while the bath area looked clean and newly appointed, the room seemed a bit worn. Don't know what it was maybe just the neighborhood Breakfast seemed like they put out the food and that was it. if something was empty , eat something else. both mornings the eggs and the fruit were gone before the end of the breakfast time. but there were other things […] to eat. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for taking the time to complete the survey, we have taken measures to improve the quality of service we provide in our breakfast area to make sure that food is kept full during the hours of operation. We do hope that you give us the opportunity to serve you again in the future.
"Friendly staff, comfortable room, great area"
I was very please, great staff, clean room, and great location for the price. Will come again!Genuine Hotels.com guest review
"Hotel was great close to all shopping centers"
We had a great relaxing weekend and enjoyed our stayGenuine Expedia guest review
"Clean & Convenient"
I really have no complaints about my stay. It's an older hotel so one can't expect it to 'look' new or have top of the line electronics (ie: tv). Everything worked, the room was spotless, location was great. Close to shopping, eating and freeway entrance. The staff was very friendly. Free daily continental breakfast and free dinner Mon-Wed. I didn't […] eat here so can't rate the food but it smelled good! If I had to pick something to complain about it w/b the heater in the room. It worked great but was VERY loud. I would stay here again and recommend it to others. Read moreGenuine Hotels.com guest review
Nice hotel and staff. Close to shopping center. You will enjoyGenuine Expedia guest review
"need to replace mattress"
I would imagine a mattress found on the side of the road would be more comfortable then the one in my room.Genuine Hotels.com guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for taking the time to complete the survey, we are in the process of addressing the issue you had with the mattress in the room and hope to see you again in the future.
I enjoy staying at Fairfield Inn. The facility is always peaceful and clean. The staff is professional and very helpful. I have been using Fairfield Inn for the past two years and I have been pleased with the services, amenities, cleanliness, and the location of the facilities.Genuine Expedia guest review
Great price, very clean, nice free breakfastGenuine Hotels.com guest review
The best hotels in troy mich they have clean room nice combo beds and nice tv this is the place to beGenuine Expedia guest review
I had packages sent to their front office for an event I was attending as an inline skater and they accommodated extremely well. Was very hospitable and friendly. would recommend to everyone who passes through royal oaks.Genuine Hotels.com guest review
"close to meeting room"
Stay was fine...Room not too comfortable as bed was very hard. Very Cold air was coming through the windows and that made it hard to regulate the temperature of the room. Staff was very pleasant....Genuine Hotels.com guest review
Great hotel room just dont have alot of space clean room great heat love this hotelGenuine Hotels.com guest review
"Excellent hotel, attentive staff"
Two day stay in a jacuzzi suite. Everything was great and we loved having two rooms with two TV's. Jacuzzi was great, hot, plenty of jets. Breakfast was typical free breakfast, but this hotel also offers a free "dinner" Mon. Tues. Wed. Staff was very attentive, place was immaculate, rates were good, location is right off of I75. We'll be back.Genuine Hotels.com guest review
It was everything we needed plus a great free breakfast. They had a fridge and microwave plus a coffee pot and coffee In the lobby whenever you want it.Genuine Hotels.com guest review
"Hey, it's a motel in Detroit"
If you're one of the lucky ones that land in Detroit be sure to check out the Fairfield inn. Jacuzzi rooms; CHECK! Workout room; CHECK! Hot breakfast; CHECK! Now the bad news. The jacuzzi room (which I landed in not reserved) was outdated, water damage behind the wall paper, dirty tub, old tired look about it. Also exterior entry, so the walk down […] to the gym was a little brisk when it's 5 degrees outside. The food was typical hotel fair. If you choose healthier options they had bananas and apples, also a little yogurt. I was only there one night, wouldn't have done more. Overall, it was a place to stay. I never felt unsafe by any means. The bed was comfy, the heat worked, it had hot water. What else you need right? If you've ever been to a newer Fairfield, you'll need to lower your expectations. More of an older motel feel about it... Read moreGenuine Hotels.com guest review
Very clean and very comfortableGenuine Hotels.com guest review
The front desk person acted like he did not want to be there the rooms and the furniture look tired and the free breakfast which was supposed to go until 11 did not go until 11. The most positive part of the experience was the maid who was very cheerful and niceGenuine Hotels.com guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for taking the time to complete the survey. The breakfast hours for the hotel are Mon-Fri 6AM-9AM and Sat-Sun 7AM-10AM, we do have it posted in the breakfast area as well as the guest room directories’, I’m sorry if for some reason you misunderstood the time it was served.
the room was dark, bed not to comfortable but for the money okayGenuine Hotels.com guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for taking the time to rate our hotel. We have addressed some of the concerns you had with your stayed and hope you give us the opportunity to serve you again in the future.
"Fair accommodations at a fair price"
A quick, affordable overnight stay. The room was clean, bed comfortable with lots of pillows and no problem with staying warm. I read a review before i choose this place that complained about the cold air coming in under the door and they were right, the weather stripping needs replaced, but it wasn't a big deal. You could put a towel down if it bothers […] you or keep the heat up. For the price it's not really worth complaining about. Although If your a light sleeper, you probably won't sleep well here because the ceilings are pretty thin and you can hear people walking above you and talking. So for the price, I was pretty happy overall. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for taking the time to rate our hotel. Our goal is to deliver the best guest experience possible. Your review will give us the opportunity to improve the product and service we deliver to help better meet your needs in the future. We hope that you will stay with us again.
it was every thing I thought it would be. for the price. hotel rooms need alot of up grades but the price would go up.staff went exra to makeup for my mistake in rooms.Genuine Hotels.com guest review
"A really convenient location"
I booked it online based on the reviews from others and bec it had a computer and printer in the lobby. I was in town for my sister's funeral and everyone at the hotel went out of their way to be kind. We were given upgraded rooms and even though we had planned to leave a day earlier, they gave us the same discounted rate for an extra day. The motel […] was centrally located to the funeral home, cemetery and friends' homes and is right off of I-75, the major artery in that part of the metro Detroit area. Couldn't be more convenient. I'll be honest, I'm a Motel 6 type of gal (it's right across the freeway), but the breakfast alone was worth the price of admission. Each day we were greeted with hot scrambled eggs, sausage, waffles, fruit, oatmeal, toast, etc to bolster us for the grim task ahead. The breakfast alone covered the price differencial between this motel and the sterile, sparcely furnished rooms of the Motel 6. This motel had lots of clean towels, hot water, a fridge and microwave, and it was QUIET! At this particular Motel 6, doors are slamming all night long and it's kind of scary with all sorts of unsavory people hanging around. Have stayed there often but I've found my new hang-out in the metro Detroit area! So glad I did. Read moreGenuine Expedia guest review
it was ok but cold all the way to the room 1&2 floor is outside go in summer onlyGenuine Expedia guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for taking the time to complete the survey and letting us know about your stay.
We were very leased with the condition and cleanliness of the room. Breakfast was good value for the $$. Will stay here again.Genuine Hotels.com guest review
Window on the third floor did not latch and had a 1/2 gap in it letting in cold air all night. Not an exaggeration. I cannot believe that Marriott would allow their name to be associated with this facility. Very run down facility. DisappointedGenuine Hotels.com guest review
Did not realize that first and second floors were outside access onlyGenuine Hotels.com guest review
Pretty decent for price.. Could have been cleaner. I'd give it a 4 out of 5Genuine Hotels.com guest review
Desk clerks were wonderful.Genuine Hotels.com guest review
"Don't do it!"
If my brother and I hadn't booked 2 rooms, we definitely would have gone somewhere else and forfeited our money. I was especially disappointed I had booked on Expedia & couldn't cancel!Genuine Expedia guest review
Decent middle of the road hotel experience. Pretty close to I-75 14 mile exit so you can hop on the freeway and get to downtown Detroit in 15-20 minutes for big events. On Madison Heights/Troy border. About average breakfast with some hot options like scrambled eggs, sausage and waffles. Would rate breakfast 6 of 10. Older beds but clean rooms. Lowest […] level outside entrance. Other levels indoor corridor. Recommended for those on budget but don't expect fireworks. Read moreGenuine Expedia guest review
Spent 12 nights at this hotel and it was wonderful. Not only do they have free breakfast every morning, they also serve dinner Mon - Wed free of charge. The staff is very nice. The hotel is clean and well maintained. A+ hotel. Thank you for a wonderful stay.Genuine Hotels.com guest review
"Nice hotel but small rooms"
While in town we stayed at this hotel, the price was right and the staff friendly. The rooms were small in comparison to other hotels I have stayed in but clean and the bed comfortable. Free breakfast was good not great.Genuine Expedia guest review
"Not very impressed"
The hotel is pretty dated; sink didn't drain properly; door didn't lock properly; rooms are not cleaned daily; except for 3rd floor, all rooms go directly out to a common balcony which makes it uncomfortable in the winter. Free breakfast was good and front desk staff was courteous and helpful.Genuine Hotels.com guest review
"central to our needs."
staff very courtesy, breakfast substantal.Genuine Hotels.com guest review
"Close to sights and nice place"
I have stayed here several times and have been satisfied with my stay eah time. Always clean and friendly.Genuine Hotels.com guest review
"convenient, clean, & comfortable"
We stayed here over Thanksgiving for two nights. The hotel is very clean, the staff very friendly, room was clean, bed comfortable, & shower hot. The continental breakfast is better than other hotels that I have stayed at. Hotel is also close to very good shopping, less than 1/4 mile from freeway for easy access to anywhere you want to goGenuine Expedia guest review
Felt very welcome from the start.Genuine Expedia guest review
Excellent serviceGenuine Hotels.com guest review
For the price it was good, plus they had a hot free breakfast.Genuine Expedia guest review
Close to where we were going. Stores close by as well as highway, gas, etc. Loved that they had WiFi, too.Genuine Expedia guest review
"The Hotel is next to EVERYTHING!"
Although when I arrived It didn't look like the Internet picture. I thought all the rooms were closed in which is what I prefer. Aside from that the room was very clean and comfortable. It's near 2 very nice malls and several restaurants.Genuine Expedia guest review
"Ok if you only staying one night."
Check in Staff was ok, a little stiff. Surprised that the hotel offered hot dinners a few nights a week. The was clean as far as hotel rooms go. The beds were very uncomfortable. Hotel would be good for a one night stay or if you only need a quick pit stop to rest. The Hampton Inn just down the road looked much nicer.Genuine Expedia guest review
"Not a hotel, it's a motel!"
This place was nice, breakfast was pretty good and the rooms were pretty decent for the price but keep in mind this is a motel (mostly, there are a few interior door rooms). I would've never booked this If I knew I had to bundle up to go breakfast, or the vending machine, etc.Genuine Hotels.com guest review
"close to friends"
Everything was great, although I found it difficult to climb into the Jacussi where a solid wall handle next to the stair entrance to the Jacussi might have helped some. Thank You, William HawkGenuine Hotels.com guest review
"great weekend get away"
The staff was great...especially Cleo.. he was was really great!!Genuine Hotels.com guest review
I had a late arrival, got checked in quickly, room was clean, the only comment would be that the tube had some drain issues. Looked worn. Staff friendly and helpful. Am planning on staying there in the future.Genuine Expedia guest review
"Nice Stay and a Great Value"
Stayed three nights Thu-Sun. Bottom two floors feature exterior room access; top floor has interior corridors similar to a hotel (interesting design). We stayed on the top floor. Room was quiet, clean and nicely appointed. Extras included microwave, coffee maker, iron+board and good sized fridge. Bathroom small but functional with clean ceramic throughout. […] Comfortable beds/pillows. HVAC unobtrusive. Some modest road noise filtered into room; might bother light sleepers. Breakfast was typical for a Fairfield with reasonable selection of hot/cold items in a nice dining area. Complementary coffee/tea available throughout day. Parking on north side a little sketchy but never felt unsafe. Friendly staff. Arrived after midnight and was greeting by a wonderfully warm agent whose name I didn't catch. That experience was repeated throughout our stay. Would return without hesitation. Keep in mind this is not a posh property but is more than adequate for a few nights and a great value relative to other nearby properties. Read moreGenuine Expedia guest review
"Pleasant weekend get-a-way."
Hotell stay was a good experience. Stayed Friday-Sunday. Hot breakfast every morning was a pleasant surprise. Front desk personnel was pleasant during arrival and departure. Room was cleaned daily (missed the trash though). Was a nice mother-daughter get-a-way. I would recommend this inn to others.Genuine Expedia guest review
"Good hotel, could use a few improvements"
The hotel was fine, although the HVAC system was noisy and the TV remote did not work properly. I did get assistance with the remote.Genuine Hotels.com guest review
"Not worth the money."
Was confirmed to have third floor room, once checked in placed on the first floor. All the desk clerk could say was we are full. Not what my reservation was for and didn't really care. Why ask when you make the reservation, if your not going to hold the room.Genuine Expedia guest review
"Booked this due to location of job site ."
Booked through Expedia, got a decent price. Not upto the standards I am use to when staying at a Fairfield. Beds need replacing, limited channel selection for TV. Room doors not on the inside of the building, just open to the outside. Staff and breakfast selection good. Best thing I can really say is it was close to where I had to be.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )