We had a great time. Great locationGenuine Hotels.com guest review
"Pros and Cons"
Pros:can't beat the location, and a very nice, small hotel(118 rooms) the rooms are relatively large and include a sitting area and small balcony....unfortunately mine overlooked the timeshare next door where they were working on the roof. Cons:the hotel was completely booked and the pool area is quite small....one of those places where people get up […] early, put towels on their chairs for the entire family an then there is no place to sit. beach area is very small as well. The housekeeping staff must have been overwhelmed because the rooms(I had two) were not cleaned a couple of days....I alerted the staff though and they were proactive. Alert for those requesting two Queens beds at this hotel:I was finally told after talking to a few people beforehand that Hotels.com has no rooms available with 2 beds.....the best they can do is a rollaway, which we got on the 2nd day of our trip, replacing the air mattress they originally gave us. Disappointing to say the least! we still enjoyed our trip, Key West is beautiful! Read moreGenuine Hotels.com guest review
"Pleasant and Comfortable"
Room was well kept; bathroom was clean and up-to-date and had a great shower. Our room was "partial ocean view" and that's just what it was; it overlooked a neighboring hotel's pool but wasn't overly intrusive. Spoke with two different trip organizers in the gift shop and both were extremely helpful. Pool is small and beach is pretty much non-existent. […] The only real negative, however, was some late night and early morning noise as carts were wheeled back and forth on the hallway outside our room [which was right next to the elevator]. Overall, we'd stay here again. Read moreGenuine Hotels.com guest review
"First trip to Key West and it was very enjoyable."
The hotel was centrally located and the amenities were excellent. Staff were very accomodating and made every effort to help us enjoy our stay. The weather was great and the extracurricular activities the hotel organized were fun. Great time was had by all.Genuine Expedia guest review
Staff is very helpful..... if you ask directions to something at the site.... they walk you there....Genuine Hotels.com guest review
"Nice hotel close to everything"
When we arrived early, we were greeted with a very friendly and helpful staff. Our room was ready, and we got to change and start our vacation immediately. The room was very clean. The hotel is located two blocks from the main street which made it very convenient getting around. I would definitely recommend this hotel.Genuine Expedia guest review
"enjoyed every minute of our stay"
great location, wonderful and professional hotel staff, beautiful room with a great water view. Very nice pool and jacuzzi.Genuine Expedia guest review
"great to be out of the cold and into sunny weather"
It was our "summer vacation" in November. Great weather each day. The hotel is clean and very lovely. Costumer service and employee's politeness is everything to us and they were excellent. We really do not have anything bad to say about the hotel. Every staff member makes you feel welcomed to the hotel.Genuine Expedia guest review
The partial Ocean view room balcony was extremely small. This balcony had a round wicker table and (2) two chairs that could not be moved around, because the furniture components were to large for the area. The television needs to scaled up in size, (Larger). The in room list of items that stated were in the room for the occupants to use was NOT in […] the room. Our experience at the Hyatt restaurant for dinner was extremely disappointing, we were the first to arrive, long wait after ordering, when we did receive our ordered food it was cold food and tough meat. Read moreGenuine Expedia guest review
A beautiful resort in an ideal location! Very clean!Genuine Expedia guest review
"AWESOME location and perfect for us!"
From the moment we walked in we were greeted with warm welcomes. Our room over looked the pool and we were able to see the ocean. The rooms are very spacious and open. LuAnn took very good care of us when we hung out at the pool. I would recommend getting down to the pool early to grab the right spot to get the most sun. The location is WONDERFUL! You […] can walk everywhere or better yet take a scooter which I highly recommend doing for at least one day. I would definitely stay at this hotel next time we are down. All staff members were always helpful in pointing us in the direction we wanted to go, answering questions and making suggestions. Read moreGenuine Expedia guest review
"What a view from this hotel - Beautiful"
Room was clean and beautiful. The bed was extremely comfortable. Great location next to all shopping and the marina. Great service, great hotel.Genuine Hotels.com guest review
"Very close to Duval 2 blocks."
We were close enough to everything we did not need a car. Great time....Genuine Expedia guest review
"Close to all the action"
Beautiful hotel on the water, very friendly and helpful staff. Close to all the local attractions.Genuine Hotels.com guest review
great hotel, upon arrival they upgraded my room to a partial ocean view, very friendly staff. Near many attractions and great food.Genuine Expedia guest review
Everything great except the restaurant waiter. We were duped into things we did not want to order, served cold coffee and ended up paying way too much for far too little service and quality. It was our only meal on site after that experience.Genuine Expedia guest review
"Right on the water"
We were able to watch the beautiful sunset right near the pool. Very comfortable, loved the shower!Genuine Expedia guest review
"Hotel was in the middle of all the happenings"
From the moment we stepped foot into the lobby upon our arrival I felt like a queen ! No matter who I ran into during our five day stay, If they worked in any aspect of the hotel I was greeted with a smile, can I do anything for you, and have a nice day. I felt like I was in Disneyland. Not only would I recommend this hotel to my friends,3 different […] families that have question me about Key West also heard all I had to say about your hotel and I strongly advise them to go to this one. while at the hotel desk, they must have overheard it was my husband's birthday because after celebrating his birthday on Wednesday we arrived back to the hotel to a bottle of champagne and a lovely dessert. Above and beyond I can't wait to go back to Key West and specifically to the hyatt spa. I enjoyed going through you to get this wonderful week and hopefully you can set me up with another great deal such as the one you gave me. From our hotel there was no need for a car everything was in walking distance Read moreGenuine Expedia guest review
"Great location- Close to just about everything we"
Very relaxing, great food and service, clean rooms, accommodating staffGenuine Expedia guest review
"Has everything you need..."
We came to Key West for our honeymoon. The hotel had everything that we needed and the staff was extremely friendly. The only problem we had was that we could not enjoy the view from our balcony because we were facing a public beach that unfortunately had homeless persons living on. Like I said the hotel was great. Just avoid the partial view ocean […] room in building 3. Read moreGenuine Expedia guest review
"5 star hotel close to everything"
Beautiful hotel run by kind professional peopleGenuine Expedia guest review
"Beautiful view of Gulf of Mexico"
Friendly staff. Hotel was very well maintained and clean. Our room had a beautiful view of the ocean and beach. Parking was easy. Hotel was close to all sorts of attractions.Genuine Expedia guest review
The Hyatt was a great place to stay. It was a good location, quiet, friendly staff, nice clean rooms. I would recommend this place!Genuine Hotels.com guest review
Everyone was friendly and pleasant. Would definitely stay here again. Very clean, and loved the location. This hotel was everything I was looking for on my mini vacation. I cannot say enough about the staff, very accommodating.Genuine Expedia guest review
"Wonderful room and friendly staff"
Beautiful room and view. Staff was so friendly. Great place to watch the sunset. Small beach but not a lot of good beaches in Key West.Genuine Hotels.com guest review
Still a very nice hotel but has deteriorated a bit since our last stay four years ago. Need to make some upgrades to justify the price. Also, housekeeping staff was not very timely.Genuine Hotels.com guest review
"We enjoyed our stay."
We loved our stay and will come back.Genuine Hotels.com guest review
"Nice hotel. Small pool. Not much beach."
Nice hotel. Pool small and a little crowded. Only 8 beach chairs. "Beach" was only about 20 feet long.Genuine Expedia guest review
"Awesome location, really nice personnel"
We had a great time at this resort. The pool area is amazing. The staff is super nice. The location is perfect, walkable to everywhere! Highly recommend!!Genuine Hotels.com guest review
"Not a bad place."
It's very close to everything in Key West as well as a Conch train station that makes it easier to get around. The room seemed like it was a little bare furnishing wise (there was one wall that was half bare). Feels like for the price there could have been more amenities to the room besides the standard coffee pot, hair dryer, mini fridge, and safe. […] House keeping didn't seem too friendly when asked if they could come back later in the day to clean. They didn't seem to follow a schedule to make it easy for us to be out of the room around the time they would come to clean. Read moreGenuine Expedia guest review
"Key West - hotel great; island a let down"
If you are visiting Key West - this is the place to stay! We even got a free upgrade to a balcony room facing the water. Very large room with beautiful views. However, we did not enjoy Key West.... not what we expected.Genuine Expedia guest review
"everything in walking distance"
excellent it was the first time in key west I wouldn't want to stay anywhere else it is beautifulGenuine Hotels.com guest review
"Quite pleasant. :)"
The rooms were clean and accommodating and everything was in working order. The view from my room was wonderful and the hotel staff was very nice and pleasant. However, what wasn't so pleasant was being charged for parking despite the fact that I did not have a car to park. I enjoyed the live music very much, the one time it was offered during my stay. […] It would have been nice to have had it more than once. I loved the fact that complimentary Starbucks coffee was offered in the hotel rooms! Also, I noticed that on the calendar that hotel snacks are offered between the hours of 2-4 however, I only incurred this once during my stay, at no other times was it offered. The hotel pool is only 3'9 at it's deepest, which was a bit disappointing. However, It was very clean and was in a great location; offering a great view of the ocean. Overall; a good stay! Read moreGenuine Expedia guest review
very pleasing, clean, staff is nice, a tille pricy for my budget but worth it.Genuine Expedia guest review
"Excellent hotel if diving with SouthPoint Divers"
Hotel is clean, maintained well, and very close to all the local attractions and an added bonus that the ship that SouthPoint Divers use is docked in the backyard. Only issue was their kitchen was under remodel and we didn't get to eat in. Nice Place overall!Genuine Hotels.com guest review
"Too much money"
I've stayed at the Hyatt before and the reason I came back is they didn't nickle and dime you. Well, they nickle and dime you now. They charge you an additional $20 a day for parking, the two bottles of Aquafina water, and the gym. Next time I'll try another hotel.Genuine Hotels.com guest review
"Good Location / Very Nice Hotel"
We stayed here with some friends and we all had a great time. The hotel is extremely well run. Everyone is helpful, very friendly, attentive, and prompt. They all really care about making your stay a memorable one. Breakfast buffet is terrific. Pool is only 4 feet deep, but we didn't mind. On the ocean, in a little bay, which is good for swimming. Boat […] and jet ski rentals right there. Boardwalk with various restaurants right next door. I would definitely stay at this hotel again. Read moreGenuine Expedia guest review
"Loved the locale to Duval Street!"
We had a great time at the Hyatt! Restaurant was being remodeled so listening to the contractors all day drilling and pounding was a drawback! But it has to be done at some point! All staff went above and beyond to make our stay enjoyable. You are one block to the wharf and two blocks to Duval...pool is right on the water and they even have a floating […] dock you can sun on! Read moreGenuine Expedia guest review
"Excellent Location with a Beach!!"
We had a great time! The only down side was that the restaurant was closed for remodeling, so the food offerings were very limited. They were to complete the construction in the next couple of weeks.....so for anyone travelling there in the near future, you may want to check. For those traveling next month, it will be great! The location was perfect...the […] room was nice and clean....the views were nice of the ocean. We went as a group of 8 and everyone in the party was pleased with all of the accommodations. We are planning our trip for next year, already! Read moreGenuine Expedia guest review
The amenities, boat tours, cuisine, gift shop, hammock bench for sunset, jet skiis, Odie the Parrot, pool, spa, staff, and turtles were all superb. The location for walking to Duval Street, Mallory Square, music and seaside restaurants is great. This is the only property for our return trip.Genuine Hotels.com guest review
Great location and walking distance to everything you want in the Keys, I've been down here many many times and it was one of the best stays.Genuine Hotels.com guest review
"Had a great time!"
The Hyatt Resort & Spa Key West is a wonderful hotel. It is in a great location. You can walk to most places. The room was great & had a beautiful view.Genuine Expedia guest review
"Great hotel near the water."
Spent our anniversary here and would definitely return. Clean, inviting and beautiful.Genuine Expedia guest review
Very accommodatingGenuine Hotels.com guest review
"Pleasant hotel with excellent concierge services."
I enjoyed the front desk service, the concierge, and the complimentary champagne.Genuine Expedia guest review
"everything was great. Could not of been better."
Loved the location, felt safe in the hotel, The staff at the desk were so helpful.Genuine Expedia guest review
"Great location and staff"
Nice pool. Grat location. Amenities as well. Staff were all nice and helpful.Genuine Expedia guest review
"Close to Duval Street and Mallory Square"
Close to the main attraction of Key West. The rooms are spacious, clean and quiet. Breakfast at Shore arestaurant is very good.Genuine Expedia guest review
"Very nice staff"
I recently spent 5 days at this hotel. It was in a great location, very close to Duval Street and Mallory Square. The staff was very friendly. The bellman gave us cold water bottles every time we came and left the hotel. The room was clean and we had a nice view. The only downfall was it rained heavily the day we got there and they were pumping water […] from the streets into the ocean outside our window which made the room smell a little funny that day. Also, they charged us an extra 20 dollars a day as a hotel fee. Otherwise, it was very nice. Read moreGenuine Expedia guest review
"Great place with a private beach!"
My wife and I spent our honeymoon and her birthday there from 12-16 August 2013. The place is very nice and the staff are wonderful. PLUS this is one of the few places that has a private beach and is still in the city. No need to book anything outside of the hotel, they take care of everything. From their private dock just steps from the pool we got […] onto jet skis, boats, para-sailing, everything. They even made our reservations at Sunset Key for dinner on our anniversary and the staff at that restaurant knew who we were when we got there. Very nice. We also booked our Sea Plane trip to Dry Tortugas from the Hyatt. It was easy. The staff are very nice and will do whatever you need if they can accommodate you. The other thing is that you walk out the front doors and are IN the middle of everything. No taxis needed. We did rent scooters one day to go sightseeing, again direct at the Hyatt, but you can get most places from there on foot. I highly recommend this hotel! Read moreGenuine Expedia guest review
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