Great location. Helpful, professional staff.Genuine Hotels.com guest review
"Perfect mid-town/theatre hotel"
This is the 6th or 7th time staying at The London. The rooms are so comfortable and well thought out plus there is a big sitting room with an extra tv that if you need to you can have a roll away bed brought and have a child or friend use that.Genuine Hotels.com guest review
"Smoking Rooms Show Wear"
My boyfriend smokes, so we got a "smoking room" (who knew those still existed?). The suite is huge for NYC, with a great sitting area and large desk. The room was mostly clean (we did find a Cheerio on the floor when searching for the light switch for the main lamp). The only detractor for me was that the sitting area upholstery had several cigarette […] holes, burn marks, and plain-old discoloration. In an otherwise beautiful hotel room, this lapse in quality was particularly apparent. The staff was fantastic, and the location convenient. Read moreGenuine Hotels.com guest review
"the London Midtown"
Not bad... It is dark inside, which i think its meant to be... but not understandable... I was never wow'd by the staff... they answered question i had but no one went above and beyond... room was clean and nice... figuring out the lights was a challenge but no big deal... But all in all I would stay again, and I would suggest to others...Genuine Expedia guest review
I always stay here when I want a nice quiet stay close enough to everything in the city. In-Room service good is Amazing! Penne pasta dish!! Enjoy! They are the best :)Genuine Expedia guest review
"Comfort & Convenience"
Great hotel in a super location. Close to theaters and Carnegie Deli! Staff couldn't have been nicer and the suite-style room was spacious and very comfortable.Genuine Hotels.com guest review
They were great there. They allowed us to check in early since we drove in and wanted to walk around the city. The staff was very helpful. This was my husbands first time to New York City and he was just blown away. It was located in a great location and when up in the room it was so quiet that it was hard to believe you were actually in the city. I […] would definitely stay in this hotel again. Read moreGenuine Expedia guest review
Hotel was lovely,very comfortable! Great location for seeing Broadway shows!Genuine Hotels.com guest review
The roooms are very small unless you get a suite.Genuine Hotels.com guest review
Terrible room -- small, TV did not work in bedroom. Will never go there again.Genuine Hotels.com guest review
For a one night stay it was great.The room was spacious and bright.Genuine Hotels.com guest review
"Excellent Boutique Hotel in a great neighborhood"
Loved the spacious rooms and attentive service. The bar was active and the wait staff excellent. I waited too long for my car that was parked overnight during my stay. Otherwise, looking forward to staying there again soon.Genuine Expedia guest review
"Everything you would want in a hotel"
The two room accommodation was enhanced by the personal and professional service and fully equipped gym. Cannot get a better location in NYC if you enjoy museums, restaurants and Carnegie Hall.Genuine Hotels.com guest review
"Beautiful Hotel Perfectly Located"
The London is a great hotel. The rooms are absolutely HUGE - all suites - and as luxurious as they are comfortable. We loved the big closet spaces, the stylish curved sofa in the living area, the super-comfortable king-sized bed, and the gorgeous bathroom with its white marble and tile and rain shower. The lobby bar/restaurant was handy for early evening […] drinks and snacks. This hotel is PERFECTLY located, right between Times Square and all the Broadway shows and Central Park. While the staff was somewhat cool, they were still very efficient and pleasant. We would stay here again in a minute and can absolutely recommend this hotel to others. Read moreGenuine Expedia guest review
"Modern hotel close to everything but feels private"
We purposely looked for a hotel on 54th Street because of the show we were seeing. Our room was ready before check-in time. The bathroom was enormous. The bed was lovely and the suite was immaculate. Our service was impeccable. I would highly recommend this hotel.Genuine Expedia guest review
"Good sized rooms, close to times square"
Big rooms. Nice bathrooms. Loves the doubled headed showerGenuine Expedia guest review
"Serene and elegant hotel in Midtown Manhattan"
We had a wonderful stay at the London. Even though it has a more formal atmosphere, they were very gracious about accommodating our family with three young children. The Maze restaurant was really good, too. I can honestly say that everyone at the London was great: front desk, doorman, housekeeping, restaurant staff, concierge, etc.Genuine Expedia guest review
"Well thought out hotel room"
Loved everything about this hotel. Well thought out room details and the room sizes are VERY generous. Loved the two-shower head shower.Genuine Expedia guest review
"great location, big rooms!"
great location in the middle of everything, clean spacious rooms, nice design.Genuine Expedia guest review
"Love this hotel"
Everyone is so nice and extremely helpful. Nice rooms and large bathrooms.Genuine Expedia guest review
Rooms were extremely large for New York standards. The cleaning staff was pleasant and efficient. The hotels restaurant was far below the standard of the hotel and I believe it was a Ramsey restaurant. Great location. Would definitely stay again and recommend the hotel. There are pretty of much better restaurants to dine at but that is of no fault of […] the hotel. Thanks. Read moreGenuine Expedia guest review
"Great NYC Experience!"
I have never stayed anywhere that the consistency of the staff friendliness and professionalism shines through as much as it does at The London NYC. Kudos to the person or team involved in getting everyone on the same page. From the time your car door is opened upon arrival, to the front desk people, to the housekeeping and room service staff, it is […] way above par. Steered clear of the Gordon Ramsey restaurant this visit. It's overpriced for what it is, and doesn't seem to have much of a buzz in any case. It's a funny fit for this property: everyone is so great, yet they endorse a celebrity chef known publicly for his screaming tirades. Huh? Read moreGenuine Expedia guest review
"Great Location, Comfortable Room"
The location were fabulous and our room was spacious. With a week long stay in the city we were looking for a NY hotel room that didn't break the bank and was larger than a small closet. With a separate sitting area and separate bedroom, this fit the bill beautifully and the long two person shower was luxurious.Genuine Hotels.com guest review
"Loyalty works both ways."
Recommended to five others who stayed in hotel at same rate and same time, only to receive worst room of the lot, a complete shoebox compared to the others. Never mind.Genuine Expedia guest review
"Location is Perfect"
The location of the Hotel was perfect, and the rooms are very large and clean comparative to other hotels at the same rate. Very happy with my experience at the LondonGenuine Hotels.com guest review
I have always liked the London, The rooms are however starting to show wear and tear.Genuine Hotels.com guest review
"Worried but pleasantly surprised!"
After reading some reviews, I was nervous to stay at the London being a young adult with aniexty. I was worried but rude staff but as soon as I walked in the front door till Ieft The London offered nothing but an amazing experience from my room to the staff! Staff at the front desk were so kind and welcoming. My room was a London Vista on the 51st floor […] and it was stunning? Beautiful, clean, and the view I wish I had every morning. Our train wasn't supposed to come Till later in the day on check out day, but they let us store all our luggage there for the day too! I will be returning to the London NYC! Read moreGenuine Expedia guest review
"VERY Happy with The London NYC"
A great hotel in a great location that really understands the values of quality and service. No complaints. I enjoyed my stay.Genuine Hotels.com guest review
The pictures on the website made the rooms appear modern, but they are a bit dated. The couch in the London suite was pink and purple and appeared to be from the 90s. Other touches around the room needed updating. Otherwise the room was very large and comfortable! Only other complaint: I walked into the hotel bar and was looked not greeted with a smile, […] but looked at by the hostess as if to say, "What do you want?" I awkwardly asked for a glass of sparkling water, and she pointed at the bar. The bartender served me, then left me sitting long after I finished my drink. I asked for the bill and he asked me if I was a guest at the hotel (in a skeptical way). I am a younger woman but you should treat guests regardless of age with a bit more hospitality because you don't know who is who just by first glance. Read moreGenuine Hotels.com guest review
Loved everything about the hotel, the room was great, the staff was great, will be staying there again!!Genuine Hotels.com guest review
"Great Hotel with a fantastic location."
I stayed in this hotel for 4 nights. I had a london flat for our anniversary but got a complimentary upgrade to a suite. Will be coming back to this hotel for sure due to the friendliness of the staff, location, clean amenities, and views. Thank you for a great stayGenuine Expedia guest review
"Excellent location & room size"
Not inexpensive but great rooms. Lovely staff. Expensive breakfast.Genuine Expedia guest review
"Great location, comfortable room, awesome service!"
We stayed two nights as part of a last minute getaway. The staff was very helpful in planning out activities and making dinner reservations. The location is convenient to shows and musuems. There are great restaurants within short walking distance. We would definitely go back.Genuine Hotels.com guest review
"Great Location and Big rooms"
This is a 5 star on location alone. Everything was good and the room sizes by New York standards were unbelievable. The concierge / front office and housekeeping services are very prompt and efficient. However, I ordered room service one night, the food arrived earlier than promised and I was advised to leave the tray outside the door (common practice), […] but this was lying there for two days - almost 36 hours. Ugly sight and unhygienic. The other breaker (may be for me personally) is the rooms dont have Tea / Coffee making facility in the room. This to ME is a deal breaker in itself. However, if this is not a big issue to others, I would definitely recommend staying there, as I think that the service issue may have been an isolated one. Read moreGenuine Hotels.com guest review
"Great service, great room, central location."
Had a great weekend away at the London. Loved the room, very comfortable and plenty of room for two. The bathroom was clean and the water pressure was great. The staff at the door and during check-in / check-out was excellent.Genuine Expedia guest review
"London is getting very tired"
Nice location in Upper midtown. Nice lobby bar and the restaurant food was great. Room was a major disappointment - not only small, it was dull and boring too. Open closet storage is right in your face as you walk in and there is no safe in the room. Only savior was the shower, which while small, had great water pressure.Genuine Hotels.com guest review
"A Weekend Treat!"
A girlfriend and I had a two bedroom suite for the weekend. My friend had stayed at the London before, but it was my first visit. Can not criticize the staff from the Arrival Committee to the Concierge, who where friendly and accommodating. Two hygiene issues - dirty glass at the Bar (What would Gordon Ramsay make of it...!!) and dust bunnies in the […] suite. Also, for the price we paid, one would expect a complimentary bottle of water and it would seem the turn down service no longer includes a chocolate on the pillow!! That is the kind of cost cutting that just seems cheap. Minor issues, so I would still recommend. Read moreGenuine Expedia guest review
Great hotel, very spacious rooms by New York standards. The bartender at the London Bar was very knowledgeable and gave us great recommendations for places to eat and things to see. We had tickets to a show at Carnegie Hall so its location was perfect, an easy walk.Genuine Expedia guest review
I have stayed perhaps 5 times at London NYC on business prior to the most recent stay, and I was a satisfied customer. So, I have booked the hotel to say with my wife and 5-year old boy this time. And, as expected, the qiality of services and cleanliness of the room were very good. I would stay there again in the future.Genuine Hotels.com guest review
"Fabulous Big Apple Stay"
If you want to stay at a comfortable, spacious, and clean hotel then the London is waiting for you. We were greeted by an exceptionally nice doorman and then proceeded to the front desk where we were taken care of by Maria. They were both extremely polite, welcoming and attentive to our needs. We were given a great room where we really felt that we […] were in Manhattan. The hotel was well located and accessible to 5th ave shopping, Broadway and many fantastic restaurants. Also very close to the MOMA. All and all a fantastic stay. Read moreGenuine Expedia guest review
We selected this hotel because of the location. It's close to shopping on 5th Ave, Times Square and the Theatre District. We requested 2 rooms next to one another... I indicated this was VERY IMPT as this was a mother daughter shopping trip and we wanted to be close by our friends. I called prior to our arrival 2x to confirm and they said it wouldn't […] be a problem. However when we got there, it was a problem and they never fixed it or followed up. That was a huge disappointment. The rooms were large and nicely decorated, however the bathroom was small and a challenge accommodating 2 people. The bed was firm, but comfortable with nice sheets and pillows. The food was good, but very expensive. Overall I would stay there again, but there is no personalized service and you weren't made to feel like an important guest as you would in a comparable hotel. Read moreGenuine Hotels.com guest review
Very helpful and courteous staff. Nice rooms and close to all we wanted to see. Also had the nicest bedding I've ever slept on.Genuine Hotels.com guest review
"Nice hotel, close to tree"
Very pleasantly surprised. Check in was extremely fast which was good because I just wanted to get to my room and relax before starting a night of quite a bit of walking. The room was beautiful and the bed was very comfortable. The views from the room was amazing as well. Only thing I thought was weird which I didn't like was there was no exhaust in […] the bathroom. After a hot shower the entire bathroom was soaked. The televisions were quite small too, not sure why. Other than that the room was quite nice. The valet parking was very confusing so beware. After check out we were not asked if we had a car so we went outside and presented our ticket to the same person who parked our car. He asked for the make and color of the car and then told a fellow employee. We waited for what felt like forever but the other person never returned. The man after some time asked us if we needed a cab and we said no we were waiting on our car. He asked if some one inside at the desk knew and we said no. He told us we needed to tell them. So my husband went in and told them we wanted our car and after waiting for about 15 minutes by now, we were told the car would be a half hour more. Ridiculous. Whoever heard of a car taking a half hour to get to you from valet parking. Happy to say it onl;y took about ten more minutes but it was quite a nightmare anyway. Read moreGenuine Expedia guest review
"Not what I expected for a luxury hotel."
Our expectation of luxury was shot down once we arrived in our room. For a Manhattan suite the size of the room was fine. However, the room should have been cleaner (dirt that accumulated around corners was not cleaned) and the bathroom should have looked a little better. For example the tile work in the shower was unsightly with over grouted and over […] caulked sections and uneven (not flush) tile work. Apart from that our room was supposed to have bathrobes but there were none. It was no big deal as we called the front desk and requested them. The told us that they should be under the sink in the bathroom. We told them that there wasn't any there and the said the would send them up. 2 min later the front desk called back and the lady on the phone scolded us stating that that the bathrobes were there under the sink. Again we told her that there were none and the lady just hung up. Another problem was the strange noise that occurred through out our stay ( woke us up a few times at night) it was a loud rumble and sounded like a jackhammer going off. I'm guessing it may have been air trapped in the one of the water pipes in the building. It was awful. So to conclude this, the London was not what we expected from a luxury hotel like the Bellagio in Vegas or the Borgata in Atlantic city where we have stayed before. The London was more like your standard Best Western or or Holiday Inn. We will not return to the London the next time we visit Manhattan but instead try the Hilton right across the street. Read moreGenuine Hotels.com guest review
Overall Nothing outstanding, the view is nice, however, for $600 a night I can get a way better one. The service is poor, given the rate.Genuine Hotels.com guest review
"Nice hotel, needs general maintenance"
This is probably the cleanest hotel I've ever stayed in. I always have disinfecting wipes with me to wipe down tabletops, remotes, toilet, etc (crazy, I know!) and usually have a lot of filth on the wipes afterwards but not here. The hotel itself seems to be well maintained - elevators work without noise, common areas are clean and tidy and the front […] lobby was clean even though it had been snowing for one whole day during our stay. The service was fantastic and responsive. My biggest complaint is that the bathroom shower leaked all over the floor outside of the shower...and there was a LOT of water. The tiles in the shower on the walls and the floor need desperate repair - they were chipping, moldy and stained from dirt. The bathroom floor also needs to be replaced. We ran into a housekeeping employee and asked him about it and he laughed and said it's not just our room. In any case, it was a great hotel, great stay and the location is fabulous. It was our first time to the city and we were able to find things easily. It was nice the hotel is a few blocks from the big scenes (Times Sq, Rockefeller, etc) so we didn't have crowds of people near the hotel. Read moreGenuine Hotels.com guest review
Wonderful location, excellent service and a gorgeous room. What more can I say?Genuine Expedia guest review
"perfect place to stay"
Great rooms perfect locationGenuine Hotels.com guest review
best stay in new yorkGenuine Hotels.com guest review
The hotel was beautiful, the service was excellent! We arrived 3 house before check in at noon and were able to check into the room. The room was very spacious as was the bathroom. The only negative was that the living/family room area did not have any carpeting- just a throw rug, so it was a bit stark and cold. In addition the living room couch was […] very hard and uncomfortable. But the view was beautiful and the remote curtains came in very handy! Read moreGenuine Hotels.com guest review
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