We came to la Jolla to visit some friends for their wedding and chose to stay at this hotel. It was very convenient tip stay there because the hotel was literally ten minutes away from everywhere we need to go and everything we wanted to do..Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Nicole, Delighted that we had the opportunity to be a part of your memorable occasion and that our location was convenient. Cheers and we look forward to welcoming you again. Tim
Nice room, everything clean except the bathtub. Good breakfast but some more sitting areas could help.Genuine Hotels.com guest review
We really enjoyed our stay and the suite worked perfect for us and our grandsons. We thought the breakfast was perfect. The staff was very nice and accomodating.Genuine Hotels.com guest review
"La Jolla visit, August 2013"
Overall, enjoyable but charging for parking? The parking garage was so small that it is nearly impossible to pass another car between the first level and the roof level. Also, need to keep up on skimming the debris from the hot tub.Genuine Hotels.com guest review
"Good option in UTC"
Once I checked in I was informed that all parking on hotel property was an additional cost. So I parked on the street which was not far and free. And my car was safe the next day. The room was comfortable and pretty modern for Embassy Suites. The gym was up to date w new equipment and the free breakfast was impressive. Lots of options. This hotel was […] very much a family hotel though. The elevators were very much on demand and packed. Read moreGenuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Cass, Thank you for being our guest and delighted that you had a brilliant stay, and enjoyed a clean, comfortable, safe environment. Glad you loved the breakfast and so sorry about the elevators you are correct in rather high demand during the summer months. Cheers Tim
"Good location for San Diego events."
I could not give an Embassy Suite less than 4 stars but our room was not ready at 4:15 pm when we arrived. We had been traveling from the East Coast all day and were anxious to rest for a bit before a 5:30 family dinner 20 min away. We waited until almost 5 pm to get in the room so we had a quick turnaround. The manager offered to comp our parking fee […] but we found it on our bill the next morning. My husband had to once again negotiate the party fee with the staff. Read moreGenuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear guest, Thank you for your understanding and terribly sorry that you experienced such a delay in getting checked in, no excuses on that. Additionally our internal challenges in ensuring we adjusted your carpark charges for this inconvenience. We appreciate you being our guest and do hope that we will have the opportunity in the near future. Cheers Tim
"Nice hotel, but close to a very busy, noisy street"
Excellent free breakfast and free happy hour snacks and drinks. Nice amenities, beautiful hotel. If staying there, request a room that is away from the busy street. Lovely pool, whirlpool, and fire pits to sit by at night.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Hello and delighted that you had a terrific experience. We certainly look forward to the opportunity to welcome you back when your travels bring you to San Diego-La Jolla. Cheers Tim
"rather expensive all in all. Noisy finally"
The hotel has a closed inside court and this is a very noisy area as kids would play and scream at 6am or 11pm. All services come with a fee (ex: internet access foe $11 or parking for $20 carry your luggage with tips, etc) the staff is pretty strict of breakfast time (9:30am sharp...) and don't expect to us the sofa bed to sleep as the mattress is […] very lean, you really feel the steel underneath and you will hear a lot of noise from inside the hotel. I am sure there are better places to stay in the San Diego Area... Read moreGenuine Hotels.com guest review
"La Jolla Embassy Suites"
We will definately stay here again! Concierge gave excellent service~ Be prepared for lots of families with young children due to the proximity of Lego Land.Genuine Hotels.com guest review
"Great Family Vacation Hotel"
The property is very close to LEGOLAND and Sea World. Also, if you are traveling with young children, the separate suite is convenient. The door can be closed for the kids to sleep while Mom and Dad can watch TV in their bedroom. Additionally, the full breakfast, which is included in the price of your stay, is very good each morning. But get up early […] enough if you need a bigger table for your family. Read moreGenuine Hotels.com guest review
"Great for Family"
