"Old style, in need of upgrade"
12/18/14 globe109 Gothenburg, Sweden
First time I stayed here was in 2008, when I came back in 2014 it looked exactly the same. The style of the hotel is possibly attractive to old people, lots of marble and fake gold. Personally I don't like it and when it is also dated and a bit worn out it just feels shabby. On the positive side, the wifi is free and it works reasonably well. The location is good for shopping but not great for tourism. Also, make sure your room does not face the street, there is a lot of traffic on that street and it can be quite disturbing.
"Best kept secret in Madrid"
12/15/14 Adolfo M Mexico City, Mexico
Excellent location. Outstanding service and attitude of all staff. Take breakfast included rate; quality and breadth of buffet were very good. Only bad point: bed matresses are old; they need replacing. All in all, the cost benefit ratio of this hotel is very hard to beat.
12/02/14 Alondra1b Alexandria,VA
Once again, my husband and I spent a lovely week here, enjoying their excellent service and copious breakfast buffet which includes the usual cereals, pastries, cold-cuts, cheese, smoked salmon as well as a few Spanish specialties: omelet, paella,etc. The bar/tea room is as always a friendly place to meet friends, relax and watch some Madrileno social gatherings. Service is very good. This time we stayed in a Junior Suite, well worth the extra fee, comfortable beds and a welcoming salon for private meetings with friends or enjoying room service meals. I recommend this hotel for families, quite a few guests were traveling with children, or couples. The location is perfect for shopping and sightseeing, several typical restaurants within a block or two, even a large central market! The hotel also has a new elegant dining facility, which we did not have occasion to sample. We plan to repeat next year!
"Location, location, location"
12/02/14 IsabelTM Lisbon, Portugal
I have already reviewed this hotel but it never dissapoints me. I was in Madrid during Black Friday and it was so good to do the Xmas shopping and being able to come back to the hotel and leave all my packages before returning to another shopping spree in the Salamanca district or going to a museum nearby (I recomend the Carlos Amberes exhibithion of Flemish great masters in Claudio Coello street)
"Quaint, Well situated , Comfortable and Reasonable "
I stayed at this hotel with a friend for three nights and wasn't sure what to expect as there had been some recent negative reviews . The positive aspects are that it is extremely well located particularly as a base to visit the city. It only a short walk from the metro station "Velázquez" and in addition there is always a number of taxis available outside - the cost of a Taxi ride is very reasonable e.g to the Atocha Train Station less than 10 euros. The room in which we stayed was very comfortable and very clean as was all of the hotel , we paid for breakfast as part of the room rate (note when booking via web this is a cheaper option than paying whilst you are there) and we were not disappointed - Buffet style breakfast with an excellent choice of hot and cold food and attentive staff . We ate in the hotel Bar once in the evening on the basis we required a light option and speedy service and we were extremely happy with both aspects. There was free Wi-Fi which worked perfectly in all parts of the hotel contrary to negative comments posted by other travellers ? It is worth noting that you should request the password on check-in and that a new password (contraseña ) is required each day from 8 am onwards -this is readily accessed from a stand on the reception desk . Negative points - On arrival the staff on reception were uncommunicative and unfriendly - we were pointed in the direction of the lift to discover you had to walk up a short flight of stairs to access it - not easy with a heavy case - the lift is extremely small so if like me you are claustrophobic a bit scary . I speak quite good Spanish and following inspecting the room requested more hangers , an additional pillow and instructions on how to reduce the temperature in the room which was too warm . The room temperature I discovered was actually controlled by the reception staff via computer . Unfortunately until my third request/complaint later on the day none of these aspects were resolved ! The Hotel is as other travellers have said a "little tired" in places but it's other positive aspects coupled with very good value for money in my opinion more than make up for this - if the owners could sort out the inconsistency/ unfriendliness of some of the staff on the reception desk I am sure they would receive more positive reviews . I would end by saying should I return to visit Madrid in the future I would not hesitate to stay at the Hotel again .
"Downgrade called upgrade"
We have stayed in this hotel almost every year when we visit Madrid. This year we were promised an upgrade when we made our reservation on the web...as always. When we arrived we were greeted by Gema, a lady in a bad mood. Our Junior Suite upgrade smelled really bad. The carpet was musty and had shrunk from a probable leak. One of the pipes in the bathroom was leaking, the air conditioning did not work. In addition a window did not close. Gema 's answer was to send a maid with a spray, which she left in our room for us to spray. Gema refused to give us another room. To top our bad experience, we returned from breakfast one morning, and the maid was "cleaning" the room. She had a bucket with dirty water and NO vacuum cleaner. We coughed every night from the accumulated dirt in that room
"Better options in town"
10/14/14 AlamosJude Syracuse, New York
Recently spent about 6 days at this hotel. Not so Grand at all! Building and accommodations are dated, linens worn, towels scratchy, bathrooms dirty. This hotel has definitely seen better days. Buffet breakfast is expensive and has nothing substantial. Reception staff were not friendly or helpful. The only outstanding staff was a young bellboy. The only thing this hotel has going for it is the location in the Salamanca district. I won't be staying here again.
10/06/14 Olga H Miami, Florida
I love to stay in hotels that have character; however there's a difference between character and old! This hotel has the character but it needs to be refurbished so you don't feel like you are in an old and dilapidated place. It had a stale odor all over. The staff at the front desk weren't that friendly either. One particular young lady acted annoyed each time you asked her a question, she looked at you like saying "how stupid are you?" Also because there was a medical convention in the city (so they said) the price of the rooms trippled, we paid $468 Euros for one night on 9/29/2014, when we had simply paid $128 for one night on 9/19/2014. I don't think I will stay here again.
"Good Location - Clean Room"
09/05/14 MichaelrClayton UK
Good location with plenty of good bars and restaurants nearby. Room was clean and comfort Staff a bit stiff and not that friendly However we got a good price and would stay here agaiin if the price was right
"Old hotel good location"
08/10/14 Doron A Haifa, Israel
Its not realy 4 star hotel. the bathroom is not clean, the floor in the bathroom was broken. the beds not comfortable. the hotel have very good breakfest, the hotel is in a great location, close to shops and many great areas. the wifi was OK. close to the exit to the airport and have 24/7 taxies out of the hotel.
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