In the middle of all attractions, no need to take out car everything is within walking distance. Most water attractions are right from hotel. The most beautiful hotel in all of Key West.Genuine Expedia guest review
Great hotel, friendly and helpful staff. Location was excellent, close to lots of sites and activities. Only disappointment was the small pool and no beach location at the hotel. The pool was crowded every day and would have been better with a larger pool.Genuine Hotels.com guest review
"Everyone was helpful, n kind"
We had an amazing time, n want to visit in the near futureGenuine Expedia guest review
Our stay was really great. I would go there again in a heartbeat!Genuine Hotels.com guest review
"Very convenient location to Duval Street."
Enjoyed our stay at the Hyatt in Key West on Front Street.Genuine Expedia guest review
"Beautiful hotel and great location"
We had never stayed at the Hyatt Key West Resort and Spa before so we were pleasantly surprised with this gorgeous hotel. The view from our room was breathtaking and we could watch the sunset from the poolside, restaurant or lounge ever night. The entire staff was some of the friendliest and accommodating people we have ever met. We cannot rave enough […] about how much we enjoyed our stay! Read moreGenuine Expedia guest review
"Resort fees that were not explained at check in"
I stay in key West 3-4 times a year. I was told parking, Wi-Fi, bottled water were free. Then was charged $25.00 per day ($75.00 total) for a resort fee and was told it was for the Wi-Fi, bottled water, and parking. Then explained every hotel in key west charged it. This is not true. I make multiple trips to KW a year and have stayed at numerous resorts. […] I will say that this Hyatt has been the nicest and I would stay again. I was highly disappointed as this $75.00 was never part of booking my room or explained when we checked in at 11:30 Thursday night. It is not on my reservation or my receipt at check in. Read moreGenuine Expedia guest review
That staff was extremely helpful and friendly!!! The room was very clean and well laid out. We will be returning to stay again. The hotel is very convenient for dive trips!Genuine Hotels.com guest review
Staff was very friendly, more than I remembered. We have stayed there around 6 times. Always a great seeting, Love how it;s laided out.Genuine Expedia guest review
"Great location, great staff, great time at Hyatt!"
Key West was our Florida destination this summer. We found a great deal on Expedia and earned 5,500 Expedia points and will also earn American Airline Advantage points (amount TBD). We chose the Hyatt Key West for its location and proximity to Duval Street, the main Key West strip. The staff was extremely friendly and very customer oriented during engagements. […] There was so much to do within walking distance of the resort and several restaurants to chose from, including the resorts own restaurant. I recommend renting a car to tour the city and visit the Bahia Honda and Fort Zachary Taylor beaches for snorkling and the best beach experiences. Overall great experience on my first visit to Key West. Read moreGenuine Expedia guest review
Everything was Great .The Hyatt staff pic up the Hotel.com mistake and made it right for our 25th Thanks HyattGenuine Hotels.com guest review
"Nice hotel with no wasted space"
This hotel was a pleasant surprise. The cleanliness of the entire facility, from the rooms to the outdoor areas. All of the staff was extremely friendly. The outdoor bar was comfy and the drinks were great, as well as the food and drink specials. We especially liked the user of the outdoor space, from hammock swing, beach lounging, pool side, cabana, […] and everything in between. Also great access to marina which has hidden local gems as well as very close to tourist attractions like Duval street&Mallory dock. Can't wait for our next visit! Read moreGenuine Expedia guest review
Overall very pleased and satisfied!Genuine Hotels.com guest review
My wife and I had a really nice stay at the Hyatt in Key West. The location is perfect. We were near all the action, yet, far enough away to be bothered by the noise. The hotel itself was very nice. I would consider myself a "hotel snob" and expect the best with total disregard towards the amount it cost. With that being said, I thought the hotel was […] an average 4 star property. The beds and bedding could have been better. The food at the restaurant was very good with a good selection. The gym had everything I needed (all though it was a little cramp). Unfortunately, there aren't too many "high end" hotels in the Keys. So, your choices are rather limited. We have stayed at 2 other properties in the higher end range and would say that the Hyatt is on par with them. If location is a big factor for you, this hotel should be one to consider for sure. Read moreGenuine Expedia guest review
"Nice resort in great location"
The Hyatt has a great location. Right next to the hotspots of Key West, but tucked away enough to avoid the commotion when ready to relax. Our room was clean and comfortable. The staff was courteous and attentive. Odie, the parrot, was a fun character to see everyday, and the turtles are a nice touch to the resort atmosphere as well.Genuine Expedia guest review
"Our graduation celebration"
Hotel was ten minute ($8 per person) from airport. Was clean and hotel staff were great. Information desk helped us with our itinerary and scheduling events. Pool bar small but served us well. Pool staff readily available for food and drink service. $20 per person added to expedia fee per night. Taxi available but we didn't need one since everything […] was in walking distance. Food was good on the boardwalk, better than in restaurants on the street side. Latitudes restaurant was exceptional but you need reservations way in advance. And of course, bars were really entertaining especially sloppy joes and Irish Kevin's. Garden of Eden was an experience. Dante's on boardwalk great for younger adults. Would go back there in a heartbeat and definitely stay at Hyatt. Read moreGenuine Expedia guest review
"Great location, great resort."
We loved the location. It was convenient to everything and right at the water was perfect. The staff were friendly and accommodating. The housekeeping staff were very nice and did a great job every day. Nothing was too much to ask for. Justin, the concierge was great and recommended really great places to eat. We were offered a room upgrade for an additional […] $50 per night. The hotel charges and resort fees were already way high so we figured why not. We were not disappointed with the room or the view but we needed to be higher or lower than the second floor because the palm trees blocked our entire view. I love palm trees and they are beautiful but not right in front of us. We couldn't see too much from our balcony because of them. The air conditioner didn't seem to work real efficiently so we were very thankful for the ceiling fan in the room. Our balcony was split in two so we weren't sure what that was about. The chef at the Shor Restaurant cooked our catch from our fishing trip and it was absolutely amazing. Fantastic dinner!! One of the best we have ever had. Our compliments to the chef!! Read moreGenuine Expedia guest review
"beautiful hotel w/beautiful view"
loved everything about the hotel - however a little disappointed that after paying a good amount for the room and upgrading to a better room once we arrived (which was awesome room with an awesome view) we were then charged a resort fee each day.Genuine Expedia guest review
"Very nice property"
Very nice property, close to beach and Duval Street, excellent staff, definitely recommend this hotelGenuine Expedia guest review
"Great place to stay. Very neat and clean."
Staff is excellent. resort is clean and well maintained. Close to everything Key West!!Genuine Expedia guest review
"Right on the water"
Absolutely beautiful hotel, although no beach there & pool rather small,but very nice.Genuine Hotels.com guest review
"Recent Key West visit"
Many trips to Key West, First time staying here. Wonderful location, Excellent staff and amenities. we will definitely return.Genuine Expedia guest review
"Small hotel close to Duval St."
It was out honeymoon and they made us pay for an upgrade when our room was not ready. They say they have a beach but they don't. Housekeeping comes late in the day. The sunset cruise off of their pier, however, was great. This is a small Hyatt property and if I had to do it over I would have stayed on the southern side of Key West or in a B&B.Genuine Expedia guest review
From the moment we arrived, we were treated like very special guests. Would have loved to stay longer. Huge room with a fantastic view. We ate at the bar restaurant and everyone was great, Really attentive staff.Genuine Expedia guest review
"Clean well kept hotel in great location"
Like everything about hotel and staff, only complaints is there is no beach and pool is on the small side. Staff was top notch, room spacious and clean.Genuine Expedia guest review
Hotel was fine Beds are very uncomfortable Couldn't wait to get to my own bedGenuine Expedia guest review
"Perfect location. Close to everything"
Staff was excellent Extremely responsive and cooperative from start to finish If you are reserving a room with a partial gulf view our room in building1 had a great vantage pointGenuine Expedia guest review
"Key West BEST"
First time back to Key West in many years.Geat to have a Hayatt of this class so close to Old Town.Genuine Expedia guest review
The Hyatt was a wonderful pick of a hotel for us. The location was perfect! We could walk to Mallory square easily and of course Duval street. Yet we were removed from the noise which surrounds this area. It was a bit costly, but would highly recommend staying here. There was no need for us to have a car and the hotel has a rental service of bikes, […] scooters and golf carts. The only downside was of course the selfish hotel guests who believe they are privileged and have very few good manners in regard to reserving the pools chairs each morning with their towels. Read moreGenuine Expedia guest review
Excellent hotel, but a bit pricey. You could not beat the lccation or the views, though! Excellent restaurant too!Genuine Hotels.com guest review
"Great Resort on the Gulf side of Key West"
Very nice staff. Good food and comfortable accommodations. Great location with easy access to the most interesting and enjoyable places in Key West.Genuine Expedia guest review
"Room with a view!"
My husband and I spent a week at the Hyatt. The pool and private beach were awesome. Staff was very accommodating. View was awesome! We stayed in a full gulf view room; worth every penny! Note: locals call this Hyatt the "Mama Hyatt" if you are taking a cab. haha!Genuine Expedia guest review
"Our Hyatt Stay"
Overall enjoyed our stay at the Hyatt. Very nice but crowded and small beach and chairs together and pool, I loved the dinning choices that were healthy choices. our room was beautiful and very comfortable the housekeeping staff were awesome. The Shore dining had what seemed as unpredictable staffing issues and were slow they were compensating and the […] food was good. I was disillusioned by all the charges for everything nothing was left without some type of a charge and of some kind or a tip. Don't come here unless you are prepared to pay, it is expensive. Read moreGenuine Hotels.com guest review
Well what can you say about the Hyatt key west it is a beautiful hotel and spa. located it the heart of Key West and just minutes for great bars and restaurants 5 minute walk to sunset and all the side shows that are at Mallory Square. A spa that is one of the best i have ever gone to, your own room before the spa to relax and shower. I would recommend […] this to anyone who will listen> Read moreGenuine Expedia guest review
My wife and I celebrated our 35 wedding anniversary. This hotel worked out perfectly for this celebration. We left extremely cold weather and enjoyed basking in the sun.Genuine Expedia guest review
Directly on the water. Only 2 blocks from Mallory square and duval street. We'll be going back very soon.Genuine Expedia guest review
"**the BEST HOTEL I've ever been to!** 1000 stars!!"
This hotel had the best service possible! Countless great experiences throughout the stay. Clean rooms, clean pools, felt like royalty in this hotel! The Turtle pond is a great relaxing touch! I will tell everyone about my perfect experience !!!!! I never write reviews, but I was so satisfied i had to spread the word!!! TOTALY WORTH EVERY PENNY!!!!Genuine Expedia guest review
"Close to the action, far from the noise."
The rooms are excellent, spacious and comfortable. The staff is extremely helpful and friendly. Our room was on the east side of Building one. The balcony had shade all day and an incredible view. The only imperfection was the pool. It was advertised as heated but was always cold. A guest came back from a diving outing and commented that the Ocean was […] warmer. Read moreGenuine Expedia guest review
"Family Girls Trip"
Beautiful hotel! Wonderful staff, extremely helpful. Max greeted us when we arrived and couldn't have been more welcoming and charming. Everyone was friendly and happy to do anything to make our stay pleasant. Wonderful service at the pool and pool bar. We only visited the Shor restaurant for breakfast twice and service was slow but the food was amazing, […] well worth the wait. Recommend the sunset sailboat cruise the hotel offers. Hotel is in a wonderful location, close to everything, already planning our trip back. Read moreGenuine Expedia guest review
"Great location in Key West"
They were very helpful at the Hyatt with out delayed flight due to weather. They held our reservation when our flight was canceled and upgraded our room. The staff is friendly and accommodating and the location is perfect to all the sights in downtown Key West. We can walk everywhere. This was our third stay at this Hyatt and we plan to return.Genuine Expedia guest review
"Expensive and overrated"
We have stayed at several locations in Key West and found the Hyatt overpriced and underperforming. The desk personnel had difficulty with our simple last name, we were not given fresh towels or bar soap and had to make a trip to the desk to ask. So did the couple we were traveling with. We also asked for a late checkout and were given an extra half […] an hour, which we declined. Just not worth it for the price, will not stay again. Read moreGenuine Hotels.com guest review
"Rough start, but much improved"
This is not the first trip we have booked through Expedia. That said, we know we are not getting the best room in the resort when we book the least expensive one. We do, however, have certain expectations - this after all is a Hyatt. Our first room was not up to par - damp with a very damp odor, divots in the mattress, green algae-like film on the window […] that overlooked the overhang of the entrance, a balcony that looked directly into a palm tree, torn up edges on the window shades. Not up to Hyatt standards, nor Expedia's I would think. The next afternoon we expressed our concerns and were quickly moved (upgraded) to a far less damp room, with a great bed and a pool view. We greatly appreciated the move. The bathroom was very nice, could use some brighter lights around the mirror, but the shower was great. All the staff that we encountered were professional and very helpful from registration to the concierge. We had an especially enjoyable time at the Blue Mojito bar with John, the bartender - he was terrific and really came through when the place got mobbed! We had dinner at the Shor restaurant and enjoyed it very much. The cerviche was delicious! We didn't have the best weather and decided not to take the sunset cruise - wish we had been able to go. We thought we were in a terrific location to walk to anywhere in old town. We would return to this hotel without question. Read moreGenuine Expedia guest review
Wonderful, only thing I did not care for is the bed. But it's different for everyone...what they like firm bed, etcGenuine Expedia guest review
We enjoyed our stay at the Hyatt. It was a wonderful location, and the hotel had everything one could need. The bed was so comfortable, and the room sizeable. Would definitely stay here again.Genuine Hotels.com guest review
"6 days in KeyWest"
I had never been to Key West before. The temperature and weather were wonderful, but almost everything to do with the service there was extremely unprofessional. The nicest part of the hotel visit was complimentary champagne while we checked in. The restaurant service was unprofessional and until the day we left we did not know there was complimentary […] coffee in the restaurant. The whole island is laid back... and can at times feel like an excuse not to take your job at all seriously. The last time I had an experience like this was in the Bahamas. If... was to return to Key West, which is unlikely, this hotel is probably as good as any other. Read moreGenuine Expedia guest review
"Perfect location to everything"
Very clean and friendly staff. This is the perfect hotel. They are reasonably priced and in the best possible location. Everyone was very friendly and happy to assist in any way they could.Genuine Expedia guest review
We had a great time. Great locationGenuine Hotels.com guest review
"Pros and Cons"
Pros:can't beat the location, and a very nice, small hotel(118 rooms) the rooms are relatively large and include a sitting area and small balcony....unfortunately mine overlooked the timeshare next door where they were working on the roof. Cons:the hotel was completely booked and the pool area is quite small....one of those places where people get up […] early, put towels on their chairs for the entire family an then there is no place to sit. beach area is very small as well. The housekeeping staff must have been overwhelmed because the rooms(I had two) were not cleaned a couple of days....I alerted the staff though and they were proactive. Alert for those requesting two Queens beds at this hotel:I was finally told after talking to a few people beforehand that Hotels.com has no rooms available with 2 beds.....the best they can do is a rollaway, which we got on the 2nd day of our trip, replacing the air mattress they originally gave us. Disappointing to say the least! we still enjoyed our trip, Key West is beautiful! Read moreGenuine Hotels.com guest review
"Pleasant and Comfortable"
Room was well kept; bathroom was clean and up-to-date and had a great shower. Our room was "partial ocean view" and that's just what it was; it overlooked a neighboring hotel's pool but wasn't overly intrusive. Spoke with two different trip organizers in the gift shop and both were extremely helpful. Pool is small and beach is pretty much non-existent. […] The only real negative, however, was some late night and early morning noise as carts were wheeled back and forth on the hallway outside our room [which was right next to the elevator]. Overall, we'd stay here again. Read moreGenuine Hotels.com guest review
"First trip to Key West and it was very enjoyable."
The hotel was centrally located and the amenities were excellent. Staff were very accomodating and made every effort to help us enjoy our stay. The weather was great and the extracurricular activities the hotel organized were fun. Great time was had by all.Genuine Expedia guest review
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