This is my 4th time staying at the Sonesta Maho Bay hotel. Each time we loved staying there. The staff is excellent, the facilities are always up to date. The all inclusive feature was awesome. Was a great time for all of us.Genuine Expedia guest review
"Sonesta Maho Beach"
The Sonesta Maho Beach was a moderately priced hotelGenuine Expedia guest review
This was our 10th time to St Marteen and our 7th time to the Sonesta Maho. There have been many changes over the last 2 years and it was a great time. We loved it so much we booked another vacation there 3 days after we arrived home :-)Genuine Expedia guest review
"Excellent St. Maarten beach resort."
Overall stay was great. The view from the room was gorgeous. Pros: -Beautiful beach, pools and gardens. -Close proximity to casinos, shopping, and restaurants. - Friendly staff. Cons: - Food was good but not great. - Portions of the facility require upgrades and maintenance. (Rooms and restrooms in the garden terrace section.)Genuine Expedia guest review
Had a wonderful time in your hotel. The beach was great, sunsets wonderful, St. Bart just faintly visible and all those jets just within arm-length.Genuine Expedia guest review
"Airport by the Sea!!"
First time to St. Martin, beautiful island with fabolous beaches!!Genuine Expedia guest review
"Great All Inclusive Resort"
We had a great 5-night stay here in October 2013. Most of the staff were very friendly and accommodating, and they went out of their way to make sure that our stay was pleasant. Every now and then, we'd meet a staff person who came across as a bit aloof, but that was really a minority, and it was never something that hampered our fun. The pools were […] clean and accessible, the food was delicious, the facilities were clean. Read moreGenuine Expedia guest review
"Nice facilities,good food,great views,relaxing."
We had last stayed at Maho in 1995. Having read a few of the reviews prior to making reservations, I wondered if, perhaps, the quality had slipped. We were greeted with the same friendliness, and glass of "sparkly" that we remembered from 95. Our only regret was that our stay was for just 2 days, before leaving for Anguilla. We found that everything […] and everyone met or exceeded, our standards for travel. The food choices were excellent(our stay was all-inclusive), service was great, and drinks were always available to suit the food and time of day. Read moreGenuine Expedia guest review
"Very nice hotel and good food, good people"
The hotel staff was very good, only by the grill restaurant it was not so good, there the people where not so happy with there job it look likes on the other restaurant every body was always happy and nice to us. The bedroom was ok but the bed was to short for my husband, It was not possible to put his feets onder the blankets because the bed was too […] small. he is 1.84 long, but the bed was to small. But al the things where very good of the hotel, the staff was excellent also from the reception! Thank you for all!!! Read moreGenuine Expedia guest review
My husband and I were looking for a nice getaway that we could enjoy with our 9 month old daughter. This place fit the bill. It was family friendly, clean and inviting. The grounds are well manicured and the rooms were spotless. The shower system is hands down the BEST I have ever had at a hotel stay. WOW!! Food was great as well as presentation. The […] exterior of the hotel is a bit dated but so is pretty much the whole neighborhood. Nevertheless we would stay there again. A stones throw away from the airport would seem like a nuisance but it was great being so close for convenience and entertainment. Beautiful watching the planes fly over the beach. Not intrusive at all. Read moreGenuine Expedia guest review
Overall our trip was amazing. We booked through Expedia for a garden/island view. When we checked in and went to our room the view was of the roof. I immediately walked out of the room and a manager was in the hallway and asked what was wrong. She called down to the front desk to get it squared away. When she returned, she told us that we could pick […] out of 2 rooms which were of the garden/pool view. We were very happy with how this situation was handled. The staff was very nice and friendly. The only down side of this hotel was that since we traveled during June 2013(off season) some of the bars/restaurants were closed or closed early. All inclusive is the way to go. The food was amazing with a variety of buffet options. The outside pool area stunk like sewage depending on the way the wind was blowing. But other than that we had a great trip and would stay at this hotel again. Read moreGenuine Expedia guest review
"Resort needs to be renovated.."
Staff was friendly and attentive, in the hotel, dining and bar areas. Room left a lot to be desired, no chairs or tables on the patio, drapes needed to be replaced, patio doors would not lock properly. The property was not well maintained. We were all inclusive, No Jack Daniels at any of the bars,Genuine Expedia guest review
"Not what we expected!"
We didn't receive the kind of room we booked. The room had a terrible view. We were given the kind of room upon request with a mediocre view. I flushed the toilet as a test to see how well the room is cleaned. It had a thick ring of filth inside attempted to be hidden by the blue-colored water. The staff was pleasant but seemed poorly trained. It was […] as if they weren't prepared to handle our inquiries. The food was terrible. We booked a 7 night stay for our honeymoon only to stay the first night. The following morning we decided for the rest of our trip to stay at The Holland House (much better all around) in Phillipsburg and The Vicecory in Anguilla (Fantastic!). So if you are disappointed with Sonesta Maho Beach, make your way to Phillipsburg, Front Street and you will find a gem in The Holland House. It's not all inclusive. We were spoiled at The Holland House by their staff, our room and the food was fantastic. It sits on the boardwalk off the beach. We booked an oceanfront room. The view from our balcony was amazing. They knew how to treat a couple on their honeymoon. The Viceroy in Anguilla is a bit pricier but we were blown away by everything they had to offer from A to Z!!! Read moreGenuine Expedia guest review
"Close to the beach but staff is not guest friendly"
I've been to this hotel (in 2009) and don't recall having issues. Throughout the duration of our stay, the air conditioning in the hotel lobby did not work. The hotel staff, especially the front desk service were not much help when you asked questions about the island (nobody knew anything and we always got a round about response). The waiters and waitresses […] throughout the all-inclusive restaurants could not be bothered with taking care of the guests seated for a meal. They were impossible to track down for a glass of water and when asked for something their response time was always delayed. The only positives for the staff were the friendly and attentive waiter at The Point Restaurant and Sheryl at the pool bar. They were the only service staff members who seemed interested in pleasing the guests. Overall, I was extremely disappointed in the hotel and staff and will not be returning, nor will I recommend this hotel to anyone. Read moreGenuine Expedia guest review
"Ok hotel- only if you get a good price."
This is my third time staying at the Sonesta in Maho. Every time I go back I see slight improvements in the hotel. One this to understand about this island is many of the hotels are outdated and timeshare owned. No matter how disappointed you are about the hotel, you always go back because you pay for the area.Genuine Expedia guest review
I have been to Saint Maarten numerous times and really love the island. I have never stayed at this hotel but decided to give it a try since I was traveling with four kids in their early 20's and thought the all-inclusive would save me some money, which I believe it did. The hotel grounds are nice, the staff is helpful and friendly and the beach is […] beautiful. Food is good too, so much better than any mexican all-inclusive I have been to. The only complaint I have is the rooms are old and need updating desperately. People have complained about the proximity of the airport but we found it fun and interesting to see those big planes landing and taking off so close to us. It was never too late or too early in the day to desturb us. Everyone I traveled with loved the island and the location of the hotel. Read moreGenuine Expedia guest review
We had the opportunity to visit other resorts while we were there, and that confirmed that we made a good decision to stay at this resort. This particular resort had a good representation of all ages and ethnicity. It wasn't empty like other resorts on the island. We were pleased with our decision to stay at this particular resort. We met great families […] and couples while we were there. Great choice. Read moreGenuine Expedia guest review
"My stay at Maho Beach."
I stayed at Maho Beach for my honeymoon and would not recommend it to pretty much anyone. The restaurants had the same food every day, some days only 1 restaurant was open, 1 of the restaurants was only open for 4 hours during my 5 day stay. The staff for the most part was rude and unhelpful. There were a few exceptions to this but not many. The trip […] was touted as tips included but this was not true and since we didn't tip much, we did not receive good service. The elevator stopped working, and so did the toilets. Read moreGenuine Expedia guest review
"Staff was horrible"
Over my seven day stay, i met one or two people willing to help us. I could not get a highchair for my daughter while dining. I was told "we only have two". Also food ran out fast and after 1030 good luck being able to get something decent to eat. Horrible staff, Beware!Genuine Expedia guest review
"Great Location, Good Hotel"
I reacently spent a week at Sonesta Maho Resort and Casino for my Honeymoon! My New wife and I were so excited to get to the all-inclusive awesome Resort we saw online. When we arrived we were cordially welcomed by hotel staff and were offered champagne while we checked in! We first we given a room on the second floor of the Resort. When we arrived […] to the room luggage in hand we found the door ajar and the bed not made. We returned to the front desk and told Roberto about our situation. Also that we would like to be in on of the recently upgraded rooms. (The hotel is undergoing room renovations not all rooms have been renovated from there outdated 80's motif.) He informed us that we would need to upgrade to those rooms for an additional 75$ a night. I told him I had requested a renovated room and it was our honeymoon, he was very accommodating and gave us a discounted upgrade rate of 35$ a night. We were very pleased with our room on the 7th floor with amazing views of planes landing and the amazing turquoise ocean. The food and service overall for an all-inclusive was a 6.5 out of 10 at best but we ventured over to the Sonesta Great Bay Resort, the sister location, where the food and service was outstandingly better! The grounds of the Resort is beautiful and located in the heart of the Maho Village where found everything we needed close by, shops, pharmacy, Casino, Galleries, Super Market, and Great Restaurants! I recommend Cherri's Across the street!! Read moreGenuine Expedia guest review
Our stay was great,the food was very good. over all we had a great time. we would go back without a doubt.Genuine Expedia guest review
"Great value all inclusive on the beach"
My expectations regarding all inclusives are not too high. However the Sonesta Maho, as far as an all inclusive is concerned is exceptional. I'm not suggesting its a 5 star resort, it's not, but it is well run, well managed and well staffed. The rooms do show a tiny bit of wear and tear, but they are very clean. The food was plentiful, tasty, and diverse. […] There are four venues to choose from for dining, but only one for breakfast (which is ok). There is nightly entertainment, and daily pool activities. It is suitable for families, couples and singles. The beach is located very close to the airport runway, and you should experience the take off activity. But Mullet Bay is a five minute walk and a much better beach than the hotels beach. What makes the Sonesta Maho a winner is the staff. The pool bartender, Cheryle, is very good. She's not entertaining you with juggling bottles and spitting fire, shes making you a good drink with a pleasant smile. There is a waitress at the Ocean Terrace, Marcia, who is always warm and welcoming. We ventured out to the Casino Royale and I would advise everyone to stay away,they don't pay out like other Caribbean casinos. But all in all we had a great vacation and would recommend staying at the Sonesta Maho to family and friends. Read moreGenuine Expedia guest review
"At maho bay"
It was a fine place to stay, great part of town and easy to move around, but the food was very limited not much to choose from. An no water sports in the package and had the same live entertainment everydayGenuine Expedia guest review
"A Good Hotel"
This is a nice Hotel it needs some upgrades overall we liked it however the staff was rude and slow that did surprise us. Overall you’re in the Caribbean so no Hotel will be a 5 star one. The food was good but make sure you go early otherwise they run out. The liquor all was top shelf. The pools are great and the beach is right there you can watch the […] planes land. They have a couple of restaurants on the property that are good. There is a casino right across the street and two places you must try are the Roof top Bar and the Sushi Place next door both are great. There is a bus that takes you to Philipsburg to shop that’s worth going to. We had an all exclusive witch is the way to go. This is a very safe Island and very clean the shop owners and the people are nice. We will be back again. Read moreGenuine Expedia guest review
I guess I should have carefully reviewed and read on the hotel because I was very disappointed. Appearance: To me, appearance is very important, the hotel looked like they do a lot of "mending" which takes away the appeal of the hotel. I was not attracted when I walked in. The color the floor is painted throughout the hotel grounds is hideous, depressing. Crowded: […] They wanted to crowd everything into the lobby to accommodate their "schedule of events" i.e. movies, live bands, play room (table hockey etc.). The lobby was always loud and crowded. Beach: Was overly crowded all the time; one day, there were no more chairs, I had to go to the pool. Pool: Was overly crowded all the time espcially by the pool bar. Read moreGenuine Expedia guest review
The hotel grounds were beautiful and very well kept. Beach is small but nice. Watching airplanes landing and taking off was fun. The food was really terrible. Dining room was horrible. No one supervising anything. Constantly running out of everything-food,plates,utensils. Staff were not very attentive. Ended up waiting a long time for any kind of service […] and it was definitely not given with a smile. There was also a bizarre opening and closing schedule for the bars. Th only bar open after ten p.m. was a dismal bar/slot parlor in the lobby. Room was old but clean with good view and nice balcony. Mini fridge in room was never restocked with water,soft drinks etc despite multiple requests. Read moreGenuine Expedia guest review
"Sonesta Maho 7/6/13 to 7/13/13"
We were upgraded to a suite from a jr. suite in the older section overlooking the sea. Although the scenery was beautiful, upon attempting to take a shower the faucet came out of the wall in the shower! It took the mgr. a little too long to move us, but we were very happy for the remainder of the stay in a newly redone suite in the main building. Staff […] went out of their way to make our stay pleasurable. Food was very good with a nice variety of fresh fruits, salads, chicken, pork, shrimp, and fish. Steak, however, was never served. The restaurant with a sit down menu overlooking the beach also was a good spot to eat. We did not eat in the fancier italian restaurant favoring the smaller, casual restaurant after lounging on the beach or going to the buffet for all meals. The beach, although small, was amazing overlooking the planes landing at the airport nearby. Entertainment at night was also good. One could easily catch a bus/taxi to Phillipsburg and dine at the sister hotel Sonesta Great Bay, which was also beautiful. Shopping was great in Phillipsburg but not so much in Marigot. Snorkeling was fair around the island but the day trip on the Lambada to Prickley Pear and Anguilla is a must. Good Times catamaran for a Farewell Tour of the Island was also very nicely done. Overall, we plan on returning to the Sonesta sometime soon. Read moreGenuine Expedia guest review
"Beautiful hotel located right on the beach."
Check in was was quick and easy and we were greeted with champagne upon check-in. Our room was well equipped with refrigerator, coffee pot and nice ocean view. Our room was clean and well maintained during our stay. The buffet was a little boring, it seemed as if each night blended into the other as far as choice. Don't get me wrong, it was okay, just […] boring. Same old same old, every night. The specialty restaurant was fabulous, gourmet food prepared to perfection. There again, it was open 4 evenings out of 7 and the menu never changed. The women (natives) you encountered on the beach were also a huge nuisance. They wanted to give you foot rubs, sell you bracelets, whatever for a buck. They would NOT leave you alone. They absolutely did not take NO for an answer. We almost quit going the beach because of them. The resort itself was very well maintained. I would recommend staying there most definitely. Could not beat the view or the color of the water. It was like paradise. Read moreGenuine Expedia guest review
Beautiful, peaceful, serene. Nothing to complain about. Weather is great. Food is sumptuous. Staff is kind. Heaven is here. And when I die this is where they'll send meGenuine Expedia guest review
Party zone, great food, great drinks. Perfect vacationsGenuine Expedia guest review
"Sonesta Maho needs repair."
Good location, good food. But the hotel needs renovating and the schedule of events needs to be more reliable.Genuine Expedia guest review
"A Very Nice Place to Visit and Relax"
I have been to the Sonesta Maho many times before it became an all-inclusive resort. The staff in the restaurants and cleaning staff were much friendlier before the all-inclusive set up. They ran out of face cloths and hand towels. The air conditioning went off for a while, there was not ice on 2 floors. These things never happened before the all-inclusive […] set-up. On the positive side...the food was very good and the hotel front desk and bell staff were extremely nice. All in all...I really love this place and would recommend it to my friends with some minor tweeking on the part of the resort. I will definitely go back again. Read moreGenuine Expedia guest review
"Girls Weekend out"
The hotel was well kept, must say the pool was very clean, the food was grate. I found the bar opening hours poor and the night activities at the hotel could do with some work.....Overall I would say GREAT!Genuine Expedia guest review
"nice hotel near beach and airport"
The hotel is beautiful with nice rooms and nice pool. The location is perfect. The security are excellent, But need more activities like shows, music, ect; also more variety of foods. And very important: the staff going to be more sociable and friendly. Its very important to say that some members are very nice people.Genuine Expedia guest review
"All inclusive is not as good as it sounds..."
