available on 06/13/15
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Score breakdown (from 90 reviews)
The following reviews were posted by hotels.com guests from other countries:
TripAdvisor reviews for Gran Hotel Velazquez
Overall rating:TripAdvisor Traveller Rating: 3.5Based on 303 traveler reviews
Most recent traveler reviews:
A very classy hotel. Old but very well mantained.
Excellent staff, very friendly and professional.
Nice and quiet in an excellent neigborhood.
Few blocks away from Calle Serrano which is Madrid's 5th avenue
I will return.
Yes, if you managed a rezervation for this hotel, you will find yourself in a strategical great location: not too noisy, not too far from the Big Park or from the busy center and Prado.
But if the rezervation managed through, let,s say booking.com, and the price is under 100 Euro, than for sure you will get a room with a closed view - inside the bulding classical shaft, listening to the chirping of the air conditioning system and if you stick you head off the window you may catch a glimps of distant patch of sky.
The other guy is right: great location, difficult service at the reception.
Great diversity at breakfast, and wi-fi too.
A little wornout we mai add. Do not know whether Velasquez himself slept there, however...
In an affluent area of Madrid, round the corner and 10 min walk from Velasquez metro. 5 mins from all the major designer shops. Plenty of cafes and restaurants nearby. We booked 3 twin rooms with breakfast and luckily we were all next door to each other.
Room: spacious with a TV. Cupboard and an electronic safe.
Bathroom: bathtub with over the bath shower, bidet, wc and sink. Lots of bathroom complimentary amenities provided.
No kettle in the room. Iron and iron board provided.
Breakfast: reasonable choice although food was lukewarm. Had to ask for it to be made fresh so it would be hot. Very efficient at tidying away dirty utensils.
The hotel is very well located in the Salamanca district. However this is probably the only really positive aspect. The style of the hotel is very baroque, but overall it is not well kept. The room was big and spacious, but stinky for too many smokers, and overall worn off. The bed mattress seemed old, and the pillow was one of the most uncomfortable I ever had. The hotel displayed a old TV set which did not really work. The window was not really protecting from the noise of the busy street below, even on the 8th floor it was really annoying.
Bath was clean (at least) and amenities were provided. Service ok.
The hotel is located in the posh Salamanca neighborhood of Madrid, Spain> it's location allowed for easy access to public transportation to major attractions as well as the Prado museum.
I spent a total of 5 nights at this hotel. The last three days of my stay, I was assigned a room off the back patio. The room had a king bed, writing table and chair and an ample bathroom. The issue was that the bathroom had not been cleaned properly - in a while and had thick fussy black mold around the tub by the sink, and next to the toilet.
The other issue I had all over Spain was the use of rubber foam pillows - which make your head bounce like a ball all night. When I asked for a feather pillow, I was told they did not have any.
Rubber pillows aside, mold is not acceptable. I would not recommend the use of in room service.
Front desk staff can be a bit brusk - if not helpful.
“Wonderful grand hotel in GREAT location”
Great area, Barrio Salamanca, with many bars and restaurants all around.
Great shopping in boutiques and chain stores. Also not far from the hotel there is a shop-cafe VIPS (open 24 hours) so you can purchase water etc.
Great rooms, large with comfortable beds. We had an executive suite #614 facing front. Loved the space and since the bedroom is in the back of the suite there was no noise
Breakfast buffet was varied and great. Nespresso coffee, juices, yogurts, fruits, meats, cheeses, breads, cereals.We stayed 8 days and that gave us flexibility, did not have to eat the same thing everyday.
Bar serves until 12m and is a great place to have a drink and meet friends. Great wide TV screen to watch games.
Javier at the front desk and Gualberto in the breakfast area were very pleasant, polite, friendly and helpful . The maids that cleaned our room were also very pleasant and cooperative.
We loved staying at this hotel and plan to repeat.
WiFi is free.
Great area (Salamanca), not far from the hotel touristic bus stop, walk to the center on foot 35 minutes.
Near the hotel are many bars and restaurants. Also not far from the hotel there is a shop-cafe VIPS (open 24 hours)
Large rooms with comfortable beds (lived in suite), A varied breakfast buffet, Nespresso coffee, juices, bar with a good menu of food and drinks (Works to 12:00 PM), WiFi is free.
Of the downsides - Expensive parking - 27 euros per night, hot water in the morning quickly ends
Stayed there for a 2 week vacation. I prepaid 3 months in advance and requested a non smoking room.
I got a smoking area room with a noisy mini elevator next to my room I could hear all nite. The people at the front desk were rude, arrogant and not caring.
First time I stayed here was in 2008, when I came back in 2014 it looked exactly the same.
The style of the hotel is possibly attractive to old people, lots of marble and fake gold. Personally I don't like it and when it is also dated and a bit worn out it just feels shabby.
On the positive side, the wifi is free and it works reasonably well. The location is good for shopping but not great for tourism.
Also, make sure your room does not face the street, there is a lot of traffic on that street and it can be quite disturbing.
Excellent location. Outstanding service and attitude of all staff. Take breakfast included rate; quality and breadth of buffet were very good. Only bad point: bed matresses are old; they need replacing. All in all, the cost benefit ratio of this hotel is very hard to beat.
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