"NEEDS IMPROVEMENT IN CUSTOMER SERVICE!!!"
The hotel was very well kept and we loved our room and cleanliness of the room. The housekeeping is so sweet and polite and would do anything to make your stay pleasurable. As for front desk, now that's another story. I specifically called prior to booking my night to ask if I can have a late checkout for 2 pm due to an event I had much later on the […] next day since I wasn't from the area, and the lady I spoke with said it would not be a issue and I can stay later with no charge.So I booked for that reason alone and long and behold I get to the counter to check in and informed the young lady at the front desk of my request and gave name of who I spoke with and said it was okay, and do you believe she was very unprofessional and said "UH NO CHECK OUT IS AT 1 PM". So next day the very same person I spoke with happened to be working in front desk morning of me checking out and she all of a sudden denied she said that. Then goes into saying for a additional hour I would have to pay for a half day. I think their front desk is a joke and its funny how they say anything you want to hear to get u to book but when time comes for them to own up to what they said is okay no one will admit to it. I think over all my stay would have been all "5's" if it wasn't for front desk to have aggravated me with their unprofessional-ism and no courtesy of their guests. Customer service skills must be improved at this location!!! Read moreGenuine Expedia guest review
"As always a great stay"
I've stayed here a dozen times & every time is great. The rooms are clean & staff are friendly. The only thing was that a very loud couple walking the hall talking @ 3:45am when I was trying to go to sleep but not hotels fault. We didn't make breakfast but times before have been great. We will be staying here again : )Genuine Hotels.com guest review
Room was small and dark, and the furniture looked dirty. They are in the middle of renovations so hopefully the rooms will be part of the update. I ended up moving to a different hotel. I had made a special request which was not totally honored. The desk clerk was not helpful or friendly. I do not think I will go back there again.Genuine Hotels.com guest review
Excellent facility across the board. Will stay again when in the area.Genuine Expedia guest review
very happy with the room, i was only there one night . the breakfast was nice too. staff members were helpful.Genuine Hotels.com guest review
"Everything we needed..."
Very nice hotel. Staff were great, friendly and efficient. We were 2 adults and 3 children in one room so we needed extra towels and pillows, called the front desk and had them in 5 minutes! We checked in late, so this accommadation was at 10pm! Breakfast was good, pool was nice and well maintained, room was clean but a little on the small side for […] a King suite (which is the only reaon I gave comfort of the room a 4). Would stay here again but would consider adjoining rooms if the children were school aged. Read moreGenuine Hotels.com guest review
The hotel was very nice almost all staff was accommodating. Room was clean. Housekeeping staff very nice but difficult to explain what was needed. Check in staff has a slight attitude when asked a simple question, but she quickly toned down.Genuine Hotels.com guest review
THE ONLY THING I FOUND UNCOMFORTABLE ABOUT THE ROOM WAS THE BED. THE MATTRESS IN MY ROOM WAS VERY HARD.Genuine Hotels.com guest review
Hotel is very nice and staff is very friendly right off the long island expressway Will stay againGenuine Hotels.com guest review
"Close to party event"
The room was a great size as well as the bathroon and bed. The interior was better that I anticipated. Service was friendly and helpful.Genuine Hotels.com guest review
We enjoyed our stay at Hampton Inn. Room comfortable.Enjoyed the free hot breakfast every morning and free internet.All good!Genuine Expedia guest review
Our stay at the Hampton Inn was exceedingly pleasant. We were visiting friends in the area, and the Inn was a convenient place to recharge ourselves between outings. The room and the hotel were very clean, and the breakfast was outstanding. The Inn is within easy access to shopping, and was next to a wonderful Diner. The location was far enough from […] the highway that we often forgot that we were in the middle of crowded Long Island. The Inn had a heated pool that our friends enjoyed too. My wife and I would definitely stay there next time we are in the area. Read moreGenuine Hotels.com guest review
"One night stay"
Hampton Inn is conveniently located to where we needed to be. Easy to reach. Hotel is clean and quiet. Only drawback is the noisy a/c heater unit. For one night, we dealt with it, but if this was a multi-night stay, it would not have been good. Hot breakfast with make your own waffles was a real treat!Genuine Hotels.com guest review
Upon arrival I had to wait for a clerk to check me in. No one was at the ready to do it. I presented my credit card for ID and it was immediately swipped without asking even though my room was pre paid so when I asked why I was told it was for incidentals. No mini bar in the room, no Resturant open so what incidentals? At the small convience shop by […] the front desk? I got to the room which looked adequate for a night and found when I tried to turn the TV obit did not work. After some jiggling of wires we got it working. The bed creaked when you moved and you could hear noise from room to room clearly. I heard the bed creaking from the room next door. There was some sort of wrapper on the carpet between the bed and end table. Bed was comfortable if noisy. A bug dropped out of the window shade onto the window sill when I pulled it down. It was old and dead. The shower was good but could have ran hotter. I slept a few hours. I did not use the breakfast. I did have a cup of the coffee in the lobby and it was very good. Same problem without check out - waited for a clerk. Would not go back for the price paid. Read moreGenuine Hotels.com guest review
VERY DISAPPOINTED---PRIOR OTHER HAMPTON STAYS WERE MUCH MORE SATISFACTORY----BED AND BEDDINGS WERE POOR---AIR CONDITION AND HEATER WERE VERY DIFFICULT TO CONTROL AND NOISY. IN SUMMARY, WE WERE NOT PLEASED AND WOULD BE RELUCTANT TO RETURN.Genuine Hotels.com guest review
hotel was good. good location. clean rooms. heater was way too loud and had to turn it off to get some sleep.Genuine Hotels.com guest review
I always go to this location and I never have problems here.Genuine Hotels.com guest review
"nice and easy"
It was an easy check in. Room was clean and tight. The location was easy to find and right around the block from restaurants and supermarket for something to eat. The wireless internet was easy to pickup and all full bars on my computerGenuine Hotels.com guest review
"More than I expected. Best price."
More than i expected. It's remodeled. Best price & quality. Indoor Pool is also remodeled.Genuine Expedia guest review
The hotel was nice and clean. Theroom was nice. The pullout sofa wasnot comfortable. Needed more blankets. the bed was fine.Genuine Hotels.com guest review
"Pleasant Experience all around"
Stayed here for a weekend trip to Fire Island, NY. The hotel is gorgeous and its amenities are very convenient. The staff was extremely helpful and exemplified excellent customer service. Our room was spacious, clean and very modern. We really enjoyed our stay... would definitely visit again.Genuine Expedia guest review
"Very nice place."
Clean, great breakfast, quiet excellent location. The bed covers were lumpy and need to be replaced. Movie selection was limited and that whole package needs updating. But in general we really like this hotel and would choose to stay there again.Genuine Expedia guest review
"Solid choice if you must overnight in Commack."
Standard hotel room, on the nicer side. located back from the parkway so the property has a relaxing feel. There is a mysterious empty lot next door which we used for running the kids around. We spotted some outdoor seating near the pool. There is a sneaky back way to a diner located between the Hotel and the parkway, and a gas station and shopping […] center very close by. Our room was fine, the pool was refreshing, the breakfast was OK featuring bagel station, small danish and muffins, Omelets and sausage in a chafing dish, and one waffle maker. Read moreGenuine Hotels.com guest review
"Couldn't ask for more."
Hotel was clean, in good condition, and the continental breakfast was great. The staff was also friendly and courteous. Located close to restaurants and shopping and the long island expressway.Genuine Hotels.com guest review
"Great place to stay"
Great hotel, service will definitely return!Genuine Hotels.com guest review
Breakfast was OK...staff had to be asked to refill hot items and even water pitcher...waffle machine not working (waffles were raw inside)...Sorry we did not have breakfast at the diner in front of the hotel...dinner the night before was excellent...Genuine Expedia guest review
"A Good Hotel. i will return"
The hotel staff were courteous and helpful.Genuine Hotels.com guest review
it was very nice, the one major problem was that there was not a safe box in the room. There was one located near the front desk which I did not feel comfortable using.Genuine Hotels.com guest review
"Everything you need in a hotel."
Clean, Efficient Staff, Nice Room. Free Wi-Fi and Breakfast.Genuine Hotels.com guest review
"Very comfortable for business travelers"
I was on Long Island for business and stayed here for one night. It was easy to get to, close to main roads, and very accommodating. The room was very comfortable, and I had a hard time thinking of a service that they didn't have! Pool, fitness center, and a wonderful breakfast included. I would definitely recommend this and stay again.Genuine Hotels.com guest review
We had an excellent free breakfast...clean room & quick check in. Close to the Long Island Expressway. A beautiful heated pool....coffee bar always open...A wonder stay!Genuine Hotels.com guest review
I was ill during a portion of my stay. The staff was considerate and offered to help in any way they could. Hampton is a good choice for business travel - quality is consistent, desk and internet are always available and a good complimentary breakfast saves time while preparing for the day's work.Genuine Expedia guest review
I come to Long Island every other weekend and this is were i stay. w/o a doubt this is the only place i stay. The comp breakfest is out of this world.The diner across the street from it has some of the best food in all of Long IslandGenuine Hotels.com guest review
"Hampton Inn Long Island"
My wife and I came up for a funeral for a dear friend. Th Location was excellent (the viewing and service was on Commack Road. The room was very clean, the hotel was in excellent condition, the continental breakfast was excellent and the coffee bar was just what we needed. This was our first visit to the hotel but I doubt it will be our last. It fulfilled […] all our needs. Read moreGenuine Hotels.com guest review
"fine hotel, met our needs"
Everything was just fine. We were attending a funeral. Only possible change would be to add an additonal chair to the room. Only chair was the professional style desk chair. Would have enjoyed a place to sit other than bed, as there were 2 adults in the room and we had some time to spend in the room.Genuine Hotels.com guest review
"I had a great stay both times!"
For the price the Hampton Inns are the best value out there! The Commack Hampton is well run, clean and comfortable with a very friendly staff. The location is fantastic as well. Convenient to major roads, it is next to Premier Diner, one of the best diners I've ever visited, and very near a shopping center with a well stocked Shop Rite and a Target. I […] would highly recommend this hotel. Read moreGenuine Expedia guest review
Great value for the price. The hotel was well maintained and clean, had all the amenities I would expect and a little more. The complimentary coffee and breakfast was unexpected! The location was a little busy, but the room was quiet and comfortable.Genuine Hotels.com guest review
"Commack Hampton Inn"
Overall, we had a very nice stay at the Commack Hampton Inn. The staff was very professional and very nice. The breakfast was tasty and had a lot of variety. The furniture was comfortable. However, the comforter was lumpy to the point of having many places where it was just the top & bottom layer of fabric and many other places where it was up to 6" […] thick. We put the extra blanket on top of it and managed to stay warm, but the comforter was AWFUL. Read moreGenuine Hotels.com guest review
The room was very nice and also very clean. I would recommend this hotel. Its also very convienent, its right off the LIEGenuine Hotels.com guest review
"Definitely would stay again!"
The staff gets an ok only because the evening manager tried to charge my 91 year old mom an extra $20 for a handicap double room. He also did not know if the regular king room had handholds in the shower and neither did the other girl at the desk. After I showed him an expedia printout of the price for the handicapped accessible double room was the […] same as the regular king, then he finally relented and gave it to my mom. The cleaning staff was very friendly. The breakfast was very very good with lots of variety and coffee, tea, hot chocolate were available all day, in the lobby. The diner next door served enormous portions of delicious food. Read moreGenuine Expedia guest review
Poor customer service at front desk upon arrival and the beds were terribly hard. In the morning we smelled people smoking thru our bathroom vent in the ceiling.Genuine Hotels.com guest review
"Hampton Inn on Commack Road on Long Island"
Staff was really friendly. Room was clean. Breakfast was wonderful. Very satisfied.Genuine Hotels.com guest review
"The Hampton Inn- Long Island"
We stayed at this hotel for a wedding and were pleasantly surprised. The rooms were updated and featured a small work area as well as a comfortable chair for reading or watching tv. The room was clean and also had a refrigerator and a microwave. The hotel is conveniently located with easy access to multiple highways. The hotel offered a free breakfast […] with a little something for everyone. Read moreGenuine Hotels.com guest review
"Something good about Long Island"
We had a room with a King Sized bed. It was well kept, the air conditioner worked and actually kept the temperature on the dial. Very nice hotel, pool and continental breakfast (the powdered eggs were a minus). Very nice stay.Genuine Expedia guest review
"Do something about room A/C!!"
Nicely renovated; good amenities; overall excellent hotel for money. Nice buffet breakfast. But PLEASE....the room air conditioners are terrible. The NOISE. When the compressor kicks on and off it is like a plane has landed next to your window. It is hard to sleep during the night.Genuine Hotels.com guest review
We've stayed at many Hampton Inns before but this one was surprisingly upscale. Room was beautiful and comfortable.Genuine Hotels.com guest review
We stayed at this hotel as hurricane Irene was approaching. The staff was very accommodating as I was trying to book reservations to get out of NYC.Genuine Expedia guest review
The room was a perfect size having a small fridge that we can put our water to keep cold and a microwave where the front desk sold microwavable items. Free Breakfast was great with lots of choices not just a quick continental but everything! Would definitely go back again.Genuine Expedia guest review
"Convenient hotel for train travel to NYC"
Friendly hotel just off the freeway so a bit of traffic noise. Staff very pleasant. Quilt on bed just a series of lumps - most odd, think it was on a hot wash!Genuine Expedia guest review
"Just perfect for us"
Nothing special, clean, helpful staff,good locationGenuine Hotels.com guest review
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