Great room, view, and customer service. An extra thank you to Martin and Loma at the buffet, and Felicia in the lobby bar. We had a great time and will definitely stay here again.Genuine Hotels.com guest review
"One Man's Opinion"
Value for the money. But the room was dated and tired. Food was good, but you had to be picky. Many of the items were not tasty. Beach was small but the pool area and hotel grounds were nice. Located on a busy street but once inside the hotel and grounds, you forgot that.Genuine Hotels.com guest review
The hotel was good, food and drinks wise. Inclusive is the way to go. The second to last night we had noticed ants on the night stand table leading from the balcony. Other than that it was close to everything do do.Genuine Hotels.com guest review
"location and good vibe."
Hotel was outdate and service inconsistent and at times super slow, never the less some of the staff were very friendly. The food was acceptable sometimes and others good, liquor was low quality, but the bear had a great selection. The best thing this hotel has is the location in my opinion.Genuine Hotels.com guest review
Resort is nice and appears to have a lot of improvements in progress. Food was good for an all inclusive that isn't a Sandals. Very clean. Nice beaches. Plenty of chairs. Only negative is staff could be a little more eager to service.Genuine Hotels.com guest review
Excellent service Best anniversary trip ever Great food Nice viewsGenuine Expedia guest review
"Nice All Inclusive Hotel in a privileged location"
Not a good start; the reservation was not recognized and room readiness lasted two hours after the check-in time. The hotel was in renovation, so access to some areas of the facility, including dinning, were very limited. Although was an an "All-Inclusive", food variety and menus were very limited. We got tired from the same food after the second day […] of stay. Service was OK, but very dependent on additional tips. There were more people hosted that what they can really host with the resources allocated due to the renovation. This was evidenced by the long waiting lines to get seated and eat. Also evidenced for the waiting time for towels change... Read moreGenuine Expedia guest review
"close to airport location"
Excellent location, very comfortable stay. Staff was very friendly & courteous.Genuine Hotels.com guest review
""Great Place to Stay on St Maarten!!""
We booked this resort because we had seen footage of Maho Beach on the Discovery Channel and put it on our bucket list. We were not disappointed. The hotel is a wonderful place to spend a vacation. Our plane landed at 2:00 and by 2:30, we were on the beach. Check in was a breeze and the front desk agent gave us a wonderful room way up on the 9th floor. […] The room was very clean, the air conditioning worked well, the refrigerator in the room was stocked with drinks (replenished every day) and the bathroom had lots of clean towels and amenities. The balcony had table and chairs to watch the planes coming in. The resort is undergoing construction, but it does not impact guests, as the work is on a building behind the resort. The grounds are beautiful with tropical flowers, palm trees and winding paths. We loved the casual dining. Both the Palms Grill and the Ocean Terrace had wonderful service and awesome open air sea views. Food selections were good every day. Breakfast contained eggs (any way), omelets, pancakes, french toast, breakfast potatoes, beans, cold cuts, breads and muffins, and fresh fruit. Every day. Lunch also offered tasty selections each day with lots of salads and grilled options. Dinner each day had a different preparation of fish, pork, chicken and beef. There were plenty of salads and side dishes to choose from. Desserts were fresh and tasty. There is also a pub on the property which fellow guests rated well, but we really Read moreGenuine Expedia guest review
"Internet & change"
Internet didn't work & I had change & asked them for singles for a couple of dollars & they said they didn't have itGenuine Expedia guest review
We enjoyed our stay. Food and drinks were very nice, enough variation. They were renovation a part of the hotel but we didn't have no nuisance.Genuine Expedia guest review
"Overpriced and a disappointing stay ."
Overall, the service was sub-par and not what you would expect at an all inclusive resort. Having been to many resorts and several countries, this was my worst experience .I made a huge effort to adjust my expectations and enjoy the remainder of the stay. Food choices were limited , with couple of new items introduced everyday . The staff was grumpy […] at times and even rude on occasions. Lengthy wait for drinks and extra cutlery in the buffet restaurant.The hotel is in need of repairs and renovations. The tiles were broken across the bathroom floor and di walls in need of paint. The sofa in the room was grossly dirty. I tried to get a different room and expressed my surprise and disappointment explaining I never had issues with my Expedia booking. The female employee politely responded that Expedia books their cheapest rooms and if I wanted a renovated room will need to pay more. I felt embarrassed in front of my relatives who had more acceptable accommodation. I paid a lot of money after saving all year for a vacation, only to be made to feel inferior.Upon check in, while awaiting our room, my pre-teen son went to the lobby bar after not noticing the "18 and older" signage to obtain a soft drink. He was scolded by the bartender who asked"How old are you?" After my son's response, the bartender said, "read the sign , get out !" Certainly not the warm welcome one would expect. Later that day at the pool, extremely hot day, the pool bar was filled,similar unpleasant exper Read moreGenuine Expedia guest review
"Nice hotel. Close to beach."
Me and my son had a wonderful time. Hotel staff very helpful, and nice. Close to shopping, and clean beach. Lots of fun activities. And a breathe taking view of jetliners.Genuine Expedia guest review
"Very nice resort near airport"
We enjoyed our stay at the resort. Some construction going on around the resort but everything was very nice.Genuine Expedia guest review
The hotel is a very good choice for family travel, options for all ages, food is good and has a wide variety of stuff at all meals. Staff is super friendly, and for those who enjoy drinking, liquor is included.Genuine Expedia guest review
Sonesta Maho needs a lot of upgrades to be called even a 3 star hotel. Rooms are old, smell musky and have poor ventilation. We were in an 8th floor ocean view suite. Food was by no means fine dining - would rate as reconstituted cafeteria food. No hot food, no clean glasses, coffee cups. Always needed to wait. Pizza place usually closed. Unless you […] tip the bartender, you wait for your watered down drink. Ascot Pub was out of most entrees on the menu. Pool was dirty and No clean beach towels. We asked to be moved to Sonesta Great Bay but we're told additional charge for transfer,plus additional $100 per night more plus pay our own cab fare to get there. We spoke with Mr King and it took 4 hours to get this response. Read moreGenuine Expedia guest review
"The vacation we needed"
I went to celebrate my birthday and take a break from reality. We experienced just that. Staff was helpful when asked, the weather was beautiful, there was some passing showers for two days that we didn't mind. Food was decent. Ramon the bartender by the beach was friendly, Sheryl at the pool bar was awesome, the rest of the pool staff was cool too, […] Henry at the beach was always helpful, we tipped most of them to show a little appreciation. We had a private dinner that was amazing. First day at the beach I got an unbelievable foot massage from Jayjay, my boyfriend had a back massage from Annmarie the morning before our flight. We plan to return. There were all types of visitors college kids, parents with kids, middle aged couples, older couples but everyone kind joined where they fit in or mind their business and enjoyed the sun. This resort can be for anyone! Read moreGenuine Expedia guest review
"worst all inclusive"
Too many issues to talk about. would not recommend.Genuine Expedia guest review
"Cheap All Inclusive at Sonesta is NOT worth it"
Upon arrival the hallway and room itself had an unpleasant odor that lingered the entire 6 days. Not to mention if you get a room that isn't classified as "Ocean View" you will have a balcony overlooking the service area of the hotel and the dumpsters. The gym is adequate for the average Joe but for us that are semi serious about training it is a disgrace. […] Dumbbells go up to 30 pounds and there is a very limited selection of equipment jammed together into a small room. The pictures found on the hotel website are edited so that the gym appears larger. The food itself was not bad, although I've certainly had much better food at other all inclusive hotels and I have to rank this place on the bottom. The service at the restaurants was terrible. Long lines to get seated especially at the buffet and rude employees. On top of that it was a hit or miss with the waiters if they came over to pour water or coffee. Sometimes we would get seated at tables missing utensils and have to physically make our way to the entrance to the kitchen to ask for them. This place advertised Pinot Grigio as an available wine option but supposedly they were out of it the whole week. It's clear the person in charge of dining room management does not recognize these problems as they persisted meal to meal the entire trip. As for the drinks at the bars, bottom shelf all the way, not even Coronas. The frozen drinks are made with little alcohol. Refrigerator blocking emergency staircase Read moreGenuine Expedia guest review
"If you want to relax - this is not the hotel."
I should've read the reviews before booking this hotel. My first impression was not good. Lobby/ hotel is very 70ish looking. And needs a makeover quickly. The room was horrendous! The Tiffany blue couch had cigarette burns on it. The bathroom tiles were broken. We decided to look at the grounds and it was another disappointment. No pool entertainment […] ( a very very small pool). There was a restaurant under renovations so only two restaurants available (only had lunch there and the choices warre less then acceptable). Staff was nice. I didn't know that the. Hotel was literally 8 minutes from airport. Soo, little did I know that you can almost touch the planes while you were on the beach as they landed. It's nice the first two times you see a plane land but after that it's annoying and to add to that, their building an adult only hotel right on the same grounds and all you heard with the planes was drilling! I was not happy and spoke to the front desk and inquired about their Great Bay location. Since we could eat their for free as part of the all inclusive, we decided that very night to go there for dinner. Well $20 can ride over and what a difference! An all inclusive adult only resort that was exactly what I was looking for. Great grounds, staff, food choices and clean hotel. We enjoyed dinner and quickly returned to Maho and requested a transfer. Next morning transfer was complete and we made our way to Sonesta Great Bay. Maho needs major renovations! Read moreGenuine Expedia guest review
The hotel itself was just ok. Nothing too special. There was quite a bit of construction going on while we were there and one restaurant was closed. The staff at the Palms Grill is terrible. We ate at the buffet for most every meal. The beach really does make up for it though. It's absolutely beautiful. The pictures don't do it justice. Overall, we […] had an amazing vacation in spite of some flaws with the hotel. Wish the service was better, but would stay on the beach forever Read moreGenuine Expedia guest review
"St Marteen all inclusive"
Trip was great, everything I expected. Will go back for another visit.Genuine Expedia guest review
"Not enough towels"
Overall, the hotel location is very safe. Some staff weren't very happy with their jobs and was evident to the customers. There were never enough bath towels or beach towels. We always had to wait for towels before we can shower and the wait for the beach towels were even worse.Genuine Expedia guest review
Everything was pretty good over all!! but, there is a construction going on. so the noise of the hammering etc... is not pleasant at all. No one told us about this when we book our stay. for the rest is good.Genuine Expedia guest review
"Good concept but needs improvement ."
The place is in an excellent location.The rooms needs improvement especially the bathrooms.It was difficult to take a shower without a curtain causing wetness in all the room.The air condition is not in their best . I visit the tennis court and it was not apt to used it. Otherwise the food was really good.the waiter personell needs more supervision. […] Sometimes and not all of them treat the people a little bit rude. Read moreGenuine Expedia guest review
We had a great experience at the Sonesta Maho. The hotel staff from the reception clerk to housekeeping were friendly and efficient. They remembered you and always spoke and asked about your stay. The drain in the bathroom wasn't working upon arrival. The next morning I told the desk clerk and it was fixed when we returned from breakfast.Genuine Expedia guest review
We had a great time, the food was excellent, the room was clean, and the staff were very helpful.Genuine Expedia guest review
"Amazing Staff Amazing Hotel Amazing Beach"
The staff was very friendly and caring. Was flying stand-by and was bumped. Flight was at 8am. Next flight was at 3pm. So i returned to the hotel and asked if I could still use their facilities... they went above and beyond. Not only did they say go enjoy a hot breakfast, but before you leave we can get you a room so you can freshen up!! wow, now that's […] service!! This is the place to stay. Read moreGenuine Hotels.com guest review
"Hotel is by the beach but service is poor"
I stayed for a week...and am disappointed by this hotel. It is truly not worth it.Genuine Expedia guest review
"Another excellent stay on Maho Beach"
We spent 4 nights at the Sonesta, after originally booking 3 nights only. We were able to arrive 1 night early and the Sonesta staff was awesome in their willingness to accommodate our early arrival. Right on the beach, having only to walk past the pool and restaurant areas to arrive on the sand. Highly recommended for any group. Families with kids, […] no kids, there is something for everyone. Food selection was good, Pizza oven was excellent. Good choices for lunch and dinner, the breakfast buffet was great. Our family is ready to go back already and we've only been home for a week! Read moreGenuine Expedia guest review
"NOT A PLACE TO GO IF YOU WANT TO HAVE A GOOD TIME."
