Wonderful hotel everyone was helpful and friendly Food was great, a lot of choices, the deserts were to die forGenuine Hotels.com guest review
Great Hotel did the All Inclusive, nice staff and propertyGenuine Hotels.com guest review
"Good but Maho is much better"
the staff was extremely courteous and nice. the food was ok. the vibe in the hotel was extremely dead and quiet. The Maho location is so much better.Genuine Hotels.com guest review
"Not what we expected."
Food in all 3 restaurants was great. Beach was nice and plenty of chairs. Don't think they were at capacity. Service in lobby and buffet bar was excellent. Beach bar was terrible. They look at you, then either keep talking to each other or continue on a menial task. They serve only Heineken and coors light. No other options. Air conditioning didn't […] keep room cold. Said they had hospitality rooms to shower and change for hotel (late flight), or pay a fee for late check out. When asked for the room, they kept saying not available for 15 minutes. After 1/2 hour we used the bathrooms because we had a flight to catch. Wish I had paid the fee. Went to sister hotel (Maho) for a day and it was much nicer and friendlier, but they had lots of kids running around. In general, I thought the customer service was adequate, not good. Germain, in Waters Edge grill was excellent. Made us feel welcome. Small detail, but no tv's in any of the bars to watch the playoffs. Read moreGenuine Hotels.com guest review
"Relaxing resort by the Cove"
The Sonesta Resort Great Bay is a great place to come if you want to sit back, relax, have a drink and let the stress melt away. Although it is a smaller resort, the staff was very friendly and willing to go out of their way in order to make your stay an enjoyable one. We just happened to be unlucky enough to be there during a Hurricane but the bartender, […] Michael, and the waiter, Innocent, made sure that the guests remained calm and kept the drinks flowing so that people would still have a good time during the storm. My only complaints with the resort is that, because of the smaller size, there were only a couple of planned activities done and the rest of the day was left up to the guests with a few board games available. The second was that the outside music being played was often kept at a low volume so it was hard to enjoy. The last complaint is that there was very little information in how various processes , such as getting beach towels, worked and I ended up having to guess how things were done. Overall a great stay even during a Hurricane. Read moreGenuine Expedia guest review
"fantastic staff, great beach"
Not a new hotel anymore, but the friendly staff more than makes up for it. Every single staff member went way beyond their duty to ensure the guests are happy. This was one of our best vacations ever.Genuine Expedia guest review
"The Greatest Vacation Ever !!! A Lovers place."
This resort is the place to fall in love all over again. The staff is warm and will help you with any thing you may want. The food is truly the best. The water is warm. Sun shines all the time. I'm going back. I have told lot's of people and I've only been home one day. This is A MUST DO !!!Genuine Expedia guest review
We would recommend Sonesta Great Bay. We had a great experience. The staff was friendly. The food was good. Our room was very clean and the bed was comfortable. Saint Martin is beautiful!!!Genuine Expedia guest review
It was a relaxing and peaceful experience at sonesta. More entertainment is needed at nights. I enjoyed the food at the restaurant upstairs. Overall, it was a great experience. :) Thank you Sonesta !Genuine Hotels.com guest review
"Honeymoon in St. Maarten (August 25-September 1)"
Our stay at Sonesta Great Bay was incredible! It was the off season, so we practically had the entire resort to ourselves (with some other very fun and friendly guests!) We chose Sonesta Great Bay over the sister resort in Maho Beach, because of the beach and it's proximity to Phillipsburg, the capital. The hotel was within walking distance to Phillipsburg […] and it made for some quick, scenic (and very hot) walks to town whenever we liked. The pools were great, especially the infinity pool which looked out over the bay. Free lounge chairs, a swim up bar, towel service, what more could you ask for? We upgraded to an ocean view room, as the island view rooms are right next to a busy road and don't seem to have much of a view. Definitely recommend staying ocean view:) The great bay hotel seems to be a bit older and outdated than the Maho Beach but our room was very clean and the shower had GREAT water pressure. The food was incredible and despite the low attendance of guests, the staff still offered activities such as outdoor movies, live music, drinking games, and bingo. When staying at either Sonesta resorts, you can visit and use the amenities at both. Maho Beach is more upbeat, kid friendly, with a lot of night life and Great Bay is more low key, relaxing, and romantic. I highly recommend choosing Sonesta Great Bay Read moreGenuine Expedia guest review
"checked in at 930pm and checked out at 1030am"
very poor establishment, rooms are unlivable, food made us instantly sick, pool is lined in plastic, cheap alcoholGenuine Expedia guest review
"Great for relaxation and shopping"
Very relaxing and convenient location. It was a 10 minute walk to the shopping at Front Street and the view of Great Bay was fabulous especially when the cruise ships came into port. Food was great. The service was generally good. However Vicky at the front desk was exceptional. She went above and beyond to ensure we had a wonderful stay. There were […] renovations being done on some floors though. Read moreGenuine Hotels.com guest review
"beautiful resort with great amenities"
Hotel staff was so friendly and attentive, resort was beautiful with two pools a hot tub and beach access right there. Ocean view room well worth the money. All inclusive is the way to go, especially 18 ! So relaxing and quiet at night.Genuine Expedia guest review
"Needs renovation and better staff"
St. Marrten is beautiful but staff is never consistent with service with the exception of Yemei (Jamie) at the front desk of Maho she was great! I stayed at both properties the shower handle came off in my hand when I turned it on at Greatbay so we moved to Maho.Genuine Hotels.com guest review
"Great overall experience"
Overall great experience. Second time on hotel and definetely the have improved their guest hospitality, customer service, food quality (still some way to get to same level as other caribbean sites (San Juan, Punta Cana, etc), will definetely return...Genuine Expedia guest review
"Hotel On the Beach"
My husband and I stayed at Sonesta June 20-27-14. We thought the hotel was a little small at first but really enjoyed our stay. Met alot of people from all over the country and had alot of laugh with them. The Hotel staff overall was nice expecially Edwood the bell hop, and the front desk. Some of the bartenders expecially at the swimup bar were not […] so friendly. If you can ignore it, you'll have a great time. We requested a 2nd floor room and got a 5th floor room. Our room wasn't ready for 2 hrs, which I didn't mind since we were at the beach anyway, but my husband was not happy. We got in our room and were next to this area next to the hotel that wasn't so nice. My husband requested another room, but the room they gave us was worse. The Hotel staff couldn't be more nicer to accomidate us to find another room. Read moreGenuine Expedia guest review
"Loved the beach!!"
The room was ok, we stayed in the older section of the hotel which was nice because it was quiet and was bad because it was a bit of a walk to get to anything and the elevator wasnt working which was a bit of annoying. The beach was amazing although the chairs on the beach were not really comfortable at all when you like to spend hours on the beach […] reading like i do. A few days there was drink service on the beach which was great but it was inconsistent which wasn't great. The resort is very quiet and Philipsburg closes very early so if you are interested in a night life but you want to stay near Philipsburg (for shopping and within walking distance although an 8 dollar cab ride will take you the beginning of Front Street and then you can walk and shop your way back to the resort) you can go to the sister resort at night ($20 cab trip) which is much more upbeat at night and the casino was fun!! Breakfast was awesome (get there early everything tastes better), dinner was ok most nights and really good one or two nights. Ask for a rum floater if your drinking frozen drinks kicks them a notch. Overall it was wonderful, look what can be bad about being on an island with beautiful surroundings however there were little things that could be updated/changed to take this resort to the next level. Read moreGenuine Expedia guest review
"Great time but...."
The staff was excellent, very friendly and attentive. The all-inclusive was well worth it. Housekeeping cleaned the room every day, but didn't change the sheets every day. The last night we were there they had a private event that guest were told not very nicely might I had were not allowed to attend which was ok but it took over the whole outside area. […] I think they could have had it in the ball room or somewhere else so the guest could have enjoyed the outside area especially it being our last night there, many were not happy and it was very disappointing. The casino was nothing like the pictures showed. The beach was also not like the pictures showed, it was very rocky. Read moreGenuine Expedia guest review
"Excellent location, great food, service is ok"
Overall a good value. Excellent location - short walk down the beach to bars/shopping. The food was much better than average with plenty of variety. The service level of the staff was varied but not a major drawback.Genuine Expedia guest review
"Great place!! Would recommend to everyone!"
Had a wonderful vacation at the Sonesta Great Bay!! No complaints!! Food was great, drinks were great, always something going on -- loved the pool bar, water aerobics every morning (thanks Denroy!), Manager's Reception, Chocolate Night --- so good and so much fun. Games, bands, etc. Felt like I was on a cruise. And, no one under 18 is perfect for m […] e!! Read moreGenuine Expedia guest review
"Best stay. Good food good staff"
Beautiful location. Good food. Friendly staff. Needs more activities.Genuine Expedia guest review
"Nice hotel with a beautiful beach view"
Overall experience was very good. The pool/beach area was great except getting into the water from the beach was challenging, very steep and rough. Tough to get into the water. The pools were great. Breakfast and lunch buffets were awesome. Best food though was in the formal restaurant. Casino was disappointing. Water pressure iffy and sometimes brown. […] Most of the staff was friendly. Caution when booking excursions. Be clear about transportation to the venue. Read moreGenuine Expedia guest review
"Nice hotel on a very good speech"
Hotel offers a good value for the price . The beach is outstanding with plenty of umbrellas and chairs.Hotel staff were very good.Food was plenty in the all inclusive packageGenuine Expedia guest review
Nice hotel located on the beach, however not in an area to walk around at night. Hotel staff is pleasant.Genuine Expedia guest review
"Nice staff, good location"
We had a good experience at the hotel. Staff were really nice, good service. Confortable Room. Good location and bars and buffet works well. We appreciate a lot Mrs June service at the Restaurant and People who clean the rooms.Genuine Expedia guest review
Nice hotel but water is dirty and rooms are old - staff is nice yet they actually hang out and eat with people which is odd but ok. Bartenders are very niceGenuine Expedia guest review
Pretty good...When busy...too busy...but pretty good overallGenuine Expedia guest review
The view, food, pools were wonderful. Love the 18 and older requirement. Enjoyed everyday of our stay. The employees were always very nice and friendly. Four people in our party of eight scuba dove and thought it was wonderful too.Genuine Expedia guest review
"Definitely coming back!"
My boyfriend and I had no idea what to expect as it was our first time in st. Maarten and we were so pleasantly surprised. The sonesta all inclusive resort at great bay was fabulous and just what we were looking for-relaxing, quiet, and a beautiful beach with an even more beautiful view from our room. We were upgraded when we got in which immediately […] put us in a great mood. The staff was so friendly and accommodating and really willing to help with any question we had about the island-great advice on where to eat and what to see on the island outside of the resort. The greatest thing about this resort is that you can use all immeneties at their sister resort in Maho which is a younger crowd and kid friendly. Great bay is definitely an older crowd so depending what you want -a party or a relaxing vaca-that will help you make your decision on where to stay. All in all we had an unbelievable time and will definitely be coming back soon! Read moreGenuine Expedia guest review
"Hotel was okay..."
Need better entertainment. Food selections were okay.Genuine Expedia guest review
"Great Staff, View, Location and beach"
Stayed here from Jun 5 to Jun 8 and had an excellent time. I actually proprosed to my girlfriend on the beach at a candle light dinner on the beach. Hotel staff definitely went above and beyond to ensure the night was magical. All the staff were very friendly and extremely nice. The location is great and so is the beach crystal clear water. The weather […] was excellent also mid to low 80s. It may drizzle for about 5 mins but thats about it and then the sun is right out again. The food was excellent also. We only ate at the buffet and that was great. We did the st barths excursion (204$ per person but well worth it) where you go over on a speed boat and tour the island in either a jeep or mini cooper. Excellent excursion with all the places you get to see and the beaches to swim. We also went to anguilla for a day to relax on the shoal beach (best beach i ever seen). to get to anguilla you take a ferry from marigot (marrigot is 20$ cab ride from sonesta great bay). The ride is about 15 mins (round trip cost with tax per person is 80$ per person. Cab ride to shoal bay once you arrive in anguilla is 26$ each way. Read moreGenuine Expedia guest review
The hotel is not fancy but has a friendly island feel. The staff is always smiling, happy and very helpful. They could use another restaurant just to add variety. We stayed a week and went out for dinner two nights. The staff made two excellent recommendations and were glad we went. The beach is clean and large enough for the number of rooms in the […] hotel. I would go back there again. Read moreGenuine Expedia guest review
"Our perfect Honeymoon"
We let the front desk know it was our honeymoon and they upgraded us to a ocean view room 2 nights into our 7 night stay for free because one became available! They were wonderful to us and I would recommend to all my friends. Beautiful views and great staff! I want to go back as soon as I can!Genuine Expedia guest review
"Beautiful view friendly staff"
My first all inclusive and enjoyed it. Friendly staff and guests. Beautiful view. Needs some upgrades - elevator broke while we were there.Genuine Expedia guest review
"Sonesta Bay Review"
Vacation with 17 peers. Wonderful time - sun, sand and sea.Genuine Expedia guest review
very bad only cleaned the room at 5pm every day the floor is dirty all timeGenuine Expedia guest review
"Sorry for children"
This is the second Time we go in this hotel, And we used to go with are children. We went for bisness for one night so we did not go with them, but We have been very desepointed to discover That children are not allowed anymore...the hotel is a good location but because of the children we Will Never go back ...Genuine Hotels.com guest review
"Nice hotel, very close to the beach"
Friendly staff, very helpful and always smiling. Rooms were kept clean at all times. Food was good and varied every night. Sitting was a hassle at times, but they were trying their best to accommodate everybody with minimal wait. Hotel was near to public transportation and front street commerce.Genuine Expedia guest review
"vacations with friends"
One of our friends chose this resort.....they had stayed here before. ALL staff were very friendly an a pleasure to chat with. My husband had his birthday also while we where down there.....once the found out they gave him a birthday muffin with a candle to blow out. I can not say enough good things about the staff.....they were all excellent. The resort […] has a nice beach several pools if you don't want to get in the sea. Short walk to town for shopping. Go to this resort and relax and have fun!!!!! One thing.......don't forget......take a taxi to Sunset Grill by the airport and ride the fence when the planes take off. IT IS A BLAST!!!!!! lol Read moreGenuine Expedia guest review
When we arrived the greeting was very pleasant Mr.Edrick took care of our lounge from the start of our stay to the leaving of it. The people make sure you get good service. This was one of the best all-inclusive resorts were I can say that the food was EXCELLENT from morning to night. The only down side is that the hotel should have shuttle service […] to their sister hotel in Maho the inconvenience is very bad for people to travel. You should not have to take a cab and pay $20.00 each way or walk in town (15 min. walk) and get a bus. Read moreGenuine Hotels.com guest review
"Beautiful beach and excellent food!"
Pools and beach were beautiful! Food was excellent!!!!! The buffet and the sit down, more formal seafood dinners were both fabulous!!! Each had a lovely ocean/ mountain view!!! The rooms needed updating. Poor water pressure and uncomfortable mattresses but the bedding was sufficiently comfortable. Very nice staff! We will visit again!Genuine Expedia guest review
Our overall stay was enjoyable, although there are a few things the hotel can improve upon. The beach is very nice and it's a quick walk to Philipsburg for shopping and dining. It is also very easy to hop in a cab and get to any point on the island for $20. The food at this resort was some of the best I've ever had at an All-Inclusive. Although there […] are only 2 sit-down restaurants, the menus are varied enough that you wil be able to eat there more than once and not get tired of the menu. The buffet changes every day for both lunch and dinner. The drinks are strong and made with top-shelf liquor, which was a pleasant surprise. The staff is ok, a lot of the servers and front desk personnel gave the impression that they couldn't be bothered with us. I'm sure serving people that are on vacation is not the easiest, but regardless, that is what I paid for. The check-in process was a nightmare; we arrived at 12:30 and our room was not ready until almost 5pm! When we finally did get checked-in, we got a room with 2 double beds on the first floor when I specifically requested a king-sized bed on a high-level floor. We ended up with a king-sized bed on the first floor, which ended up being ok, but I was annoyed regardless. Definitely take a day trip to St. Barths and do the Mini Cooper. Orient Bay on the French side is worth a visit, as well. Snorkeling at Tintamaare and Pinel Island is a must! Read moreGenuine Expedia guest review
"Sonesta Great Bay Beach May5-9 2014"
The hotel staff could not do enough for us. They were very helpful. The food was great. The hotel room was very clean. The bar staff was great as well. There was no shortage of drinks etc. If you want a very relaxing vacation this is the place to be. This was an all adult hotel which was nice. The only complaint we have was on the expedia site it states […] they have Sailing, parasailing, scuba diving, personal motorized watercraft all on site which they don't. You have access nearby for an additional cost. It also states airport transfers. Airport transfers is a taxi for and additional $20. There is a taxi usually waiting outside the main entrance. L & D NY Read moreGenuine Expedia guest review
Most hotels try to accommadate early arrivals.Three times I had to go back before I received a room. It was in there apartments not even there main hotel. It was a nice room with nice view. Needed maintance tub drain plug didn't work my husband is a tub person had to plug with towels. I would not have expected the lack of service at check in. Will not […] go back. Read moreGenuine Hotels.com guest review
We stayed 5 nights during carnival and had a great time. The buffets were huge, almost too much food by the end I had to cut myself off. The staff were also very nice. The pools were great. The upper pool seemed to be a favorite of the older folks but the lower infinity swim up bar had a lot more younger people. Its walking distance to Philipsburg which […] was nice but also mad it kinda loud on the non-ocean side of the hotel. Try and get a ocean view room. Read moreGenuine Hotels.com guest review
"Very disappointed with the hotel and restaurants."
This was a terrible choice and would never go back or give a recommendation for this Hotel. It is run down and in need to come up to the standards that it is charging per night. Casino is far from being entertaining when nothing works properly. Their fix is to turn off the machine and tell you to come back later. The elevators don't work and being handicap […] presents a big problem. Let's not forget the water bottles. All the caps were sealed so you couldn't open them. Their solution was for us as consumers to complain to the management. All in all......Bad Place.....They should pay us back for the inconvenience . As for Expedia, I will never use your service again. Your Air reservations are always the worse. Always get the worse seats with Expedia.....happened twice with us and never again. Your site needs to get into first place instead of Last. Read moreGenuine Expedia guest review
"All-inclusive on beach"
All-inclusive hotel on beach, close to center of Philipsburg, with view of docked cruise ships. Food was decent with breakfast food being average, lunch above average & dinners great. Place was compact, so you didn't have to walk far from building to pool/beach. Staff was very friendly. Nice that they had bingo every afternoon by the pool. We had a […] grand ocean view room, which was worth the extra money to be on a higher floor. Negatives - Could have used more chaises at the upper pool since several were broken. Sand on beach was very coarse & there was somewhat of a drop to get into the water. One of the elevators was constantly broken, but there was another one available. We were only there for 2 nights, so it was fine. Read moreGenuine Expedia guest review
"Close to beach and downtown."
The food was good. Watch the liquor...limon rum was coconut flavored. Staff was great. Not a good place for children to swim.Genuine Expedia guest review
"Nice enough hotel, on the beach."
Hotel mattresses need updating, could feel the springs, noisy. Needs seating in the room, there was none, and the balcony seating was old and the caning on one chair was broken, making it uncomfortable to sit in. The staff, with the exception of one bartender at the buffet bar, were very pleasant and accommodating. The housekeeping staff did a very […] good job in a run down room. The place could use updating. All that being said, I think we would consider going back at some point as the hotel was right on the beach and the food was very good. Having the hotel in close proximity to the town of Phillipsburg was also a plus. Read moreGenuine Expedia guest review
"Overall a good stay"
Keep in mind that you will spend little time in your room because the out side facilities are really great. The hotel staff pretty much could care less about their job. You will actually get friendlier service at a Chc Fil A in the states. They are understaffed and not personable at all. You will get what you want but with almost the same attitude as […] my 11 year old daughter. The food and drinks are great and plentiful. The grounds are great pool, beach and dining facilities. That being said, it was a great stay. The best part of the whole trip was eh speed boat island tour of Blue Safaris with Capt Chris from Germany. An absolute man and stud! Amazing with the boat and making you feel safe. Down town is a short walk away ans a must see. Staff sucks but I would recommend. Read moreGenuine Expedia guest review
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