love the fireplaceGenuine Hotels.com guest review
"Would not recommend staying here"
I travel a lot this stay was one of the worst I've experienced. I checked In only to be sent to a room someone was already staying and sleeping in. Once I returned to the front desk explained the room had someone in it the staff member acted like it was no big deal this happened. Once I finally checked into my room it was very outdated no lights that […] worked ( bulbs burnt out in the lamps). The first time I experanced a hotel with No trash cans anywhere in the room. I wouldnt recommend staying at this location. Read moreGenuine Hotels.com guest review
"Hotel desperately needs some updating"
Stayed 5 nights during Christmas week. Only had housekeeping services once and they didn't take out trash. Bathroom had hair on floor upon arrival. Kitchen was missing glasses, plates, pans, knives, silverware, etc. Fireplace screen was broken (husband fixed it). One of bar stools was broken (rungs were sitting on seat). Very drafty with ill-fitting […] doors and windows. Rotting wood on stairways outside. On positive side, location is great. Love the rooms -- two floors with two baths, kitchen and fireplace with couch. Feels like you are at home. Hope renovations are in order. We stay here every year and are doubting we will next year due to deteriorating conditions. Read moreGenuine Expedia guest review
Our room was large, well equipped, and clean. Very comfortable. A great value given the price. We initially did not have bath towels in our room, but when we reported this to the front desk they were delivered. We were there over Christmas and breakfast was in short supply by the time we got there on the 26th (no fruit!), but I'd chalk that up to the […] holiday disruption in deliveries...or a full house of very hungry families! Read moreGenuine Hotels.com guest review
Stayed at the Hawthorne for two days while in town to see some family for the holidays. If you're looking for a hotel in a GREAT location, this is it. Right off the major highways, around lot of restaurants, etc... Room was not ready when we checked in at 4:30 but they moved us into another of the same type quickly with no problems. Room was very spacious […] (in fact, MORE than enough room for just two people). FIreplace and kitchen were nice but we didn't really use them besides storing pop and things in the fridge. Room was clean but does need a few more updates here and there. Very nice flat screen/swivel TV. Great shower/bathroom...bed was really comfortable but I do have say that the pillows are TERRIBLE and misshaped. Definitely bring one or two from home! Only other big thing I noticed was not so much the physical condition of the buildings that some other reviews have mentioned, but outside there is garbage littered everywhere. Somebody should really go out everyday and pick things up. Also, I decided to check out breakfast around 9:15 or so (breakfast is from 7-10)...and most of it was gone and not replenished. The make your own waffles and little sausages were pretty tasty. If you're going to have breakfast, I would just be there early. Overall, a great stay for what we needed. Definitely will stay again. Read moreGenuine Hotels.com guest review
Other then a broken mirror on the closet door and a gap aroundthe door that left a draft in it was a nice room for a great price.Genuine Hotels.com guest review
"not bad at all"
Needed a place to stay due to power outage and flight leaving in morning for holiday. Actually surprised at the size of the room for the price i paid. Expected something small and creepy but got a mini apartment. Only complaint it was upstairs and it was still raining.Genuine Hotels.com guest review
"Wonderful! Great price for thanksgiving w/e."
did not plan to shop, but shopping mall was behind us across parking lot, yet place was very quiet and hidden behind restaurants and just off HW. Shopping black friday with college daughter was very costly but overall saved alot if bought at regular prices. Would stay there again. And yes, was very safe and great breakfast.Genuine Hotels.com guest review
"Very good value!"
The cost for a suite/plenty of room with breakfast and even a fireplace was very reasonable.Genuine Expedia guest review
We just needed a place to stop for the night. Since we knew we would arrive late and leave early we just wanted a decent place for a good price. The room was huge. There was a full kitchen with breakfast bar seating, a desk, a loveseat with a coffee table, a large vanity/dressing area, in addition to the king size bed. It would have been very comfortable […] for two of us for an extended stay. The lady at the front desk was very pleasant which you do not often see when you check in to a hotel after 9:00 as we did. The young lady taking care of the breakfast area was also very nice. The only drawbacks about the stay were that although the room was clean there were cosmetic issues such as peeling wallpaper, the shower head was a bit low for my 6' boyfriend, and the free hot breakfast provided was heated food in foil pans and not the best quality. All little details that we were able to live with given the great deal that we got on the room. We would definitely consider staying here again. Read moreGenuine Hotels.com guest review
the room was huge, clean, front desk was awesome. for $50, it was the best deal I ever received. extremely private and the location was right off the expressway. I was impressed with all the amenities, room has full kitchen, dishes, ice maker in fridge and the bathroom was massive. will definitely be going again and again. thanks...Genuine Hotels.com guest review
Stayed for Thanksgiving weekend. It's not a glitz and glamour place, but I can't remember the last time I had a working fireplace in a hotel room - not to mention the full kitchen. Very very good value.Genuine Expedia guest review
Check in was at 3:00, I arrived at 4:20 and had to wait about 30 minutes for the room to be ready. The room was clean and comfortable. There was a fireplace which was a nice surprise. There were quite a few long term guests that had alot of children, they were pretty loud in the parking lot until 11:00 pm. Despite the other rude guests, I would stay […] here again. Read moreGenuine Expedia guest review
"We were nicely surprised!"
To say frankly, this hotel wasn’t our target, it was just an overnight sleep as a stop in a longer trip. We just booked something rated about $60 and forgot about it. What a nice surprise was it latter when we entered the room! The hotel was organized in small separate houses, and in the room we wound everything we needed: a fully equipped kitchen corner, […] working refrigerator, clean and soft bed… Not to mention, e room was lavishly spacious and the air conditioner was quiet and warmed up the room in no time. At first we were not sure why such nice hotel was offered for a modest price. The only conclusion which we arrived was that it was due to the out of season non-functioning outdoor pool and SPA. When in the morning we found out the food was nice too, my wife and I decided that there will be a positive review for this hotel from our side. Here is the one. We are planning to visit Hawthorn again and we are going to remember this brand. Read moreGenuine Expedia guest review
We have stayed at this hotel a couple times now and I am very pleased with the value received for the price paid. We have traveled significantly over past 15 years and stayed in nicer hotels but if you can look past the age of the buildings and the breakfast being a little less than expected, this is a great place to stay. Our room was clean, with all […] the sufficient amenities and very spacious. We will stay here again. Read moreGenuine Hotels.com guest review
"Over night business trip"
Lobby looked run down.Genuine Expedia guest review
This was my second stay at this hotel, so obviously I'd return. But first timers be aware this hotel is old and could use some updates, but for the price it's worth it for a short stay. I rated the "cleanliness" low because there was a dirty washcloth left in the shower and used sheets left on the pull-out sofa, but there were clean sheets in the closet […] and in general the room was clean enough. The included breakfast is good - includes hot food (eggs, sausage, and potatoes) in addition to the usual cereal, pastries, and yogurt. The location is convenient to the highway, restaurants, and shopping. Read moreGenuine Hotels.com guest review
We experienced outstanding accommodations and service!Genuine Expedia guest review
I was in Toledo for a church convention and wanted to check in early so I did not have to initially find the Hotel in the dark, etc. The staff were very kind in letting me check in earlier in the afternoon. My "room" was actually like a small appartment - furnished kitchen including a full size refrigerator, full size oven, microwave, toaster, coffee […] maker, pots and pans, silverware... The very large bed was quite comfortable. It had a nice bathroom area and a living area with TV and a desk. Wireless access was also included. It is a pet friendly hotel. When I first came back to my room in the evening I heard a dog barking but it was only briefly (actually the place was soundproofed sufficiently that it would not have been a problem) and I never heard it again. It is a little removed from the downtown which was a plus for me. It was quiet. Breakfast was good. Eggs were hot. Staff was attentive to keeping things stocked. I almost forgot one of the main reasons I stayed there was that it was exceptionally affordable for all that was included. Read moreGenuine Expedia guest review
Very impressed with room accessibility. Staff was extremely courteous. The ambient lighting made everything perfect! My only complaint if you can even call it that, is the couch was very uncomfortable. Will definitely stay again!Genuine Hotels.com guest review
"Third time was the charm"
We expected the room to be wonderful once we saw how big and spacious it was but the 1st room the heat didn't work after being in it after an hour, we moved to the second room was there all of 20 minutes it smelled like smoke and the sheets on the beds were filthy, it has stains on it like someone had just gotten out of it and housekeeping just made […] the bed up with the dirty sheets on the beds, I felt dirty in the room. The third room was clean and it was the room winning room, warm, clean and the sheets were clean. I was tired of moving like I was going to a new home or something, I was annoyed by the moving and the no working heat, dirty sheets, and smelly room. Please get it together. Read moreGenuine Expedia guest review
"Nice and comfy hotel"
The hotel was nice and for a great price. I was pleasantly surprised.Genuine Expedia guest review
The place was great, until they ran out of coffee and the furnace broke down,then not so much. Staff was really nice and helpful.Genuine Hotels.com guest review
I guess when you hear the word suite you would expect something nice. First off we got there around 9 or 10 at night and there were people hanging all around outside like some hang out place. It made you very leery of staying there. The guy at the front desk said that some people do live there, and there are people who stay there when they have a fire […] and are burned out of their home. For them I can see it being suitable if you have nothing or no place to live. But for traveling guest I would give it a 4 out 10. All the doors where me and my husband stayed were old and scratched up, around the edge of the door was old and looked warp by the weather, the couch in there was very dingy and didn't look clean, the coffee pot had a film all inside of it ( who would drink coffee out of that). The bed looked very, very lumpy and when we pulled the covers back it was the quilt that was lumpy with a thin top sheet over it, I guess to help make it look like it was smooth. The grass wasn't cut in spots and it look a complete mess. My husband said the breakfast was decent, but I never went to try it. We were there for three days and on the third day staying there it was empty cans in front of our room. Never will stay there again, and would not recommend it to anyone. Read moreGenuine Expedia guest review
Bed was squeaky and hard as a rock. Rooms difficult to find. hot breakfast looks scarry. i had bagle with cream cheese and i had to call in sick the next day because as was sich. NEVER STAY THERE AGAIN.Genuine Hotels.com guest review
"Stayed for business... very comfortable room"
Sort of hard to find.. not well marked for coming in at night..Genuine Expedia guest review
"Nice. and clean"
It was a good experience. at the hotel.Genuine Expedia guest review
I have stayed at many a hotel, and this place by far was the most hospitable, accommodating hotel I have ever stayed at by far! Keep up the good work and I can't wait until I'm in your area again! Thanks!Genuine Hotels.com guest review
People were very kind hotel is in a good central location. House cleaning did forget to leave more coffee packets for the coffee maker. I would definitely stay there again. Did I mention the staff was very kind.Genuine Expedia guest review
"Clean and comfortable. Great service"
Good value...clean and comfortable. Very large rooms. Wish we had more time to use all the amenities.Genuine Hotels.com guest review
very clean and staff was very hospitable. The hot buffet was a nice way to start off my day. Cleanliness of room was a plus.Genuine Expedia guest review
"good and convenient"
spacious, full size kitchen, breakfast included, in a busy area, close to high way and shopping mallsGenuine Hotels.com guest review
stay WAS FINEGenuine Hotels.com guest review
"nice place for the money"
great stay just off the interstate. large room, would recommend to friendsGenuine Expedia guest review
"Should only be a 2 star at best hotel"
In major need of updating! Room smelled musty and old. Changed rooms several times due to spiders in one and then overall dirtiness in other.Genuine Hotels.com guest review
The hotel is a little outdated but they are updating the rooms. Bed was very comfortable, there was a full kitchen, and the staff was very nice. We were there for a wedding so didn't need the kitchen.Genuine Expedia guest review
"Rooms need to be deep cleaned"
The rooms need to be deep cleaned. There were chips between bed and night stand, empty bottles behind night stand and shelves in all cabinets were disgusting. The graveyard shift clerk was very professional and pleasant.Genuine Hotels.com guest review
We had to move 3 times because the rooms were so dirty.Genuine Hotels.com guest review
Although the hot breakfast was just okay, the rest of our very short stay was wonderful! The room was HUGE, had a fully stocked kitchen, comfortable bed and couch, and was very clean. Will definitely be staying here again if we find ourselves in Ohio!Genuine Hotels.com guest review
"close to the zoo"
The hotel was not quite what we expected. The room interior was a bit dated and there was an air leak under the front door. The cleaning staff had not cleaned up well under the bed, there were beer bottle caps on the floor under the bed. OVerall it was an ok stay.Genuine Hotels.com guest review
"Comfortable with lots of room"
The hotel consists of older buildings in need of some repair and updating, but it is a very comfortable place in a good area. The price is good and the space is great, but a number of things in my suite were broken/unrepaired: the closet door was a folding one with nothing to grasp to open it; the tub had large pieces broken out of the porcelain and […] the caulking was in bad condition; the doors of both the refrigerator and freezer were attached on the wrong side with the opening side so crushed against the wall that it was impossible to open them normally (you could only open the freezer by putting fingers inside the rubber gasket at the top; to open the refrigerator, it was necessary to open the freezer first and then slide fingers inside the rubber gasket at the top of the refrigerator -- posing a considerable inconvenience!) The hotel is so hidden behind other businesses that it is difficult to find upon arriving. There was a problem with extreme rudeness by a breakfast buffet worker but that was not on "your time" (I had to extend my stay for a few days and it happened on my last morning there... Sad... Read moreGenuine Expedia guest review
"You get what you pay for"
I appreciated this hotels price because I could not afford much at the time of my stay. Staff was friendly and beds were very comfortable and the water was hot, but the conditions of the paint, appliances were old and looked cheap. I also did not like that they only gave you a couple of towels and when we asked for more towels and blankets, they did […] not have enough clean to give us. The lighting at night was very poor and we had a hard time finding our rooms and were to park when we came in at night. I noticed other people were as well when they stopped to ask us for help finding their rooms! The breakfast was mediocure, they didn't refill the food, so we had to get up early to get any decent breakfast. Read moreGenuine Expedia guest review
"Great Hotel for the Price"
This is the second time we have stayed at a Hawthorne Suites. It comes with a full kitchen (including a full size fridge, stove, microwave, dishwasher, and sink! Also has a living room with cable TV, desk, and sofa bed. We had a king size bed with beautiful white linens and was very comfortable. The tub/shower could use some updating, but for $68 I […] am not complaining! Overall, I love staying at Hawthorne Suites and would highly recommend it to anyone looking for a place to stay on a budget. Read moreGenuine Expedia guest review
"needs some maintenance work inside & outside"
We stayed two nights. First night was not satisfactory. Dead bolt inside handle was missing. Room was not set up ready for occupancy. The next morning there was a terrible leak in the bathroom from upstairs. We were moved to another room that morning. The second room was very nice, much better than the first. Second morning the cook did not show up […] for breakfast so there was nothing but bread for toast. No coffee, no juice only two muffins left from the day before. I did receive a discount for my trouble. Read moreGenuine Hotels.com guest review
"OK place, Staff inconsistent"
Our stay was ok. We were there for 4 nights. The breakfast was great the first morning. The second morning the waffle mix was thick and would not come out. The lady in charge of the food told several people she did not want to waste the batter so they would just have to wait until it dripped out. The third morning no one showed up so the was no hot […] breakfast. They only came to check the room one day while were there. Overall the staff is not very friendly. The last night we were there and it was raining when we returned to our room our keycards did not work. When we took them to the desk and asked the lady said we must have ran them over a magnet. We had 2 rooms with 4 cards and none of them worked. The buildings are older and could use some fresh paint. But for the price the rooms were nice enough. Read moreGenuine Expedia guest review
"Huge room with full kitchenette. Clean but old."
Great value for the price we paid. Had an infant with us so the huge space was nice. The bed was comfortable. The room just didnt give off a warm comfy cozy feel. Everything is dated. If I spent double I would have been disappointed but w were happy overall. Also, after reflecting on my replacement key experience, I question the safety. Basically I […] went up to the front desk around 11pm after getting back from a wedding. My room key wasn't swiping. Told the guy at the front desk, handed him my card, he asked which room number, I told him, he swiped it through the machine and handed it back. Nice guy but he didnt check to see if my name was in the computer or ask for ID. I could have found the card on the sidewalk... Read moreGenuine Expedia guest review
"OK for Price"
Property is showing signs of age on exterior. Rooms spacious and fine. Heated pool was anything but! Breakfast a surprise...nice. Good location and good value but don't expect too much.Genuine Hotels.com guest review
Hotel is old but clean. Nice staff and decent breakfast. Would stay again.Genuine Hotels.com guest review
staff was very helpful; room was very clean and quiet; good value for price; hot breakfast was good; room needed some minor repairs - toilet ran, shower curtain rod loose, but would definitely stay there again;Genuine Hotels.com guest review
"What a let down..."
We travel Nation wide our sons BMX racing competitions. So arrive at the hotel and check in early. Upon arriving the outside reminds me of an apartment complex and was a bit run down. The front desk staff upon checking in was curtious and helpful. Then go to our , it looked like a studio apartment. It was out dated and in need of some maintaining . […] The room smelled clean until later that night when the stench of a smoker had been in our non smoking room. Then it was time to go to sleep oh that was great. Apparently the old man above us has a dog and it likes to bark until he shuts it up. Yep getting woke up by a barking dog is always fun both nights we stayed. Now it was breakfast time oh that was even a not so great experience. Breakfast is suppose to be hot and served at 7am. Nope no hot breakfast or coffee. The ladies that make breakfast never showed. By the time someone showed the lobby was filled with very upset parents and kids starving and needing to be at their kids sporting event. Unfortunately we had to go spend money for breakfast. We asked about a discount rate but they said no manager will be around until Monday and gave us a email address and phone numbe to call. The next morning we had to get up early ate breakfast out because we couldn't take a chance of no one showing. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )