The food was mediocre at best. Most of the entre's were tasteless and the pork loin I had at the specialty restaurant, "The Point" was tough and was not seasoned. We stayed in the Ocean Terrace which is in serious need of renovation.The staff seemed pleasant on some days and hardly spoke to you on others. Overall, we were disappointed and we would not […] go back to the Sonesta Maho Beach. Read moreGenuine Expedia guest review
"Only if you need to be close to SXM airport..."
I stayed here only because we needed to be close to the airport for our departing flight the next day. In my opinion after staying in St Martin half a dozen times there are nicer locations where you can stay if you are here for a week. First, the check in process was awful. There was a long wait even though the line was not that long. When it was finally […] my turn, my reservation was cancelled as a no show! Mind you I showed up at 3pm according to the hotel's check in time. Thankfully the guy at the front desk knew what he was doing and we got a room, after another 15-20 minutes and several phone calls to the hotel manager. As for the room, I'd call the decor "Florida efficiency" style. It is nothing special and the bathroom is in desparate need of updating. The bed was comfortable and the room was clean though. The food tasted like cafeteria food (pre-packaged, frozen, and pre-made). We had lunch and were so disgusted by it that we ate dinner elsewhere and paid for it. The all inclusive option works for alcoholic drinks, but as for food, this is an Island with many more options. The layout of the pool area is nice, but since the resort is so close to the airport you hear the planes all day and can even feel the vibrations. Do yourself a favor and visit other beaches. There are so many beautiful ones to choose from. Maho Beach is tiny and does not represent SM beaches! I would actually stay here again just for convenience of location. Read moreGenuine Expedia guest review
"Nice hotel with lots to do"
The hotel staff was very friendly and helpful. The rooms could use some updates, but were very clean. I love the view from every point along the grounds. Great beach, however I was disappointed with the lack of snorkeling or other beach activities.Genuine Expedia guest review
"Service is poor at best"
Roberto tried to charge us $50 additional to check us into the room level we booked online. After arguing about paying more, We finally agreed so we wouldn't be downgraded into the older section. he said "it was just between us since he should really charge me $100 for this favor. I handed him my visa and he said "what's that, I need $50 in cash". My […] husband told him we weren't paying him cash. If it was a legitimate up charge, he would take the visa and give us a receipt. So needless to say, I didn't get the room I paid for. The overall service was poor. Only about 3 employees seemed to have work ethic and a good attitude. Everyone had the "going through the motions" attitude. I have stayed at much nicer all inclusives for much less money. Makes me not want to use Expedia again either so I can guarantee I get what I booked. Read moreGenuine Expedia guest review
"Hotel in a nice location near nightlife."
Hotel can use some updating, but overall a nice resort. Beds are comfortable and food is good!Genuine Expedia guest review
"Nice, all incisive hotel next to the beach!"
We started here for our honeymoon. There were many food options and several bars to choose from. My only complaints are the odd and limited houra for the bars and restaraunts, and the 'fully stocked' frodges only contain 4 bottles of water, 2 cans of miller light, and several cans of soda per day. The front staff did provide bottles of water when asked […] though. The wireless internet was horrible also. Overall we had a fantastic time here though! Read moreGenuine Expedia guest review
The best part of the hotel experience was the well maintained grounds. The view from our junior suite was lovely but the decor was outdated including a pale pink toilet that randomly overflowed, repeatedly, throughout the entire week. The air conditioning pumped incessantly and condensation dripped on our shoes in the closet. Every evening the blaring […] of music from surrounding venues pulsated the room into the early morning hours. Our balcony view included the balcony of the room 2 doors down loaded with shovels and tools, as if abandoned in the midst of a rehab project.The hotel staff seemed to function without any supervision. The front desk gave no orientation at check in and we had to return several times to get basics such as the key to the safe and advertised casino coupons (but they seemed very accomplished at sending out a team of 3 men with a plunger that could be seen visiting rooms around the complex daily). The music at the pool was very, very loud and seemed to please only the towel attendant and friends who controlled it. Read moreGenuine Expedia guest review
The Sonesta Maho was wonderful. Great staff. Fantastic food. The ground were beautiful with lots of pretty flowers everywhere. Had a wonderful room with a great view of the ocean and the runway of the airport. Loved watching the planes. If you want a great cocktail look for Felicia. She is a great lady. She was so warm to us. Hugs were all around on […] the day we had to go home. I look forward on going to the Sonesta Maho again for another vacation. Read moreGenuine Expedia guest review
"Good Location, terrible room"
The room had a terrible noise coming from gigantic AC unit just underneath the balcony. The balcony was practically useless because of the noise.Sleeping was a challenge- you need ear- plugs. The food was OK, although both me and my son had a terrible diarrhea the second day there. Luckily it lasted just a day and a half. The facilities a dated but […] good amount of efforts are put to maintain them in good shape. Read moreGenuine Expedia guest review
"old place; needs a face-lift and more pool towels!"
Disappointing hotel...was not expecting a 4 star, but this Sonesta needs some work. Had to get new keys 3 of 5 days because doors were old and not working well. Also, poolside towels were always difficult to getand were consistently out of stock (cardinal sin in my book!). All inclusive deal, so the food was marginal at best. The staff was pleasant […] and it was located conveniently next to the casino, but I would try somewhere else if going to St. Maarten again. Read moreGenuine Hotels.com guest review
"Hotel was amazing"
We give the hotel an A plus except being so close to airport you need to know you will hear the planes landing and taking off from first thing in the morning until late at night. No getting around it. As for the hotel and what it offers a great honeymoon for us.Genuine Expedia guest review
Hotel had water problems for 2 days and could not shower, brush teeth, etc. and also did not have hot water for almost 3 full days. I understand having a leak or problem, but should have a back up plan when hotel is sold out. Staff was unfriendly to say the least at Maho Beach. Went to Sonesta Great Bay for a day and was totally surprised how nice and […] helpful staff was at this location. Read moreGenuine Expedia guest review
"take a cold shower"
we recently stayed at this hotel for a couple get away. it turns out that the hotel had a broken water pipe and we as well as the rest of the hotel we're left without any water for 36 hours. when the water came back on we were left without any hot water and forced to take cold showers. the pool likewise is freezing despite the 85 degree weather outside. […] the beach is beautiful but unfortunately I fractured a toe on a large rock buried in the sand. the buffet restaurant is severely over crowded with too few tables for the amount of people that show up for lunch and dinner services- a few times there was a 20 minute wait to sit down and get a table. Read moreGenuine Expedia guest review
This is my 4th time staying at the Sonesta Maho Bay hotel. Each time we loved staying there. The staff is excellent, the facilities are always up to date. The all inclusive feature was awesome. Was a great time for all of us.Genuine Expedia guest review
"Sonesta Maho Beach"
The Sonesta Maho Beach was a moderately priced hotelGenuine Expedia guest review
This was our 10th time to St Marteen and our 7th time to the Sonesta Maho. There have been many changes over the last 2 years and it was a great time. We loved it so much we booked another vacation there 3 days after we arrived home :-)Genuine Expedia guest review
"Excellent St. Maarten beach resort."
Overall stay was great. The view from the room was gorgeous. Pros: -Beautiful beach, pools and gardens. -Close proximity to casinos, shopping, and restaurants. - Friendly staff. Cons: - Food was good but not great. - Portions of the facility require upgrades and maintenance. (Rooms and restrooms in the garden terrace section.)Genuine Expedia guest review
Had a wonderful time in your hotel. The beach was great, sunsets wonderful, St. Bart just faintly visible and all those jets just within arm-length.Genuine Expedia guest review
"Airport by the Sea!!"
First time to St. Martin, beautiful island with fabolous beaches!!Genuine Expedia guest review
"Great All Inclusive Resort"
We had a great 5-night stay here in October 2013. Most of the staff were very friendly and accommodating, and they went out of their way to make sure that our stay was pleasant. Every now and then, we'd meet a staff person who came across as a bit aloof, but that was really a minority, and it was never something that hampered our fun. The pools were […] clean and accessible, the food was delicious, the facilities were clean. Read moreGenuine Expedia guest review
"Nice facilities,good food,great views,relaxing."
We had last stayed at Maho in 1995. Having read a few of the reviews prior to making reservations, I wondered if, perhaps, the quality had slipped. We were greeted with the same friendliness, and glass of "sparkly" that we remembered from 95. Our only regret was that our stay was for just 2 days, before leaving for Anguilla. We found that everything […] and everyone met or exceeded, our standards for travel. The food choices were excellent(our stay was all-inclusive), service was great, and drinks were always available to suit the food and time of day. Read moreGenuine Expedia guest review
"Very nice hotel and good food, good people"
The hotel staff was very good, only by the grill restaurant it was not so good, there the people where not so happy with there job it look likes on the other restaurant every body was always happy and nice to us. The bedroom was ok but the bed was to short for my husband, It was not possible to put his feets onder the blankets because the bed was too […] small. he is 1.84 long, but the bed was to small. But al the things where very good of the hotel, the staff was excellent also from the reception! Thank you for all!!! Read moreGenuine Expedia guest review
My husband and I were looking for a nice getaway that we could enjoy with our 9 month old daughter. This place fit the bill. It was family friendly, clean and inviting. The grounds are well manicured and the rooms were spotless. The shower system is hands down the BEST I have ever had at a hotel stay. WOW!! Food was great as well as presentation. The […] exterior of the hotel is a bit dated but so is pretty much the whole neighborhood. Nevertheless we would stay there again. A stones throw away from the airport would seem like a nuisance but it was great being so close for convenience and entertainment. Beautiful watching the planes fly over the beach. Not intrusive at all. Read moreGenuine Expedia guest review
Overall our trip was amazing. We booked through Expedia for a garden/island view. When we checked in and went to our room the view was of the roof. I immediately walked out of the room and a manager was in the hallway and asked what was wrong. She called down to the front desk to get it squared away. When she returned, she told us that we could pick […] out of 2 rooms which were of the garden/pool view. We were very happy with how this situation was handled. The staff was very nice and friendly. The only down side of this hotel was that since we traveled during June 2013(off season) some of the bars/restaurants were closed or closed early. All inclusive is the way to go. The food was amazing with a variety of buffet options. The outside pool area stunk like sewage depending on the way the wind was blowing. But other than that we had a great trip and would stay at this hotel again. Read moreGenuine Expedia guest review
"Resort needs to be renovated.."
Staff was friendly and attentive, in the hotel, dining and bar areas. Room left a lot to be desired, no chairs or tables on the patio, drapes needed to be replaced, patio doors would not lock properly. The property was not well maintained. We were all inclusive, No Jack Daniels at any of the bars,Genuine Expedia guest review
"Not what we expected!"
We didn't receive the kind of room we booked. The room had a terrible view. We were given the kind of room upon request with a mediocre view. I flushed the toilet as a test to see how well the room is cleaned. It had a thick ring of filth inside attempted to be hidden by the blue-colored water. The staff was pleasant but seemed poorly trained. It was […] as if they weren't prepared to handle our inquiries. The food was terrible. We booked a 7 night stay for our honeymoon only to stay the first night. The following morning we decided for the rest of our trip to stay at The Holland House (much better all around) in Phillipsburg and The Vicecory in Anguilla (Fantastic!). So if you are disappointed with Sonesta Maho Beach, make your way to Phillipsburg, Front Street and you will find a gem in The Holland House. It's not all inclusive. We were spoiled at The Holland House by their staff, our room and the food was fantastic. It sits on the boardwalk off the beach. We booked an oceanfront room. The view from our balcony was amazing. They knew how to treat a couple on their honeymoon. The Viceroy in Anguilla is a bit pricier but we were blown away by everything they had to offer from A to Z!!! Read moreGenuine Expedia guest review
"Close to the beach but staff is not guest friendly"
I've been to this hotel (in 2009) and don't recall having issues. Throughout the duration of our stay, the air conditioning in the hotel lobby did not work. The hotel staff, especially the front desk service were not much help when you asked questions about the island (nobody knew anything and we always got a round about response). The waiters and waitresses […] throughout the all-inclusive restaurants could not be bothered with taking care of the guests seated for a meal. They were impossible to track down for a glass of water and when asked for something their response time was always delayed. The only positives for the staff were the friendly and attentive waiter at The Point Restaurant and Sheryl at the pool bar. They were the only service staff members who seemed interested in pleasing the guests. Overall, I was extremely disappointed in the hotel and staff and will not be returning, nor will I recommend this hotel to anyone. Read moreGenuine Expedia guest review
"Ok hotel- only if you get a good price."
This is my third time staying at the Sonesta in Maho. Every time I go back I see slight improvements in the hotel. One this to understand about this island is many of the hotels are outdated and timeshare owned. No matter how disappointed you are about the hotel, you always go back because you pay for the area.Genuine Expedia guest review
I have been to Saint Maarten numerous times and really love the island. I have never stayed at this hotel but decided to give it a try since I was traveling with four kids in their early 20's and thought the all-inclusive would save me some money, which I believe it did. The hotel grounds are nice, the staff is helpful and friendly and the beach is […] beautiful. Food is good too, so much better than any mexican all-inclusive I have been to. The only complaint I have is the rooms are old and need updating desperately. People have complained about the proximity of the airport but we found it fun and interesting to see those big planes landing and taking off so close to us. It was never too late or too early in the day to desturb us. Everyone I traveled with loved the island and the location of the hotel. Read moreGenuine Expedia guest review
We had the opportunity to visit other resorts while we were there, and that confirmed that we made a good decision to stay at this resort. This particular resort had a good representation of all ages and ethnicity. It wasn't empty like other resorts on the island. We were pleased with our decision to stay at this particular resort. We met great families […] and couples while we were there. Great choice. Read moreGenuine Expedia guest review
"My stay at Maho Beach."
I stayed at Maho Beach for my honeymoon and would not recommend it to pretty much anyone. The restaurants had the same food every day, some days only 1 restaurant was open, 1 of the restaurants was only open for 4 hours during my 5 day stay. The staff for the most part was rude and unhelpful. There were a few exceptions to this but not many. The trip […] was touted as tips included but this was not true and since we didn't tip much, we did not receive good service. The elevator stopped working, and so did the toilets. Read moreGenuine Expedia guest review
"Staff was horrible"
Over my seven day stay, i met one or two people willing to help us. I could not get a highchair for my daughter while dining. I was told "we only have two". Also food ran out fast and after 1030 good luck being able to get something decent to eat. Horrible staff, Beware!Genuine Expedia guest review
"Great Location, Good Hotel"
I reacently spent a week at Sonesta Maho Resort and Casino for my Honeymoon! My New wife and I were so excited to get to the all-inclusive awesome Resort we saw online. When we arrived we were cordially welcomed by hotel staff and were offered champagne while we checked in! We first we given a room on the second floor of the Resort. When we arrived […] to the room luggage in hand we found the door ajar and the bed not made. We returned to the front desk and told Roberto about our situation. Also that we would like to be in on of the recently upgraded rooms. (The hotel is undergoing room renovations not all rooms have been renovated from there outdated 80's motif.) He informed us that we would need to upgrade to those rooms for an additional 75$ a night. I told him I had requested a renovated room and it was our honeymoon, he was very accommodating and gave us a discounted upgrade rate of 35$ a night. We were very pleased with our room on the 7th floor with amazing views of planes landing and the amazing turquoise ocean. The food and service overall for an all-inclusive was a 6.5 out of 10 at best but we ventured over to the Sonesta Great Bay Resort, the sister location, where the food and service was outstandingly better! The grounds of the Resort is beautiful and located in the heart of the Maho Village where found everything we needed close by, shops, pharmacy, Casino, Galleries, Super Market, and Great Restaurants! I recommend Cherri's Across the street!! Read moreGenuine Expedia guest review
Our stay was great,the food was very good. over all we had a great time. we would go back without a doubt.Genuine Expedia guest review
"Great value all inclusive on the beach"
My expectations regarding all inclusives are not too high. However the Sonesta Maho, as far as an all inclusive is concerned is exceptional. I'm not suggesting its a 5 star resort, it's not, but it is well run, well managed and well staffed. The rooms do show a tiny bit of wear and tear, but they are very clean. The food was plentiful, tasty, and diverse. […] There are four venues to choose from for dining, but only one for breakfast (which is ok). There is nightly entertainment, and daily pool activities. It is suitable for families, couples and singles. The beach is located very close to the airport runway, and you should experience the take off activity. But Mullet Bay is a five minute walk and a much better beach than the hotels beach. What makes the Sonesta Maho a winner is the staff. The pool bartender, Cheryle, is very good. She's not entertaining you with juggling bottles and spitting fire, shes making you a good drink with a pleasant smile. There is a waitress at the Ocean Terrace, Marcia, who is always warm and welcoming. We ventured out to the Casino Royale and I would advise everyone to stay away,they don't pay out like other Caribbean casinos. But all in all we had a great vacation and would recommend staying at the Sonesta Maho to family and friends. Read moreGenuine Expedia guest review
"At maho bay"
It was a fine place to stay, great part of town and easy to move around, but the food was very limited not much to choose from. An no water sports in the package and had the same live entertainment everydayGenuine Expedia guest review
"A Good Hotel"
This is a nice Hotel it needs some upgrades overall we liked it however the staff was rude and slow that did surprise us. Overall you’re in the Caribbean so no Hotel will be a 5 star one. The food was good but make sure you go early otherwise they run out. The liquor all was top shelf. The pools are great and the beach is right there you can watch the […] planes land. They have a couple of restaurants on the property that are good. There is a casino right across the street and two places you must try are the Roof top Bar and the Sushi Place next door both are great. There is a bus that takes you to Philipsburg to shop that’s worth going to. We had an all exclusive witch is the way to go. This is a very safe Island and very clean the shop owners and the people are nice. We will be back again. Read moreGenuine Expedia guest review
I guess I should have carefully reviewed and read on the hotel because I was very disappointed. Appearance: To me, appearance is very important, the hotel looked like they do a lot of "mending" which takes away the appeal of the hotel. I was not attracted when I walked in. The color the floor is painted throughout the hotel grounds is hideous, depressing. Crowded: […] They wanted to crowd everything into the lobby to accommodate their "schedule of events" i.e. movies, live bands, play room (table hockey etc.). The lobby was always loud and crowded. Beach: Was overly crowded all the time; one day, there were no more chairs, I had to go to the pool. Pool: Was overly crowded all the time espcially by the pool bar. Read moreGenuine Expedia guest review
The hotel grounds were beautiful and very well kept. Beach is small but nice. Watching airplanes landing and taking off was fun. The food was really terrible. Dining room was horrible. No one supervising anything. Constantly running out of everything-food,plates,utensils. Staff were not very attentive. Ended up waiting a long time for any kind of service […] and it was definitely not given with a smile. There was also a bizarre opening and closing schedule for the bars. Th only bar open after ten p.m. was a dismal bar/slot parlor in the lobby. Room was old but clean with good view and nice balcony. Mini fridge in room was never restocked with water,soft drinks etc despite multiple requests. Read moreGenuine Expedia guest review
"Sonesta Maho 7/6/13 to 7/13/13"
We were upgraded to a suite from a jr. suite in the older section overlooking the sea. Although the scenery was beautiful, upon attempting to take a shower the faucet came out of the wall in the shower! It took the mgr. a little too long to move us, but we were very happy for the remainder of the stay in a newly redone suite in the main building. Staff […] went out of their way to make our stay pleasurable. Food was very good with a nice variety of fresh fruits, salads, chicken, pork, shrimp, and fish. Steak, however, was never served. The restaurant with a sit down menu overlooking the beach also was a good spot to eat. We did not eat in the fancier italian restaurant favoring the smaller, casual restaurant after lounging on the beach or going to the buffet for all meals. The beach, although small, was amazing overlooking the planes landing at the airport nearby. Entertainment at night was also good. One could easily catch a bus/taxi to Phillipsburg and dine at the sister hotel Sonesta Great Bay, which was also beautiful. Shopping was great in Phillipsburg but not so much in Marigot. Snorkeling was fair around the island but the day trip on the Lambada to Prickley Pear and Anguilla is a must. Good Times catamaran for a Farewell Tour of the Island was also very nicely done. Overall, we plan on returning to the Sonesta sometime soon. Read moreGenuine Expedia guest review
"Beautiful hotel located right on the beach."
Check in was was quick and easy and we were greeted with champagne upon check-in. Our room was well equipped with refrigerator, coffee pot and nice ocean view. Our room was clean and well maintained during our stay. The buffet was a little boring, it seemed as if each night blended into the other as far as choice. Don't get me wrong, it was okay, just […] boring. Same old same old, every night. The specialty restaurant was fabulous, gourmet food prepared to perfection. There again, it was open 4 evenings out of 7 and the menu never changed. The women (natives) you encountered on the beach were also a huge nuisance. They wanted to give you foot rubs, sell you bracelets, whatever for a buck. They would NOT leave you alone. They absolutely did not take NO for an answer. We almost quit going the beach because of them. The resort itself was very well maintained. I would recommend staying there most definitely. Could not beat the view or the color of the water. It was like paradise. Read moreGenuine Expedia guest review
Beautiful, peaceful, serene. Nothing to complain about. Weather is great. Food is sumptuous. Staff is kind. Heaven is here. And when I die this is where they'll send meGenuine Expedia guest review
Party zone, great food, great drinks. Perfect vacationsGenuine Expedia guest review
"Sonesta Maho needs repair."
Good location, good food. But the hotel needs renovating and the schedule of events needs to be more reliable.Genuine Expedia guest review
"A Very Nice Place to Visit and Relax"
I have been to the Sonesta Maho many times before it became an all-inclusive resort. The staff in the restaurants and cleaning staff were much friendlier before the all-inclusive set up. They ran out of face cloths and hand towels. The air conditioning went off for a while, there was not ice on 2 floors. These things never happened before the all-inclusive […] set-up. On the positive side...the food was very good and the hotel front desk and bell staff were extremely nice. All in all...I really love this place and would recommend it to my friends with some minor tweeking on the part of the resort. I will definitely go back again. Read moreGenuine Expedia guest review
"Girls Weekend out"
The hotel was well kept, must say the pool was very clean, the food was grate. I found the bar opening hours poor and the night activities at the hotel could do with some work.....Overall I would say GREAT!Genuine Expedia guest review
"nice hotel near beach and airport"
The hotel is beautiful with nice rooms and nice pool. The location is perfect. The security are excellent, But need more activities like shows, music, ect; also more variety of foods. And very important: the staff going to be more sociable and friendly. Its very important to say that some members are very nice people.Genuine Expedia guest review
"All inclusive is not as good as it sounds..."
First time to St. Maarten and the wife and I wanted to stay at an all-inclusive hotel. We have stayed at other all-inclusive hotels in Mexico and this hotel doesn't come close to comparison. We had to pay to park our rental car at the hotel. Wi-Fi isn't Free (get real, it is 2013). The food quality at the buffet is mediocre and flavor is very dull. […] The room was clean but for the price, we expected higher quality furnishings. Our ocean view included the dungy un-kept section of the hotel and their septic system. Drink portions are very small and you have to go out of your way to find where to get them. The staff is NOT outgoing at all and you must initiate any conversation even when standing in front of them while at the counter. You are on your own to figure out where to eat and drink and at what times the places are open. Our fellow guests were more helpful in guiding us on where to go for things than the staff. This time of year is supposed to be the slow time on the island and I'd hate to see the service during the busy time. The island is great and we will be back, however, we will not be staying at Sonesta Maho! Read moreGenuine Expedia guest review
I stayed at Sonesta Maho for a wedding. The accommodations were comfortable and food was good. The hotel does need to be updated however it's not so bad. I would stay here again.Genuine Expedia guest review
"Very convenient location"
its great when you can go to the other hotel (Great Bay) to use the amenities, such as restaurants, jet skiing, and the beautiful beach. I was def happy with the food, and drinks. Not so happy when the hotel lost power for about 45 mins or when they told me my "$200 vouchers" were only valid for certain things that were not available at the time.Genuine Expedia guest review
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