"Will stay here again"
Good breakfast option and the hotel is decent for its diamond rating. I have a family with 2 kids staying there and the experience was very pleasant during the 3 night stay.Genuine Hotels.com guest review
By far best place in the area! Thank you!Genuine Hotels.com guest review
"Stay was okay, could have been better"
No maintenance person on site. Our TV didn't work properly while we stayed there. Should you have a back up maintenance employee??Genuine Hotels.com guest review
The rooms were clean and the hotel staff were very friendly and cooperative. I enjoyed my stay at the hotel.Genuine Hotels.com guest review
"Comfort at Comfort Inn"
The hotel staff was very courteous and helpful. When I was looking for a power plug to charge my phone and the only one I found was not so comfortable to reach, I called the front desk for help. Within a couple of minutes, the lady at the front desk landed and pointed out where it was located!Genuine Hotels.com guest review
"Railroad across street."
Hotel is fine. Was very glad that only one train came through on the nearby tracks.Genuine Hotels.com guest review
"Restaurant next door."
GreatGenuine Hotels.com guest review
Good stay,and convenient location. When room above us was occupied, ceiling squeaked continuously.Genuine Hotels.com guest review
older hotel but well kept. Rooms are large and clean.Genuine Hotels.com guest review
Rooms have been newly updated with carpet and new beds and linens. Very comfortable bed and pillows.Genuine Hotels.com guest review
Room was fine. Nice area of Idaho. We enjoyed the area.Genuine Expedia guest review
"it was just fine"
My stay was just fine the bed was pretty hard for my taste but the amount of pillows was helpful. There is a lot of noise outside that woke me up from time to time.Genuine Hotels.com guest review
staff, service very acceptable. Breakfast could be improved and the food space is small. The pool is very clean, parking good, tv selection good. front desk good sense of humour and friendly (day & night)Genuine Hotels.com guest review
"Roomy but spendy"
Comfortable bed, plenty of pillows. Nice bath. No fridge or micro, or hot tub. Pool was warm but small. Breakfast was ok.Genuine Hotels.com guest review
"It was nice!"
The staff was friendly, the room was clean, and for the price it was a very nice hotel! My only complaint is that my room had an adjoining room so there was a door and unfortunately it was too loud i could even hear my neighbors conversations.Genuine Expedia guest review
"Hotel centrally located in the suburban PDX area"
We stayed at the hotel because it was close to friends in Portland and a wedding we were attending in Hillsboro. Checked in late, witnessed a very unhappy guest at the front counter but the staff member who helped us was nice. Room was dated in certain features and had an odd smell, but the bed was comfortable and the carpet was new. Overall a decent […] experience for what we needed. Read moreGenuine Expedia guest review
Response by Comfort Inn & Suites West Thank you for taking the time to post a review on our behalf. We appreciate all the feedback from our guests. I am sorry to hear that you took witness to an unhappy guest as you were checking in and that there was an odd smell. We hope that we will see you again soon, and again appreciate hearing from all our guests. Take care
Biggest issue: you have to descend 6 steps into the parking garage in order to access the elevator. This meant hauling the luggage up and down by hand. Light bulb burned out, sink clogged. I notified the front desk and nothing was done. Subsequently, I had to take the bulb there to get someone to get me a new one. Mattresses are old and beds sagged […] in the middle. Best thing: a Black Bear Restaurant on the premises. Read moreGenuine Hotels.com guest review
"Second rate hotel"
Overall there was nothing first rate about this hotel the rooms and furniture were poorly renovated, the fixtures were cheap and everything was run down even though it looks like it had been renovated not too many years ago. The only positive was the beds were comfortable.Genuine Expedia guest review
"Great Location...easy access to Portland"
Very nice room...recent updates. Great breakfast and heated pool. Easy access to Portland and Attractions. Will be staying there again!Genuine Hotels.com guest review
"Good value for the price."
Nice facility. Good breakfast. Great price. Pleasant staff. My only complaint was the room smelled a little funky; either something had been painted recently or it had previously been a smoking room.Genuine Expedia guest review
Response by Comfort Inn & Suites West Thank you for taking the time to post a review on Expedia. I am happy to hear that you enjoyed your stay and our breakfast. We do strive daily to make sure that all our guests are happy with our stay. We are going through a remodel and have recently done many upgrades through out.
We typically stay in Comfort Suites but we ended up getting a room right by the pool and the walls were so thin that we wouldn't get any rest until way late into the evening. We just wanted a quiet place to stay before our destination.Genuine Hotels.com guest review
I was on the 2nd floor. You could hear every step someone made in the room above me and they were not not noisy guests. The shower in the next room sounded like it was on in our room.Genuine Hotels.com guest review
The stay was okay, but the room had ants and it was pretty noisy. The pool was also dirty. Breakfast was good but I don't think we will stay there again.Genuine Hotels.com guest review
"Hotel was adequate"
I just wanted a place to crash that was close to the seminar I was going to, and that's what I got. The rooms were clean, but the bed had long since passed its expiration date.Genuine Expedia guest review
Response by Comfort Inn & Suites West Thank you Laurie for posting a review on our behalf. I am sorry to hear that you were not completely happy with your stay. We are in the process of a renovation and have replaced all beds on the 2nd and 1st floor. Along with brand new carpet and furniture. We hope to see you again in the future.
WiFi Internet did not work in my room #249. Had to take my laptop to the Main lobby for it to connect.Genuine Expedia guest review
Response by Comfort Inn & Suites West Dear Kenny, We are sorry to hear that you had WIFI issues while staying at the hotel. We are looking into this issue and will resolve.
"Recently renovated room"
The room was very obviously recently renovated because it still smelled like new carpet. It was decorated nicely and the beds were some of the most comfortable beds we had ever slept on in a hotel. The only problem was that the mirror that was located next to the beds didn't have an outlet close so it was hard to get ready with 2 women. Also, there […] was no microwave or refrigerator in the room. It's possible that the room wasn't completely finished (because the room right across the hall was still in the process of being renovated) so maybe those things will be in the room when it's complete. The breakfast area was great. Super clean. Overall, it was a great place to stay. We would stay there again. Read moreGenuine Hotels.com guest review
We felt the hotel was a good value for the money. While not extra fancy, it was very clean, had the new white bedding like up scale hotels. Breakfast very nice. This is an older hotel that has been nicely updated.Genuine Expedia guest review
Response by Comfort Inn & Suites West Thank you for taking the time to post a review on our behalf. We look forward to seeing you again.
"return stay- very disappointed in the service"
Stayed here several times. Very disappointed this time around. Bathtub plug did not work, front desk had no options. TV went on the blink, she said she would try to call it in. Offered to move us to another room, but it was noisy.Genuine Hotels.com guest review
The stay was great. The only thing is that I think Hotels should also consider that people still smoke and they should take that in consideration also. Just like they have done with the no smokingGenuine Hotels.com guest review
Response by Comfort Inn & Suites West Thank you for your time writing a review. We appreciate your kind comments about our hotel and staff. We look forward to seeing you again soon.
"We enjoyed our 3 night stay!"
I enjoyed our stay very much. The rooms were very clean, in fact I think they had just put down new carpet. The beds were very comfortable with several comfy pillows. The breakfast was very good with lots to chose from. The price was very reasonable.Genuine Expedia guest review
"close to public transportation"
Would stay there again. Convenient location.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Thank you for taking the time to post a review on our behalf. We are happy to hear that you enjoyed your stay and we look forward to seeing you again soon
"In the heart of Beverton and very well maintained"
Thought the outside view of the Hotel is not that good, I'm quite impressed with Cleanliness, Maintenance and the Facilities offered in the Hotel. The Breakfast was also very well served. I would highly recommend this Hotel for all your Visists. Not to forget, the WiFi was actually working and at very good speeds!Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Thank you for taking the time to post a comment and with such high remarks. The team and I appreciate you!
The hotel was below my expectations. The outside doesn't look very nice. And a lot of noise from the ice machine (I think) came through into our room. I wouldn't stay at this place again.Genuine Expedia guest review
Response by Comfort Inn & Suites West I am sorry to hear that we fell below your expectations. We do have vending areas on all floors that include ice machine. As for the outside appearance, we have plenty of beautiful trees and flowers. We are in a pretty good neighborhood and when it is not raining or snowing we have beautiful views of the mountain. We also have brand new pillow top beds in all our rooms, we have a excellent breakfast and fantastic staff that is always willing to help and that are here 24 hours a day. We are in the process of many updates of new furniture and carpet. Thus why when i see comments like this, ending that you would not stay here again, make me wonder ... where else did we go wrong?
"Not so great"
They don't tell you that it's next to the train tracks and that they come through several times a night. Staff is very friendly and the room was pretty clean (although sheets in the sofa sleeper were used). The beds were horribly uncomfortable. Because we got through a package, it was too late to cancel and stay somewhere else. Thankfully we were there […] for a funeral and basically only slept there. Breakfast was your typical waffles, oatmeal, cereal, toast, juice, coffee. Not bad..but nothing to write home about. Read moreGenuine Expedia guest review
Response by Comfort Inn & Suites West Thank you for taking the time to write a review on our behalf. I am sorry to hear about the error that was made with the sheets, and that you were not completely happy with your stay. You are correct we do have a train with in ear shot of our property, however we usually do not hear the train pass through the night.
Very friendly staff. The suite was very nice and clean. Just outside of Portland. The lite rail station was just a couple of blocks away, and very inexpensive. We were downtown very quickly. Nice restaurants were nearby. Will stay again!Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Thank you for taking the time post such a nice comment.
no problems, all okGenuine Expedia guest review
Response by Comfort Inn & Suites West Thank you!
The room was nice, but you need to install some electrical plugs for plugging in cell phones, laptops, etc - there were very few plug ins and we had to move furniture to find an outlet.Genuine Expedia guest review
Response by Comfort Inn & Suites West Thank you.
Hotel seemed confused as to whether it wanted to be a business class hotel or economy hotel. Had real glasses and real coffee cups in room and had a safe in room, but didn't have a mini fridge or microwave.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Thank you for taking the time to post a review. We actually do have several room types with a fridge and microwave. It is possible that when you booked your room you choose the room that has a lower rate and does not come with fridge and microwave. All of our sites including Expedia give a detailed description of room types.
"Nice & Quiet"
Really enjoyed the free breakfast, many choices. Front desk employee was super friendly. Bought room online, showed up, a few questions later and I was handed room keys. Its non- smoking, but we meet some nice folk out by one of the smoking areas. Overall great experience.Genuine Expedia guest review
Response by Comfort Inn & Suites West Thank you for taking the time to post a review on our behalf. I have shared this with the team and they are thrilled. We look forward to seeing you again soon.
"Good Value if you request an updated room"
Staff was helpful, breakfast was fine. Relieved to see glass dishes and real silverware unlike the paper/styrofoam we just experienced in Moab, Utah.Genuine Hotels.com guest review
All the carpets inside and outside room are filthy. Breakfast room area welcomes you with all cleaning trolleys in pathways.. Not just one day, but every day.. I choose this because I got better price, but I would not go here again.Genuine Expedia guest review
Response by Comfort Inn & Suites West Thank you for taking the time to post a review on our behalf. I am sorry to hear about the housekeepers carts being in your way - the housekeepers do require these while cleaning rooms and as all hotels we do not put them in the rooms - rather we have them up to the walls, where there is plenty of place to walk. I am sorry that this caused an issue during your stay and if we were made aware of this, we could have repaired it in some way i am sure. as for the carpets, we are in the process of cleaning all the carpets in the rooms and the hallways. Thank you.
The room was decent and in good area. The room had a stale odor though and a towel rack needed to be better secured to the wall. Otherwise, no other issues.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Thank you for the nice comment. We hope to see you again soon.
"Convenient to Nike Campus"
Overall good. Would have liked to be on the quiet side of the hotel. Clean room. TV was fuzzy for local channels otherwise nice room.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Thank you for your review and comment. We have looked into the TV issues and it has been repaired. Just a lose wire in the back. Sorry that this happened during your stay and we hope to see you again soon.
We have stayed there before due to the convenience to relatives. We will probably stay there again, however, the prices have increased a great deal and we were disappointed in that. The hotel in all was clean, the rooms were clean and comfortable and the quality of service was very good. The desk clerk was very friendly and helpful.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Hi there! Thank you for taking the time to post a review on our behalf. I am not sure when the last time you stayed here was, however our prices are competitive to the market and the area. I am happy to hear that you enjoy your stay other than this issue
"Very nice hotel."
Enjoyed my stay. Was there due to a family reuion.Genuine Expedia guest review
Response by Comfort Inn & Suites West Hope to see you next family reunion!
"It smelled like cigarette smoke"
We were just staying one night while visiting relatives so we didn't check in until late. Upon getting to the room it smelled like cigarette smoke. It is supposed to be 100% smoke free. We have two kids and this was the last thing we wanted. We went to the front desk and there were no other rooms available. The clerk gave us a bottle of "smoke free […] eliminator", all that did was cover up one smell with another. Read moreGenuine Expedia guest review
Response by Comfort Inn & Suites West thank you for taking the time to post a review on our behalf. The staff and i would like to apologize to you on behalf of the guest before you who decided to break the rules and smoke in the room. We were unaware of this issue as it was not reported through the proper channels. We are very sorry that the only resolution we had due to being fully booked was to offer a deodorizer.
"Clean, large room, convenient"
Continental breakfast room was quite crowded, lots of kids....Genuine Expedia guest review
Response by Comfort Inn & Suites West Hi there. I am sure our breakfast room was busier than usual as we had a few groups in town during your visit. We look forward to seeing you again soon! Thanks for the review.
"Dogs allowed at this hotel"
The staff was very pleasant. There were a good number of dogs at the hotel and you could hear them running above your head. The walls are thin. It was quiet at night.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West we do allow dogs under 25lbs with a fee. We hope you enjoyed your stay!
"It's a nice friendly hotel . Tub needs scrubbing"
It was nice , good location . Need new exercise Equipment and larger space for equipment .. Next to a nice diner . Wish it was open lateGenuine Expedia guest review
Response by Comfort Inn & Suites West Hi there! Thanks for the compliment! We hope to see you again soon. The diner next store is opened till 10. If that is not late enough there are plenty of places within walking distance that are open later! Take care.
"Mold in room"
This place is dirty and had mold in the room. We checked in late so there was no where else to go. My partners room was dirty and the bed was on a slant we where both woke up, do to a train horn near the hotel. The hallways smelled and trashy.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West I am sorry to hear about your stay. A guest not having 100% satisfaction during their stay is disheartening. I am writing you today to let you know that we have replaced our beds with brand new pillow tops. They are so comfortable, like sleeping on a cloud. We also have several other updates coming up just around the corner. we hope that you will give us another chance soon!!
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