Only complaint- slowest elevators ever. Expect to wait around for the elevators. Stairs are available but lead outside?! Overall great place. Expensive but great.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Thank you for being our guest and my sincerest apologies for the delay in getting to and from your suite, with our breakfast hours being a three hour period can on occasion delay our guests getting back and forth. We certainly hope this will allow you to continue choosing our hotel into the future. Cheers Tim
"An understaffed, noisy zoo."
Lengthy waits for overcrowded elevators. Noise at all hours coming through thin walls and doors. Long breakfast lines with overworked staff unable to keep up with resupplying depleted food. Good location across the street from the shopping mall - eat at Seasons 52 there: one of the best meals we've had in a while.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Steve, I am terribly sorry for the terrible experience you had during your last stay, although I am not 100% sure on the dates you stayed but I am thinking it may of been over the President's Day weekend. Although we are truly experienced in a large number of hotel guests experiencing our complimentary cooked to order breakfast there is no excuses to why we were unable to keep up with refreshing food. Typically all hands are on deck (including department heads) during high occupancy and holiday weekends and I will ensure this is the case moving forward to help the team. Thank you and do hope that you will consider our hotel again in the future. Cheers Tim
The staff was very helpful, and gave helpful suggestions on what to seeGenuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla I am delighted that the team made your hotel stay a great hotel experience. Thank you and we all look forward to your return. Cheers Tim
"Clean,very large suite, free happy hour!"
Loved the happy hour and free breakfast! Dont pay $20 to park in the ramp. You can park 4 free on the street.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Hello Judy and delighted that your recent experience was great from the spacious suite to the evening reception and breakfast. We look forward to your next visit. Cheers Tim
My father passed away last month and was interred at the Miramar National Cemetery this week. The location of the hotel to the cemetery was perfect, just a few miles away. Having a PF Chang right adjacent to the property works out very conveniently for delicious meals. Everyone we came in contact with at the hotel was terrific! The front desk went the […] extra step to find us an adjoining bedroom as we were traveling with my mother who has dementia and we don't like to leave her alone. The complimentary happy hour and breakfast was great. Workout room is small but it has everything you need to get a good workout,. I would definitely stay at this hotel again. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Thank you for being our guest and although delighted that we delivered a five (5) star experience I wish we could of seen you under happier circumstances. Our condolences and we look forward to the opportunity to see you again. Cheers Tim
"Great hotel, great price!!!"
Very nice hotel with a friendly staff! Check in was super fast, and check out was even faster) A lot of families are staying with kids,but it was not noisy at all. Swimming pools is nice and warm, there is also sauna! Complementary breakfast was superb!!!a lot to choose from! We also really liked managers evening reception: mixed drinks, vine, whiskey […] along with some snacks were served at no cost to u! A lot of people are complaining about $20 parking fee, we easily found parking on the street. Overall a great stay!!! Read moreGenuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Mark, thank you for being our guest and delighted that the team made your experience a memorable one. We look forward to your next visit. Cheers Tim
"Quality hotel for a great price."