We've stayed at this location before and like the proximity to local attractions and beach. It's hard to find good places for a family of 6 and having breakfast ready in the morning is a big plus. The only downsides are the parking fee and the slow elevators. We would gladly use stairs if they were accessible.Genuine Hotels.com guest review
"booked for a wedding"
when we checked in clerk gave us a smoking room! we request non smokeing always, we are not smokers! plus this room not only reaked of smoke, there was a carpet dryer running in the room. it was not ready for anyone to spend the night in this room. came straight back down to desk, clerk asked what's the matter, told him room smelled of smoke he replied, […] snarky, : you requested a smoking room" then finally, said oh, sorry about that. he acted like we were putting him out to do his job correctly. finally got the correct room. bed was comfortable, but the pillows were not. next time I will bring my own pillow no matter where we stay. breakfast was just satisfactory. nothing special except the cooked to order eggs. will not stay again at this hotel. hope the next embassy suites is staffed with nicer people. Read moreGenuine Hotels.com guest review
We are a family of 5. I was charged 10.00 extra for the 5th person per night, but was not given a roll away for them to sleep on. (King bed, double pull out sofa, was all that was available). Which is why I specified 5 in the booking. When asked they said they didn't have any more. I wrongly assumed that when you are charged for 5 you provide a place […] for 5 to sleep. The only way to get to the rooms is by the elevator. We would wait up to 15 minutes for an elevator that could take us to our room. The stairs go from the 2nd to the top floor but not the ground floor. After waiting for an elevator 15 minutes we finally went to the desk and they opened up a service door for us so we could walk the stairs. They had 4 elevators and only had 3 running. Hotel was very crowded and it was difficult to find a table to eat breakfast at. You would need to stake out a table before getting your food so you had a place to sit and eat. There was also a $20.00 per night parking fee which was not made clear in the expedia booking. Overall a very disappointing experience. Read moreGenuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla I am terribly sorry for the dreadful experience you and your family had during your recent stay, even with our high level of occupancy during the summer we are acustomed to anticipating our guests needs but clearly failed in this, and I am truly sorry for this. I do hope and trust that you will allow us to have the opportunity to welcome you back and deliver excellence. Again I am very sorry for this experience and it has certainly assisted us and future guests from this happening again. We have made the patio and cafe available for seating for breakfast, we have implemented a check sheet for guest count in suite to ask ourselves prior to guest arrival " will they be potentially needing additional bedding" . Thank you for allowing us to understand where we failed. Assuring you of my utmost attention at all times. Tim
Again Embassy Suite proved to be a huge value and convenience. I am a business traveler who is "hiding" my family in my suit case for a summer trip to California. Great breakfast included , large suite with separate bedroom for the wife and myself, wink, wink. Free happy hour for when I am done working at the end of the day. All for the price of a normal […] stay at a typical business hotel. Read moreGenuine Hotels.com guest review
I booked a nonsmoking room purposefully. They gave it away because we had a late arrival. So we drive all night and were punished with a smoking room because it was "all that is left". Ridiculous. I paid for a non smoking room. We all had sore throats in the morning and had to compromise our health. We will never stay here again. Very disappointed!Genuine Hotels.com guest review
"La Jolla Embassy Suites"
This is a very nice hotel for the price. The breakfast was very good. The hotel is located east of I-5 in the golden triangle area of La Jolla. The Koi pond inside is beautiful. The parking costs twenty dollars. I will definitely be staying here again.Genuine Hotels.com guest review
My family and I really enjoyed our stay at his hotel. It was extremely clean and in excellent condition. Their breakfast was wonderful with a wide variety of choices. The only thing that could make this place better is if it was closer to the ocean. Even at that, it only takes about 10 minutes!Genuine Hotels.com guest review
"Nice hotel close for business."
