"Clean well kept hotel in great location"
Like everything about hotel and staff, only complaints is there is no beach and pool is on the small side. Staff was top notch, room spacious and clean.Genuine Expedia guest review
Hotel was fine Beds are very uncomfortable Couldn't wait to get to my own bedGenuine Expedia guest review
"Perfect location. Close to everything"
Staff was excellent Extremely responsive and cooperative from start to finish If you are reserving a room with a partial gulf view our room in building1 had a great vantage pointGenuine Expedia guest review
"Key West BEST"
First time back to Key West in many years.Geat to have a Hayatt of this class so close to Old Town.Genuine Expedia guest review
The Hyatt was a wonderful pick of a hotel for us. The location was perfect! We could walk to Mallory square easily and of course Duval street. Yet we were removed from the noise which surrounds this area. It was a bit costly, but would highly recommend staying here. There was no need for us to have a car and the hotel has a rental service of bikes, […] scooters and golf carts. The only downside was of course the selfish hotel guests who believe they are privileged and have very few good manners in regard to reserving the pools chairs each morning with their towels. Read moreGenuine Expedia guest review
Excellent hotel, but a bit pricey. You could not beat the lccation or the views, though! Excellent restaurant too!Genuine Hotels.com guest review
"Great Resort on the Gulf side of Key West"
Very nice staff. Good food and comfortable accommodations. Great location with easy access to the most interesting and enjoyable places in Key West.Genuine Expedia guest review
"Room with a view!"
My husband and I spent a week at the Hyatt. The pool and private beach were awesome. Staff was very accommodating. View was awesome! We stayed in a full gulf view room; worth every penny! Note: locals call this Hyatt the "Mama Hyatt" if you are taking a cab. haha!Genuine Expedia guest review
"Our Hyatt Stay"
Overall enjoyed our stay at the Hyatt. Very nice but crowded and small beach and chairs together and pool, I loved the dinning choices that were healthy choices. our room was beautiful and very comfortable the housekeeping staff were awesome. The Shore dining had what seemed as unpredictable staffing issues and were slow they were compensating and the […] food was good. I was disillusioned by all the charges for everything nothing was left without some type of a charge and of some kind or a tip. Don't come here unless you are prepared to pay, it is expensive. Read moreGenuine Hotels.com guest review
Well what can you say about the Hyatt key west it is a beautiful hotel and spa. located it the heart of Key West and just minutes for great bars and restaurants 5 minute walk to sunset and all the side shows that are at Mallory Square. A spa that is one of the best i have ever gone to, your own room before the spa to relax and shower. I would recommend […] this to anyone who will listen> Read moreGenuine Expedia guest review
My wife and I celebrated our 35 wedding anniversary. This hotel worked out perfectly for this celebration. We left extremely cold weather and enjoyed basking in the sun.Genuine Expedia guest review
Directly on the water. Only 2 blocks from Mallory square and duval street. We'll be going back very soon.Genuine Expedia guest review
"**the BEST HOTEL I've ever been to!** 1000 stars!!"
This hotel had the best service possible! Countless great experiences throughout the stay. Clean rooms, clean pools, felt like royalty in this hotel! The Turtle pond is a great relaxing touch! I will tell everyone about my perfect experience !!!!! I never write reviews, but I was so satisfied i had to spread the word!!! TOTALY WORTH EVERY PENNY!!!!Genuine Expedia guest review
"Close to the action, far from the noise."
The rooms are excellent, spacious and comfortable. The staff is extremely helpful and friendly. Our room was on the east side of Building one. The balcony had shade all day and an incredible view. The only imperfection was the pool. It was advertised as heated but was always cold. A guest came back from a diving outing and commented that the Ocean was […] warmer. Read moreGenuine Expedia guest review
"Family Girls Trip"
Beautiful hotel! Wonderful staff, extremely helpful. Max greeted us when we arrived and couldn't have been more welcoming and charming. Everyone was friendly and happy to do anything to make our stay pleasant. Wonderful service at the pool and pool bar. We only visited the Shor restaurant for breakfast twice and service was slow but the food was amazing, […] well worth the wait. Recommend the sunset sailboat cruise the hotel offers. Hotel is in a wonderful location, close to everything, already planning our trip back. Read moreGenuine Expedia guest review
"Great location in Key West"
They were very helpful at the Hyatt with out delayed flight due to weather. They held our reservation when our flight was canceled and upgraded our room. The staff is friendly and accommodating and the location is perfect to all the sights in downtown Key West. We can walk everywhere. This was our third stay at this Hyatt and we plan to return.Genuine Expedia guest review
"Expensive and overrated"
We have stayed at several locations in Key West and found the Hyatt overpriced and underperforming. The desk personnel had difficulty with our simple last name, we were not given fresh towels or bar soap and had to make a trip to the desk to ask. So did the couple we were traveling with. We also asked for a late checkout and were given an extra half […] an hour, which we declined. Just not worth it for the price, will not stay again. Read moreGenuine Hotels.com guest review
"Rough start, but much improved"
This is not the first trip we have booked through Expedia. That said, we know we are not getting the best room in the resort when we book the least expensive one. We do, however, have certain expectations - this after all is a Hyatt. Our first room was not up to par - damp with a very damp odor, divots in the mattress, green algae-like film on the window […] that overlooked the overhang of the entrance, a balcony that looked directly into a palm tree, torn up edges on the window shades. Not up to Hyatt standards, nor Expedia's I would think. The next afternoon we expressed our concerns and were quickly moved (upgraded) to a far less damp room, with a great bed and a pool view. We greatly appreciated the move. The bathroom was very nice, could use some brighter lights around the mirror, but the shower was great. All the staff that we encountered were professional and very helpful from registration to the concierge. We had an especially enjoyable time at the Blue Mojito bar with John, the bartender - he was terrific and really came through when the place got mobbed! We had dinner at the Shor restaurant and enjoyed it very much. The cerviche was delicious! We didn't have the best weather and decided not to take the sunset cruise - wish we had been able to go. We thought we were in a terrific location to walk to anywhere in old town. We would return to this hotel without question. Read moreGenuine Expedia guest review
Wonderful, only thing I did not care for is the bed. But it's different for everyone...what they like firm bed, etcGenuine Expedia guest review
We enjoyed our stay at the Hyatt. It was a wonderful location, and the hotel had everything one could need. The bed was so comfortable, and the room sizeable. Would definitely stay here again.Genuine Hotels.com guest review
"6 days in KeyWest"
I had never been to Key West before. The temperature and weather were wonderful, but almost everything to do with the service there was extremely unprofessional. The nicest part of the hotel visit was complimentary champagne while we checked in. The restaurant service was unprofessional and until the day we left we did not know there was complimentary […] coffee in the restaurant. The whole island is laid back... and can at times feel like an excuse not to take your job at all seriously. The last time I had an experience like this was in the Bahamas. If... was to return to Key West, which is unlikely, this hotel is probably as good as any other. Read moreGenuine Expedia guest review
"Perfect location to everything"
Very clean and friendly staff. This is the perfect hotel. They are reasonably priced and in the best possible location. Everyone was very friendly and happy to assist in any way they could.Genuine Expedia guest review
We had a great time. Great locationGenuine Hotels.com guest review
"Pros and Cons"
Pros:can't beat the location, and a very nice, small hotel(118 rooms) the rooms are relatively large and include a sitting area and small balcony....unfortunately mine overlooked the timeshare next door where they were working on the roof. Cons:the hotel was completely booked and the pool area is quite small....one of those places where people get up […] early, put towels on their chairs for the entire family an then there is no place to sit. beach area is very small as well. The housekeeping staff must have been overwhelmed because the rooms(I had two) were not cleaned a couple of days....I alerted the staff though and they were proactive. Alert for those requesting two Queens beds at this hotel:I was finally told after talking to a few people beforehand that Hotels.com has no rooms available with 2 beds.....the best they can do is a rollaway, which we got on the 2nd day of our trip, replacing the air mattress they originally gave us. Disappointing to say the least! we still enjoyed our trip, Key West is beautiful! Read moreGenuine Hotels.com guest review
"Pleasant and Comfortable"
Room was well kept; bathroom was clean and up-to-date and had a great shower. Our room was "partial ocean view" and that's just what it was; it overlooked a neighboring hotel's pool but wasn't overly intrusive. Spoke with two different trip organizers in the gift shop and both were extremely helpful. Pool is small and beach is pretty much non-existent. […] The only real negative, however, was some late night and early morning noise as carts were wheeled back and forth on the hallway outside our room [which was right next to the elevator]. Overall, we'd stay here again. Read moreGenuine Hotels.com guest review
"First trip to Key West and it was very enjoyable."
The hotel was centrally located and the amenities were excellent. Staff were very accomodating and made every effort to help us enjoy our stay. The weather was great and the extracurricular activities the hotel organized were fun. Great time was had by all.Genuine Expedia guest review
Staff is very helpful..... if you ask directions to something at the site.... they walk you there....Genuine Hotels.com guest review
"Nice hotel close to everything"
When we arrived early, we were greeted with a very friendly and helpful staff. Our room was ready, and we got to change and start our vacation immediately. The room was very clean. The hotel is located two blocks from the main street which made it very convenient getting around. I would definitely recommend this hotel.Genuine Expedia guest review
"enjoyed every minute of our stay"
great location, wonderful and professional hotel staff, beautiful room with a great water view. Very nice pool and jacuzzi.Genuine Expedia guest review
"great to be out of the cold and into sunny weather"
It was our "summer vacation" in November. Great weather each day. The hotel is clean and very lovely. Costumer service and employee's politeness is everything to us and they were excellent. We really do not have anything bad to say about the hotel. Every staff member makes you feel welcomed to the hotel.Genuine Expedia guest review
The partial Ocean view room balcony was extremely small. This balcony had a round wicker table and (2) two chairs that could not be moved around, because the furniture components were to large for the area. The television needs to scaled up in size, (Larger). The in room list of items that stated were in the room for the occupants to use was NOT in […] the room. Our experience at the Hyatt restaurant for dinner was extremely disappointing, we were the first to arrive, long wait after ordering, when we did receive our ordered food it was cold food and tough meat. Read moreGenuine Expedia guest review
A beautiful resort in an ideal location! Very clean!Genuine Expedia guest review
"AWESOME location and perfect for us!"
From the moment we walked in we were greeted with warm welcomes. Our room over looked the pool and we were able to see the ocean. The rooms are very spacious and open. LuAnn took very good care of us when we hung out at the pool. I would recommend getting down to the pool early to grab the right spot to get the most sun. The location is WONDERFUL! You […] can walk everywhere or better yet take a scooter which I highly recommend doing for at least one day. I would definitely stay at this hotel next time we are down. All staff members were always helpful in pointing us in the direction we wanted to go, answering questions and making suggestions. Read moreGenuine Expedia guest review
"What a view from this hotel - Beautiful"
Room was clean and beautiful. The bed was extremely comfortable. Great location next to all shopping and the marina. Great service, great hotel.Genuine Hotels.com guest review
"Very close to Duval 2 blocks."
We were close enough to everything we did not need a car. Great time....Genuine Expedia guest review
"Close to all the action"
Beautiful hotel on the water, very friendly and helpful staff. Close to all the local attractions.Genuine Hotels.com guest review
great hotel, upon arrival they upgraded my room to a partial ocean view, very friendly staff. Near many attractions and great food.Genuine Expedia guest review
Everything great except the restaurant waiter. We were duped into things we did not want to order, served cold coffee and ended up paying way too much for far too little service and quality. It was our only meal on site after that experience.Genuine Expedia guest review
"Right on the water"
We were able to watch the beautiful sunset right near the pool. Very comfortable, loved the shower!Genuine Expedia guest review
"Hotel was in the middle of all the happenings"
From the moment we stepped foot into the lobby upon our arrival I felt like a queen ! No matter who I ran into during our five day stay, If they worked in any aspect of the hotel I was greeted with a smile, can I do anything for you, and have a nice day. I felt like I was in Disneyland. Not only would I recommend this hotel to my friends,3 different […] families that have question me about Key West also heard all I had to say about your hotel and I strongly advise them to go to this one. while at the hotel desk, they must have overheard it was my husband's birthday because after celebrating his birthday on Wednesday we arrived back to the hotel to a bottle of champagne and a lovely dessert. Above and beyond I can't wait to go back to Key West and specifically to the hyatt spa. I enjoyed going through you to get this wonderful week and hopefully you can set me up with another great deal such as the one you gave me. From our hotel there was no need for a car everything was in walking distance Read moreGenuine Expedia guest review
"Great location- Close to just about everything we"
Very relaxing, great food and service, clean rooms, accommodating staffGenuine Expedia guest review
"Has everything you need..."
We came to Key West for our honeymoon. The hotel had everything that we needed and the staff was extremely friendly. The only problem we had was that we could not enjoy the view from our balcony because we were facing a public beach that unfortunately had homeless persons living on. Like I said the hotel was great. Just avoid the partial view ocean […] room in building 3. Read moreGenuine Expedia guest review
"5 star hotel close to everything"
Beautiful hotel run by kind professional peopleGenuine Expedia guest review
"Beautiful view of Gulf of Mexico"
Friendly staff. Hotel was very well maintained and clean. Our room had a beautiful view of the ocean and beach. Parking was easy. Hotel was close to all sorts of attractions.Genuine Expedia guest review
The Hyatt was a great place to stay. It was a good location, quiet, friendly staff, nice clean rooms. I would recommend this place!Genuine Hotels.com guest review
Everyone was friendly and pleasant. Would definitely stay here again. Very clean, and loved the location. This hotel was everything I was looking for on my mini vacation. I cannot say enough about the staff, very accommodating.Genuine Expedia guest review
"Wonderful room and friendly staff"
Beautiful room and view. Staff was so friendly. Great place to watch the sunset. Small beach but not a lot of good beaches in Key West.Genuine Hotels.com guest review
Still a very nice hotel but has deteriorated a bit since our last stay four years ago. Need to make some upgrades to justify the price. Also, housekeeping staff was not very timely.Genuine Hotels.com guest review
"We enjoyed our stay."
We loved our stay and will come back.Genuine Hotels.com guest review
"Nice hotel. Small pool. Not much beach."
Nice hotel. Pool small and a little crowded. Only 8 beach chairs. "Beach" was only about 20 feet long.Genuine Expedia guest review
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