Room was clean and spacious. Beds were comfy but no screen on window which limited the fresh air. Also the staff was not very welcoming. In fact quite unfriendly. They actually charge for internet service.Genuine Hotels.com guest review
Requested courtyard view when booking for two nights and paid extra for it. When we arrived, we were checked into a room where the "courtyard view" and patio consisted of a common patio, that needed to be cleaned and was shared with other guests. The view was of a roof of a part of the hotel. We might have had a better look around, but our sliding glass […] door would not open. When discussed with the front desk, they said they would get back to us once housekeeping updated the rooms that were ready. Amazing that in this age of technology, that process took an hour and a half. They reluctantly upgraded us to a Hilton Honors room that had a private patio (but still needed a good clean). The Manager was unprofessional and rude and did not address the issue directly. In addition, TV programming very basic with no pay per view movies available. Also, you have to pay $10 per device for wifi. Read moreGenuine Hotels.com guest review
No complaints.Genuine Hotels.com guest review
"Great location - near Sonoma State University"
It was a nice hotel, with a great location near Sonoma State University. Nice safe neighborhood. Breakfast was yummy.Genuine Hotels.com guest review
"Nice hotel close to wineries and Graton Casino"
The staff were ALL very nice and our room was nice and clean. I mentioned we were celebrating our anniversary and there were two nice bottles of wine in our room. The buffet breakfast was good with a nice selection of cold and hot food and reasonably priced. And the restaurant had a nice outdoor option. We enjoyed the pool until some wedding reception […] guests moved outside and they were a little loud. Then yellow tape was put up around the pool so no one was allowed to use it. Overall, we enjoyed our stay. Read moreGenuine Expedia guest review
The hotel itself is quite nice and looks like a resort. Not overly "luxurious" but very comfortable and well kept. The staff is excellent. Brett, the concierge was exceedingly helpful. The outdoor space is very nice with a small pool, hot tub cabanas and even fire pits for late night drinks. Its in a very quite area across from a country club and golf […] course. I would stay there again 100%. Read moreGenuine Expedia guest review
"Golf Course Suprise!"
Everything was very nice at this hotel~What a surprise when we drove up and saw a golf course right by the hotel! My husband was in heaven. Outdoor area very nice~Beds were comfortable and great locationGenuine Hotels.com guest review
"Great price for what we got"
Initially this hotel poppee up on my search because I was looking to have a mini vacation in Sonoma. After reviewing the address it actually was in Rohnert Park which is about another 30 minutes from Sonoma. I knew the hotel's exit because of the new casino down the street. Also it's about 10 minutes from Santa Rosa, which is where we spent most of […] our day. We visited the Charles Schulz Museum, got our nails done, & dinner downtown. The hotel itself had a nice gym that is open 24 hours. I also enjoyed the jacuzzi Monday evening, but on Wednesday afternoon the jets weren't working. I asked for a late checkout to enjoy the hotel before heading home and they accommodate my request. Also they have a nice outside sitting area near the pool with firepits. And yes, we got 2 warm cookies upon our arrival. After dinner I asked for one more cookie and she gave me 2 more. WiFi in the lobby area is free, for a charge you get it in your room too unless you sign up for the Hilton Honors reward and they give you a complimentary code. All in all a great escape. Read moreGenuine Hotels.com guest review
The staff was great. Even the grounds crew greeted me when I stepped out of the hotel. Rooms were clean and well apportioned. The gym was small, but well equipped. I was very satisfied with my stay.Genuine Hotels.com guest review
"Relaxing, nicely manicured property"
From the time you walk in to the time you drive away, the setting of the hotel is pristinely manicured, surrounded by a golf course. The room was clean, quiet, and comfortable.Genuine Hotels.com guest review
"Better than Hilton"
When I was growing up, Hilton was the "Cadillac" of the hotel chains. Now, staying at a Hilton is hit and miss. DoubleTree by Hilton is redeeming Hilton's name. While not at the level of the Peninsula, the DoubleTree Hotels I stayed at, including this on, are uniformly fresh, quality, good value, well decorated and maintained hotels. They are solid […] 3 1/2 stars. I would definitely stay there again Read moreGenuine Hotels.com guest review
The room was pristinely clean. Not the hotel's fault, but the wifi wasn't working. The refrigerator in the room was running quite noisy.Genuine Hotels.com guest review
The hotel was nice but there were a few things that could have been better. The in-room movies were down and we were unable to rent anything. The gentleman who checked us in was rude and didn't want to help us understand the internet set-up. Charging extra for the internet after paying so much for the room was not pleasing. Otherwise we had a nice […] stay. Read moreGenuine Expedia guest review
It was OK. Nick the front desk Clerk was great, he was attentive to my questions and took the time to give me directions and options when I asked for a restaurant recommendation. The quiet blond girl bringing towels to the pool (can't remember her name) was sweet, attentive, welcoming and accommodating. In the restaurant the host (Last name Morales) […] was good but overall the restaurant staff was not very inviting, unwilling to listen (stock in the "not my job" mode) so I probably will not eat there again. One comment I have is that the cookies I received at the front desk were cold. I received (4 cold cookies for two people) and when I asked at the restaurant to have one of the warmed up for me they tried to convince me to go back to the front desk and get another cookie. The restaurant was empty so heating one up should have not been a problem. BTW, I may not be the right person to give feed back here because I am an ex-employee of the Double tree so my standards are set quite high. Read moreGenuine Hotels.com guest review
"Nice place to stay close to wineries"
The hotel is less than 15 minutes from Santa Rosa, easy to get to from the freeway. The room is comfortable, the property has great amenities for the price range (pool, gym, lounge area, pool table, golf course). Great spot to come back to while wine tasting or driving up and down california.Genuine Hotels.com guest review
"Power outage could have been handled better"
I would have given the hotel higher marks but I was unimpressed with how they handled a power outage. We were offered no options for an alternative workout space and although we were happy to take the stairs (we usually do even when the elevators are functional) I wonder how people with luggage got around. I didn't need much ... I would have been happy […] with a coupon for a free drink or a discounted meal - and I might not have even used it - but I would have appreciated some recognition from the establishment that we didn't get the benefit of our bargain. Read moreGenuine Expedia guest review
Friendly and helpful staff. Clean rooms. This is our favorite hotel to stay when we visit our daughter.Genuine Expedia guest review
Very nice! Staff were pleasant and friendly. Would come again.Genuine Expedia guest review
"peaceful but close to things"
I was pleasantly surprised how gracious the staff was. I travel all over California for business and sometimes I'm left to find my way to my room but here they gave me very helpful information and offered to show me. The map was great and lots of parking.Genuine Hotels.com guest review
Beautiful lobby and main building. The rooms were comfortable. Wish the large pool had earlier hours for use. Would have loved to take a swim in the a.m. It's location was great, with a tennis courts to one side and golf course to another. Close to several food choices, as well.Genuine Hotels.com guest review
"Comfortable Stay in Wine Country"
Very nice hotel located near wine country. Clean, comfortable and all necessary amenities. The staff were very accommodating when we had to cancel one of our nights at the last minute. We will definitely come back.Genuine Expedia guest review
"Nice. The brunch at the hotel restaurant great!"
Golf, Pool, Nice amenities and staff. Very good restaurant as well!Genuine Expedia guest review
Within the first 20 minutes on site we interfaced with three staff. The front desk, helped us resolve a timing issue ( we showed up early), looking for the elevator and were heading in the wrong direction and a busboy asked, can I help you find something and pointed us in the right direction and moving our stuff from the car into the side door a maintenance […] worker stopped what he was doing and came over and opened the door. Each one with a smile and kind word. The property isn't new and may not get the five star rating but the staff receives 5 stars plus. Read moreGenuine Expedia guest review
Alway like this property. Comfortable and convenient too.Genuine Hotels.com guest review
"Great, quiet hotel"
Everyone was extremely friendly at the hotel. The service was excellent and I will stay here whenever I go back to work in this area or even for pleasure.Genuine Hotels.com guest review
"Convenient location, good value"
Very nice Doubletree in wine country. I'd stay here again without hesitation.Genuine Expedia guest review
"Nice hotel for an event, but not for a quick stay"
The hotel was elegant and nice, and the room was clean, but the room was far from the elevator, and there was no short cut. The breakfast was nice but pricey.Genuine Hotels.com guest review
A bit pricey for location. Was a lovely stay and staff exceptional!Genuine Hotels.com guest review
"fairly good hotel"
it was what one would expect from a hilton chain, not more, not lessGenuine Hotels.com guest review
The common areas of the hotel were excellent and the staff was outstanding. But the individual rooms were in desperate need of renovation.Genuine Hotels.com guest review
"Nice, relaxing stay"
Just a quick weekend get away with my wife and two kids. Hotel was great. Room was nice. Pool area was a blast. Just a nice all around stay.Genuine Hotels.com guest review
"Quick weekend trip to Sonoma."
This is the second time we have stayed at this hotel. We are traveling as a family, with a 5 and 9 year old. This hotel is the perfect balance for us...nice enough, that I feel like I am on vacation, but not so nice that I am afraid my kids are going to get in trouble. The employees are very nice and it is laid back, but everything is clean and nice. […] Close to the freeway and restaurants. A great value for the price. Read moreGenuine Expedia guest review
"Very nice, easy drive to wine country"
The room was very comfortable, and the food in the restaurant was good.Genuine Expedia guest review
"Lovely, wish we could have stayed longer."
The room was very nice. We had a handicapped room so we could have held a dance in the bathroom.Genuine Expedia guest review
"We Had a Good Experience"
We were only there 1 night as we were there on business, but the staff was helpful and the room was nice. We did not eat there (except for the cookies), but did have a drink in the bar after dinner. Our room was way back in a far corner, but it was quiet and comfortable, bordering on luxurious.Genuine Expedia guest review
"Good place to stay when visiting the university"
Very nice place. Good gym, nice service. Great location when visiting western Sonoma County.Genuine Expedia guest review
Nice room, the couch pullout bed is not comfortable… don't think of it as an option.Genuine Hotels.com guest review
When I checked out I asked about availability for a future date and they told me the hotel was booked yet I went online and there was availability? I had a great stay and felt very comfortable at this hotel.Genuine Hotels.com guest review
"baby 1st bday!"
perfectGenuine Hotels.com guest review
"Beautiful and Comfortable Stay!"
not the closest locale to the wineries in napa or sonoma, but what an incredibly beautiful drive through the rolling hills and vineyards - the room was extremely clean, large, and the beds and pillows were so comfortable. the staff was extremely friendly as well.Genuine Expedia guest review
Hotel staff was great, spa and pool area was beautiful! Our barista in the morning made wonderful lattes and helped us with ideas for the day ahead of us!Genuine Expedia guest review
"Visit to Santa Rosa."
Very nice hotel design. Pleasing architecture. Plenty of open common spaces.Genuine Expedia guest review
"Big room, clean, and comforable- a great value!"
Greeted with a warm cookie...need I say more?!?! We stayed in a room with a king bed. The room was huge and the bathroom was as big as some hotel rooms in San Francisco- haha! I usually find SOMETHING to complain about at a hotel, but overall this place was great. I called last-minute to ask for a crib for our room and they delivered no problem. The […] only reason I did not give it a "5" is because we were not there long and did not get to fully check things out to get the full experience and add a higher rating. Read moreGenuine Hotels.com guest review
At first we were not given the room we reserved. After complaining at the front desk which got me nowhere we went to the room and called the front desk to complain some more they said they were over booked. So I gave up I went to the door that goes to patio It was a swinging door instead of a sliding door no big deal but it would not lock as we were […] on the first floor that was not good. So I called front desk again they sent a guy to look at it he could not fix it. Keep in mind this is around 10 PM we are very tired we have been traveling all day not having a good time! So I called front desk again finely I spoke with the manager after some conversation he said he would give us another room. So I asked how can you give us another room if you are sold out? He gave me a bunch of excuses but at lease we got another room. He said they were going to comp. us the room but they had to take it up with you guys as Expedia has my credit card. This is the first time we have booked anything through you guys hope it will not be the last time I will expect to not have this charge on my card thank you. Bob Robertson Read moreGenuine Expedia guest review
The hotel staff was very friendly and made sure we had everything we needed. The free water in the room and warm cookies available when we checked in were a very welcome touch. The rooms were very clean and bright. I recommend this hotel for those traveling through wine country.Genuine Hotels.com guest review
The staff were rude. The service was poor.Genuine Hotels.com guest review
"Very relaxing and enjoyable experience."
When I arrived I was greeted with a friendly smile, my room was ready, it was very clean and comfortable.Genuine Expedia guest review
We stayed for an event the next day. Nice room and convenient to venue!Genuine Hotels.com guest review
"5 Star in EVERYTHING!"
This Hotel to sum it up Has the most beautiful surrounding's of Palm tree's to Green Golf course, to professional staff, Beautiful pool, excellent food, very nice rooms! & Even starbucks is in there… We have traveled all over the world & this is the most comfortable Hotel in every aspect. They know what they r doing… First time ever for a review because […] I am so impressed… U GO DOUBLETREE INN... Read moreGenuine Expedia guest review
"It was a central location for sight seeing"
The hotel was comfortable, and well maintained. The public areas were outstanding. The staff was professional, and helpfull. It is a hotel we would recommend to anyone.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )