"Convenient location, good value"
We were in town for a family visit, zooming up and down the 15, and this location worked out really well. The hotel met all my criteria: good location, reasonable rates, free wifi, breakfast and a pool, not necessarily in that order. It's not a new property, but our room was very clean and comfortable.Genuine Expedia guest review
i was pleased with the staff and the room. loved the breakfast. i will stay again.Genuine Expedia guest review
Very nice hotel, extremely friendly staff and great price.Genuine Expedia guest review
"Convenient location; door locks were a challenge"
We thought the staff was friendly; we were able to get into our rooms early without additional charge, which was appreciated. We had an early flight, and needed to get refreshed before we went to our early evening appointment. The breakfast was awesome and efficient. The air conditioner was a bit noisy. Even though we were were located right off of […] the freeway, our rooms were quiet. The most frustrating part was that our cards didn't open the door locks. We had to get assistance several times in our 3 days stay. Rooms were fairly clean, but there was hair left from the previous tenant in the bath tub & on the bathroom floor. Read moreGenuine Hotels.com guest review
"Worked perfect for our business needs."
Rooms were always clean. Just a few minutes from our training center we were attending. Surrounded by restaurants including a Denny's in the parking lot. Perfect.Genuine Hotels.com guest review
"Definitely stay there again."
We ended up staying there an additional 3 nights. My husband had a medical emergency and was hospitalized for 3 days. The hotel staff was amazing. They helped me get another room, asked about my husband daily, and the night shift was very helpful when we needed medical services. The rooms were great. Microwaves, wet bars, and lots of electrical outlets...one […] of my pet peeves about hotels...never enough places to plug things into. Also close to nice places to eat, easy freeway access, and shopping. Read moreGenuine Expedia guest review
"If only the keys to the room worked..."
Labor weekend was a very busy time for such major issue to occur. Our room keys didnt work, we got a new key every day 3-4x a day. Depending on how often we left the hotel. The key issue was so bad that we just askee to be escorted to be let into our room. The staff were great and I really felt bad the whole key and rekeying issue. I'd stay there again […] only if the key issue resolved. And it would be nice if the manager returned called... Location is awesome! Shops, eateries, freeway. :-) Read moreGenuine Hotels.com guest review
"Card key did not work"
The card key did not work during my stay. Every time staff come to the door to open. Just before leaving the hotel , they replaced the key unit.Genuine Expedia guest review
Excellent service, staff very accommodatingGenuine Hotels.com guest review
The room was not as clean as I was expecting. The Air conditioning vibrated all night. Not enough personnel during breakfast.Genuine Hotels.com guest review
"dirty carpets and sofa"
Room was smelling stuffy. AC was turned off when we entered the room. It took 4 hours for the room to cool down. Electronic key machine was . So they couldn't issue keys. They gave me emergency room key. What if there was an emergency? Would never book a room here again.Genuine Hotels.com guest review
I really enjoyed it. The bed was comfy and pillows great. It was first time I had ever stayed in a two room suite. I liked that. I could get up early and not bother my husband sleeping. He never heard a sound from me. The road noise you heard but I usually sleep with a fan so that was soothing to me. it was nice to be able to sit on couch and not hard […] chairs. The air conditioner got a little warm at night. First night we thought something was wrong, they came right away to take a look. They did move us to another room for the night. We went back to same room next day and it worked fine during the day and got warmer at night. I think it is the way they have their system to operate. I think if that is so, they need a fan to run all the time so it circulates the air because when it got warmer it was stuffy, whereas if they had a fan running it probably wouldn't have felt so stuffy. Breakfast was good. I wish I remembered the desk lady she was awesome. She even remembered my room number when I couldn't remember it when talking to her about whatever. She was there day hours and back early next morning. She was great!!! People say there is one elevator, there are two. One is just in the back. If you read the binder in the room they would have learned that :) Happy stays, I will stay again if ever in San Diego. Read moreGenuine Hotels.com guest review
"beds were comfy"
The hotel was overall nice, beds were comfy hotel was clean very friendly staff my room did not have a balcony even though when I booked it it described a balcony there is no room service or bar available but there is food close by and a liquour storeGenuine Hotels.com guest review
Very satisfied with our stay. Great location, big rooms and the staff was very friendly. Sonya at the front desk is beyond amazing and fantastic at her job. I would defenitly recommend this hotel to family and friends!!!!! :DGenuine Hotels.com guest review
My family of 5 stayed here for 4 nights when we were visiting family in the San Diego area. It was reasonably priced and our experience is as follows: Pros: beds were comfortable and we liked the layout of the suite. It has separate bedroom and the sink is not in the same room as the tub. They have free breakfast and free parking. Cons: had to daily […] ask for more towels and toiletries as they would only give us 2 or 3 towels when making up the room. Breakfast room was small and crowded. Elevator was slow. Read moreGenuine Expedia guest review
"Good deal! Great room! A very nice stay!"
The room is fairly clean and bed sheets are crispy with just washed feeling. so comfortable. We had a very nice rest at this hotel. We'll definitely recommend to people. Though it is next to freeway but if you request the room be in the parking lot side of hotel there is no noise at all through out the night.Genuine Hotels.com guest review
I would gladly stay againGenuine Hotels.com guest review
"Worth a return trip"
Really enjoyed the size and layout of the room. I will definitely return. The breakfast was also really good with a lot of variety.Genuine Hotels.com guest review
"Over all nice stay"
Was very nice clean room. Could use some updating. Elevator was scary! People where very nice and helpfull. If your going to eat breakfast there go early!Genuine Hotels.com guest review
"Nice rooms and friendly staff."
The rooms were nice and spacious. The staff was friendly and the pool and gym were not crowded. The breakfast was some of the best for this sort of hotel. All in all it's well worth what they charge. The only bad thing is the wifi does not work well. It constantly disconnects you and when it works it's super slow. However they did provide computers […] on the first floor for checking emails. Read moreGenuine Expedia guest review
"One day stay."
Overall it was a nice one night stay, the only issue was the bedroom light switch didn't work but thatwe slept good,Genuine Hotels.com guest review
"Almost completely satisfied"
Overall we enjoyed our hotel stay. The room was clean and we liked the set up. It was close to food, shopping and the venues we were visiting. The only thing that was disappointing was that the refrigerator in our room wasn't working and by the time we got a replacement refrigerator ( the next day) some of our perishable items spoiled. The management […] offered us reward points for our trouble but I can't log in to our account and have no way to access the points! Read moreGenuine Hotels.com guest review
The hotel was nice and the staff was very helpful. The elevator needs to work faster. You can actually walk the stairs faster than using the elevator. The rooms are nice, expect for some minor issues with the T.V. I tried to use a DVD player and it was not working correctly. I hooked up the player to my set at home and everything worked well. No issues […] will the player, it was the hotel T.V. set. The T.V. reception was very poor at times. The audio from the programs would cut-off at times. Read moreGenuine Expedia guest review
Pleasantly surprised!! Rooms were clean,service was excellent. I wish beds were bigger but full size beds are comfortable.Genuine Hotels.com guest review
"Staff is nice, location, facilities disappointing"
I had high hopes for this hotel based on other reviews I had read. The front desk staff was very nice and very accommodating but the facility was disappointing. The hotel was also very close to the freeway. I would not recommend this hotel for the price.Genuine Expedia guest review
The hotel is directly on highway 15, so if you have trouble sleeping with loud road noise you will need ear plugs. The hotel seems to cater to groups passing through, so the large open area courtyard is loud and crowded. Overall experience is like a low budget motel.Genuine Hotels.com guest review
The hotel is conveniently located within walking distance of restaurants and within driving distance of many of the popular San Diego attractions. The staff is overall friendly although the skill level of customer service as well as the level of cleaning of the rooms still needs a bit of work.Genuine Hotels.com guest review
The beds were super comfortable and the breakfast was just fine. But, we did have issues with the television and bathroom door. We called the front desk in the evening and didn't get someone up to our room until much later (having called front desk 3 times) and it was the security guard NOT the maintenance man that came. My husband ended up fixing the […] television problem himself. Maintenance came the next day while we were out and fixed the door jam . Had left two messages for manager and we never received a response. Read moreGenuine Hotels.com guest review
Overall friendly staff, nice hotel, nice room. Only issue was that it smelled a bit like cigarette even though it was a non-smoking room.Genuine Hotels.com guest review
"NIce hotel & convenient location!"
Hotel staff were all very friendly and accommodating. Breakfast was good, coffee great! Cafeteria employees nice and helpful. Had the room cleaned just once in my four day stay and they did an excellent job. My room was by the pool on first level and surprisingly I found the room very quiet except for air conditioner.Genuine Expedia guest review
It was not a pleasant stay at all. First, we booked a room with one king bed but were given a room with 2 double beds. The front desk girls blamed it for Hotel.com. Second, although we are supposed to get a “newer” room as the description on the website but guess what, the first day the shower didn’t work, we had to call maintenance to fix it. The second […] day the AC didn’t work at the middle of the night. Luckily, both times the maintenance came quickly when we complained. And lastly, the room is fairly clean but surprisingly we found a fish hook on the carpet. Although nothing serious happened when my husband picked it up but imagine if someone would have stepped on it with no shoes it would have been a serious situation. The breakfast is good with hot scramble eggs, coffee, waffle, etc. The location is right off the highway, convenient but not noisy at all. Read moreGenuine Hotels.com guest review
"Friendly staff but an aging hotel"
Supposedly the hotel will get new wifi and internet service in August. But during my stay the in room wifi was so slow as to be useless. Air conditioning was also problematic. My unit was not working when I moved in and the first attempt to fix it was not effective. i woke during the night to find the room hot and stuffy and an Alert on the thermostat […] stating that cooling had stopped 4 hours earlier. The next attempt at repair was effective. On my third day there there was a loud gushing sound from the bath tub; dirty water from some other unit had backed up into my tub. The entire hotel is somewhat dingy and dated. On the plus side, staff is friendly and responsive and there are a couple of good restaurants on the far side of the parking lot, one Korean, one Afghani. Read moreGenuine Hotels.com guest review
Free breakfast is amazing, lot of choices. Not strict in # of people to dine in, I was even allowed to wrap foods for my 2 kids left in the room. I learned from staff that Holiday Inn and Comfort Inn merged so no wonder, Holiday Inn is a well manage hotel too. I definitely recommend this place to everyone.Genuine Hotels.com guest review
"Only hotel close to hospitals at time"
Bed was comfortable, carpet was dirty, staff was friendlyGenuine Expedia guest review
"Good family hotel"
Friendly staff with efficient maintenance dept. Air was out in our room upon check in and we were moved immediately to a room with functioning air conditioning. Free breakfast was better than most with hot foods and hotel value was good despite being in the San Diego area during July 4th holiday.Pool is noisy and jacuzzi needs to have adult hours as […] kids are left to dominate without much staff or parental supervision. Overall I give it a 4 out of 5 rating and I would return for a future stay. Read moreGenuine Hotels.com guest review
"Friendly staff but that's about it."
Selected hotel based on reviews and rates. Hotel staff was friendly and welcoming. Hotel was in fair condition overall. Beds were pushed against opposite walls so that you could only get in on one side. Shower head was too low (I'm only 5'8") and had so little flow so could barely get washed off. Breakfast was standard buffet fare but area was not air […] conditioned and therefore was stuffy. Room air conditioning was locked out between midnight and 5am. Made for very uncomfortable sleep. Windows had poor seal allowing excess highway noise into room along with humid outside air. Elevator was extremely slow. Read moreGenuine Hotels.com guest review
Hotel was average. It was convenient being right on the freeway, and had lots of shops and resources across the freeway. Odd that it's right next door to the Holiday Inn (practically touching). Included breakfast was nice and had several choices. Room was a bit cramped, but had 2 adults and 3 kids. Sofa bed was a plus. Negatives were that it wasn't […] terribly clean and the free wifi was horrible. While it wasn't a bad hotel, there are tons of other hotels in the area that I might look into for my next stay. Read moreGenuine Hotels.com guest review
"Will not recommend"
What can I say if I have to try my luck to get in to room that I am paying $140 a night. Door key will not work. I have to try at least 10 times before door opens. I feel hotel management does not care about customers and their convenience. They are just taking advantage of being in good location. Room cleaning crew gathered next to my room and stared […] smoking. I asked for non smoking room when I checked in and lady in front desk proudly said entire hotel is non smoking. Looks like it is non smoking for guests but not for hotel staff. Next time I don't mind staying 50 miles away from this location but not this hotel. Read moreGenuine Hotels.com guest review
"Noisy all the time!!"
I asked specifically for a room which doesn't face the highway 15 because of the noise. What we've got was exactly opposite - room facing highway 15 and on a top of that the room was right next to the laundry room so the room was constantly very noisy. I was the first one to try to check in, a few hours before check-in time so I don't see any reason […] why this happened. I would not recommend this hotel to anyone!! Read moreGenuine Hotels.com guest review
Great hotel. Just a reminder that it is right off the main road so it can be noisy. Loved the free barbecue on Friday night. The breakfast staff were efficient and friendly.Genuine Hotels.com guest review
"Very noisy hotel"
Our room was horribly noisy, and not just with traffic noise from the nearby freeway. We could easily hear the people in the floor above us walking (it sounded like they were stomping!) around the room. Also the air conditioner was very hard to set. The room was too hot, and in an effort to cool it down I reset the temperature. The noisy fan ran continuously […] and was very annoying. I did like the separate living room area from the bedroom, and the bathroom was well designed to have the sink outside the toilet area. Read moreGenuine Hotels.com guest review
I knew we were in trouble when we entered the elevators. The elevators smelled musty and old. The rooms were spacious, but dingy. The air conditioner unit was loud and the air flow was horrible. Key card at the back entrance didn't work, random shady characters hanging out in the back.Genuine Hotels.com guest review
"close to the desired location"
We had a wonderful experience; absolutely no complaints.Genuine Expedia guest review
"good location to Poway and Santee"
Very small bath room sink counter and small bathroom, when the bedroom had so much extra wasted room. Refrigerator had no freezer. And the bathroom sink faucet bad condition. Could not adjust water temp. Overall not real comfortable. Very limited TV stationsGenuine Expedia guest review
"on a budget"
this place is great for those on a budget as it allows free parking and has a free hot breakfast. the staff was generally nice but some of the guest, not so much. it was a personal getaway and i had the people above me wake me up for 2 hours from 3 to 5 am the first night with walking back and forth non stop for that time. in my ins and outs of sleep […] i kept deluding myself that they would finish soon. the next morning i asked the receptionist downstairs if i could move rooms and she started to look but i told her as long as those above me were leaving that day i had no problem not moving. she told me they were and i didn't have to move rooms after all. the second night was much better. the other thing i will say is that, as mentioned by someone else, the noise from the pool does basically echo throughout the entire hotel. this is not a problem at all if you don't have anyone sleeping in the pull out sofa in the living room area, as there is another door that closes on the bedroom to shut out the noise. however, if you have someone sleeping there, it might be noisy because there was quite a bit of noise from the pool on the days i went. Read moreGenuine Hotels.com guest review
"Internet is very Intermittent"
The internet does not work most of the times. It is really hard to do any work using Internet. This needs to be fixed ASAP. The room keys have to be activated multiple times. Do not know why..Genuine Hotels.com guest review
"Good deal for San Diego prizes"
The hotel is good, nothing fancy and nothing disgusting.The breakfast (included) is very good.Genuine Hotels.com guest review
Everyone on staff was friendly and helpful. The breakfast area was kept clean and stocked, even when very busy!Genuine Expedia guest review
"Good price...but very loud!"
Hotel was a good value money wise, but man was it loud. You can hear almost any conversation from the pool from my room, and I was on top floor. Now imagine that noise times 1,000 when there is a group of kids. Other than that, rooms were big and clean...service was average.Genuine Hotels.com guest review
very sastifiedGenuine Hotels.com guest review
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