"Amazing Staff Amazing Hotel Amazing Beach"
The staff was very friendly and caring. Was flying stand-by and was bumped. Flight was at 8am. Next flight was at 3pm. So i returned to the hotel and asked if I could still use their facilities... they went above and beyond. Not only did they say go enjoy a hot breakfast, but before you leave we can get you a room so you can freshen up!! wow, now that's […] service!! This is the place to stay. Read moreGenuine Hotels.com guest review
"Wonderful ST. Maarten"
wonderful experience. Will do it again. my family and I will definitely recommend ST.Maarten to our friends. The hotel was excellent. It was all inclusive and the food was great.Genuine Expedia guest review
"Sonesta Maho in June"
Definitely not luxury, but very good for the price. Food was good. Liquor and beer selection included in all inclusive was good.Genuine Expedia guest review
"Close to the airport"
The stay was great. The hotel was close to the airport and also close to the Maho shopping area. The food in the hotel was disappointing since most of it was the same throughout. The beach was not what i expected. For my wife who can't swim the water was extremely rough and there was a sudden drop to enter the water.Genuine Expedia guest review
"Hotel on beach"
Room was not available when we checked in after 5pm. Front desk employees were not very friendly or helpful. Hotel was old and needed updated. Tiles were stained and broken in hallway and in our room. Carpeting in main lobby bar was very dirty and stained. Food was good for buffet style. Bars were fairly good. Not much in way of variety. Pool lining […] was bubbling up all over pool. Read moreGenuine Expedia guest review
My family and I stayed at the Sonesta Maho Beach on 5/22/14-5/27/14, the resort facilities are pleasing and nice. The hotel staff is not friendly at all. In fact they are rude. Our lien on our bed was not changed. There was a stain on the lien and housekeeping just turned the lien over on the other side. We asked for additional towels and we were asked […] why do we need additional towels. We were not given wash cloths. The food at the main dinning area was not very good. The entertainment was less than desirable. I have traveled to several All Inclusive Resorts and this was the worse experience I have had to endure. Read moreGenuine Expedia guest review
This hotel is a great place to stay if you plan on not exploring the island to much. The food is good but not a huge variety. The drinks are fantastic and the bar staff espically Sheryl at the pool bar are amazing( get a bbc there fantastic). My only complaint is that for an all inclusive parking should be free as well as better free wifi. The wifi […] is very expensive and losses signal in the rooms we were on the sixth floor and it only worked in place in the room and it was 58.8kbs at best so for 17$ a day it's very pricey. Other than that it's a great place and I highly reccomend this hotel to anyone. We will definatly be coming back in the future. Read moreGenuine Expedia guest review
We enjoyed our stay staff were wonderful and helpful we had a great timeGenuine Expedia guest review
"MAHOpes of staying at a nice hotel came true...."
I walked in and was greeted by the friendliest people. The champagne offering didn't hurt the experience, either. It was beautiful space, with a tropical show of exotic birds, flowers and plants at every view. The ocean is turqouis blue, crystal clear and free of stones and rocks. The view is heavenly on all sides. The room was very clean, and smelled […] lovely. If nothing else brings me back, the food was to die for! Every meal! Every day! I would absolutely recommend. Read moreGenuine Expedia guest review
"Great location & great beach"
Staff in dining area very friendly, but found staff near pool and in hotel lobby to be rude.Genuine Expedia guest review
Best vacation ever! Loved how close the beach was, loved the view from our room and most of the people were amazing! It is easy to get around without a rental car, the buses will take you all over for $2.00 per person. The water is amazing, so clear and beautiful and so enjoyable to swim in. The placement of this resort could not be any better. It is […] located in Maho Beach where the incoming aircraft land. We went in March this year and the weather could not have been nicer. Had 1 day of rain but sunny and beautiful the rest of the time. We have already put our deposit down to go back next year! Read moreGenuine Expedia guest review
Renovations are underway on a large portion of the facility. Noise is intrusive at times. The airport is directly next door. This is the airport you see on all those videos where people line up with landing aircraft and aircraft leaving. You see people sand blasted and blown into the water. What a HOOT!! The only place in the world where a 747 lands […] 20 feet over your head. Read moreGenuine Expedia guest review
The resort was nice. Very close to airport ($4 cab fare) and therefore great view of planes taking off and landing from a couple of the restaurants. Good variety of food and the fish was cooked very well. Not too much beach area but extra large pool keeps you cool.Genuine Expedia guest review
"STAY AWAY-read for all the pros and cons"
i would not stay at this hotel again. it is fit for students going on spring break. CONS: 1. shocked by the unfriendly service. staff was miserable - no one wanted to work. they were on cell phones and fighting with each other in front of guests. 2. food was horrible -- no rhyme or reason for anything. we actually skipped breakfast every day - it was […] that unpleasant. i lived on salad, pickles, and potato salad for a week. i was expecting theme nights at the restaurants. ex: mexican night, italian night - this did not happen. there was just random food every night. 3. were were pleased with the room (ours was updated -- our friends' was not) until we found a BUG crawling on my boyfriend's chest! 4. bartenders were downright rude at times when we were ordering drinks. they would also run out of certain things constantly. 5. the casino was the most disgusting rundown thing i have ever seen -- dirty carpets and the only thing i could smell was the smoke! PROS: 1. internet in the lobby 2. close to airport 3. close to some nightlife 4. a/c worked well in the room -- fyi: we upgraded our room and we are not really sure what the upgrade was. 5. the only pleasant staff members were in the spa. 6. safes in the room best of luck -- will not return to this hotel and we definitely do not recommend. Read moreGenuine Expedia guest review
"Ignore the negatives...Great Value!"
