All hotels in Memphis, Tennessee, United States of America
1 room, 2 adults
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1180 Union Ave, Memphis, TN, 38104, United States of America, ‏‎855-239-9222
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3.9 / 5Good

Score breakdown (from 484 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.3
  • Comfort
    4.0
  • Condition
    3.8
  • Neighborhood
    3.6
4.0 / 5Excellent
"Close to downtown, great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Was closer than expected to downtown and very welcoming staff. Great for a quick trip to Memphis
Genuine Expedia guest review
Response by Holiday Inn Express Memphis Medical Center Midtown
Thank you for leaving your comments for us. We are pleased that we were able to exceed your expectations.
Other trip Jan 1, 2015
A Traveler
US
4.0 / 5Excellent
"Friendly staff. Older hotel but well maintained"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
All staff we encountered was VERY friendly. The hotel seems a bit old but is well maintained.
Genuine Hotels.com guest review
Response by Holiday Inn Express Memphis Medical Center Midtown
Thank you for stopping by and leaving a review.Thank you for complimenting our staff. Our staff is our pride and joy. It is always our pleasure to serve our guests.
3 night romance trip Dec 5, 2014
Cheryl
US
5.0 / 5Outstanding
"Great hotel extra friendly breakfast staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I would stay here again. The bed was comfortable. The room was clean. The breakfast staff was very friendly.
Genuine Expedia guest review
Response by Holiday Inn Express Memphis Medical Center Midtown
Thank you for taking the time to leave us a review. We look forward to serving you again, if you should choose to return to Memphis.
Other trip Dec 18, 2014
A Traveler
US
4.0 / 5Excellent
"Nice staffs and clean hotels."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stay over for a night due to business. Overall experience is ok. Staff is friendly and helpful
Genuine Expedia guest review
Response by Holiday Inn Express Memphis Medical Center Midtown
Bernard, Thank you for leaving us your comments.We are pleased that you had a good experience with us during your stay. We invite you back to Memphis and hopefully you can take some time to explore the many attraction and local restaurants in the area.
Other trip Dec 15, 2014
Bernard
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was great. The facility was close to a lot of restaurants & the FedExForum. The staff was super nice & helpful! We will definitely stay here again.
Genuine Expedia guest review
Response by Holiday Inn Express Memphis Medical Center Midtown
WOWO, Thank you so much for your review. Our staff is our pride and joy. We appreciate you for acknowledging them .We welcome you back on your return to Memphis.
Other trip Dec 14, 2014
Wowo
US
5.0 / 5Outstanding
"Friendly Staff - Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was located right off the highway in Mid-Memphis. Sun Studios was right down the street! The staff was very friendly and helpful. The breakfast was really great and included much more than most included breakfasts at other hotels. The hotel was a little older but was very clean and well kept.
Genuine Expedia guest review
Response by Holiday Inn Express Memphis Medical Center Midtown
Larry, Thank you so much for your awesome comments and recommendation for our hotel. We appreciate you and would love to serve you again if ever in Memphis.
Other trip Dec 4, 2014
Larry
US
5.0 / 5Outstanding
"Nice place!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoyed the stay at this hotel! Will stay here again if I get back to Memphis.
Genuine Hotels.com guest review
Response by Holiday Inn Express Memphis Medical Center Midtown
Thank you Brian for your comments. We look forward to serving you on your return to Memphis!
1 night business trip Dec 1, 2014
brian
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
I booked a two bed room through Expedia and was given room with one king bed and sofa bed for 3 adults. At check-in, I was told we got bumped due to booking through Expedia. The sofa bed was unbelievably uncomfortable and if I wasn't careful bottom of bed would tip up. I got maybe 4 hours of sleep and had 7 hour drive the next day. Otherwise hotel itself needs renovated but wasn't the worse I have seen.
Genuine Expedia guest review
Response by Holiday Inn Express Memphis Medical Center Midtown
On behalf of all of us here at the Holiday Inn Express, we would like to apologize for the errors that occurred with your booking threw a third party. Hopefully you will try us again on your next visit to Memphis .We will do our best to try and accommodate you with your room type.
Other trip Nov 20, 2014
A Traveler
US
2.0 / 5Fair
"Not Impressed"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Room was musty and the bathroom was dirty.
Genuine Hotels.com guest review
1 night family trip Oct 31, 2014
Craig
US
4.0 / 5Excellent
"I chose this hotel to be close to a concert."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice - we were only there to sleep, but the desk clerk was very nice and helpful, and our room was clean and neat.
Genuine Expedia guest review
Response by Holiday Inn Express Memphis Medical Center Midtown
I would like to thank you for your review. We appreciate your comments and recommendations. If you are ever in Memphis, we would love the opportunity to serve you again.
Other trip Nov 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Impressed."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Recently built, very helpful staff, conveninent for downtown
Genuine Hotels.com guest review
Response by Holiday Inn Express Memphis Medical Center Midtown
I would like to thank you for taking the time to send a review. Although we would love to have been recently built, that isn't the case. We are however, in a great location , less than two miles from downtown. We are centrally located in Midtown around many medical facilities. We have both, chain and wonderful restaurants, local to Memphis, in abundance. It is always our pleasure to be able to serve our guests in any way possible.
1 night family trip Oct 28, 2014
Paul
US
4.0 / 5Excellent
"Location and price!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Like so many hotels in this category it has its ups and downs of course. But the prime reason for me is the combination of the location and the price. Pretty much unbeatable and at about half the price of what you have to pay for a room downtown.
Genuine Hotels.com guest review
7 night trip Oct 13, 2014
Mats
US
5.0 / 5Outstanding
"two yankees in memphis"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
staff was very friendly. front desk was extremely helpful with directions. best of all, your breakfasts are great!
Genuine Hotels.com guest review
2 night romance trip Oct 14, 2014
Richard
US
4.0 / 5Excellent
"Great stay, would come back again."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We had a great stay at this hotel. The staff was nice and friendly, and we were greeted every time we passed by and employee. The room was comfortable, and in good condition.
Genuine Hotels.com guest review
2 night romance trip Oct 16, 2014
Billy
US
3.0 / 5Good
"Staying in Memphis"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We wanted to stay closer to downtown, but Saturday nights are busy and this hotel was about all we could find. The staff were really helpful and nice, with suggestions for everything I asked about. Breakfast and the fitness room were good, parking was free and safe, and driving to our sightseeing locations was easy.
Genuine Expedia guest review
Other trip Oct 21, 2014
LB
US
3.0 / 5Good
"Good hotel for visiting Beale Street"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Good hotel, inexpensive if you are visiting best Tennessee sights! 5 minutes drive to Beale, Civil Rights Museum 15 minutes away! Staxx records and Graceland about 25 minutes drive! Nice hotel, great staff, clean, quiet, breakfast was good! I would stay again!
Genuine Hotels.com guest review
2 night romance trip Jul 19, 2014
Ann
US
4.0 / 5Excellent
"Great Friendly Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Pleasant stay. Friendly staff and easy access to the city. Close to Beale street and the river. Easy path to Graceland and the airport.
Genuine Expedia guest review
Other trip Oct 13, 2014
Russell
US
4.0 / 5Excellent
"Close to Beale St"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Hotel service was very good. Room was clean and comfortable. Close to Beale St.
Genuine Hotels.com guest review
1 night family trip Oct 1, 2014
A Traveler
US
4.0 / 5Excellent
"Location not perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel, good price. A little far from downtown.
Genuine Expedia guest review
Other trip Oct 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
In Memphis for a get-a-way. Went to visit Graceland, Sun Studio and other area attractions.
Genuine Expedia guest review
Other trip Oct 6, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The Hotel is a bit older. Staff is very friendly and helpful. It's located in a good part of town close restaurants and night life.
Genuine Expedia guest review
Other trip Oct 6, 2014
A Traveler
US
4.0 / 5Excellent
"Good for a night's sleep"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The guy at the check-desk was really nice and helpful.. The rooms were a little out-dated and could use some repairs, but overall a comfortable hotel.
Genuine Hotels.com guest review
1 night trip with friends Sep 27, 2014
Stanley
US
4.0 / 5Excellent
"Good place to stay in Memphis"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
We wanted to be near Beale Street. While this hotel is not within walking distance a short cab ride is worth the savings from trying to stay closer. There is a trolley stop within walking distance. It just wasn't running during our trip, down for repairs. Very clean rooms, very kind and courteous staff. Excellent breakfast, lots of options. Easy access to Beale and many Memphis attractions, including a 25 min drive to Casino's in Tunica. Only recommendation is that the hallway carpets could use a cleaning. Otherwise, safe and clean. Would stay here again. Thanks!
Genuine Hotels.com guest review
2 night trip with friends Sep 26, 2014
A Traveler
US
3.0 / 5Good
"Quirky"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Quirky fast food chain hotel.
Genuine Hotels.com guest review
2 night trip Sep 25, 2014
Sharon
US
3.0 / 5Good
"Nice Location for Hospital of if you have a Car"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
This hotel is convenient for individuals visiting the nearby hospital but if you plan on doing Beale Street, Riverwalk, etc you will need a car. There are plenty of places to park and it is not far to the downtown area so I found it convenient with a car. The hotel itself was decent, not great. The bathroom had a soap dish missing in the shower which speaks to their attention to details and maintenance. The price was reasonable and I would stay here again
Genuine Hotels.com guest review
2 night trip Sep 22, 2014
BC
US
1.0 / 5Poor
"Graceland"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    3.0
Room 234 needs terminex or other professionals for b bugs .
Genuine Hotels.com guest review
2 night trip with friends Sep 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Good place to stay close to medical center."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
It was more than we expected. The staff was very friendly & helpful. And it was an added touch of hospitality to have popcorn & cookies in the lobby in the afternoon .
Genuine Expedia guest review
Other trip Sep 24, 2014
An n
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had an enjoyable time at the hotel. Staff was friendly, room was clean. Hotel was a main hotel for those visiting the hospitals in the area.
Genuine Expedia guest review
Other trip Sep 19, 2014
A Traveler
US
2.0 / 5Fair
"Ugh"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The floor next to bed was wet when we woke up. The toilet rocket when we sat on it. Room smelled funny.
Genuine Expedia guest review
Other trip Sep 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Much Improved"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
There were some issues with my last stay. Happy to report that this time, there were no problems at all. Great place to stay.
Genuine Hotels.com guest review
4 night trip Sep 7, 2014
Byron Jones
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Seems to be older and in need of refurbishing. Mildew @shower and window. Pool was unusable due to "chemical imbalance". Water was green. Beds we're comfy and the service was good by all of the staff.
Genuine Hotels.com guest review
3 night family trip Sep 8, 2014
Jim Lillard
US
5.0 / 5Outstanding
"wonderful people---"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
the staff were among the best ever very friendly---courteous---informative---professional rooms were quite nice---felt like it was an older place--but well cared for, probably remodeled breakfast was great
Genuine Expedia guest review
Other trip Sep 11, 2014
allen
US
3.0 / 5Good
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
close to my doctor apointment,upon check in went up to make evening coffee coffee pot was dirty with old coffee still in pot,also old coffee grounds were stil in tray,was very obvious pot was not cleaned,upon getting ready for shower mold or mildew was very present in grout lines of tile i think little purex would work wonders along with litlte efort from cleaning staff
Genuine Hotels.com guest review
1 night trip Sep 3, 2014
lloyd martin
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
We booked a smoking room by mistake and they upgraded our room but only charged us the same price. The staff was very polite and pleasant. Good hot breakfast, along with cookies and popcorn later in the day. Beale Street was only about a 1.7 miles from the hotel, so it was a cheap cab ride.
Genuine Hotels.com guest review
3 night trip Aug 26, 2014
Susan
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed my stay. The staff was polite and accommodating.
Genuine Hotels.com guest review
2 night trip with friends Aug 22, 2014
Alan
US
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
I will not recommend this hotel. The rooms were not clean and the mattress on the bed was horrible. I stayed one night and checked out the next day and my stay was for 5 nights. I really wish the rooms were as nice as the staff.
Genuine Hotels.com guest review
5 night business trip Aug 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellant hotel close to Beale Street"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From the moment I checked in the staff was friendly and helpful. Room was clean and comfortable and the location was close enough to Beale Street that for a small price you could take a cab. The free breakfast was hot and there were many things to choose from. I wasn't able to spend as much time in Memphis as I wanted so a trip back is in the future. This will be the place I stay. They even had a popcorn machine in lobby.
Genuine Expedia guest review
Other trip Aug 20, 2014
LoyceT
US
2.0 / 5Fair
"Horrible Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    1.0
The hotel is clean and well maintained but we did not feel safe in the area at all. The fact that the people at the front desk have to warn you to lock your doors and there is a safety instructions card on the dresser were really off putting. We checked out after only one night of a planned two night stay on our road trip and left first thing in the morning.
Genuine Hotels.com guest review
2 night trip Aug 12, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel, very close to downtown w/o the prices"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great experience. Staff was extremely friendly and helpful. Printed off directions for us, gave us name of cab companies, Popcorn at night. They have a huge, full, breakfast! very impressed by the food.
Genuine Expedia guest review
Other trip Aug 18, 2014
A Traveler
US
4.0 / 5Excellent
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We staid at this hotel for part of our road trip through Kentucky, Tennessee, and Arkansas. It was clean and the beds where comfy. The location was convenient for getting to the Memphis Zoo, heading downtown, Graceland or any another attraction.
Genuine Hotels.com guest review
3 night family trip Aug 11, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was a very nice stay, the rooms were very clean, and the staff was very helpful and friendly. I would definetly stay there again.
Genuine Expedia guest review
Other trip Aug 15, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient location in Memphis."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I stayed for several nights and found hotel staff very welcoming. Facility was in good condition. Breakfast was served with a smile.
Genuine Expedia guest review
Other trip Aug 15, 2014
A Traveler
US
4.0 / 5Excellent
"Clean"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Not bad , clean and comfortable , the only thing is that they don't have fridge at the room !
Genuine Hotels.com guest review
1 night business trip Aug 5, 2014
Zachi
US
4.0 / 5Excellent
"Good location to get to Beale Street"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was modern, clean and the staff was friendly. There was a good assortment for breakfast. The coffee was not the greatest according to my husband since he is Dutch and they are the coffee "experts", so maybe this is a tip to improve that. The breakfast manager was very friendly The hotel is located 10 minutes by taxi from the famous Beale Street. If ever in the area again I would stay there again. Good price
Genuine Hotels.com guest review
2 night trip Jul 30, 2014
Fran
US
4.0 / 5Excellent
"Nice hotel!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Stayed here several times and I can truly say this hotel has one of the best breakfasts I have experienced! Rooms were very comfy!
Genuine Hotels.com guest review
3 night business trip Aug 3, 2014
Beverly
US
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The facility was smelly, hot and our room was filthy. When we arrived we discovered "personal hairs" all over the bathroom. Including several on the clean towels. How does that happen? On our second day we came back to discover that the beds were maid but nothing was cleaned. Our bathroom was a mess. The sink still had mascara all over it from when I dropped it getting ready that morning. Only some of our towels were replaced so we had no washcloths or hand towels to use. We didn't get any coffee or water cups. Our other room had a bathtub that wouldn't drain and a toilet that for whatever reason leaked onto the floor. There were no refrigerators in the room and I had no idea just how much that matters when you're staying for several days. From now on I will pass on any hotel that doesn't have them in the room. I'm not the type to complain but because the customer service in the lobby and breakfast room was so wonderful I felt sure the manager would want to know how sub par the housekeeping staff was. They said they would take care of everything and make sure our room was cleaned appropriately the next day. It was better...but not by much. For that reason I would not recommend this hotel to anyone I care about and I wouldn't stay there again. That's too bad because, as I mentioned before, the lobby staff is doing a wonderful job. Kind, professional, helpful, courteous... they even went to the post office to buy stamps for me. That blessed me!
Genuine Expedia guest review
Other trip Jul 30, 2014
Sharon
US
3.0 / 5Good
"Inconsistent service"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
Staff was friendly but the service needs some work. My remote for the television needed new batteries and the desk folk agreed. Took two days to get it back without new batteries and staff gave me a remote that did not work. Inconsistent housekeeping some days not performed other days bath or bed made up but not both. I have stayed here before and this stay was a noticeable change from the usually excellent service.
Genuine Hotels.com guest review
5 night trip Jul 23, 2014
BCJ
US
3.0 / 5Good
"Surprised"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
I was surprised that all through our stay our beds were never made. The service in our room was basically towels and empty the trash cans. The building needed upkeep.
Genuine Hotels.com guest review
3 night trip Jul 24, 2014
First visit to Memphis
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I was there for a conversation. The location of the event was about 2 miles from the hotel which was great. Other than it being a family reunion going on and a bunch of kids running around it was pretty clean and a very nice stay
Genuine Hotels.com guest review
2 night trip Jul 18, 2014
Rose
US
5.0 / 5Outstanding
"Friendly and excellent customer service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I have not stayed at a Holiday Inn for MANY years. To my surprise, service was great. The staff was very friendly and accommodating. I booked the wrong size room through Hotels.com and the manager quickly looked for a room to meet our needs. Then I realized I needed a refrigerator and the staff had a vacant room with a frige and microwave and moved us again with a smile on their faces. Breakfast was great too. I read reviews about the hospital and there was absolutely no issue. Location is close to a freeway and main streets to get you around Memphis. I asked them to send me a link for a review. I would definitely stay at this Holiday Inn again if I travel to Memphis again.
Genuine Hotels.com guest review
3 night family trip Jul 20, 2014
Brenda
US
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