First time to St. Maarten and the wife and I wanted to stay at an all-inclusive hotel. We have stayed at other all-inclusive hotels in Mexico and this hotel doesn't come close to comparison. We had to pay to park our rental car at the hotel. Wi-Fi isn't Free (get real, it is 2013). The food quality at the buffet is mediocre and flavor is very dull. […] The room was clean but for the price, we expected higher quality furnishings. Our ocean view included the dungy un-kept section of the hotel and their septic system. Drink portions are very small and you have to go out of your way to find where to get them. The staff is NOT outgoing at all and you must initiate any conversation even when standing in front of them while at the counter. You are on your own to figure out where to eat and drink and at what times the places are open. Our fellow guests were more helpful in guiding us on where to go for things than the staff. This time of year is supposed to be the slow time on the island and I'd hate to see the service during the busy time. The island is great and we will be back, however, we will not be staying at Sonesta Maho! Read moreGenuine Expedia guest review
I stayed at Sonesta Maho for a wedding. The accommodations were comfortable and food was good. The hotel does need to be updated however it's not so bad. I would stay here again.Genuine Expedia guest review
"Very convenient location"
its great when you can go to the other hotel (Great Bay) to use the amenities, such as restaurants, jet skiing, and the beautiful beach. I was def happy with the food, and drinks. Not so happy when the hotel lost power for about 45 mins or when they told me my "$200 vouchers" were only valid for certain things that were not available at the time.Genuine Expedia guest review
"All in All A great Time"
Little dissapointed that there was not more restaurants open daily. The outside dining had the same menu every day and at times that was the only place to have lunch. The pub restaurant was only open Thurs-Sun when you advertise an Irish Pub you would think you would have a Reuben sandwhich on the menu, not so. The chef new how to make it, but did not […] have the ingredients to do so.Our biggest complaint is that the Lobby Bar was closed more than open. We would have to walk to the pool bar if we needed a cocktail even though the lobby bar was suppose to open at 11 am The staff was great. Horan, not sure how to spell his name was an awesome bartender. Young man from Jamaica, always had a smile and new how to make any drink that I asked him for. We would return again. Read moreGenuine Expedia guest review
"an amazing place"
a beautiful place. Lush gardens all over. Food not all that great. Staff sometimes hard to understand. In spite of minor complaints, I'd go back and recommed it friends.Genuine Expedia guest review
"All inclusive has it's perks"
We had a very relaxing vacation here at Sonesta Maho! It is by no means a luxury resort. So, if that is what you are looking for, look elsewhere! The resort itself is very relaxing with well kept grounds, a fun pool and beautiful views. The hotel itself and rooms are a bit dated, but comfortable and ours was clean. The location is excellent for nightlife […] as there are some fun bars and a casino righg next door. The food is mediocre at the resort, however with the all inclusive option, you can't beat the convenience. It is a great deal, especially considering you get full use of the sister property on great bay about 15 minutes away by taxi. Overall, this was a very good vacation spot, exactly what we needed! Read moreGenuine Expedia guest review
"Amazing all inclusive resort"
The staff was great my wife and I enjoyed the whole experience overall great all inclusive!!!! Great location too, enjoyed the night life of maho and their incredible beach veiw!!Genuine Expedia guest review
"Management needs to get out and notice!"
My vacation to Sonesta Maho was at a great price so we really didn't expect alot. The area is good, the Island is great. But the Management at Sonesta Maho needs to get out and about and realize that this place needs some serious changes. Even some of the employees I met agree with me. Attitude by most is a "I don't care about you" Very short staffed […] at many areas. Food was a joke. Alchohol is o.k. I beleive that the Sonesta Maho Management thinks because they are about the only game in town for all inclusive they think people will just come. Well, if you want a boat load of 21-25 year olds just drinking 24/7, thats all you are going to get. I cannot recommend this place at all. It is to bad, because it could be a great place! Read moreGenuine Expedia guest review
Response by Sonesta Maho Beach All Inclusive Resort & Casino Thank you for your feedback which helps us to address the areas in which we need to improve. We have anew addition to our management team which is a full time training manager training all staff to serve better our clients and make their stay more enjoyable.
"Our Stay at Sonesta Maho Beach"
My fiance and I stayed at the Sonesta Maho Beach Resort.The resort is beautiful. The staff is very friendly. But the room was disappointing. Bed was not very comfortable and they gave us double beds instead of King size. Food was good. But overall it was a very nice, relaxing time.Genuine Expedia guest review
"Not such a great place"
We had a room overlooking a dumpy area which included a water treatment tank. At times the smell was overwhelming. If there were a rating for view, I would have rated it DISMAL. The bathroom had an odd stench, and the toilet water was an odd swampy green color. I think it was a mixture of blue toilet bowl cleaner and dirty water. The cleaning staff […] would come every day around 5;30 pm when we were showering and getting ready for dinner, consequently, the room did not get cleaned for the entire 7 days we were there. Thankfully, we were able to get clean towels at least. The dining room staff at the dining room and the grill were miserable. They never smiled, never said a nice word, and were at times even nasty. There were a few young men that worked at dinner time in the buffet restaurant who were very nice, but they were an exception. For the most part, the employees of the hotel were not very pleasant. Even though it was all inclusive, we tipped nearly everyone who served us, with the hope that the service would improve. We were a large group that were all there for a wedding. Some of the group got beautiful rooms overlooking the pool area, and others (like us) were stuck on the opposite side of the hotel with a non-descript room and a crappy view (literally - remember water treatment...). On the positive side, the food was quite good, and the pool and beach area were beautiful. There were plenty of lounge chairs near the pool and near the beach. Read moreGenuine Expedia guest review
"I have stayed in the all inclusive rate and it was"
I could manage a nice room just with with a view to the beach and also I could see the landing airplanes than run very low trough the beachGenuine Expedia guest review
"Pleasant stay at this hotel."
I didn't like the room. The room was in the back of the hotel. The view was of A big water vat and a old run down Golf course. The housekeeping was very poor. I had to ask for a wash cloth every day after the first day. The room floors were filthy. I had brought my own sanitary wipes with me, and had to use them on the toilet seat, because the seat […] wasn't cleaned during the stay. As for the General condition of the hotel, it was nice otherwise. The overall staff at the hotel was very nice. This was an all inclusive hotel. The food was good with different varieties of meals. The staff that served you at the different restaurants was very pleasant and catered well to you. The location of the hotel was right near the airport. You can see the planes land. The sport for some of the guess was to stand by a certain part of the beach and when the large planes were leaving, the exhaust from these planes would send them into the water. It was Crazy. Other than that I would give this hotel a 3 rating because of the poor housekeeping. It was a pleasant stay. Read moreGenuine Expedia guest review
Overall good hotel. Staff was minimal and some were not friendly. Food was better than expected and they were very generous on the drinks.Genuine Expedia guest review
"Think twice before you book!!!"
The Hotel was not ready to receive us when we arrived. They only had two of the four of us staying there booked for that day. We booked one room with a king size bed and got two double beds. They gave us a room with a wonderful veiw of the very dirty and unkempt side of the hotel and it smelled of sewage when we went onto the balcony. The cleaning staff […] was good, activities staff very good. The waitresses at the eating establishments were more interested in tips then they were of customer happiness. The more you tip, the harder they worked. No tip, minimum service. The food was mediocre. It was almost as if you were punished for going all inclusive. Read moreGenuine Expedia guest review
"N0 hazzle accomodations..."
It is simple. We can not wait to go back. As a matter of fact, we are planning on returning this July if arline prices are lower.Genuine Expedia guest review
For an all inclusive, this hotel was ok. Food and drinks were fine, but nothing stood out. Service was slow and much ... but not all... of the staff were disengaged. The hotel property needs a major renovation and cleanliness didn't seem to be a priority. Not a place that I would look to return too, although the location worked out well for what we […] wanted to do. Read moreGenuine Expedia guest review
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