I chose the hotel for its convenience and price and was very satisfied. Customer service has improved greatly, facilities, food and activities were excellent. Ignore all the naysayers who think they should get a Ritz Carlton experience for Holiday Inn prices. I've been to both and I can tell you that this property offers great pricing and is an excellent […] value. And it is only a five minute ride (only $9) to the airport. What more could you ask for? Read moreGenuine Hotels.com guest review
"A Dream Spot Next to the Beach-Port"
The plane lands virtually on top of the beach making it a picturesque spot for thrill-seekers. The hotel is in a perfect spot only a mile from the airport. The view from the balconies are breathless (beach or town). The casino and featured stores are worth visiting night after night.Genuine Expedia guest review
"Had a great time with our 7-year old Kids!"
We were somewhat reluctant to book an "all inclusive" package for fear that the quality might be lacking. Surprisingly, we were absolutely delighted. We ate at only one of the restaurants- the buffet style- due to us having our 7-year old Kids with us and wanting to insure enough variety so that they could find something that they wanted. The variety […] of the buffet made it impossible to try to diet. Great choices and great quality...and the Kids loved that the staff were eager to make them something that they wanted if they couldn't find something. The room was very comfortable, although we didn't spend much time there. The hotel facilities were also just great. We always assume that the pictures we see on the internet look far better than the actual condition, but in this case, the Sonesta Maho Beach resort was exactly as in the photos. Overall, we had a great time and the kids are eager to go back. The ONLY drawback if there is one is that the beach is a bit small and on an incline so that it's tough to place a beach chair on level ground, but that is the ONLY thing we could find to be critical about. Read moreGenuine Expedia guest review
"Pleasant. Close to pool and beach. Wish they had"
Pleasant. More oriented to youthful visitors than to the elderly.Genuine Expedia guest review
"Everything is within a 2 minute walk, it's great I"
My second trip and I enjoyed it even more this timeGenuine Expedia guest review
I do need to say the rooms need to be updated, the hallway on the 2nd floor smelled horrible. The location was GREAT & never got tired of watching the planes fly overhead. I had a great experience with the staff. Joe (pastry chef) made my husband his own sugar-free dessert the whole week..THANKS JOE & SHARON the supervisor in the buffet went above & […] beyond to help me with anything I needed. Read moreGenuine Expedia guest review
I have nothing but good things to say about the location, food, cleanliness of this resort. However, I needed to add another person to the room, and upgraded through the hotel. I was promised a suite, only to be told when I arrived that it wasn't available. It was very disappointing to pay that much for an upgrade, and then have your group separated […] into two rooms. They were very nice rooms, but one person had to sleep on a pull out bed. They couldn't understand why we weren't happy. We had 5 people in our group, and they only had one suite that would accommodate us, and now it was "unavailable". It was like a Seinfeld episode trying to get through to them, but in the end, after a lot of waiting, and trying to explain our situation, they compensated us 20% of the upgrade. My only warning about this resort is they know how to take your reservation..... they just don't know how to HOLD your reservation! Read moreGenuine Expedia guest review
"Nice beach and views"
Overall had a decent experience but was a little disappointed with the hotel and staff. Room was nice but never had clean towels when needed, always had to wait for laundry to get done which was very late in the day. Food was decent but usually the same options everyday. Staff wasn't very friendly with the exception of a few. Beach and ocean made up […] for a lot of the issues we had because it was so beautiful. Also - it gets very loud at night (not the resort but the street outside) and goes until about 2am, didn't get much sleep the entire time we were there. Read moreGenuine Expedia guest review
"Good location to beach, shops and airport."
Thoroughly enjoyed watching planes land at airport from our balcony. The water is soooo blue and warm. Will definitely return.Genuine Expedia guest review
"Lots to do"
We loved the hotel, there were a lot of places to eat drink and lay out, great views, trips to town were available. Loved proximity to casino and club.Genuine Expedia guest review
"Great Hotel and location"
The Sonesta Maho beach hotel was very nice and definitely a plus that you could use both Sonesta hotels on the island that alone was outstanding.Genuine Expedia guest review
some of the staff was rude, on cell phones ect. there was a lot of sand on the room floor. and ad of smell sewageGenuine Expedia guest review
"close to beach but next to airport so very loud"
food is nonpalatible...I would not feed it to my pigs let alone my dog. Our air conditioner was broken and the staff was not particularly concerned. The facility is clean but rooms are outdated. Staff at the restaurants is surprisingly non chalant and does not particularly csre. I have been coming to St.maarten for 15 years and find locals to be usually […] friendly but the service was subpar Read moreGenuine Expedia guest review
"Excellent Facility and Staff"
Was given a poolside room with no charge. Excellent staff (Especially Cheryl). Was given a late check out time to catch our late outbound flight. Was really pleased with our house keeper who always knew what to do to make us enjoy our stay. I do however think that there is no place for children at the pool side bar. Should encourage families to use […] the other end of the pool by the water fall. Seemed to me that the kids got in the way of the daily activities pool side from the booze prizes to the adult volleyball. This was my second stay and enjoyed it a lot. Read moreGenuine Expedia guest review
"Great hotel, great location"
This hotel is in a perfect location and minutes from the airport. My sister and I went for some fun and thats exactly what it was. The food and alcohol was exactly what you can expect. Not the best but definitely edible and well worth the money. The rooms are a littlw outdated but they are def comfortable and your not in the room much so who cares. […] No complaints at all. You will need to take taxis to see other parts of the island and different beaches but spending the money on taxis is well worth it. I totally recommend taking a day trip to Aguilla and swimming with the dolphins. Best experience of my life. Read moreGenuine Expedia guest review
We have stayed at the Sonesta Maho 3 previous times, when it was not an all-inclusive. The best thing it has going for it is the location; close to the beach to watch the planes come in. We utilize this hotel to extend our trip to 2 nights. We arrived to check in at 6:30 pm. There were 4 of us,all adults. I specified in the comments when I booked the […] room that we needed a room with 2 double beds. They tried to put us in a room with 1 king bed and bring in 2 roll away beds. The room smelled like mold. After a lot of complaining they found a room that needed to be cleaned and said we could have that room. They suggested we go to dinner;it was now 8:30. They said the room would be ready when we came back, it was not. We did not get into our room until after 10. The dinner that evening(Saturday) was a buffet, the food was cold and not replenished, horrible service.The next day for lunch I tried to order a salad without onions and was told that it is all premade, no special requests. We ate at The Point, it says no reservations but that is incorrect. We waited 45 minutes for a table; to find out several items on the menu they were out of. The food that we did have was good, the only meal during our stay that I can say that. I found a live roach in the bathroom the morning we were leaving. I could not wait to check out of there! Also, regarding the check in issue, we were not the only people that had a problem; there were several others in the same boat. Read moreGenuine Hotels.com guest review
"Beautiful hotel,good accomidations"
We just got back and are ready too go again! The Sonnesta was a beautiful resort/hotel. If we were disappointed in anything it would have been the choice of alcohol at the bars. The options weren't the best. Some of the staff were not very friendly or helpful, but overall were alright to deal with.Genuine Expedia guest review
"Perfect location on the beach."
We stayed at the same hotel 20 years ago and it feels like it never aged. The staff was friendly, the house keeper was impeccable. We couldn't have asked for better accomodations.Genuine Expedia guest review
we just got back from Sonesta, and we loved it. The only problem we had was checking in. The man at the desk was pleasant but he was having to answer the phone too and it wasn't working out. The food was ok. At the Point restaurant, was not worth it. Had no kids menu and they would not eat. We left just as soon as we could and went back to another eating […] place Read moreGenuine Expedia guest review
"Great hotel with wonderful all inclusive food."
The hotel is very close to the airport (5 minutes) and very close to an exciting beach if you like to watch planes land and take off. That is an amazing experience. You can sit on the hotel's beach access and watch the planes or take a short stroll down by the beach and feel the wind of the jet engines.Genuine Expedia guest review
"Nice hotel but...."
There seemed to be a lot of complaints at the front desk. There is a garbage issue with smell throughout the pool. If your room is on the trash side the balcony will smell. The food was fine and no stomach issues.Genuine Expedia guest review
"Location location location"
Good resort central location would rate it 31/2 stars. Good service. Food is ok. Great restaurants and shopping just across the street.Genuine Expedia guest review
"Everything good except the odor."
Beaches pool and staff all very good. Very bad odor ( garbage, sewer?) permeating at times throughout hotel grounds. We were unable to sit on the deck outside our room at any point during our stay because of the smell.Genuine Expedia guest review
"Awsome food and excellent service"
After check in I was assigned room 960 opened the balcony door and could not believe the odor. The garbage is taken care of on the back side of this hotel and the smell is unreal. That made it impossible for us to use the balcony. We were told to check in the ext morning to change our room told to return at 2 then at 3 finally I was then offered a 3rd […] floor ocean front room with 2 beds. That would have been bad enough, but the elevators were broken and having hurt my knee it was impossible for me to make the climb up and down. I was then offered a room overlooking the roof which the hotel believes to be an upgrade from the smelly one LOL I think I was just being run around and figured it was time to quit the search for a new room. I just never opened my balcony for the rest of the trip. Not happy about this but what could I do spend hours on the two other choices only to wind up right back where I started. This is my third visit to sonesta in st maarten, first and last in Maho Stay in Great Bay!!!!!t we were 3 couples and no one got a pool view so I cannot comment on these. Read moreGenuine Expedia guest review
"Wonderful experience, will definitely go back"
We had an amazing vacation at the Sonesta Maho. If you are looking for a great all-inclusive hotel, this is an excellent choice. We have done several and this was by far the best. If you are drinker, you won't find a better deal. Our refrigerator was restocked daily, the staff was great, food was good and parts of it excellent. Although we didn't participate […] there were plenty of daily and nightly events to keep you entertained. We didn't need them because we were typically at the casino across the street which was wonderful as well and also includes free drinks. My husband loved watching the planes on the beach and even stayed on the beach with me to see them. I thought it was really neat as well. We really didn't need to ever leave the hotel area for anything but we did a couple of the excursions to see some other areas and those were great as well. The hotel was constantly improving the property while we there as well by painting, sealing sidewalks, remodeling rooms, and even put up a new playground for the keys. The Sonesta will be an annual trip for us from now on. Great value for the money without question. Read moreGenuine Expedia guest review
"Nice hotel in nice location"
The resort was nice. The rooms were just ordinary, but we found the staff wonderful, especially at the buffet restaurants. They all seemed very pleasant and when I made a request for some cheddar cheese one evening the waitress went out of her way to get me a plate of cheese. If you like pizza, we found the resort's to be exceptional and you can even […] make a request for what you want them to put on the pizza. However, pizza is not made on Sunday. Superbowl Sunday the resort had a 10:00 pm chocolate buffet in the lobby which was fun. The beach is small and in order to get an umbrella and chairs on the beach you will need to get out to the beach by 8:30 am and stand there until a staff member can unchain the chairs for you and give you an umbrella and chairs, which was no problem for us as we were up anyways. We found it was much nicer on the beach then on the upper area with the lounge chairs, but we like to be by the water. The water was great, but it drops off rather quickly once you go in. We loved the big waves. The balconies of the rooms do not have any walls so if you are out on your balcony and your neighbors are too, there is no privacy. I didn't think I would like that, but everyone was very friendly when we were on the balcony. Read moreGenuine Expedia guest review
"Very Helpful Staff"
We enjoyed our trip, and our room (overlooking the quieter pool) was nice with great views of the sea. We got used to the planes.Genuine Expedia guest review
"Three generations enjoyed the Sonesta Maho Resort"
Recently took a little break from the terrible weather in the northeast and it was a pleasure to fine a place where we could all enjoy ourselves in the comfort of great facility in St. Martin. We each had our own delights, beach, water, food, loved watching the planes to add a bit of excitement to the mix. Staff was very good, and friendly. Trip on […] catamaran was delightful and pick up was in our hotel lobby. Read moreGenuine Expedia guest review
The food was mediocre at best. Most of the entre's were tasteless and the pork loin I had at the specialty restaurant, "The Point" was tough and was not seasoned. We stayed in the Ocean Terrace which is in serious need of renovation.The staff seemed pleasant on some days and hardly spoke to you on others. Overall, we were disappointed and we would not […] go back to the Sonesta Maho Beach. Read moreGenuine Expedia guest review
"Only if you need to be close to SXM airport..."
I stayed here only because we needed to be close to the airport for our departing flight the next day. In my opinion after staying in St Martin half a dozen times there are nicer locations where you can stay if you are here for a week. First, the check in process was awful. There was a long wait even though the line was not that long. When it was finally […] my turn, my reservation was cancelled as a no show! Mind you I showed up at 3pm according to the hotel's check in time. Thankfully the guy at the front desk knew what he was doing and we got a room, after another 15-20 minutes and several phone calls to the hotel manager. As for the room, I'd call the decor "Florida efficiency" style. It is nothing special and the bathroom is in desparate need of updating. The bed was comfortable and the room was clean though. The food tasted like cafeteria food (pre-packaged, frozen, and pre-made). We had lunch and were so disgusted by it that we ate dinner elsewhere and paid for it. The all inclusive option works for alcoholic drinks, but as for food, this is an Island with many more options. The layout of the pool area is nice, but since the resort is so close to the airport you hear the planes all day and can even feel the vibrations. Do yourself a favor and visit other beaches. There are so many beautiful ones to choose from. Maho Beach is tiny and does not represent SM beaches! I would actually stay here again just for convenience of location. Read moreGenuine Expedia guest review
"Nice hotel with lots to do"
The hotel staff was very friendly and helpful. The rooms could use some updates, but were very clean. I love the view from every point along the grounds. Great beach, however I was disappointed with the lack of snorkeling or other beach activities.Genuine Expedia guest review
"Service is poor at best"
Roberto tried to charge us $50 additional to check us into the room level we booked online. After arguing about paying more, We finally agreed so we wouldn't be downgraded into the older section. he said "it was just between us since he should really charge me $100 for this favor. I handed him my visa and he said "what's that, I need $50 in cash". My […] husband told him we weren't paying him cash. If it was a legitimate up charge, he would take the visa and give us a receipt. So needless to say, I didn't get the room I paid for. The overall service was poor. Only about 3 employees seemed to have work ethic and a good attitude. Everyone had the "going through the motions" attitude. I have stayed at much nicer all inclusives for much less money. Makes me not want to use Expedia again either so I can guarantee I get what I booked. Read moreGenuine Expedia guest review
"Hotel in a nice location near nightlife."
Hotel can use some updating, but overall a nice resort. Beds are comfortable and food is good!Genuine Expedia guest review
"Nice, all incisive hotel next to the beach!"
We started here for our honeymoon. There were many food options and several bars to choose from. My only complaints are the odd and limited houra for the bars and restaraunts, and the 'fully stocked' frodges only contain 4 bottles of water, 2 cans of miller light, and several cans of soda per day. The front staff did provide bottles of water when asked […] though. The wireless internet was horrible also. Overall we had a fantastic time here though! Read moreGenuine Expedia guest review
The best part of the hotel experience was the well maintained grounds. The view from our junior suite was lovely but the decor was outdated including a pale pink toilet that randomly overflowed, repeatedly, throughout the entire week. The air conditioning pumped incessantly and condensation dripped on our shoes in the closet. Every evening the blaring […] of music from surrounding venues pulsated the room into the early morning hours. Our balcony view included the balcony of the room 2 doors down loaded with shovels and tools, as if abandoned in the midst of a rehab project.The hotel staff seemed to function without any supervision. The front desk gave no orientation at check in and we had to return several times to get basics such as the key to the safe and advertised casino coupons (but they seemed very accomplished at sending out a team of 3 men with a plunger that could be seen visiting rooms around the complex daily). The music at the pool was very, very loud and seemed to please only the towel attendant and friends who controlled it. Read moreGenuine Expedia guest review
The Sonesta Maho was wonderful. Great staff. Fantastic food. The ground were beautiful with lots of pretty flowers everywhere. Had a wonderful room with a great view of the ocean and the runway of the airport. Loved watching the planes. If you want a great cocktail look for Felicia. She is a great lady. She was so warm to us. Hugs were all around on […] the day we had to go home. I look forward on going to the Sonesta Maho again for another vacation. Read moreGenuine Expedia guest review
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