All hotels in Philipsburg, Sint Maarten
1 room, 2 adults
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3.7 / 5Good

Score breakdown (from 134 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    4.0
  • Comfort
    3.7
  • Condition
    3.5
  • Neighborhood
    3.9
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5.0 / 5Outstanding
"Absolutely awesome stay at the Sonesta Great Bay!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I cannot say enough about my experience at Sonesta Great Bay!! Awesome group of people that wait on you!!! Everyone is so helpful and cheerful!! Great rooms....overall amazing time!!! Food was delicious and the drinks were plentiful! Entertainment was great. Loved having it "adults only"!!!
Genuine Expedia guest review
Other trip Mar 28, 2015
Jonett
US
4.0 / 5Excellent
"Wonderful Experience at the Sonesta"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My daughter and I spent 6 days at the Sonesta Great Bay Hotel. Although the property is older, I very very satisfied with the condition of the property, room, grounds and amenities. The beach is just beautiful, as well as the infinity pool. I found the sand to be coarser (ground with tiny shells) than sand on other beaches in St. Maarten but not a big deal. The staff was friendly and accommodating. The food in the restaurants was very good quality and delicious. The drinks were plentiful, not watered down. The hotel even had servers walking on the beach taking drink orders all day! After dinner there usually was a live band playing music but on a whole it was very low key and quiet in the evenings. I loved my vacation to St. Maarten and would definitely return to the Sonesta Great Bay Hotel.
Genuine Expedia guest review
Other trip Mar 21, 2015
Judy
US
5.0 / 5Outstanding
"Great Hotel best location on the island"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Would highly recommend this resort. Location is great, rooms where clean, Check in was fast, nightly entertainment was good, Food was good the sea food was great watch the chicken and steak they over cook them, The bars and bar staff was great. Over all the Resort is Great just remember know one is perfect. I will go back
Genuine Expedia guest review
Other trip Mar 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Surpassed my expectations!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I cannot say enough good things about this hotel. The room we had was on the fourth floor and overlooked the water; the view from our terrace was magnificent. The food at the buffet and the two restaurants was excellent. We especially enjoyed the variety of food at the buffet. The drinks were also excellent, as was the wine. The staff was very accommodating and friendly. I will certainly be back!
Genuine Expedia guest review
Other trip Mar 11, 2015
Ellen
US
4.0 / 5Excellent
"Views views and more views"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
From the moment we checked in to the moment we left we felt like we were in heaven... The only improvement I would suggest is to improve the nightly entertainment but this is a fantastic place to vacation!
Genuine Expedia guest review
Other trip Mar 9, 2015
Dan
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The location was a plus. Beautiful view of the bay and enjoyed watching the cruise ships coming and leaving. Very convenient to walk downtown for shopping.
Genuine Expedia guest review
Other trip Mar 2, 2015
Tammy
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
lovely stay, enjoyed the nightly entertainment. also thought the food was good, with a large variety to choose from.
Genuine Expedia guest review
Other trip Mar 1, 2015
A Traveler
US
5.0 / 5Outstanding
"rreal nice hotel friendly staff great food great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
excellent location can walk the beach to town, everyone friendly helpful beautiful beach nice clean rooms, great food
Genuine Expedia guest review
Other trip Mar 1, 2015
A Traveler
US
4.0 / 5Excellent
"Stay at Sonesta Bay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The most wonderful thing about this resort is the views and the location. Was within a ten minute walk to Shopping area in Phillipsburg. Was great to see the different Cruise ships come in and out. The food was generally good, especially the breakfast. Some of the staff were excellent and a few not very helpful. Our room was seldom cleaned before 3:30. If you wanted ice there was only one icemaker on the 2nd Floor. Enjoyed the Casino. I would say the entertainment was good and the activities were good. All in all, I would stay here again if I went to St. Martins because it was such a beautiful and convenient location. Loved every moment of our stay.
Genuine Expedia guest review
Other trip Feb 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Wonderful hotel everyone was helpful and friendly Food was great, a lot of choices, the deserts were to die for
Genuine Hotels.com guest review
6 night trip with friends Feb 15, 2015
DEBORAH
US
5.0 / 5Outstanding
"Second trip planning third"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The resort is very nice and staff is wonderful. It is a smaller resort close to town which is great for shopping or getting a drink on the Boardwalk.
