"Expected more for the money."
The bathroom had no exhaust fan. No refrigerator or microwave.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Dear Pablo, Thank you for taking the time to review our hotel. For your next trip, we do offer several different room types based on what our guests are looking for, some of which include microwaves and refrigerators. We also have additional microwaves and refrigerators available upon request to be delivered to a guest room that does not already have them in it. We certainly hope to see you again soon!
Excellent Location. Walking distance to everything. This must be why this hotel is priced what it is. The rooms were very clean, but very small! I couldnt believe how small the room and bathroom was. Made it kind of uncomfortable to be in. Friendly check in people and clean, but overall I think it is way overpriced.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room size. We value your comments and welcome the opportunity to serve you again.
Rooms were very dated, and beds were tiny. It was a last resort to stay her because our friends were at a different hotel. Ok, but overpriced and dated. Off the beaten path of downtown area.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Dear Candice, Thank you for taking the time to review your stay with us. I am sorry to hear that you did not enjoy your stay with us. We do offer a variety of different room types available at our hotel that have either double beds or king beds. Safe travels!
"Very pleasant stay"
We came to Grand Rapids to attend a concert at VanAndel Arena. The hotel was very easy to find, directly off the highway. Check in as quick and easy. I was a little schocked to find out that I had to pay an extra $25 for "incidentals" on top of the almost $200 I had already paid for the room. The room was very clean and comfortable and quiet. Our one […] disappointment was that our room had no refrigerator or microwave, which we had came prepared to have. There were plenty of dining options within walking distance. It was a very short, easy walk from the back door of the hotel to the arena for the concert. We felt completely safe the entire time. Will definitely stay again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Dear June, Thank you for taking the time to review our hotel! I am glad you enjoyed your stay with us - and the $25.00 when you check in is just an authorization in case you decided to charge anything to your room and if not, that drops off after we check you out! For your next stay, we do offer many different room types, and all of our feature rooms include both a microwave and a refrigerator. We look forward to seeing you again soon!
Beds were oldGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the mattress in your room. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.
Stayed here for a GR Griffins game with my girlfriend for her birthday. The hotel was nice, also the staff was very friendly and accommodating. My only complaint is that the bed was slightly small and somewhat uncomfortable in my opinion. But other than that it was a great place to stay because of its walking proximity to the downtown GR area.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Thank you for taking the time to post about your stay with us! I am so glad to hear that you enjoyed our staff and accommodations - and rest assured, we are currently in the process of replacing all of our king sized mattresses! So we hope to see you again soon so you can try one out! Safe travels!
Stay was decent. We were woken up at 6am by a fire alarm which was a hassle. We all stood in the lobby not knowing what was going on. Once the fire department arrived, we were still told nothing. I didn't really feel like the situation was handled correctly. Other than that, nice hotel.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Dear Christine, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
We had a great visit, the hotel was close to every thing we wanted to do. The staff was professional and the hotel and room were nicely appointed and clean.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown I am so delighted to hear you had such a wonderful time exploring Grand Rapids. I agree, our staff is phenomenal! We hope to see you again soon - safe travels!
"Girls Night Out"
We had tickets to a Cher concert that was cancelled. We decided to continue with our girls night out anyway. We enjoyed our stay at the Holiday Inn very much. We had an afternoon drink in the lobby bar and the bartender was friendly and fun.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown How great that you were able to enjoy your girls' night out even though your original plans fell through! Don't forget we have happy hour from 4-6 in the Pearl Street Lounge!
"Small rooms, incompetent desk people, no breakfast"
Fun in Grand RapidsGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Thank you for taking the time to review our property. I am so sorry to hear that your recent stay with us met neither nor your our expectations! We do, however, offer a delicious full-service breakfast each morning in the Pearl Street Grill! Thank you again, and safe travels!
"Decent option for stay in Downtown Grand Rapids"
Friendly staff. Decent hotel, overall. Would stay again...Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Dear Doug, Thank you for taking the time to post about your recent stay with us! So glad to hear that you enjoyed your stay, and I will be sure to pass along your comments to our staff! Safe travels!
"Convenient hotel in downtown Grand Rapids"
This hotel makes staying in downtown Grand Rapids very easy. It is walking distance to everything and has free parking and free wifi. It's also very close to the highway.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown I am so glad to hear that you enjoyed your stay with us, and thank you for posting about our hotel. Safe travels!
We went to stay here to celebrate my birthday downtown without my kids. The hotel staff was wonderful! The bed and pillows were so comfy. They even called our room after we got in there to make sure everything was up to par. Of course it was! Have no complaints and it was free parking. Most downtown were not.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Dear David, I am so glad to hear you thoroughly enjoyed your stay with us! We agree, our free parking is a nice bonus when considering hotels downtown. Hope you had a terrific birthday celebration and we hope to see you again soon!
"Nice for the price."
Rooms was clean. Check in staff was attentive. Heater didn't work and had to leave room and wait for service. We were provided with drinks and appetizers while we waited, that was nice. Bathroom was extremely small. Breakfast service was very slow and food was cold when delivered. Overall it was a mixed bag.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Thank you for taking the time to post your comments about our hotel. I was sorry to hear that your stay seemed a bit inconsistent! I hope you will return to allow us to show you that that is not what we expect of our service!
Mattress was very poor Room in winter too hot, couldn't open window or get air conditioning on.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Dear Dwight, Thank you for taking the time to post your comments about your stay. I am sorry to hear that your stay was not what you expected. We are currently in the process of having all of our king mattresses replaced, though, so we hope you will be back again to try the new ones out! Safe travels!
"Close to downtown"
We were only passing thru but very much enjoyed being close to downtown.Genuine Expedia guest review
"Great hotel in a terrific part of Grand Rapids."
The only negative comment I have is the price. It was cheaper than the upscale hotels that are close by, but still a bit pricey.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Thank you for taking the time to review our hotel. I am glad to hear you enjoyed your stay! Safe travels!
"well worth considering"
Good for its proximity to museums and city centre . Room was fine but slightly tired with the net curtains in particular needed cleaning . Free parking which was very helpful giving the locationGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Thank you for taking the time to post your comments about our hotel! As the only downtown hotel that offers free parking, it makes exploring downtown Grand Rapids a breeze! Safe travels!
"Great location. Great service"
The stay is great. The staff even upgraded from one bed to two beds for us. Very great service.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown How great to hear that you enjoyed your service during your stay with us! Thank you for your comments, and safe travels!
Very noisy at night. Did not sleep well. Entire floor smelled of cigarettes.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Dear kp, Thank you for taking the time to review our hotel. I am very sorry to hear that your stay with us was anything less than extraordinary. I hope upon your return to Grand Rapids, you give us the opportunity to show you that the noise and cigarette smell during your stay is out of the ordinary for us. Thank you again - safe travels!
"Good price and a great location"
Would definitely stay here again. Easy walk to everything in city center.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Dear Frank, Thank you for taking the time to post a review about our hotel! I am glad you enjoyed your stay. Safe travels!
"Nice hotel close to everything"
Convenient location close to everything downtown. Friendly staff. Great local beers on draft in lobby bar.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Dear Rita, I am so glad to hear you enjoyed your stay, and our Pearl Street Lounge! Be sure to stop and visit us again - we are currently in the process of updating our beer lines to include even more local beers! Safe travels!
"hotel next to Grand River"
Spent 5 days for a conference nearby. The staff was extremely friendly and accommodating. The service was impeccable.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Dear J, I am so glad to hear that you enjoyed your stay, and especially our staff! Thank you for taking the time to review our hotel - safe travels!
"Oct. Artprize Visit"
Very friendly service, very nice lobby and restaurant. Room was so-so - bed old, window leaked (it was raining) and the safe malfuncioned, they could not fix it. But overall not bad, just needs better updating in the rooms. Great location too.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown I am sorry to hear that there were some problems with your room, but hope that the service and restaurant made up for it! We hope to see you again soon!
"Art Prize Weekend"
Great time. Hotel staff was excellent. Very nice. With going green hotels now have room sensors that shut off AC and fan. Room was stuffy without fan being able to run more. Was time to change shower curtain. Overall no probkems. Will come back.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Thank you for your candid review of our hotel! We hope to see you again soon - safe travels!
"Everything was great!"
Everything was great! The location was perfect!! Everything was clean and the staff was VERY helpful!Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown I am so glad to hear that you thoroughly enjoyed your stay! We hope to see you again soon! Safe travels -
Room was terrific, but elevator arrival "ding-ding" right across from my door was very annoying. Need to turn down the volume! Long wait for breakfast table at 8:00 a.m. had lots of people heading out the door for other options. Don't offer a breakfast discount if you can't seat people promptly.Genuine Hotels.com guest review
First room view was nice, room looked great, smell was not. My husband thought it smelled like cigars. We called front desk, switched us to a nice room. Bed was GREAT. Room was clean. The luggage holder was broken. Could not use. Ran out of toilet paper, had to go get some from front desk. Wasn't sure why housekeeping didn't replenish...other then that, […] staff was friendly and accommodating. I slept GREAT! I would definitely stay again. Happy hour was nice. Barmaid was very nice and professional. Dinner was great at the hotel. Everything is walking distance. Great town and great place to stay! Read moreGenuine Hotels.com guest review
After the first night we requested a relocation away from the elevator. The front desk staff took care of our request without a problem! The placed us on the same floor and the room location was perfect! Great location to access downtown businesses and sites! Easy walk to Van Andel Arena, Ford Museum and other attractions! Easy FREE parking which is […] rare in the city! Read moreGenuine Expedia guest review
"Nice hotel close to everything"
Check-in was orderly, staff professional and friendly, and this hotel is near a number of interesting things (museum, restaurants, etc.). It is not cheap, and when I tried to extend my stay I was told that I could wait for a cancellation but that they had every room reserved, so that was a little inconvenient but shows how popular they are. Parking […] is good, very is nice, I stay here every time I visit GR. Read moreGenuine Expedia guest review
"Great location, good value"
Hotel is very clean, fairly updated and extremely conveniently located. My only complaint is that the bed was like sleeping on a wooden plank. I might explore other options next time I visit Grand Rapids just because of the awful mattress.Genuine Hotels.com guest review
"Great locaation, above average hotel"
We wanted to try a few breweries in grand rapids and stayed here for a night during the labor day weekend. The location was great. We ended up getting the handicapped accessible room that was right next to the elevator. But it did not seem to make a difference in terms of noise / disturbance. Overall a good very good experience.Genuine Hotels.com guest review
"Hotel Door Left Open"
Overall I was very satisfied with our trip and stay until the last day. I attended a wedding with my family on Sunday night. When my sons and I returned to our room, we found that the door was ajar. This doesn't usually happen in hotels because the doors shut so hard. Well, we had noticed that the door needed a little push each time to get it to latch. […] The last people to be in the room was housekeeping. After they left, the door was visibly ajar. Thankfully nothing of ours was taken. Still a bit unnerving when coming back with two young boys. Then as I climbed into bed, I found they had made the bed without putting the comforter on, just two sheets. When I called housekeeping they brought up a blanket, not the comforter. When she returned with the comforter, she brought a king size, rather than a double. Plus I was left to make it myself. A bit of a disappointment after our weekend stay. Read moreGenuine Hotels.com guest review
"Overnight business trip"
Great service from the staff, good location for all things downtown, several craft breweries less than a mile from hotel. Room was clean and quiet. Breakfast at the restaurant was good and reasonably priced. Will definitely stay again next time I'm in town on business.Genuine Hotels.com guest review
I travel extensively for work - months at a time. Every week a different city. This was a Holiday Inn .. though one of the nicer ones I stayed at. Wasn't overly impressed with room service and the food prices/quality - but there are lots of restaurants a short drive away. The value for dollar is not there in my books - but it was mid-summer with lots […] of activities going on, so of course rates were higher. Read moreGenuine Hotels.com guest review
"Wish I could afford to stay more often."
Everything was great. Just too much money. No competition for downtown hotels/motels. I'd come to the city more often if cheaper rooms were available.Genuine Hotels.com guest review
"Enjoyed our stay"
My wife and I celebrated our 40th Wedding anniversary by staying here and really enjoyed it. We loved that we could walk to most anything in the downtown area. We also appreciated the staff who were helpful and pleseant.Genuine Hotels.com guest review
Hotel was excellent - only problem was my room was near the highway and I can hear the vehicles passing which makes it difficult to sleep. However, the hotel staff was very nice and the hotel was very clean.Genuine Hotels.com guest review
disappointed in online booking. expedi a promised I could get a rollaway, but hotel said it was against fire code. front desk offered to send up blanket so I could sleep on floor. thanks a lot. so got off to a bad start, then finding bug in bathroom did not help.Genuine Expedia guest review
Nice hotel but soundproofing not quite as good as I would have liked.Genuine Hotels.com guest review
The photography on display was very nice. The front desk staff was polite. The room was way too small and the bathroom was awkward. Felt stuffy and humid. Wasn't as nice as the price would imply. Good location though easy off of the highway.Genuine Expedia guest review
"Love the location."
Awesome location close all the great downtown attractions. The only knock I would give it is that the bathroom sink/counter area was extremely small making it a challenge for three women to get ready at the same time.Genuine Hotels.com guest review
"Fine but pricey"
The hotel was fine - nothing spectacular good or bad - however the price was high in my opinion for middle of no where Michigan. It was clean and adequate but nothing more than that. The onsite restaurant/lounge was nice.Genuine Hotels.com guest review
"Hotel by Grand River"
Very close to my venue. Good room rate. I would go back.Genuine Expedia guest review
"Fourth of July 2014"
Great location to see the museums and downtown. The fireworks are right out in front of the place so if the crowd is too much for you, you can see them from your room if you are facing Pearl St. The walking bridge gets you over to the BOB and the arena in short order. Founders is about a 20 min walk, or a 5 min drive. The sculpture park is about a 15 […] min drive and well worth it. Read moreGenuine Hotels.com guest review
"A place to sleep"
Window full of dead bugs and spiders. A/C unit knobs busted off. Pool small and cold. Not worth the moneyGenuine Hotels.com guest review
Close proximity to several of the attractions.Genuine Hotels.com guest review
"Best pet friendly hotel we have stayed at."
For the other pet owners out there you too have probably had your share of disappointing facilities. My wife and I were pleasantly surprised at how nice this downtown hotel was.Genuine Expedia guest review
easy access to downtown. easy on/off to us 131. nice hotel overallGenuine Expedia guest review
"Nice hotel in Grand Rapids"
This is a beautiful upscale hotel that is in walking distance of many attractions in the area. The room was on the small size, especially the bathroom. It did not have a microwave or fridge which would have been nice. The staff was very professional and friendly. The food served in the hotel was excellent. I would stay there again if I'm ever in the […] area. Read moreGenuine Expedia guest review
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