The front desk was very helpful and the room was a great room for the price. Breakfast was quick and enjoyable and the only thing I would have liked differently would have been raw sugar (the brown bag) for my coffee. The only other thing that would have made the place better was the parking as it was $20 per night but was very convenient and very […] close to the hotel. PF Chang was right next door which was a very nice option for eating. Overall I would definitely stay there again and as a Hilton Honors Member it would have been nice to have been told up front that they waive the daily Internet fees. Read moreGenuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Hhonor Guest, Delighted that your recent stay delivered a five (5) star rating from our guest services team to the great room. I do apologise for our team not informing you, our Hhonor guest, that you do indeed get complimentary internet (Gold and Diamond). Thank you and we look forward to the next opportunity to welcome you back. Cheers Tim
"Wonderful with small children"
We went down to San Diego with a 10 month old and 4 year old for a long weekend, and choose Embassy Suites in La Jolla over being closer to the beach because we've always known the brand to be family friendly. This trip was no exception! In fact, this location had even more going for it than other Embassy Suites we've stayed at. Our children loved the […] koi pond and we loved the breakfast - but at the manager's reception out preschooler was inconsolably upset about there being no oatmeal (that's a four year old for you). I walked around with him and tried to convince him to buy a granola bar from the small sundry shop as a snack. The manager on duty sweetly asked why he was sad, felt bad they couldn't make him oatmeal and chatted with him and gave him a treat to cheer him up. I was so grateful! The UTC Mall right across the street was also great, being there with the kids. You can walk right over, and the mall has a parenting room with nursing area, changing table, and tiny toilets. I will say I don't recommend this hotel if you don't have kids and like to sleep in. There were older kids there for a soccer tournament running in circles on our floor by 8:30 am. Our kids liked watching them so it didn't bother us! Read moreGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Ms. Kiefer, Thank you for for being our guest and delighted that you and your family had a fabulous time and experience. I always love hearing that one of the team really made a tremendous difference to your stay. Thank you and we look forward to the next opportunity to welcome you back. Cheers Tim
We stay on 1/25/14 we got to the hotel and what a sorprise when they ask us to pay $ 20.00 for parking, we did not expect to pay for parking on a hotel that has a 3.5 rating >> wi will never stay there againGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear JD, I am dreadfully sorry that you were not informed of the overnight parking charge prior to your arrival, I certainly will ensure that this is mentioned on our website and in the reservation process as we share the structure and are not able to change this option. Of course this is very sad to hear that we will not be seeing you on your next visit but we certainly do ensure that these are comparable to other La Jolla hotels. Thank you. Tim
Great hotel, will definitely stay there again.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Fabulous and thank you for being our guest, looking forward to welcoming you back soon. Cheers Tim
We stayed at the Embassy Suites because our son had a hockey game in the area. We were able to walk to the rink, as it was across the street from the hotel. Hotel staff was great. They put all the hockey families on the same floor and arranged for us to have our own area in the restaurant for our dinner after the big win!Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear BC, Delighted that you had a brilliant stay and that not only was the hotel convenient to the ice rink but a great place to get together with other team parents in the evening. Looking forward to next years tournament. Cheers Tim
Amazing, i didn't want to leave. Awsome free breakfast buffet, free happy hour, indoor heated pool, friendly staff, sauna, coy pond. Helped me destressGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Fabulous that we and the hotel delivered Amazing - looking forward to seeing you again in the future. Cheers Tim
You get what you pay for as they say. Not a bad price for La Jolla, very comfortable and quite.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Alex, Thank you for being our guest and thank you for your comments , we look forward to the next opportunity to welcome you back. Cheers Tim
"Great hotel with lots of extras"
This was a really nice hotel! The suites were very comfortable, nice to have a little extra room. The evening snacks/drinks and fabulous breakfast were a great extra! My son loved the indoor pool also. That was really fun to be able to swim in the winter. We had a great stay!! Thanks!Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Fantastic to hear that your recent stay was comfortable and you loved the evening reception and complimentary cooked to order breakfast. We look forward to the next opportunity to welcome you back. Cheers Tim
"very convenient location to UCSD"
We stayed here, while dropping off our daughter at UCSD. Breakfast Buffet was very good. 5-7pm snacks and beverages were also excellent. Exercise room is small, but adequate, consisting of 2 ellipticals, three treadmills and free weights.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla I am delighted that we delivered a five (5) star experience during your recent visit and that we may have the opportunity to see you again visiting your daughter at colleage. Cheers Tim
"Better than average Embassy"
This is a nice one. Right in the middle of University Town Center in La Jolla. Everything was clean and up to date. The breakfast area is a little small for the size of the hotel and how many people are there. But the included breakfast was good. You must pay for parking and need a car to enjoy the area. PF Chiang's is adjacent. The UTC mall across […] the street is very nice. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Brad, Thank you for being our guest and delighted that you felt this is a nice and better than average, I certainly mirror your thoughts. This hotel is superb and we are very proud to work here. Cheers and looking forward to your next visit here in La Jolla-San Diego. Tim
