"Sorry for children"
This is the second Time we go in this hotel, And we used to go with are children. We went for bisness for one night so we did not go with them, but We have been very desepointed to discover That children are not allowed anymore...the hotel is a good location but because of the children we Will Never go back ...Genuine Hotels.com guest review
When we arrived the greeting was very pleasant Mr.Edrick took care of our lounge from the start of our stay to the leaving of it. The people make sure you get good service. This was one of the best all-inclusive resorts were I can say that the food was EXCELLENT from morning to night. The only down side is that the hotel should have shuttle service […] to their sister hotel in Maho the inconvenience is very bad for people to travel. You should not have to take a cab and pay $20.00 each way or walk in town (15 min. walk) and get a bus. Read moreGenuine Hotels.com guest review
Most hotels try to accommadate early arrivals.Three times I had to go back before I received a room. It was in there apartments not even there main hotel. It was a nice room with nice view. Needed maintance tub drain plug didn't work my husband is a tub person had to plug with towels. I would not have expected the lack of service at check in. Will not […] go back. Read moreGenuine Hotels.com guest review
We stayed 5 nights during carnival and had a great time. The buffets were huge, almost too much food by the end I had to cut myself off. The staff were also very nice. The pools were great. The upper pool seemed to be a favorite of the older folks but the lower infinity swim up bar had a lot more younger people. Its walking distance to Philipsburg which […] was nice but also mad it kinda loud on the non-ocean side of the hotel. Try and get a ocean view room. Read moreGenuine Hotels.com guest review
"Overall a good stay"
Keep in mind that you will spend little time in your room because the out side facilities are really great. The hotel staff pretty much could care less about their job. You will actually get friendlier service at a Chc Fil A in the states. They are understaffed and not personable at all. You will get what you want but with almost the same attitude as […] my 11 year old daughter. The food and drinks are great and plentiful. The grounds are great pool, beach and dining facilities. That being said, it was a great stay. The best part of the whole trip was eh speed boat island tour of Blue Safaris with Capt Chris from Germany. An absolute man and stud! Amazing with the boat and making you feel safe. Down town is a short walk away ans a must see. Staff sucks but I would recommend. Read moreGenuine Expedia guest review
Nice hotel, but nice restaurant was not available everyday. The desk staff at check-in were not very friendly. The recreation staff were very good. Overall, very nice experience.Genuine Expedia guest review
"Very nice stay..."
I am a flight crewmember and in charge of finding decent hotels for us to stay in while on the road. I have stayed at the Sonesta Maho many times and wanted to try something different on this trip. I was very pleased with the rooms and the service. The food was also good. The beach was beautiful! Keep in mind, I see A LOT of hotels in my travels. I […] will definitely be back! Read moreGenuine Hotels.com guest review
"Great Bay Resort"
The beach was great along with the view. our room was in the apartments and not the hotel. This area was old and still needs some work. Also this is not an adults only as advertised because there is timeshare connected to it. It was nice to use the sister facilities. I would go back but I would not stay in the apartments again. I would rate the food […] and entertainment a 3.5 out of 5. Read moreGenuine Expedia guest review
"Great long weekend!"
I booked this trip through expedia, and paid a little extra for the room upgrade, so glad we did! Beautiful view, and soo worth it! The hotel is in a great location, can walk to town and was very safe....All the staff was very kind, and I liked the food choices. The buffet had a different theme each night. Bingo by the pool with some great prizes and […] many excursions to choose from. We took the rhino tour up the west coast...incredible island! Read moreGenuine Expedia guest review
"Run down hotel which tries hard"
The view is nice . Location suboptimal and area dangerous at night . Sonesta Maho is much nicer by far.. Better beach and facilities at Maho. The food at sonesta great bay is good and bar marginal. It reminded me of a cheap carnival cruise . I do not plan to return .Genuine Expedia guest review
"Amazing view horrible service"
When there is 100+ reviews on staff being unfriendly... Believe it! They are unhappy and really made our trip miserable. View is amazing food was only good in Italian resturant. Lines were at all three restaurants- for a all inclusive u shouldn't have to wait in line!Genuine Expedia guest review
Great location to beach, very scenic, close to Front street shopping and Boardwalk. Need to take cabs for night life which would not have been a problem if they really did offer free shuttle service which they indicated in the website to the "sister" resort which is close to downtown. I was upset about the $40 round trip cab ride. Hotel staff very friendly […] especially Vicky at front desk. Very nice place to stay, beach was beautiful and pools very clean. The exertions I booked were of the island tour and sunset cruise from the hotel were great. Food was acceptable. Overall a good place to stay Read moreGenuine Expedia guest review
Entertainment people were great. Pool bar people were great. Loved the island. Should have main restaurant open every nite. Buffet got old.Genuine Expedia guest review
"Nice hotel. On beach with infinity pool by ocean."
All staff were fantastic except the front desk personnel could of been friendlier.Genuine Expedia guest review
"Nice Hotel close to the beach and town"
We enjoyed our stay at this hotel. Staff was very friendly and accommodating. The beach and pools were nice and well maintained. Also,there were plenty of umbrellas and beach chairs at the pool and the beach.Genuine Expedia guest review
"Great location, right on the beach"
Had a great time. Had to ask for safe key/lock from front desk. We got ours right away but our friends had to wait two days to get theirs because they ran out. Wish they had massages on the beach not just in the spa.Genuine Expedia guest review
"Close to beach"
We were there for relaxation and this hotel provided it. It was not over crowded on the beach or pool areas. Being an adults only we were not over run with noisy and pushy kids. The restaurants provided good food with no over crowding or waiting to be served. Staff were very polite and willing to answer any questions we had about the island.Genuine Expedia guest review
"Nice hotel great service"
My girlfriend and I only stood their for two days but it was an amazing experience I would definitely do it again for longer this timeGenuine Expedia guest review
"Sonesta Great Bay---over all a bit tired looking."
Dated hotel, food not up to par, min. selection and same meals daily.Genuine Expedia guest review
"Hotel has a great view of the Bay"
Great view and wonderful staff. We enjoyed the ability to see both facilities on the islandGenuine Expedia guest review
"nice view close to town"
friendly staff good food butler service nice touchGenuine Expedia guest review
"Nice hotel right on a nice clean beach"
Excellent location right on the beach within walking distance of all kinds of shopping, dining, activities. Very relaxing, no screaming kids to wake you while you nap at the pool.Genuine Expedia guest review
"Sonesta Great Bay Resort"
This resort is good for the price you pay. It's not a 4-star resort. They do a nice job of providing activities throughout the day and fun entertainment at night. The food is good for the price, but not for true "foodies".Genuine Hotels.com guest review
"Very Nice Restful Vacation"
We have stayed at Sonesta Great Bay twice before this trip and we were pleasantly surprised at the improvements to the resort when we arrived last Saturday. The staff was extremely friendly and were always looking to help and assist in anything that we needed. The buffett was very good as well as the two other restaurants on the premises. The liquor […] was actually pretty good considering it was all-inclusive with name brand beers and other spirits. There was even a bar with a fridge full of refreshments in the room as well. It was replenished as necessary. The room was comfortable and clean. The only down side was not enough towels at times but they tried to get them to us as soon as they could. We paid for an Ocean front room but upon arrival was given a Mountainside view. After explaining that we paid for the Ocean view they asked that we give them some time to find us an Ocean view. After about an hour we were given an Ocean view room which was not exactly ocean view as it was on a lower floor and we overlooked the side of the pool deck and had to strain to see the ocean. That was a bit of a disappointment. Our friends also paid for an Ocean view but had booked directly with the hotel as opposed to our booking through Expedia. I'm not sure if that had anything to do with it as we paid a bit less than our friends did. All in all we would go back to Sonesta. Read moreGenuine Expedia guest review
"Nice hotel on the beach."
The hotel was very peaceful and we were able to get a lot of rest. There were activities during the day and evening. That gave us a chance to meet some of the other guests. The food in the buffet was very good. There was a great variety of food each evening as well.Genuine Expedia guest review
"Nice hotel on beach."
Nice hotel on beach. Love all inclusive, food and drinks were good. Would have liked a little better entertainment at night though.Genuine Expedia guest review
"Convenient walk to town. Beautiful beach!"
Nice beach walk to town. Beach is beautiful! Not enough umbrellas for beach goers though! Buffet food was not very good! Ala cart dinner restaurant food was better, still not great! I have definitely met friendlier staffs! Maho beach facility near airport seemed nicer to us!Genuine Expedia guest review
Some of the staff is great. Others need some work.Genuine Expedia guest review
"On a beautiful beach, hotel was nice."
The beach was gorgeous, needs more umbrellas on the beach. The staff was exceptional, very friendly, always there for you. Rosalie was very helpful in finding us a new room on the beach side as our shower handle had come off. She took care of all of our needs in a very comforting way. She was great! Mauriceico was the most polite and attentive guy. […] He made us feel like we were the only ones there at the hotel. We enjoyed talking with him everyday of our stay. He was so friendly and helpful during our vacation. We really enjoyed our vacation because of your incredible staff. Read moreGenuine Expedia guest review
"nice hotel, close to the beach and shopping."
We had a wonderful time. It was great being so close to the beach which was beautiful. We could get a taxi any time we wanted. The concierge always got them for us. We were so close to the shopping. Georgio the young concierge was amazing. He was so friendly and upbeat he brightened up your day. Destine the bartender at the main deck was also a joy […] to be around. The friendliness of these two alone made the trip enjoyable. The weather was perfect. We did burn pretty bad though because there weren't enough umbrellas. It was fun watching the cruise ships coming in and out. I would definitely go there again. They could use a little more entertainment though. Read moreGenuine Expedia guest review
"Nice Hotel overall"
Ocean view room was stretching it; however, speaking to front deskl they did change room to a real ocean view. Location was beautiful and quiet and relaxing. Food was average, nothing to rave about.Genuine Expedia guest review
"Nice hotel close to the beach"
Staff was great need some upgrade on the hotel food was good Nice beaches .The hotel is walking distance to the townGenuine Expedia guest review
"Clean hotel, comfortable rooms,very friendly staff"
Enjoyed itGenuine Expedia guest review
Response by Sonesta Great Bay Beach Resort, Casino & Spa - All Inclusive Dear Gary, thank you for your positive comments. On behalf of the entire Sonesta team, we wish you Happy New Year and hope to welcome you back soon at our beautiful resort.
"Best hotel in St. Maarten"
It's the best hotel in St. Maarten. Fun staff, always helpful and with a smile. The food is excellent and sometimes you don't even get out of the hotel because you have everything there.Genuine Hotels.com guest review
"The Friendly Island - Sonesta Great Bay Hotel"
Another wonderful stay at our most favorite island. There is a reason they call St. Maartin 'The Friendly Island'! We so enjoyed our stay at The Great Bay Hotel and Casino. We have been coming to the island for over 10 years..and our visit would only be complete by staying at The Sonesta Great Bay. The staff is exceptional. The location is perfect to […] enjoy the ocean blue, visit Philipsburg, eat at local restaurants, or at the hotel, You can do day trips to other wonderful places on the island. Great place and great people! We consider St. Maartin our home away from home! Read moreGenuine Hotels.com guest review
Did not stay at this hotel. Booked for a 1 bedroomsuite. 3 adults. When reached, no room available. They offered a standard kingsize bed room, very old room, all the way in the back, smelling funny, like the room was not in used, but fixed just for us. With hardly space to walk and wanted to put an extra bed, by taking out the two bedside cabinets. […] I guess. After I refused to accept this, they offered me 2 separate rooms, not conecting to where my 15yr-daughter had to sleep alone. I asked her if she had a daughter that she would have done that. She smiled and said No. And than, why are you asking this. ........ Definetely NO - NEVER again. Was not reimbursed yet, because they said I had to deal with HOTELS.com Read moreGenuine Hotels.com guest review
"Not Much Bang for My Buck"
The hotel was clean and very near to downtown restaurants and shopping, but the room was a bit simple for the price we paid. There was no information book in our room, so to find out anything, we had to constantly ask the front desk clerk or other hotel workers. We passed up a less expensive hotel to be nearer to town, but I think it was a mistake. […] Not sure I will stay here again. Read moreGenuine Hotels.com guest review
We had a wonderful stay. There were several negative reviews but we realize not everyone knows how Island time works. Things move slower. We did tip extra and got excellent service. We believe in tipping if someone does something extra for you.Genuine Hotels.com guest review
I liked the hotel location and beach is very nice. Stay here if you want to shop in town and basically stay at the resort. I like the French side better, but is more expensive. Stay at hotel was worth the money.Genuine Hotels.com guest review
"Maho Sonesto, good not great"
The hotel has a great location and nice rooms, but the concierge was only there half the day and she didn't know 2 of the 3 basic questions we asked. The 5th floor hallway reaked (the other floors seemed fine). you will still love your time in Maho.Genuine Hotels.com guest review
Great beach, good views, nice pools, good clean room. Mattress was firm and the food at hotel was priced for all inclusive so not a good single night hotel. We stayed New Years Eve and if we didn't want to pay $50 each for New Years Buffett we were out of luck and not safe to walk after dark. Breakfast same way at $21 per person for Breakfast. Would […] stay again but would want to be part of all inclusive because of lack of food options and prices. Oh, front desk was dis-interested at best Read moreGenuine Hotels.com guest review
"hoping to go back"
real good hotel except the buffet are always the same types of food but still the cofee is very good, and the workers are good hopping to go back next year great location just 20 min from shopping u dont have to rent a car if going to shopGenuine Expedia guest review
"Will Go Back"
Great Hotel. Great and friendly staff. I would suggest going for the all inclusive. It includes 3 full buffet meals per day. Drinks are included from either the buffet, the lobby bar, lounge bar, pool bar, casino or the pool level bar. If you have an ocean view room. you can watch the cruise ships come into the Great Bay and dock on the far side in […] the morning and leave come night fall. When the room states "Mountain view"...They mean it. Across the tiny street in front of the hotel is a very steep mountain with a radio tower on top. The Hotel also offers 1 and 2 bedroom apartments for rent. these are very nice & come with a small kitchenette, dining table, fold out couch and a larger bathroom with a tub. Read moreGenuine Expedia guest review
"Nice hotel near shopping"
Good, although sometimes difficult to get follow up.Genuine Expedia guest review
Situated on Great Bay providing a good view of the cruise ships and the market.Genuine Expedia guest review
"All inclusive in St Maarten"
I booked this hotel before a cruise, I should have known better but if you like all inclusive then I guess it provides that, the food is actually quite good, the rooms however are not and unless you are fortunate enough to get a ocean view you are left to watch the busy road just outside - mountains are in the background. Rooms are very tired, more […] like a cheap motel and the shower is awful. Some staff are wonderful others not so much, you can only get the drinks they have where they have them and there is a limited choice, I could not get a white wine with lunch at the pizza restaurant had to settle for red. We changed our booking for the stay at the end of the cruise to another hotel nearby and although it was more money and not all inclusive it was worth every penny for the difference. Read moreGenuine Expedia guest review
Great venue friendly staff and a great location best all inclusive I've ever been to.Genuine Hotels.com guest review
"Traumhafte Lage an wunderschönem Strand"
Zwar sind die Zimmer und das ganze Hotel etwas abgewohnt und renovierungsbedürftig, was aber durch die Lage mehr als aufgewogen wird. Das Personal ist freundlich und serviceorientiert, das all-inclusive-Paket lässt keine Wünsche offen. Die Gäste haben wir als ruhig und angenehm empfunden, das Durchschnittsalter liegt über 50. Wichtig: man sollte den […] Aufpreis für Meerblick nicht scheuen, die anderen Zimmer liegen auf der Nordseite an einer viel befahrenen Straße. Read moreGenuine Expedia guest review
"Esta bueno que el hotel esté en la playa ,aunque"
La arena no es la ideal , faltan sombrillas y las que había los huéspedes despertaban a las 6 para ir a reservar con la toalla la sillas y sombrillas para aparecer a las 14 has , realmente un despropósito para pelearce en vacaciones , y todo funciona mejor si das propinas a todo el personal que te salude ,por lo demás bien un puntaje de 7 es mi opinión […] . Read moreGenuine Expedia guest review
"très bien situé"
Hôtel bien situé. A proximité du centre de Philipsburg (10 minutes à pied) Environnement magnifique. Belle plage de sable blanc. Nourriture moyenne et chambre très mal isolée (isolation phonique) Salle de bain un peu vétuste (ne correspond pas à un 4 étoiles)Genuine Hotels.com guest review
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