Genuine Expedia guest review
Other trip Feb 24, 2015
Sandra
US
1.0 / 5Poor
"Awful hotel thank god for good friends!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Awful awful awful. Rude staff who seemed bothered to do their jobs. This includes: management, front desk, guest services, bartenders, services and maid service. Everyone was in a bad mood. No smiles, pleasentries or greetings even returned. The room was dated and slept on a pull down bed with a thin uncomfortable mattress. Room rarely cleaned and when it was cleaned it was not until 8-9 pm! We found a box of eaten chicken wings hidden in our room. The halls smelled like mold/mildew. We had money stolen from out room safe and they used an over ride code. Friends traveling and staying in hotel also had money stolen from their room safe. Management did a investigation that lasted 8 hours with the conclusion of we were mistaken. No apologies or owness of any issues with staff. Husband lost his wedding ring and when staff were alerted it went unnoticed as well. So glad we were with great friends it was the only saving grace.
Genuine Expedia guest review
Other trip Feb 24, 2015
Melissa
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was pleasant, food was good, room was clean but could use a few more activities.
Genuine Expedia guest review
Other trip Feb 18, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
overall my stay was okay. There was one troubling problem. Of the 8 days we were there we had trouble getting back into our room as our room key was not working. we complained to the front desk and were given new cards which would work for one or two entries into the room then again not allow us entry into our room. This problem continued for our entire stay.
Genuine Expedia guest review
Other trip Feb 17, 2015
Sal
US
3.0 / 5Good
"Hotel near where the cruise ships port."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The excursions were fun as well as shopping and watching the cruise ships arrive and leave on a daily basis. The drinks at the hotel are inconsistent and staff are slow to clear tables and seat people. Preferred our experience at Sonsesta Maho better as we were there twice during our visit.
Genuine Expedia guest review
Other trip Feb 2, 2015
A Traveler
US
4.0 / 5Excellent
"Sonesta"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great Hotel did the All Inclusive, nice staff and property
Genuine Hotels.com guest review
2 night romance trip Jan 25, 2015
Martin
US
4.0 / 5Excellent
"sonesta great bay"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
location is outstanding. while the room is a little tired, you do not need to be inside as the beach and pools are great. hotel staff is outstanding once they warm to you which is as easy as smiling and saying good morning. small tips go a long way and are earned by hard workers. Germain in the restaurant will keep you laughing. Agatha at check in is a pro especially with issues. Abel serves drinks with laughs and Nigel is a fun bartender at the beach bar. Short walks into town are healthy safe and enjoyable. Book oceanfront if you can as the rooms are quieter, served better, and you wake up looking at sunrise over a mountain top cascading into bay and beach. non oceanfront is noisy.
Genuine Expedia guest review
Other trip Jan 30, 2015
A Traveler
US
5.0 / 5Outstanding
"Beach Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The Sonesta Great Bay in St. Maarten is an excellent beach getaway. This is the second year that I have visited with friends and we specifically like the smaller facility (dining, beach and pools in close proximity to the room), the location of the facility (easy walking distance to shopping), the friendly staff (Nigel at the outdoor bar and Denroy who taught water aerobics). The resort has four restaurants and no reservations are required. Twice during the week the buffet was moved outdoors for poolside dining which was nice. There were also vendors that came twice during the week to sell merchandise near the pool deck. The food is plentiful and excellent. It would be nice if they had more beach chairs with umbrellas; in order to get an umbrella we had to get up early and "reserve" our chairs. Entertainment was fun but pretty standard for an all-inclusive (although I did really enjoy the acrobatics act near the end of our stay). Overall I think the resort was very nice for the money.
Genuine Expedia guest review
Other trip Jan 27, 2015
Tammy
US
1.0 / 5Poor
"Don't Stay Here"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
The location was excellent. Not all of the dining options were open everyday. Some days there was only one option for the entire resort. The food was bland at best and always the wrong temperature (i.e. food that was supposed to be hot was cold and vice versa). Our room did not look like the pictures and was rundown. The safe did not have a lock on it. We had to put our name on a waiting list to receive a lock, which we were granted the evening before our check-out. The staff was rude. The hotel parking lot was always full so we had to park our car down the street in an unmarked, unlit lot.
Genuine Expedia guest review
Other trip Jan 23, 2015
Jess
US
5.0 / 5Outstanding
"Great Place to Vacation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was our 4th year in a row to stay at the Sonesta Great Bay Resort. It is an adults only resort where you can enjoy a vacation without the irresponsible parents who turn their children loose on everyone else. It's an all inclusive resort where the food is great and plenty of available restaurant space to enjoy it. They have different food events on different nights on the patio. The staff is very friendly and helpful. The view of the beach on Great Bay is fantastic where you can see the cruise ships come in. There is entertainment on most nights. The resort is within walking distance down the beach to Phillipsburg, the capital of the Dutch side of the island. There are plenty of shops of all kinds, whether you are looking for t-shirts or beautiful jewelry. We always try to spend Saturdays at the airport where you can experience the planes coming in for a low landing over the Maho beach, or feeling the jet blast as you hang on the fence by the runway. In our stays here, we have taken the catamaran day cruise around the island, a sunset cruise on a 100' sailing ship and different land tours of the island. Our best tour was with a bartender at the resort seeing many of the local interest spots. We are all ready planning our trip there for next year.
Genuine Expedia guest review
Other trip Jan 22, 2015
Frank
US
4.0 / 5Excellent
"Good but Maho is much better"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
the staff was extremely courteous and nice. the food was ok. the vibe in the hotel was extremely dead and quiet. The Maho location is so much better.
Genuine Hotels.com guest review
4 night romance trip Jan 15, 2015
Luis
US
4.0 / 5Excellent
"Nice hotel. Beautiful view"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We had a great time at the Sonesta Great Bay. The location was nice for shopping in Phillipsburg. We enjoyed watching thr cruise ships come and go. Down side was the afternoon traffic to get back to the resort was horrible. All the cruise ship guests were trying to get back to there ships. The hotel could use some updating, but it was clean. I suggest staying above the third floor on the ocean side. The food was always good. Sometimes a little cold due to the open air dining, but you always had the other restaurant choices if you didn't want buffet. No reservations required. My husband liked the casual atmosphere. He never felt under dressed in khaki shorts and sandals. Overall I would go back.
Genuine Expedia guest review
Other trip Jan 18, 2015
Alisa
US
4.0 / 5Excellent
"Had a wonderful vacation at this resort!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We paid for the butler service and were happy to find that it was absolutely worth the money. We will now always choose and pay for butler service wherever we go if it is offered. It made all the difference in the world. I would not stay in the regular part of this hotel but enjoyed the one bedroom butler suite. It was a little small but very clean and comfortable. Our view was fantastic in room number 352. Food was very good but the quality of the drinks could improve. The drinks always seemed weak in flavor. The staff at this hotel is fantastic!
Genuine Expedia guest review
Other trip Jan 18, 2015
Dawn
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was by far amazing. I just want to complete survey but won't let me without adding more
Genuine Expedia guest review
Other trip Jan 15, 2015
A Traveler
US
4.0 / 5Excellent
"Great Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Great location, great employees, good food and booze. Best place to stay on Great Bay. You can walk into town and shop, beer in town is .99cents to $2. Great place for couples. Needed better beds though. We will return to the hotel.
Genuine Expedia guest review
Other trip Jan 14, 2015
Bob
US
3.0 / 5Good
"Not what we expected."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Food in all 3 restaurants was great. Beach was nice and plenty of chairs. Don't think they were at capacity. Service in lobby and buffet bar was excellent. Beach bar was terrible. They look at you, then either keep talking to each other or continue on a menial task. They serve only Heineken and coors light. No other options. Air conditioning didn't keep room cold. Said they had hospitality rooms to shower and change for hotel (late flight), or pay a fee for late check out. When asked for the room, they kept saying not available for 15 minutes. After 1/2 hour we used the bathrooms because we had a flight to catch. Wish I had paid the fee. Went to sister hotel (Maho) for a day and it was much nicer and friendlier, but they had lots of kids running around. In general, I thought the customer service was adequate, not good. Germain, in Waters Edge grill was excellent. Made us feel welcome. Small detail, but no tv's in any of the bars to watch the playoffs.
Genuine Hotels.com guest review
3 night family trip Jan 8, 2015
Pete
US
3.0 / 5Good
"decent hotel a bit run down, nice quiet location"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
All inclusive is nice, but food choices are limited, but ok. The ala carte upscale restaurant is nice, but same menu almost all of the time. Buffets are just ok. Waterside restaurant is the same every day, and only italian for dinner. We paid for an upgrade to grand ocean view 8 months before arriving, but didn't recieve it because of over booking, and the front desk (Vicki) was not helpful and was short with us. No refund offered. Put us in residence area away from main hotel and ammenities, told us it was a 1 bedroom, but was plain room. Also alot of kids in that area, even though resort is adult only, which is the reason we chose this place. The a/c didn't work and it took alot of complaining and a whole day lost fighting w managment trying to get it fixed, and would not move us to another room, even though there were alot vacant that were held for people arriving at later times, dates. There are no sit down bars, except for a lobby bar with 6 stools, and no places to sit with entertainment, other than near the pool evenings. No real entertainment, a piano bar maybe? The beach is very small, and beach chairs with umbrellas, and chairs around the pools are held with people putting towels on early in the am. BUT the help, for the most part are very helpful, accomodating and friendly. Specifically Patrizia, dining room, Maritza and Owen, lobby bar, a pool bar tender, Nigel (?), Marcia, and especially Innocent who was helping everywhere and always so nice to everyone.
Genuine Expedia guest review
Other trip Dec 28, 2014
nancy
US
4.0 / 5Excellent
"Relaxing resort by the Cove"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The Sonesta Resort Great Bay is a great place to come if you want to sit back, relax, have a drink and let the stress melt away. Although it is a smaller resort, the staff was very friendly and willing to go out of their way in order to make your stay an enjoyable one. We just happened to be unlucky enough to be there during a Hurricane but the bartender, Michael, and the waiter, Innocent, made sure that the guests remained calm and kept the drinks flowing so that people would still have a good time during the storm. My only complaints with the resort is that, because of the smaller size, there were only a couple of planned activities done and the rest of the day was left up to the guests with a few board games available. The second was that the outside music being played was often kept at a low volume so it was hard to enjoy. The last complaint is that there was very little information in how various processes , such as getting beach towels, worked and I ended up having to guess how things were done. Overall a great stay even during a Hurricane.
Genuine Expedia guest review
Other trip Oct 16, 2014
Andrew
US
5.0 / 5Outstanding
"fantastic staff, great beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Not a new hotel anymore, but the friendly staff more than makes up for it. Every single staff member went way beyond their duty to ensure the guests are happy. This was one of our best vacations ever.
Genuine Expedia guest review
Other trip Oct 13, 2014
isaac
US
5.0 / 5Outstanding
"The Greatest Vacation Ever !!! A Lovers place."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This resort is the place to fall in love all over again. The staff is warm and will help you with any thing you may want. The food is truly the best. The water is warm. Sun shines all the time. I'm going back. I have told lot's of people and I've only been home one day. This is A MUST DO !!!
Genuine Expedia guest review
Other trip Oct 13, 2014
George
US
4.0 / 5Excellent
"Our Vacation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We would recommend Sonesta Great Bay. We had a great experience. The staff was friendly. The food was good. Our room was very clean and the bed was comfortable. Saint Martin is beautiful!!!
Genuine Expedia guest review
Other trip Oct 8, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a relaxing and peaceful experience at sonesta. More entertainment is needed at nights. I enjoyed the food at the restaurant upstairs. Overall, it was a great experience. :) Thank you Sonesta !
Genuine Hotels.com guest review
5 night trip with friends Aug 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Honeymoon in St. Maarten (August 25-September 1)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Our stay at Sonesta Great Bay was incredible! It was the off season, so we practically had the entire resort to ourselves (with some other very fun and friendly guests!) We chose Sonesta Great Bay over the sister resort in Maho Beach, because of the beach and it's proximity to Phillipsburg, the capital. The hotel was within walking distance to Phillipsburg and it made for some quick, scenic (and very hot) walks to town whenever we liked. The pools were great, especially the infinity pool which looked out over the bay. Free lounge chairs, a swim up bar, towel service, what more could you ask for? We upgraded to an ocean view room, as the island view rooms are right next to a busy road and don't seem to have much of a view. Definitely recommend staying ocean view:) The great bay hotel seems to be a bit older and outdated than the Maho Beach but our room was very clean and the shower had GREAT water pressure. The food was incredible and despite the low attendance of guests, the staff still offered activities such as outdoor movies, live music, drinking games, and bingo. When staying at either Sonesta resorts, you can visit and use the amenities at both. Maho Beach is more upbeat, kid friendly, with a lot of night life and Great Bay is more low key, relaxing, and romantic. I highly recommend choosing Sonesta Great Bay
Genuine Expedia guest review
Other trip Sep 2, 2014
Jenny
US
1.0 / 5Poor
"checked in at 930pm and checked out at 1030am"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
very poor establishment, rooms are unlivable, food made us instantly sick, pool is lined in plastic, cheap alcohol
Genuine Expedia guest review
Other trip Aug 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Great for relaxation and shopping"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very relaxing and convenient location. It was a 10 minute walk to the shopping at Front Street and the view of Great Bay was fabulous especially when the cruise ships came into port. Food was great. The service was generally good. However Vicky at the front desk was exceptional. She went above and beyond to ensure we had a wonderful stay. There were renovations being done on some floors though.
Genuine Hotels.com guest review
4 night trip Aug 9, 2014
Narendra Supersad-Maharaj
US
5.0 / 5Outstanding
"beautiful resort with great amenities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff was so friendly and attentive, resort was beautiful with two pools a hot tub and beach access right there. Ocean view room well worth the money. All inclusive is the way to go, especially 18 ! So relaxing and quiet at night.
Genuine Expedia guest review
Other trip Aug 15, 2014
lauren
US
2.0 / 5Fair
"Needs renovation and better staff"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
St. Marrten is beautiful but staff is never consistent with service with the exception of Yemei (Jamie) at the front desk of Maho she was great! I stayed at both properties the shower handle came off in my hand when I turned it on at Greatbay so we moved to Maho.
Genuine Hotels.com guest review
9 night trip Jul 20, 2014
Imani
US
4.0 / 5Excellent
"Great overall experience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall great experience. Second time on hotel and definetely the have improved their guest hospitality, customer service, food quality (still some way to get to same level as other caribbean sites (San Juan, Punta Cana, etc), will definetely return...
Genuine Expedia guest review
Other trip Jul 28, 2014
Rodriguez
US
4.0 / 5Excellent
"Hotel On the Beach"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My husband and I stayed at Sonesta June 20-27-14. We thought the hotel was a little small at first but really enjoyed our stay. Met alot of people from all over the country and had alot of laugh with them. The Hotel staff overall was nice expecially Edwood the bell hop, and the front desk. Some of the bartenders expecially at the swimup bar were not so friendly. If you can ignore it, you'll have a great time. We requested a 2nd floor room and got a 5th floor room. Our room wasn't ready for 2 hrs, which I didn't mind since we were at the beach anyway, but my husband was not happy. We got in our room and were next to this area next to the hotel that wasn't so nice. My husband requested another room, but the room they gave us was worse. The Hotel staff couldn't be more nicer to accomidate us to find another room.
