All hotels in Napa, California, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here4066 Howard Ln, Napa, CA, 94558, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 38 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.1
5.0 / 5Outstanding
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice boutique hotel in the middle of some popular vineyard attractions. The staff was great and very accommodating. It really made the experience all the more fun.
Genuine Hotels.com guest review
1 night romance trip Mar 28, 2015
Kris
US
5.0 / 5Outstanding
"Beautiful, Modern Napa Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was perfect at this hotel, with the exception that some of the rooms have showers but no bathtubs. If you wish to have a tub, request it. The rooms are beautiful, clean, and modern. Breakfast is exceptional. The staff is lovely. It is right off of the road, but the rooms were very quiet and the lovely landscape blocks any view of the hwy. We highly recommend this hotel!
Genuine Expedia guest review
Other trip Feb 9, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed in the Parker Mansion which is a separate building from the rest of the hotel. I was a little skeptical after making my reservation because the Parker Mansion was not mentioned. However, once we checked in and checked out the room, it was very nice. The complimentary or included breakfast was great featuring specialty items from the Bouchon Bakery in Yountville. Good location - away from the hustle and bustle, but close to everything. Would stay there again.
Genuine Expedia guest review
Other trip Jan 27, 2015
A Traveler
US
4.0 / 5Excellent
"Great Boutique Hotel Except one Little Thing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great little hotel in Napa. Booked a room in the Parker Mansion and Got upgraded to a King Room in the same building as reception. Nice Staff, great breakfast buffet with pastries from Bouchon (saved me a 30 min line at the bakery), awesome location between Napa Yountville, clean hotel. The only thing that I could say is that the fire place stopped working after a half hour for the rest of our time there (which isn't that big of a deal) and that I could slightly hear the downstairs bathroom fan reverberating to our room when someone was using the restroom. That was a little bit of an annoyance. Not a deal breaker on when considering hotel stays in the future, but when I do stay again, I might request a room downstairs instead up upstairs.
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Quiet and comfortable stat"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice stay. Very comfortable and quiet. The pool is much smaller than it looks in the picture. The breakfast was delicious.
Genuine Hotels.com guest review
2 night trip Jan 12, 2015
Molly
US
4.0 / 5Excellent
"Romance, rest and relaxation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Small boutique hotel. Convenient driving distance to vineyards and restaurants. Recently renovated, our garden suite was the epitome of modern relaxation. Beautiful gas fireplace, amazing deep soaking tub and spacious shower, heated bathroom floors, ultra comfy bed and wine fridge - everything you need for a romantic getaway.
Genuine Expedia guest review
Other trip Jan 3, 2015
Cruzin
US
5.0 / 5Outstanding
"Great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
This hotel is absolutely beautiful. The rooms are gorgeous, spacious, clean, and the bathrooms are very well appointed. The staff was really, really friendly, and the hotel services were great. The complimentary breakfast was way better than any breakfast I've had at most hotels I've stayed at that were more expensive than this one. The pool/hot tub/fitness center were great, and very accessible from all of the rooms. The bad: the location is a bit tough--it's right in the middle of a residential neighborhood, and right next to the highway, which provided some noise. It was also not walking distance to any restaurants, shops, or wineries. We had to drive everywhere we wanted to go. However, that was a small price to pay for how great our stay was, so I really shouldn't complain.
Genuine Hotels.com guest review
1 night trip with friends Dec 6, 2014
Michael
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
It looks like the hotel was recently constructed and as such the room was generally clean, pleasant, and well appointed (although there was no bath). The free wine and nibbles after 6pm was also a nice touch. However, I booked this hotel for my girlfriends 30th birthday and feel that it was significantly overpriced for what it was. The hotel was located immediately adjacent to the freeway which made it feel something like a travel lodge / motel 6. The hotel facilities essentially consist of one concierge / welcome area which was relatively small and plain. We took swimwear but ultimately did not use as the pool looked very small and in truth not up to our expectations. We also requested a late checkout but they were only willing to grant an extra 30 minutes until 11: 30; the shortest extension I have received anywhere and was frustrating since the hotel seemed half empty. In short, I would only recommend the Senza if you plan on spending limited/ no time at the hotel beyond sleeping at night.
Genuine Expedia guest review
Other trip Dec 8, 2014
Chris
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice hotel, but because of the re-brand the hotel lost its B&B feel completely.... now just a standard hotel like a Hilton.
Genuine Expedia guest review
Other trip Sep 5, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel - quiet and comfortable. Easy access to Napa valley.
Genuine Hotels.com guest review
1 night family trip Oct 31, 2013
A Traveler
US
4.0 / 5Excellent
"quaint and cute"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
This hotel overall is very nice. This was our 2nd time staying there. I love the rooms, they are cute and homey and relaxing. The beds and linens are really comfortable, so comfy that you almost feel like you are at home. They will bring fire wood ready to go at your request for the fireplace, which is really nice. The staff was very friendly and accommodating and the breakfast that is included is really good. The only complaints I have and I have experienced this both times I have stayed here, is that the hotel is old and because it's old, faucets drip, the shower is scalding one minute and freezing the next until you get the knob to go just in the right place. Last time we stayed we actually needed to turn on the A/C and it didn't work. They did remedy the situation by giving us another upgraded room, so they definitely made it right. I haven't stayed anywhere else in Napa, so I don't have anything to compare it to, I imagine all Napa hotels with the same rating are this pricey, however, as much as they charge per night, they need to upgrade their plumbing. It's kinda pricey, but all in all, a nice place....
Genuine Hotels.com guest review
3 night trip Nov 23, 2013
Reina
US
5.0 / 5Outstanding
"Slice of Heaven in Napa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
La Residence exceeded in all areas!! Kimberly who worked up at the front desk was 1 of the BEST staff a person could ask for.She was willing to do anything and everything to make our stay so pleasant.She mapped out 1 of our days up to Spring Mountain and made reservations at the wineries she suggested.It was PERFECT!She made reservations at 3 other restaurants~~~she just handled everything! La Residence is very fortunate to have such a fabulous person that truly loves her job and people!The only thing we did not like was the noise of the traffic. This place is such a GEM and if there was something else this place could do for that I would give it a 10!It is absolutely a lovely place and the location was terrific as well!Thank you and we will be back!
Genuine Hotels.com guest review
3 night trip Sep 2, 2013
Shelly and Mike
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was 1 of 4 hotels we stayed at on our recent trip to California and by far our favorite with the most comfortable bed. I look forward to being able to stay at this wonderful Bed & Breakfast type hotel again soon.
Genuine Hotels.com guest review
2 night trip Oct 15, 2013
A Traveler
US
4.0 / 5Excellent
"Beautiful place in Napa"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We recently stayed at La Residence for three nights and wish they'd been more. The place is beautiful, clean and romantic. The grounds and well kept. Our room was very spacious and the linnens and towels were incredible. Comfortable bed and enough space for luggage. My only surprise was that considering that we were staying at a premium suite (and paid a premium for it) the bathroom sink should've had 2 sinks and a tub. Ours didn't. The sink is also sits on an "antique" table so there's not much space for toiletries or makeup. If you're traveling for a few days, like us, you pack a lot. We basically had our stuff spread all over the floor. Also, the breakfast was really nice. However, there was nothing hot, other than coffee. They had pastries, ham, cheese and one day, there was a quiche. But after the second day you start to crave something else (heavier). All in all, it was a great stay and we would definitely return again.
Genuine Expedia guest review
Other trip Oct 1, 2013
Picky traveler
US
4.0 / 5Excellent
"Just what we expected."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
La Residence has all the quaintness of a B&B but is large enough to offer amenities like a pool and hot tub. The room was cozy and appealing. The king bed was better than we expected. Although it was softer than our Temperpedic at home, we both slept well (could have been the wine and cool nights too!). I have a phobia about hotel bedspreads, so I appreciated the pristine white duvet cover on the bed. The bathroom was the only area for improvement. It had a pedestal sink with little counter space. The tile was clean, but outdated. The grout was a little worse for the wear. But still, there were plenty of clean, nice quality towels. The communal breakfast room was nice. It could seat about 30, with more seating on the deck. We found the breakfast to be a notch or two above a typical Continental breakfast. Each day, there was fresh fruit, danish and rolls, oatmeal, hard boiled eggs, cheeses, cold meats, bagels, and a selection of cold cereals.
Genuine Expedia guest review
Other trip Sep 20, 2013
Kelley
US
3.0 / 5Good
"Nice outdoors but road noise is problem"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Pretty outdoor areas. We enjoyed breakfast on terrace, enjoyed pool and outdoor seating area. First room was very noisy from highway. I had called night before we arrived and requested quiet room so was surprised they ignored me. Next day we moved to quiet room but bed supports were bent so we rolled to middle of bed. After 2 nights of this we realized what was wrong and told hotel and they fixed it. They gave us a bottle of wine for our trouble which was nice. Room we paid for was a premium king. The first room was this but not the second though we paid for it. Second room was half size of first room.
Genuine Expedia guest review
Other trip Sep 14, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel very close to yountville"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good location nice and comfy rooms breakfast ok happy hour very nice music outside should be turned on
Genuine Expedia guest review
Other trip Aug 21, 2013
Alfonso
US
4.0 / 5Excellent
"A lovely night in Napa"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We checked in with ease. We were informed that a wine and cheese hour would begin @6. It was lovely, sitting outside among the trees with Hall wines to sip on. Bed was incredibly comfortable the area was very quiet so a g rear nights rest. In the morning, we were treated to a great B&B breakfast of pastry , yogurt, fruit, hard boiled eggs. Deliocious! Check out was a breeze.
Genuine Expedia guest review
Other trip Aug 8, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Very good. Would recommend.
Genuine Hotels.com guest review
1 night trip Jun 23, 2013
A Traveler
US
5.0 / 5Outstanding
"Wonderful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
La Residence provided a wonderful get away during our stay. The staff were so helpful and nice from the office to the ladies cleaning our rooms. They provided a Bed ad Breakfast feel to the inn within a larger (but not too large) environment. Thank you!
Genuine Hotels.com guest review
2 night romance trip Jun 19, 2013
Jim
US
5.0 / 5Outstanding
"Great getaway, about an hour away!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room was lovely, lots of windows, and our own porch. Beautiful grounds to wander around, a great spa and pool (unheated though), and really enjoyed the lovely breakfasts. The happy hour wine and nibbles reception was a good time to mingle with other guests, out on the patio, and then off to town for dinner. A very lovely get away from the demands of life in the bay area, and so close! The only slight drawback is the highway noise, because we were pretty close to the 29, if one is a light sleeper, this might affect you.
Genuine Expedia guest review
Other trip May 2, 2013
Sandee
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great Boutique hotel. Beautiful setting. Did not have any issue with the noise from the highway, and we were in The Mansion on the top floor. Room was well done and spacious. My ONLY complaint (and to me this is a big one) is when taking a shower the water temperature was NEVER consistent. The water was either very hot or ICY cold. Made for a very uncomfortable and annoying shower experience. I hope to go back and stay at La Residence, but will definitely ask for a room in a different building.
Genuine Hotels.com guest review
1 night trip Feb 2, 2013
KHP
US
3.0 / 5Good
"Not as good as it used to be"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
I've been to Residence Inn several times, but this was my first visit in the last 10 years. I was disappointed. The property is still beautiful, but the rooms could use more maintenance and are starting to look a bit tired. In its earlier iteration, the owner was a talented chef and offered amazing artisan breakfast everyday. That is no longer the case. The property is under new ownership and the gourmet breakfast is gone. The new format is okay but a far cry from the original concept and its flawless execution. I suspect there are now many good alternatives in the valley.
Genuine Expedia guest review
Other trip Feb 4, 2013
David
US
4.0 / 5Excellent
"Solid Hotel in Wine Country."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Overall, we had a pleasant stay here. Staff was friendly and it was close to the winerys. It is difficult to pull into from the busy road its on, so if you're from the city and not that comfortable driving, be careful.
Genuine Expedia guest review
Other trip Jan 4, 2013
Kenny
US
5.0 / 5Outstanding
"Perfect Anniversary Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved our time at La Residence...staff, atmosphere, breakfast, wine suburb!
Genuine Expedia guest review
Other trip Dec 2, 2012
Sarah
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
A relaxaing getaway. Good location, good service, nice accomodations, attractive grounds. Only drawback was proximity to main highway - which was noticeable throughout most of the evening. That aside, I'd certainly consider returning and recommending to a friend or family member.
Genuine Hotels.com guest review
1 night trip Jul 2, 2012
Steve
US
5.0 / 5Outstanding
"A must see"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We were so thrilled with our hotel stay while in Napa. What a beautiful location...very quiet, and private. Very nice wine and cheese reception daily and also morning breakfast set up. Close to the main town in Napa and also to several wineries along the way. We'll be back for sure!
Genuine Hotels.com guest review
2 night romance trip Jul 1, 2012
Holly
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Great stay in Napa!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel, great breakfast out of this world! Pool a little small, hot tub fantastic. We were in Napa for a wedding so had lots of activities to attend, wish we could have had more time to relax and enjoy the hotel!
Genuine Hotels.com guest review
2 night romance trip Mar 6, 2015
Lauren
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Excelente"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
No se puede pedir más. Excelente ubicación, comodidad, calidad y servicio.
Genuine Hotels.com guest review
1 night romance trip May 11, 2015
A Traveler
US
4.0 / 5Excellent
"Boa localização"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Boa localização mas o café da manhã deixa a desejar.
Genuine Hotels.com guest review
2 night romance trip Mar 11, 2015
Alexandre
BR
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
Nushin
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Nov 20, 2014
Robert
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night romance trip Nov 12, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Nov 7, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Other trip Mar 12, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
3 night trip Oct 6, 2013
A Traveler
CA
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Jun 4, 2013
Tore
NO
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night trip Nov 24, 2012
A Traveler
JP

TripAdvisor reviews for Senza Hotel

Overall rating:Based on 344 traveler reviews

Most recent traveler reviews:

Overall Rating
"A get away!"
05/20/15 Sharlene P
Loved this place. Will go again. Very on top with every thing. Great bed & linens. Breakfast was the best ever. Stayed for one night on a Sunday which was affordable. They made our dinner reservations which is always a good thing going to Napa. Bathroom was not real big but had a great shower.
Overall Rating
"Cool and Contempory"
05/19/15 Dee Z
Just got home from a couple days in Napa and Sonoma Valleys. This go round we stayed at Senza. It has a very contemporary vibe, great breakfast buffet and easy to find location. Our room had a view of the vineyards and was located on the back side of the building away from the street. We found it very comfortable, quite and relaxing. Also, really enjoyed the huge shower. I'd encourage anyone to stay at Senza
Overall Rating
"This is where to stay in Napa"
05/13/15 SpiritFlyer
I couldn't be more thrilled with our choice of hotel. The hotel is located in vineyards, a few minutes from downtown. The rooms are lovely, the service perfect and the setting breathtaking. We had the most wonderful weekend and the Senza was a part of it. Perfect for a group of friends, couples and families. This quaint hotel has it all.
Overall Rating
"Great place for solo traveler"
05/07/15 June R San Francisco, California
Loved this beautiful hideout! Great facilities, super convenient location to all of Napa. I attended two day intensive wine school downtown. Staff was attentive. Luxurious bed and sheets. I'll be back, hope they won't be booked up now that the secret is out.
Overall Rating
"Wonderful experience."
05/07/15 Stephanie H
The experience with this hotel was fantastic. Great staff, room, snacks, grounds and location. Everyone was very friendly and helpful. The room was spacious, bright and the bed amazing. The continental breakfast was over the top and the wine and cheese happy hours delicious. The grounds are beautiful and the pool and hot tub perfection. From this location you can head in any and all directions easily and be to most destinations in no time. This was truly a wonderful experience and we will be back.
Overall Rating
"Beautiful hotel"
05/04/15 Veronica S Maryland
My husband and I spent three wonderful peaceful, tranquil nights at Senza. The staff, managers Tim and Graham were great. The continental breakfast was excellent, the evening wine tasting was wonderful. We would return tomorrow if we could, we loved it so much.
Overall Rating
"Fantastic Hotel"
04/29/15 LaMariposasocial Seattle, Washington
We went there for a nice relaxing weekend getaway and that's exactly what we got. The pool, hot tub, workout room, managers reception and service were outstanding. I highly recommend this place and I will return in the future.
Overall Rating
"Fine wine and a Fine Hotel"
04/27/15 pnss NH
We stayed in a beautiful suite at the Senza. Double french doors opening up to a view of the Vineyard and mountains. Gas fireplace, heated bathroom floors, private balcony, wine and cheese each evening and an incredible continental breakfast each morning. I hated to leave.
Overall Rating
"Perfect for a romantic getaway"
04/26/15 CJReiter Frisco, Texas
We absolutely loved the modern decor and amenities of this secluded, yet conveniently located, boutique hotel. From the wonderful breakfast to the daily wine tastings; the well-appointed rooms to the private pool cabanas, Senza has everything you can think of for a romantic stay.
Overall Rating
"Very pleasant experience"
04/26/15 Kelly K Austin, Texas
Ditto what dinnerguest said in their review. We had similar experience and had an upstairs room on the end that probably helped the quiet, comfortable stay. The staff was wonderful, helpful and eager to please. Their concierge services helped me plan a trip I had little time to research and it was terrific. They made tour, food and other suggestions, then made our reservations for us. Modern conveniences in a cottage setting, great breakfast and wine tastings at the end of the day. We would stay there again.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews