All hotels in Madrid, Spain
1 room, 2 adults
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Velazquez 62MadridMadrid28001Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.6 / 5Good

Score breakdown (from 112 reviews)

  • Location
    Great location
  • Breakfast
    Tasty breakfast
  • Service
    Service is adequate
  • Cleanliness
    Dirty
  • Vibe
    Poor vibe
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5.0 / 5Outstanding
"GORGEOUS hotel and very accommodating."
Great condition, beautiful hotel, wish we could have stayed longer than just one night!
Genuine Hotels.com guest review
1 night family trip Jan 24, 2016
Rosalie
US
1.0 / 5Poor
"0 stars"
It wa a total disapointment ThE condition of The Room The noive in the rooms and hall ways passed mid night The lack of cleaning the disrepair of the bathroom and furniture the carpets etched It would qualified for The Roach motel Award (forts price )
Genuine Hotels.com guest review
1 night family trip Jan 9, 2016
Eugenia
US
4.0 / 5Excellent
"Great hotel away from the tourist area"
Great neighborhood for restaurants, shopping and access to El Retiro and other venues. The hotel has an older/classic feel but is perfect. Go to La Mallorca for breakfast, to El Paraguas for dinner and to the Gin Bar next to the hotel just before getting to the room.
Genuine Hotels.com guest review
4 night romance trip Nov 24, 2015
Christian
US
5.0 / 5Outstanding
"Great neighborhood, friendly staff"
Great hotel~
Genuine Hotels.com guest review
1 night trip Oct 18, 2015
Sylvia
US
2.0 / 5Fair
"Hotel at excellent location at Salamanca area"
To go to our room we had to take a nine steps stair, then an elevator, a long corridor with steps then an open patio. It rained twice! As fall was startimg they turned off the air conditionig and turned heating. Control did not work!
Genuine Expedia guest review
Other trip Oct 17, 2015
angel
US
2.0 / 5Fair
Great locations but the bed was horrible supper hard everything in the room was old and falling apart. Need to up grade the rooms .
Genuine Hotels.com guest review
1 night romance trip Sep 24, 2015
Pedro
US
4.0 / 5Excellent
"Nice hotel, no elevator to the grown, no wi fi"
There's not wi fi as they said: very bad connection and they told me to call to the provider instead of giving me a solution. Reception during check in wasn' t very friendly. I ask by mail for and early check in and they confirm that option by mail eithaprice that I have accepted. When I arrive very tired they said they didn' t have my room yet, that I have to wait for the check in a few hours!!!!! I was very desapointed so they offer to pay for a better room and then check. I wasn't agree with that I accepted to pay for early check in no for a better room during all my permanence in the hotel! Finally I have got and upgrade but I really had preferred to have my room without all that tension.
Genuine Expedia guest review
Other trip Aug 29, 2015
josefina
US
4.0 / 5Excellent
"Location is ideal."
The staff aim to please. The location cannot be beat. That said, the hotel is full of old world charm, but is not ideal in terms of certain comforts. There are steps to take to the tiny elevators. The rooms were clean and cleaned regularly. This was my third time staying at this hotel, and I would stay again in a heartbeat.
Genuine Expedia guest review
Other trip Aug 9, 2015
Alicia
US
3.0 / 5Good
"I do not think is a 4 star hotel"
I do not think is a 4 star hotel Very old Semi conditions the elevator is not in the first floor clean, well located un expensive
Genuine Hotels.com guest review
1 night family trip Jul 22, 2015
A Traveler
US
2.0 / 5Fair
"In need of new everything."
As soon as you walk into the hotel you feel as is you stepped into the 1970's or 1980's. The room we stayed in was old and kind of dirty. The AC doesn't work, only in the summer months. The room was stuffy and had a weird smell. The only good things about the hotel was that hotel staff was friendly and the location was good. We couldn't sleep the night we checked out and went elsewhere, this hotel is not 4 stars.
Genuine Hotels.com guest review
2 night family trip Apr 16, 2015
A Traveler
US
4.0 / 5Excellent
"Good for short stays!"
Nice welcome, great support throughout the stay, took a junior suite which was nice and clean with a comfortable bed. It all though is getting too old and, when one does not start refurbishing soon, business only will continue based on reduced prices. By the way, my price/quality was good. The area was nice too, and close to where I needed to be. Negative was that there almost was no plug in available for phone/computer. In the 'old' days one did not have that!
Genuine Hotels.com guest review
1 night business trip Mar 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Very comfortable hotel and excellent location"
When I travel to Madrid I always stay at the Gran Hotel Velazquez. Almost 15 years of experience.
Genuine Expedia guest review
Other trip Jan 8, 2015
Josefina
US
3.0 / 5Good
"Terrible hotel in a great location!"
We were surprised to find this hotel so outdated! Hair dryer cord held by black tape, door frame eaten away by floor cleaners and room dark as a cave. Only one very small window. Like a jail cel!! Great location.
Genuine Hotels.com guest review
4 night trip with friends Oct 31, 2014
A Traveler
US
3.0 / 5Good
"Location only"
Very dated hotel with minimal comfort. Staff is nothing to write home about. Breakfast buffet not worth the money. Only asset is location.
Genuine Expedia guest review
Other trip Oct 4, 2014
Alamos Jude
US
2.0 / 5Fair
"Fair price nice neighborhood"
The main advantage is its location in probably the nicest neighborhood in Madrid. Don't expect a modern and uptodate establishment. Part of its charm is precisely an air of decadance, a flavour of the old Madrid. If you are not extremily picky you should try it.
Genuine Hotels.com guest review
2 night trip Jan 20, 2014
Jean Maninat
US
4.0 / 5Excellent
"Traditional Hotel with great location"
Hotel was what I expected for a traditional European hotel. Hotel has been updated and was clean with plenty of space in the room. Unfortunately our a/c was not working that well but, we made the most of it. Location was right in the middle of the Salamanca district with many shops and restaurants accessible within walking distance. It was not too was from the sightseeing tour bus stop which was nice. Staff very helpful, friendly, and very professional.
Genuine Expedia guest review
Other trip Aug 1, 2013
A Traveler
US
2.0 / 5Fair
"The Hotel is only well located"
The location is good and except for the stair to the elevator it can be improve with a better management
Genuine Expedia guest review
Other trip May 27, 2013
A Traveler
US
3.0 / 5Good
"Cant beat location for the price."
Decent Hotel y a very good location. Rooms may need to be updated soon. Escalator to elevator is uncomfotable if you travel with alot of luggage. OK.
Genuine Hotels.com guest review
2 night trip May 3, 2013
Manuel
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Old world charm but with free wifi"
Not a typical business hotel. Old world charm - felt like I was an extra in Grand Budapest Hotel. But in a good way. Lovely cafe. Great breakfast. Very helpful staff. Made a change from soul-less business hotels.
Genuine Hotels.com guest review
1 night business trip Mar 10, 2016
Angela
GB
2.0 / 5Fair
"Old, bad elevators lazy staff"
As above, not nice , old, requested a queen bed, got 2 singles
Genuine Expedia guest review
Other trip Sep 30, 2014
A Traveler
GB
3.0 / 5Good
"Average in all respects"
While not rude, reception staff not particularly welcoming and certainly not friendly. Minimally helpful. Did the basics their job required... Steps to reach elevator made use of porter obligatory, not optional, if you have heavy luggage. Therefore, appeared to have been preserved intentionally this way. Breakfast buffet inferior to other hotels we stayed at in Spain. However, internet connection (on an upper floor) was excellent, room and bathroom clean and comfortable but bed mattresses not up to par...Location upscale,excellent for expensive shopping only. Sites of the city require transportation.
Genuine Expedia guest review
Other trip Jul 21, 2014
John
CA
4.0 / 5Excellent
"Great Location and good value"
Reservation was for 1 King but we were given a room with 2 singles. Fortunately with fluent Spanish we could insist that a room with 1 King was provided. Check your reservation after booking to make sure you get what you want.
Genuine Expedia guest review
Other trip Apr 19, 2014
A Traveler
GB
4.0 / 5Excellent
"Excellent location, good place, attractive pricing"
If you want to be close to everything in Madrid, in a very nice and clean place and with reasonable plrices, this is THE place to stay. Not expensive, everything you need: good restaurant, nice and clean rooms, very close to the heart of Madrid with the benefit of a quiet and very nice neighborhood.
Genuine Hotels.com guest review
2 night family trip Aug 25, 2013
A Traveler
MX
5.0 / 5Outstanding
"VERY NICE"
WAS VERY NICE
Genuine Hotels.com guest review
2 night trip Jul 3, 2013
A Traveler
MX
5.0 / 5Outstanding
"lovely old hotel"
Great hotel with very attentive staff. Internet free and worked throughout hotel. Good restaurant. Close to Marina and coast road for walks and runs along the sea, but fairly far from actual beaches.
Genuine Hotels.com guest review
1 night business trip May 29, 2013
Helle
GB
2.0 / 5Fair
"Stunning staircase, terrible room"
Many parts are beautiful, but the rooms are woefully substandard. For a hotel in this area (business) there was slow wifi, no iron, broken telephone, broken aircon, one one power plug and not near the desk. My work had an office near and I'll be staying elsewhere until there is a refresh of the rooms.
Genuine Hotels.com guest review
2 night business trip May 6, 2013
Nomad
GB

The following reviews were posted by hotel guests from other countries:

3.0 / 5Good
"Boa localização"
Boa localização, próximo ao estádio do Real Madrid.
Genuine Hotels.com guest review
1 night family trip Apr 10, 2016
A Traveler
BR
3.0 / 5Good
"Boa localização"
Bom hotel.
Genuine Hotels.com guest review
1 night family trip Apr 9, 2016
A Traveler
BR
4.0 / 5Excellent
"Recommended"
Everything just as expected for a good hotel in a business district.
Genuine Hotels.com guest review
1 night business trip Mar 30, 2016
A Traveler
NO
4.0 / 5Excellent
"Bon emplacement et rapport qualité/prix"
Cet hôtel est idéalement situé dans le quartier de Salamanca, avec un accès facile pour l'aéroport. Le personnel est très aimable et efficace. Le petit déjeuner se compose d'un buffet très bien fourni. Le cadre général est un peu d'une autre époque, mais les chambres sont en excellent état, fonctionnelles et disposent d'une salle de bain moderne. L'hôtel est très silencieux (il est vrai que ma chambre donnait sur une cour intérieure) et dispose d'une climatisation efficace et qui ne s'entend pas. Le Wifi est gratuit mais malheureusement, la connexion était incompatible avec mon VPN professionnel. Globalement, cet hôtel est vraiment un bon choix et je le recommande.
Genuine Hotels.com guest review
1 night business trip Mar 31, 2016
Olivier
FR
4.0 / 5Excellent
"BUENO"
Tengo años hospedandome en ese hotel cada vez que voy a Madrid, el trato del personal es inmejorable, pero considero que tienen que mejorar todo lo que es colchones y lenceria de las camas. Son las mismas de hace 5 años y se siente la diferencia con respecto a otros hoteles.
Genuine Hotels.com guest review
1 night business trip Mar 29, 2016
pablo
VE
5.0 / 5Outstanding
"Recomendable ."
Mi estancia en este hotel ha sido muy agradable .
Genuine Hotels.com guest review
4 night trip Mar 20, 2016
Araceli
ES
1.0 / 5Poor
Entorno casposo, olor a tuberías proveniente del cuarto de baño, servicio grosero. Un hotel con una localización tan buena y tan decadente, pero no en un sentido romántico, sino repulsivo. Es como viajar al mundo de Torrente, sin el componente cómico, un desastre. El personal del hotel lo sabe y no muestran ningún interés por agradar a la clientela, parecen pasar día a día esperando la ruina definitiva, aunque con cierta melancolía, como si en el fondo quisieran salvarlo, y en un intento por hacerlo, te cobran dos veces al hacer el check out. Atroz.
Genuine Hotels.com guest review
1 night trip with friends Feb 12, 2016
A Traveler
ES
3.0 / 5Good
Viejuno, necesita modernizarse
Genuine Hotels.com guest review
1 night business trip Jan 27, 2016
Fernando
ES
5.0 / 5Outstanding
"Excelente costo-beneficio"
Un hotel un poco viejo pero con buen mantenimiento, con una ubicación extraordinaria, el costo beneficio me pareció muy bueno, el servicio muy bueno
Genuine Hotels.com guest review
1 night business trip Nov 16, 2015
HECTOR
MX
5.0 / 5Outstanding
"Muy bien, salvo Tv"
Tienen un sistema de tv que no se ve bien. Se ve con poca resolución, pero aceptable. Aparte de eso, todo muy bien. Habitación amplia y cómoda, cama muy amplia...
Genuine Expedia guest review
Other trip Nov 3, 2015
José Manuel
ES
4.0 / 5Excellent
"Buena"
Bien para su categoria. No pueden insistir en que las respuestas sean largas.
Genuine Expedia guest review
Other trip Oct 29, 2015
mcp
ES
4.0 / 5Excellent
"Amabilidad"
Es de resaltar la amabilidad de todos los empleados. Siempre dispuestos a ayudar.
Genuine Hotels.com guest review
3 night family trip Oct 11, 2015
adriana
CO
4.0 / 5Excellent
La calidad del servicio fue muy buena, asi como la ubicación del hotel
Genuine Hotels.com guest review
3 night family trip Sep 30, 2015
Antoño
ES
1.0 / 5Poor
"Terrible experiencia"
Deseo empezar mi relato diciendo q es una pena q en este hotel "4 estrellas" pasen cosas como lo q me pasó a mi, llegamos el viernes 21 de agosto para una estancia de 2 noches, dejamos el coche en el aparcadero del hotel, lo estacionó el señor q estaba en la recepción, deje mi cámara GoPro (valor $400) en el compartimento del medio del coche, al siguiente día sábado cuando la fui a buscar ya no estaba, desapareció por arte de magia según los del hotel, las llaves del coche duermen en la recepción, nadie pudo tomar la cámara más q alguien con acceso a las llaves, me dijeron q no se responsabilizan por nada q quede en el carro, y q para ver las cámaras tenía q ir a al policía, cosa q no pude pues tenía q regresar a mi país el domingo. En fin no es solo la pérdida material ,también sentimental pues estaban todas mis fotos y vídeos de mi viaje por Europa, amarga experiencia en el "Gran Hotel Velázquez",espero le sirva a futuros viajeros y consideren esto antes de hospedarse en este hotel..
Genuine Expedia guest review
Other trip Sep 17, 2015
Arles
ES
2.0 / 5Fair
"Centrale ma troppo vecchio"
Camere troppo disturbate, manca una decente insonorizzazione, si sentono molto i vicini di camera e la gente che passa in corridoio, personale non gentile e poco disponibile.
Genuine Expedia guest review
Other trip Sep 6, 2015
A Traveler
IT
4.0 / 5Excellent
"albergo vicino al centro"
In quest hotel mi sono trovato personalmente benissimo il servizio era eccellente, ottimo personale,soprattutto pulito e logisticamente non era male.Magari si ha solo qualche difficoltà a trovarlo la prima volta ma non è poi così lontano dal centro
Genuine Expedia guest review
Other trip Aug 24, 2015
giacomo
IT
3.0 / 5Good
"Es un hotel con encanto."
La experiencia es recomendable, en lineas generales muy bien, pero deberían cuidar un poco más el aspecto de algunos muebles o incluso del parket que da acceso al salón de desayunos. Pero en general muy bien.
Genuine Expedia guest review
Other trip Aug 19, 2015
A Traveler
ES
4.0 / 5Excellent
Hotel excelentemente situado, muy bonito. Las habitaciones son amplias. El mobiliario aunque antiguo, esta muy bien conservado. Excelente opción
Genuine Hotels.com guest review
3 night family trip Aug 10, 2015
INOCENCIO A
MX
4.0 / 5Excellent
"Ferias na Europa"
Quando chegamos ao hotel fomos recebidos na recepcao como se estivessem fazendo um favor de nos hospedarem. Nos deram um quarto com duas camas e eu perguntei se nao havia um quarto com cama de casal, prontamente me responderam que sim, porem seria com uma taxa adicional a mais por dia. Eu aceitei pois era um otimo quarto. Este hotel e muito antigo e os elevadores estao somente no primeiro andar e nao ha ninguem para te ajudar com as malas, portanto nos tivemos que subir ao 1o. andar carregando as malas e depois descobrir onde era o quarto.
Genuine Hotels.com guest review
4 night romance trip Aug 10, 2015
Piero
BR
2.0 / 5Fair
Fin byggnad och väldigt bra läge men otroligt otrevlig personal. Har aldrig blivit så dåligt bemött tidigare så blev lite illa berörd. Priset och läget är ändå tillräckligt bra för att bortse från personalen.
Genuine Hotels.com guest review
1 night romance trip Aug 13, 2015
A Traveler
SE
5.0 / 5Outstanding
"Un hotel señorial, habitaciones amplias y conforta"
Repetimos el hotel por su señorío, ubicación, amplias habitaciones y comparados con otros en los alrededores, este brinda por mucho mayores ventajas.
Genuine Expedia guest review
Other trip Aug 14, 2015
Kyra
ES
5.0 / 5Outstanding
"muy satisfactorio"
muy satisfactoria
Genuine Hotels.com guest review
1 night family trip Jul 26, 2015
Octavio O
MX
1.0 / 5Poor
"DECADENTES."
El personal del bar y restaurante es de lo más maleducado.Pesimo servicio.Da la impresión de malestar.No volvemos nunca mas.
Genuine Hotels.com guest review
2 night romance trip Jul 27, 2015
Elvira Adelaide
ES
5.0 / 5Outstanding
"Excelente ubicacion"
Excelente ubicacion, muy bueno el desayuno.
Genuine Hotels.com guest review
2 night family trip Jul 24, 2015
A Traveler
ES
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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