Noisy you could hear people upstairs. It is supposed to be non smoking and you could smell cigarettes.Bathroom has mold on walls. Staff was nice. Beds were not comfortable.Genuine Expedia guest review
Response by Inn at Mt Sterling Thank you for taking the time to share your feedback about your recent stay in Mt. Sterling. I am terribly sorry about the noise and smoke odor you experienced during your stay. We are a 100% non smoking hotel, so I completely understand your fustration with dealing with that smell. I am pleased to hear that you were impressed with the service our staff provided during your time as our guest. I understand that we failed to meet the mark this time, but I sincerely hope you will give us another chance to impress you in the future. Thank you, Brandi Montgomery General Manager
"Staff great, Location Great, Hotel Very Nice!"
Enjoyed our stay here very much, would highly recommend!Genuine Hotels.com guest review
"Get what you pay for....unfortunately"
Get what you pay for....unfortunately. Bathroom was dirty! Funky smell in the room.Genuine Expedia guest review
Response by Inn at Mt Sterling Hello, Thank you for taking the time to share your feedback about your recent stay at our property. I am terribly sorry to hear that our hotel did not meet your expectations, and I assure you we will make every effort to ensure that we correct the cleanliness issues you mentioned. I hope that you will give us another chance to provide you with the excellent service you are accustomed to with Fairfield Inn. We look forward to serving you again! Thank you, Brandi Montgomery General Manager
"Great location with a caring staff"
Overall a nice facility in a convenient.location. Very accommodating staff.Genuine Hotels.com guest review
"Would stay there again but..."
Everything was very clean! The beds were very uncomfortable!!!Genuine Hotels.com guest review
Response by Inn at Mt Sterling Hello, Thank you for taking the time to share your feedback about our hotel. I love to share our guests' opinions with the staff so that we know what areas we need to improve in and so that we can celebrate the positive comments. I am extremely pleased to hear that you found our hotel to be very clean, and I'm sure my staff will be proud that their hard work was recognized. I understand that you found our beds to be uncomfortable. Although we use the standard mattresses as required by Marriott, its always helpful when guests let us know one needs to be replaced. Again, I truly appreciate you taking the time to comment about your experience, and if you have any further thoughts to share feel free to contact me directly at any time. We look forward to seeing you next time you visit Mt. Sterling!
"Clean and Convenient"
It was clean and comfortable, just don't expect many amenities, it was pretty plain but it was fine for one night.Genuine Hotels.com guest review
everything was fine - nothing super out of the ordinary but i did notice that the toilets did not flush well. one of the bedskirts was ripped which really isn't a big deal, just a little detail that should have been taken care of before hand.Genuine Hotels.com guest review
"ONE NIGHTSTAY IT WAS AWSOME."
I'M A FORMER CITY AND TOUR BUS DRIVER AND THE WIFE AND I WERE, IMPRESSED,WITH THE ENTIRE STAFF AND THE QUALITY OF SERVICE,WE HAVE FAMILY IN MT.STERLING AND WILL STAY HERE AGAIN,NO DOUBT.Genuine Hotels.com guest review
"Nice stay. A little overpriced."
Room and facility was clean. Breakfast was good. Overall a good stay. I would stay here again. Although seemed a bit overpriced compared to other places of the same.Genuine Expedia guest review
Response by Inn at Mt Sterling Hello Andrew, I am so happy to hear that you enjoyed your recent stay with us! My staff and I take a lot of pride in ensuring that we are offering clean rooms and excellent service, and I am excited to share your positive comments with the team. Thank you for staying with us, and we look forward to seeing you again the next time you visit Mt. Sterling! Brandi Montgomery General Manager
When I booked the room . One of the reasons that sold me . Was that it had a heated pool and whirlpool. Well the pool was indoors and slightly heated and there was no whirlpool. Even though it was clearly advertised as having one. Even the sign on the wall by the pool said whirlpool. I was disappointed.Genuine Hotels.com guest review
Easy access, excellent value, nice people, clean facility...great stay!Genuine Expedia guest review
Great breakfast, evening clerk was very passionate about her job and wanted to make sure your experience was great. Clean and comfy beds..will definetely stay again!Genuine Expedia guest review
This hotel was a great stay, we have been traveling back and fourth from PA to Mt sterling, due to relocating and house hunting. We have been staying in Lexington because there were no room available in Mt Sterling, but we got lucky this trip and were very satisfied with the Fairfield. Breakfast was great in the morning, after we checked into the room, […] about 15 minutes later our phone rang in our room, it was the front desk checking to make sure everything was good in our room. We will be staying here again for our next trip, no questions asked. Thank You Fairfield for making our stay a Great one!! Read moreGenuine Hotels.com guest review
I biked this at the last minute and it was a oasis at the end of a long day. Great bed...great breakfast.Genuine Hotels.com guest review
"The hotel is in need of updating."
Staff was ok but overall I would not stay here again.Genuine Expedia guest review
"Filthy carpet in rooms."
Filthy carpeting in our room, our feet were black from it.Genuine Expedia guest review
We could not have been more pleased with our room or the attention we received by the staff. The hotel smelled very fresh from the front door. The electronic key did not work on our first attempt to open our door. When I returned to the front desk one of the clerks rescanned the key and accompanied me back to the room to make sure it worked (which it […] did). We had an unexpected emergency situation arise with our party, which effected our reservation and the manager immediately took the proper steps to change the reservation status. We did not eat breakfast at the hotel because we were running late for the MSU graduation. The manager was instructing guests how they might best avoid delay caused by an accident on route 64. This saved us from going through the official detour everyone else was using. We realized it was a HUGE BLESSING when we reached the point where traffic was trying to enter route 60. We arrived for graduation well rested and on time thanks to the extra efforts of our hotel staff!!! Read moreGenuine Hotels.com guest review
"Very good service"
The staff was courteous and efficient. Rooms were clean, but showed some wear and tear. Overall, had a fairly good stay.Genuine Hotels.com guest review
"Great for a quick stop in town"
This hotel was very easy to find. Provided breakfast (waffle maker, cereals, yogurt, bagels, muffins, etc.). FREE WIRELESS INTERNET!Genuine Expedia guest review
The hotel seemed clean & the staff was super friendly!! We will definitely be staying again!! :)Genuine Expedia guest review
I was in Mt. Sterling area on business. During the four nights that I was at this Fairfield Inn, I had to move 3 or 4 times. This non smoking hotel has rooms that smell strongly of smoke, The front desk supervisor was extremely rude and reluctant to accomodate guest requests. He was argumentative and did not know what he was doing. We even had someone […] try to check into our room, when we were there, The supervisor came up to the room and asked what we were doing in there!!!! ?????....What if they had given the key to someone while we were not there? There were Many issues with this stay and I will not list them all here... I have NEVER been treated this way as a guest of Marriott. Unfortunately experiences like this get bad reviews and reflect badly on the other hotels that have more professional staffing. This hotel needs alot of rehab staff wise and maintainence wise. The breakfast area was crowded and had few choices. I will not recommend this hotel based on what I feel was poor management and poor staffing plus poor maintainence. Read moreGenuine Hotels.com guest review
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