The biscuits and gravy were the best. Good selection of foods.Genuine Hotels.com guest review
My son was in the lobby late one night watching a basketball game on the television along with many others. He went to the room leaving his expensive jacket on the back of the chair. I knew it would be gone the next morning, but the staff had set it aside. The dealings with the staff while checking in was also superb. While this was not a 4 star hotel, […] the staff acted like it was 5 stars. Read moreGenuine Hotels.com guest review
When we arrived, the desk staff told us we could not have the rooms we had reserved because Hotels.com booked our reservations, took our money, but did not specify the type of rooms. This forced 2 in our party to sleep on hideaway couches which was a total pain. So I guess the morale of this is that the coordination of Hotels.com and Holiday Inn Express […] needs some work. Watch out. Read moreGenuine Hotels.com guest review
"Worst customer service"
Arrived to be told the rooms they give to Expedia customers were not Ready. Then after thirty minutes was told that I couldn't get a non smoking room. My reservation stated non smoking but since we booked through Expedia we got whatever they had left regardless. The attitude we received from the staff clearly let us know they didn't care about their […] customers. Everything was blamed on somone else and they couldn't help us. It's your hotel! Most of the time we were told you booked through Expedia you have to talk to them it is their problem. Even when the elevator got sick it wasnt thier fault. Almost every person who came in got treated the same way. If you paid full price then they were nice to you. Never again with this hotel or Expedia. The only saving grace was clean rooms and good breakfast Read moreGenuine Expedia guest review
The staff were friendly but the room left a lot to wish for. The bathroom was so small you could hardly turn around and the room lacked a lot and was unkeptGenuine Hotels.com guest review
Close to downtown, easy to get to all the attractions. Close to the overton area, nice restaurants and theaters. Great staff, very friendly and helpfulGenuine Expedia guest review
Staff was friendly and helpful. They gave excellent suggestions about restaurants and must-see attractions. Close to downtown and quiet. Free parking. The best hotel breakfast ever! Eggs, biscuits, sausage gravy, bacon, pancakes, and more. Loved the popcorn and cookies every evening. The room was clean and the beds were comfortable.Genuine Hotels.com guest review
"easy in and out"
Hotel was convenient to downtown attractions. Within three minutes to parking for Beale Street. Just down the street from Sun Studio. Neighborhood was a little iffy around hotel but management was very helpful about where to go if you feel like a stroll.Genuine Hotels.com guest review
Location was fine - in between downtown and airport. Nice people checking in and out. Typical free breakfast. Beds were comfortable. Don't look too closely at corners of the room - could use a deep clean. Fine for a quick stay.Genuine Hotels.com guest review
"Great Location- great for the money:)"
We loved the location of this hotel! It was conveniently located near the zoo, brooks museum and downtown. The staff was excellent and extremely friendly. We felt very safe- our only complaint was that the bed was a bit small for the two of us and a bit uncomfortable- but nothing that a hot shower couldn't cure:)Genuine Expedia guest review
front deck person was very helpful. breakfast was nice, cookies and popcorn in the afternoon was a great idea.Genuine Expedia guest review
We went to fed ex forum and Beale St. Location was great. Had the same girl at check in and check out and she was great. Breakfast was awesome. Will stay there again!Genuine Hotels.com guest review
"Not what I thought it was"
From the moment we walked through the door we were disappointed. The woman at the front desk did not have the most pleasant attitude. We finally went to the room and then realized that it was much smaller than what we thought. We turned down several other hotels where the rooms would have been larger and had things like a microwave and refrigerator. […] It had the smallest bathroom I have ever seen. They had to give us a room with two beds plus there was a door to an adjoining room. We were expecting more for the price. Read moreGenuine Expedia guest review
the rooms are small for two double beds and 4 people, which made it a little crowded.Genuine Expedia guest review
"Wasn't worth it.."
Paid $136 for no refrigerator and the room stink.. Wasn't worth it.Genuine Expedia guest review
"Cozy, but not exactly worth the cost"
The pillows are lumpy and old. One of the lights was blown in the bathroom. The ironing board had what appeared to be a blood stain on it?! (Uber creepy) On the plus side, the staff is very pleasant and the breakfast was better than many continental breakfasts I've had before. The overall appearance was clean and fairly comfortable- it just needs to […] step up its game a bit. Read moreGenuine Hotels.com guest review
"Very convenient to Medical Schools"
Staff was super friendly and loved the features that are typical to all Holiday Inn Express hotels...but this facility does feel older and not totally renovated. Also, there is quite a bit of noise...Genuine Hotels.com guest review
I stayed here one night for a business trip. Very nice location in Memphis. As a woman alone, I felt safe here, and that's important. Hotel staff was extremely friendly. My room was clean & comfortableGenuine Expedia guest review
It was a very pleasant place to stay. The service was good. I recommend for a quick stay.Genuine Hotels.com guest review
room was ok. needed some minor repairs. faucet loose, no frig or microwave,Genuine Hotels.com guest review
"Convenient to Beale street."
Overall, the stay was fine. A convenient location and a nice staff. The rooms need to be updated and the bedding needs to be thrown out and replaced. We requested a change of room due to worn/used bedding. The second room was better but still saw stains on the bedding. Thankfully we had two beds in our room, and didn't sleep on the stained bed.Genuine Expedia guest review
Arrived as winter storm was coming. Staff were very friendly. A local Vietnanese restaurant ( Saigon Le) is nearby. Would definitely go back.Genuine Hotels.com guest review
One of the most friendly and well kept places that we stayed.Genuine Hotels.com guest review
Excellent place to stay and by far the best around the medical area. Very polite and helpful staff.Genuine Hotels.com guest review
"Convenient to downtown Memphis."
Our stay at Holiday Inn Midtown was fine. It was convenient to downtown but away from the traffic. The hotel needs to be updated, but it was clean and the beds were comfortable. We were especially impressed with the staff and the continental breakfast. The staff went out of their way to accommodate us.Genuine Expedia guest review
"Great Place to Stay"
Hotel location was great! Free breakfast was great!Genuine Hotels.com guest review
"Nice hotel, easy access to attractions."
We had a couple of small problems with our first room. The phone was not working and the TV only picked up a couple of channels. We told the front desk and they had us moved immediately. The staff was very accommodating, friendly and helpful. The breakfast buffet was good and plentiful with different choices every day. Hot cocoa and cookies in the evening, […] yum! Read moreGenuine Expedia guest review
"Staff makes the Difference Here"
The hotel, overall, is good, not great, but what makes the difference here is the friendly, helpful staff. Across the board, they are some of the nicest people I've met. I also liked the free WiFI, and the breakfast offerings were extensive and the hard boiled eggs a welcome option you don't often see. The location was also very convenient. I wasn't […] as impressed with the room. The bathroom tub grout definitely needs some help, and there was an odor outside our room that I thought was smoke even though the hotel is non-smoking. Read moreGenuine Hotels.com guest review
"Great staff and service."
Comfy place with very wonderful staff. Close to downtown.Genuine Expedia guest review
"It says pets not allowed and a dog was barking"
The dog was in a Romo next to ours barking the hole night!Genuine Expedia guest review
Great staff! Small room, dirty toilets and sink, cobwebs in the corners, and the wall paint multiple colors where touch up efforts went wrong.Genuine Hotels.com guest review
"Cheap and comfortable plus popcorn"
Hotel staff was pleasant and helpful. We got what we paid for with the rooms. The hotel was just a $10 can ride from Beale stGenuine Expedia guest review
"Very good hotel"
Great hotel, nice employees and rooms.Genuine Hotels.com guest review
The staff was very pleasant and the rooms were clean and comfortable. Thanks for everything.Genuine Hotels.com guest review
"Great location close to Beale Street."
I am very impressed with the hotel staff. They went out of their way to make sure we had everything we needed along with calling upon a reliable taxi driver to take us down to Beale Street when the original company we had called to pick us up kept putting us off for over an hour. This Holiday Inn Express had the most amazing breakfast feast I have ever […] had offered to me with any other hotels I have stayed at too. I will most definitely be staying at this Hotel again in the future...thank you for a wonderful experience!!! Read moreGenuine Expedia guest review
The hotel stay was good . The staff were cordial and helpful. Upon walking into the room there was a damp musty smell which was a little alarming, but the smell was taken care of by the airconditioner. The pictures that I used to decide where we would stay must not have been recent. The houskeeping staff did a good job but they could not do anything […] about the obvious wear. Read moreGenuine Expedia guest review
The pictures on the website do not reflect how the hotel really looks.Genuine Hotels.com guest review
"Walkin' in Memphis"
Pleasant stay, convenient location, reasonable price. HappyGenuine Hotels.com guest review
"Close to hospitals"
Like the rest of Memphis, this is in a run down neighborhood, with few amenities nearby. Our room was comfortable, but the folks travelling with us had a microwave & refrigerator (in badly need of defrosting) for the same rate, and I had booked the rooms! Key card didn't work on rear entrance, where the smokers congregate - yecch.Genuine Hotels.com guest review
Not the greatest of Hotels stays. The door key would not open the enternce door neasest the elevator, reported I reported it to the front desk but the issue was never resolved. My wife left clothing on the bed we phoned back but the housekeeping staff stated nothing was left in the room, however I know it was I fail to pick it up with my overnight […] bag Read moreGenuine Hotels.com guest review
"Excellent service, hotel needs better cleaning"
I experienced excellent, friendly service but the hotel needs better cleaning -- the floors consistently had visible debris that should have been vacuumed up. I was pleasantly surprised that the manager hosted a few hours of free beer and snacks (including fried chicken or catfish) each Monday, Tuesday and Wednesday. That was a nice touch.Genuine Hotels.com guest review
"the hotel staff was extremely friendly."
when we arrived the staff was very friendly and extremely accommodating. the rooms were very clean. my husband wished we would have had a refrigerator in our room. not a big deal though. when we return to Memphis I will stay at this holiday inn express. we usually stay at four star hotels but there is no need to pay for that when you can have it all […] at this hotel. Read moreGenuine Expedia guest review
Swimming pool, free popcorn and cookies + southern hospitality. Can't really complain about that. If you goto memphis, get a car. We didn't and the bus never came which resulted in walking or cabs. Walking in Memphis as a cop told us at the hotel, will result in us dying and then he laughed maniacally.Genuine Hotels.com guest review
"a good bargain"
Hotel was great, 15 min walk to downtown, but memphis has plenty of parking and its a super easy ride in, neighborhood was a bit rundown but i wouldnt hesitate to stay at this holiday inn express againGenuine Hotels.com guest review
"Good location, terrible hotel."
Upon checking in, I was told by the person behind the desk that I should go online and give him and his associate a 10/10 for their helpfulness. Are you kidding? Someone needs to tell him that it just doesn't work like that. The next day our power went out and we were forced to take cold showers. Terrible hotel.Genuine Expedia guest review
"Clean, Convenient, Courteous"
Hotel staff was very friendly. Room was immaculately clean. Efficient service. Very close to downtown Memphis (5 minute drive). I will return to this hotel for my future visits to the Memphis area.Genuine Hotels.com guest review
We unexpectedly needed to change rooms when we arrived, but the staff handled this promptly and all were SO nice!Genuine Hotels.com guest review
"Great Stay for A Weekend Get-Away!"
We enjoyed our stay, the staff was so accommodating and saw to all our requests. My husband and I stayed here for our last weekend get away before our daughter is born. We enjoyed how close we were to downtown, and all the historical culture that Memphis has to offer. Would recommend this hotel based on service and quality of the hotel, it was very […] reasonably priced! Read moreGenuine Hotels.com guest review
"Convenient and excellent service."
Staff were wonderful; amenities were very good. Breakfast a bonus. Great value for money.Genuine Expedia guest review
"About a mile away from Beale Street"
Staff was nice and professional. Also were fast and answered all questions without any problems. Would stay again anytimeGenuine Expedia guest review
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