"Good location to get to Beale Street"
The hotel was modern, clean and the staff was friendly. There was a good assortment for breakfast. The coffee was not the greatest according to my husband since he is Dutch and they are the coffee "experts", so maybe this is a tip to improve that. The breakfast manager was very friendly The hotel is located 10 minutes by taxi from the famous Beale Street. […] If ever in the area again I would stay there again. Good price Read moreGenuine Hotels.com guest review
Stayed here several times and I can truly say this hotel has one of the best breakfasts I have experienced! Rooms were very comfy!Genuine Hotels.com guest review
The facility was smelly, hot and our room was filthy. When we arrived we discovered "personal hairs" all over the bathroom. Including several on the clean towels. How does that happen? On our second day we came back to discover that the beds were maid but nothing was cleaned. Our bathroom was a mess. The sink still had mascara all over it from when […] I dropped it getting ready that morning. Only some of our towels were replaced so we had no washcloths or hand towels to use. We didn't get any coffee or water cups. Our other room had a bathtub that wouldn't drain and a toilet that for whatever reason leaked onto the floor. There were no refrigerators in the room and I had no idea just how much that matters when you're staying for several days. From now on I will pass on any hotel that doesn't have them in the room. I'm not the type to complain but because the customer service in the lobby and breakfast room was so wonderful I felt sure the manager would want to know how sub par the housekeeping staff was. They said they would take care of everything and make sure our room was cleaned appropriately the next day. It was better...but not by much. For that reason I would not recommend this hotel to anyone I care about and I wouldn't stay there again. That's too bad because, as I mentioned before, the lobby staff is doing a wonderful job. Kind, professional, helpful, courteous... they even went to the post office to buy stamps for me. That blessed me! Read moreGenuine Expedia guest review
Staff was friendly but the service needs some work. My remote for the television needed new batteries and the desk folk agreed. Took two days to get it back without new batteries and staff gave me a remote that did not work. Inconsistent housekeeping some days not performed other days bath or bed made up but not both. I have stayed here before and this […] stay was a noticeable change from the usually excellent service. Read moreGenuine Hotels.com guest review
I was surprised that all through our stay our beds were never made. The service in our room was basically towels and empty the trash cans. The building needed upkeep.Genuine Hotels.com guest review
I was there for a conversation. The location of the event was about 2 miles from the hotel which was great. Other than it being a family reunion going on and a bunch of kids running around it was pretty clean and a very nice stayGenuine Hotels.com guest review
"Friendly and excellent customer service"
I have not stayed at a Holiday Inn for MANY years. To my surprise, service was great. The staff was very friendly and accommodating. I booked the wrong size room through Hotels.com and the manager quickly looked for a room to meet our needs. Then I realized I needed a refrigerator and the staff had a vacant room with a frige and microwave and moved […] us again with a smile on their faces. Breakfast was great too. I read reviews about the hospital and there was absolutely no issue. Location is close to a freeway and main streets to get you around Memphis. I asked them to send me a link for a review. I would definitely stay at this Holiday Inn again if I travel to Memphis again. Read moreGenuine Hotels.com guest review
Three words: terrible, terrible and terrible. Three words: terrible, terrible and terrible. Three words: terrible, terrible and terrible.Genuine Expedia guest review
"close to must see sights"
very nice hotel, clean and comfortable, staff was very friendly , breakfast was good, had a good selection for breakfast, free popcorn in the evenings, would definitely stay againGenuine Hotels.com guest review
Excellent, great locationGenuine Hotels.com guest review
Good location but old hotel not in good condition. Room was dirty and a/c was loud and barely functioning.Genuine Expedia guest review
"Nice Hotel - Close to everything and affordable."
The rooms are small but not tiny. Very clean and comfortable. The staff was very friendly and helpful. The breakfast was good, though the dining area was crowded. It is a short distance from everything a tourist would want to see.Genuine Hotels.com guest review
3 friends and I stayed their July 3-6. Relaxing and quaint hotel. All the amenities of a larger hotel, just scaled down. Rooms were decorated really nice, just smaller but did have a microwave and mini fridge. Nice outdoor pool area. Would recommend to stay here. About 5 minutes from Beale St. Sweetie Pies restaurant opening soon on Beale St.Genuine Expedia guest review
"A little disappointing for a Holiday Inn Express"
The staff was very nice and extremely helpful. The room, however, felt very humid. We noticed that there was condensation collecting on the inside of a glass picture frame hanging in the room. The sheets also had a damp feel to them, and my children pointed out that their skin felt "sticky" while in the room.Genuine Expedia guest review
This was a good location for the places we wanted to see in our one day stay in Memphis. The room was smaller than other places we stayed. The refrigerator was not working properly and would not keep items cold. There waws no hot water the second night and our last morning. Not the way we like to start our day - cold shower! Breakfast was good and typical […] for these hotels. Hotel staff kind of passed off the no hot water since it was due to a power failure in the area. Read moreGenuine Expedia guest review
"Nice hotel. Convenient to downtown."
Enjoyed our weekend stay. Room was clean and hotel was quiet.Genuine Expedia guest review
On the second day of out stay we had to ask for a refund because the lights went outGenuine Hotels.com guest review
Clean, convenient to downtown, met our needs, and staff was informative and courteous. Would stay here again although the price was a little high.Genuine Hotels.com guest review
"Very nice stay in Memphis"
We were there for 4 nights for a gospel quartet show. The hotel was a very easy drive to the convention center downtown, but also an easy walk to the medical center area. They served popcorn every afternoon at 4, large delicious chocolate chip cookies at 5, and small bottles of water at various times during the day. The breakfast was very good...both […] hot & cold offerings. Bed was very comfortable. Had a TV remote control problem & it was taken care of immediately. Pool opened at ten every morning but you could go earlier but there weren't pool towels till ten. Towels were very small & insufficient...had to use at least 3 to do any good. Staff was as friendly & cheerful & accommodating as any hotel staff I've ever seen. Even the maintenance men were friendly & nice. Free parking and easy to get in & out of lot. Relatively close to several very good restaurants as well as TCBY. Read moreGenuine Hotels.com guest review
This is an older hotel so the facility showed considerable wear and tear. All the usual Holiday Inn Express amenities were there but it didn't feel 100% clean. I stayed at this hotel because I was attending a wedding within walking distance even though there were nicer hotels offering comparable rates.Genuine Expedia guest review
The hotel was not in the middle of all the action but close enough.less than two miles to Beale street and the river front .perfect for my wife and I.We will stay here again!Genuine Expedia guest review
We were not able to get the room that was requested when made our reservations. We requested 2 beds and were told at the time of check in that it was not available because the reservation was made by a 3rd party Expedia.Genuine Expedia guest review
"nice place to stay"
great room, great staff great breakfasts great everythingGenuine Expedia guest review
"Hotel was close to all activities"
All staff was helpful in everyway. Felt safe at all times. Breakfast was great. Room was very clean.Genuine Expedia guest review
room was class and breakfast was really good, would stay again, yes.Genuine Hotels.com guest review
"Very close to the main attraction Bill Street"
i enjoyed my stay it was very comfortable and quiet. The hotel was very clean. The front desk got my room mixed up with single beds verses double but it was rectified right away. The front desk was very accomodating. I would stay at the Holiday Inn Express again. Thank you!Genuine Hotels.com guest review
"First time staying in Memphis"
I had a great birthday weekend (Saturday-Sunday) in Memphis. Hotel was good, I had a great nights sleep, the air conditioner would rattle here and there, but didn't bother me much. Staff was friendly!Genuine Expedia guest review
"Clean Room, Great Breakfast, front desk MIA.."
We were moving our daughter to memphis so the neighborhood was great. Great attention to the breakfast buffet and nice staff . However, there were several times that no one was at front desk and even once it had a hand written sign that read...Be back in 10 minutes. The only other sign was some water damage in the downstairs hall that they had to bring […] in giant fans to dry.Other than that all was fine and did not affect our stay. Walking distance to many restaurants. Linda Read moreGenuine Hotels.com guest review
"Excellent choice in Memphis"
The hotel staff were lovely and the hotel is conveniently located off the freeway; halfway to downtown and Graceland. The room was large and the free breakfast is fantastic. A special shout out to Katherine who was very helpful and the other kind lady serving breakfast. Free parking is also a plus!Genuine Hotels.com guest review
The hotel was clean. Our room had a dampness around the ac. Also we had to ask for a room phone but we didn't use it. With it being Memorial Day weekend, the Staff was not very knowledgeable on happening events and there was not a replacement for the trolley that was out of commission. But the Housekeepers were friendly and the morning breakfast staff […] were nice and courteous. Read moreGenuine Hotels.com guest review
"holiday inn Memphis mid town"
the staff was friendly & courteous, rooms were clean & the breakfast goodGenuine Expedia guest review
Nice area clean room close enough to downtown staff very niceGenuine Hotels.com guest review
close to baseball ballpark easy to get in and out of would stay again.Genuine Expedia guest review
I stay at a lot of Holiday Inn Express'. This one was ok, but not the best I've stayed at. The room was small, and I did not sleep well. Not sure if it was the pillows or mattress. Most likely pillows. Also, the AC unit was one of the older style units and did not cool the room as well as I'd have liked. Thankfully, it wasn't very hot in Memphis on […] this trip. Room was really small and a little cramped. It was clean, except for the soap tray on the sink; it still had soap residue from previous occupant(s). I did not eat any of the breakfast/snacks, so I can't rate that. Usually it's mediocre at other HI's. However, it was a convenient location for the places I had to go to (Beale, Union Ave, downtown, midtown). And everyone from housekeeper to front desk to mgr were very friendly and helpful. Unless I'm able to afford the more luxurious hotels downtown, I will probably stay here again on future trips. And, I'll probably bring my own pillows. Read moreGenuine Hotels.com guest review
"centered around all sights"
Hotel staff was very courteous and accomadating. They breakfast was outstanding. I would and will stay there again!!!!!Genuine Hotels.com guest review
"Nice stay short drive to downtown"
The staff at the hotel were exceptional. The service was beyond what we expected. All staff were very friendly and extremely accommodating at all times. The manager, Nikita, went out of her way to be genuinely caring and friendly to us and other guests. The room was clean and the breakfast was great, much more than a typical included breakfast. Only […] a 5-10 minute drive into downtown Memphis and Beale st. There are also lots of great restaurants close by. Very good location for the price. Would definitely go back! Read moreGenuine Expedia guest review
Very good other than one room which was designated non smoking unfortunately was not.Genuine Hotels.com guest review
"Close to Le Bonheur Children's Hospital"
We had to be at Le Bonheur Children's Hospital early in the morning and this hotel was at a perfect location. We were only a few minutes away so we got extra sleep. The staff was very friendly and the hotel had so much to offer. I would definitely stay again if we have to go back to Memphis.Genuine Hotels.com guest review
The staff was polite and helpful. In other words, the staff was exceptional. The lobby was clean, the room was great, the breakfast very good and the rates were good. We would definitely stay here again.Genuine Hotels.com guest review
The hotel was not anything exceptional; however, it was okay for the price. My issue was with the complimentary breakfast; i.e., powdered eggs being served, inexpensive budget bacon, and there was not any grits available (This is a traditional breakfast accompliment, in the South). If you can get past this, then you'll enjoy your stay.Genuine Hotels.com guest review
I had heard negative reviews of this hotel (after booking a non-refundable stay) and was worried that it would be a horrible experience, but MUCH to my surprise it turned out to be the best hotel I've ever stayed in! The staff greeted us with a smile every trip through the lobby or passing in the hallway. Free popcorn and cookies at check-in and the […] best continental breakfast I've ever seen (biscuits, gravy, eggs, bacon, PANCAKES!). True southern hospitality through and through. I plan on booking future trips with Holiday Inn Express and I hope they are equally as friendly! Read moreGenuine Hotels.com guest review
"Adequate for trip"
The Holiday Inn Express was an adequate hotel experience. The rooms were clean, amenities provided as advertised, hotel staff friendly, and price reasonable for location and quality of hotel. We came to Memphis to experience Beale St., eat BBQ, and do a bit of touring/sight seeing. We did not plan to spend much time in the hotel; we slept there and […] got ourselves ready for the day. For that purpose the hotel worked well. However, if I planned to spend time enjoying a hotel based vacation, I would bypass the Holiday Inn Express and spring for a higher quality hotel. Read moreGenuine Expedia guest review
"Small weekend get away"
From the time we arrived to our departure, The hotel staff was very nice, I do not have one thing to complain about! I highly recommend this hotel if your just going to the Zoo or down to Beale St.Genuine Expedia guest review
great!!!Genuine Hotels.com guest review
Wonderful..Genuine Hotels.com guest review
staff was extremely friendly and helpfulGenuine Hotels.com guest review
"Nice hotel close to everything"
Nice clean suite courteous staff pleasant stay. Great location, close to restaurants, pharmacy and also close to Graceland.Genuine Expedia guest review
I did my research for this hotel for our trip to Memphis. There were a lot of good reviews, just a few not good. I took a chance, and was extremely pleased. The staff was excellent, and took good care of us. I would definately stay there again. The breakfast was as good as the reviews said. Union street was very convenient for us to drive downtown to […] the convention center and park in the garage. They we just rode the trolley all day, or walked. Read moreGenuine Hotels.com guest review
"Decent hotel for the value."
Only complaint is that most machines in the fitness center were not operational.Genuine Expedia guest review
The biscuits and gravy were the best. Good selection of foods.Genuine Hotels.com guest review
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