Other guests slammed their hotel room doors all night. Restaraunt average.Genuine Hotels.com guest review
Very good, though the bar is a little dumpy.Genuine Hotels.com guest review
Close to the airport which is nice. Friendly staff, clean. The only thing I didn't really like was the ceiling in the bathroom was peeling. Only stayed over night so I don't have too much more insight into this hotel.Genuine Hotels.com guest review
"Exactly what I needed."
Extremely convenient to the airport, this hotel has all the necessary accouterments...free wifi, a microwave and fridge, a heater that works and isn't too loud, a worthwhile exercise room, a restaurant on site. My room was clean and comfortable. The shuttle leaves often and is on call at short notice. This is a good value for the price. Pleasant staff, […] too. Read moreGenuine Hotels.com guest review
"Good place near airport at reasonable rates"
Clean, efficient and a good restaurant on premises. Some might be freaked by the gambling lounge attached, but probably not Oregonians.Genuine Hotels.com guest review
"Under Staff in the Restaurant, food was worth it"
Very comfort stay, the bath tub drained very slowly and the waiters were so busy that they needed additonal help that were not there to provide a helping hand.Genuine Hotels.com guest review
I stayed the night of a BIG snowstorm Feb. 9, 2014. The driver looped around to pick me up just a few minutes after I called for pickup at 12:30AM.. He was GREAT! I was in a wheelchair from the airport,and the staff couldn't have been nicer. They even put me in a room closer to the front desk and restaurant, which I appreciated very much.Genuine Hotels.com guest review
"It was a nice hotel but the snow sucked."
I went during a snow storm. The weather made the hotel hard to find. Other than that it was awesome. The front counter was very helpful. The restaurant was quick about food despite being under manned. I enjoyed my stay very much.Genuine Hotels.com guest review
I like this hotel. The only drawback is lack of outlets for electronics ie phone iPad etcGenuine Hotels.com guest review
"Convenient to Airport"
Served for what I needed - a night to stay close to the airport.Genuine Hotels.com guest review
"All I needed"
This was a very comfortable hotel with friendly helpful staff, close to the airport. The layout is a bit odd so walking to the lobby is not easy. Had everything I needed, comfortable bed, clean with ample space to work.Genuine Hotels.com guest review
There was dog poo on the floor when we got there and when we told the desk they never sent anyone to clean it up. They were friendly but was in the middle of nowhere and not a good place to stay without a car.Genuine Hotels.com guest review
"No park and fly/but close to airport"
Close to the airport, but thought it was a park & fly when I booked it. I was told that Red Lion does not accept 3rd party (hotel.com) park and fly so I had to pay an additional $80.00 to the lot next door to store my car for seven days. My room smelled a little like smoke too. I did have a good seafood dinner at their restaurant though. I would use […] another hotel the next time I have to fly out of Portland. Read moreGenuine Hotels.com guest review
"very close to the MEPS building"
I did not know that just because I booked through hotel.com that I was subjected to being in the back part of the hotel. This looked like old dorms or something. There were no elevators to these floors, it was either too hot or too cold and very thin walls. In the bathroom I did not have shampoo or conditioner and there was a half bottle of their lotion. […] Are your customers not worth a new bottle? The tub/shower was dirty, had been repaired a number of times, the tile grout was dirty and there was hair on the floor. DIRTY!!! I don't believe this hotel was worth my $80 and not even close to a 3 star hotel. If I wasn't so tired and needing to get up so early to see my son be sworn into the navy, I would have left and stayed somewhere else. I WILL NOT stay here again and my experience through hotel.com was not a good one. I wish there was a way to get my money back or at least 1/2 of it as it was to me a 1 star and I should of only paid 1/2 the price. I hope that anyone else interested in staying here does NOT stay in the "other" building as I had to as it is not good. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Portland Airport I am sorry to hear your stay was unpleasant. Our Hotel is one of the oldest Hotels around the airport and neither of the buildings has an elevator.We have been working hard to remodel both buildings. We do have low rates available and when you seek a lower rate you do book that for the second building. I am still sorry that you had an unpleasant stay , We value you as a customer and appreciate your feedback.
"Finally a decent hotel for business travelers"
Well maintained and comfortable hotel. Only thing missing was complimentary breakfast.Genuine Hotels.com guest review
"Worked for a place to stay.."
Was extrememly dissappointed as I got this place for the wifi system so I could get some work done. The Wifi was down, and did not get anything complete. They refused to move me to a room where the Wifi was active.. Will not stay here again..Genuine Hotels.com guest review
Response by Red Lion Hotel Portland Airport I'm sorry you had a bad experience with our WIFI, we have corrected the issue. As for the staff refusing to move you I can't comment on since I don't have all the details of when you stayed and the fact that we may not have been able to move you due to inventory. However I do apologize that it was an inconvenience for you.
"close to shopping"
It was briefGenuine Hotels.com guest review
great room...wonderful service...clean...quiet...shuttle to the airport quick...I will stay there againGenuine Hotels.com guest review
"Good price for airport location"
The price for an airport hotel compared to the other "3 star" hotels in airport location beat the rest hands down.Genuine Hotels.com guest review
"Close to airport."
Front Desk crew friendly. This is an old 2-story hotel taken over by Red Lion. Still needs work to be refurbished. My son, and I, had 2 rooms on the 2nd floor, one on each side of the stairwell in the center. I noticed that the metal railings on my side were not fastened too well into the wall, with the bolts most of the way out. The rooms were small […] and someone had left the heater, in my room, turned to 84. The king bed was very comfortable. In the morning, when I went to take a shower, I noticed that the bathtub was not cleaned properly. There was dirt, or dark spots, on top of the edge along the back wall, and a hair. Down by the door, along the back wall, the water pooled, causing the grout to be in disrepair, and mold. Other than that, the room was fine. Around 11PM, a dog started barking a couple rooms down from mine. People were yelling "Shut Up", to no avail. I called the Front Desk and was told they had received other calls and were trying to get a hold of the people that were supposed to be in that room. I ended up calling several times and was told that the Front Desk couldn't locate the people in that room. Finally, after midnight, the barking stopped. Read moreGenuine Hotels.com guest review
"Easy access and Comfortable"
Room was clean and the beds were very comfortable. It had everything necessary for a good nights rest.Genuine Hotels.com guest review
Ok. Your customers service really bad. Not helpful at all. You need train them to be more helpful your guest. I am very helpful and very sensitive to others most of the time, but I believe excellent service to others. Need improvements on those areas. Thank you.Genuine Hotels.com guest review
Response by Red Lion Hotel Portland Airport Thank you for taking the time to comment about your recent stay with us. I do apologize that our front desk did not provide you with friendly and welcoming service. We strive to provide all our guests with the high quality of service that we maintain throughout all of our hotels. We will most definitely take this feedback and share it with our staff. Thank you again for your feedback and we hope to have the opportunity to better serve you on your next visit. Kind Regards
"1/2 a star Hotel"
rooms smelt musky heating and cooling unit preformed poorly local sports bar and restruant food was poor.Hotel staff seem very concerned about thier own pocket when I tried to book room with park and fly . Anyway got that done. 10 days later ran a credit card check found additional nights stay charge.Became quite a timely experience to get that straightened […] out with red lion.All together very unprofessional services, kind of like they could care less if you wanted a room for the night or not. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Portland Airport Our park and fly options are very popular and we successfully accommodate several hunderd every month. Great care is given to ensure the accuracy of every customers account according to the data provided. The Sky jockey sports lounge continues to offer the best sports progaming available and thank you for your feedback.
Convient location. Old property. Needs updatingGenuine Hotels.com guest review
Response by Red Lion Hotel Portland Airport We appreciate your feedback, you are correct we are one of the oldest hotels around the airport, and we have been working very hard to remodel and update our property. We hope your next visit will be a more pleasant one with us.
"Less Than 2 Minutes From PDX"
The room was kind of tiny, but perfect for a short stay. Very Clean and very friendly staff. Even at 4 o'clock in the morning! About two minutes or less from Airport Way making a drop off at the airport a quick and easy thing.Genuine Hotels.com guest review
"easy access to airport"
Staff kind and courteous. Helpful with extra needs. Would recommend.Genuine Hotels.com guest review
Likely won't stay here againGenuine Hotels.com guest review
"dirty and run-down"
Old and smelled bad. There was a fly floating in the coffee maker. Remote didn't work, and only had two towels for four of us.Genuine Hotels.com guest review
Response by Red Lion Hotel Portland Airport We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are very displeased to see that there were some areas of concern regarding the cleanliness in your guest room and we will certainly address your concerns with our housekeeping staff. Thank you for your feedback you are a valued guest and we hope to have the opportunity to provide you better service in the near future!
"Extremely small room, far from the lobby"
The room that we got this time was extremely small. We had to open the suitcase in the door area which was the only accessible place. The room was also as far from the lobby as it could be causing problems for my wife who is disabled. The bed was comfortable enough but we have other options that we will use from now on.Genuine Hotels.com guest review
Response by Red Lion Hotel Portland Airport Thank you very much for providing helpful feedback regarding your stay. I am glad you enjoyed our comfortable beds, but I am sorry to hear about the difficulty you had in the size of the room and the difficulty your wife had getting to the room. We do have handicap rooms available that are located near the lobby for your convenience. We take all of our guest’s comments seriously as they assist us in providing better service. We hope you will be staying with us again so we can prove our ability to exceed your expectations.
The room was very nice, however the windows were of poor quality and the room faced the airport and so everytime a plane landed or took off it was extremely loud in the room. You couldn't even carry a conversation until the plane was gone.Genuine Hotels.com guest review
"Pretty average stay"
Due to an early flight, we checked in to the park and fly. Room was comfortable. Bed was hard and, since we had 2 queens, I switched in the middle of the night. The second bed was better. The restaurant food was fair at best. The steak was paper thin and well done. I ordered medium rare. My wife got pasta and it was swimming in sauce so she had to fish […] for it. Read moreGenuine Hotels.com guest review
Great for over night flight connection at portland airport. Front desk folks and shuttle operator very friendly and helpfulGenuine Hotels.com guest review
"Bright and loud morning"
After two long flights, I checked in at about 1:30 in the morning ready to sleep. I was given a room on the end of the hall on the 2nd floor. It was the one closest to the outside door, so every time someone left in the morning this door slammed. That was great. But that was rivaled by the fact that there are big curtains in the room but they don't […] even close half way, so the minute it starts to get light out, the light comes in. You'd think that by checking in so late, it would be common sense not to give someone the loudest room possible by the door. I could have overlooked that but the curtain this is just ridiculous. Why would you even have blinds/curtains if they don't close? Definitely would not stay again especially for the amount it costs. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Portland Airport I apologize that you had a bad experience, you defenitly should not have been put at the end of the hall coming in that late. I will address this with my front desk staff immediatly. As for the curtains , we do in fact have black out curtain which are located just behind the ones that do not close all the away, sorry you had trouble locating them. Going forward I will have my staff explain this to each guest.
"This hotel goes above and beyond!"
Because of sudden circumstances, I had to ask for another night's stay, but at a similar low rate. The hotel clerk listened to my situation and provided me a room at an excellent price. She told me that I would not have to go to a different room. I could stay where I was, if indeed I confirmed the need for the room by check-out the next day. Then I […] was given a coupon for a free breakfast and another for 2 free drinks of any kind with dinner. But it didn't stop there. When I went to breakfast and ordered a juice and coffees, I asked to pay for those because they were not included on the coupon and I was told, "don't worry about it this time". The food served here is a delicious secret that needs to get out to the whole community! Great food, excellent service and special attention! Read moreGenuine Expedia guest review
Response by Red Lion Hotel Portland Airport Thank you for taking the time to write such wonderful comments about your stay. We are always thrilled when we are able to exceed the expectations of our guests. Exceeding our guest’s expectations is what we strive for and we are happy to hear that we accomplished that. We hope to see you again in the very near future!
Nice and close to the hotel. Shuttle available.Genuine Hotels.com guest review
Nice...We'd come back again....Genuine Hotels.com guest review
"Inconvenient for Families"
With no elevator access or luggage carts in sight, the logistics of staying at this hotel while traveling with luggage and a family was a challenge.Genuine Hotels.com guest review
"Not up to Red Lion standards"
When I booked at a Red Lion, I expected more then a Super 8 with a different logo. Front desk couldn't find my reservation, the rooms were small, and the lounge and restaurant felt more like a truck stop then a hotel.Genuine Expedia guest review
"nice, friendly service"
very good, convenient to PDX airport, shuttle service, clean room with a comfortable bed.Genuine Hotels.com guest review
Had to use the pay and park next door. Had to walk out in the rain to go to the next building to get to the lobby....no elevator....seriously? Hotel was old, and not built for the ease of getting to your room. Staff was nice, but they were aware of the shortcomings!!!Genuine Hotels.com guest review
Response by Red Lion Hotel Portland Airport I am sorry to hear you had an unpleasant experience at our hotel. We are one of the oldest hotels on the block and we have been working very hard to make changes to be more accomadating to our guest . I hope you give us another chance to show we are dedicated to making your stay more comfortable.
"Part ok, part terrible."
Front desk check in was neither friendly nor helpful. Only after extreme prodding was I able to get the assistance I required. Shuttle service was good and driver was very helpful. Restaurant waitress was friendly, helpful and prompt. However, food in restaurant was not very appetizing. Meat in my au jus sandwich Tasted strange. I will most likely not […] be staying here again. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Portland Airport The experience you had with our front desk is extremely disappointing. We review every guest comment and address each of them with our staff and team leads. Our goal is to provide a comfortable stay to every guest and clearly we failed to do that during your stay. Please be assured that the issues you experienced with the front desk staff and the the restaurant food will be looked into and addressed accordingly.
"older facility but clean and excellent service."
love the airport pickup. And the staff were greatGenuine Expedia guest review
"Good hotel for the price."
I wouldn't rate this hotel as a 3 star facility. I would give it a 2 or 2.5. The mirror on the warerobe was cracked on the bottom and the top of the coffee pot was broken. The bed were good and the room was clean.Genuine Expedia guest review
"A great value."
This is our go-to hotel when flying into or out of PDX. Good value & convenient to airport and shoppingGenuine Expedia guest review
"My Stay was very short"
I was only there a little whileGenuine Expedia guest review
"Close to airport"
We had a comfortable bed. The hotel could be cleaner.Genuine Hotels.com guest review
"Just "OK" for me"
Not a bad stay by any means. But a VERY small room. In the bathroom you practically have to straddle the toilet to close the door behind you! And there were really no available outlets to plug in my phone charger (sorry, in this day and age, just silly to me that outlets aren't made more available!)Genuine Hotels.com guest review
"1 night stay"
Front desk personnel were very nice. Shuttle service was fast and friendly. Slight noise from airplanes, but then we were close to the airport. We will stay there again.Genuine Expedia guest review
"Good option for airport stay"
This Red Lion is a good choice, good value for stay near PDX. Have stayed here before and will again.Genuine Hotels.com guest review
"Red Lion Portland, OR airport"
Good value for overnight stay coming or going from Portland airport. Hotel could use an update, but clean and perfectly suitable for transit.Genuine Expedia guest review
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