All hotels in Madrid, Spain
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereVelazquez 62, Madrid, Madrid, 28001, Spain, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 90 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    3.7
  • Comfort
    3.7
  • Condition
    3.5
  • Neighborhood
    4.5
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2.0 / 5Fair
"In need of new everything."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
As soon as you walk into the hotel you feel as is you stepped into the 1970's or 1980's. The room we stayed in was old and kind of dirty. The AC doesn't work, only in the summer months. The room was stuffy and had a weird smell. The only good things about the hotel was that hotel staff was friendly and the location was good. We couldn't sleep the night we checked out and went elsewhere, this hotel is not 4 stars.
Genuine Hotels.com guest review
2 night family trip Apr 16, 2015
A Traveler
US
4.0 / 5Excellent
"Good for short stays!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Nice welcome, great support throughout the stay, took a junior suite which was nice and clean with a comfortable bed. It all though is getting too old and, when one does not start refurbishing soon, business only will continue based on reduced prices. By the way, my price/quality was good. The area was nice too, and close to where I needed to be. Negative was that there almost was no plug in available for phone/computer. In the 'old' days one did not have that!
Genuine Hotels.com guest review
1 night business trip Mar 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Very comfortable hotel and excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
When I travel to Madrid I always stay at the Gran Hotel Velazquez. Almost 15 years of experience.
Genuine Expedia guest review
Other trip Jan 8, 2015
Josefina
US
3.0 / 5Good
"Location only"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Very dated hotel with minimal comfort. Staff is nothing to write home about. Breakfast buffet not worth the money. Only asset is location.
Genuine Expedia guest review
Other trip Oct 4, 2014
Alamos Jude
US
2.0 / 5Fair
"Fair price nice neighborhood"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    1.0
The main advantage is its location in probably the nicest neighborhood in Madrid. Don't expect a modern and uptodate establishment. Part of its charm is precisely an air of decadance, a flavour of the old Madrid. If you are not extremily picky you should try it.
Genuine Hotels.com guest review
2 night trip Jan 20, 2014
Jean Maninat
US
4.0 / 5Excellent
"Traditional Hotel with great location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was what I expected for a traditional European hotel. Hotel has been updated and was clean with plenty of space in the room. Unfortunately our a/c was not working that well but, we made the most of it. Location was right in the middle of the Salamanca district with many shops and restaurants accessible within walking distance. It was not too was from the sightseeing tour bus stop which was nice. Staff very helpful, friendly, and very professional.
Genuine Expedia guest review
Other trip Aug 1, 2013
A Traveler
US
2.0 / 5Fair
"The Hotel is only well located"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The location is good and except for the stair to the elevator it can be improve with a better management
Genuine Expedia guest review
Other trip May 27, 2013
A Traveler
US
3.0 / 5Good
"Cant beat location for the price."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Decent Hotel y a very good location. Rooms may need to be updated soon. Escalator to elevator is uncomfotable if you travel with alot of luggage. OK.
Genuine Hotels.com guest review
2 night trip May 3, 2013
Manuel
US
4.0 / 5Excellent
"Great Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had a wonderful stay, the only thing we did not like was that our room had two small beds, and we needed one bed, since it was our honeymoon. Everything else was fine, staff was great, metro close by, will definetly return.
Genuine Expedia guest review
Other trip Apr 3, 2013
Paola
US
4.0 / 5Excellent
"Internet access is expensive"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Nice, historic hotel; good service. Internet access and restaurant quite expensive; overall a good experience.
Genuine Expedia guest review
Other trip Mar 3, 2013
A Traveler
US
5.0 / 5Outstanding
"Great stay, best location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The service and accomodations are excellent. I recomend it with no restrictions
Genuine Expedia guest review
Other trip Dec 3, 2012
A Traveler
US
4.0 / 5Excellent
"We will return"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very good
Genuine Hotels.com guest review
Other trip Jul 5, 2012
Eduardo
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Old, bad elevators lazy staff"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
As above, not nice , old, requested a queen bed, got 2 singles
Genuine Expedia guest review
Other trip Sep 30, 2014
A Traveler
GB
3.0 / 5Good
"Average in all respects"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
While not rude, reception staff not particularly welcoming and certainly not friendly. Minimally helpful. Did the basics their job required... Steps to reach elevator made use of porter obligatory, not optional, if you have heavy luggage. Therefore, appeared to have been preserved intentionally this way. Breakfast buffet inferior to other hotels we stayed at in Spain. However, internet connection (on an upper floor) was excellent, room and bathroom clean and comfortable but bed mattresses not up to par...Location upscale,excellent for expensive shopping only. Sites of the city require transportation.
Genuine Expedia guest review
Other trip Jul 21, 2014
John
CA
4.0 / 5Excellent
"Great Location and good value"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Reservation was for 1 King but we were given a room with 2 singles. Fortunately with fluent Spanish we could insist that a room with 1 King was provided. Check your reservation after booking to make sure you get what you want.
Genuine Expedia guest review
Other trip Apr 19, 2014
A Traveler
GB
4.0 / 5Excellent
"Excellent location, good place, attractive pricing"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
If you want to be close to everything in Madrid, in a very nice and clean place and with reasonable plrices, this is THE place to stay. Not expensive, everything you need: good restaurant, nice and clean rooms, very close to the heart of Madrid with the benefit of a quiet and very nice neighborhood.
Genuine Hotels.com guest review
2 night family trip Aug 25, 2013
A Traveler
MX
5.0 / 5Outstanding
"VERY NICE"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
WAS VERY NICE
Genuine Hotels.com guest review
2 night trip Jul 3, 2013
A Traveler
MX
5.0 / 5Outstanding
"lovely old hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great hotel with very attentive staff. Internet free and worked throughout hotel. Good restaurant. Close to Marina and coast road for walks and runs along the sea, but fairly far from actual beaches.
Genuine Hotels.com guest review
1 night business trip May 29, 2013
Helle
GB
2.0 / 5Fair
"Stunning staircase, terrible room"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    4.0
Many parts are beautiful, but the rooms are woefully substandard. For a hotel in this area (business) there was slow wifi, no iron, broken telephone, broken aircon, one one power plug and not near the desk. My work had an office near and I'll be staying elsewhere until there is a refresh of the rooms.
Genuine Hotels.com guest review
2 night business trip May 6, 2013
Nomad
GB
2.0 / 5Fair
"a definite no to coming back."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
the reception staff doesn't speak basic English, during the check in process they couldn't even explain properly why they need my credit card numbers (it was prepaid), later on when I had few questions, I felt that I am wasting their time. No customer service whatsoever. But that would be fine, if not the "wonderful" room I've got. Because the room was on the top floor, it was facing other building with huge and extremely noisy extractor fans which didn't stop working all night. on top of that - the room was fairly close to the elevator (thanks God not the one just beside the elevator) - which is old, hardly working and making terrible noise every time it opens/closes (doesn't matter in which floor - every time the noise was such intense that you can jump from your sleep). I couldn't sleep at all the first night - I've spent time in bed trying to fall asleep, and ended up sleeping with the noise blocking earphones - as I had to have a rest before the meeting with the clients at 8 am in the morning. I wouldn't ever recommend this hotel to anyone who comes to Madrid on business or even to anyone who would like to have a nice night sleep on their holiday. One more thing - in the bathrooms they have the so popular notes about saving water etc (alias "leave your towel in the bathroom and we will not wash it because this is how we will save water"), but the taps in the shower were dripping all the time... All in all - this hotel would be the one I would never come back to.
Genuine Expedia guest review
Other trip Feb 18, 2013
Moni
GB
4.0 / 5Excellent
"fine old hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
nice old hotel, but very worn around the edges. Nice room, but a pity the hotel wifi didnt reach
Genuine Hotels.com guest review
3 night business trip Jan 15, 2013
Helle
GB
4.0 / 5Excellent
"Good room"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was great and comfortable. Only issue was that the A/C was a bit weak and very noisy so had to knock it off and have the window open for air as it was 30C during the day.
Genuine Hotels.com guest review
Business trip Sep 16, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"muy bueno"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
la Zona muy Buena! el hotel excelente un poco antiguo para mi gusto pero bien!
Genuine Hotels.com guest review
2 night family trip Mar 29, 2015
ana
ES
4.0 / 5Excellent
"Bueno"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Bien, el desayuno es bastante bueno
Genuine Hotels.com guest review
3 night romance trip Apr 20, 2015
José Luis
MX
4.0 / 5Excellent
"Satisfecho"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Bien
Genuine Hotels.com guest review
2 night romance trip Apr 10, 2015
A Traveler
MX
3.0 / 5Good
"Decepcionante em relação ao que esperávamos"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Trata-se de hotel velho , não tem elevador no térreo. Quarto triplo em que fiquei era grande e confirtavel, televisão velha de 14 polegadas e um cheiro de esgoto no banheiro que não foi resolvido pelo hotel nas 4 noites que fiquei hospedado. Precisa de renovação urgente
Genuine Hotels.com guest review
4 night family trip Apr 2, 2015
A Traveler
BR
1.0 / 5Poor
"pesimo mantenimiento de hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
pesima seleccion, no regreso el hotel esta en pesimas condiciones, los colcolchones, se salen los resortes, el AC no funciona, los muebes rotos, muy muy mala opcion
Genuine Hotels.com guest review
2 night business trip Feb 26, 2015
Alejandro
MX
5.0 / 5Outstanding
"Gran Hotel y mejor calidad-precio"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excelente
Genuine Hotels.com guest review
16 night family trip Jan 22, 2015
Ricardo
MX
5.0 / 5Outstanding
"Recomendable, muy Recomendable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excelente
Genuine Hotels.com guest review
7 night family trip Jan 25, 2015
Ricardo
MX
5.0 / 5Outstanding
"Excelente"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excelente
Genuine Hotels.com guest review
2 night romance trip Feb 1, 2015
gustavo
VE
5.0 / 5Outstanding
"Excelente"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excelente. Siempre excelente en todo. Buena ubicación. Muy limpio. Personal amable
Genuine Expedia guest review
Other trip Dec 28, 2014
Fina
ES
4.0 / 5Excellent
"Siempre vuelvo al Velázquez"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Excelente ubicación; buena atención.
Genuine Hotels.com guest review
9 night business trip Dec 14, 2014
Corina
ES
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Elegante pero con signos de decadencia, las escaleras hasta el piso de los ascensores son una dificultad cuando uno llega con valijas. El desayuno, aun cuando ha decaído un poco, sigue siendo muy bueno. Céntrico, pero distante de las principales atracciones turísticas, en particular del centro de Madrid. Cercano a zonas comerciales de alto nivel y precio.
Genuine Venere guest review
Other trip Dec 18, 2014
A Traveler
ES
5.0 / 5Outstanding
"Die Beste Hotel von Madrid"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wär einfach Super in Zentrum von Madrid ich werde immer hier kommen und weiter sagen....... Danke
Genuine Expedia guest review
Other trip Dec 11, 2014
A Traveler
DE
4.0 / 5Excellent
"Fort recommandable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
L'hotel se situe dans un agréable quartier;il y a toujours quelques taxis juste devant l'hotel.De bons magasins à proximité.
Genuine Hotels.com guest review
3 night romance trip Nov 16, 2014
Jozef
FR
3.0 / 5Good
"Bell'albergo nella strada più'esclusiva di Madrid"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Mi è' piaciuto soggiornare nell' hotel, ma trovo i madrileni freddi e poco inclini al sorriso infatti nell' hotel se salutavi per prima ricevevi il saluto altrimenti come fossi trasparente.......nel complesso giudizio positivo
Genuine Expedia guest review
Other trip Nov 4, 2014
Alessandra
IT
4.0 / 5Excellent
"Hotel centrale, good value for money"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Ho conosciuto l' albergo a marzo 2014 in viaggio a Madrid. Ci sono ritornato consigliandolo anche ad un mio familiare.
Genuine Expedia guest review
Other trip Oct 18, 2014
ArLo
IT
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Bien. Dommage que la moquette soit un peu sale idem pour les couvées lits. Sinon très bon environnement.
Genuine Hotels.com guest review
1 night business trip Aug 21, 2014
A Traveler
FR
4.0 / 5Excellent
"Preiswert"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Ein klassisches Hotel im Zentrum von Madrid, mit freundlichem Service und sauberen Zimmern.
Genuine Hotels.com guest review
2 night business trip Jul 15, 2014
A Traveler
CH
3.0 / 5Good
"Buena ubicacion personal de recepcion indiferente"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
La ubicacion bastante buena, las instalaciones antiguas pero funcionales y muy espaciosas el personal de la recepcion muy limitado, cansado, poco colaborador poco calido
Genuine Hotels.com guest review
3 night trip Jun 5, 2014
A Traveler
PE
1.0 / 5Poor
"sin aire acondicionado ni wifi"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
Pesimo servicio, no hay aire acondicionado en ninguna habitación, no hay WiFi y la escuda es que hay huéspedes que prefieren calor y eso estando a mas de 28 grados, no hay quien pueda resolver, deberían avisar antes de reservar
Genuine Hotels.com guest review
1 night trip May 10, 2014
Eduardo Torres
MX
2.0 / 5Fair
"Désuet … à tous points de vue !"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
A l'arrivée : accueil digne d'un portier de prison par une personne qui ne faisait pas de phrases : "Nom" ? "Papiers" ? La Chambre avait une odeur de vieille moquette et les voilages étaient déchirés par l'usure. Serviettes de bain totalement usées également et marques de saleté incrustées sur le rebord du lavabo et la plinthe de la baignoire. Salle de petit déjeuner aveugle ressemblant plus à une cantine. Seuls le buffet du petit déjeuner était correct. Service réduit à sa plus simple expression : inexistant.
Genuine Hotels.com guest review
3 night trip Apr 27, 2014
Pascale L
FR
3.0 / 5Good
"Situato in un elegante quartiere di Madrid"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Bellissimo struttura ma risente del passare degli anni, sarà di nuovo eccellente con un ammodernamento
Genuine Expedia guest review
Other trip May 4, 2014
bico
IT
4.0 / 5Excellent
"Servicios atentos. El hotel necesita re-decoracion"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Buena
Genuine Hotels.com guest review
5 night trip Apr 13, 2014
Bernardo
ES
1.0 / 5Poor
"Tolle Lage aber Zimmer und Service eine Katastroph"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
Ein 4 Sterne Hotel, wo man weder einen Kugelschreiber noch Papier für eine Notiz im Zimmer hat. Die Klimaanlage hat im Zimmer nicht funktioniert, sondern heizte es. Trotz Zimmerwechsel gab es dasselbe Problem. Etwas ist klar: in dieses Hotel gehe ich nie wieder.
Genuine Hotels.com guest review
3 night trip Mar 11, 2014
A Traveler
CH
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Die Lage des Hotels ist hervorragend mitten im Zentrum von Madrid. Das Hotel wirkt altbacken ist dringend renovierungsbedürftig. Der Service war gut. Für einen Kurzaufenthalt in Madrid auf jeden Fall empfehlenswert!
Genuine Hotels.com guest review
1 night business trip Feb 5, 2014
H.U.
DE
4.0 / 5Excellent
"Un hotel clásico"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Es un hotel clásico que esta en una muy buena zona y que permite por un coste muy razonable pasar una o varias noches en Madrid
Genuine Hotels.com guest review
1 night trip Nov 6, 2013
A Traveler
AR
5.0 / 5Outstanding
"Buena Ubicación"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Zona muy tranquila y con fácil acceso a las estaciones de metro para ir al centro de la ciudad.
Genuine Hotels.com guest review
3 night trip Oct 23, 2013
A Traveler
PE
4.0 / 5Excellent
"Muy bien situado"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Muy bien situado, habitaciones cómodas y grandes. Lo único, que tal vez habría que cambiar algún mueble porque están obsoletos.
Genuine Expedia guest review
Other trip Aug 11, 2013
A Traveler
ES
3.0 / 5Good
"Bien situado. Correcto para estar de paso"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Justito para un 4 estrellas. Pero por la zona, y el precio, creo que es una buena eleccion si uno no tiene muchas pretenciones.
Genuine Expedia guest review
Other trip Jun 18, 2013
A Traveler
ES
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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