"Great for relaxation and shopping"
Very relaxing and convenient location. It was a 10 minute walk to the shopping at Front Street and the view of Great Bay was fabulous especially when the cruise ships came into port. Food was great. The service was generally good. However Vicky at the front desk was exceptional. She went above and beyond to ensure we had a wonderful stay. There were […] renovations being done on some floors though. Read moreGenuine Hotels.com guest review
"Needs renovation and better staff"
St. Marrten is beautiful but staff is never consistent with service with the exception of Yemei (Jamie) at the front desk of Maho she was great! I stayed at both properties the shower handle came off in my hand when I turned it on at Greatbay so we moved to Maho.Genuine Hotels.com guest review
"Sorry for children"
This is the second Time we go in this hotel, And we used to go with are children. We went for bisness for one night so we did not go with them, but We have been very desepointed to discover That children are not allowed anymore...the hotel is a good location but because of the children we Will Never go back ...Genuine Hotels.com guest review
When we arrived the greeting was very pleasant Mr.Edrick took care of our lounge from the start of our stay to the leaving of it. The people make sure you get good service. This was one of the best all-inclusive resorts were I can say that the food was EXCELLENT from morning to night. The only down side is that the hotel should have shuttle service […] to their sister hotel in Maho the inconvenience is very bad for people to travel. You should not have to take a cab and pay $20.00 each way or walk in town (15 min. walk) and get a bus. Read moreGenuine Hotels.com guest review
"Beautiful beach and excellent food!"
Pools and beach were beautiful! Food was excellent!!!!! The buffet and the sit down, more formal seafood dinners were both fabulous!!! Each had a lovely ocean/ mountain view!!! The rooms needed updating. Poor water pressure and uncomfortable mattresses but the bedding was sufficiently comfortable. Very nice staff! We will visit again!Genuine Expedia guest review
Our overall stay was enjoyable, although there are a few things the hotel can improve upon. The beach is very nice and it's a quick walk to Philipsburg for shopping and dining. It is also very easy to hop in a cab and get to any point on the island for $20. The food at this resort was some of the best I've ever had at an All-Inclusive. Although there […] are only 2 sit-down restaurants, the menus are varied enough that you wil be able to eat there more than once and not get tired of the menu. The buffet changes every day for both lunch and dinner. The drinks are strong and made with top-shelf liquor, which was a pleasant surprise. The staff is ok, a lot of the servers and front desk personnel gave the impression that they couldn't be bothered with us. I'm sure serving people that are on vacation is not the easiest, but regardless, that is what I paid for. The check-in process was a nightmare; we arrived at 12:30 and our room was not ready until almost 5pm! When we finally did get checked-in, we got a room with 2 double beds on the first floor when I specifically requested a king-sized bed on a high-level floor. We ended up with a king-sized bed on the first floor, which ended up being ok, but I was annoyed regardless. Definitely take a day trip to St. Barths and do the Mini Cooper. Orient Bay on the French side is worth a visit, as well. Snorkeling at Tintamaare and Pinel Island is a must! Read moreGenuine Expedia guest review
"Sonesta Great Bay Beach May5-9 2014"
The hotel staff could not do enough for us. They were very helpful. The food was great. The hotel room was very clean. The bar staff was great as well. There was no shortage of drinks etc. If you want a very relaxing vacation this is the place to be. This was an all adult hotel which was nice. The only complaint we have was on the expedia site it states […] they have Sailing, parasailing, scuba diving, personal motorized watercraft all on site which they don't. You have access nearby for an additional cost. It also states airport transfers. Airport transfers is a taxi for and additional $20. There is a taxi usually waiting outside the main entrance. L & D NY Read moreGenuine Expedia guest review
Most hotels try to accommadate early arrivals.Three times I had to go back before I received a room. It was in there apartments not even there main hotel. It was a nice room with nice view. Needed maintance tub drain plug didn't work my husband is a tub person had to plug with towels. I would not have expected the lack of service at check in. Will not […] go back. Read moreGenuine Hotels.com guest review
We stayed 5 nights during carnival and had a great time. The buffets were huge, almost too much food by the end I had to cut myself off. The staff were also very nice. The pools were great. The upper pool seemed to be a favorite of the older folks but the lower infinity swim up bar had a lot more younger people. Its walking distance to Philipsburg which […] was nice but also mad it kinda loud on the non-ocean side of the hotel. Try and get a ocean view room. Read moreGenuine Hotels.com guest review
"Very disappointed with the hotel and restaurants."
