"This hotel is in DIRE need of a facelift!"
I chose this hotel because of its location, and it high ranking. But I must say the room I was in, had paint peeling off ceiling, faded spots all over the carpet, water damage on the ceiling of the bathroom, the room was dusty on all shelves, the rug in bathroom was tattered, the closet door wouldn't open because it was broken. The bed was lopsided. […] The trim around the windows looked like someone tried to spackle, but never painted or finished up. The décor was dated. It was most CERTINALY not a 4 star hotel, by far. I've stayed in Qulaity Inns that were nicer. I complained to the manager, Randy, and he was very nice and apologetic. He came to the room in question and I walked him thru and showed him everything that's wrong. He moved me. But now I had NO ocean view but still paid for one. Which he told me cant be refund because I was already charged! I will not stay here ever again, and I will not suggest to anyone that they stay there either. Id like a full refund, because of the extremely high cost for 3 nights..it was truly not worth even half of that. I ended up leaving a day early. That last night, I was told, was credited to my account. I'm hoping to hear from the GM, as I was told. This hotel needs to be shut down for a month, and redone from top to bottom. Read moreGenuine Hotels.com guest review
Response by Loews Santa Monica Beach Hotel Dear Guest, Thank you for your comments. We have indeed reached out to you privately. Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
6 words: customer service, customer service, customer service. Booked through hotels.com, for some reason there was no record of the booking, staff was extremely apologetic, got me a ginormous water whilst I waited, then upgraded me...over about a 10 minute delay (which I didn't mind because they were so fun to talk to and I watched live coverage of […] Santa Monica Pier:) And that was just the beginning. Can't wait to have an excuse to go back there. Read moreGenuine Hotels.com guest review
Response by Loews Santa Monica Beach Hotel Dear Guest, Thank you so much for taking the time to give us this most excellent review. Guest service is of utmost importance to us, so we are delighted to hear that you were pleased with the customer service you received. We also hope you find an excuse to come back soon! Sincerely, Sean Steenson Hotel Manager Loews Santa Monica Beach Hotel
"Beautiful hotel overlooking beach and pier"
This hotel was a perfect stay with our teenage kids. We ate lunch poolside which has a beautiful view and is entertaining watching all the activity below on the gymnastic like beam, bars, monkey rings, and huge swings. Right downstairs you can also rent bikes and cruise along the 20+ mile path. Also, walk to the pier with the carnival rides and walk […] to the shops and restaurants. Not only was the location perfect but the hotel beds and pillows were very comfortable and the showers were great. We honestly did not ever want to leave. We checked out Shutters because we thought about staying there and the lobby was dark and gloomy. Loews had a much prettier decor and more lively and fun. Read moreGenuine Expedia guest review
Response by Loews Santa Monica Beach Hotel Dear Kerri G, We are very happy that you were nothing but pleased with your visit—thank you for sharing your experience. Sounds like you took advantage of everything our prime Santa Monica location has to offer, from the Pier and the parks to bike riding and shopping galore. Hoping to have you back soon for another perfect stay. Sincerely, Paul Leclerc Managing Director Loews Santa Monica Beach Hotel
"Great beach getaway"
Except for the construction across the street, this was perfect. Sunset over the ocean, plenty of friendly and helpful staff and truly a comfortable room. Thanks for spoiling me!!Genuine Hotels.com guest review
Response by Loews Santa Monica Beach Hotel Dear Willis, We are happy to hear you enjoyed our property, staff and sunsets. Please note, the construction on Ocean Ave. is almost complete so, should you return, this shouldn't be an issue. We hope you come back and let us spoil you again soon. Sincerely, Paul Leclerc Managing Director Loews Santa Monica Beach Hotel
"Great hotel close to everything"
Was in town for a wedding and stayed at the Loews. Couldn't have been more pleased . The staff is excellent, the location is close to the beach, the promenade, and great restaurants. The rooms are nice also. The only minor complaint I had was that the temperature in our room was a little hard to control. Overall, I would definitely stay here again . […] The staff really is a step above what other similarly rated hotels offer. Read moreGenuine Expedia guest review
Response by Loews Santa Monica Beach Hotel Dear Colt Fan, Thank you for choosing to stay at Loews Santa Monica Beach Hotel and for taking the time to share your comments. We are glad you enjoyed our hotel and its staff however are sorry to hear of your difficulty with the thermostat. Guest comfort is of our highest concern, and we have shared your comments with our management team to ensure the issue that you noted will be addressed. Looking forward to seeing you during your next stay. Paul Leclerc Managing Director Loews Santa Monica Beach Hotel
Amazing hotel. Friendly nice staff and great pool.Genuine Hotels.com guest review
Response by Loews Santa Monica Beach Hotel Dear Guest, Thank you for your wonderful comments. Please join us back to the beach - and pool - again soon. Sincerely, Paul Leclerc Managing Director Loews Santa Monica Beach Hotel
"On the Ocean and walking distance to shopping."
I thought the $38 for parking was a little high. But other than that, its a nice hotel. It was my Birthday, so they gave me a room with ocean view and sent a piece of birthday cake to my room. The veggie burger I had poolside was very good also. I'd stay again.Genuine Hotels.com guest review
Response by Loews Santa Monica Beach Hotel Dear Guest, Thank you for choosing to spend your birthday with us, happy we were able to help make it special. Thanks for the comments, and we hope you will return to enjoy our unbeatable ocean views again soon Sincerely, Paul Leclerc Managing Director Loews Santa Monica Beach Hotel
"It doesn't get better than this!"
The location is perfect, the public spaces are stunning yet comfortable, the rooms are great and the service is amazing.Genuine Expedia guest review
Response by Loews Santa Monica Beach Hotel Dear Anne, Thank you for your outstanding review. We are beyond delighted that you found everything from the design to the service to be amazing and we look forward to your return. Sincerely, Paul Leclerc Managing Director Loews Santa Monica Beach Hotel
"Nice hotel close to the beach"
The hotel is nice and the food availability is good. I thought the rooms were fair and you are really paying for the location. The beach accessibility is very good. I wasn't used to being on the 1st floor of a hotel, so it was a little odd for me but it was a very pleasant stay at the same time.Genuine Expedia guest review
"beautiful pool deck"
I absolutely loved this hotel. The outside pool area is beautiful and the staff was very friendly and helpful.Genuine Hotels.com guest review
Response by Loews Santa Monica Beach Hotel Dear SR, Thank you for your compliments to our hotel. We are pleased to hear you enjoyed your stay and hope you will come back and visit us again soon. Sincerely, Paul Leclerc Managing Director Loews Santa Monica Beach Hotel
"Convenient hotel close to beach and shopping"
Overall, good experience. However, when we arrived we discovered that the price we'd paid through Expedia got us a room deep in the bowels of the hotel. The view out the window was into a neighboring apartment. Up close and personal. Not what we expected and definitely a bummer. So much so, in fact, that we paid to upgrade. Once upgraded, we had a nice […] experience. Read moreGenuine Expedia guest review
"Not Impressed for price"
Well first we were told both on phone and in hotel that they had no rooms available and to look elsewhere. I went on Hotels.com and found a room available and booked it for the rate available for one night. Wi-fi was constantly re-connecting and dis-connecting making it unable for me to do any work. Then the entire network went down and after repeated […] calls of asking the front desk when it would be fixed I was directed to tech support which didn't even know which hotel I was calling from. The hotel was a waste of time and we quickly cancelled our reservations and left back to beverly hills peninsula. Read moreGenuine Hotels.com guest review
Response by Loews Santa Monica Beach Hotel Dear Prabh, Thank you for your feedback. We appreciate you trying to book your stay directly with us. Our inventory is constantly changing which, in turn, affects our availability. But we do hope that you will please continue to go directly through the hotel when making a reservation. We are sorry to hear of your trouble with the Wi-Fi. We were making some changes to our Wi-Fi systems during the time of your visit and apologize that this interfered. We assure you that all issues have been resolved and this will not be a problem in the future. We hope you will return and please let any of our managers know if you do, as we want to ensure your next stay will be comfortable. Sincerely, James Lemon Executive Assistant Manager Loews Santa Monica Beach Hotel
"Gave away room"
I've been to the Loews Santa Monica about 5-7 times. I'm giving all 1s because the hotel gave away my room the first night of my stay. I was shipped to another hotel miles away (i.e., not one of the other beachfront hotels next door). As compensation, they gave me $150 in hotel credit and paid for the room at the other hotel. Nice gesture but not cool […] to give away a room. Read moreGenuine Hotels.com guest review
"Great for families with little children"
My girls (5 and 7) thought this hotel was paradise. The hotel is definitely kid friendly (ie. not the place for a quiet, romantic getaway). There were always other children at the pool, but it was by no means a raucous place. Older kids and adults could still sit by the pool, overlooking the ocean, and enjoy a conversation. The beach in front of the […] hotel is quite large. It has a gymnastics playground, trapeze swings included. It is a 5 minute walk to the Santa Monica pier, where kids can enjoy rides on some days as late as midnight. Service was swift and friendly. Read moreGenuine Hotels.com guest review
Response by Loews Santa Monica Beach Hotel Dear Caroline, Your girls are right, it’s pretty close to paradise. Glad you found our hotel family-friendly but also relaxing. Thanks for sharing your comments and looking forward to hopefully welcoming you and your family again soon. Sincerely, James Lemon Executive Assistant Manager Loews Santa Monica Beach Hotel
"Nice place, convenient."
We had a discount room which was right on busy Ocean Ave. There was no noise when the sliding door was closed, but it was too noisy to have it open during the day/evening. Since it was winter, the traffic ended early but I suspect that during the summer the night noise would be just as loud. Nevertheless, the noise did not bother us when the door was […] closed. Comfy beds, pool is so-so but then you are right on the beach!! Read moreGenuine Expedia guest review
Response by Loews Santa Monica Beach Hotel Dear Traveler, It sounds like you identified lots of great Santa Monica activities, thanks for your comments. Glad to hear that your room was comfortable and blocked out any noise. We hope you will come back to the beach again soon. Sincerely, James Lemon Executive Assistant Manager Loews Santa Monica Beach Hotel
It was the worst room I have ever paid such a high price for, over $500 a night. I would have expected much more view, etc. There was a person working out of his garage across from us with wood power tools some times. The concierge was not particularly friendly and was very above giving us much useful information. But, the location is great, in the […] middle of all the beach action and close to the Pier and walking distance to shopping is great also. Read moreGenuine Hotels.com guest review
"Very conveniently located Santa Monica hotel"
Went here for a full week w tween aged kids It was a great great choice The location to things in both Santa Monica and beyond was great, the location to beach , pier, and foodie options was perfect. The concierge service by Michael and Belle were some of best I've had; and I have amply traveled across the US and abroadGenuine Expedia guest review
Response by Loews Santa Monica Beach Hotel Dear Traveler, Thank you for recognizing the excellent service you received. We’ll be sure to pass this on to Michael and Belle. We hope you will return to Loews Santa Monica Beach Hotel soon. Sincerely, James Lemon Executive Assistant Manager Loews Santa Monica Beach Hotel
"Very nice hotel . . ."
Disappointing that their restaurant is closed on Monday. Dining option was the bar, so we went down the street to a fish house. Our stay was short, so we did not have time to enjoy all of the amenities offered. Bellman gave us alternate directions to LAX, which were awesome and allowed us to avoid the freeway. Overall, I would give this hotel a thumbs […] up. Read moreGenuine Expedia guest review
Response by Loews Santa Monica Beach Hotel Dear susan frim Reno, Thanks for taking the time to share your feedback; we'll be sure to share your note about the great directions with the bell staff. We’re happy to hear you enjoyed our fire pits and premier location and hope you will be able to experience Ocean & Vine on your next stay. Sincerely, James Lemon Executive Assistant Manager Loews Santa Monica Beach Hotel
"Internet pictures are deceiving..."
The cleanliness of the room was very good, and the overall quality of service was good as well. However, I was given a room without even a partial ocean view, instead, my view was an alley and the hotel next door. I asked for a lower level floor, not a ground floor. The carpet in the room was soiled with various stains throughout. The hotel amenities […] are lacking. There is a very small gift shop, but if you needed OTC medicine, or bottled water/snacks, there was nothing but jewelry and clothing instead. When I asked the front desk about that, they told me I would have to go to the JW Marriott next door because they would have what I needed.. The location was on the beach, but there weren't a lot of eateries to choose from, and the information in the room that existed was vague in terms of proximity to the hotel itself. Read moreGenuine Hotels.com guest review
Response by Loews Santa Monica Beach Hotel Dear MS, We apologize your room was not to your expectations. We do carry some over-the-counter medications and snacks at our gift shop, so I apologize for the misinformation you received from our Front Desk agent. We do value all guest feedback and will review your concerns and experience with the appropriate managers. Sincerely, James Lemon Executive Assistant Manager Loews Santa Monica Beach Hotel
We loved this hotel. Beautiful place and location is excellentGenuine Hotels.com guest review
Response by Loews Santa Monica Beach Hotel Hi Teresa, Thank you for the compliments, hope you will join us again soon! Sincerely, James Lemon Executive Assistant Manager Loews Santa Monica Beach Hotel
Love the location across the street from the beach. Easy to access the pier and running/biking paths. Can walk to new park and 3rd St Promenade. Hotel lobby and restaurant and bar were great and the staff was very courteous and friendly. The brunch buffet was delicious, creative in a beautiful atmosphere. The only thing was the room was just averag […] e. Read moreGenuine Expedia guest review
Response by Loews Santa Monica Beach Hotel Dear JB, Thank you so much for your kind words about our hotel’s location, staff and food. We are sorry you were disappointed in your room but hope you enjoyed your stay overall. Sincerely, James Lemon Executive Assistant Manager Loews Santa Monica Beach Hotel
"Right at the beach and Pier"
Best Location in Santa Monica. Beautiful modern hotel. Dining was original and wonderful.Genuine Hotels.com guest review
Response by Loews Santa Monica Beach Hotel Dear Andy, Thank you so much for taking the time to share your experience. We are glad to hear that you found our location and staff to your liking and that you enjoyed your stay. Thanks again for your comments, we truly appreciate the feedback. We hope to have the opportunity to welcome you back to Loews very soon. Sincerely, James Lemon Executive Assistant Manager Loews Santa Monica Beach Hotel
"Great location but not as customer focused"
You certainly can't beat the location of this hotel, but for the price of the room I certainly expected a better customer experience. I booked this hotel for a get-a-way with my girls and while we loved the location and easy walking access to shopping and restaurants, the room was far from what I expected. I am not sure why any high end hotel still […] offers double beds instead of queen size but this fact definitely makes the comfort level of the room less than desirable. The overall cleanliness of the room was okay but there were definitely noticeable stains on the carpet in the high traffic areas and a weird funky bath map in the bathroom that looked out of place with the marble countertops. Although we didn't pay the roomrate for a 'view' I was really disappointed that we were forced to look at an ugly building out our window. I asked the hotel clerk about switching and she said she thought it was a possibility for the next night. I left my number and asked her to give me a call the next morning to let me know, but needless to say, she didn't call. I think the worse part was the checkout when a different desk clerk never bothered to ask me how my stay was, in fact she never lifted her eyes from her computer screen to even look at me, she simply handed me my bill. In my opinion at a high end hotel, it is the service that sets you apart from your competitors and given the opportunity to visit Santa Monica again, I would definitely try the hotel down the street. Read moreGenuine Hotels.com guest review
Response by Loews Santa Monica Beach Hotel Dear Teri, Thank you for sharing your experience with us in detail. We appreciate your compliments to our location and glad you enjoyed the easy access to Santa Monica’s many offerings. We apologize that you were disappointed in the service you received. Guest service is our first priority, and we regret to hear your experience fell short. Your comments have been shared with the appropriate managers to ensure more attentive service. Despite this and your disappointment with the room, we hope your overall experience was enjoyable and that you will give us another opportunity to serve you. Sincerely, James Lemon Executive Assistant Manager Loews Santa Monica Beach Hotel
"Great location and staff"
Great location and fantastic staff! We had to stay an extra night due to flights being cancelled and the front desk staff (Abdoul?) went out of his way to accommodate our family. Breakfast was great and the entire service staff was helpful and friendly in the entire hotel. I wish the rooms were a little larger or had queen beds. We would definitely […] stay here again. Read moreGenuine Hotels.com guest review
my wife and visit LA twice and year , and we always stay in Santa Monica, this was our first time at the Loews and we wont change it for anything else view is fantastic, the pool terrace with the fires so romantic, and we love the lower street entrance when we do our walks in the morning, price/benefit definitively the best choice in the areaGenuine Expedia guest review
"Poor service great location"
We stayed here for a mini honeymoon right after our wedding as we are taking a longer honeymoon later in the year. I was really excited as Santa Monica is always one of my favorite beach cities to cost when we are in LA. We have ran past the hotel on other trips and it always seemed promising. We don't typically stay at "high end" hotels. We are normally […] Wyndham or Hyatt people. I think this biggest issue I had with the hotel was the valet staff. They didn't help with luggage, and although my husbands door was opened for him only half the time, as the passenger my door was never opened. When we arrived, no one helped with our luggage and we had to take it to our room ourselves. When we left we had to load it back in our car ourselves. Super disappointing for 38.50 additional charge for parking every day of our 5 day stay. There's also an additional charge $15 a day for internet and an Additional $10/day charge to use the gym and steam rooms. Expedia says it has a gym but does not say it's an additional charge. I was sick when we got to the hotel and asked The concierge where we could find a walgreens for some cold meds, he told us to go to the front desk where we waited no less than 10 minutes for someone to help us. She gave us two options and both places we went were closed. Not helpful. The housekeeping staff however is awesome. I asked for an extra lotion and every day of our stay she gave us with extra lotion. I have had better service for less expensive hotels. Read moreGenuine Expedia guest review
all was great except cable tv didn't work. they knew about the problem in that room but couldn't get it fixed. should not have put us in that room.Genuine Hotels.com guest review
Not what you'd expect for a lowes brand. Little things everywhere added up - tv not working, dirty bathroom, worn and stained carpets, etc. just average at bestGenuine Hotels.com guest review
Response by Loews Santa Monica Beach Hotel Dear DT, Thank you for your feedback. You are right that the experiences mentioned in your review are not the norm at Loews. We take great steps to ensure a positive guest experience. We have shared your feedback with all (REMOVE ALL) appropriate MANAGER AND WE hope that you will stay with us again and allow us the opportunity to address the issues of concern. Sincerely, James Lemon Executive Assistant Manager Loews Santa Monica Beach Hotel
This was my first time staying in Santa Monica. The Loews hotel went beyond all of my expectations. The best location with beautiful views and AMAZING service. I have never been so impressed. 5 STARS and beautiful hotel inside and out! Incredible staff, especially the valet guys-love them!Genuine Expedia guest review
Don't stay in this hotel if u want a quite placeGenuine Hotels.com guest review
I found the concierge helpful and the front desk inflexibleGenuine Hotels.com guest review
"A great Hotel in a great spot!!"
Spent December 28 to January 3 in Santa Monica. What a wonderful city to visit. The Loews was a great Hotel. Staff was polite, efficient and courteous. The location was excellent, overlooking the beach, with its own beach access, and the rates, were very comparable to other hotels of the same caliber. Coming from New York, I did not find it expensive. […] We will be back! Thank you Loews for a wonderful vacation. Read moreGenuine Hotels.com guest review
A nice property. It is a block walk to the beach and Santa Monica Pier. Lots of shopping and dining within easy walking distance. The pool and hot tub is very nice. Hot tub was thr largest and cleanest of all hotels we stayed at on this tripGenuine Hotels.com guest review
"decent hotel, over priced."
it was ok. close to beach. Pool was small and only had sun for few hours. extremely hard to find two chairs together, but it was ok.Genuine Expedia guest review
First class hotel with a clean, spacious, well appointed room. Excellent ambiance and superb, friendly service. You can't beat the location with the Santa Monica pier and third street promenade all within a several block distance,Genuine Hotels.com guest review
Superior all around. Great location with view if Santa Monica pier. Restaurant food and service excellent. All staff polite and cheerful. Pricy, but worth it!Genuine Hotels.com guest review
Love the location and the hotel. Friendliest staff and very helpful too. Would love to return. Dinner was very good also.Genuine Hotels.com guest review
Nice time, ideal for family, plenty for wife and 5 year old daughter to do while I was at meetings in LA. Close to beach, pier, and shopping. 3 nights/4 days. Service was good except for one slightly rude pool side waiter on first evening. Valet parking pricey, but good service. Room service exceptional, lined up all of daughter's stuffed animals, very […] cute. Read moreGenuine Hotels.com guest review
"Loew's Santa Monica"
Very nice hotel on the beach near the pier.Genuine Expedia guest review
Well located hotel in Santa MonicaGenuine Hotels.com guest review
LOVED IT, WOULD DO IT AGAIN, THE VIEW WAS GREATGenuine Hotels.com guest review
"Santa Monica Pier, shopping, venice beach"
staff was polite and friendly, first class hotel all the way!Genuine Hotels.com guest review
"Nice location but way to expensive!"
Just because it is in Santa Monica they charge an arm and a leg for a bed. There was nothing special about any of it. Just a bed in a room. For $550.00 a night I expect more. Don't drink the water because they will charge you for that too. I have stayed at much less expensive hotels where they provide bottled water and even a basket of fresh fruit.Genuine Expedia guest review
By far one of the most family friendly hotels I have stayed in. Walking distance to so many things is nice when there is a baby in tow, and there seemed to be quite a few people there with kids. The outdoor dining was great, and I love how our main floor hotel room connected to the pool area. Would definitely stay here again!Genuine Expedia guest review
Can't beat the location. Comfortable bed. Very clean room.Genuine Hotels.com guest review
"Gorgeous hotel great view"
This hotel was legit!! So pretty great people watching;) and close to alot of cool restaurants and bars! I am in love with this place and would come back anytime!! Can I just live there?!?!Genuine Expedia guest review
"Great place to stay!"
Doesn't get any better. Wonderful staff, poolside dining, firepits and right on the beach and pier. Loved it!Genuine Expedia guest review
"Great hotel, but maybe not for kids"
Very clean, friendly staff and convenient location.Genuine Expedia guest review
"High End Hotel without the Pretentiousness"
Perfect blend of Beach "Laid-Back" chic and professionalism. Fernando is the perfect one to meet and greet you. Set the stage for the friendliness and helpfulness of the staff.Genuine Expedia guest review
"Very nice property with ideal location."
Extremely customer service oriented staff. Family wanted quick fallbreak get-a-way.Genuine Expedia guest review
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