"chose for price will return for service"
we often use park and fly at another hotel but the experience with the desk staff and the value here will make the Red Lion our hotel of choiceGenuine Expedia guest review
Room smelled like a smoking room, though it was not. There were red stains on furniture, lamps and mirrors. Coffee pot was not clean when I got there and, even after leaving a tip the first day, the coffee bag was left in the coffee pot. Also, long black hair in bath tub and bathroom floor. Not min. Not impressive at all for a Red Lion.Genuine Hotels.com guest review
okGenuine Hotels.com guest review
Good service. Hotel is a little old and used. Nothing bad to say. Its a cheap room for a quick stay when using the airport.Genuine Hotels.com guest review
"Nice hotel, close to airport"
The hotel was very clean and the staff was very friendly. The rates were good compared to other hotels in the area. Some of the younger guests were a little noisy around 10pm and were directed by the hotel staff to quiet down within about 10 minutes of their rowdiness. Not the hotels fault. Overall a great experience.Genuine Hotels.com guest review
"Close to airport for early morning flight"
It was excellent for getting to the airport.Genuine Hotels.com guest review
Was really good. Staff was very helpful! I was a little surprised because when I booked the room on line, it stated there was a complimentary breakfast but there was not.Genuine Expedia guest review
"very nice and comfortable , restuarant food very g"
good, enjoyed stay. was very conveinent location for our activitysGenuine Expedia guest review
It was brief, but very comfortable and the staff was helpful.Genuine Hotels.com guest review
"Nice Hotel fairly close to Concordia University."
Clean and SUPER comfortable beds!! We were able to bring our little dog and our room was right next to the door leading to the grass. I greatly appreciated the location. We had the staff replace our towels in hallway as my guys were still sleeping after a 6 hour drive. Very Nice, Friendly and Helpfull!!Genuine Expedia guest review
Response by Red Lion Hotel Portland Airport I'm so glad we were able to accomodate your needs, anywhere from comfortable beds to our pet friendly rooms. When you book with us in the future, be sure to ask about our many breakfast packagess that are offered directly with our reservations department; this will ensure you have the fuel to get you through your busy Portland day. We look forward to seeing you again soon!
"Excellent Customer Service"
Due to the nature of our stay, we needed to keep adding on nights one at a time. The front desk staff was wonderful and understanding, helping us to get the best rate each night. When they were booked the final night we needed and checkout time was only an hour away (circumstances were such I only knew we needed the night then) they called around, found […] a hotel with availability, and got me and my 8 month old on a shuttle to the new hotel. I can't say enough good things about the customer service here. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Portland Airport Thank you for taking the time to write such wonderful comments about your stay. We are always thrilled when we are able to exceed the expectations of our guests. Exceeding our guest’s expectations is what we strive for and we are happy to hear that we accomplished that. We hope to see you again in the very near future!
"Very convenient for PDX users"
We have stayed at this hotel a few times and it's always a good experience. My grandson's plane always comes in at 11:00pm, so an overnight stay is necessary since we live in Grants Pass. Our rooms have always been very clean and the desk clerks very helpful. The star of the show for me, is the 24/7 shuttle service. Nothing could be easier than to get […] the shuttle at 9:30pm and have them bring you back to the doorstep at 11:30pm. The drivers are the best, especially Don. I would recommend this hotel to anyone using the Portland Airport. Read moreGenuine Expedia guest review
To make it short. The fridge wasn't cold enough One of the lamps would not work so the room was dim Parking is limited and a bit of a walk TV was dark n dim. There wasn't a way to make it brighter cause settings were inaccessible Free movie choices were old But Bathroom and room were clean Bed was soft n comfortable A/C was nice n strong Close to Target […] and restaurants Read moreGenuine Hotels.com guest review
"Close to the airport"
Our family of 7 was flying back to San Antonio from Portland and we needed two adjoining rooms, as well as, a ride to the airport the next morning. This hotel was not fancy but it had everything we needed for one night. The staff was exceptional!Genuine Expedia guest review
We had to walk along a long uneven hallway to another building and up a flight of stairs with a heavy suitcase. The room was nice and the shuttle was ready all night. Too bad no elevator or ramp for seniors.Genuine Expedia guest review
"Great place and value to stay by PDX"
We were pleased with proximity to PDX and the cleanliness and comfort of our room and the pool.Genuine Expedia guest review
"Red Lion Portland Airport Hotel"
Extremely comfortable bed, evereything clean, absolutely perfect experience.Genuine Expedia guest review
Our stay was very enjoyable. We used it for an overnight while flying into and out of Portland. The drivers of the shuttle were very friendly and helpful. The front office staff seemed very busy, but were pleasant and very helpful. I found the lobby to somewhat unclean and messy, but it took a lot of traffic. Not sure how often it is cleaned. Overall, […] very favorable experience. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Portland Airport Thank you for taking the time to give us feedback. Summer is our busiest season and while the staff takes pride in ensuring our guests are taken care of to the best of our abilities, our common areas, unfortunately, see the brunt of it. It joys me to know we made such an impact. We hope to see you in the near future!
The hotel was clean and well located by the airport. There was also convenient shopping in the area.Genuine Hotels.com guest review
I needed a cheap place close to the airport and booked this hotel via expedia...something I never do. Hoped that for $120 per night, it would be decent, but I was shocked that the hotel, mostly our rooms, weren't up to par. I reserved two rooms (both non-smoking), and one of them smelled as if someone lit up a cigarette an hour before we got there. […] Having my wife and 3 kids with me, we moved to the other room, but that one also had a weird smell, but was better than the smokey room. Overall, I thought it wasn't worth what we paid for it, but it provided a place to sleep, so it's what it is I guess. They can't all be 5 stars. Read moreGenuine Expedia guest review
"Close to PDX"
Safe neighborhood. Access from PDX very good.Genuine Hotels.com guest review
"Sweet little quiet oasis a mile from PDX"
Good job. Very restful and terrific restaurant.Genuine Hotels.com guest review
"Older hotel with odd smells"
Staff was friendly and professional hotel looked like it had been remolded but poorly done.Genuine Expedia guest review
"Ok hotel......a little understaffed"
Sort of a medium place, understaffed and undertrained..........close to airport with very poor signage leading back to the airport as you leave.......got lost and had to use google to find the way......too bad.Genuine Expedia guest review
"It looked like an apartment complex"
Not bad. Clean and very close to the airport. The attached restaurant The Pacific Grille was horrible! Service was nonexistant and the food just bad. Only three other tables and it still took nearly an hour to be served. Twenty minutes after taking our order the waitress told us they didn't have two of the five meals we ordered. OK if you just need […] a bed and shower near the airport. Read moreGenuine Hotels.com guest review
"Plain hotel, should be a 2 1/2 star hotel"
Just okay. Nothing great. It was bearable, but I will probably not stay here again. We live in Seattle, and just came for a mini getaway. Did shopping and visited Cannon Beach. The location of the hotel was great, close to shopping, food, and downtown. We brought our dog, so were in a building for pets. The hallway reeked of artificial air freshener, […] and our room had a must smell. I guess they don't steam clean the rooms like other pet friendly hotels do. Our dog is always super clean, but I know some people don't bath regularly, or wipe down their dogs before coming inside, so I can understand the smell. Other buildings smelled fine. Our sheets were not changed the next day. The first night I noticed a red stain on the corner of the sheet, but my husband was too tired to care about it, (it was on his side). Next day, I had a suspicion we had the same sheets...checked and the same stain was there. I called the front desk and was told housecleaning was gone for the day, (about 6 pm). They offered to give me sheets but I would have to put them on. I said fine, but had to ask for some sort of compensation, as I'm paying to stay in the room, and it's not my job to change sheets. All she could give was two free drink coupons. We redeemed them at the bar, (a bar that was skeezy and out of the 80's and like in a small boon town). We were able to take drinks to our room, and did so. Our door latch was broken, but got fixed right away. Front staff was nice enough, nothing special. Read moreGenuine Expedia guest review
Affordable..remember that you get what you pay for.Genuine Expedia guest review
"Nice hotel close to airport"
The staff was really helpful, the room was clean, and I thought the pillows were just right (not way overstuffed).Genuine Expedia guest review
"Just one night"
It's good location for pick family from PDX.Genuine Hotels.com guest review
Response by Red Lion Hotel Portland Airport We would like to apologize for any inconveniences you experienced during your stay. We appreciate you taking the time to rate our hotel based on the experience during your stay. You are a valued guest and we hope to better serve you during your next stay.
"Good location to airport"
Very satisfiedGenuine Hotels.com guest review
"great stay near the airport"
Best thing about the experience was it's proximity to the airport. Shuttle was quick and easy. Pleasant driver also. The restaurant was good and very reasonably priced. I'd stay here again especially if I had an early or late flight.Genuine Expedia guest review
Maybe it was OK, after our first room had been slept in within the hour before we arrived, the shower curtain was torn and laying on the floor and their were dirty Kleenex all over the room the second room was clean and comfortable. The was very friendly and helpful, if not for their immediate and apolgetic response we would have walked.Genuine Hotels.com guest review
we were not very happy with our stay. The rooms smelled musty and like they had been smoked in at one time. the bed was uncomfortable and it was very noisy. the staff were excellent.Genuine Hotels.com guest review
Response by Red Lion Hotel Portland Airport We appreciate you taking the time to post a review of your various experiences while visiting our property. We apologize that your guest room was uncomfortable due to the odor and outside noise. Thank you for being a valued guest and we look forward to serving you again!
I went to visit universities for my daughter and after been in two other cities in a different hotels where I was not very satisfied, I was really happy with Red Lion because The hotel was very clean, friendly staff,very secure, I needed extra pillows and bath supplies and they send them immediately, even when was almost full, was quiet so you can have […] a nice sleep. so; I loved it. I really recommend it. Read moreGenuine Expedia guest review
"Hotel Staff Tops"
I rate the overall experience of this hotel high because of the hotel staff- the hotel appearance was average, the mattresses luxurious, and the staff exceptional - the hotel receptionist, namely Veronica, was one of the most pleasant staff person I've met- The hotel restaurant was sub par- ate there once and could not stomach going back- very short […] on staff. The airport shuttle crew deserves a shout out- what an extraordinary group of guys- beyond courteous! The house keeping staff very friendly! Read moreGenuine Expedia guest review
"Easy enough to get to."
Pretty nice and clean hotel. Some mold on grout in shower and bathroom had no fan. Loved the pool was warm and our whole family enjoyed it.Genuine Hotels.com guest review
"Close to PDX"
Hotel is close to PDX with good shuttle service, comfortable, quiet and clean.Genuine Expedia guest review
very comfortable room; - shuttle service available 24 hours. would stay there again.Genuine Hotels.com guest review
"Great location! Efficient and competent staff."
When flying in or out of PDX, you can't beat the convenience of this Red Lion. The rooms are everything you want on a comfortable room. They were only two small issues; no elevators to the second floor and the outside of the door was extremely dusty. Our room was way in back, next to the laundry cleaning area, and you would think they would have noticed […] that. Read moreGenuine Hotels.com guest review
"Nice hotel near the airport. Super bed!"
We arrived pretty late and we were greeted warmly. It took only minutes to check in.Genuine Expedia guest review
"Credit card fraud call to our room!"
An unknown man called directly to our hotel room. He said he worked at the front desk, and that their records showed our room was vacant. He said in order to avoid a misunderstanding, he needed to reverify our credit card information name and address and Social Security number. I told him no, we would come down to the front desk to verify that information. […] We went to the front desk told them what happened, they said they knew nothing about the phone call or the man. We said you need to let everybody in the hotel know that a random person is calling asking for personal information, the front desk personnel said no that they would not and cannot do that. They also let us know that one other guest had come down 10 minutes earlier complaining of the same phone call. BE AWARE. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Portland Airport Thank you for informing us of this alarming information. This has been a recent trend among numerous hotels in the Portland area and I can assure you we have been doing our best to screen incoming calls to protect our customers. Unfortunately, there is little control over room to room phone calls and automated attendant functions that are allowed. We are so sorry for the distress caused by this phone call. For your peace of mind, we have not had any loss reported due to this type of malicious activity happening to customers while at our hotel.
"Comfortable, not fancy"
Rooms were clean and comfortable. Personnel were accommodating. Not a fancy setting.Genuine Hotels.com guest review
this is a good clean hotel. there are no luxuries, but if you're looking for a clean home base for activities or business it's good.Genuine Hotels.com guest review
"convenient overnight stop before flight"
Hotel seemed clean, quiet enough and a quick trip to airport. We left super early so I did not get to really enjoy the amenities but still think it was a good overnight stay.Genuine Hotels.com guest review
Clerk gave us wrong key for our room. Sent us to wrong area. Key for room opened a different room. Never go back. Waste of money.Genuine Expedia guest review
Response by Red Lion Hotel Portland Airport Thank you for providing your feedback on your recent stay with us. We take all customer issues very seriously. I'm sorry to hear our front office staff did not handle your issue with professionalism. Please accept my apologies and I hope you will give us another chance to make it up on a future stay.
"Great for a quick stay before heading to Bend!"
This was perfect for what we needed, beds were very comfy too!Genuine Expedia guest review
"Dallas to Portland & Back Again"
The bed was SO comfortable. I've been to resorts with less comfortable beds! After a few plane delays, I knew I wouldn't have time to check in before the appointment I had 3 hours from Portland. I called them mid-afternoon to let them know I wouldn't be able to arrive until 3am, give or take an hour and to my disbelief, I arrived at 3:30am and they […] HAD that note. I don't know about you, but I've traveled tons of times and RARELY does a hotel have a note from a previous shift-worker. The only down side is the parking...but hoofing it from one side of the hotel to the other side is almost expected when you don't get there until 3:30am...low cost, great quality, book here. I will every time I go there from now on. Read moreGenuine Expedia guest review
"Room exoerience was fine"
My stay at the Red Lion was fine..my girls liked it and we all liked the 12 noon check out time.Genuine Hotels.com guest review
"Won't be back here"
Poorly maintained, smelled heavily of cigarettes, not clean...a big disappointment for the money!Genuine Expedia guest review
Response by Red Lion Hotel Portland Airport We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are very displeased to see that there were some areas of concern regarding the lack of cleanliness and cigarette smell in your room. We certainly understand why that would have an effect on the quality of your stay. We would like to ensure you that these issues will be addressed with our staff and we hope to have the opportunity to provide you better service in the near future!
"enjoyable and worry free"
our overall experience with the hotel and room was pleasant, the room was clean, quiet which was a surprise considering it was close to the Portland Intl. Airport......the staff was efficient and easy to deal with. We will stay here in the future.Genuine Expedia guest review
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