All hotels in Istanbul, Turkey
1 room, 2 adults
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Yildiz Posta Caddest 50Gayrettepe, IstanbulIstanbul34340Turkey, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.8 / 5Good

Score breakdown (from 42 reviews)

  • Pool
    Great pool
  • Service
    Fantastic service
  • Food
    Delicious food
  • Breakfast
    Bad breakfast
  • Vibe
    Poor vibe
  • WiFi
    Bad internet service
4.0 / 5Excellent
"Not great but good."
Room was a bit small but clean and comfortable. I could hear the lobby noise in the room which is not good. Bathroom was small but had all the basic amenities. There are a couple of restaurants in the hotel with one of them offering lunch buffet. Staff was very cooperative. The hotel is a bit far from the Sultan Ahmet tourist area but cabs are available at the door step with one way charge of about TL40 in busy traffic.
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Dear Sheraz, First of all, we would like to thank you for taking the time to share your feedback regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,
1 night family trip Nov 28, 2015
Sheraz
US
4.0 / 5Excellent
Great central location. Really nice staff. A bit older hotel. The best price for the location and quality. Unless you are looking luxury it is a great choice.
Genuine Expedia guest review
Response by Dedeman Istanbul
Değerli Misafirimiz, Dedeman Istanbul Hotel’de konaklamanız boyunca edindiğiniz deneyimleri, vakit ayırıp değerlendirdiğiniz için çok teşekkür ederiz. Değerlendirme sonuçlarınıza göre aldığınız hizmetlerden memnun kalmış olmanız bizleri son derece sevindirmiş ve tüm Dedeman Istanbul Hotel çalışanları için bir motivasyon kaynağı olmuştur. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size Dedeman Istanbul Hotel’de en yakın zamanda tekrar “Hoşgeldiniz” diyebilmeyi dileriz. Saygılarımızla
Other trip Aug 3, 2015
Koray
US
4.0 / 5Excellent
"Ok stay at Dedeman - but pool is awesome!"
I had a pleasant stay at the Dedeman. Was there for 6 days on a work trip. They have an awesome pool. The lunch served during the conference was almost the same each day. Being a vegetarian, I had a problem as there were hardly any hot vegetarian entrees.The pool is awesome. Carry your swimsuit and a cap. They won't allow you in the pool without a cap.
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future.
6 night business trip Nov 30, 2014
A Traveler
US
3.0 / 5Good
"Far from turistic and commercial areas"
Good facilities but breakfast coresponding to a mere 4 stars with low quality bakeries and very little fruits variety offered. Only canned juice
Genuine Expedia guest review
Response by Dedeman Istanbul
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,
Other trip Nov 2, 2014
jack71
US
4.0 / 5Excellent
"Nice hotel for short stays"
Convenient for short stays. Good for business people. Recepsionist was very kind and upgraded our room wihout request.
Genuine Expedia guest review
Response by Dedeman Istanbul
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,
Other trip Sep 2, 2013
Tayfun
US
4.0 / 5Excellent
"Very Good Hotel"
Location is good. Rooms are very clean. Its a five star hotel.
Genuine Expedia guest review
Response by Dedeman Istanbul
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,
Other trip Sep 2, 2013
A Traveler
US
2.0 / 5Fair
"Not good hotel"
Old hotel need renevation Not clean , internet very bad Non smoking room is full of bad smell
Genuine Expedia guest review
Response by Dedeman Istanbul
Dear Valued Guest, We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Istanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur. We do hope that we will be in a position to welcome you back at the Dedeman Istanbul Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind Regards,
Other trip May 3, 2013
ali n
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Good but bad Internet"
Great hotel but WIFI was really a disaster
Genuine Hotels.com guest review
1 night business trip Apr 6, 2016
Feras
IE
4.0 / 5Excellent
"For a business trip, it does the job great!"
perfect for a business trip, easy access to everywhere you would need, and still convenient enough to stroll to the heart of Istanbul in the space of an hour.
Genuine Hotels.com guest review
3 night business trip Mar 13, 2016
Daniel
GB
5.0 / 5Outstanding
"easy operation from the booking to the check out."
İt was a family leisure stay. Everything went so easy. Thé location, the attitude of the front desk personel, the room size and cleanliness all were awesome. Thé best of all was the venere 's one step on-line reservation program. Thanks again
Genuine Venere guest review
1 night family trip Oct 17, 2015
Erol Eli
IE
4.0 / 5Excellent
"Comfy beds but small room!"
Location was OK. Nice hotel but small rooms
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Dear Valued Guest, First of all, we would like to thank you for your kind interest shown to Dedeman Istanbul Hotel. We're glad to hear that you like our hotel's location. Regarding to your precious comments, we will be deligted to allocate wider rooms for your future reservation. Once again, thank you for your review. Kind Regards, Muge Ozturk
2 night family trip Oct 16, 2014
Asli
GB
1.0 / 5Poor
"Horrifying stay"
We had 3 rooms booked and we had to change rooms thrice ,since the air conditioning was extremely bad . One of the companion had who had stayed in 1619 stated that she had a sauna bath while sleeping in the room even at night ,as the temperature was as high as summer sun out in open.While we complaint the hotel staff they told us that they cannot do anything the cooling systems had been shut of due to outside temperature is low . Overall the stay was extremely bad and i feel Expedia should not rate this as a 5 star hotel . Since i had paid for non refundable deposit we had to stay for the entire period . We all stayed ina an electruic furnice and in my opinion we should be refunded of the stay as we paid for a 5 star and got the service for an unstared hotel
Genuine Expedia guest review
Response by Dedeman Istanbul
Dear Valued Guest, We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Istanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur. We do hope that we will be in a position to welcome you back at the Dedeman Istanbul Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind Regards,
Other trip Oct 13, 2014
A Traveler
GB
4.0 / 5Excellent
"Nice Hotel, but very small rooms for a 5 star"
Hotel was OK, breakfast was good, nothing special, but the rooms reminded me of Paris, barely enough room to walk around the bed.....but free wifi was good and service was excellent.
Genuine Hotels.com guest review
2 night trip Jun 9, 2013
Adrian
GB

The following reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Nice hotel"
Very nice food and service.
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Dear Valued Guest, We are so glad to hear that you've enjoyed with our food and service. We are always will be delighted to welcome you back to our hotel. Kind Regards,
6 night trip with friends Mar 17, 2016
Enes
TR
5.0 / 5Outstanding
"merkezi"
merkezi bir otel, temiz ve guvenli.
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Sayın Rıfat Bey, Dedeman Istanbul Hotel’de konaklamanız boyunca edindiğiniz deneyimleri, vakit ayırıp değerlendirdiğiniz için çok teşekkür ederiz. Değerlendirme sonuçlarınıza göre aldığınız hizmetlerden memnun kalmış olmanız bizleri son derece sevindirmiş ve tüm Dedeman Istanbul Hotel çalışanları için bir motivasyon kaynağı olmuştur. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size Dedeman Istanbul Hotel’de en yakın zamanda tekrar “Hoşgeldiniz” diyebilmeyi dileriz.
2 night family trip Oct 23, 2015
rifat
TR
5.0 / 5Outstanding
"Lever op til sit navn."
Jeg vil starte med at lægge ud at servicen er helt i top. Venlige personale som gjorde alt for at jeg følte mig godt i deres selskab.
Genuine Expedia guest review
Response by Dedeman Istanbul
Dear Mr. Bayram, First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future.
