"nice place to stay"
great room, great staff great breakfasts great everythingGenuine Expedia guest review
"Hotel was close to all activities"
All staff was helpful in everyway. Felt safe at all times. Breakfast was great. Room was very clean.Genuine Expedia guest review
room was class and breakfast was really good, would stay again, yes.Genuine Hotels.com guest review
"Very close to the main attraction Bill Street"
i enjoyed my stay it was very comfortable and quiet. The hotel was very clean. The front desk got my room mixed up with single beds verses double but it was rectified right away. The front desk was very accomodating. I would stay at the Holiday Inn Express again. Thank you!Genuine Hotels.com guest review
"First time staying in Memphis"
I had a great birthday weekend (Saturday-Sunday) in Memphis. Hotel was good, I had a great nights sleep, the air conditioner would rattle here and there, but didn't bother me much. Staff was friendly!Genuine Expedia guest review
"Clean Room, Great Breakfast, front desk MIA.."
We were moving our daughter to memphis so the neighborhood was great. Great attention to the breakfast buffet and nice staff . However, there were several times that no one was at front desk and even once it had a hand written sign that read...Be back in 10 minutes. The only other sign was some water damage in the downstairs hall that they had to bring […] in giant fans to dry.Other than that all was fine and did not affect our stay. Walking distance to many restaurants. Linda Read moreGenuine Hotels.com guest review
"Excellent choice in Memphis"
The hotel staff were lovely and the hotel is conveniently located off the freeway; halfway to downtown and Graceland. The room was large and the free breakfast is fantastic. A special shout out to Katherine who was very helpful and the other kind lady serving breakfast. Free parking is also a plus!Genuine Hotels.com guest review
The hotel was clean. Our room had a dampness around the ac. Also we had to ask for a room phone but we didn't use it. With it being Memorial Day weekend, the Staff was not very knowledgeable on happening events and there was not a replacement for the trolley that was out of commission. But the Housekeepers were friendly and the morning breakfast staff […] were nice and courteous. Read moreGenuine Hotels.com guest review
"holiday inn Memphis mid town"
the staff was friendly & courteous, rooms were clean & the breakfast goodGenuine Expedia guest review
Nice area clean room close enough to downtown staff very niceGenuine Hotels.com guest review
close to baseball ballpark easy to get in and out of would stay again.Genuine Expedia guest review
I stay at a lot of Holiday Inn Express'. This one was ok, but not the best I've stayed at. The room was small, and I did not sleep well. Not sure if it was the pillows or mattress. Most likely pillows. Also, the AC unit was one of the older style units and did not cool the room as well as I'd have liked. Thankfully, it wasn't very hot in Memphis on […] this trip. Room was really small and a little cramped. It was clean, except for the soap tray on the sink; it still had soap residue from previous occupant(s). I did not eat any of the breakfast/snacks, so I can't rate that. Usually it's mediocre at other HI's. However, it was a convenient location for the places I had to go to (Beale, Union Ave, downtown, midtown). And everyone from housekeeper to front desk to mgr were very friendly and helpful. Unless I'm able to afford the more luxurious hotels downtown, I will probably stay here again on future trips. And, I'll probably bring my own pillows. Read moreGenuine Hotels.com guest review
"centered around all sights"
Hotel staff was very courteous and accomadating. They breakfast was outstanding. I would and will stay there again!!!!!Genuine Hotels.com guest review
"Nice stay short drive to downtown"
The staff at the hotel were exceptional. The service was beyond what we expected. All staff were very friendly and extremely accommodating at all times. The manager, Nikita, went out of her way to be genuinely caring and friendly to us and other guests. The room was clean and the breakfast was great, much more than a typical included breakfast. Only […] a 5-10 minute drive into downtown Memphis and Beale st. There are also lots of great restaurants close by. Very good location for the price. Would definitely go back! Read moreGenuine Expedia guest review
Very good other than one room which was designated non smoking unfortunately was not.Genuine Hotels.com guest review
"Close to Le Bonheur Children's Hospital"
We had to be at Le Bonheur Children's Hospital early in the morning and this hotel was at a perfect location. We were only a few minutes away so we got extra sleep. The staff was very friendly and the hotel had so much to offer. I would definitely stay again if we have to go back to Memphis.Genuine Hotels.com guest review
The staff was polite and helpful. In other words, the staff was exceptional. The lobby was clean, the room was great, the breakfast very good and the rates were good. We would definitely stay here again.Genuine Hotels.com guest review
The hotel was not anything exceptional; however, it was okay for the price. My issue was with the complimentary breakfast; i.e., powdered eggs being served, inexpensive budget bacon, and there was not any grits available (This is a traditional breakfast accompliment, in the South). If you can get past this, then you'll enjoy your stay.Genuine Hotels.com guest review
I had heard negative reviews of this hotel (after booking a non-refundable stay) and was worried that it would be a horrible experience, but MUCH to my surprise it turned out to be the best hotel I've ever stayed in! The staff greeted us with a smile every trip through the lobby or passing in the hallway. Free popcorn and cookies at check-in and the […] best continental breakfast I've ever seen (biscuits, gravy, eggs, bacon, PANCAKES!). True southern hospitality through and through. I plan on booking future trips with Holiday Inn Express and I hope they are equally as friendly! Read moreGenuine Hotels.com guest review
"Adequate for trip"
The Holiday Inn Express was an adequate hotel experience. The rooms were clean, amenities provided as advertised, hotel staff friendly, and price reasonable for location and quality of hotel. We came to Memphis to experience Beale St., eat BBQ, and do a bit of touring/sight seeing. We did not plan to spend much time in the hotel; we slept there and […] got ourselves ready for the day. For that purpose the hotel worked well. However, if I planned to spend time enjoying a hotel based vacation, I would bypass the Holiday Inn Express and spring for a higher quality hotel. Read moreGenuine Expedia guest review
"Small weekend get away"
From the time we arrived to our departure, The hotel staff was very nice, I do not have one thing to complain about! I highly recommend this hotel if your just going to the Zoo or down to Beale St.Genuine Expedia guest review
great!!!Genuine Hotels.com guest review
Wonderful..Genuine Hotels.com guest review
staff was extremely friendly and helpfulGenuine Hotels.com guest review
"Nice hotel close to everything"
Nice clean suite courteous staff pleasant stay. Great location, close to restaurants, pharmacy and also close to Graceland.Genuine Expedia guest review
I did my research for this hotel for our trip to Memphis. There were a lot of good reviews, just a few not good. I took a chance, and was extremely pleased. The staff was excellent, and took good care of us. I would definately stay there again. The breakfast was as good as the reviews said. Union street was very convenient for us to drive downtown to […] the convention center and park in the garage. They we just rode the trolley all day, or walked. Read moreGenuine Hotels.com guest review
"Decent hotel for the value."
Only complaint is that most machines in the fitness center were not operational.Genuine Expedia guest review
The biscuits and gravy were the best. Good selection of foods.Genuine Hotels.com guest review
My son was in the lobby late one night watching a basketball game on the television along with many others. He went to the room leaving his expensive jacket on the back of the chair. I knew it would be gone the next morning, but the staff had set it aside. The dealings with the staff while checking in was also superb. While this was not a 4 star hotel, […] the staff acted like it was 5 stars. Read moreGenuine Hotels.com guest review
When we arrived, the desk staff told us we could not have the rooms we had reserved because Hotels.com booked our reservations, took our money, but did not specify the type of rooms. This forced 2 in our party to sleep on hideaway couches which was a total pain. So I guess the morale of this is that the coordination of Hotels.com and Holiday Inn Express […] needs some work. Watch out. Read moreGenuine Hotels.com guest review
"Worst customer service"
Arrived to be told the rooms they give to Expedia customers were not Ready. Then after thirty minutes was told that I couldn't get a non smoking room. My reservation stated non smoking but since we booked through Expedia we got whatever they had left regardless. The attitude we received from the staff clearly let us know they didn't care about their […] customers. Everything was blamed on somone else and they couldn't help us. It's your hotel! Most of the time we were told you booked through Expedia you have to talk to them it is their problem. Even when the elevator got sick it wasnt thier fault. Almost every person who came in got treated the same way. If you paid full price then they were nice to you. Never again with this hotel or Expedia. The only saving grace was clean rooms and good breakfast Read moreGenuine Expedia guest review
The staff were friendly but the room left a lot to wish for. The bathroom was so small you could hardly turn around and the room lacked a lot and was unkeptGenuine Hotels.com guest review
Close to downtown, easy to get to all the attractions. Close to the overton area, nice restaurants and theaters. Great staff, very friendly and helpfulGenuine Expedia guest review
Staff was friendly and helpful. They gave excellent suggestions about restaurants and must-see attractions. Close to downtown and quiet. Free parking. The best hotel breakfast ever! Eggs, biscuits, sausage gravy, bacon, pancakes, and more. Loved the popcorn and cookies every evening. The room was clean and the beds were comfortable.Genuine Hotels.com guest review
"easy in and out"
Hotel was convenient to downtown attractions. Within three minutes to parking for Beale Street. Just down the street from Sun Studio. Neighborhood was a little iffy around hotel but management was very helpful about where to go if you feel like a stroll.Genuine Hotels.com guest review
Location was fine - in between downtown and airport. Nice people checking in and out. Typical free breakfast. Beds were comfortable. Don't look too closely at corners of the room - could use a deep clean. Fine for a quick stay.Genuine Hotels.com guest review
"Great Location- great for the money:)"
We loved the location of this hotel! It was conveniently located near the zoo, brooks museum and downtown. The staff was excellent and extremely friendly. We felt very safe- our only complaint was that the bed was a bit small for the two of us and a bit uncomfortable- but nothing that a hot shower couldn't cure:)Genuine Expedia guest review
front deck person was very helpful. breakfast was nice, cookies and popcorn in the afternoon was a great idea.Genuine Expedia guest review
We went to fed ex forum and Beale St. Location was great. Had the same girl at check in and check out and she was great. Breakfast was awesome. Will stay there again!Genuine Hotels.com guest review
"Not what I thought it was"
From the moment we walked through the door we were disappointed. The woman at the front desk did not have the most pleasant attitude. We finally went to the room and then realized that it was much smaller than what we thought. We turned down several other hotels where the rooms would have been larger and had things like a microwave and refrigerator. […] It had the smallest bathroom I have ever seen. They had to give us a room with two beds plus there was a door to an adjoining room. We were expecting more for the price. Read moreGenuine Expedia guest review
the rooms are small for two double beds and 4 people, which made it a little crowded.Genuine Expedia guest review
"Wasn't worth it.."
Paid $136 for no refrigerator and the room stink.. Wasn't worth it.Genuine Expedia guest review
"Cozy, but not exactly worth the cost"
The pillows are lumpy and old. One of the lights was blown in the bathroom. The ironing board had what appeared to be a blood stain on it?! (Uber creepy) On the plus side, the staff is very pleasant and the breakfast was better than many continental breakfasts I've had before. The overall appearance was clean and fairly comfortable- it just needs to […] step up its game a bit. Read moreGenuine Hotels.com guest review
"Very convenient to Medical Schools"
Staff was super friendly and loved the features that are typical to all Holiday Inn Express hotels...but this facility does feel older and not totally renovated. Also, there is quite a bit of noise...Genuine Hotels.com guest review
I stayed here one night for a business trip. Very nice location in Memphis. As a woman alone, I felt safe here, and that's important. Hotel staff was extremely friendly. My room was clean & comfortableGenuine Expedia guest review
It was a very pleasant place to stay. The service was good. I recommend for a quick stay.Genuine Hotels.com guest review
room was ok. needed some minor repairs. faucet loose, no frig or microwave,Genuine Hotels.com guest review
"Convenient to Beale street."
Overall, the stay was fine. A convenient location and a nice staff. The rooms need to be updated and the bedding needs to be thrown out and replaced. We requested a change of room due to worn/used bedding. The second room was better but still saw stains on the bedding. Thankfully we had two beds in our room, and didn't sleep on the stained bed.Genuine Expedia guest review
Arrived as winter storm was coming. Staff were very friendly. A local Vietnanese restaurant ( Saigon Le) is nearby. Would definitely go back.Genuine Hotels.com guest review
One of the most friendly and well kept places that we stayed.Genuine Hotels.com guest review
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