"Car windows broken ,theft ,"
Car broken into, hotel staff said not their problemGenuine Hotels.com guest review
Good value, good location and very convenient to the airport. Stay the night and have a breakfast before taking a shuttle to the airport. Your car can remain in the parking lot until you return. We have done this often.Genuine Hotels.com guest review
Great hotel! Comfortable! Great service from staff. Breakfast good! Convenient location. Will stay there again!Genuine Hotels.com guest review
"Great hotel for a couple getaway"
The location is great, the service is ok, and the duration of stay is pleasant. The only problem I have the is absent of an indoor swimming pool,Genuine Expedia guest review
If you like a good night's sleep, this is your hotel. The beds in our room were simply amazing. Better than the "heavenly beds" of the Westin line of hotels. They provided all kids of pillows of different kinds to make your night the best it could be. The room was also very clean. This is truly a gem to be discovered.Genuine Hotels.com guest review
"Hotel needs updating."
The clerk at the reception was very matter-of-fact - efficient but not friendly when I checked in. Later, another clerk was more friendly when I signed up for the airport shuttle. The hotel has seen better days and it really needs to be updated. Each of the wall outlets I tried were so old that the plugs for my curling iron and phone charger continually […] fell out. I had to lean items up against them to keep them plugged in. I noticed a cockroach in my room and reported this to the desk clerk the next morning (I was too tired to change rooms so I waited until I checked out to report it). She was very apologetic and said she would let the manager know. Read moreGenuine Expedia guest review
Staff was exceptionally helpful. Light dinner and full wonderful breakfast was a bonus. Rooms were very comfortable and clean, and even though it is close to the airport there was no airplane noise. Would stay there again.Genuine Hotels.com guest review
"This is really a 2 1/2 star hotel."
You can get the same level of "hotel" from a 2 1/2 star or even some 2 stars. It's not a bad hotel by any means, but I think you will pay a little more for the same amenities. I just don't think it deserves to be called a 3 star rating. 2 1/2 stars yes.Genuine Expedia guest review
"nice clean room...not so nice bed."
The room was great! The bathroom was very clean and roomy. My only issue with the stay was the bed. It was very hard and lumpy. Some may find it comfortable but I did not. They made up for it with a late checkout however.Genuine Expedia guest review
"close to airport with park and fly package"
Very pleasant and helpful staff, manager's welcome light meal was appreciated that evening, very good morning breakfast before we left, comfortable beds. nice to have a refrigerator and micro-wave; would recommend this Clarion to other travelers.Genuine Hotels.com guest review
"close to airport"
absolutely no negative.Genuine Hotels.com guest review
"Great hotel for family!"
Upon check in the staff was more than accomodating. She knew I had kids and that we would be swimming, asked if we wanted a late check out before I even had to say anything. The buffet was excellent and the pool was nice, clean and warm!Genuine Expedia guest review
Love the girls at the front desk, food was good tooGenuine Expedia guest review
No suitcase racks in the room, both sink and tub drains did not work, faucet was backwards(hot on wrong side),hair dryer did not work and no fan. These maintenance issues had been reported by the people who stayed in it previously and yet it wasn't repaired and we were still placed in the room. We had traveled 400 miles that day for a family funeral […] and would've appreciated a more comfortable room elsewhere in the hotel as it was not busy. Read moreGenuine Hotels.com guest review
"Amazing for the cost.I did not expect it to be so"
I was extremly impressed. I was so clean....a wonderful fresh scent when we walked into the lobby. Everyone was so friendly and helpful. The breakfast was more than we expected........rated it a 10. A super value!Genuine Hotels.com guest review
"Nice place to stay if you have pets"
Had a nice clean room.wish it was a liile bigger,felt a little crowded at times.Genuine Hotels.com guest review
"dont stay here"
Broken glass at pool. People drinking out of glass bottles at pool, talked to management about situation and no results. Bathroom had water running down walls from room above, room smelled like rotten eggs after. Elevator is being worked on opening covered with plywood sheets. Very disappointing.Genuine Hotels.com guest review
Very nice place. The staff were very kind and attentive. Thank you for an enjoyable stay.Genuine Hotels.com guest review
"Good hotel for a short family stay"
A good hotel to stay with a decent free breakfast. Although the elevators were under repair, the luggage service was responsive and helped us move our luggage right away.Genuine Expedia guest review
"Would have paid more!"
True the price was very nice; the reasoning went well beyond the website. The location is seconds from the highway, yet obviously soundproof. The staff (desk, housekeeping, maintenance) was exceptionally courteous, knowledgeable, helpful, and amazingly sincere. All areas of the hotel were clean, neat, and maintained (inside and out). The room just emitted […] cleanliness and was adorable and very comfortable. Money well-spent. Recommend to the Queen and the President. I'll be back. Read moreGenuine Hotels.com guest review
"Great for price, highly recommended!"
It was the best price with the best reviews, seems to be newly remodeled. Pool was outdoors, and FREE BREAKFAST!Genuine Hotels.com guest review
"friendly, poor wifi"
Great hotel staff--very friendly. Useless wifi in rooms--didn't have a strong enough signal tow work.Genuine Expedia guest review
"It is okay!"
The price is little high compared to others hotels. Internet is very slow. Breakfast ends early (9:00). King size bedroom looks attractive on the pictures with the jacuzzi bath tub. The atual bedroom has none. It must be the suite bedroom. Be aware of this!Genuine Hotels.com guest review
"Great hotel, super convenient"
The hotel is conveniently located near exit 43A off I-96, with several restaurants, gas stations, and a Costco nearby. It is very clean and super quiet (we saw bachelorette party and several families with kids in the hallways, but once in the room, heard nothing above or from hallway or adjacent rooms). The best part is they are pet friendly and the […] beds, while extremely high off the ground, are extremely comfortable. My mom wanted to extend our simple stop-over just so she could sleep in the bed all day! Read moreGenuine Hotels.com guest review
No pool............Nothing special...........Genuine Hotels.com guest review
The only complaint I have was the breakfast. When we arrived about half way through the breakfast there was very little to eat. Had to go out to a restuarant for breakfast.Genuine Hotels.com guest review
"Never even got a functioning room key"
The hotel was in so-so condition. We were given two room keys; one didn't work at all, the other let us into the room once and then stopped working. The desk clerk replaced the keys; the new ones also didn't work. She decided something was wrong with the lock and sent the maintenance man. His master key worked but he confirmed that ours didn't. The […] clerk brought another set. These also didn't work. She promised yet another set, but never returned, so we were left keyless. (Of course, considering we never had a working key, I guess that was no change.) We were also promised kleenex (there were none in the room) that never materialized. I would never spend money on a room in this hotel again and am sorry to have gone there in the first place. Read moreGenuine Hotels.com guest review
"Room was miserably hot even with air on high all n"
The rooms were clean. We not able to upgrade to a suite. No pool available but that wasn't told to us until check in.the one room was horribly hot all night even with the air on high all night.the other room was cool.the hotels. Com prices were apparently close to the walk in price, an dealt man walked in as we were checking and was able to rent a jaccuzi […] room for 15 more than our room charge per room. Overall if given a choice we probably would not choose that hotel again. Read moreGenuine Hotels.com guest review
Everything was fine for a one time stay. However, they put me on a room right next to the construction site, so it was a little loud during normal hours.Genuine Expedia guest review
"Great Stay near the Airport"
Wonderful Hotel Service. Breakfast was adequate- waffles! Room was very clean and beds comfortable. However, doors are paper thin and we kept being woken up from our next door neighbor's doors closing.Genuine Hotels.com guest review
It was worth its price in relation to other three-star hotels in the area. It would have possibly been worth it to pay $20 more to stay elsewhere and have a fully functional exercise room and thicker walls, but I made this choice instead. Takeaway: "good enough."Genuine Expedia guest review
"Kichenette NOT INCLUDED as promised by Hotels.com"
The only issue I had was that the Kitchenette was NOT available as promised by Hotels.com. The hotels.com website showed Kitchenette in the amenities list. However, the front desk lady told me that that was not included. Hotels.com should do a better job in reporting the amenities. Other than that the staff were polite and courteous. Keep in mind it […] is a very old hotel. Read moreGenuine Hotels.com guest review
"Great visit for a business traveler"
I checked in late at night and they were very courteous. I had to catch an early international flight in the morning and they happily secured my shuttle and told me how to leave my car there (way cheaper than parking in an airport). The shuttle to and from was very prompt and friendly.Genuine Expedia guest review
The Clarion staff were friendly and helpful. I used the free shuttle for a local trip saving me $25 taxi fare. I thought the room was very clean although the comforter was stained. That's a bit off putting. I think this hotel would be a great place for a family with young children. My room had a door to join w/ the adjacent room making a "suite". Every […] time I travel, I look at the bathrooms for easy bathing of a little child. This hotel has square shaped bathrooms, with the sink in the corner. It also has toilet seat covers on each toilet. Why is this important? Well, without a toilet seat cover, there is nowhere to sit while bathing a child. Also, a square shaped bathroom w/ the sink in the corner means there is standing space for two people or enough space for an adult to get dressed. There isn't any chance something could fall into the toilet because of the seat covers. (Can you tell I've had this happen?) There is an outdoor pool, which isn't perfect for Michigan weather. It didn't matter to me. They offer a free shuttle to and from the airport as well as a 3 mile radius. The surrounding area are national businesses like Target, Bed Bath and Beyond and Babies R Us. There is also a complementary breakfast which I woke up too late on one day and too early on the other to try. Read moreGenuine Hotels.com guest review
What sucked is the ac blowing right on the desk. Bad design by the architect, so I can't ding the hotel too much on this. No room service, convenient location. More architectural stupidity -- draw up a real long hotel & have 1 (broken) small elevator in it. genius.Genuine Expedia guest review
"Clarion Inn and Suites Grand Rapids"
This hotel is conveniently located to Grand Rapids. The facility was clean and well maintained. The food service was very good as it was cooked on site. The evening complimentary meal was very good. hte break fast was good as well I willl be staying here againGenuine Hotels.com guest review
"good basic stay."
they had no soaps, and didn't bother to get any from other sources. They offered me extra shampoo instead. the room was nice, although the heater / a/c was not on a thermostat - either on or off, which dries out the air in no time. Besides breakfast, they also have an evening meal (nothing flashy, but a nice touch).Genuine Expedia guest review
Response by Clarion Inn and Suites Grand Rapids Airport Thank you for your comments. I will handle with my staff! See you in the future! Debbie General Mananger
"Pleasant hotel with good service"
I was in Grand Rapids for a conference. The hotel provided breakfast, a light supper from Monday to Thursday, and most important, shuttle service to and from the conference that was available at just about any hour. The staff members were friendly and accommodating. The hotel itself is fairly modest, but it has free internet available and exercise equipment […] for those inclined. I was pleased with my stay there. Read moreGenuine Expedia guest review
Response by Clarion Inn and Suites Grand Rapids Airport Thank You!
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