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1 room, 2 adults
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Velazquez 62, Madrid, Madrid, 28001, Spain, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 99 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    3.7
  • Comfort
    3.7
  • Condition
    3.5
  • Neighborhood
    4.5

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
Bien. Dommage que la moquette soit un peu sale idem pour les couvées lits. Sinon très bon environnement.
Genuine Hotels.com guest review
1 night business trip Aug 21, 2014
A Traveler
FR
4.0 / 5Excellent
"Preiswert"
Ein klassisches Hotel im Zentrum von Madrid, mit freundlichem Service und sauberen Zimmern.
Genuine Hotels.com guest review
2 night business trip Jul 15, 2014
A Traveler
CH
3.0 / 5Good
"Buena ubicacion personal de recepcion indiferente"
La ubicacion bastante buena, las instalaciones antiguas pero funcionales y muy espaciosas el personal de la recepcion muy limitado, cansado, poco colaborador poco calido
Genuine Hotels.com guest review
3 night trip Jun 5, 2014
A Traveler
PE
1.0 / 5Poor
"sin aire acondicionado ni wifi"
Pesimo servicio, no hay aire acondicionado en ninguna habitación, no hay WiFi y la escuda es que hay huéspedes que prefieren calor y eso estando a mas de 28 grados, no hay quien pueda resolver, deberían avisar antes de reservar
Genuine Hotels.com guest review
1 night trip May 10, 2014
Eduardo Torres
MX
2.0 / 5Fair
"Désuet … à tous points de vue !"
A l'arrivée : accueil digne d'un portier de prison par une personne qui ne faisait pas de phrases : "Nom" ? "Papiers" ? La Chambre avait une odeur de vieille moquette et les voilages étaient déchirés par l'usure. Serviettes de bain totalement usées également et marques de saleté incrustées sur le rebord du lavabo et la plinthe de la baignoire. Salle de petit déjeuner aveugle ressemblant plus à une cantine. Seuls le buffet du petit déjeuner était correct. Service réduit à sa plus simple expression : inexistant.
Genuine Hotels.com guest review
3 night trip Apr 27, 2014
Pascale L
FR
3.0 / 5Good
"Situato in un elegante quartiere di Madrid"
Bellissimo struttura ma risente del passare degli anni, sarà di nuovo eccellente con un ammodernamento
Genuine Expedia guest review
Other trip May 4, 2014
bico
IT
4.0 / 5Excellent
"Servicios atentos. El hotel necesita re-decoracion"
Buena
Genuine Hotels.com guest review
5 night trip Apr 13, 2014
Bernardo
ES
1.0 / 5Poor
"Tolle Lage aber Zimmer und Service eine Katastroph"
Ein 4 Sterne Hotel, wo man weder einen Kugelschreiber noch Papier für eine Notiz im Zimmer hat. Die Klimaanlage hat im Zimmer nicht funktioniert, sondern heizte es. Trotz Zimmerwechsel gab es dasselbe Problem. Etwas ist klar: in dieses Hotel gehe ich nie wieder.
Genuine Hotels.com guest review
3 night trip Mar 11, 2014
A Traveler
CH
4.0 / 5Excellent
Die Lage des Hotels ist hervorragend mitten im Zentrum von Madrid. Das Hotel wirkt altbacken ist dringend renovierungsbedürftig. Der Service war gut. Für einen Kurzaufenthalt in Madrid auf jeden Fall empfehlenswert!
Genuine Hotels.com guest review
1 night business trip Feb 5, 2014
H.U.
DE
4.0 / 5Excellent
"Un hotel clásico"
Es un hotel clásico que esta en una muy buena zona y que permite por un coste muy razonable pasar una o varias noches en Madrid
Genuine Hotels.com guest review
1 night trip Nov 6, 2013
A Traveler
AR
5.0 / 5Outstanding
"Buena Ubicación"
Zona muy tranquila y con fácil acceso a las estaciones de metro para ir al centro de la ciudad.
Genuine Hotels.com guest review
3 night trip Oct 23, 2013
A Traveler
PE
4.0 / 5Excellent
"Muy bien situado"
Muy bien situado, habitaciones cómodas y grandes. Lo único, que tal vez habría que cambiar algún mueble porque están obsoletos.
Genuine Expedia guest review
Other trip Aug 11, 2013
A Traveler
ES
3.0 / 5Good
"Bien situado. Correcto para estar de paso"
Justito para un 4 estrellas. Pero por la zona, y el precio, creo que es una buena eleccion si uno no tiene muchas pretenciones.
Genuine Expedia guest review
Other trip Jun 18, 2013
A Traveler
ES
5.0 / 5Outstanding
"Atención maravillosa."
He llegado al Gran Hotel Velázquez innumerables veces. Es un hotel con servicio extraordinario, buenas habitaciones, personal atento y una ubicación excelente.
Genuine Hotels.com guest review
7 night business trip Apr 9, 2013
A Traveler
ES
3.0 / 5Good
"Unfriendly place"
Hotel advertised free internet, but that was false.
Genuine Expedia guest review
Other trip Feb 26, 2013
A Traveler
FR
4.0 / 5Excellent
"En la milla de oro de Madrid"
El hotel está en la milla de oro de Madrid, a un paso de la Castellana y también del Retiro. A 5 minutos, hay una parada del metro para poder desplazarte por toda la ciudad. También líneas de autobuses.
Genuine Hotels.com guest review
1 night trip Feb 17, 2013
Mónica
ES
5.0 / 5Outstanding
Excelente
Genuine Hotels.com guest review
2 night trip Dec 30, 2012
JMCP
PT
4.0 / 5Excellent
ottima posizione. camere confortevoli e pulite con abbondante e varia prima colazione anche se a pagamento
Genuine Venere guest review
Other trip Dec 5, 2012
A Traveler
IT
3.0 / 5Good
"Agréable mais problème de chaleur dans la chambre."
Hôtel propre et confortable. Notre chambre donnait sur une cour sombre mais silencieuse. La chambre était beaucoup trop chauffée (séjour en novembre) et malgré les fenêtres ouvertes, cela a nuit à la qualité de notre sommeil.
Genuine Expedia guest review
Other trip Nov 6, 2012
A Traveler
FR
4.0 / 5Excellent
"Bien situado, limpio y buena relación precio/calid"
Buena en general
Genuine Hotels.com guest review
3 night trip Sep 16, 2012
A Traveler
MX
4.0 / 5Excellent
"Buena ubicacion"
Es un hotel con una ubicación muy buena. Para mi lo peor son colchones y las almohadas. Es un hotel antiguo y creo que deberían cuidar un poco mas la comodidad a la hora de dormir.
Genuine Hotels.com guest review
2 night family trip Oct 22, 2012
A Traveler
MX
4.0 / 5Excellent
"Ottimo hotel per qualunque occasione"
Quando sono a Madrid scelgo sempre il Velazquez in quanto l'hotel è gradevole, le tariffe sono accettabili e la posizione davvero strategica. Situato nel quartiere di Salamanca pieno di localini e paradiso dello shopping è comodo al centro sia a piedi che in metropolitana. Il parco del Retiro è a 3 isolati quindi la sera posso anche permettermi di andare a fare jogging senza fatica. Inoltre è comodo all'aeroporto che si raggiunge in 20 minuti circa anche quando c'è più traffico.
Genuine Expedia guest review
Other trip Sep 2, 2012
Alberto
IT
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night trip Aug 21, 2014
Larc
US
4.0 / 5Excellent
Genuine Hotels.com guest review
8 night trip Jan 15, 2014
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
Other trip Mar 23, 2013
unknown
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
6 night family trip Oct 3, 2012
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip Jul 29, 2015
Ma de la Paloma
MX
3.0 / 5Good
Genuine Hotels.com guest review
1 night business trip Jun 25, 2015
Omar
MX
2.0 / 5Fair
Genuine Hotels.com guest review
1 night business trip May 7, 2015
A Traveler
ES
4.0 / 5Excellent
Genuine Venere guest review
Other trip Mar 29, 2015
A Traveler
ES
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night business trip Mar 3, 2015
A Traveler
ES
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Feb 19, 2015
Ulla Kristina
FI
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Sep 8, 2014
A Traveler
ES
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
A Traveler
ES
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip Aug 2, 2014
FERNANDO
ES
4.0 / 5Excellent
Genuine Hotels.com guest review
7 night trip Aug 4, 2014
fernando
MX
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night business trip Feb 12, 2014
A Traveler
FR
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Dec 8, 2013
A Traveler
ES
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Dec 8, 2013
Tomas
ES
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip Oct 16, 2013
A Traveler
ES
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night business trip Sep 22, 2013
A Traveler
ES
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night trip Sep 15, 2013
A Traveler
ES
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Jul 30, 2013
A Traveler
ES
3.0 / 5Good
Genuine Hotels.com guest review
1 night trip Aug 1, 2013
A Traveler
ES
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Jun 27, 2013
A Traveler
ES
3.0 / 5Good
Genuine Hotels.com guest review
1 night business trip Jun 25, 2013
A Traveler
ES
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night trip May 24, 2013
A Traveler
ES
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip Feb 23, 2013
A Traveler
ES
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night business trip Nov 15, 2012
A Traveler
NO

TripAdvisor reviews for Gran Hotel Velazquez

Overall rating:Based on 333 traveler reviews

Most recent traveler reviews:

Overall Rating
"Allergic rhinitis throughout the night"
08/04/15 drs88bbj Guatemala City, Guatemala
Gran Hotel Velazquez has a splendid location, great breakfast, however I had an unstoppable allergic rhinitis most likely because of the old rugs and curtains decoration. Of course, I do not want to generalize overall the rest of the rooms, but because of this, I spent a terrible night. Otherwise, if you are not prone to allergies, I believe the staff and hotel overall is fine.
Overall Rating
"Fine for a short city break"
07/29/15 pomarfish Dumfries, United Kingdom
This hotel is fine for a city break and is in a lovely quiet part of the city fairly near the centre and close to the metro. There are still signs of its Art Deco heritage but some elements are a little tired. My room was at the back of the hotel. It was dark but as it was so hot and I was only using it as a base it was fine. I agree with other reviewers who advise to try and get a room facing the street. There was also noise from a generator which went on all night (one night out of three). Most staff were helpful and friendly. Some reception staff could try and smile a little! Breakfast was great. I would stay again.
Overall Rating
"Cheap hotel, but unacceptable dirty bed"
07/06/15 Zia_Angelina
Given the low price of this hotel I was not going to comment on the old bathroom or the bad breakfast. But finding pubic hair and other skin bits in the bed sheets is simply unaccetable. It was too late to call reception and ask for a room change, but I had to sleep fully dressed.
Overall Rating
"great location"
06/24/15 Jorge M
Placed at Velazquez Street in “Barrio de Salamanca”, this hotel has a fantastic location, near one of the most active street in Madrid – “Paseo da Castellana”-. The rooms are friendly, good breakfast, and a nice bar and restaurant. Subway very close allow you to know better Madrid.
Overall Rating
"Great location , great value for money"
06/18/15 Daisy H UK
The hotel is in a very good location in Madrid and is amazing value for money. It is not luxury, but it is entirely acceptable. We have no complaints about the hotel at all and will certainly be staying there again. Totally recommend.
Overall Rating
"Old hotel"
06/17/15 Ulaks
We stayed there for 5 nights with kids. Quite old rooms which need refurbishment. Locations is good - just in the heart of all best shops. Breakfast was quite good as well. But I there were no SPA or swimming pool.
Overall Rating
"Classic Hotel in a Central Location "
06/11/15 RupertPon Thrapston, England, United Kingdom
Stayed on business for 2 nights and had a large classicly decorated very comfortable room with a rubbish view of an internal courtyard ! Very clean and very central. I did not eat here so cannot comment on the food. Embarrassingly I do not speak Spanish and it would seem most of the staff do not speak English so I found it very difficult to communicate - until checkout when the barrier disappeared. ...
Overall Rating
"Great location, great staff"
06/08/15 khaledm91 Montreal, Canada
The location is fantastic, very close to the metro, and near multiple shops and restaurants. Although not very big, the rooms are quite comfortable. The staff was quite nice, always polite and helpful. The breakfast was great, with a good variety of options. I would definitely stay there again.
Overall Rating
"One of the best locations in Madrid"
05/26/15 Jose Ignacio M
A very classy hotel. Old but very well mantained. Excellent staff, very friendly and professional. Nice and quiet in an excellent neigborhood. Few blocks away from Calle Serrano which is Madrid's 5th avenue I will return.
Overall Rating
"Great Location, Tricky Rezervation"
05/18/15 vasiletv
Yes, if you managed a rezervation for this hotel, you will find yourself in a strategical great location: not too noisy, not too far from the Big Park or from the busy center and Prado. But if the rezervation managed through, let,s say booking.com, and the price is under 100 Euro, than for sure you will get a room with a closed view - inside the bulding classical shaft, listening to the chirping of the air conditioning system and if you stick you head off the window you may catch a glimps of distant patch of sky. The other guy is right: great location, difficult service at the reception. Great diversity at breakfast, and wi-fi too. A little wornout we mai add. Do not know whether Velasquez himself slept there, however...
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