small. This hotel is more for business travelers than families.Genuine Hotels.com guest review
"Just what we needed"
Pros: The staff was friendly and accommodating, the rate was reasonable, the room was clean, and the beds were extremely comfortable. We also appreciated the free parking and Einstein's Bagels across the street. Cons: The room is very small and though the furniture is new, it already looks old due to the style. The shampoo and conditioner are in pumps […] in the shower, which was weird - how can you tell what brand they are? The walls are incredibly thin - when a door slammed in nearby room, we both thought someone was in our room slamming our bathroom door! There's also a lot of loud "kid to pool" traffic if you're on the first floor. Things quieted down around 11 pm, but good to know if you're a light sleeper. Read moreGenuine Expedia guest review
"Mall of America trip!"
The lady at the front desk was very nice and helpful, greeted us as soon as we walked in the door. Our room was very cleen and comfortable, the beds were nice and soft and I loved the feather pillows. My daughter also loved the pool and the hot tub. Close to Mall of America and restaurants.Genuine Hotels.com guest review
"Mall of America trip"
When I booked the hotel I wasn't sure what to expect. It was one of the cheaper hotels in the area so I was a little worried. Thought the hotel was great. The rooms were clean and pool was nice. Would stay here again.Genuine Expedia guest review
Hotel restaurant's server was excellent on our first day. Not so on the second. Overall we were quite happy with food and service. Pool was very relaxing. Location was close to highway. Room we stayed was rather small but clean. Concession stand was convenient but rather small.Genuine Expedia guest review
"Nice hotel convenient to the MSP airport and Mall."
Very clean and comfortable hotel. The staff is friendly and accommodating. There are a couple restaurants directly across from the property which is convenient. For a small charge, there is a good breakfast offered. My only complaint is the shuttle which took about 1/2 hour to pick me up at both the airport and the mall. I would definitely stay at the […] hotel again. Read moreGenuine Expedia guest review
"Will definitely stay here again!!!!"
Very clean entrance, staff very friendly, rooms spectacular. Great location. My shuttle driver was full of useful info. Restaurant breakfast was also superb. Will visit again and highly recommend !Genuine Hotels.com guest review
"Great to stay!"
Good to stay even noisy due to winter break. Good bf!!Genuine Hotels.com guest review
Hotel was very accomodating to our arriving at 4am. We went to visit the mall of america, and this hotel was just a short drive away. Close to restuarants as well. Their buffet was a bit pricey for their food choices. So we drove out to The original pancake house instead! NO complaints here!Genuine Expedia guest review
We're very impressed with the overall cleanliness, comfort and convenience of the hotel. Will definitely go back.Genuine Hotels.com guest review
"Will come back"
It was a nice and clean hotel will definitely come back.Genuine Expedia guest review
Customer Service rude. The hotel did not give me my wake up call.Genuine Hotels.com guest review
"Close to 494 and Mall of America"
The restaurant was in the process of renovation and was open while I was there. The service was good in the hotel and restaurant. Location was easy on and off 494 and Lyndale Ave. Very satisfied with the hotel and amenities.Genuine Hotels.com guest review
"Nice hotel, close to the mall of America."
Good!!!! Nice conditions , gym, pool and jacuzzi...................................................Genuine Expedia guest review
"nice hotel for the price"
For a 3 star hotel, I wasn't expecting much but it was nicer than I thought it would be. Clean and the room was nice. The bed was super fluffy, maybe a little too squishy for my husband's liking but it was fine for me. Quick easy checkout and the shuttle was waiting to take us to the airport when we came down.Genuine Hotels.com guest review
The beds were very comfortable. The pillows were a little too stiff but still nice. Comforters were exceptionally nice not polyester but down or something similar. I was surprised by the comfort since the price was very reasonable.Genuine Expedia guest review
No hot water for showers 2 of the mornings we stayedGenuine Hotels.com guest review
"Concierge very accommodating."
Room service exactly on time. Rooms by elevators could here the beeping of elevator each time it neared the floor.Genuine Expedia guest review
I needed a place to stay near the airport. Everything was fantastic. The bed was the most comfortable bed I've slept in! The price was extremely reasonable and the shuttle to the airport was right on time and efficient. I would definitely stay here again!Genuine Hotels.com guest review
"Great staff and room"
I went to Minneapolis on business and enjoyed my first stay at Four Points so much that I went back within a week. The staff was extremely friendly and helpful and the rooms spacious and clean. I can strongly recommend this hotel.Genuine Hotels.com guest review
They need to turn up temp of pool. Otherwise nice place.Genuine Hotels.com guest review
I enjoyed my stay at this hotel. The rooms were clean and the staff super friendly and helpful. I would and will come back ck to this place. The location is great too because its close to the mall and the airport.Genuine Hotels.com guest review
Room was very confortable and clean,,, love the big screen tv... friendly staff and perfect location to Mall of America and more...Genuine Hotels.com guest review
"Mall of America"
I thought the hotel was very nice. I wasn't sure what to expect, but all my needs were met. I was there just as an overnight guest going to the MOA and an NBA game. The bed was very comfy and the fact that each person got 2 king pillows for a king room was awesome! Staff was courteous when asking questions and very helpful and friendly.Genuine Hotels.com guest review
"great location, clean"
loved room. Loved pool. Could have made it more clear that Breakfast wasn't free. Very expensive for eggs and bacon, cold cereal and toast. walked in and was told to help our self. we did. almost done, they came over and asked if we had a coupon. no we didn't. 23 bucks for our continental breakfast. also they took my credit card and said nothing will […] be charged to it. just on file in case we damage room, etc... Got home looked at account. they charged 50 bucks to it. had to call to get it off. not happy!!!!!!!!!!!!!!! Read moreGenuine Hotels.com guest review
"Very modern and comfortable!"
This was a wonderful choice! Very modern and updated! The staff were very welcoming and friendly. The beds were very comfortable and we enjoyed using the newly remodeled pool and hot tub area! We will definitely stay again!Genuine Expedia guest review
"Not So Close to the Airport"
I booked this hotel since it said it is 1.6 miles from the airport. I waited just over an hour for a shuttle and had to keep calling. When the shuttle came I got no assistance with my bags. It was more than a 1.6 mile drive, and took 15 minutes to get to the hotel, no other stops. When I checked in, the room was not ready and I had to wait additional […] time for that. Then I went to the restaurant to get something to eat and it took 40 minutes for them to give me a simple order of a burger. I would not stay here again. Poor service overall. Room was nice and comfortable but everything else needs improvement. Read moreGenuine Hotels.com guest review
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