This was a terrible choice and would never go back or give a recommendation for this Hotel. It is run down and in need to come up to the standards that it is charging per night. Casino is far from being entertaining when nothing works properly. Their fix is to turn off the machine and tell you to come back later. The elevators don't work and being handicap […] presents a big problem. Let's not forget the water bottles. All the caps were sealed so you couldn't open them. Their solution was for us as consumers to complain to the management. All in all......Bad Place.....They should pay us back for the inconvenience . As for Expedia, I will never use your service again. Your Air reservations are always the worse. Always get the worse seats with Expedia.....happened twice with us and never again. Your site needs to get into first place instead of Last. Read moreGenuine Expedia guest review
"All-inclusive on beach"
All-inclusive hotel on beach, close to center of Philipsburg, with view of docked cruise ships. Food was decent with breakfast food being average, lunch above average & dinners great. Place was compact, so you didn't have to walk far from building to pool/beach. Staff was very friendly. Nice that they had bingo every afternoon by the pool. We had a […] grand ocean view room, which was worth the extra money to be on a higher floor. Negatives - Could have used more chaises at the upper pool since several were broken. Sand on beach was very coarse & there was somewhat of a drop to get into the water. One of the elevators was constantly broken, but there was another one available. We were only there for 2 nights, so it was fine. Read moreGenuine Expedia guest review
"Close to beach and downtown."
The food was good. Watch the liquor...limon rum was coconut flavored. Staff was great. Not a good place for children to swim.Genuine Expedia guest review
"Nice enough hotel, on the beach."
Hotel mattresses need updating, could feel the springs, noisy. Needs seating in the room, there was none, and the balcony seating was old and the caning on one chair was broken, making it uncomfortable to sit in. The staff, with the exception of one bartender at the buffet bar, were very pleasant and accommodating. The housekeeping staff did a very […] good job in a run down room. The place could use updating. All that being said, I think we would consider going back at some point as the hotel was right on the beach and the food was very good. Having the hotel in close proximity to the town of Phillipsburg was also a plus. Read moreGenuine Expedia guest review
"Overall a good stay"
Keep in mind that you will spend little time in your room because the out side facilities are really great. The hotel staff pretty much could care less about their job. You will actually get friendlier service at a Chc Fil A in the states. They are understaffed and not personable at all. You will get what you want but with almost the same attitude as […] my 11 year old daughter. The food and drinks are great and plentiful. The grounds are great pool, beach and dining facilities. That being said, it was a great stay. The best part of the whole trip was eh speed boat island tour of Blue Safaris with Capt Chris from Germany. An absolute man and stud! Amazing with the boat and making you feel safe. Down town is a short walk away ans a must see. Staff sucks but I would recommend. Read moreGenuine Expedia guest review
Nice hotel, but nice restaurant was not available everyday. The desk staff at check-in were not very friendly. The recreation staff were very good. Overall, very nice experience.Genuine Expedia guest review
"Very nice stay..."
I am a flight crewmember and in charge of finding decent hotels for us to stay in while on the road. I have stayed at the Sonesta Maho many times and wanted to try something different on this trip. I was very pleased with the rooms and the service. The food was also good. The beach was beautiful! Keep in mind, I see A LOT of hotels in my travels. I […] will definitely be back! Read moreGenuine Hotels.com guest review
"Great Bay Resort"
The beach was great along with the view. our room was in the apartments and not the hotel. This area was old and still needs some work. Also this is not an adults only as advertised because there is timeshare connected to it. It was nice to use the sister facilities. I would go back but I would not stay in the apartments again. I would rate the food […] and entertainment a 3.5 out of 5. Read moreGenuine Expedia guest review
"Great long weekend!"
I booked this trip through expedia, and paid a little extra for the room upgrade, so glad we did! Beautiful view, and soo worth it! The hotel is in a great location, can walk to town and was very safe....All the staff was very kind, and I liked the food choices. The buffet had a different theme each night. Bingo by the pool with some great prizes and […] many excursions to choose from. We took the rhino tour up the west coast...incredible island! Read moreGenuine Expedia guest review
"Run down hotel which tries hard"
The view is nice . Location suboptimal and area dangerous at night . Sonesta Maho is much nicer by far.. Better beach and facilities at Maho. The food at sonesta great bay is good and bar marginal. It reminded me of a cheap carnival cruise . I do not plan to return .Genuine Expedia guest review
"Amazing view horrible service"
When there is 100+ reviews on staff being unfriendly... Believe it! They are unhappy and really made our trip miserable. View is amazing food was only good in Italian resturant. Lines were at all three restaurants- for a all inclusive u shouldn't have to wait in line!Genuine Expedia guest review
Great location to beach, very scenic, close to Front street shopping and Boardwalk. Need to take cabs for night life which would not have been a problem if they really did offer free shuttle service which they indicated in the website to the "sister" resort which is close to downtown. I was upset about the $40 round trip cab ride. Hotel staff very friendly […] especially Vicky at front desk. Very nice place to stay, beach was beautiful and pools very clean. The exertions I booked were of the island tour and sunset cruise from the hotel were great. Food was acceptable. Overall a good place to stay Read moreGenuine Expedia guest review
Entertainment people were great. Pool bar people were great. Loved the island. Should have main restaurant open every nite. Buffet got old.Genuine Expedia guest review
"Nice hotel. On beach with infinity pool by ocean."
All staff were fantastic except the front desk personnel could of been friendlier.Genuine Expedia guest review
"Nice Hotel close to the beach and town"
We enjoyed our stay at this hotel. Staff was very friendly and accommodating. The beach and pools were nice and well maintained. Also,there were plenty of umbrellas and beach chairs at the pool and the beach.Genuine Expedia guest review
"Great location, right on the beach"
Had a great time. Had to ask for safe key/lock from front desk. We got ours right away but our friends had to wait two days to get theirs because they ran out. Wish they had massages on the beach not just in the spa.Genuine Expedia guest review
"Close to beach"
We were there for relaxation and this hotel provided it. It was not over crowded on the beach or pool areas. Being an adults only we were not over run with noisy and pushy kids. The restaurants provided good food with no over crowding or waiting to be served. Staff were very polite and willing to answer any questions we had about the island.Genuine Expedia guest review
"Nice hotel great service"
My girlfriend and I only stood their for two days but it was an amazing experience I would definitely do it again for longer this timeGenuine Expedia guest review
"Sonesta Great Bay---over all a bit tired looking."
Dated hotel, food not up to par, min. selection and same meals daily.Genuine Expedia guest review
"Hotel has a great view of the Bay"
Great view and wonderful staff. We enjoyed the ability to see both facilities on the islandGenuine Expedia guest review
"nice view close to town"
friendly staff good food butler service nice touchGenuine Expedia guest review
"Nice hotel right on a nice clean beach"
Excellent location right on the beach within walking distance of all kinds of shopping, dining, activities. Very relaxing, no screaming kids to wake you while you nap at the pool.Genuine Expedia guest review
"Sonesta Great Bay Resort"
This resort is good for the price you pay. It's not a 4-star resort. They do a nice job of providing activities throughout the day and fun entertainment at night. The food is good for the price, but not for true "foodies".Genuine Hotels.com guest review
"Very Nice Restful Vacation"
We have stayed at Sonesta Great Bay twice before this trip and we were pleasantly surprised at the improvements to the resort when we arrived last Saturday. The staff was extremely friendly and were always looking to help and assist in anything that we needed. The buffett was very good as well as the two other restaurants on the premises. The liquor […] was actually pretty good considering it was all-inclusive with name brand beers and other spirits. There was even a bar with a fridge full of refreshments in the room as well. It was replenished as necessary. The room was comfortable and clean. The only down side was not enough towels at times but they tried to get them to us as soon as they could. We paid for an Ocean front room but upon arrival was given a Mountainside view. After explaining that we paid for the Ocean view they asked that we give them some time to find us an Ocean view. After about an hour we were given an Ocean view room which was not exactly ocean view as it was on a lower floor and we overlooked the side of the pool deck and had to strain to see the ocean. That was a bit of a disappointment. Our friends also paid for an Ocean view but had booked directly with the hotel as opposed to our booking through Expedia. I'm not sure if that had anything to do with it as we paid a bit less than our friends did. All in all we would go back to Sonesta. Read moreGenuine Expedia guest review
"Nice hotel on the beach."
The hotel was very peaceful and we were able to get a lot of rest. There were activities during the day and evening. That gave us a chance to meet some of the other guests. The food in the buffet was very good. There was a great variety of food each evening as well.Genuine Expedia guest review
"Nice hotel on beach."
Nice hotel on beach. Love all inclusive, food and drinks were good. Would have liked a little better entertainment at night though.Genuine Expedia guest review
"Convenient walk to town. Beautiful beach!"
Nice beach walk to town. Beach is beautiful! Not enough umbrellas for beach goers though! Buffet food was not very good! Ala cart dinner restaurant food was better, still not great! I have definitely met friendlier staffs! Maho beach facility near airport seemed nicer to us!Genuine Expedia guest review
Some of the staff is great. Others need some work.Genuine Expedia guest review
"On a beautiful beach, hotel was nice."
The beach was gorgeous, needs more umbrellas on the beach. The staff was exceptional, very friendly, always there for you. Rosalie was very helpful in finding us a new room on the beach side as our shower handle had come off. She took care of all of our needs in a very comforting way. She was great! Mauriceico was the most polite and attentive guy. […] He made us feel like we were the only ones there at the hotel. We enjoyed talking with him everyday of our stay. He was so friendly and helpful during our vacation. We really enjoyed our vacation because of your incredible staff. Read moreGenuine Expedia guest review
"nice hotel, close to the beach and shopping."
We had a wonderful time. It was great being so close to the beach which was beautiful. We could get a taxi any time we wanted. The concierge always got them for us. We were so close to the shopping. Georgio the young concierge was amazing. He was so friendly and upbeat he brightened up your day. Destine the bartender at the main deck was also a joy […] to be around. The friendliness of these two alone made the trip enjoyable. The weather was perfect. We did burn pretty bad though because there weren't enough umbrellas. It was fun watching the cruise ships coming in and out. I would definitely go there again. They could use a little more entertainment though. Read moreGenuine Expedia guest review
"Nice Hotel overall"
Ocean view room was stretching it; however, speaking to front deskl they did change room to a real ocean view. Location was beautiful and quiet and relaxing. Food was average, nothing to rave about.Genuine Expedia guest review
"Nice hotel close to the beach"
Staff was great need some upgrade on the hotel food was good Nice beaches .The hotel is walking distance to the townGenuine Expedia guest review
"Clean hotel, comfortable rooms,very friendly staff"
Enjoyed itGenuine Expedia guest review
Response by Sonesta Great Bay Beach Resort, Casino & Spa - All Inclusive Dear Gary, thank you for your positive comments. On behalf of the entire Sonesta team, we wish you Happy New Year and hope to welcome you back soon at our beautiful resort.
"Best hotel in St. Maarten"
It's the best hotel in St. Maarten. Fun staff, always helpful and with a smile. The food is excellent and sometimes you don't even get out of the hotel because you have everything there.Genuine Hotels.com guest review
"The Friendly Island - Sonesta Great Bay Hotel"
Another wonderful stay at our most favorite island. There is a reason they call St. Maartin 'The Friendly Island'! We so enjoyed our stay at The Great Bay Hotel and Casino. We have been coming to the island for over 10 years..and our visit would only be complete by staying at The Sonesta Great Bay. The staff is exceptional. The location is perfect to […] enjoy the ocean blue, visit Philipsburg, eat at local restaurants, or at the hotel, You can do day trips to other wonderful places on the island. Great place and great people! We consider St. Maartin our home away from home! Read moreGenuine Hotels.com guest review
Did not stay at this hotel. Booked for a 1 bedroomsuite. 3 adults. When reached, no room available. They offered a standard kingsize bed room, very old room, all the way in the back, smelling funny, like the room was not in used, but fixed just for us. With hardly space to walk and wanted to put an extra bed, by taking out the two bedside cabinets. […] I guess. After I refused to accept this, they offered me 2 separate rooms, not conecting to where my 15yr-daughter had to sleep alone. I asked her if she had a daughter that she would have done that. She smiled and said No. And than, why are you asking this. ........ Definetely NO - NEVER again. Was not reimbursed yet, because they said I had to deal with HOTELS.com Read moreGenuine Hotels.com guest review
"Not Much Bang for My Buck"
The hotel was clean and very near to downtown restaurants and shopping, but the room was a bit simple for the price we paid. There was no information book in our room, so to find out anything, we had to constantly ask the front desk clerk or other hotel workers. We passed up a less expensive hotel to be nearer to town, but I think it was a mistake. […] Not sure I will stay here again. Read moreGenuine Hotels.com guest review
We had a wonderful stay. There were several negative reviews but we realize not everyone knows how Island time works. Things move slower. We did tip extra and got excellent service. We believe in tipping if someone does something extra for you.Genuine Hotels.com guest review
I liked the hotel location and beach is very nice. Stay here if you want to shop in town and basically stay at the resort. I like the French side better, but is more expensive. Stay at hotel was worth the money.Genuine Hotels.com guest review
"Maho Sonesto, good not great"
The hotel has a great location and nice rooms, but the concierge was only there half the day and she didn't know 2 of the 3 basic questions we asked. The 5th floor hallway reaked (the other floors seemed fine). you will still love your time in Maho.Genuine Hotels.com guest review
Great beach, good views, nice pools, good clean room. Mattress was firm and the food at hotel was priced for all inclusive so not a good single night hotel. We stayed New Years Eve and if we didn't want to pay $50 each for New Years Buffett we were out of luck and not safe to walk after dark. Breakfast same way at $21 per person for Breakfast. Would […] stay again but would want to be part of all inclusive because of lack of food options and prices. Oh, front desk was dis-interested at best Read moreGenuine Hotels.com guest review
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