Other trip Oct 25, 2015
Bayram
DK
2.0 / 5Fair
"İstanbul'daki En kötü 5 yıldızlı Hotel"
Dedeman grubuna yakışmayacak kadar kötü bir hizmet kalitesi vardı... Hotel oda sayısı anlamında %100 dolu haldeydi. Ancak personel sayısı, ekipman v.s. gibi açilardan Hotelin kapasitesinin doluluk oranına yüzedesi bire beşti bana göre... Yani %100lük doluluk oranına, halı hazırda %20 olan fiili kapasite ile hizmet verilmeye çalışıyordu. Herşey berbattı... Şöyle ki Sultan Ahmet'teki herhangi bir iki yıldızlı bir hotelin hizmet kalitesi, Dedeman İstanbul'dan daha iyi olabilir.... Kesinlikle hiç kimseye tavsiye etmiyorum....
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Değerli Misafirimiz, Zaman ayırıp görüşlerinizi paylaştığınız için teşekkür eder, otelimizde konakladığınız süre zarfı içerisinde deneyimlediğiniz yetersiz hizmet düzeyinden dolayı oldukça üzgün olduğumuzu belirtmek isteriz. Nazik yorumunuzda gelişmesi gerekli gördüğünüz konularla ilgili eleştirileriniz yetkili yöneticilere iletilmiştir. Otelimize yapacağınız bir sonraki ziyaretinizde önerileriniz doğrultusunda servis kalitemizde meydana gelen değişikliği fark edeceğinizi ümit ediyoruz. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size Dedeman Istanbul Hotel’de en yakın zamanda tekrar “Hoşgeldiniz” diyebilmeyi dileriz. Saygılarımızla
1 night romance trip Aug 4, 2015
Emir HÜseyin
TR
4.0 / 5Excellent
"Güzel Bir İstanbul Ziyareti"
Otel yoğundu. Oda servisi çok ilgiliydi. Tek sorun ki sanırım bu otelden değil acenteden kaynaklanıyor fatura alamadık
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Değerli Misafirimiz, Dedeman Istanbul Hotel’de konaklamanız boyunca edindiğiniz deneyimleri, vakit ayırıp değerlendirdiğiniz için çok teşekkür ederiz. Değerlendirme sonuçlarınıza göre aldığınız hizmetlerden memnun kalmış olmanız bizleri son derece sevindirmiş ve tüm Dedeman Istanbul Hotel çalışanları için bir motivasyon kaynağı olmuştur. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size Dedeman Istanbul Hotel’de en yakın zamanda tekrar “Hoşgeldiniz” diyebilmeyi dileriz. Saygılarımızla
1 night business trip Jul 28, 2015
zeynep sefa
TR
4.0 / 5Excellent
"Peut mieux faire"
Accueil chaleureux, personnel efficace et discret. L'hôtel n'est toutefois pas conforme aux standards internationaux et ne mérite pas ses 5 étoiles. La salle du petit déjeuner est sordide.
Genuine Hotels.com guest review
Response by Dedeman Istanbul
M / Mme, Nous vous remercions de prendre le temps de partager avec nous vos ressentis sur ce que vous avez vécu durant votre séjour dans l'hôtel Dedeman Istanbul Nous vous remercions pour vos commentaires positifs et tenons à vous informer que nous continuons constamment à développer nos standards de service. Dans ce sens, vos commentaires ont été transmis aux membres de notre équipe. Par ailleurs, sachez que nous serions très honorés de vous accueillir encore une fois dans notre hôtel, dans un futur proche. Cordialement,
2 night romance trip Nov 1, 2014
Guillaume
FR
5.0 / 5Outstanding
"tşkler dedeman..."
otel ve çalışanlar harika...hizmet on numara..ayrıca merkezi bir konumda olması ayrı bir artı..her zaman tercihim olacak..teşekkürler.....
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Sayın Namık Bey, Dedeman Istanbul Hotel’de konaklamanız boyunca edindiğiniz deneyimleri, vakit ayırıp değerlendirdiğiniz için çok teşekkür ederiz. Değerlendirme sonuçlarınıza göre aldığınız hizmetlerden memnun kalmış olmanız bizleri son derece sevindirmiş ve tüm Dedeman Istanbul Hotel çalışanları için bir motivasyon kaynağı olmuştur. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size Dedeman Istanbul Hotel’de en yakın zamanda tekrar “Hoşgeldiniz” diyebilmeyi dileriz. Saygılarımızla,
3 night business trip Oct 10, 2014
namik
TR
3.0 / 5Good
Wi-fi sucks !
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Kära värderade gäst, Vi vill först och främst, tack för din vänliga intresse visas för Dedeman Istanbul Hotel. Vi är oroliga att höra att våra wi-fi-anslutning inte uppfyller dina förväntningar. Din dyrbara kommentar har delat med vår IT-avdelning för att undersöka wi-fi problemet med ditt rum. Återigen, tack så mycket för att få ditt missnöje med servicenivå till vår uppmärksamhet. Vänliga hälsningar Muge Ozturk
5 night trip Jun 15, 2014
Baris Selimoglu
SE
5.0 / 5Outstanding
"Her zamanki gibi rahat ve iyi servis"
Dedeman her zamanki gibi rahatligi, kaliteli servisi, guzel fitness salonu, ve ulasim kolayligi ile guzel birkac gun sagladi.
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Değerli Misafirimiz, Dedeman Istanbul Hotel’de konaklamanız boyunca edindiğiniz deneyimleri, vakit ayırıp değerlendirdiğiniz için çok teşekkür ederiz. Değerlendirme sonuçlarınıza göre aldığınız hizmetlerden memnun kalmış olmanız bizleri son derece sevindirmiş ve tüm Dedeman Istanbul Hotel çalışanları için bir motivasyon kaynağı olmuştur. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size Dedeman Istanbul Hotel’de en yakın zamanda tekrar “Hoşgeldiniz” diyebilmeyi dileriz. Saygılarımızla
5 night business trip May 15, 2014
A Traveler
TR
4.0 / 5Excellent
"Voyage d'affaires"
séjour professionnel très réussi. Excellente situation pour les rdv professionnels.
Genuine Hotels.com guest review
Response by Dedeman Istanbul
M / Mme Nous vous remercions de prendre le temps de partager avec nous vos ressentis sur ce que vous avez vécu durant votre séjour dans l'hôtel Dedeman Istanbul Nous vous remercions pour vos commentaires positifs et tenons à vous informer que nous continuons constamment à développer nos standards de service. Dans ce sens, vos commentaires ont été transmis aux membres de notre équipe. Par ailleurs, sachez que nous serions très honorés de vous accueillir encore une fois dans notre hôtel, dans un futur proche. Cordialement,
4 night business trip Mar 9, 2014
A Traveler
CH
4.0 / 5Excellent
"Chambre propore et lit confortable"
Bon hôtel pour voyage d'affaires
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Cher invité, d'une valeur Tout d'abord, nous tenons à vous remercier pour votre aimable intérêt manifesté à Dedeman Istanbul Hotel. Nous sommes donc heureux d'apprendre que vous avez trouvé notre hôtel bon pour les voyages d'affaires. Nous nous réjouissons de vous accueillir à nouveau lors de vos voyages vous apportent à notre ville incroyable, magique. Cordialement Muge Ozturk
2 night business trip Feb 11, 2014
A Traveler
CA
5.0 / 5Outstanding
"SUPER KONUM"
COK GUZELDI..ODAYI COK BEGENDIM
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Değerli Misafirimiz, Dedeman Istanbul Hotel’de konaklamanız boyunca edindiğiniz deneyimleri, vakit ayırıp değerlendirdiğiniz için çok teşekkür ederiz. Değerlendirme sonuçlarınıza göre aldığınız hizmetlerden memnun kalmış olmanız bizleri son derece sevindirmiş ve tüm Dedeman Istanbul Hotel çalışanları için bir motivasyon kaynağı olmuştur. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size Dedeman Istanbul Hotel’de en yakın zamanda tekrar “Hoşgeldiniz” diyebilmeyi dileriz. Saygılarımızla
1 night business trip Oct 5, 2013
A Traveler
TR
4.0 / 5Excellent
"A comfortable hotel with no problems, good service"
A comfortable hotel with no problems, good service and people
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Dear+Valued+Guest%2C%0D%0AFirst+of+all%2C+we+would+like+to+thank+you+for+taking+the+time+to+write+to+us+regarding+your+experience+at+the+Dedeman+Istanbul+Hotel.%0D%0AWe+do+appreciate+your+positive+feedback+and+we+continue+to+thrive+to+improve+our+standard+of+service+at+all+times.%0D%0AYour+comments+have+been+shared+with+our+team+members+accordingly+and+we+are+looking+forward+to+welcoming+you+back+to+our+Hotel+in+the+near+future.%0D%0AKind+Regards%2C%0D%0A
1 night family trip Aug 31, 2013
A Traveler
TR
5.0 / 5Outstanding
"harika"
Otel in personeli iyi yetismis.otel odalari kullanisli ve rahat.havuz hijyen
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Değerli Misafirimiz, Öncelikle Dedeman Hotels & Resorts International'e göstermiş olduğunuz nazik ilgiden ötürü teşekkür ederiz. Otelimizin personeli, odaları ve havuz bölümünden memnun kaldığınızı öğrenmekten son derece mutluyuz. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size Dedeman Istanbul Hotel’de en yakın zamanda tekrar “Hoşgeldiniz” diyebilmeyi dileriz. Saygılarımla, Muge Ozturk
1 night family trip Aug 4, 2013
A Traveler
TR
5.0 / 5Outstanding
"guzel"
Odalar temiz ve rahat.havuzu hijyen.kahvalti harika
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Değerli Misafirimiz, Dedeman Istanbul Hotel’de konaklamanız boyunca edindiğiniz deneyimleri, vakit ayırıp değerlendirdiğiniz için çok teşekkür ederiz. Değerlendirme sonuçlarınıza göre aldığınız hizmetlerden memnun kalmış olmanız bizleri son derece sevindirmiş ve tüm Dedeman Istanbul Hotel çalışanları için bir motivasyon kaynağı olmuştur. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size Dedeman Istanbul Hotel’de en yakın zamanda tekrar “Hoşgeldiniz” diyebilmeyi dileriz. Saygılarımızla
1 night trip Aug 5, 2013
ulys
TR
1.0 / 5Poor
"nie wieder dedeman"
ich habe es zwar nur zum übernachten benuzt,aber allgemein würde ich sagen das dieses hotel statt 5 sterne 3 sterne haben sollte, die zimmern sind zu billig dargestellt, und sauber sind sie auch nicht. Das im internet dargestellte kanyon und cevahir sind weiter als 1,5 kilometern und zu fuss nicht gut erreichbar, alles sehenswürdige an istanbul ist zu weit entfernt vom hotel, verbindungs möglichkeiten gibt es auch nicht viele, ausser man benuzt jeden tag ein taxi
Genuine Expedia guest review
Response by Dedeman Istanbul
Sehr geehrte/r Frau/Herr, Vielen Dank, dass Sie sich Zeit nehmen und die Erfahrungen, die Sie während Ihres Aufenthaltes im Hotel Dedeman Istanbul gemacht haben, mit uns teilen. Wir möchten Ihnen für Ihr positives Feedback danken und Ihnen mitteilen, dass wir unseren Servicestandard auch weiterhin verbessern werden. Ihr diesbezüglicher Kommentar wurde an unser Mitarbeiterteam weitergeleitet. Wir würden uns freuen, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen,
Other trip Jul 28, 2013
A Traveler
DE
5.0 / 5Outstanding
"SUPER KONUM"
GULERYUZLU PERSONEL
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Değerli Misafirimiz, Dedeman Istanbul Hotel’de konaklamanız boyunca edindiğiniz deneyimleri, vakit ayırıp değerlendirdiğiniz için çok teşekkür ederiz. Değerlendirme sonuçlarınıza göre aldığınız hizmetlerden memnun kalmış olmanız bizleri son derece sevindirmiş ve tüm Dedeman Istanbul Hotel çalışanları için bir motivasyon kaynağı olmuştur. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size Dedeman Istanbul Hotel’de en yakın zamanda tekrar “Hoşgeldiniz” diyebilmeyi dileriz. Saygılarımızla
1 night business trip Jun 10, 2013
A Traveler
TR
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Değerli Misafirimiz, Dedeman Istanbul Hotel’de konaklamanız boyunca edindiğiniz deneyimleri, vakit ayırıp değerlendirdiğiniz için çok teşekkür ederiz. Değerlendirme sonuçlarınıza göre aldığınız hizmetlerden memnun kalmış olmanız bizleri son derece sevindirmiş ve tüm Dedeman Istanbul Hotel çalışanları için bir motivasyon kaynağı olmuştur. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size Dedeman Istanbul Hotel’de en yakın zamanda tekrar “Hoşgeldiniz” diyebilmeyi dileriz.
2 night business trip Sep 30, 2015
A Traveler
DE
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future.
1 night trip with friends Aug 26, 2015
A Traveler
CH
3.0 / 5Good
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future.
1 night romance trip Aug 24, 2015
Bilal
DE
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Değerli Misafirimiz, Dedeman Istanbul Hotel’de konaklamanız boyunca edindiğiniz deneyimleri, vakit ayırıp değerlendirdiğiniz için çok teşekkür ederiz. Değerlendirme sonuçlarınıza göre aldığınız hizmetlerden memnun kalmış olmanız bizleri son derece sevindirmiş ve tüm Dedeman Istanbul Hotel çalışanları için bir motivasyon kaynağı olmuştur. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size Dedeman Istanbul Hotel’de en yakın zamanda tekrar “Hoşgeldiniz” diyebilmeyi dileriz. Saygılarımızla
1 night family trip Aug 15, 2015
MUSTAFA
TR
3.0 / 5Good
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future.
1 night business trip Aug 10, 2015
Ho Sung
KR
2.0 / 5Fair
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Değerli Misafirimiz, Dedeman Istanbul Hotel’de konaklamanız boyunca edindiğiniz deneyimleri, vakit ayırıp değerlendirdiğiniz için çok teşekkür ederiz. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size Dedeman Istanbul Hotel’de en yakın zamanda tekrar “Hoşgeldiniz” diyebilmeyi dileriz. Saygılarımızla
2 night romance trip Aug 5, 2015
Emir HÜseyin
TR
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future.
5 night business trip Mar 13, 2015
ChengChun
US
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Dear Valued Guest, First of all, we would like to thank you for taking the time to score our service regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future.
1 night romance trip Jan 5, 2015
Serhan Izzet
TR
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Dear Valued Guest, First of all, we would like to thank you for taking the time to score our service regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future.
2 night business trip May 1, 2014
Halil K.
TR
4.0 / 5Excellent
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Dear Valued Guest, First of all, we would like to thank you for taking the time to score our service regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future.
5 night trip Jan 16, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Dear+Valued+Guest%2C%0D%0AFirst+of+all%2C+we+would+like+to+thank+you+for+taking+the+time+to+fill+out+our+survey+regarding+your+experience+at+the+Dedeman+Istanbul+Hotel.%0D%0AWe+do+appreciate+your+feedback+and+we+continue+to+thrive+to+improve+our+standard+of+service+at+all+times.+We+are+looking+forward+to+welcoming+you+back+to+our+Hotel+in+the+near+future.%0D%0AKind+Regards%2C%0D%0A
1 night business trip Jul 15, 2013
Business Traveler
FR
1.0 / 5Poor
Genuine Hotels.com guest review
Response by Dedeman Istanbul
Dear+Valued+Guest%2C%0D%0AFirst+of+all%2C+we+would+like+to+thank+you+for+taking+the+time+to+fill+out+our+survey+regarding+your+experience+at+the+Dedeman+Istanbul+Hotel.%0D%0AWe+do+appreciate+your+feedback+and+we+continue+to+thrive+to+improve+our+standard+of+service+at+all+times.+We+are+looking+forward+to+welcoming+you+back+to+our+Hotel+in+the+near+future.%0D%0AKind+Regards%2C%0D%0A
2 night business trip May 6, 2013
A Traveler
SE

TripAdvisor reviews for Dedeman Hotel Istanbul

Overall rating:Based on 566 traveler reviews

Most recent traveler reviews:

Overall Rating
"Nice hotel"
04/25/16 Lukeso Karlovy Vary, Czech Republic
The best on offer is the gym, swimming pool and sauna - real treat! So if you´re after relaxation/exercise, this is your hotel. Breakfast also great and rooms quite comfy - well functioning wifi for free + if you´re staying there, go to 17th floor and visit the Bar. Excellent view!
Overall Rating
"very glad and comfortable stay!!"
04/07/16 GokhanAya Istanbul, Turkey
My room was very comfortable, tip top shape, super clean and (at least mine) was spacious. Hotel staff were good with warm communication. wifi worked perfect. Cannot find anything to criticise here. Had a great time.
Overall Rating
"A great hotel in Istanbul!"
03/27/16 Kanyon_da Istanbul Province, Turkey
I spent four nights on holiday in this comfortable hotel and I would recommend this hotel for both couples and families as the hotel was quiet and clean. The hotel's location is very good. It is near to the metro station and also we could walk to several big shopping malls and easy transportation to downtowns of Istanbul. The hotel breakfast was included in the price. Breakfast was really good and had a lot of choices (including a delicious omelette and warm Turkish bagels). I had –so far- the best orange juice which comes from the machine, in this hotel. The staffs were so friendly, starting from the time we left our car to hotel valet when we arrived, and then during the check in and actually during the whole stay. Mrs. Muge who is in charge of guest relations was very interested with us during our stay with a nice big smile all the time. Our room was very clean and although one day we were at the room when housekeeping has arrived, we asked the lady to come back later and then a couple of hours later in the afternon when we came back to the hotel, our room has already been cleaned :) Thank you! It was like a magic! Beside this, our room was really beautiful and the bed was so comfortable (plus they offer you several options for the best pillow for you!) The only downside was that the swimming pool was a bit warmer than I expected, but I like cold water anyway  I would definetly recommend this hotel for your short&long trips to Istanbul.
Overall Rating
"Great value in a competitive area"
03/24/16 David M Darlington, United Kingdom
This area is served by lots of hotels and so outside conference season and holidays the prices can be extremely competitive. The rooms are a good size with firm mattresses which is just how I like them. Breakfast was included in my rate but the quality of the self service selection in the Turkuaz restaurant was not very good - get an omelette made while you wait would be my advice. The rooftop bar is a nice place to wind down with a light meal service. The leisure facilities are excellent with a great pool and gym. The pool is the longest I've seen in a hotel - my personal view is that at 28 degrees the water was a little too warm. My only issue was with the wifi connection which seemed to get weaker as you moved up the floors. My room on the sixth floor was patchy, the rooftop bar quite weak while the lobby had a good strong signal. There are lots of good restaurants nearby so no need to take dinner in the hotel. I arrived just two days after the bombing in Istlikal Caddesi but felt no tension or threat.
Overall Rating
"Good bargain hotel in center of city."
03/11/16 Alibudbud Richmond, Canada
We enjoyed our stay here. Bargain hotel with all its foibles of sub-standard service but overall provided good value. We could walk to most places in Istanbul from here. If you're simply staying for a few days or spending most of your time outside sightseeing then this is a good hotel. If you're planning on relaxing and staying within, then I'd spend a bit more and get a nicer hotel.
Overall Rating
"Ok Hotel"
03/09/16 HandsomestDude San Juan, Philippines
It is an OK hotel. Check in took longer than usual. Staff that time seemed clueless. Room was ok. As a tourist, the hotel location is boring. Good thing there was a huge grocery near by. Roof Bar has a magnificient view.
Overall Rating
"Not too impressed..."
03/08/16 KateNM1205 Bucharest, Romania
The hotel was not so bad, the food was pretty good, the staff was friendly but I was not too impressed with few things.... As soon as I entered the room, there was a feeling that someone smoke inside... Later, this feeling reappeared when I passed by the staff of the hotel. I realised that the smell most likely came from the staff that have cleaned the room most likely but I can not confirm this. I had a feeling that the room was not very clean - there were some stains on the floor that looked very ugly. Other things in the bathroom were so fragile that I was afraid to touch - not sure if it was broken or not. I would still recommend the hotel for everyone who is not too pretentious. I don't know the cost since this was paid by my company but I would suggest that few things need to be fixed int he rooms.
Overall Rating
"February 2016 - Business"
02/27/16 paul1jack1
Great hotel, staff friendly, helpful. Amenities in the hotel excellent, only issue is there is not a lot in the surrounding area to walk to for either shopping or restaurants. However would recommends for business. Roof top restaurant has a nice atmosphere and the prices are not expensive however the food was good but not something I would "highly" recommend. Breakfast buffet excellent.
Overall Rating
"Terrible value for money"
02/04/16 vogel232016 Amsterdam, The Netherlands
I stayed here on business so did not pay out of my own pocket, but the experience was totally below any other I've had at similar hotels. Room was super hot because the whole hotel is on the same airconditioning, which if the weather outside is not very warm (it was a relatively balmy 15 degrees outside in winter) blows hot air in every room. Not only can you not set your own temperature, you cannot even turn this hot air off! After being moved to another room which had exactly the same problem I gave up and slept all night with the window wide open to combat the heat. On top of this problem the wifi was a joke, the coffee was terrible, the food was very poor, the staff sullen (although helpful in trying to deal with the heat problem), the decor old fashioned and there were no electricity sockets in the room. Even for a hotel I wasn't paying for it was sub-standard, if you are paying - stay away.
Overall Rating
"Excellent hotel - Restaurant could use work."
01/19/16 Izella C
I stayed in the Dedeman for 4 nights, whilst in the area for business. This location really is for business, well outside of central IST tourist attractions. That said I travelled to the other side of IST and the Taxi are so cheap a 1.5 hour journey (due to bridge traffic) only cost £25. The reception staff were very helpful and happy. The room was excellent and very spacious as you would expect outside of center. It was cleaned well daily.The wifi was consistently good throughout my stay. The pool you have to wear a swimming cap, which to be honest put me off as thinking of the horror when you had to wear them back at school. Personal preference I know. I did however use the steam room, which was very nice. The porter was very good and helped with cabs and restaurant suggestions. The evening restaurant is at the top of the hotel, so nice to go outside and look out over Turkey (if not the most impressive views - garages and car show rooms). Now the service and the meal matching the menu description, was a different matter. The team didn't really have good enough English to communicate successfully. When I had chicken skewers and the menu said with a hot sauce, they came out plain. Literally plain chicken (not great cuts) and rice. When I asked for the sauce, the chef refused to make any. I did feel for the waiter, his only option left to offer me a generic bottle of hot sauce. The next day there was confusion as to me a meze is a mix of dishes. The meze here was a plate of just one of the options. They did bring out the other parts when I complained. I ventured out the next day and found it was also very over priced and the chicken for example was much better quality in a cheaper grill restaurant. That said it was all very well presented and what I had was well cooked. It was handy to have close by when you are working till late. Breakfasts on the other hand were excellent, more food than I could possible try in the 4 day period. All good quality. Only thing being a few of the less obvious dished, I could have used English labels, as I had no idea what they were, if they were veggie or meat etc.
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