Conveniently located right of highway Walking distance to restaurants and barsGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Cindyhill, Thank you so much for the 5 star rating. Please know that we take our stars very seriously and are always striving for all five. We would have to agree that we have a great location relative to the expressway and downtown. It certainly makes a great home base for adventures in downtown. Thanks again and safe travels to you!
The stay was brief, and everything except the parking lot was good. It needed to be plowed more, but it has been a snowy winter.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Marcie - Thank you very much for your comments and posting. I was glad to hear that your stay was enjoyable. Yes, it has been a snowy winter. However, we do need to work a little more closely with our snow removal company to stay ahead of the accumulation. We appreciate you bringing this to our attention.
"Great location, staff & food!"
Staff at every level during my 4 day stay were polite and helpful. Comfortable room with outstanding downtown location. Due to winter weather many meals were eaten at the hotel's Pearl Street Grill or through room service. Every meal was exceptional! Would definitely recommend restaurant and hotel and will stay there again.Genuine Expedia guest review
Stayed for one night and my friend and I were very impressed with the room as well as the pool/spa.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Tanya O - 5 stars - Wow, thank you very much! We so appreciate your posting and your business. Grand Rapids is just the right distance for a quick night or two away from Kalamazoo! We hope to see you again soon!
"friendly, accomodating convenient"
the location is great. centrally located and easy on /off expressway. friendly, accomodating front desk. problem with tv controller immediately serviced by maintenace. The breakfast menu was great and so was the food with great service. room was clean as was the hotel. would recommend to anyone.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown John, We truly appreciate your posting! It is nice to know that as we strive to continually improve our quality and service we are achieving that goal. I will be sure to pass along your compliments to our team as it is truly everyone in is building that contributes to our success. Thanks again, see you soon and travel safely.
"Disappointed in Hotels.com"
got ther expecting I would get a king bed instead we got two twins or fuls not sure Hotel told us we didn't book through them and it was the last room more or less tough!Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Mr. Adams, Thank you so much for your candid comments. We do strive to provide the best accommodations for our guests. Over the last several weeks, the city of Grand Rapids as a whole has been very busy and we have experienced many nights when we have been full to capacity. It is our intention to accommodate our guests requests for bed types. However, we are not always able to honor specific requests. It is common in the industry to guarantee a room but not the exact type. The booking method does impact how our inventory is accessed. I do agree, however, that my team should have been more tactful whether we had 1 or 100 rooms unoccupied. I appreciated your feedback and wish you safe travels in the future.
Hotel was clean and pool was nicely warm. Weekend drinkers frequent place because of proximity tonightlife, but staff reels them in when they get loud. I would stay here again.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Jeremy, Thank you for your kind words and posting. We are fortunate to have a great location that offers our guests a variety of night life. Our overnight team understands that many celebrations are taking place among our guests. Being respectful of these special events and our guests that desire a nice quiet room requires many conversations. Thank you for acknowledging their efforts. I can't wait to share your comments with them. Thank you again and happy travels to you!
"Nice hotel downtown. Good restaurant and pool."
We checked in and then took a quick walk to the griffins game at van andel arena. The next day sat in the hot tub swam in the pool and went to the public museum across the street. We then had lunch at the pearl street grill. It was an overall good experience.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Teresa, Sounds like a fun filled trip to Grand Rapids. You selected some of our most favorite activities as well. Professional Basketball launched last night in Grand Rapids offering another option. Dream it, Build it with Lego's opens this weekend at the museum! Hope to see you again soon! Thanks again and safe travels to you!
Noisy neighbors kept us up all night. The room was very nice and clean.Genuine Expedia guest review
"Clean & Comfortable"
The bed & pillows were very comfortable & the staff was friendly.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Hello Ruth, Thank you for taking the time to post your review of the hotel. We truly appreciate the 5 stars and nice comments. We, too, are thrilled with the new pillow standards from Holiday Inn. A very nice increase in quality and made from recycled plastic bottles to protect the environment too! Thanks again and safe travels to you and your family!