Genuine Expedia guest review
Other trip Jul 14, 2014
Nancy
US
4.0 / 5Excellent
"Loved the beach!!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The room was ok, we stayed in the older section of the hotel which was nice because it was quiet and was bad because it was a bit of a walk to get to anything and the elevator wasnt working which was a bit of annoying. The beach was amazing although the chairs on the beach were not really comfortable at all when you like to spend hours on the beach reading like i do. A few days there was drink service on the beach which was great but it was inconsistent which wasn't great. The resort is very quiet and Philipsburg closes very early so if you are interested in a night life but you want to stay near Philipsburg (for shopping and within walking distance although an 8 dollar cab ride will take you the beginning of Front Street and then you can walk and shop your way back to the resort) you can go to the sister resort at night ($20 cab trip) which is much more upbeat at night and the casino was fun!! Breakfast was awesome (get there early everything tastes better), dinner was ok most nights and really good one or two nights. Ask for a rum floater if your drinking frozen drinks kicks them a notch. Overall it was wonderful, look what can be bad about being on an island with beautiful surroundings however there were little things that could be updated/changed to take this resort to the next level.
Genuine Expedia guest review
Other trip Jul 9, 2014
A Traveler
US
4.0 / 5Excellent
"Great time but...."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was excellent, very friendly and attentive. The all-inclusive was well worth it. Housekeeping cleaned the room every day, but didn't change the sheets every day. The last night we were there they had a private event that guest were told not very nicely might I had were not allowed to attend which was ok but it took over the whole outside area. I think they could have had it in the ball room or somewhere else so the guest could have enjoyed the outside area especially it being our last night there, many were not happy and it was very disappointing. The casino was nothing like the pictures showed. The beach was also not like the pictures showed, it was very rocky.
Genuine Expedia guest review
Other trip Jul 9, 2014
Paggs
US
4.0 / 5Excellent
"Excellent location, great food, service is ok"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Overall a good value. Excellent location - short walk down the beach to bars/shopping. The food was much better than average with plenty of variety. The service level of the staff was varied but not a major drawback.
Genuine Expedia guest review
Other trip Jul 8, 2014
Mark
US
5.0 / 5Outstanding
"Great place!! Would recommend to everyone!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had a wonderful vacation at the Sonesta Great Bay!! No complaints!! Food was great, drinks were great, always something going on -- loved the pool bar, water aerobics every morning (thanks Denroy!), Manager's Reception, Chocolate Night --- so good and so much fun. Games, bands, etc. Felt like I was on a cruise. And, no one under 18 is perfect for me!!
Genuine Expedia guest review
Other trip Jul 7, 2014
Barbara
US
4.0 / 5Excellent
"Best stay. Good food good staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful location. Good food. Friendly staff. Needs more activities.
Genuine Expedia guest review
Other trip Jun 30, 2014
retired like to
US
4.0 / 5Excellent
"Nice hotel with a beautiful beach view"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Overall experience was very good. The pool/beach area was great except getting into the water from the beach was challenging, very steep and rough. Tough to get into the water. The pools were great. Breakfast and lunch buffets were awesome. Best food though was in the formal restaurant. Casino was disappointing. Water pressure iffy and sometimes brown. Most of the staff was friendly. Caution when booking excursions. Be clear about transportation to the venue.
Genuine Expedia guest review
Other trip Jun 30, 2014
MCO
US
3.0 / 5Good
"Nice hotel on a very good speech"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel offers a good value for the price . The beach is outstanding with plenty of umbrellas and chairs.Hotel staff were very good.Food was plenty in the all inclusive package
Genuine Expedia guest review
Other trip Jun 29, 2014
MikeGC
US
3.0 / 5Good
"Average hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Nice hotel located on the beach, however not in an area to walk around at night. Hotel staff is pleasant.
Genuine Expedia guest review
Other trip Jun 22, 2014
A Traveler
US
4.0 / 5Excellent
"Nice staff, good location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a good experience at the hotel. Staff were really nice, good service. Confortable Room. Good location and bars and buffet works well. We appreciate a lot Mrs June service at the Restaurant and People who clean the rooms.
Genuine Expedia guest review
Other trip Jun 22, 2014
ebastian
US
3.0 / 5Good
"Nice"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Nice hotel but water is dirty and rooms are old - staff is nice yet they actually hang out and eat with people which is odd but ok. Bartenders are very nice
Genuine Expedia guest review
Other trip Jun 21, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Pretty good...When busy...too busy...but pretty good overall
Genuine Expedia guest review
Other trip Jun 17, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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