The stay was brief, and everything except the parking lot was good. It needed to be plowed more, but it has been a snowy winter.Genuine Hotels.com guest review
"Disappointed in Hotels.com"
got ther expecting I would get a king bed instead we got two twins or fuls not sure Hotel told us we didn't book through them and it was the last room more or less tough!Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Mr. Adams, Thank you so much for your candid comments. We do strive to provide the best accommodations for our guests. Over the last several weeks, the city of Grand Rapids as a whole has been very busy and we have experienced many nights when we have been full to capacity. It is our intention to accommodate our guests requests for bed types. However, we are not always able to honor specific requests. It is common in the industry to guarantee a room but not the exact type. The booking method does impact how our inventory is accessed. I do agree, however, that my team should have been more tactful whether we had 1 or 100 rooms unoccupied. I appreciated your feedback and wish you safe travels in the future.
Hotel was clean and pool was nicely warm. Weekend drinkers frequent place because of proximity tonightlife, but staff reels them in when they get loud. I would stay here again.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Jeremy, Thank you for your kind words and posting. We are fortunate to have a great location that offers our guests a variety of night life. Our overnight team understands that many celebrations are taking place among our guests. Being respectful of these special events and our guests that desire a nice quiet room requires many conversations. Thank you for acknowledging their efforts. I can't wait to share your comments with them. Thank you again and happy travels to you!
"Clean & Comfortable"
The bed & pillows were very comfortable & the staff was friendly.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Hello Ruth, Thank you for taking the time to post your review of the hotel. We truly appreciate the 5 stars and nice comments. We, too, are thrilled with the new pillow standards from Holiday Inn. A very nice increase in quality and made from recycled plastic bottles to protect the environment too! Thanks again and safe travels to you and your family!
"pool out of service since dec"
Ok hotel. Best deal downtownGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Dub, I do apologize that our pool was being re-painted during your stay. We do our very best to perform maintenance when our occupancy is low in an effort to keep the inconvenience to a minimum. I am pleased to learn that you felt the hotel was acceptable and a great value. We hope to see you again in the future. By the way, the pool is at the perfect temperature!
"Close to the Intersection"
Close to the venue we were seeing. Surprised to find open bar and food when we returned. Nice!Genuine Hotels.com guest review
Comfortable beds. Room temperature easy to adjust. The shower had rust stains at the side bar handles.No shuttle bus which seems a disadvantage to me. Staff was pleasant. A refrigerator in the room would be nice. The ice machine on 4 was slow to give ice and when it did it was dirty.Genuine Hotels.com guest review
"Close to sites and free parking"
Had a great time in Grand Rapids. Didn't get in the car once the whole weekend. Pool was just drained and filled the day before so it was warm and clean. Had it to ourselves most of the time. This was my second time back with 3 yrs between stays.Genuine Hotels.com guest review
Normally Holiday Inns have comfortable beds but due to this location I have stayed at this one before and the beds are just too hard. We all woke up frequently to roll over cause our side hurt. Also, no breakfast and the rest. on site was not equipped to handle a full hotel. If you just need a quick stay it will do, otherwise I might look for more comfortable […] arrangements Read moreGenuine Hotels.com guest review
Pool was closed temporarily for pH issues, reopened at 3pm, but was so overcrowded with teenagers that my children couldn't swim.Genuine Hotels.com guest review
"Walking distance to venue in Grand Rapids"
Everything was great about the hotel. Friendly staff, comfort and close to venue downtown. Nice to be able to eat breakfast at restaurant on site before heading home. Huge bathroom!Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Jackie/Madison, From start to finish, it sounds like you truly enjoyed your stay in Grand Rapids! We greatly appreciate your selecting our Holiday Inn and hope to have the honor of welcoming you again in the future. Safe Travels to you and stay warm!
