Failed to remove snow, very difficult to park. Hotel entrance was not cleared either. Room had carpet torn and bathroom was in poor condition.Genuine Hotels.com guest review
Response by Clarion Inn and Suites Grand Rapids Airport Thank You for your feedback. We will take this information and make improvements.
"Do Opinions Count?"
We prefer to have two chairs per room and lower the beds pleaseGenuine Hotels.com guest review
Everything was good, clean room, easy access and comfortable. I would stay there again in the future.Genuine Expedia guest review
The staff when we checked in was great. The dinner was horrible. I was in room 202 on Oct 1th. The morning of the 2nd. I found a bed bug in my bed. I went and told the young lady at the front desk at 8:45am. She said... "sorry.... I hope you have a bread day." and then walked away.Genuine Hotels.com guest review
"Middle of the Road"
Hotel was OK. Room was short on Kleenex, soap and bath mat.Genuine Hotels.com guest review
"Overall good value"
Overall this was a good stay and we would stay here again. The staff person at the desk on check-in was extremely friendly and fast. The beds were very comfortable (and high) and room amenities included a fridge and microwave. While parts of the hotel and room looked great and up to date, other items (carpeting, for one) could use an update. Minor inconveniences: […] one of the two room keys didn't work (twice) and the tv remote was iffy; sometimes it worked, sometimes it didn't. The location was very convenient to the airport. Overall this was a good value and we would return. Read moreGenuine Expedia guest review
"Grand Rapids Business"
The Hotel itself was good enough. HOWEVER!! they had a big biker party and you could not sleep. The food was short due to all the people everywhere loud. I talked to the manager on duty the first night we got there, it was about 11pm I think, she was aware of party. She said she understood and would minimally credit me a night. well the party was the […] next night too and I never received a credit! VERY upset! Read moreGenuine Hotels.com guest review
met expectations, no issues. why do I need to write more in this section to proceed? Isn't it my prerogative to skip this section entirely when providing a VOLUNTARY review?Genuine Expedia guest review
Reasonable priced. Breakfast was included in price which was good. Good location.Genuine Hotels.com guest review
Carpet had rips in the seams. Stains in bathtub. Could tell it was an older hotel. Room was not as nice as picture on web site.Genuine Hotels.com guest review
Great breakfast and wonderful service. Love the park and shuttle service to the airport.Genuine Hotels.com guest review
There is absolutely nothing special about this hotel. I cannot figure out how it got 3 stars. It is definitely a 2 star hotel. I checked in here after skipping a very scary travel lodge down the street. At least it was in a safer area. I had to search the room for a plug to charge. Why every hotel doesn't have the plugs in the lamp base is beyond me. […] I'm not interested in crawling on the floor under the desk to plug in. When I asked about the pool, they said it was really nice. I said where is it. Outside. It had been raining for 3 days, and was still raining. Seriously do you think the pool is an option. The best thing is the Sushi restaurant next door. I leave you with that positive note. Read moreGenuine Hotels.com guest review
"Not my best night stay"
Overall the hotel is average, decor is dated and the resonance of smoke still comes through even though the room was clean. Number one issue is the hotel overbooking on dbl queen rooms. Even though I prepaid for the room via an online booking company and I requested a late check-in, they checked us into a single king. Kind of hard to fit 2 adults and […] 2 teen kids in a king. The attendant tried to be helpful but since all the cots were also given out for the night and my dbl queen had been given to someone else hours earlier, all he could say was “I’m sorry”. Even the on “duty manager” would not talk to me via phone. However, I must say the lobby was very clean and had newer decor and comfortable chairs, as I resorted to sleeping in the lobby for 6 1/2hrs and there wasn't even a snow storm! It wasn't until 6am when I got back to my room to take a shower when we discovered the boiler had malfunctioned during the night so we ended up taking ice cold showers. Pretty bad when you forfeit your 2nd pre-paid night to pay to sleep somewhere else. I could have lived with the smoky room & even the boiler but I’m sure the overbooking happens most every Friday night and that is a management issue. This time I was just one customer (there were others that night) who paid the price. Tuff spot to be it at 11pm and you need to be at your destination refreshed and ready to go @ 7am. Read moreGenuine Hotels.com guest review
Nice hotel with well maintained rooms. Bathrooms need fan in them though. I was disappointed with my reservation. When I booked through hotels.com I was told I would have room with a full kitchen and I had a regular room with microwave and refrigerator. I was staying I. This room for my figure competition in town. I needed the full kitchen and was told […] at check-in I had a regar room and they were completely booked for the night. I am not one to complain and always make due with what I have. I was upset because I had made it clear to the person I spoke with that I needed the full kitchen. Not sure where the mixup happened but it makes me hesitate to use hotels.com to book future rooms. Read moreGenuine Hotels.com guest review
"Not worth it"
Lots of complaints here... I had two rooms reserved for my team and here is what we experienced. 1. They were out of rooms with two queen beds so they gave us one that had a couch instead (the couch wasn't a pullout coach). They offered no way to fix the situation, just kept saying "you should have booked earlier." I booked over a month ago. The lady […] at the front table was very rude. 2. Both rooms smelled like smoke, and were very musty too. 3. The air conditioning vent was nasty. It was covered in dirt and other stuff. They need to take them apart and clean them. I didn't want to turn on the air cause they were so bad. Summary- don't stay here. Read moreGenuine Hotels.com guest review
"Convenient location for our needs."
The receptionist was less than friendly upon check-in. The young woman running the breakfast buffet was friendly and a hard worker. The rooms allow every noise from the hallway into the room. In the morning one can hear every door in the hallway slam as guests exit their rooms.Genuine Expedia guest review
quiet, convenient, not at all fancy. room could have been cleaner, but was okGenuine Expedia guest review
"Hotel close to Airport"
front desk did not want to extend my stay for one more hour.Genuine Expedia guest review
Very nice room and employees were very friendlyGenuine Hotels.com guest review
"Disappointing quality of stay"
Room: Thin, rough towels. Flat, low quality pillows. Breakfast: wet scrambled eggs, nasty bacon, no ketchup, decent danishes. Fitness center: several treadmills and some free weights (hex dumbbells) in a tiny, tiny room with a low ceiling. At least my king room had a couch+coffee table in it.Genuine Hotels.com guest review
Response by Clarion Inn and Suites Grand Rapids Airport Good Morning, Thank you for your comments. I will use these to better our service. Debbie
It was good. The place appears a little old but it is clean.Genuine Expedia guest review
Response by Clarion Inn and Suites Grand Rapids Airport Thank You! Debbie
The staff was helpful and considerate. The rooms are old, and in need of a lot of updating. Most likely my last time staying there.Genuine Hotels.com guest review
I was very impressed with the staff at the hotel. Everyone was very friendly and welcoming. They accommodated all of our needs.Genuine Expedia guest review
Response by Clarion Inn and Suites Grand Rapids Airport Thank You and I am glad you stayed here. Debbie
"Glob of hair in bathtub drain"
And otherwise not clean tub. Grossed me out. Brown stains on blankets. Lovely entertainment unit/drawers had a nice little niche for the microwave. The cord didn't reach the outlet. Had to relocate it to use. Beds were very comfortable.Genuine Hotels.com guest review
The room was really clean with no bedbugs. The room was really dark though. had to read the newspaper with the bathroom light on for additional lighting. The room could have used bigger lights or an additional lamp. Over all I was happy with the hotel.Genuine Expedia guest review
Response by Clarion Inn and Suites Grand Rapids Airport Thank You, I will look at the lighting in that room! Have a good Day!!
"Nice and Clean!"
Stayed overnight and the room was comfortable and clean!Genuine Expedia guest review
Response by Clarion Inn and Suites Grand Rapids Airport Thank You, We take great pride in our Hotel!!
"Close to Calvin College"
The room was very nice. Better than I expected.Genuine Hotels.com guest review
Response by Clarion Inn and Suites Grand Rapids Airport Thank You, I am glad you enjoyed your stay! Debbie General Manager
"Cold Food, Tight Parking, Little Sleep. Don't Go!"
We could hear every word, scream, door slamb, and every kid running up and down the hall. I wouldn't have expected this at a 3 star hotel when we booked the room. After 2 calls to front desk the party on 2nd floor started to ease @ 2 AM. Then some noise from the wall and an endless banging noise from hallway. So, around 2:30 AM we turned on the Heater […] fan just for background noise and finally fell asleep. The room was clean and beds nice but very small and only 1 desk chair to sit in. The morning breakfest was cold and small area to eat. There wasn't room for us so we took food to room and eat while siting on the bed. To get downstair either take elivator that is located on outside wall or outside stairway. Either way was very cold walk. Parking was tight and icy. Some diabled Simi Truck in the lot covered with snow. I guess they were more important than guests. We were so glad to get out of there. Read moreGenuine Expedia guest review
Response by Clarion Inn and Suites Grand Rapids Airport Sorry you did not enjoy your stay. We will do everything possible to look at your complaints.
"Nice Place to stay. I will return"
I really enjoyed my stay. My son goes to college close by and I visit a few times a year. This hotel deffinately beats the others I have stayed at. The bathroom fixtures need updated however everything was clean. The bed was really comfortable and the price was right.Genuine Hotels.com guest review
Response by Clarion Inn and Suites Grand Rapids Airport Than You! We hope to see you again! Debbie General Manager
"Room as represented."
My wife found the bed uncomfortable. I found it comfortable. The service was good. We didn't have any issues come up, so we don't have any experience with how they handle issues. It looks like they have most contingencies covered.Genuine Hotels.com guest review
"Doesn't Live Up To The Clarion Name"
The beds were the best thing about this hotel. However, when you think about Clarion, you are looking for a somewhat luxurious experience or at least looks. However, the bathroom looked like it was from the 80's and the tub looked like it was dirty in some spots, but we discovered it was rust.Genuine Expedia guest review
"Convenient to airport"
This hotel was perfect for us. We left our car & had an early morning shuttle to the airport & will have the hotel shuttle pick us up again when we return. Staff was friendly, a free dinner was provided, and the room was quiet and comfortable. Thank you for taking the stress out of our departure!!Genuine Hotels.com guest review
Response by Clarion Inn and Suites Grand Rapids Airport Thank You for the kind words!
"OK place to stay."
Pleasant greeting upon arrival and they knew who I was. Not super nice, but not bad either.Genuine Expedia guest review
Room was clean the bed is very comfortable although the comforter was stained and thing are old. Staff was helpful and it was quite .Genuine Hotels.com guest review
"Shopping and restaurants within walking distance"
It was a great experience.Genuine Hotels.com guest review
"Close to Downtown"
We did not receive the room that Expedia had promised. I was to get a suite with kitchen, living room and 2 queen beds. Apparently Expedia does not guarantees room that I had paid for. Once we looked at our room and discovered this is not what I paid for, the hotel took care of my needs and provided a 2 room suite. No kitchen but 2 bathrooms, and sunken […] living room, 2 TV's and 2 queen beds. Perfect for our stay & needs. They accommodated exactly what I wanted but no help from Expedia plus we paid more for this suite and would have been less if I booked the room directly with the hotel. Very disappointed with Expedia. I personally have the managers name and can now book this hotel directly and save by doing so. I have never had a problem before but makes me now doubt the third party bookings. Once settled in, the hotel is close to downtown, restaurants, and things to do. Great location and the highway is close as well. Very friendly staff and made our stay wonderful. Looking forward going back! Read moreGenuine Expedia guest review
"Nice hotel with easy access"
I liked the hotel and my stay was uneventful. The rooms were clean and it was close to my conference and offered variety in dining options. There is even an opportunity to have room service from a local restaurant.Genuine Expedia guest review
"An Adequate Hotel Experience"
I was taken aback to discover that it's located in the middle of a massive construction project. The entrance isn't clearly marked and I drove by it. A sign at the entrance would be helpful. Be prepared for a large amount of traffic on 28th St. I was there on a Sunday and was surprised at the volume of traffic from 131 to the hotel. The hotel facilities […] and rooms are adequate. There isn't anything fancy about this hotel. The room I was in was clean to my satisfaction but could use a little tender loving care as in paint in several spots and new lamps. When I looked out the window I was surprised to discover another part of the hotel complex just a few feet away. Read moreGenuine Expedia guest review
"Hotel was ok"
Hotel was OK. Breakfast was good. Our only complaint is that we did not receive housekeeping and when were returned to our room for night #2 we didn't have any clean towels, the beds were not made, and the trash cans needed to be empty. We requested towels and toiletries that night but when informed the front desk staff at morning checkout they didn't […] even apologize. Read moreGenuine Expedia guest review
Wish the bathroom had active ventalation. 2 showers really steamed things up! Great beds made up for it.Genuine Hotels.com guest review
Good central location for us to travel to different cities and beaches. Nice hotel, nothing fancy, a little outdated in areas, but the rooms were nice and bed was super comfortable. Very nice outdoor pool/grilling area. Main road was under construction when we visited, but we had no problems getting in or out.Genuine Expedia guest review
the bed was very comfortable and I loved the thin bacon at breakfast. I can't think of any complaints.Genuine Hotels.com guest review
"Great stay for the price!"
Hotel was clean, close to lots of restaurants and shopping. Staff was helpful and courteous. I would definitely stay again when in the area.Genuine Hotels.com guest review
Drove three hours to get here. The hotel appeared outdated and had a bad smell. Had a free room upgrade from four square that the hotel would not honor. The rooms were not cleaned and even found a pair of pants from the previous people. This was over priced and over rated on the web site. I will never stay here again.Genuine Hotels.com guest review
Basic breakfast. Quite clean. No noise issues. Good staff. Only one elevator for whole facility a bit of a walk from the lobby.Genuine Hotels.com guest review
"Nice, clean hotel."
Clean comfortable stay. Breakfast was filling and nice with good amount of seating area. Staff was friendly.Genuine Expedia guest review
"Nice Hotel. Room space was little to move around."
Cleanliness, Breakfast was good. Facilities were good. The roomspace as i said was lil less for a 2 queen bed rooms.Genuine Expedia guest review
comfortable and nice hot breakfast. friendly staff.Genuine Hotels.com guest review
"too hot or too cold"
the thermostat on the heater did not work so we had to turn it on and off to regulate the heat. didn't discover it until we had settled into the room so we lived with it.Genuine Hotels.com guest review
Perfect for our needs. Will stay again. I left some expensive facial cleanser in the bathroom which I would have liked returned but the desk reported to me that it was not recovered. My fault but a little disappointed.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )