The hotel and rooms especially were very small/compact that's fine ,but in the pics they appear larger, I asked for extra towels I was told I I had some and was only able to get a certain amount!Genuine Expedia guest review
"Centrally located to many city events"
The front desk was attentive and helpful. The breakfast was good. The varieties of food was satisfying. But best of all was the lady who cleaned our rooms. She was terrific! The carpet in our room needs to be upgraded.Genuine Hotels.com guest review
"Near our destination"
It was an average stay for this hotel.Genuine Hotels.com guest review
I really enjoyed my stay, breakfast was great. Very clean.Genuine Hotels.com guest review
"Fairfield can do better!"
Quite an average hotel. Forgetable!Genuine Hotels.com guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for taking the time to survey our hotel, we look forward to serving you again in the future.
"Better Than Expected"
Reading previous reviews I wasn't expecting 5 star. However after staying here I have to rate this an overall perfect stay. The hot breakfast bar was good and price for our stay was excellent. I will stay again!!Genuine Hotels.com guest review
"Great Eapecially for the Price"
Great service, clean, quiet, the location is great there is tons of shopping and restraunts near, and continental breakfast in the morning was good. The only thing was there was some construction in the parking lot so if they are working I'm sure it gets noisy.Genuine Hotels.com guest review
Enjoyed the stay and would recommend this hotel. The rate we received was excellent.Genuine Expedia guest review
"Not a real Fairfield Inn"
This is an old Motel 6 or something like it that has been converted to a Fairfield Inn. It's a dump an I would never stay here again. I suspect a lot of business guys just like me pulled up and thought "what the @@@". Nice staff, free breakfast and the Marriott name cannot overcome a crummy, noisy hotel that looks like it belongs next to a truck st […] op. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for taking the time to rate our hotel. Our goal is to deliver the best guest experience possible. Whenever we receive a review that indicates an opportunity to improve, we would love to know more about the situation in order to better meet your needs in the future. We hope that you will stay with us again.
"RED roof royal oak"
We wanted a place close to royal oak. This worked out well. Breakfast was beyond expectations!Genuine Hotels.com guest review
Will definitely use again. Service was great staff very friendly. Very comfortable and clean. Friendly staff.Genuine Hotels.com guest review
"A good overnight stay"
The beds were very comfy, the service was good, the set up of the rooms aren't the best but overall it was a good stay.Genuine Hotels.com guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for your response and giving us the chance to serve you, hope to see you again in the near future.
This our second stay, renting a jacuzzi room each time. Immaculately clean. Breakfast was typical with an exception, a few warm dishes, eggs and sausage. They even hsve an included dinner three nights a week. We'll be back again.Genuine Hotels.com guest review
"staff very friendly and nice!"
I was pleased with your facility - we typically stay in higher end hotels and your hotel was everything we needed. The staff was helpful, kind, and breakfast was very good. The gal even let us get food after the 10 a.m. cut off time. I will return when in the area. Thank you. DarcieGenuine Hotels.com guest review
"Close to family i was visiting!"
First & second night was fine but the third day we didn't have any hand towels or washcloths, we only had maid clean one time while we were there because we didn't need anything till the 3rd. day & it didn't look like she cleaned sink, bed was made but didn't look like clean sheets etc. & she didn't leave any washcloths or hand towels so we just used […] the big towels since that is all we had. Breakfast was too early except on the Sunday we left & it was a very nice breakfast. Read moreGenuine Hotels.com guest review
"Leisure wedding weekend stay"
From the minute we arrived from a 10 hour drive, we were greeted by a very warm welcome. Being I'm the hotel management business myself for one of the largest global chains, I was impressed by the level of service I received. Cleanliness and friendliness was spot on and this will be my new destination while in the Detroit area. Great staff and well […] kept hotel is the best way I can describe this hotel. Read moreGenuine Expedia guest review
"1 night stand"
No issues. You get what you paid for. I'd go back if I was looking for a budget type hotelGenuine Hotels.com guest review
"Too Much Noise At Night"
We had a few broken items in our room. There were not enough towels and washcloths and during the night there was a ton of people running around, yelling and screaming. We stayed here to get a good nights sleep the night before my dad went in to have a major surgery. I was less than impressed with the noise level during the night.Genuine Hotels.com guest review
friendly courteous operationGenuine Hotels.com guest review
Overall experience in hotel was good. Staff was wonderful.Genuine Expedia guest review
"close to interstate, food, shopping"
Nice Motel, quiet sleep, looks modern and easy to get to.Genuine Expedia guest review
Excellent value for the priceGenuine Hotels.com guest review
The only con would be that its close to the freeway but its not really noisy at night.Genuine Hotels.com guest review
"Decent hotel, close to amenities"
We feel we had a good experience with this hotel. No problems during our stay.Genuine Expedia guest review
No complaint s I will come back and tell everyone i know abt itGenuine Hotels.com guest review
"Fairfield Madison Heights"
Location is great to get on off highways of metro Detroit and night life in Birmingham and Royal Oak, staff was great, king bed room was a little small for the price - very clean with mini fridge in room - a must for me now on long stays anywhereGenuine Hotels.com guest review
delicious breakfast, and nice gym. Good place to stay.Genuine Hotels.com guest review
while the bath area looked clean and newly appointed, the room seemed a bit worn. Don't know what it was maybe just the neighborhood Breakfast seemed like they put out the food and that was it. if something was empty , eat something else. both mornings the eggs and the fruit were gone before the end of the breakfast time. but there were other things […] to eat. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for taking the time to complete the survey, we have taken measures to improve the quality of service we provide in our breakfast area to make sure that food is kept full during the hours of operation. We do hope that you give us the opportunity to serve you again in the future.
"Friendly staff, comfortable room, great area"
I was very please, great staff, clean room, and great location for the price. Will come again!Genuine Hotels.com guest review
"Hotel was great close to all shopping centers"
We had a great relaxing weekend and enjoyed our stayGenuine Expedia guest review
"Clean & Convenient"
I really have no complaints about my stay. It's an older hotel so one can't expect it to 'look' new or have top of the line electronics (ie: tv). Everything worked, the room was spotless, location was great. Close to shopping, eating and freeway entrance. The staff was very friendly. Free daily continental breakfast and free dinner Mon-Wed. I didn't […] eat here so can't rate the food but it smelled good! If I had to pick something to complain about it w/b the heater in the room. It worked great but was VERY loud. I would stay here again and recommend it to others. Read moreGenuine Hotels.com guest review
Nice hotel and staff. Close to shopping center. You will enjoyGenuine Expedia guest review
"need to replace mattress"
I would imagine a mattress found on the side of the road would be more comfortable then the one in my room.Genuine Hotels.com guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for taking the time to complete the survey, we are in the process of addressing the issue you had with the mattress in the room and hope to see you again in the future.
I enjoy staying at Fairfield Inn. The facility is always peaceful and clean. The staff is professional and very helpful. I have been using Fairfield Inn for the past two years and I have been pleased with the services, amenities, cleanliness, and the location of the facilities.Genuine Expedia guest review
Great price, very clean, nice free breakfastGenuine Hotels.com guest review
The best hotels in troy mich they have clean room nice combo beds and nice tv this is the place to beGenuine Expedia guest review
I had packages sent to their front office for an event I was attending as an inline skater and they accommodated extremely well. Was very hospitable and friendly. would recommend to everyone who passes through royal oaks.Genuine Hotels.com guest review
"close to meeting room"
Stay was fine...Room not too comfortable as bed was very hard. Very Cold air was coming through the windows and that made it hard to regulate the temperature of the room. Staff was very pleasant....Genuine Hotels.com guest review
Great hotel room just dont have alot of space clean room great heat love this hotelGenuine Hotels.com guest review
"Excellent hotel, attentive staff"
Two day stay in a jacuzzi suite. Everything was great and we loved having two rooms with two TV's. Jacuzzi was great, hot, plenty of jets. Breakfast was typical free breakfast, but this hotel also offers a free "dinner" Mon. Tues. Wed. Staff was very attentive, place was immaculate, rates were good, location is right off of I75. We'll be back.Genuine Hotels.com guest review
It was everything we needed plus a great free breakfast. They had a fridge and microwave plus a coffee pot and coffee In the lobby whenever you want it.Genuine Hotels.com guest review
"Hey, it's a motel in Detroit"
If you're one of the lucky ones that land in Detroit be sure to check out the Fairfield inn. Jacuzzi rooms; CHECK! Workout room; CHECK! Hot breakfast; CHECK! Now the bad news. The jacuzzi room (which I landed in not reserved) was outdated, water damage behind the wall paper, dirty tub, old tired look about it. Also exterior entry, so the walk down […] to the gym was a little brisk when it's 5 degrees outside. The food was typical hotel fair. If you choose healthier options they had bananas and apples, also a little yogurt. I was only there one night, wouldn't have done more. Overall, it was a place to stay. I never felt unsafe by any means. The bed was comfy, the heat worked, it had hot water. What else you need right? If you've ever been to a newer Fairfield, you'll need to lower your expectations. More of an older motel feel about it... Read moreGenuine Hotels.com guest review
Very clean and very comfortableGenuine Hotels.com guest review
The front desk person acted like he did not want to be there the rooms and the furniture look tired and the free breakfast which was supposed to go until 11 did not go until 11. The most positive part of the experience was the maid who was very cheerful and niceGenuine Hotels.com guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for taking the time to complete the survey. The breakfast hours for the hotel are Mon-Fri 6AM-9AM and Sat-Sun 7AM-10AM, we do have it posted in the breakfast area as well as the guest room directories’, I’m sorry if for some reason you misunderstood the time it was served.
the room was dark, bed not to comfortable but for the money okayGenuine Hotels.com guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for taking the time to rate our hotel. We have addressed some of the concerns you had with your stayed and hope you give us the opportunity to serve you again in the future.
"Fair accommodations at a fair price"
A quick, affordable overnight stay. The room was clean, bed comfortable with lots of pillows and no problem with staying warm. I read a review before i choose this place that complained about the cold air coming in under the door and they were right, the weather stripping needs replaced, but it wasn't a big deal. You could put a towel down if it bothers […] you or keep the heat up. For the price it's not really worth complaining about. Although If your a light sleeper, you probably won't sleep well here because the ceilings are pretty thin and you can hear people walking above you and talking. So for the price, I was pretty happy overall. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for taking the time to rate our hotel. Our goal is to deliver the best guest experience possible. Your review will give us the opportunity to improve the product and service we deliver to help better meet your needs in the future. We hope that you will stay with us again.
it was every thing I thought it would be. for the price. hotel rooms need alot of up grades but the price would go up.staff went exra to makeup for my mistake in rooms.Genuine Hotels.com guest review
"A really convenient location"
I booked it online based on the reviews from others and bec it had a computer and printer in the lobby. I was in town for my sister's funeral and everyone at the hotel went out of their way to be kind. We were given upgraded rooms and even though we had planned to leave a day earlier, they gave us the same discounted rate for an extra day. The motel […] was centrally located to the funeral home, cemetery and friends' homes and is right off of I-75, the major artery in that part of the metro Detroit area. Couldn't be more convenient. I'll be honest, I'm a Motel 6 type of gal (it's right across the freeway), but the breakfast alone was worth the price of admission. Each day we were greeted with hot scrambled eggs, sausage, waffles, fruit, oatmeal, toast, etc to bolster us for the grim task ahead. The breakfast alone covered the price differencial between this motel and the sterile, sparcely furnished rooms of the Motel 6. This motel had lots of clean towels, hot water, a fridge and microwave, and it was QUIET! At this particular Motel 6, doors are slamming all night long and it's kind of scary with all sorts of unsavory people hanging around. Have stayed there often but I've found my new hang-out in the metro Detroit area! So glad I did. Read moreGenuine Expedia guest review
it was ok but cold all the way to the room 1&2 floor is outside go in summer onlyGenuine Expedia guest review
Response by Fairfield Inn by Marriott Detroit Troy/Madison Heights Thank you for taking the time to complete the survey and letting us know about your stay.
We were very leased with the condition and cleanliness of the room. Breakfast was good value for the $$. Will stay here again.Genuine Hotels.com guest review
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