"A stone's throw from the Grand Rapids Museum"
Our entire family had an enjoyable stay and were so grateful for free parking. We had an event at the Grand Rapids Museum, and it was literally just across the street. This was fantastic! I really enjoyed visiting some of the local restaurants, too - the B.O.B. and the Sundance Grill. The staff was very friendly, and the room was just fine.Genuine Hotels.com guest review
"Consistently wonderful, great location"
With a son in undergrad and grad school at GVSU, we are in GR frequently and stay here nearly every time. The staff is very courteous, check-ins are quick, the pool is clean. The rooms are spacious and include a desk and 2 armchairs. It is right off the highway and only a 2-block walk to many restaurants including the Chop House and Ruth's Chris along […] with many bars. The hotel also offers a small convenience store, bar and restaurant. It is a wonderful place to stay. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Julie, Thank you so much for your posting and kind words. The "consistently" is music to our ears. Providing great service is one thing but having a guest that feels we provide it consistently is truly the goal. We appreciate you staying with us and hope that Grand Rapids and GVSU will be on your travel list for alumni events for many years. Happy New Year to you and your family!
Front desk personal were snotty and rude.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Bob - I do apologize that our team did not use their hospitality skills during your stay. We share all our guest's comments with our team and design our training programs with comments like yours in mind. I thank you for bringing your experience to my attention. I hope that you might give us another opportunity to provide you with true hospitality. In the meantime, best wishes for a safe, happy, and healthy 2014.
"Great value for cost & pleasant stay"
Attending an event in downtown GR and wanted to be able to walk. This hotel is within walking distance, includes free parking and was a great place to stay.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Lady Bug, Thank you for posting your comments about our hotel. We love the fact that our location offers so many of our guests the opportunity to walk to their downtown events! Our free parking offers a savings and our location saves time and protects our environment! Thank you for helping us in our sustainability efforts. We look forward to your next visit.
"Nicely renovated but thin walls"
This is a nice modern hotel with clean rooms. For some reason my non-smoking room smelled like smoke though and the walls are pretty thin that you can hear what your neighbors are doing. It's quite a hike to walk to the downtown bars and restaurants (about 15 mins) but was only an $8 taxi ride with tip. The service at the restaurant in the hotel is […] super slow. I would've rather gone to the Big Boy across the way for breakfast instead. I feel that $150/night is overpriced. Read moreGenuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Brittany, Thank you for taking the time to express your concerns with our hotel. My apologies to you for not reaching your expectations. We are constantly looking for feedback from our guests to focus on areas that are disappointing. Our attention will be directed to our restaurant and housekeeping team and our attention to detail. Your comments are truly appreciated. Safe Travels to you!
"to much noise front desk didnt care"
we were put an the 8th floor right next to the elavator thats all we heard all night long was the said and cables . told the front desk and they said sorry but cant do any thing . Ive stayed there befor and liked the place but will look at other places first would not tell any one stay there any moreGenuine Expedia guest review
"Ideal for cost"
I asked for a room on the other side of the highway because the last time I stayed there it was loud. I had a really good nights sleep even though the bed was a tad bit too hard. The hotel is with walking distance to many things and it is always fun visiting the museum right across the street in the morning after checking out. Easy access to rooms with […] luggage from the lot. Comfortable cozy atmosphere, and really nice restaurant that is affordable. I forgot my toothbrush and the desk gave me complimentary brush and paste. There is also a lil store next to the restaurant that sells small items. Really helped me out with my sinus trouble and congestion, since they sold antihistamine. Read moreGenuine Expedia guest review
Can't complain decent location and nice room. Walk to GR Brewing, Hopcat, BOB and Founders.Genuine Hotels.com guest review
"Nice hotel close to downtown"
This hotel is very comfortable and within walking distance to many restaurants.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown We truly appreciate your post and your business. Your kind words will inspire our team to continue their attention to detail. Safe Travels to you!
"Close to everything"
My husband and I went for a short trip to try out the breweries. It was conveniently close to the highway and located within all the areas we were visiting.Genuine Expedia guest review
"Hotel - Grand Rapids"
Staff was very polite. Multiple interaction points and always great!Genuine Expedia guest review
"Great Location but Issues"
Overall the stay at the Holiday Inn downtown Grand Rapids was good given the great location to downtown areas of interest. We were there for the GR Marathon the weekend of October 19-20, and you couldn't find a closer location to the start line (5 min walk). The hotel seems to have been recently remodeled and the rooms are generally clean. The pool […] and whirlpool are on the small side, yet were well kept and clean. The rooms themselves are on the small side for sure, and the bathroom was tiny. The rooms DO NOT come with a refrigerator. You can get one if you are willing to pay the $5 fee and arrive early enough. Also, in-room Wifi is free, HOWEVER, it is unusable because it is so very slow. We literally had to use our 4G to stay online as the Wifi was so badly slow. Other than these drawbacks, the hotel is in a great location right next to the Ford and GR museums. Read moreGenuine Hotels.com guest review
"HORRIBLE SERVICE! NOT WORTH THE MONEY!!!!"
Room was tiny, my girlfriends & I stayed her for my bachlorette party. There was no room, the bathroom was smaller then my 1/2 bath at home. Housekeeping kept knocking (4 times prior to checkout time) wanting to clean our room, we told them each time we were not checking out until check out time but they just kept coming. One of the house keepers was […] very rude when I told her we were staying til checkout, she rolled her eyes & just walked away. Still waiting to hear back form Hotel Manager to make it right. Do yourself a favor & stay at the JW down the street. Read moreGenuine Hotels.com guest review
"Good location, one night stay"
My husband and I were very pleased with this Holiday Inn. The room was very clean and the bed & pillows were very comfortable. The front desk staff was very nice and they even called our room later to make sure everything was ok. The only complaint would be that the room was pretty small and for the price, it would have been nice to have a continental […] breakfast. Then right when we were ready to check out, we found out the elevators were broken down. We had to find the staff elevator to use and ended up going through the laundry area. Read moreGenuine Hotels.com guest review
"walking distance from many sights and eateries"
Hotel was great, the trip just didn't last long enough and I can't wait to go back!Genuine Hotels.com guest review
"Nice hotel. Great location."
Very clean. Good service and location.Genuine Hotels.com guest review
I've been coming to GR since 1998 and this was my first stay at this hotel. The location downtown is great during Artprize and when the weather is good. I was surprised by how samll the bedrooms were and the noise from de adjacent freeway. The restaurant was very good and the waiters very friendly.Genuine Hotels.com guest review
Great location for Artprize which allowed us to walk to most venues. Friendly and helpful staff.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown We appreciate your choosing Holiday Inn Grand Rapids Downtown. There is always something interesting taking place in the city. Feel free to reach out to our staff. They would be happy to hit all the event highlights with you!
"Nice hotel, walking distance from DeVos Place"
The staff was very friendly. Breakfast was reasonably priced. Nice 10-15 minute walk across Pearl St bridge to get to DeVos Place.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown A friendly smile and great food at a good price is just part of what you find at the Holiday Inn Grand Rapids Downtown. Thank you for taking the time to share your experience with other Expedia Travelers! We look forward to your next stay.
"Do it the easy way"
It is an easy "off the freeway" to reach this attractive hotel that has free parking. The location across the street from both The Gerald Ford Museum and The Grand Rapids Museum make this a perfect place stay. The Grand Rapids Museum of Art is just a short walk away across the river. The café was a fine place for breakfast. The entire hotel is very […] attractively decorated. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Jane, We love your descriptor....Yes, absolutely Stay Uncomplicated! Our location, free parking, great food and great team are our best attributes. Just delighted to learn your experience was perfect. Hope to see you again soon....Safe Travels!
LOVED IT!!!!Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown So glad to hear this....that's the brand's goal --- GREAT HOTELS, GUESTS LOVE! Hope to see you again soon!
"Easy access and close to downtown"
This Holiday Inn was : - Reasonably priced. - Close to the city - on the river next to the Ford Museum, City Museum, and a short walk to downtown Grand Rapids. - Easy to get to - Decent sized rooms with useful kitchenette. The staff were very friendly and helpful.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Matt, We were excited to see that your stay at our Holiday Inn was 5 Stars! Our location in the city makes a great home base no matter what your interests might be. We believe our staff makes the difference with service and value. They make us proud every day. Thanks again and Safe Travels to you!
I have no complaints. The rooms were nice, and the staff was very helpful and extremely nice. The location was great. It was a beautiful walk through the park across the street. Or over the bridge to go downtown more.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Teena, We appreciate your comments and posting! Thank you for reminding us that Grand Rapids is a beautiful place to live and work! The Leadership Team is grateful every day for the fabulous staff we have the good fortune to work with daily.
"Great staff (front desk through to the floor staff"
The hotel was right in the middle of downtown within walking distance of a lot of attractions. The hotel was very clean and we made many requests of the front desk and were amazed how quickly the staff responded each time.Genuine Expedia guest review
"Nice hotel close to everything"
It was the perfect hotel for our self-tour of Beer City USA! We never needed a car to see everything we came to see, plus we could walk to shops and restaurants.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Christie, Thank you so much for posting your review! We are thrilled that our Holiday Inn in downtown Grand Rapids was the perfect place to start and end your day! We hope you will come back to Grand Rapids again soon! Our local brewers are always dreaming up a new recipe!
"Great location. Walking distance to downtown."
The only complaint I have is they had to turn the water off from 11:00 a.m. to 4:00 p.m. My friend and I were there on vacation so that caused an inconvenience. I rated the room a 3 because for a two double bed room there should be two sinks or a vanity mirror.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown We do apologize for the need to turn off the water. Unfortunately, at times, major upgrades and repairs do require that our water service is suspended for a short time. I would welcome any suggestions that you might care to share with me on how to minimize the inconvenience. Perhaps we need to do more than the pre-notifications and having bottled water available for our guests. I hope that you might give us another opportunity to extend our hospitality to you again in the future.
"Great Downtown Location"
We attended a conference at the Amway and booked this hotel when the Amway was filled. We saved alot of money and the location was excellent. Right on the river and a quick walk to all downtown attractions. Unfortunately, we were there only overnight and didn't test out the pool, fitness room or restaurant so can't comment on those. We would book here […] again in a heartbeat if returning to Grand Rapids. Read moreGenuine Expedia guest review
"Golf, dining and shopping"
This hotel is very conveniently located and well priced for that location. Linen are soft and comfortable. There is no sink in the commode and shower area and the counter around the sink outside the bathroom is small. Light switch for toilet area is located near the entry door. That is just crazy! If you get up to go to the bathroom during the night […] you will awaken your companion by turning on the light. A/C is loud but typical for a hotel room. Complaints are small. We all enjoyed the hotel. Read moreGenuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Cindy, Thank you for taking the time to post a review. We appreciate your candid comments and have to admit that there are a couple unique features we are working on eliminating. One item we are proud of as part of our sustainability program is our Ozone machine. This has a big impact on our ability to maintain the softness of our linen. Perhaps the next time you return, we will have made more changes that we make your stay even better! Safe Travels!
"Very happy; would stay again"
Good business trip hotel conveniently located along Rt#131. Within walking distance to downtown restaurantsGenuine Hotels.com guest review
"Great for Business"
This Holiday Inn was very nice. I was put in a Handicapped room with no prior notice, actually no notice at all until I walked into the room. So that was a little annoying due to the shower.Other than that, I had a great stay. Very clean, friendly staff, great pool and nice fitness center. No fridge in my room so that was a little disappointing but […] not a huge deal. They do have bikes that all hotel guests can use to ride around the downtown area! Very cool! And this is a great location! Within walking distance to many area coffee shops, restaurants, businesses, etc. And free parking! Overall great value and very clean and comfortable. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Ashlee, Thank you for such a glowing review! We appreciate your detailed comments and the mention of our complimentary bikes. This is a feature at every hotel our management group owns - something we think is a cool way to see the cities and promote sustainability. I also appreciate you mentioning the ADA room assignment. During high occupancy, we often find the need to assign ADA rooms to guests that didn't particularly request the added features. In the future, we will mention it to guests prior to them opening the guest room door. Have a great day! Thanks again for the review, we appreciate it!
"HOTEL IS WITHIN WALKING DISTANCE OF DOWNTOWN"
GREAT SERVICE - FRONT DESK STAFF WAS VERY HELPFUL. I LEFT A PACKAGE FOR A FRIEND AT THE FRONT DESK AND SHE WAS ABLE TO GET THE PACKAGE WITH NO ISSUES.Genuine Hotels.com guest review
The hotel was clean and comfortable and the staff were very accommodating. I would list only two minor downsides, the room was small and the bathroom did not have an extractor fan. The location was good for downtown Grand Rapids. Grand Rapids has some good pubs and restaurants, however, there is no downtown shopping.Genuine Hotels.com guest review
"Very convenient to local restaurants"
It was a great place to stay. Nice pool, great locationGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown We appreciate your review! Great Hotel Guests Love is our motto! We will continue to work hard to maintain it! Safe Travels!
"As expected; few issues."
I was in Grand Rapids for 3 days for a business conference in August of 2013. The Grand Rapids Holiday Inn offered better rates than other hotels located in the downtown area, although it was a short walk to the conference area. The room was comfortable, albeit small. I was given a handicap room, though not requested. The bathroom could've used a bit […] of work. The toilet wasn't built properly and the tank leaked.The bathroom started to smell quite rank on the second day, especially the shower. Overall, it wasn't a bad experience, and I would probably stay there again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown T. Robert, Thank you for sharing your experience with us and other Expedia members. I appreciate you bringing the toilet concern to our attention. I do apologize that we released the room in an unsatisfactory condition. Our engineering team and housekeeping teams will address your concerns and bring this room back to the appropriate condition. I hope that you will give us another opportunity when you are next in Grand Rapids. Safe Travels to you!
The room was very small and had reserved a queen size but after arrival none were left. Restaurant was a nightmare they were out of a lot and kept changing our order. Also the only extra toiletry provided in our room was one bar of soap. For the price of the room it did not come with a frige or microwave. Very disappointing. Also no continental breakfast […] offered. Read moreGenuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Dissatisfied, I was disappointed to learn that your stay was less than what you expected. Please know that we review and discuss each posting and will take steps to make adjustments in our business practices. Thank you for bringing your concerns to our attention.
"Stay was ok"
Overall, stay was OK- initially there was a terrible smell in hallway. Dissipated by day 2. Hotel staff were nice, but not overly friendly.Genuine Expedia guest review
Great experience. Close to most of the venues we planned to visit. Nice accomomdations, restaurant had great food. Hotel staff was very pleasant!Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Christine, Looks like your were experiencing Grand Rapids in a new way! With life as busy as it is, we often forget to appreciate what a great city we have --- impressive yet cozy! Thank you for selecting our hotel for the many great ones in Kent County! We appreciate your business and nice review. The restaurant and lounge are launching some new menu items and specials. Don't be a stranger, come visit us often!
"Nice place! Lots to do in the immediate area."
We were there for a group event and were very pleased with both the facility and staff. Decor and cleanliness all top rate. Staff polite, friendly and eager to help. One evening we all ate at Charley's Crab and the hotel manager arranged for dessert for all of us. A lovely touch! The only downfall, hotel wise, is that the rooms are a bit small and afford […] little privacy for personal care issues. The on site lounge and restaurant are a huge plus!! The food was excellent, the service was great!! Only criticism is this... I ordered a wedge salad. What I expected was the standard size wedge of lettuce. What I got was at least half a head of lettuce cut into two large pieces in a very large bowl. I asked the server if this was normal and she said it is. What a waste of product!!! Way too large a serving and I have to assume they are throwing out a ton of fresh produce which is a shame. All and all, a great experience!! Thank you!! Read moreGenuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown SLR - Thank you so much for the comments about your stay in Grand Rapids and our Holiday Inn. We truly believe that our team is what makes the difference and your comments indicate we hit the mark. We do understand your comments relating to our bathroom layout. The hotel was built in the late 1980's when the vanity outside the bath area was quite common. The "Wedge Salad" is a new menu items for us and we are happy to have your critique. Our intention was to have the salad provide more of an entrée size portion. We will certainly monitor further comments and waste. The portion size is now on everyone's mind to assess. We would certainly love to have you back at the hotel the next time you are in Michigan. In the meantime, safe travels
Had a nice stay here for one night. The room was clean and I was able to check in early. We walked downtown to dinner. There were many restaurants and bars nearby. We ordered room service in the morning for breakfast and the food was great. Overall, it was a great stay.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Rachel - You are right, there are so many places to visit and things to do in Grand Rapids...many of them are free of charge also. We are delighted to know that your overnight stay and breakfast were just what you were looking for. We will be looking forward to your next visit to Holiday Inn Grand Rapids Downtown. Please be sure to ask our team what their "hidden gem" for the city is! Safe Travels to you!
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