"Clean, large room, convenient"
Continental breakfast room was quite crowded, lots of kids....Genuine Expedia guest review
Response by Comfort Inn & Suites West Hi there. I am sure our breakfast room was busier than usual as we had a few groups in town during your visit. We look forward to seeing you again soon! Thanks for the review.
"Dogs allowed at this hotel"
The staff was very pleasant. There were a good number of dogs at the hotel and you could hear them running above your head. The walls are thin. It was quiet at night.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West we do allow dogs under 25lbs with a fee. We hope you enjoyed your stay!
"It's a nice friendly hotel . Tub needs scrubbing"
It was nice , good location . Need new exercise Equipment and larger space for equipment .. Next to a nice diner . Wish it was open lateGenuine Expedia guest review
Response by Comfort Inn & Suites West Hi there! Thanks for the compliment! We hope to see you again soon. The diner next store is opened till 10. If that is not late enough there are plenty of places within walking distance that are open later! Take care.
"Mold in room"
This place is dirty and had mold in the room. We checked in late so there was no where else to go. My partners room was dirty and the bed was on a slant we where both woke up, do to a train horn near the hotel. The hallways smelled and trashy.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West I am sorry to hear about your stay. A guest not having 100% satisfaction during their stay is disheartening. I am writing you today to let you know that we have replaced our beds with brand new pillow tops. They are so comfortable, like sleeping on a cloud. We also have several other updates coming up just around the corner. we hope that you will give us another chance soon!!
"Perfect for what we needed."
Very nice, clean hotel. The staff was very helpful. I would stay there again...Genuine Expedia guest review
Response by Comfort Inn & Suites West Thank you! we look forward to seeing you again soon.
"Could have been much better"
We were scheduled to stay here for 5 nights but moved out after the first night because of the smell. We had a non-smoking room, but the room smelled. There were burn marks on the bedspread and even after airing out the room all day it still smelled. We were told that they were fully booked and couldn't move our room but could spray something to get […] rid of the smell. Tried for the night but couldn't tolerate it. We checked out the following morning but the staff at the desk couldn't even care that we were annoyed and moving to a different hotel. Read moreGenuine Hotels.com guest review
Response by Comfort Inn & Suites West I am sorry to hear that your perception is that we did not care. Of course we care. We are sorry that someone before you smoked in the room and that it was not in an acceptable condition for you to stay there. We are working on many up dated through out and we hope that next time around you will give us a nother chance.
"One of the better hotel stays I've ever had"
Originally we were placed in an adjoining room with a VERY LOUD family. The manager was sympathetic and very nice and offered to move us to a nicer room and even offered a free upgrade. It was greatly appreciated. The free breakfast had the best hotel waffles, too.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Thank you for the great review! We hope to see you again soon!
A little spendy but okay I guess,Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Thank you for the compliment! See you again soon.
Other guests are a bit noisy. You can hear outside and the people above you. My door looked a little old too. I turned the tv up louder and eventually fell asleep. Room and bathroom were clean. Staff was very nice- I got a check up call after I set everything down. Front desk asked if room was fine& if I needed anything.Genuine Expedia guest review
Response by Comfort Inn & Suites West Dear Bertie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Danielle Minton General Manager Comfort Inn and Suites
The only issues we had were the mattresses were too hard for my wife and the train that goes by at all hours of the night blowing its horn. Everything else was fine. Had I used earplugs I probably would have slept fine.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Thank you for taking the time to write a review on our behalf. I am sorry to hear that you found the mattresses to be uncomfortable. We are in the process of replacing all our mattresses with new double pillow top beds. We have completed the first floor and will be working on other soon.
Stink and broken.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Dear Umibouzu, Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Danielle Minton General Manager Comfort Inn and Suites
Room was very clean, bed very comfortable. Early morning train horn was a bit annoying, specially at 6 am.Genuine Expedia guest review
Response by Comfort Inn & Suites West Dear Lisa, We would like to thank you for taking the time to complete a review on our behalf. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am very sorry about the train that comes by every once in awhile. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Danielle Minton General Manager Comfort Inn and Suites
It was a pretty depressing place. The staff tried, but it was not a place you'd chose to stay.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Why are we depressing? and why makes the staff sad? I find our staff to be outgoing, sincere, friendly, loyal, etc. I hope that you will give us another chance in the future so we can show you that we are not as you perceive us to be.
This hotel is a good value. Breakfast was great and the decor was updated.Genuine Expedia guest review
Response by Comfort Inn & Suites West Thank you for taking the time to post a review on our behalf. We appreciate all feed back and we hope to see you again soon.
GoodGenuine Hotels.com guest review
Response by Comfort Inn & Suites West Thank you for taking the time to do a review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind Regards, Danielle Minton General Manager
The service is good. The room is clean and tide with high internet speed. It is a good place to stay.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Thank you for taking the time to post a review for us. We take pride in the service the staff offers and are pleased to hear that you enjoyed your stay. Hope to see you again soon.
"Rude employees drunk guest"
Upon arriving the employee checking us in was very rude and not accommodating. Waiting for the sketchy elevator was two drunk men. They shouted comments toward me and my fiancé and where very strange and made us both nervous. The employee working didn't tell them to leave or go to their room.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
"VERY NOISE SWEAKY FLOORS"
HOTEL WAS CLEAN AND COMFORTABLE BUT THE ROOM ABOVE ME FLOOR WAS SO LOUD AND SQEAKY IT WAS HARD TO SLEEP. COULD HEAR EVERY FOOT STEP ABOVE AS IF IT WAS AMPLIFIED! HOUSEKEEPING WOKE ME UP POUNDING ON DOOR AT 9 AM EVEN THOUGH DO NOT DISTURB SIGN WAS ON DOOR KNOB.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West I am sorry to hear that you did not get much sleep while staying with us. I hope someday soon you will visit again. Maybe this time we can get you on the third floor. Take care.
It is a lot better then the beaverton inn down tenge street.Genuine Hotels.com guest review
Response by Comfort Inn & Suites West Thank you.
"Ilike the resterant next to it and it's close to h"
great for when I go to hospital next to it, thanks for everything breakfast was great enjoy hot meal.Genuine Hotels.com guest review
"Not the nicest..."
Room was dirty and run down. I picked up trash under the bed. Not too comfy, but if can put up with it being a bit dirty- you'll be ok.Genuine Hotels.com guest review
"Nice space in suite."
Had a King suite this stay. Nice space. Hide-a-bed sofa is a little hard. Good sized table in kitchenette (microwave, undercounter fridge, bar sink) with two chairs. Bed was on the firm side but comfortable. Was able to have wonderful visit with family and come back to hotel to relax. It is on a busy highway so expect an occational siren but didn't […] hear much other noise. Nice restuarant (Black Bear Diner) joins parking area. Like the under cover parking and elevator. If you have a tall vehicle parking outside is still near elevator in center of building. Read moreGenuine Expedia guest review
It was nice and quiet in the area and I was pleased to see underground parking. The free breakfast was nice and plenty of food choices. Also there is a restaurant right next door so if you don't want to go far to eat you can enjoy the walk across the parking lot. We were also told by family that the restaurant is good. We got a suite so it was nice […] and big, very dated but clean. It looked like they could be remodeling but would stay there again while visiting family. Read moreGenuine Expedia guest review
"Great Place to Stay"
Awesome continental breakfast! And a nice clean room for a reasonable price.Genuine Expedia guest review
"Shelter for the night."
A depressing place. There was trash scattered in the parking area, that someone probably tossed out of their car and stayed there for a whole day. Someone made alot of noise at 1 in the morning. But it was a place to spend the night.Genuine Expedia guest review
"Will come back."
Not luxury but very clean and good basic room. Lots of space in bathroom. Convinient location. Great breakfast bar in hotel and wonderful restuarant just steps away. Only stayed one night but will use this hotel again. Could see remodeling was almost done. We liked the table and two comfortable chairs by the window. Would love to see a big overstuffed […] chair and reading lamp. This is on a busy highway so there is a little road noise but not bad for an in town location. The underground parking is just 7feet and was a little scary in our Tahoe but we did clear it. There is also lots of outdoor parking so if you have a tall vehicle we highly suggest you use it. Read moreGenuine Expedia guest review
"Noise from ragged old building and a staff who d"
Horrible rooms. Tried a two queen and two long suites. Excessive noise from everywhere, stale breakfast. Not worth half the price.Genuine Hotels.com guest review
"Not happy at all"
The hotel although under renovation was shabby and very little vending service as well the front desk knew very little about where vending was located. All in all very unimpressed with my stay. Flat screen tv in room was nice.Genuine Hotels.com guest review
"Breakfast gone at 8:45AM?"
good hotel, room was clean and the location was perfect for us.Genuine Hotels.com guest review
The location of the hotel was very convenient. Close to most of the things we wanted to see. However, we were very disappointed by the cleanliness of the hotel. First impact, the elevator floor carpet was dirty and needed (badly) to be vacuumed. We were there for 2 nights, nobody bothered to vacuum it. We had a room with 2 beds. On one bed the covers […] and ruffles has stains all over. On the second bed, the white sheets had many big stains all over. Nasty. Luckily my wife always carry sheets with here when traveling, lesson learned from previous stays. Noise from next room carries through easily. You can hear steps (crackling noise) from the room above. Besides did not have a fridge or a microwave as Shilo for example. Overall very disappointed, specially with the lack of cleanliness. We won't be staying in any confort inn in the future. Read moreGenuine Hotels.com guest review
"Very poor wifi access"
It was okay, but could not keep up with my email, etc as the wifi would not connect that evening and only allowed short access in the morning. Definitely NOT good for a business trip. Breakfast choices were very, very good.Genuine Hotels.com guest review
It was great to have a restaurant in the same parking lot. So nice not to drive for dinner after being in the car all day. It was a great stay.Genuine Expedia guest review
"Nice spot in NW Portland"
We attended a wedding in Helvetia, and your hotel was conveniently nearby and easy to find. We had a clean, quiet room, and comfortable beds. The bathroom was huge! The outdoor pool was heated.Genuine Expedia guest review
"great budget hotel for family"
Neighborhood is not great (Strip clubs nearby) but lodging was adequate for our family needs. Pool was heated and was a plus for the kids. Breakfast was ample. belgian waffles, hooray. kids loved it.Genuine Expedia guest review
"Not bad, not great"
A bit below the average for a Comfort Inn, I think. Everything a little shabby, looking a little tired. Room was quiet, parking was adequate. Nothing too bad, nothing great. Meh.Genuine Hotels.com guest review
"Not bad for the $"
The room had a smell to it. We opened window and left ac on not to bad. The elevator felt like you were going to get stuck stick with the stairs much safer. For what we paid not bad.Genuine Expedia guest review
"A reasonable comfortable hotel"
Was convienient to expressway and was clean and comfortable. Pretty good breakfast included which included scrambled eggs and bacon. Hallways are interior and hotel entrance is by room card only.Genuine Hotels.com guest review
Staff were helpful and friendly. Bathroom could be a bit cleaner in the shower area but overall was just what I needed for my say.Genuine Hotels.com guest review
"Great place to stay."
I think this was one of the best hotels I have stayed in.Genuine Expedia guest review
It was a great stay except that the elevator was not working. Our room was on the 3rd floor. We were able to get up via the elevator, but couldn't get down the next day with all our luggage. That put a damper on the whole stay, but if they get the elevator fixed I would highly recommend it to anyone.Genuine Hotels.com guest review
"Cheap but ok for a one night stay"
Breakfast left alot to be desired as there was no room to sit and not much on the choice of food.Genuine Expedia guest review
<3 itGenuine Hotels.com guest review
"There are better motels"
Staff at front desk was not friendly. Timed lock on pool door was locked @9:30pm (pool hours are 10-10) desk attendant stated she could not override the lock. Door was locked again the next night @9:00pm, this time the desk attendant had a key to override the lock. Breakfast room was way to small for the number of room, no were to sit, very crowded […] during breakfast time. On the second day of our stay our door keys were deactivated (no explanation or apology given from front desk) this happened to multiple people. Read moreGenuine Expedia guest review
"I like it"
at first i had doubt of staying here cause of some of the reviews i read, but then I figured how EVERYONE ALWAYS COMPLAINS, you expect this real fancy place but at a low price, everyone is different and not everyone is picky, in my case i've stayed here about 4 different times got the king with living room suit it was great, bathroom clean everything […] was clean at a great price! i didnt expect much cause all I needed was a place to sleep bed is comfy and so are the pellows I liked it :) everything is close by, i be coming back :) Read moreGenuine Hotels.com guest review
"Pretty Good value"
The room was clean, and reasonably comfortable. It was oddly designed, making wonder if it was a conversion from some other use, but it was certainly servicable. Staff friendly and helpful. Very good restaurant next door.Genuine Hotels.com guest review
"a fastpitch weekend away from home"
My stay at the Comfort Inn and Suites in Tualitin was very enjoyable. I loved the space in my room, the available amenities, and comfort of the bed. Awesome! Gilbert at the reception desk was more than helpful. I asked if there were any iPhone chargers available; my phone was nearly dead, and my car charger was not very powerful. He brought out a box […] of chargers left over from other people's stays (that had not been picked up), helped me rummage through them to find the right charger. When a charger was not available, he brought a "lost and found" box to rummage through. The hotel did not have a charger that met my needs, but a fellow guest and fastpitch team did. I appreciate Gilbert's help tremendously. I feel like the Comfort Inn and Suites in Tualitin is an oasis tucked away from the hustle and bustle of a city. Thank you so much!!! Read moreGenuine Hotels.com guest review
room smelled of smoke. very strong.Genuine Hotels.com guest review
The breakfast was really good. The key card kept on rebooting. We ended up getting three different keys for the room and the last one rebooted while we were checking out and we needed to keep the door ajar while packing our car to leave. The toilet overflowed and the plumber accused us of putting something down the toilet. We only used the toilet for […] its intended purpose. The 1st room they put us in was a disabled room with the closet clothes bar placed at 1/2 height for wheel chair access. We had to move into a regular room. Overall, we won't be staying in that hotel when we go back to Beaverton in the Summer. Read moreGenuine Expedia guest review
"Private Friendly; Portland close"
Very professional service from front desk personnel (19+ times I stayed here), except from Chelsey D.. She is rude, loud, hostile and intimidating. Very distressing. I don't recommend this hotel based upon this.Genuine Hotels.com guest review
This hotel was much better than expected, so I was really pleased. I would certainly recommend based upon the value/price relationship. There is a great place to eat too 40 feet across the parking lot from the reception area. Another very nice surprise when you are tied at the end of the day.Genuine Hotels.com guest review
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