THE SONESTA MAHO IF OVER RATED .THIS HOTEL ADVERTISE THEY HAVE FIVE RESTRAINT. THAT IS A LIE THE HAVE 2 WORKING RESTRAINT AND THE FOOD IS HORRIBLE .THE BAR WAS ALSO HORRIBLE WHEY RUN OUT OF ALCOHOL ONE NIGHT AND THE OTHER NIGHT THE RUN OUT OF PINA COLDA MIX. THE STAFF AT THE FRONT DESK IS GOOD BUT AT THE RESTAURANT STAFF THINK YOU WORK FOR THEM.IF YOU […] ARE TAKEING YOU KIIDS THIS IN NOT WERE YOU WANT TO STAY.DUTCH SIDE BAD I WENT TO THE FRENCH SIDE AND HAD A GOOD TIME . Read moreGenuine Expedia guest review
my experience was good ,but staff need to be a little bit more welcoming to the guestGenuine Expedia guest review
good experience.very relaxing.i enjoyed staying at the resort.Genuine Expedia guest review
"Excellent staff excellent service,foodgreat"
This staff was excellent, sheryl at the pool bar excellent, jardine in the spa wonderful service great messages. Simone waitress gets your breakfast ready every morning service fanstatic. Room cleaniness and service terrific.Genuine Expedia guest review
"Wonderful ST. Maarten"
wonderful experience. Will do it again. my family and I will definitely recommend ST.Maarten to our friends. The hotel was excellent. It was all inclusive and the food was great.Genuine Expedia guest review
"Sonesta Maho in June"
Definitely not luxury, but very good for the price. Food was good. Liquor and beer selection included in all inclusive was good.Genuine Expedia guest review
"Close to the airport"
The stay was great. The hotel was close to the airport and also close to the Maho shopping area. The food in the hotel was disappointing since most of it was the same throughout. The beach was not what i expected. For my wife who can't swim the water was extremely rough and there was a sudden drop to enter the water.Genuine Expedia guest review
"Hotel on beach"
Room was not available when we checked in after 5pm. Front desk employees were not very friendly or helpful. Hotel was old and needed updated. Tiles were stained and broken in hallway and in our room. Carpeting in main lobby bar was very dirty and stained. Food was good for buffet style. Bars were fairly good. Not much in way of variety. Pool lining […] was bubbling up all over pool. Read moreGenuine Expedia guest review
My family and I stayed at the Sonesta Maho Beach on 5/22/14-5/27/14, the resort facilities are pleasing and nice. The hotel staff is not friendly at all. In fact they are rude. Our lien on our bed was not changed. There was a stain on the lien and housekeeping just turned the lien over on the other side. We asked for additional towels and we were asked […] why do we need additional towels. We were not given wash cloths. The food at the main dinning area was not very good. The entertainment was less than desirable. I have traveled to several All Inclusive Resorts and this was the worse experience I have had to endure. Read moreGenuine Expedia guest review
This hotel is a great place to stay if you plan on not exploring the island to much. The food is good but not a huge variety. The drinks are fantastic and the bar staff espically Sheryl at the pool bar are amazing( get a bbc there fantastic). My only complaint is that for an all inclusive parking should be free as well as better free wifi. The wifi […] is very expensive and losses signal in the rooms we were on the sixth floor and it only worked in place in the room and it was 58.8kbs at best so for 17$ a day it's very pricey. Other than that it's a great place and I highly reccomend this hotel to anyone. We will definatly be coming back in the future. Read moreGenuine Expedia guest review
We enjoyed our stay staff were wonderful and helpful we had a great timeGenuine Expedia guest review
"MAHOpes of staying at a nice hotel came true...."
I walked in and was greeted by the friendliest people. The champagne offering didn't hurt the experience, either. It was beautiful space, with a tropical show of exotic birds, flowers and plants at every view. The ocean is turqouis blue, crystal clear and free of stones and rocks. The view is heavenly on all sides. The room was very clean, and smelled […] lovely. If nothing else brings me back, the food was to die for! Every meal! Every day! I would absolutely recommend. Read moreGenuine Expedia guest review
"Great location & great beach"
Staff in dining area very friendly, but found staff near pool and in hotel lobby to be rude.Genuine Expedia guest review
Best vacation ever! Loved how close the beach was, loved the view from our room and most of the people were amazing! It is easy to get around without a rental car, the buses will take you all over for $2.00 per person. The water is amazing, so clear and beautiful and so enjoyable to swim in. The placement of this resort could not be any better. It is […] located in Maho Beach where the incoming aircraft land. We went in March this year and the weather could not have been nicer. Had 1 day of rain but sunny and beautiful the rest of the time. We have already put our deposit down to go back next year! Read moreGenuine Expedia guest review
Renovations are underway on a large portion of the facility. Noise is intrusive at times. The airport is directly next door. This is the airport you see on all those videos where people line up with landing aircraft and aircraft leaving. You see people sand blasted and blown into the water. What a HOOT!! The only place in the world where a 747 lands […] 20 feet over your head. Read moreGenuine Expedia guest review
The resort was nice. Very close to airport ($4 cab fare) and therefore great view of planes taking off and landing from a couple of the restaurants. Good variety of food and the fish was cooked very well. Not too much beach area but extra large pool keeps you cool.Genuine Expedia guest review
"STAY AWAY-read for all the pros and cons"
i would not stay at this hotel again. it is fit for students going on spring break. CONS: 1. shocked by the unfriendly service. staff was miserable - no one wanted to work. they were on cell phones and fighting with each other in front of guests. 2. food was horrible -- no rhyme or reason for anything. we actually skipped breakfast every day - it was […] that unpleasant. i lived on salad, pickles, and potato salad for a week. i was expecting theme nights at the restaurants. ex: mexican night, italian night - this did not happen. there was just random food every night. 3. were were pleased with the room (ours was updated -- our friends' was not) until we found a BUG crawling on my boyfriend's chest! 4. bartenders were downright rude at times when we were ordering drinks. they would also run out of certain things constantly. 5. the casino was the most disgusting rundown thing i have ever seen -- dirty carpets and the only thing i could smell was the smoke! PROS: 1. internet in the lobby 2. close to airport 3. close to some nightlife 4. a/c worked well in the room -- fyi: we upgraded our room and we are not really sure what the upgrade was. 5. the only pleasant staff members were in the spa. 6. safes in the room best of luck -- will not return to this hotel and we definitely do not recommend. Read moreGenuine Expedia guest review
"Ignore the negatives...Great Value!"
I chose the hotel for its convenience and price and was very satisfied. Customer service has improved greatly, facilities, food and activities were excellent. Ignore all the naysayers who think they should get a Ritz Carlton experience for Holiday Inn prices. I've been to both and I can tell you that this property offers great pricing and is an excellent […] value. And it is only a five minute ride (only $9) to the airport. What more could you ask for? Read moreGenuine Hotels.com guest review
"A Dream Spot Next to the Beach-Port"
The plane lands virtually on top of the beach making it a picturesque spot for thrill-seekers. The hotel is in a perfect spot only a mile from the airport. The view from the balconies are breathless (beach or town). The casino and featured stores are worth visiting night after night.Genuine Expedia guest review
"Had a great time with our 7-year old Kids!"
We were somewhat reluctant to book an "all inclusive" package for fear that the quality might be lacking. Surprisingly, we were absolutely delighted. We ate at only one of the restaurants- the buffet style- due to us having our 7-year old Kids with us and wanting to insure enough variety so that they could find something that they wanted. The variety […] of the buffet made it impossible to try to diet. Great choices and great quality...and the Kids loved that the staff were eager to make them something that they wanted if they couldn't find something. The room was very comfortable, although we didn't spend much time there. The hotel facilities were also just great. We always assume that the pictures we see on the internet look far better than the actual condition, but in this case, the Sonesta Maho Beach resort was exactly as in the photos. Overall, we had a great time and the kids are eager to go back. The ONLY drawback if there is one is that the beach is a bit small and on an incline so that it's tough to place a beach chair on level ground, but that is the ONLY thing we could find to be critical about. Read moreGenuine Expedia guest review
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