"Right on the water"
We were able to watch the beautiful sunset right near the pool. Very comfortable, loved the shower!Genuine Expedia guest review
"Hotel was in the middle of all the happenings"
From the moment we stepped foot into the lobby upon our arrival I felt like a queen ! No matter who I ran into during our five day stay, If they worked in any aspect of the hotel I was greeted with a smile, can I do anything for you, and have a nice day. I felt like I was in Disneyland. Not only would I recommend this hotel to my friends,3 different […] families that have question me about Key West also heard all I had to say about your hotel and I strongly advise them to go to this one. while at the hotel desk, they must have overheard it was my husband's birthday because after celebrating his birthday on Wednesday we arrived back to the hotel to a bottle of champagne and a lovely dessert. Above and beyond I can't wait to go back to Key West and specifically to the hyatt spa. I enjoyed going through you to get this wonderful week and hopefully you can set me up with another great deal such as the one you gave me. From our hotel there was no need for a car everything was in walking distance Read moreGenuine Expedia guest review
"Great location- Close to just about everything we"
Very relaxing, great food and service, clean rooms, accommodating staffGenuine Expedia guest review
"Has everything you need..."
We came to Key West for our honeymoon. The hotel had everything that we needed and the staff was extremely friendly. The only problem we had was that we could not enjoy the view from our balcony because we were facing a public beach that unfortunately had homeless persons living on. Like I said the hotel was great. Just avoid the partial view ocean […] room in building 3. Read moreGenuine Expedia guest review
"5 star hotel close to everything"
Beautiful hotel run by kind professional peopleGenuine Expedia guest review
"Beautiful view of Gulf of Mexico"
Friendly staff. Hotel was very well maintained and clean. Our room had a beautiful view of the ocean and beach. Parking was easy. Hotel was close to all sorts of attractions.Genuine Expedia guest review
The Hyatt was a great place to stay. It was a good location, quiet, friendly staff, nice clean rooms. I would recommend this place!Genuine Hotels.com guest review
Everyone was friendly and pleasant. Would definitely stay here again. Very clean, and loved the location. This hotel was everything I was looking for on my mini vacation. I cannot say enough about the staff, very accommodating.Genuine Expedia guest review
"Wonderful room and friendly staff"
Beautiful room and view. Staff was so friendly. Great place to watch the sunset. Small beach but not a lot of good beaches in Key West.Genuine Hotels.com guest review
Still a very nice hotel but has deteriorated a bit since our last stay four years ago. Need to make some upgrades to justify the price. Also, housekeeping staff was not very timely.Genuine Hotels.com guest review
"We enjoyed our stay."
We loved our stay and will come back.Genuine Hotels.com guest review
"Nice hotel. Small pool. Not much beach."
Nice hotel. Pool small and a little crowded. Only 8 beach chairs. "Beach" was only about 20 feet long.Genuine Expedia guest review
"Awesome location, really nice personnel"
We had a great time at this resort. The pool area is amazing. The staff is super nice. The location is perfect, walkable to everywhere! Highly recommend!!Genuine Hotels.com guest review
"Not a bad place."
It's very close to everything in Key West as well as a Conch train station that makes it easier to get around. The room seemed like it was a little bare furnishing wise (there was one wall that was half bare). Feels like for the price there could have been more amenities to the room besides the standard coffee pot, hair dryer, mini fridge, and safe. […] House keeping didn't seem too friendly when asked if they could come back later in the day to clean. They didn't seem to follow a schedule to make it easy for us to be out of the room around the time they would come to clean. Read moreGenuine Expedia guest review
"Key West - hotel great; island a let down"
If you are visiting Key West - this is the place to stay! We even got a free upgrade to a balcony room facing the water. Very large room with beautiful views. However, we did not enjoy Key West.... not what we expected.Genuine Expedia guest review
"everything in walking distance"
excellent it was the first time in key west I wouldn't want to stay anywhere else it is beautifulGenuine Hotels.com guest review
"Quite pleasant. :)"
The rooms were clean and accommodating and everything was in working order. The view from my room was wonderful and the hotel staff was very nice and pleasant. However, what wasn't so pleasant was being charged for parking despite the fact that I did not have a car to park. I enjoyed the live music very much, the one time it was offered during my stay. […] It would have been nice to have had it more than once. I loved the fact that complimentary Starbucks coffee was offered in the hotel rooms! Also, I noticed that on the calendar that hotel snacks are offered between the hours of 2-4 however, I only incurred this once during my stay, at no other times was it offered. The hotel pool is only 3'9 at it's deepest, which was a bit disappointing. However, It was very clean and was in a great location; offering a great view of the ocean. Overall; a good stay! Read moreGenuine Expedia guest review
very pleasing, clean, staff is nice, a tille pricy for my budget but worth it.Genuine Expedia guest review
"Excellent hotel if diving with SouthPoint Divers"
Hotel is clean, maintained well, and very close to all the local attractions and an added bonus that the ship that SouthPoint Divers use is docked in the backyard. Only issue was their kitchen was under remodel and we didn't get to eat in. Nice Place overall!Genuine Hotels.com guest review
"Too much money"
I've stayed at the Hyatt before and the reason I came back is they didn't nickle and dime you. Well, they nickle and dime you now. They charge you an additional $20 a day for parking, the two bottles of Aquafina water, and the gym. Next time I'll try another hotel.Genuine Hotels.com guest review
"Good Location / Very Nice Hotel"
We stayed here with some friends and we all had a great time. The hotel is extremely well run. Everyone is helpful, very friendly, attentive, and prompt. They all really care about making your stay a memorable one. Breakfast buffet is terrific. Pool is only 4 feet deep, but we didn't mind. On the ocean, in a little bay, which is good for swimming. Boat […] and jet ski rentals right there. Boardwalk with various restaurants right next door. I would definitely stay at this hotel again. Read moreGenuine Expedia guest review
"Loved the locale to Duval Street!"
We had a great time at the Hyatt! Restaurant was being remodeled so listening to the contractors all day drilling and pounding was a drawback! But it has to be done at some point! All staff went above and beyond to make our stay enjoyable. You are one block to the wharf and two blocks to Duval...pool is right on the water and they even have a floating […] dock you can sun on! Read moreGenuine Expedia guest review
"Excellent Location with a Beach!!"
We had a great time! The only down side was that the restaurant was closed for remodeling, so the food offerings were very limited. They were to complete the construction in the next couple of weeks.....so for anyone travelling there in the near future, you may want to check. For those traveling next month, it will be great! The location was perfect...the […] room was nice and clean....the views were nice of the ocean. We went as a group of 8 and everyone in the party was pleased with all of the accommodations. We are planning our trip for next year, already! Read moreGenuine Expedia guest review
The amenities, boat tours, cuisine, gift shop, hammock bench for sunset, jet skiis, Odie the Parrot, pool, spa, staff, and turtles were all superb. The location for walking to Duval Street, Mallory Square, music and seaside restaurants is great. This is the only property for our return trip.Genuine Hotels.com guest review
Great location and walking distance to everything you want in the Keys, I've been down here many many times and it was one of the best stays.Genuine Hotels.com guest review
"Had a great time!"
The Hyatt Resort & Spa Key West is a wonderful hotel. It is in a great location. You can walk to most places. The room was great & had a beautiful view.Genuine Expedia guest review
"Great hotel near the water."
Spent our anniversary here and would definitely return. Clean, inviting and beautiful.Genuine Expedia guest review
Very accommodatingGenuine Hotels.com guest review
"Pleasant hotel with excellent concierge services."
I enjoyed the front desk service, the concierge, and the complimentary champagne.Genuine Expedia guest review
"everything was great. Could not of been better."
Loved the location, felt safe in the hotel, The staff at the desk were so helpful.Genuine Expedia guest review
"Great location and staff"
Nice pool. Grat location. Amenities as well. Staff were all nice and helpful.Genuine Expedia guest review
"Close to Duval Street and Mallory Square"
Close to the main attraction of Key West. The rooms are spacious, clean and quiet. Breakfast at Shore arestaurant is very good.Genuine Expedia guest review
"Very nice staff"
I recently spent 5 days at this hotel. It was in a great location, very close to Duval Street and Mallory Square. The staff was very friendly. The bellman gave us cold water bottles every time we came and left the hotel. The room was clean and we had a nice view. The only downfall was it rained heavily the day we got there and they were pumping water […] from the streets into the ocean outside our window which made the room smell a little funny that day. Also, they charged us an extra 20 dollars a day as a hotel fee. Otherwise, it was very nice. Read moreGenuine Expedia guest review
"Great place with a private beach!"
My wife and I spent our honeymoon and her birthday there from 12-16 August 2013. The place is very nice and the staff are wonderful. PLUS this is one of the few places that has a private beach and is still in the city. No need to book anything outside of the hotel, they take care of everything. From their private dock just steps from the pool we got […] onto jet skis, boats, para-sailing, everything. They even made our reservations at Sunset Key for dinner on our anniversary and the staff at that restaurant knew who we were when we got there. Very nice. We also booked our Sea Plane trip to Dry Tortugas from the Hyatt. It was easy. The staff are very nice and will do whatever you need if they can accommodate you. The other thing is that you walk out the front doors and are IN the middle of everything. No taxis needed. We did rent scooters one day to go sightseeing, again direct at the Hyatt, but you can get most places from there on foot. I highly recommend this hotel! Read moreGenuine Expedia guest review
"Loved it...close to everything & a bit of heaven!"
Everything so perfect nothing but raves. Great for lovers and kids. Got it all. So many little luxuries from the champagne at check in to the beach hammock. Will stay next time in Key West.Genuine Expedia guest review
"Great place to stay!!"
Great service, nice staff, a really nice place to stay!Genuine Expedia guest review
Wife and I found this hotel to be quaint and relaxing. 99% of the staff were very helpful and seeking to offer their assistance to please the customer. We have plans to return to Key West and are considering the Hyatt Key West for return visit.Genuine Expedia guest review
We had a nice time. The only odd thing was the housekeeping. The things they did were not quite consistent, but they still did good work.Genuine Expedia guest review
This is a hotel in a great location, within walking distance to most restaurants and activities. The staff went above and beyond to provide excellent service. We received a handwritten note wishing us a Happy Anniversary (which we had just mentioned in casual conversation); the hot water wasn't working one day, and not only did it get promptly repaired, […] the manager sent a handwritten note of apology, and a bottle of wine and truffles. Read moreGenuine Expedia guest review
We enjoyed our stay very much at the Hyatt. We bought friends with us and they seemed to enjoy it as well. If I had a complaint at all it would be that the cleaning staff did not clean the room as well as I have previously experienced and our bed was not completely sheeted. Meaning the bottom sheet only went down to our feet at night and from that area […] to the end of the mattress was unprotected and not sheeted. In order to have this corrected I took all the sheets off the bed and new clean sheets that in fact fit were put on. AND the only other issue my husband had, because this was a surprise gift to him from me was that the Hyatt advertises beach front hotel. There was NO beach. He was disappointed in that as well as our friends. Otherwise, the front desk staff could not be more pleasant or helpful. I would return to the Hyatt again. Very nice hotel right off Duval Street. I DO recommend this hotel and will recommend this hotel to friends. Thank you!! Read moreGenuine Expedia guest review
"nice hotel, great location"
Loved staying at the Hyatt, great location, great serviceGenuine Expedia guest review
"Perfect location in Old Town Key West"
We had never traveled to Key West and chose this hotel from reviews on the internet. I have to say that the reviews were correct. This hotel was in the perfect location for walking to everything! We took reviewers advice and did not rent a car and they were right, we never needed it. Our room was clean and comfortable, we walked to everything because […] the city marina was just out the front door and Duvall Street and Mallory Square were only one block away. I can't imagine any location in Old Town being better than the Hyatt. The pool bar was a great place for fish tacos or a cheese plate and the staff there were very nice, whatever we needed. The gift shop personnel took care of booking all our activities away from the hotel. The only slight negative was the Shor Restaurant, a little pricey for the food and service, but there are like 300+ restaurants around so it was no big deal. If you have never been to Key West, the Hyatt is THE place to stay. Great room, great bar, great pool, great beach, great vacation! Read moreGenuine Expedia guest review
"Great hotel; limited beach area."
Great hotel, great staff but a very limited beach area. Beach area could be expanded! Too many rocks; not enough sand!Genuine Expedia guest review
"nice hotel. Great location. Great staff"
Hotel is very nice. Rooms are very clean. The staff is EXCELLENT. They always greet you with a smile and go out of their way to make you comfortable.Genuine Expedia guest review
"Very nice beachfront hotel"
Wonderful stay here! Nice rooms, decent food, good pool area with a little beach inlet and a few hammocks and lounges situated elsewhere here & there by the water. Very hospitable staff. Happy hour 1/2 price on many drinks & apps every day 4-6pm by the pool. Turtle ponds which are fun to watch!! Resident parrot, games area by the pool, very relaxing […] environment. Wonderful stay! Read moreGenuine Expedia guest review
"Great location, but lacking customer service."
The hotel was in a perfect location to walk everywhere, but still quiet and peaceful. The room was clean and had a beautiful view. The restaurant didn't have anything on the menu we liked, and was very expensive. The bar/grill had burgers, etc. and many items were half price from 4-6. This is the first time I ever stayed in a hotel that did not offer […] any type of free breakfast, so was caught off guard by that. The front desk was horrible, each employee acted as if you were bothering them if you had a question. They never explained where things were, what was offered at the hotel lost laundry, charged us for someone else's meals, etc. They all seemed to be very young and had an attitude. The sail and jet ski rental personnel were wonderful and it was so nice having them right at the hotel dock. The two women who ran the sail boat were very friendly and you went out with 10-12 peopl as a max compared to many other boats we saw with standing room only. Read moreGenuine Expedia guest review
I initially wanted to book at Casa Marina. But then ended up booking at the Hyatt. It turned out to be a paradise. The location is very close to Duval St.. You can walk around without the need for having a car. We had a car but we didn't use it. The hotel has modern features in the rooms and everywhere. The pool is nice and the marina private beach […] is awesome with clear water. The food was nice too. Breakfast at the Shor restaurant was memorable. The fitness facility is a little bit on the small side... but it worked out fine. Also, try the food at the bar. First few days, we didn't know they served food at the bar. Staff gave us champagne when we arrived. Also the manager switched us to a better room when he knew we were on our honeymoon. Read moreGenuine Expedia guest review
One of the most wonderful places that I have ever stayed. Beautiful grounds and the staff was fantastic.Genuine Expedia guest review
"The Devil is in the Details"
Very pretty hotel with a great location on the water and a block away from Duval street. Beautiful, clean, modern rooms. Unfortunately, numerous problems spoiled the weekend: 1) Telemarketing call from Hyatt time share sales, placed to me by name and on the room's house phone, woke us from our nap. Manager was apologetic, but a) offered no compensation […] for our spoiled afternoon, and b) didn't seem to understand that the hotel shouldn't be making those calls, especially since a manned time share booth dominates the lobby. 2) Hotel restaurant lost my signed tab and called to ask me to return to restaurant to sign another one, vice offering to come to me or even just comping their mistake. 3) The room has nice TVs, but the programming transmitted to it looked like it was from a set of 1955 rabbit ears. We tried to watch the Wimbledon finals and it was excruciating. 4) Extra charges that I didn't make showed up on my final bill. I caught them, but it was sloppy accounting. 5) The iron in our room was broken and leaked water everywhere the first time we used it. They swapped it out, but, again, it was one of a long string of inconveniences that needed fixing. When I stay at a nice resort, my expectation is that things are just right, not that I have to arrange to have them fixed. Read moreGenuine Hotels.com guest review
Beautiful views and close proximity walking distance to all the local fare. Everyone at the Hyatt were friendly, engaging, helpful, and downright awesome. From the front desk to the room service. If Key West is your destination this is the place to stay. Fully staffed and very attentive anything you asked for.Genuine Hotels.com guest review
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