"Nice hotel I would stay there again"
The only ding I will give theM is that the hotel staff forgot the rollaway bed. We got it taken care of no big deal.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Jason, Thank you for being our guest and must sincerely apologise for our missing your request for the additional roll-away bed during your stay, I was pleased to hear that our team did get this resolved but of course we all would prefer to deliver excellence. Thank you for allowing us the opportunity to continue to see and welcome you as our guest. Cheers Tim
"Comfortable but strange beds"
Beds seemed smaller than doubles but larger than twins.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear P1, Thank you for being our guest and I am delighted to hear that you found our beds comfortable and wanted to confirm that the two options for bed choice at the hotel is either King beds or two double beds. We hope that you will allow us the opportunity to welcome you back. Cheers Tim
Have stayed at this location in the past and although this is still a nice hotel, it has declined in appearance and service.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Hello and thank you for being our guest on this and past occasions, my sincerest apologies for not delivering excellence during your stay and would welcome any and all suggestions to get us back to a five star experience. Thank you again and without guests like you we can not make improvements to ensure excellence. Cheers Tim
Great location, service & place to stay for family vacation.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Fabulous to hear that you loved the location and the team's service here, we appreciate you being our guest. Cheers and hope to see you in the not too distant future. Tim
Had a great stay, booked on a short notice. All staff was very professional and room was great! Complimentary breakfast was a plus too, simple but good!Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Jennie, Excellent to hear that your recent stay was brilliant and worthy of five (5) stars, thank you. Looking forward to the next opportunity to welcome you back. Cheers Tim
"Great Room, And Free breakfast!"
Great stay, one king bed suite, private bedroom with the living room and fold out couch ...... Perfect to leave the kids outside in the living room and have the private room to yourself!Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Valued Guest, Thank you and being a father of two, I agree the separate living and bedroom is brilliant with ample room and a TV in each room. Looking forward to the next opportunity to welcome you back. Cheers Tim
"A decent hotel for the price"
A decent hotel for the money but the windows do not open so no fresh air. The property is a bit dated.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear John, Thank you for being our guest and terribly sorry for the three (3) star experience, which I know was mainly due to the windows and furnishings. Our guest suite windows, although do not open, do present quite fabulous views sweeping across La Jolla area. Our guest suites although not old at all are being updated this year. So hopefully we may have the opportunity to show off our new look the next time you are visiting San Diego-La Jolla. Cheers Tim
Really liked location lots to do nearby and service was excellent. ThanksGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Valued Guest, Thank you and delighted you enjoyed the location and THANK YOU for congratulating the team for excellent service. Cheers and looking forward to the next opportunity. Tim
It is ridiculous to pay $22.00/day for self parking in a parking structure and carry all of your luggage up and down stairs for check in and check out.And then the arm to let me out would not go up. I waited 15 minutes for someone to come and fix it so I could go to work - and be late! A maid came to my room around 6pm shortly after I checked in and […] let herself in (I hadn't locked the bolt yet.) I called downstairs for more pillow and 2 hours later they still hadn't arrived. I called again and 30 minutes later they were brought to me. Read moreGenuine Hotels.com guest review
Great location, be prepared to pay$23.00 for parking per night. No Bellman available for check-in or check-out. Hotel computers are not linked to Hilton Honors.Genuine Hotels.com guest review
"Great hotel and location"
Conveniently located across from a mall.Genuine Hotels.com guest review
Excellent from the time we arrived. Hospitality from front and Jeff out front and Nathan were exceptional.met some really nice guests.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear John, Brilliant news and thank you for being our guest and thank you for congratulating two of our finest, Jeff and Nathan this truly makes a difference to us hearing about our colleagues. Cheers and until the next time. Tim
Excellent stay; would have given a 5, but extra charge for wireless and parking.Genuine Hotels.com guest review
"La Jolla Embassy Suites"
The room was very clean and the staff was friendly and helpful. It is in a great location - convenient to interstate and local attractions. One of my complaints with the hotel - they don't have free WiFi. Another complaint with our room was the A/C. It was not working totally and was loud. Overall, I would probably stay here again.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Donna, Thank you very much for being our guest and delighted that you will stay with us again. I am terribly sorry for the inconvenience you experienced with the AC unit, we will ensure that we continue to check all units to ensure they are working correctly and quietly. Our internet is being upgraded this next month which will allow so many more options for our guest, I hope this will help your future stays. Cheers Tim
Nice and professional staff. They have complementary breakfast and awesome snack and drinks in the afternoon ... full bar. I will definitely stay with them again!Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Arde, A massive thank you for being our guest and we look forward to seeing you again very soon. Cheers Tim
excellentGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear artyom, Excellent and five stars! - thank you and we very much appreciate you being our guest. Cheers Tim
Almost no complaints with this hotel. Staff was great, room was great, and I always love the open atrium feel of Embassy Suites with its accompanying breakfast feast and Manager's Happy hour. The elevators were difficult to deal with. The hotel was busy that weekend, and of the 4 elevators, 3 of them were having intermittent problems. Waits were up […] to 15 minutes. I opted to take the stairs, but they didn't take me to the lobby, they took me out to the back of the hotel. Work out the elevator issues and we'll be back. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear John C, Thank you for being our guest and being so complimentary to the hotel and team here. So sorry about the challenges you experienced with the elevators as we are amidst a full re-modernization that will deliver an excellent experience for your next visit. Elevator four is currently being completed so really excited to see and show them off. Cheers Tim
It was wonderful and relaxing!!!Genuine Hotels.com guest review
"Everything was Great!"
This is one of our go to hotels - great location, friendly people and yummy food. It makes life very easy and we enjoy ourselves!Genuine Expedia guest review
We have stayed at the embassy suites several times, what attracts us to this hotel is that it is family friendly. This stay was kind of disappointing. Housekeeping never came and we came to a room full of dirty towels and trash. They didn't restock any of the items we ran out of like tissue and soap. I hate feeling like a burden so calling room service […] to ask for them to bring up towels and dispose of the trash is not something i like doing. Also the bath tub and bathroom floor could've been cleaner, there was hair in the corners from previous guest which was kind of disgusting. Read moreGenuine Hotels.com guest review
"Construction, Elevator Noise, Lights Don't Work"
We arrived late, and went straight to bed. The air conditioning unit is extremely loud; however it does mask the sound of the elevators, which were right outside our room. The elevators create a sound somewhat like a loud wind tunnel. We were not told about the construction going on outside our window, and at 7:00 am on Saturday, we were woken by the […] sound of banging outside. There was a worker looking through the crack in the curtains of our window. Not a good start. That night, we arrived back at the hotel after a day of tourism, and found that our bathroom light would not go on. The light was not fixed before we left the hotel the following morning. There is no elevator in the parking lot so be prepared to haul luggage up a dirty staircase. The suite is spacious, but bring your own pillows if you like firmer pillows. One of the four elevators was broken, and there is no staircase from the second floor to the lobby-- so you have to take the elevators, which take a ridiculously long time to arrive despite the low traffic flow. We chose this hotel because of the rating online--obviously bogus reviews if anyone else's experience was like ours. Read moreGenuine Hotels.com guest review
Walking distance to the wesfield mall in la jolla. Complimentry breakfast and happy hour is also a plus.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Ryan, Thank you for being our guest and delighted that you enjoyed some of the legendary amenities that the Embassy Suites offers. We look forward to the next opportunity to welcome you back. Cheers Tim
"Embassy Suites LaJolla"
Overall I like the location and the hotel. Rooms were nice, great breakfast but two things stopped me firm giving this hotel higher ratings. One is that the wifi service was horrible. Two different wifis, neither connected easily. When I finally got one to work it was $11.95 a day and then it was supposed to be free if you put your Hilton Honors # in […] which I did. It showed logged in and still wanted I charge me. I used my phone as a hotspot instead. That was 30 minutes of messing around. Second item was remote didn't work but that was secondary. Staff was very nice and location was convenient to my office. TVs in rooms were smaller than other hotels in the price range. The wifi thing is a big deal to any business traveler so they need to get that straightened out. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Greg. Thank you for being our guest and that you had great interaction with our team. I am very sorry for the inconvenience we caused during your internet needs, we are partnered with a third party company and alas have very little power over the charges, however we do have an upgrade this month to deliver 100mbs which comes with pricing options for all guests. Thank you again and we look forward to the next opportunity to welcome you back. Cheers Tim
"Nice but parking is extra 20% on top of bill."
The Hotel overall look is beautiful. The rooms themselves are a little older. Beware--they add approx. 20% per day to your bill for Parking in a detached structure with no elevator!!! TERRIBLE.I had to CARRY Large suitcases down flights of stairs. Other than that-it wasn't bad. Rooms were fairly clean and air conditioning worked well (evenly for both […] rooms of the suite). Free Breakfast was very good (probably paid for by the parking fee). We heard no other guests in the side rooms so it is soundproof. Oh yeah--Internet is also $11 per night. I might stay here again. Still Irked by the extra parking $$. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Chad, Thank you for being our guest and delighted that your overall stay was a four (4) star experience and certainly understand that the last star was due to the parking and internet. Being that we are a shared parcel we have very limited authority on the parking charges but certainly keep them very competitive in the La Jolla area, this is true also for the internet. I know this is not a huge help and wish I could assist further, I hope too that you will consider us again. Cheers Tim
Hotel was so so. The worst thing is the hotel has only elevator to go up or down. No stairs. You MUST line up for your turn to go up or down. It could take over 10 min.Genuine Expedia guest review
The location, across the road there is UTC Mall. As usual the suite design is nice to accomodate the family. The parking cost $22 daily which is a little bit expensive.Genuine Hotels.com guest review
We had a wonderful family weekend! Planned it around the miramar air show festivities. Only a 10 minute drive from the hotel. In the other direction you have a 10-15 minute drive to the ocean. It was a wonderful location. Across the street from a mall with tons of shopping & dining options. From fast food to sit down fancy restaurants you have LOTS […] to chose from. Breakfast was included with the stay. Great food, kids loved it. Free evening snacks & drinks for adults & children. Fire pits & big screen tvs outside on the patio for relaxing. Indoor pool, small but was enough for my 6 year old to have fun & cool off in. Room was clean & nice. Had all the amenities we were looking for. (microwave, mini fridge, two tv's, couch that turned into a bed, desk with chairs) Plenty of room for this family of 5. ONLY thing I can complain about is the $22 a night parking fee. I do not think hotels should ever make guests pay to park. But all in all we had a wonderful stay at this hotel & I would def recommend it to all. (business or pleasure, family or alone). Read moreGenuine Hotels.com guest review
"very convenience to the airshow"
the elevators took 5 to 10 minutes to get one not joking around.Genuine Expedia guest review
Hotel is in good condition, conveniently located across the street from a shopping mall, and located between the 805 and I5 corridors.Genuine Expedia guest review
Our stay was great. Since it was our first visit to San Diego, upon check in they offered us champagne and fruit/cheese tray. The breakfast was the best. I will definitely stay here again.Genuine Hotels.com guest review
The hotel itself was beautiful. The service great. Only problem I had with this hotel is that I did not know they charge you for early checkout, and to use the internetGenuine Hotels.com guest review
"overnight with kids"
I used a baby sitter agency that they recommended. I was really nervous about doing this since it was my first time. Marions child care awesome. Now back to the Hotel. I try and find an Embassy Suite where ever I go since I already know the rooms will be clean and the free breakfast will be amazing. I was bummed I missed the breakfast since on week […] days they stop at 9am, wish it was later like on the weekends. Still when I went at 910am and they let me grab coffee and pastries. Cereal and fruit for the kids. You can't go wrong with an Embassy Suite hotel. My pick 12 year old was very comfy on the sofa bed and loved how they brought her a tooth brush since she forgot hers. Overall it was a great experience. Read moreGenuine Hotels.com guest review
"Sometimes unwelcome Group stayed at this hotel."
The most of sevices are good. I was not happy with unwelcome large group stayed same period.Genuine Hotels.com guest review
"good location nice part off la jolla"
hi me and my honey love the place location was nice nice restaurant walking distance .la jolla beach just a few minutes drive .breakfast include nine out of tenGenuine Expedia guest review
"Great, except for 1 small thing"
Great hotel and stay in San Diego. only a couple of complaints, elevator seemed to crawl when hotel was at its busiest. and out initial room on the 3rd floor had a guys right outside painting or something, but he could see right in our room felt like we had a peeper. They changed our room, no problem.Genuine Hotels.com guest review
"Ask for room away from elevator"
Great hotel unless your room is across from elevator and will be using both rooms in suite for sleeping, especially if you are a light sleeper. Could hear the elevators running all night.Genuine Expedia guest review
"Good location to stay but unwelcome visitants"
Some times unwelcome large group stayed at this hotel. oterwise, location is great to stay.Genuine Hotels.com guest review
Very comfortable place for UCSD business. Nice to have a good breakfast available.Genuine Hotels.com guest review
"One-night Business Stopover"
Adjacency to UTC (shopping and restaurant center) and businesses make this a practical stay. The cool breezes from the nearby Pacific are a nice plus.Genuine Hotels.com guest review
"Best hotel in the San Diego area."
our stay was awesome.Genuine Hotels.com guest review
"have a great day !"
when traveling I like a warm welcome and kind staff & that is what I got.Very nice room a little out dated, But that being said the bed was great "pillow top". the rrom clean fridge cold flat screens in both rooms NICEGenuine Hotels.com guest review
"It was great until...."
...Until we ordered room service. The order was wrong. Then Sunday at breakfast to our surprise the buffet for breakfast shut down at 0945. We thought the complete area was going to be open until 1030. So we waited in line for 35 minutes for the cook to order station. We were promised free parking for the inconvenience but, so far it hasn't come off […] my credit card charges. Other than that the hotel is child friendly but still nice for a couples getaway. Read moreGenuine Expedia guest review
Why there is no restroom slippers ?!!!!! And when I call the help desk they make feel like I'm asking about something weird ?!!Genuine Expedia guest review
"Great hotel near a shopping mall"
Loved the complementary breakfast and evening drinks and snacksGenuine Expedia guest review
"La Jolla Embassy Suites"
I had stayed at this hotel in the past. The lady at the check in was less than friendly. she never looked up when I approached the desk. We had an oversized truck that wouldn't fit in the garage so we asked for an oversized parking spot. With out a smile or sure she said that will be $22.00. Then she proceeded to give us 2 "reserved" spots that belonged […] to someone else. after we moved our truck 3 times, in the rain we finally had a chance to relax. Not even, a I am sorry, or can we help you with your bags!! Never again. Nice property, POOR service! Read moreGenuine Hotels.com guest review
"Total Disappointment :("
When I go to an Embassy Suites, do I want a dark, dingy, non-upgraded hotel that has dust in almost every corner? NO. The elevator was dirty, the bathroom had dust in the corner of the vanity, it look like it hadn't been updated in years, and the room was dark and not much light at all. Even worse, the parking was expensive too. I would not recommend […] this hotel to anyone. The only good thing about this hotel was the breakfast. Not what I want when staying at a nice hotel... :-( Read moreGenuine Hotels.com guest review
"Great location for site seeing, shopping, eatting,"
Friendly staff, very clean, extremely fast to respond to any request, great food.Genuine Hotels.com guest review
"Why be a Hilton Honors member???"
The hotel itself was good...as most Embassy Suites are. The major drawback was the charge for Wi-Fi. I am a Hilton Honors member and have always had free Wi-Fi at Hilton hotels (as most guests are). I can "kinda" understand the $22 charge for parking, but I think it's hidious to be charged $11 (per night) to get connected to the internet!Genuine Hotels.com guest review
"2 night stay"
The rooms were very clean and the location is perfect..right across from the shopping center. Complimentary breakfast and drinks was a nice touch. No valet or bell boy service though. Be prepared to check in first and then carry you luggage inside.Overall it was good.Genuine Hotels.com guest review
"Nice hotel, great breakfast buffet included."
The hotel was nice. However, the room could've been cleaner. Found 4 hairs in bathtub. Yuck! I reported this to the front desk. They said they would make a note of it. I would've preferred they send someone to wash out the tub, instead of having to do the clean up myself.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Kate, Oh my goodness, yes we absolutely should of run up and take care of the bathroom condition, without question. I am so sorry that our team did not take care of this immediately. I do hope that you will allow us the opportunity to welcome you back. Cheers Tim
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