Visit was great. Amazing breakfast.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear David K, Thank you for being our guest and delighted that you experienced the amazing breakfast (Complimentary cooked to order) and overall your stay was great. We look forward to your next visit here and for us to deliver a five (5) star visit. Cheers Tim
"comfortable family stay"
Excellent desk service. Newly decorated hotel showed very few signs of wear (a stain on the carpet) but was very spacious and comfortable (our friend said the sofa bed was not great). Only one towel for the shower, but received more. Full breakfast and reception, pool, sauna and hot tub fine. Many families and some business folks, mostly civilized. […] Koi pond and plantings pretty. Odd lighting color, but ok. Good location close to many things. THE WORST ($Jackson) self parking ever. One way up and down with unidirectional parking above the first floor. This structure was designed for limited self parking and valet above that. Would be bad if you had to leave in a rush. People got aggressive. If street parking is legal there, look into it as an option. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear College Tour, Thank you for being our guest and thank you for congratulating our guest service team. From spacious suites to the breakfast to the lovely Koi gald you had a great experience. My apologies for the parking experience, we do have a little opportunity there as you mentioned but most of our guests are cordial and understanding of the structure and sorry that you experienced some not quite so. Street parking although very limited in the surrounding area is legal so certainly that would be an alternative when you next visit. Cheers Tim
"A place to stay"
Very clean and comfortable hotel, excellent serviceGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear BB, Thank you for being our guest and delighted that we delivered excellent service in a clean and comfortable environment. Cheers and see you again soon. Tim
$20 was a little expensive to park. Sofa bed was a little uncomfortable.Genuine Hotels.com guest review
I really expected when I stayed at the hotel that they would at least have some type of entertainment for New Years. I was sadly disappointed with this hotel and would probably not stay there again.Genuine Hotels.com guest review
Spend two nights. Good location, parking on the street is free. Hotel parking charge $20. It would be nice and I will give better rate if the hotel give free internet. Too many kids and god location if you have kids otherwise very noisy for couple only.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear titi duong, Thank you for being our guest and delighed that our location was a perfect one for your stay. With our spacious suites and fabulous amenities we are certainly a desirable place for families especially on holiday weekends, and sorry that your stay had some challenges with noise from our other guests. I do hope that the next time will be more comfortable for you and that if you are a Hilton Honors member you can quickly gain gold/diamond status which will certainly extend to you complimentary internet. Cheers Tim
we loved this hotel, the staff was so kind, the breakfast buffet is was very good. For my point of view the parking lot should be free.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Thank you for being our guest recently and delighted that you thoroughly enjoyed every aspect with the exception of the parking, we alas are a shared structure and are not afforded the opportunity to waive these charges. I do hope that we will see you again in the future. Cheers Tim
Was a great place. The only problem was since we wanted rooms together we didn't get a room until after 4pm.Genuine Hotels.com guest review
I did not expect it to be a suite with separate rooms. The $20.00 parking fee is a lot but worth it. Food was good. I will definitely stay in this hotel again.Genuine Hotels.com guest review
"Very nice and affordable"
Everything was great but-for the odd smell in the room upon check-in. Otherwise, everything was great and the hotel is centrally located and close to malls and shops.Genuine Expedia guest review
This is my third stay in the last few months and everything about the property is consistent. The rooms are large, the beds are comfortable, the decor is fine, the check in is easy, the rooms are always ready and it's just a great place to stay. There are a few additional points to discuss; 1) The location is terrific 2) the parking is great, easy and […] no charge, The room is the best bang for the buck in the San Diego area, and lastly, breakfast is terrific and it's included. What else can I say? You can't go wrong!!! Read moreGenuine Expedia guest review
wish had free wiifiiGenuine Expedia guest review
This hotel felt like a 4 star hotel. The interior was gorgeous. We will definitely stay here again!Genuine Expedia guest review
"Good value, pullout very uncomfortable"
Overall this place is very good. Free breakfast was better than expected. Staff was very pleasant. Biggest issue is really difficult to get good sleep on the pullout. Only perhaps if you are very young kids. My teenager complained heartily. So I tried it one night... Ouch. They charge $20 to park, though we managed to find street or use the very limited […] 15 spaces they have yhat are free. Didnt like that yhey stick you $12 for room internet. But thats how they keep the rate cheap I guess; everything seems clean considering and they keep this place up. One elevator was out of service and a bit slow to get to high floors. I do like that this place was quiet in the room even with all the kids there. Book higher and away from elevator. Read moreGenuine Hotels.com guest review
"Definitely plan to go again"
The location was perfect, not too far from where I live and not too close! Just needed to get away. The service was great. They have open bar, great breakfast and an indoor pool. Check in is nice and early and checkout isn't til noon. So nearly 24 hours of relaxation. I stayed in the executive suite. The price was exceptionally reasonable. Highly recommend […] this place. Read moreGenuine Hotels.com guest review
"One Night Stay"
I reserved the room ten minutes before arriving. When I approached check in and gave my name the clerk immediately found my reservation and issued my room assignment. Check in was seamless! Friendly and helpful staff throughout hotel, excellent breakfast selections, and peaceful environment. I would recommend this hotel to friends and family.Genuine Expedia guest review
The breakfast and evening reception are great perks at this hotel.Genuine Expedia guest review
"Don't know how they make money!"
The "manager's happy hour" is incredible!...and breakfast. Would have spent $300+ easily going out to eat/drink with our family of 5. Parking is a ridiculous $20 a night but whatever... We drank that back with 4 Free Shock Top pints from the bar. Customer service with room service was beyond friendly. They really went out of their way and got a meal […] to my hungry kids in less than 6 minutes!! I'm almost scared to recommend this hotel because I don't want their prices to go up !! We'll be back for Sea World (10 min away) and any other excuse to come to La Jolla Read moreGenuine Hotels.com guest review
Loved it. Indoor pool and saunaGenuine Hotels.com guest review
"Close to UCSD"
Very comfortable hotel with "happy hour" drinks and snacks included. I'll stay there again.Genuine Hotels.com guest review
Nice stay - parking not convenient.Genuine Hotels.com guest review
"Great stay but no choice but to pay for parking."
This would have been a 5 star rating but it was not due to a few things. 1. Even though there is a parking structure for the place there is no option but to pay for it. There is no outside parking and it will cost you $20 a night for that. 2. There are only stairs...no elevators so you have to pack light or just drop everything off at the front. 3. […] The ac in the room is really loud and will keep you up. Other than that...staff is nice and the rooms are nice. Read moreGenuine Expedia guest review
"Great staff and hotel perks"
The staff was very helpful and friendly from the beginning. They accommodated us even though we were there prior to the check in time and our room was much larger than described. The hotel is a tad outdated but very clean. Our room was clean as well. My biggest surprise was the free open bar in the evening and the fantastic free breakfast in the morning. […] It definitely wasn't your run of the mill continental breakfast. Pleasantly surprised! Would absolutely recommend to others. Read moreGenuine Hotels.com guest review
"Real nice hotel"
It was an enjoyable weekend, my only complaints are the parking fee $20.00 daily, plus no free Wi-Fi.Genuine Expedia guest review
King bed suite was roomy and comfortable. Continental breakfast was good, and staff was helpful. Convenient dining, shopping, and movies in the mall across the street. But...Hotel charges too much for nightly parking, and parking garage is awkward (one lane for both directions). Internet should be free but isn't. Had to bug front desk to turn off the […] loud entryway music (at 2am) below our room, which took them 1/2 hr to figure out. Advise you to request room on higher floor in case they forget this again. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Jeff, Thank you for allowing us to understand how we may deliver a five (5) star experience for your next visit and other guests. We have placed a timer on the entrance music system to ensure all guests have a pleasant restful evening. I do understand the challenges with our car park and internet also adding to your experience but delighted that you enjoyed our complimentary cooked to order breakfast and our team. We hope that you will allow us the pleasure in the future to welcome you back and again thank you for allowing us to make a great hotel a little better. Cheers Tim
"Nice clean hotel"
I was very pleased with our stay at the Embassy. The room had a very nice setup from the mini living room to an extra sink was a definite plus. The free made to order breakfast was a lot better than at other hotels I've stayed at. I am planning on staying at this hotel the next time I am in San Diego. This hotel is also kid friendly.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Bella, Thank you for being our guest and thank you in advance for being our guest again. We are delighted that you had a fabulous experience throughout your stay and we have shared your experience with the entire team here and have congratulated them. Cheers Tim
"Would stay again"
The staff is friendly and cooked to order breakfast was excellent.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Gary B, Thank you for being our guest and delighted that the team here once again delivers a five (5) star experience. I will pass this on to the entire team and especially our breakfast team. Cheers and look forward to seeing you again. Tim
I loved my stay! The hotel staff were 1000% professional and curteous. The hotel is absolutely beautiful, room was wonderful, bed was sooooo comfy! Absolutely loved it and will stay again!Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Christi, I love it, hearing that the team here delivered 1000% - fabulous and please be assured that your comments have been shared with the entire team, as it takes a team to deliver this. Cheers and we look forward to the next opportunity to exceed your expectations. Tim
"Solid Value for Business and/or Family Trip to SD"
Solid Value for Business and/or Family Trip to SDGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear KJC, Thank you for being our guest and delighted that your experience was a five (5) star one. We look forward to the opportunity to welcome you back, so until then cheers. Tim
this hotel is great for families the room was very spacious.onlu problem is the beds are very comfortable theres a sofa bed in the little living room the was hooorrible and the bed in the room was very stiff.my husband has back problems and his back hurt even more after atempting to sleep in the bed.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Sam, Delighted that your recent stay was great and appreciate the tremendous space in your suite, I am sorry to hear that the sofa bed in the living room was uncomfortable, they have just received new mattresses. Our goal is perfection, I do apologise for not delivering that. A guest suite furnishing renovation is in the plans shortly and understand that our new sofa will be a memory foam mattress option, so our sofa's will also be able to be called a bed. Cheers and hope that we will see you back again as our guest. Tim
Complimentary breakfast buffet was great. In the room, Livingroom decor was outdated.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Alex, Thank you for being our guest and very happy to hear that you thoroughly enjoyed the complimentary cooked to order breakfast, I am sorry to hear that your suite furnishings were not to your liking. I am delighted to inform you that new guest suite carpet is being installed as we speak and certainly will enhance the decor in the guest suite. We hope that you will allow us to welcome you again and do hope that the new suite carpet will ensure a four (4) plus star experience and stay. Cheers Tim
I don't know if this is standard for all Embassy Suites (more of a Marriott guy) but the stay at the La Jolla Embassy Suites was amazing! The rooms are large, spacious, and clean, and come with everything you need (fridge, microwave, iron, hair dryer, etc.). There's also a small gym, indoor pool, sauna, and outdoor hot tub. The thing that really set […] this stay apart for me was that every day there is a free Manager's Welcome with free cocktails, beer, wine, and snacks (pretzels, chips, veggie sticks, popcorn). Their breakfast is also amazing! Made-to-order eggs or omelettes, sausages, bacon, pancakes, and THEN the bar with the usual fruits, pastries, bagels, etc. The breakfast was really an amazing way to start the day. Friendly staff all around, very relaxing koi fish pond in the center and a really cozy fire pit seating area outside by the bar. Perfect for a weekend getaway. Read moreGenuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear aarongant, I am excited and delighted to say " YES " this is the standard, I am additionally as delighted that your experience with the team here in La Jolla was exceptional. We are truly looking forward to the next opportunity to welcome you back. Cheers and until the next time. Tim
Robotic almost rude check in process. Horrible parking lot. Blah pool.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla I am terribly sorry for your experience, I certainly understand and apologise for the car park opportunities and my limitations to correct that, however we do have the ability to ensure a clean, safe, friendly environment that delivers personality. Your comments have been copied and delivered to the team so that we all may understand how our guests are affected by us. I appreciate you keeping us in check and please be assured that by doing so the next guest will experience perfection. Again I am terribly sorry and although I do not think you will consider staying with us again, I certainly hope that you may re-consider. Cheers Tim
Wonderful exlerienceGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Chris Rocco, Delighted Delighted that your experience was a five (5) star one, and that although this is our promise we will not take our guests or team for granted and continue striving for perfection. Looking forward to the next opportunity to welcome you back. Cheers Tim
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