Nice hotel close for business in UTC. Lovely patio.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Thank you for being our guest and we look forward to welcoming you back when your travels bring you back to town. Cheers Tim
Great made to order breakfast. Rooms need some spiffing up. Carpets kind of gross. Like location near large beautiful mall and proximity to freeways.Genuine Hotels.com guest review
"Great Hotel Parking Not So Much"
The hotel is nice and very kid friendly. The only negative is the $20/per night parking fee to use the structure (street parking is hit or miss). The structure is adjacent to the hotel, but not maintained to the same level as the hotel. It has no elevator and the ramp to the 2nd level only accommodates traffic in one direction meaning you have to hope […] that no one is trying to head up as you're heading down. Read moreGenuine Hotels.com guest review
The hotel itself was nice enough, but for over $250 a night parking should be free and internet should be provided. Instead, the management used these to milk extra money from the customers.Genuine Hotels.com guest review
This was our second stay at this particular Embassy Suites. The first time we stayed we had a room above the pool area which cause our room to be humid. This time we weren't above the pool and what a difference. We enjoyed the manager's happy hour and free breakfast in the morning. We always love staying at Embassy Suites and will continue staying until […] something better comes along for our money. Read moreGenuine Hotels.com guest review
"Comfortable hotel, good location"
Good location if you need to get to UCSD. Close to a Westfield shopping mall too. Down side was hotel was packed and elevators took forever. Couldn't take the stairs downstairs to lobby - they exit into parking lot with doors that trigger an alarm. Walked down the stairs from the 8th floor only to find out I had to walk back up to second to catch an […] elevator to get to the lobby. Read moreGenuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Dave, Thank you for being our guest and allowing me to understand the challenges you experienced during your stay here recently. La Jolla requires that all fire exits are to deliver people to the extrior, which is , as you mentioned rather inconvenient, sorry for this frustration. I do hope that this will still allow you to consider our lovely hotel in the future and we certainly look forward to that opportunity. Cheers Tim
It was exactly what I wanted/like from an Embassy Suites. That's what I like about that brand - they are very very reliable. Pay to park irritated me a little, but that's lifeGenuine Hotels.com guest review
"Convenient location for our vacation"
Love the breakfast. Great hours i.e., not too long but long enough to sleep in a little. Wonderful staff at the breakfast table!Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Lucy, Thank you for being our guest and I am going to thank my colleagues for delivering a fantastic experience. We look forward to your next visit. Cheers Tim
"It wasn't what I expected."
The indoor pool stunk the hotel and they didn't wash the bed sheets from my room. Also, upon arriving, valet didn't even bother to help. It was a DECENT place; not what it's promoted like.Genuine Hotels.com guest review
Nice Hotel, but very crowded. Lots of standing in line for elevators and breakfast.Genuine Hotels.com guest review
I love embassy suites hotels ive never had a problem. This one is great very clean nice rooms plus there is a huge mall right across the street. The only problem I had was at the manager reception you are not allowed to bring food and eat at the tables which is ridiculous if im paying money to stay here.Genuine Hotels.com guest review
All was as expected from this hotel chain of which I am a fan, but there must be a way to 1) eliminate the heavy pool chlorine smell in the lobby/elevator area, and 2) be able to open a window to fresh air instead of always having to run the air conditioner.... Buffet breakfast food was empty a couple of times but was refilled pretty quickly..... don't […] think this should happen at all given that this is standard procedure at an Embassy Suite everyday. When I brought this to the attention of what looked like the food manager, his response was that there was food there. I guess if you count a couple of turkey sausages and some residue of scrambled eggs, he was right. Unfortunately, I wanted to eat some ham & eggs, potatoes, and pancakes (all of which were gone) as well. Also, you had to get in a separate line for bacon. Imagine the complexity if I had also wanted to order a custom omlette. The desk staff was very nice and helpful. Read moreGenuine Hotels.com guest review
"Trip to Seaworld."
Had a great experience at the Hotel. Room was clean and the staff was very courties. Also, the free breakfast buffett was very good.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla A trip to SeaWorld, Thank you and delighted that we delivered perfect, we are delighted that your stay and experience in San Diego was excellent. We look forward to the next opportunity to welcome you. Cheers Tim
"Close enough to UCSD"
I enjoyed my stay. The Embassy Suites is the place I choose for convenience. I like the seperate bedroom and room set-up. In addition, you do not have to worry about where to go for breakfast and you have the option to take your meal to the comforts of your room. The downside is that there a kids "constantly running" throughout the buffet area. There […] were several close calls with children running and adults carry trays of food and beverages (some hot beverages). In addition to the running, the kids were in the buffet area, not using utensils to get their bread/muffins (germs!). Parents do not watch nor instruct their children on how to behave in the buffet area; perhaps signage reminding parents for "SAFETY", please no running in the area and parents should escort and assist their children. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Thank you for being our guest and thank you for your understanding and suggestions to continue to ensure safety and to continue delivering great service. We look forward to the next opportunity to welcome you back. Cheers Tim
Everything was great except for the fact that we had the vending machine directly in front of our door and had a bunch of crying kids early in the morning at our door! That interrupted our sleep!Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Maritza, I am delighted that you had a great experience and sorry that some other guests did not allow a perfect one for you. We are very understanding of every guest and their experience and do our utmost to deliver this. Thank you for being our guest. Cheers Tim
Housekeeping didn't clean the bathroom or leave towels. The entire hotel is humid and smells of chlorine. One of the elevators was out of service, creating huge wait times and crowded elevators. The hottub was broken and didn't have and bubbles. This place was a dissapointment all around.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear jc, I am terribly sorry for the inconveniences and overall experience you had during your recent stay, I am appauled that our team did not deliver our responsibility during your stay. We have and continue to take all guest comments seriously and place a corrective plan to ensure future guests do not experience the same. Thank you for your valuable time and again I apologise and hope and trust that we may have the opportunity to see you again in the future. Cheers Tim
"Great for Sea World Family Vacation"
Rooms were clean and plenty of room for our family of 5. Love the Managers reception and hearty breakfast offered everyday! Only negatives were that room wasn't ready when we checked in at 4:30, but they didn't charge us to park in return. Overall wonderful stay, nice to be close to restaurants and mall. Just a short drive to Sea World, we will return […] here for sure! Read moreGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Hello and thank you for being our guest, I am delighted that you and your family had a terrific experience both at the hotel and at San Diego's many attractions. We certainly look forward to the opportunity to welcome you all back. Cheers Tim
"Middle of everything"
This hotel is near everything. And the service is great I did not have one complaint about the place. I will be def booking their again.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear The Man, Thank you firstly for being our guest, and second, thank you for your congratulatory comments. I am very proud to be a part of this team and hotel. Appreciate you and thank you. Cheers Tim
"Great location and price"
Overal great experience. The only two bad things: you need to pay extra for parking (which seems to be the norm in any place in San Diego) and the elevators are so slow (the stairs are not really an option since they take you outside and you cannot come back in that way).Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Thank you for being our guest and delighted that you had a fantastic stay. I do apologise for the inconvenience you experienced with the elevators, with twelve floors and very high occupancies coupled with the fabulous complimentary breakfast they are used a lot during these times. With very limited space in this area for carparking our structure is very convenient, there is some space surrounding the hotel for street parking but for the convenience we certainly are understanding to keep this as cost effective as we can. Thank you again for being our guest. Cheers Tim
"Great stay with kids (age 2 & 4)."
Cooked-to-order (omelets) were excellent, rooms were clean and comfortable, and location was excellent for Birch Aquarium, Sea World, and the zoo! Would stay here again!!Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Ryan, Thank you for being our guest and congratulating the entire team here for a terrific stay, we look forward to the opportunity to welcome you back when your travels plans include San Diego. Cheers Tim
"far away from comfortable."
staring with the parking, is terrible and expensive, the pool, jacuzzi and gym is way too small for the amount of people in that hotel, doesn't have deal with seaworld, not even transportation. food is horrible and also expensive, two elevators were out of service. if you want to visit la jolla pick other hotel, something close to the beach or go to […] San Diego. for the money that i paid was a real disappointment. Read moreGenuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Dear Jc, I am terribly sorry for the massive inconveniences you experience during your recent stay. We certainly had some opportunities this particular timeframe with our elevators, one of which we were able to correct and the other needing a part . We are a partner with SeaWorld but alas not really offering a discount but the convenience of getting tickets here. I am truly sorry again and understand why you would choose an alternative property, should your decision change I would welcome the opportunity. Thank you Tim
"Nice but not entirely non- smoking"
Our non- smoking room picked up smoke from some other location, not an old odor from prior use so it wasn't entirely non smoking. Good sized suite, good breakfast, convenient pay parking and on enient location four needs.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Thank you for being our guest and delighted that you had a great stay, I apologise that your suite was not perfect in perhaps another guest's preference . We do still have some smoking suites and always try to keep them ionized and as fresh as possible to ensure all guests have the same experience. Thank you again. Tim
"Embassy suites always great"
Only complaint was plumbing in bathroom. Facet in bath tub needed replacement. Didn't work right- difficult to get water to run.Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla Thank you for being our guest and it is our intention and goal to deliver excellence to each and every guest and I apologise for the inconveniences you experienced with the bathroom. This information has been shared with the engineering department to ensure we monitor this through our monthly preventative program. Thank you . Tim
Clean rooms, great bed, awesome free hot breakfast buffet, free happy hour, right across the street from the mall and easy freeway access. Perfect hotel for family trip. Would definitely choose again.Genuine Hotels.com guest review
"Great place to stay if visiting UCSD"
Nice hotel, clean with big rooms and great location. Staff was friendly and helpful. Work out room and pool are small but well maintained, Breakfast is great and happy hour was also nice. No real down side, just know you will pay an extra 20 for parking, so factor that in the price. Over all it was great experience and they didn't seem to prejudice […] that you made reservations from 3rd party like some other hotels. For the price and amenities it will be top on my list when visiting La Jolla again. Read moreGenuine Hotels.com guest review
"close to wide variety of restaurants"
I liked the two rooms, and the two t.v.sGenuine Hotels.com guest review
Nice.Genuine Hotels.com guest review
"Close to UCSD"
Very comfortable, accommodating. Quiet, clean. Enjoyed breakfast in the lobby. Only down side: we were on 2nd floor and there was no staircase to lobby. We waited often 5 minutes or longer for elevator.Genuine Hotels.com guest review
Would recommend and will stay here again.Genuine Hotels.com guest review
I was very pleased with Staff and Service. Excellent Stay. Will definitely book with Embassy Suites again.Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Thank you for allowing us to ensure that each and every guest has a terrific experience, I very much appreciate you taking the time and thank you for being our guest. Cheers Tim
"Really Nice Place to stay"
We had a wonderful time. Kids loved it. Staff was very helpful, prompt and polite.Genuine Expedia guest review
I was impressed with the breakfast buffet as they had some cook to order items along with the ususal self serve selections. There was also room service 24/7 and meals served in the bar area. Everything was very clean and fresh the only exception was that there was some dark scuffing or dirt on the bathroom floor. The front desk staff was very helpful, […] professional and courteous. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Thank you and we certainly appreciate you being our guest and are delighted that you thoroughly enjoyed your stay here. Your experience will be furnished to the entire team here as the people that work here is the difference between hotels. Cheers and we look forward to seeing you again. Tim
Nice area. Mall next door as well as PF Changs on premises. Only complaint was hotel bar stated closes at 12 and we arrived well before 11pm and they stated they can only make us one drink and they kicked us out before 11pm plus drinks were watered down......Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla Thank you for being our guest and delighted that you enjoyed your stay here. I apologise for the inconvenience regarding the bar closingat 11pm this is due to the magnificent 12 story atrium and to ensure a peaceful night for every guest. Thank you again and we look forward to the next opportunity to see you. Cheers Tim
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