"Hotel in downtown GR"
Good one night stay close to the arena. Wish the pool was open during the stay.Genuine Expedia guest review
"Ok hotel.. not an informative staff!"
I only stayed in this hotel one night, but they did not inform us that the pool area was closed. There was a group of us who had planned on using the pool and spa area for the majority of our stay, since it was a "girls night out". We didn't figure out it was closed until we came down in our bathing suits and the door was locked with a sign saying they […] were doing maintenence. It would have been nice to know at check in time rather than walking around the hotel in our bathing suits. We felt very embarassed and disappointed at the smae time. Read moreGenuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Jessie, I appreciate your comments and posting. We obviously have some work to do to clearly communicate what projects are taking place in the hotel. I hope that your girls night out was not a total lose. We certainly know with the busy lives people lead that time away with close friends and family is important. I hope that you might give us another opportunity when you have time to get away. Thanks again and safe travels to you.
"pool out of service since dec"
Ok hotel. Best deal downtownGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Dub, I do apologize that our pool was being re-painted during your stay. We do our very best to perform maintenance when our occupancy is low in an effort to keep the inconvenience to a minimum. I am pleased to learn that you felt the hotel was acceptable and a great value. We hope to see you again in the future. By the way, the pool is at the perfect temperature!
"Close to the Intersection"
Close to the venue we were seeing. Surprised to find open bar and food when we returned. Nice!Genuine Hotels.com guest review
Comfortable beds. Room temperature easy to adjust. The shower had rust stains at the side bar handles.No shuttle bus which seems a disadvantage to me. Staff was pleasant. A refrigerator in the room would be nice. The ice machine on 4 was slow to give ice and when it did it was dirty.Genuine Hotels.com guest review
"Close to sites and free parking"
Had a great time in Grand Rapids. Didn't get in the car once the whole weekend. Pool was just drained and filled the day before so it was warm and clean. Had it to ourselves most of the time. This was my second time back with 3 yrs between stays.Genuine Hotels.com guest review
Normally Holiday Inns have comfortable beds but due to this location I have stayed at this one before and the beds are just too hard. We all woke up frequently to roll over cause our side hurt. Also, no breakfast and the rest. on site was not equipped to handle a full hotel. If you just need a quick stay it will do, otherwise I might look for more comfortable […] arrangements Read moreGenuine Hotels.com guest review
Pool was closed temporarily for pH issues, reopened at 3pm, but was so overcrowded with teenagers that my children couldn't swim.Genuine Hotels.com guest review
"Walking distance to venue in Grand Rapids"
Everything was great about the hotel. Friendly staff, comfort and close to venue downtown. Nice to be able to eat breakfast at restaurant on site before heading home. Huge bathroom!Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Jackie/Madison, From start to finish, it sounds like you truly enjoyed your stay in Grand Rapids! We greatly appreciate your selecting our Holiday Inn and hope to have the honor of welcoming you again in the future. Safe Travels to you and stay warm!
"Not the best ever"
The room had a very bad smell - not sure if it was mildew or smoke they were trying to cover up. The sink definitely smelled very mildewing. The bed was a bit soft for my liking and the bathroom light in the hallway not the bathroom. Bathroom was too small as was the sink.Genuine Expedia guest review
Came in the middle of a snowstorm and they kindly let me check in hours early. Room was spacious, very clean, and well appointed. Bathroom could use some updating but still very functional and clean. Received a call from the front desk shortly after arrival asking if there was anything I needed. It was a pleasant surprise. Utilized the pool, spa, and […] onsite eatery, found all to be great. The hotel was very easy to get to and was located well in relation to my downtown destination. I will definitely be back! Read moreGenuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Amy, Thank you for your posting! We were glad to learn that your experience was great from your room and dining experience to our staff's interaction. We look forward to your next trip!
"A stone's throw from the Grand Rapids Museum"
Our entire family had an enjoyable stay and were so grateful for free parking. We had an event at the Grand Rapids Museum, and it was literally just across the street. This was fantastic! I really enjoyed visiting some of the local restaurants, too - the B.O.B. and the Sundance Grill. The staff was very friendly, and the room was just fine.Genuine Hotels.com guest review
"Economy hotel. Very nice staff"
This hotel qas extremely cheap and the staff was very nice. The location is good and felt like a safe area although the hotel exterior is not so appealing. Cons are it is an outdated hotel, the coffee was terrible and when we arrived there was only a partial roll of toilet paper and no other complimentary toiletries which I suppose is expected with […] the price. Read moreGenuine Expedia guest review
"Nice hotel, will stay again"
Friendly staff. Nice room. Walking distance to many attractions. Will stay again on future trips to downtown.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Thank you so much for taking the time to post your comments. We truly appreciate your positive comments and your business! We love our location and everything that Grand Rapids has to offer. We look forward to see you again next time. Don't hesitate to ask our team what interesting events might be taking place!
"hotel with great location and not too expensive"
Hard to find a newer holiday inn but this one is. Always call expedia as I have specific room requests and hotel honored these! Front desk staff very pleasant and provided me with a map to more easily find my daughters new apt. that was 5 blocks from hotel. There are 2 other large hotels downtown but this one is less money and very nice and contemporary […] not outdated décor.Only complaint was that mattress was not very comfortable and even two days from my stay my neck and back still hurt from that nights sleep. Breakfast was ok hash browns not good would probably not eat breakfast here again. Not sure if Id stay here again just because of the poor sleep due to mattress. Read moreGenuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Sue, I am so happy to hear that your daughter is all settled in Grand Rapids. I am sure that she will come to love the city just as we do. I was sorry to learn that you are feeling the best after your stay at our Holiday Inn. I would encourage you to make some additional comments on any surveys that you might receive. You can certainly reach out to me directly at the hotel, as well. All Holiday Inn's have specific specifications for the mattresses. We have complied with those standards. I would love to have some more details from you so that we might relay them to IHG. Perhaps some adjustments can be made in the future. I hope you might give us another opportunity when you come to visit your daughter. If not, I can understand --- a stiff neck is not fun! Thanks again and safe travels to you!
"Consistently wonderful, great location"
With a son in undergrad and grad school at GVSU, we are in GR frequently and stay here nearly every time. The staff is very courteous, check-ins are quick, the pool is clean. The rooms are spacious and include a desk and 2 armchairs. It is right off the highway and only a 2-block walk to many restaurants including the Chop House and Ruth's Chris along […] with many bars. The hotel also offers a small convenience store, bar and restaurant. It is a wonderful place to stay. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Julie, Thank you so much for your posting and kind words. The "consistently" is music to our ears. Providing great service is one thing but having a guest that feels we provide it consistently is truly the goal. We appreciate you staying with us and hope that Grand Rapids and GVSU will be on your travel list for alumni events for many years. Happy New Year to you and your family!
Front desk personal were snotty and rude.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Bob - I do apologize that our team did not use their hospitality skills during your stay. We share all our guest's comments with our team and design our training programs with comments like yours in mind. I thank you for bringing your experience to my attention. I hope that you might give us another opportunity to provide you with true hospitality. In the meantime, best wishes for a safe, happy, and healthy 2014.
"Great value for cost & pleasant stay"
Attending an event in downtown GR and wanted to be able to walk. This hotel is within walking distance, includes free parking and was a great place to stay.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Lady Bug, Thank you for posting your comments about our hotel. We love the fact that our location offers so many of our guests the opportunity to walk to their downtown events! Our free parking offers a savings and our location saves time and protects our environment! Thank you for helping us in our sustainability efforts. We look forward to your next visit.
"Nicely renovated but thin walls"
This is a nice modern hotel with clean rooms. For some reason my non-smoking room smelled like smoke though and the walls are pretty thin that you can hear what your neighbors are doing. It's quite a hike to walk to the downtown bars and restaurants (about 15 mins) but was only an $8 taxi ride with tip. The service at the restaurant in the hotel is […] super slow. I would've rather gone to the Big Boy across the way for breakfast instead. I feel that $150/night is overpriced. Read moreGenuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Brittany, Thank you for taking the time to express your concerns with our hotel. My apologies to you for not reaching your expectations. We are constantly looking for feedback from our guests to focus on areas that are disappointing. Our attention will be directed to our restaurant and housekeeping team and our attention to detail. Your comments are truly appreciated. Safe Travels to you!
"to much noise front desk didnt care"
we were put an the 8th floor right next to the elavator thats all we heard all night long was the said and cables . told the front desk and they said sorry but cant do any thing . Ive stayed there befor and liked the place but will look at other places first would not tell any one stay there any moreGenuine Expedia guest review
"Ideal for cost"
I asked for a room on the other side of the highway because the last time I stayed there it was loud. I had a really good nights sleep even though the bed was a tad bit too hard. The hotel is with walking distance to many things and it is always fun visiting the museum right across the street in the morning after checking out. Easy access to rooms with […] luggage from the lot. Comfortable cozy atmosphere, and really nice restaurant that is affordable. I forgot my toothbrush and the desk gave me complimentary brush and paste. There is also a lil store next to the restaurant that sells small items. Really helped me out with my sinus trouble and congestion, since they sold antihistamine. Read moreGenuine Expedia guest review
Can't complain decent location and nice room. Walk to GR Brewing, Hopcat, BOB and Founders.Genuine Hotels.com guest review
"Nice hotel close to downtown"
This hotel is very comfortable and within walking distance to many restaurants.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown We truly appreciate your post and your business. Your kind words will inspire our team to continue their attention to detail. Safe Travels to you!
"Close to everything"
My husband and I went for a short trip to try out the breweries. It was conveniently close to the highway and located within all the areas we were visiting.Genuine Expedia guest review
"Hotel - Grand Rapids"
Staff was very polite. Multiple interaction points and always great!Genuine Expedia guest review
"Great Location but Issues"
Overall the stay at the Holiday Inn downtown Grand Rapids was good given the great location to downtown areas of interest. We were there for the GR Marathon the weekend of October 19-20, and you couldn't find a closer location to the start line (5 min walk). The hotel seems to have been recently remodeled and the rooms are generally clean. The pool […] and whirlpool are on the small side, yet were well kept and clean. The rooms themselves are on the small side for sure, and the bathroom was tiny. The rooms DO NOT come with a refrigerator. You can get one if you are willing to pay the $5 fee and arrive early enough. Also, in-room Wifi is free, HOWEVER, it is unusable because it is so very slow. We literally had to use our 4G to stay online as the Wifi was so badly slow. Other than these drawbacks, the hotel is in a great location right next to the Ford and GR museums. Read moreGenuine Hotels.com guest review
"HORRIBLE SERVICE! NOT WORTH THE MONEY!!!!"
Room was tiny, my girlfriends & I stayed her for my bachlorette party. There was no room, the bathroom was smaller then my 1/2 bath at home. Housekeeping kept knocking (4 times prior to checkout time) wanting to clean our room, we told them each time we were not checking out until check out time but they just kept coming. One of the house keepers was […] very rude when I told her we were staying til checkout, she rolled her eyes & just walked away. Still waiting to hear back form Hotel Manager to make it right. Do yourself a favor & stay at the JW down the street. Read moreGenuine Hotels.com guest review
"Good location, one night stay"
My husband and I were very pleased with this Holiday Inn. The room was very clean and the bed & pillows were very comfortable. The front desk staff was very nice and they even called our room later to make sure everything was ok. The only complaint would be that the room was pretty small and for the price, it would have been nice to have a continental […] breakfast. Then right when we were ready to check out, we found out the elevators were broken down. We had to find the staff elevator to use and ended up going through the laundry area. Read moreGenuine Hotels.com guest review
"walking distance from many sights and eateries"
Hotel was great, the trip just didn't last long enough and I can't wait to go back!Genuine Hotels.com guest review
"Nice hotel. Great location."
Very clean. Good service and location.Genuine Hotels.com guest review
I've been coming to GR since 1998 and this was my first stay at this hotel. The location downtown is great during Artprize and when the weather is good. I was surprised by how samll the bedrooms were and the noise from de adjacent freeway. The restaurant was very good and the waiters very friendly.Genuine Hotels.com guest review
Great location for Artprize which allowed us to walk to most venues. Friendly and helpful staff.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown We appreciate your choosing Holiday Inn Grand Rapids Downtown. There is always something interesting taking place in the city. Feel free to reach out to our staff. They would be happy to hit all the event highlights with you!
"Nice hotel, walking distance from DeVos Place"
The staff was very friendly. Breakfast was reasonably priced. Nice 10-15 minute walk across Pearl St bridge to get to DeVos Place.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown A friendly smile and great food at a good price is just part of what you find at the Holiday Inn Grand Rapids Downtown. Thank you for taking the time to share your experience with other Expedia Travelers! We look forward to your next stay.
"Do it the easy way"
It is an easy "off the freeway" to reach this attractive hotel that has free parking. The location across the street from both The Gerald Ford Museum and The Grand Rapids Museum make this a perfect place stay. The Grand Rapids Museum of Art is just a short walk away across the river. The café was a fine place for breakfast. The entire hotel is very […] attractively decorated. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Jane, We love your descriptor....Yes, absolutely Stay Uncomplicated! Our location, free parking, great food and great team are our best attributes. Just delighted to learn your experience was perfect. Hope to see you again soon....Safe Travels!
LOVED IT!!!!Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown So glad to hear this....that's the brand's goal --- GREAT HOTELS, GUESTS LOVE! Hope to see you again soon!
"Easy access and close to downtown"
This Holiday Inn was : - Reasonably priced. - Close to the city - on the river next to the Ford Museum, City Museum, and a short walk to downtown Grand Rapids. - Easy to get to - Decent sized rooms with useful kitchenette. The staff were very friendly and helpful.Genuine Expedia guest review
I have no complaints. The rooms were nice, and the staff was very helpful and extremely nice. The location was great. It was a beautiful walk through the park across the street. Or over the bridge to go downtown more.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown Teena, We appreciate your comments and posting! Thank you for reminding us that Grand Rapids is a beautiful place to live and work! The Leadership Team is grateful every day for the fabulous staff we have the good fortune to work with daily.
"Great staff (front desk through to the floor staff"
The hotel was right in the middle of downtown within walking distance of a lot of attractions. The hotel was very clean and we made many requests of the front desk and were amazed how quickly the staff responded each time.Genuine Expedia guest review
"Nice hotel close to everything"
It was the perfect hotel for our self-tour of Beer City USA! We never needed a car to see everything we came to see, plus we could walk to shops and restaurants.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Downtown Christie, Thank you so much for posting your review! We are thrilled that our Holiday Inn in downtown Grand Rapids was the perfect place to start and end your day! We hope you will come back to Grand Rapids again soon! Our local brewers are always dreaming up a new recipe!
"Great location. Walking distance to downtown."
The only complaint I have is they had to turn the water off from 11:00 a.m. to 4:00 p.m. My friend and I were there on vacation so that caused an inconvenience. I rated the room a 3 because for a two double bed room there should be two sinks or a vanity mirror.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Downtown We do apologize for the need to turn off the water. Unfortunately, at times, major upgrades and repairs do require that our water service is suspended for a short time. I would welcome any suggestions that you might care to share with me on how to minimize the inconvenience. Perhaps we need to do more than the pre-notifications and having bottled water available for our guests. I hope that you might give us another opportunity to extend our hospitality to you again in the future.
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