"Lovely Madrid Hotel."
I was quite pleased with the location (right off Grand Alonso metro station) and the staff were quite friendly. I took the advice from some of the reviews and pre-payed for the breakfast. It turned out to be one of the best breakfasts I had during my trip. This hotel had temper-pedic (or something similar) pillows which made a big difference comfort […] wise. Read moreGenuine Expedia guest review
Used this hotel as a last minute backup. Location was not the best. Several Metro stops from downtown. Hotel staff not especially friendly. No breakfast - Wanted $12.00 for basic continental coffee and rolls. Room were nice, clean and beds were great. Nice bathroom and showers.Genuine Expedia guest review
"A great value"
Location was great. Staff cordial. Rooms good. Price great. Great room service. I'd easily stay here again my next time in Madrid.Genuine Expedia guest review
"A fine Hotel"
The hotel was great although the room was hot all the time unless you left the window open AND IT WAS COLD OUTSIDE. I WOULD STAY THERE AGAIN!Genuine Expedia guest review
Nice hotel, conveniently located not far from the main attractions, with the metro near by, very polite and helpful staff.Genuine Hotels.com guest review
"Good location, good price, comfortable and clean"
We reserved three rooms at this hotel for our family trip to Spain and everyone was very happy with the choice. The neighborhood is quiet, but just a few yards away from a major road, plaza and access to metro, so getting to the more active areas is very easy. There's very good restaurants, cafes, bars and shopping nearby. It's true that the walls are […] very thin but the noise has to be loud in order to hear it through the walls - my parents were in the room next to us and I could hear my dad coughing at night, but that's about it, no talking our TV noise. My only annoyance was that there was construction and renovation inside the hotel while we were there, but they were considerate enough not to begin work until later in the morning and ended early in the evening. It was still annoying to try and sleep in and have to wake up to pounding and drilling. However, this did not ruin the stay and I would still highly recommend this hotel. Finally, the staff was very friendly and professional. Read moreGenuine Hotels.com guest review
"When traveling always consider meal options"
Overall solid hotel however had a problem getting fed one night late after midnight after traveling up from Sevilla on Renfe. I had late meal service available at the VIPs near my other hotel near Pza. Espana on the front end of my trip so this "trained" for up to 3AM there but not in Gran Versalles part of town even on weekends. Go figure. Heard it […] is even worse in England. Room very clean and comfy although I had to change rooms the 2nd day as the new occupant next to me making some really strange noises over and over. Thank you very much Gran Versalles for allowing me to change my room. Otherwise would have been an unpleasant stay. Read moreGenuine Hotels.com guest review
"Clean , Safe"
Take the breakfast for 10 EU, it's the best value in the area. The desk also sells one and two tour bus tickets that take you , everywhere you need to go. The two day was about 25 EU.Genuine Hotels.com guest review
Friendly front desk staff. Close to metro stations and walking distance to main streets and places of interestGenuine Hotels.com guest review
Friendly front desk staff. Close to metro stations and walking distance to main streets and places of interestGenuine Hotels.com guest review
"Clean, Quiet, Accomodating"
I really can't say enough about our stay. The staff was friendly and helpful, & the complimentary breakfasts amazing. It's in an "out of the way" part of town that is relatively quiet but with the metro just steps away, everything is easy to get to. The airline lost our luggage and the desk staff was very concerned and helpful, monitoring the website […] for updates. Our room was also very clean & well maintained. The only drawback is that a "double" is 2 twin beds pushed together but made separately (not the end of the world). We stayed 4 nights & feel it was an excellent value for the price. Read moreGenuine Hotels.com guest review
"Exorbitant phone charges"
1 minute local call cost me 4 Euros!!!!Genuine Hotels.com guest review
"A nice, clean and well located hotel in Madrid."
Nice & Clean hotel. The design is a little bit oldie (it was refurbished in the 70s, but its locations its fantastic.Genuine Expedia guest review
"Good hotel, convenient location, odor in rooms"
This was a reasonably priced hotel a short walk from the Alonso Martinez metro, and within walking distance (20 minutes) of several major attractions in central Madrid, as well as restaurants and shopping. Our room looked into a courtyard and was very quiet. Bathroom and furnishings were modern and functional. Breakfast was 10 euros and was very good. Staff […] was very courteous and tried to be helpful. Weaknesses: - we stayed on the non-smoking floor. We tried two rooms, but both had strong odors. In one room it was because people had smoked (not the hotel's fault.) In the other, it seemed to be more a mildew odor caused by water being tracked from the bathroom into the main room. Fortunately, the windows opened, so we could air out the room. The carpets should be replaced. - it was hot - 37 C - during our visit, and the air conditioning couldn't keep up. Fortunately, Madrid cools off at night so we just kept the window open. - none of the staff seemed to know about local restaurants, and the one recommendation they gave us was bad. They need to put together a list of restaurants and a map. Read moreGenuine Hotels.com guest review
"Good Location, Spacious Room"
The hotel is in a very convenient location, very close to the Alonso Martinez Metro Station. While reserving my room I requested a non-smoking, exterior view room, and they gave me a room matching to my request. I recommend this hotel to everyone.Genuine Expedia guest review
We stayed in Gran Versalles 5 nights and then later 2 more nights. The service given by the staff was excellent. The room was very comfortable and clean. We did not take breakfast so no comment on this. The location is very good and close to Alonso Martinez subway station where 3 lines converge. The only downside was WiFi which sporadically worked fine, […] but in the mornings was sometimes exceedingly slow or non-existent. Those who need to be connected may feel irritated by this like myself. Other than that, no complains. Recommended! Read moreGenuine Hotels.com guest review
"convenient and comfortable"
Good, hotel staff very pleasant. Only one problem, my room was very hot, I think the air conditioning wasn't working and I couldn't open the window. I didn't complain as I was only staying one night. The location was convenient for the metro.Genuine Hotels.com guest review
"good location for sights in all directions,"
madrid seemed a large city when we arrived but after a day or so we found our way quite easily on foot as you can see more this way as most attractions are close together with the Bernabau stadium being probably the furthest out of town but well worth the tripGenuine Expedia guest review
"Good Value for money"
Very good location, only the breakfast could benefit from a few changes to complete the overall very good picture.Genuine Hotels.com guest review
"Convenient and Clean"
The hotel delivered on most of my expectation. Firstly, the hotel is very conveniently located. There is a subway station right across the hotel, given how elaborate the Madrid metro system, it made everything extremely accessible. Secondly, the staff was extremely friendly. They switched to English as soon as they realized we don't speak any Spanish. […] They readily answered any questions that we had about the neighbourhood and any locations that we wanted to visit. The hotels room were extremely clean, they came and cleaned the room on a daily basis and replenished any supplies that we needed. The one thing I was unhappy about was the room they gave me had no sunlight, the one window that the room had was facing interior of the hotel which made the room very dark no possibility of fresh air or sunlight. Besides that overall a great experience, If I ever visit Madrid again I would definitely make Gran Versalles my first choice for a stay. Read moreGenuine Hotels.com guest review
Fantastic hotel a bit noisy at night with people slamming doors but apart from that ok. A bit disappointing could not use the restaurant in the evening it was closed had to use the snack bar everything cooked in microwave ok for a one off . Did not use again wish they had let us know that the restaurant was closed we always like to try them at the hotel […] where we stay. Read moreGenuine Expedia guest review
Centrally located with a metro stop approx 300 metres away. Clean hotel and friendly staff. Will return to this hotel once again.Genuine Expedia guest review
"central, near to metro, comfortable stay"
The room was a good size with large bed,good shower etc although would have liked a kettle in room. The staff were friendly, we could keep our luggage there on the day we left so we could tour Madrid before catching the plane. Breakfasts were good and the hotel was a good place to stay and reasonably priced-we would recommend it.Genuine Expedia guest review
"Average and not recommended"
I stayed at the Gran Versalles for one night in Spain for business. The hotel service is extremely poor, with rude staff who seemed more interested in their own conversations. The room was poor - nothing more than normal. The 'King' size bed was in fact two doubles put together. The air conditioning system was louder than a diesel engine and there […] was consistent noise from other rooms. The best thing about the room was the bathroom which seemed newly rebuilt and quite good. Overall, I expected more from a 4* which was more a 3* Read moreGenuine Hotels.com guest review
No decent bar in the hotel and closed weekends and holidays and when we did buy a drink when it was open, it is the only place where we were not offered 'nibbles' when we bought a drink. You could not ask for a better location near enough to the town but far enough away to be quiet. We had a very enjoyable stay especially seeing the Parade of the Kings […] on Jan 5th. Read moreGenuine Hotels.com guest review
"Great place for a mini break in Madrid"
We had a comfortable and pleasant stay at the hotel during our 5 day trip to Madrid. The standard room was large (even included a two seater sofa too). The bed was very comfortable and room had quality furnishings. The bathroom was meticulously clean. Wi-fi reception in the room was excellent. The hotel is well located near a Metro station to explore […] the city. Highly recommended; lives up to its 4 star rating. Read moreGenuine Hotels.com guest review
"Smart, traditional hotel but a little dated"
The staff are friendly and the hotel is clean and comfortable. The decor of the rooms is a little dated and my room looked into a gloomy courtyard but the comfortable bed and fantastic breakfast made up for it! I would definately stay again.Genuine Expedia guest review
Hotel is well situated for metro links, clean, spacious room, very comfortable bed, great shower, and helpful staff. Recommended.Genuine Expedia guest review
The hotel has a very convenient location. Unfortunatelly wifi signal was poor and the room was stuffyGenuine Hotels.com guest review
"Comfortable, and well located hotel."
Close to a metro station, so easily accessible from Madrid airport. It took about half an hour for us to reach the hotel from the airport on our arrival into Madrid. The location of the hotel is excellent: an enjoyable 20-minute walk through picturesque side streets brings one to the centre of Madrid. There are excellent cafes nearby for leisurely lunches […] and dinners (you cannot have a hurried lunch of dinner in Spain). The hotel itself offers an excellent breakfast. All in all, our two-day stay in this hotel was pleasurable and we have already recommended it to friends. Read moreGenuine Expedia guest review
"very good price-quality equation"
Hotel is in a great neighborhood, close to most key sites but on a relatively quiet street. Condition if the rooms is good, but some furnishings are a bit tired. Staff were helpful and friendly.Genuine Hotels.com guest review
"Centrally located, good price , near Metro,"
staff were helpful, great value. We returned for a day after our tourGenuine Expedia guest review
"Was very happy"
We spent two nights in the hotel, it was clean the staff was very friendly, the breakfast which was included in the price was very good. The location was very convenient for transport. We enjoyed our stay there.Genuine Expedia guest review
The rooms are a little dated but it was otherwise quite comfortable.Genuine Expedia guest review
Great location, quiet, excellent access to downtown. Friendly staff. Would stay again!Genuine Expedia guest review
"Best hotel balancing a great price and luxury"
so clean, great location close to the metro, takes 30 mins from the airport. hotel staff so helpful especially the girl on the front desk, bed very comfortable and shower fantastic. this is an amazing hotel for £55 per night.Genuine Expedia guest review
I asked for an iron on the 1st day, it didnt turn up until day 3, despite a number of requests. The staff were also unhelpful to my colleagues. Breakfast was ok, but not 4 star quality at all. And the toiletries provided in the bathroom were not up to scratch.Genuine Hotels.com guest review
Everything was good and better than good at the Hotel, the only slight criticism was the eatery it lacked any feel or abeince.Genuine Hotels.com guest review
Great hotel. Central location and right next to metro. Friendly staff. Comfortable stay and good breakfast. Would happily stay here again.Genuine Expedia guest review
"Comfortable, easy access, missing some amenities"
Room was good, although quite high road noise in the mornings, especially the bin man. Try to avoid rooms facnig the road at the front of the hotel. Nothing special about the hotel, not even an open bar in the lobby, although there are plenty of bars in Plaza Santa Barbara. Easy to access via the MetroGenuine Hotels.com guest review
"Excellent location, easy aces everything"
My daughter and I has an excellent time. The hotel doesn't have porters but reception staff are only to happy to help with luggage. Rooms were small but sufficient for both of us, barroom was beautiful and good size, had everything one could need specially for two female's staying together. Bilingual staff, so my child did't feel left out and always […] ready to assist with anything we ask. Over all, an excellent hotel, great price, location and service wise, I highly recommend it. Read moreGenuine Hotels.com guest review
"Excellent Value For Money"
We used this hotel during a short break in Madrid. The staff were exceptionally helpful at all times. The hotel has a relaxed and quiet ambience despite being centrally located. We found it entirely feasible to walk to all areas of the city that hold central interest for tourists. Breakfast was of a high quality with plenty of choice. The bedroom, while […] not large, was totally adequate and contemporarily furnished. The en-suite bathroom was spacious and modern. This was an excellent choice of hotel for every reason and we would unreservedly recommend it. Read moreGenuine Hotels.com guest review
Very useful hotel for the centre of Madrid. Only problem was that the room was too hot. Yes, we did turn off the heating but the a/c did not work and opening the window did not help.Genuine Expedia guest review
"NIce hotel, but no room service at weekends"
I cant really fault the hotel in terms of look and cleanliness, however one small point, in a 4 star hotel I would expect to be able to get a coffee during the day, However on weekends and bank holidays there is no room service or open bar to get any refreshments for until 6.30pm.Genuine Hotels.com guest review
excellent location for metro, fair, city centre, and bars.Genuine Hotels.com guest review
"Stay at Gran Versalies"
The Hotel was perfect and all staff were friendly. Our rom was very clean and was cleaned every day with new towels also every day. My daughter and I stayed 3 nights. They looked softer our bags for the whole day on the Sunday as our flight was not until the evening. Would definitely return to this hotel.Genuine Hotels.com guest review
I stayed here overnight recently and enjoyed a trouble free experience. The room was clean and the wifi worked ok. I also had the buffet breakfast which had a good selection. The reception was helpful and provided me with a map and directions.Genuine Hotels.com guest review
The only complaint is that the room was far too hot, even with the window open. The heating was turned off but heat still came through the vents. The issue was raised with the management: it appeared that the air conditioning was turned off centrally so that it was not possible to cool the room. Our window was wide open all the time we were there, even […] though the outside temperature varied between four and ten degrees. Read moreGenuine Hotels.com guest review
"Well located, comfortable hotel"
The hotel was well located, being only approx. 20 minutes walk from Gran Via, and 2 or 3 minutes walk to metro station. All of the staff that we spoke to were helpful and pleasant. Our room on the third floor was quiet enough, clean and comfortable. Breakfast was adequate but we would have liked more choice of hot food. My wife and I would not hesitate […] to stay here again. Read moreGenuine Hotels.com guest review
"Town centre hotel."
Choice of room very important if you want a quiet stay. Staff helpful. A few words of spanish is useful. Free wifi handy. Breakfast price is high compared with local places-ok if you don't want to leave the premises.Genuine Expedia guest review
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